Right Away Plumbing

We hired Right Away to relocate some plumbing in our kitchen. Tony came out to give us a quote and was very polite and professional. Told us it would be a 4-6 hr job in one day. We scheduled and put our puppy in daycare for the day so she would not hear the noise. Jorge came out almost 2 hrs after we were told he would arrive. Jorge was also polite and professional and his work seems to be great but he left after 1.5 hrs and said he had to return the next day. Very frustrating when we were told it was a one day project and had made arrangements. The work the next day was not done until late afternoon, our dog was frantic and our jobs were disturbed. We had no idea when the next day Jorge would arrive. Again, the work seems to be great and Jorge was wonderful, however then the pilot light to our water heater burnt out when he turned the water back on, not only were we left without hot water for 4 days, they were going to charge us $200 to replace the pilot light after the extra time they took to do the work and the cause of the light being burnt out being unknown. I’d take a long pause and lots of research before hiring them again.

Right Away is very reliable and provides great value, especially for their price. We have worked with Jorge several times now at one of the properties we manage, and he is very straightforward, communicative and on time.

Just had a driver/plumber in a company car just about rear end me while driving like a maniac on the Kennedy; driving way to fast for the far-right lane where cars are exiting and entering the highway and driving slower in general. If that carelessness and recklessness is a mark of their work, you should probably look elsewhere.

Jorge has come to our condo twice to help with a recurring building issue. He is very knowledgeable about his work and feels very trustworthy. Jorge has been great about explaining the issue and why it’s occurring as well as walking you through what he’s doing to resolve it. He has become our go to guy!

I called Right Away to service my combination tankless water heater. The tech, Tony, was great! He called me to give an ETA, was on time and was very thorough in everything he did. He made excellent recommendations to help in maintaining my equipment. Definitely using them again!

Right Away Plumbing was super responsive and came out immediately to check the leak area and the following day to fix the supply line leak. They were quick on the job and very professional. Highly recommend!

Tony was great. Within 5 minutes, he knew what the problem was with my kitchen and bathroom and told me the solve. 100% would recommend Right Away Plumbing.

Joshef was very organised arriving and undertaking the job in hand. He also gave advice on other plumbing issues whilst completing the job of which I was thankful for. I would recommend his company to others in safe knowledge his work is excellent

The only good thing with this company is Rita in customer service. She was able to get me earlier appt then what was scheduled and very friendly. For someone who doesn't know much abt water heaters and being a 1st time home homeowner the explanation on what needed to be done was terrible. I got a price amount that would included removal of old tank, installing new tank with parts and draining of water and cleanups...$1900. well the water was coming out my old tank something terrible so I ask if they can come and remove old tank. Sure I was told for a fee of $650 so I let them remove old tank. well u would think if I decided too go ahead and let them installed new tank that some kind of deduction from $1900 would be in place. NOPE. they still was asking $1900 just to install but no removal.i was was very disappointed. Not helping me to understand the process on what needed to be done plus the in and outs on the process on how the water tank works was also disappointing.

Been using them for years. They worked on my old house and moving to my new one, I only thought of them. Great work ethic!!

I just wanted to say that I really appreciate the professionalism and service that TONY JERGIS provided. He came out to do an inspection/cleaning and flushing of our water heater. He did a great job, he was super knowledgeable, and just a very gracious, kind professional. It was a really positive experience and I felt it should be pointed out.

We’ve had Jorge come out to service our place a few times now and every time he is prompt, professional, and efficient. We won’t hesitate to call the next time we need plumbing assistance. Also, I love that the scheduling app sends a photo and bio so you know exactly who to expect.

Right away plumbing installed my tankless water heater saved me plenty of storage in my utility room and they’re pretty fast in and out I never worry about not having hot water again specially for a restaurant their work is professional I will recommend them.

I called Right Away Plumbing to assess a shower leak. Scheduling was easy and I got an appointment the next day. Jorge and Anthony showed up promptly and they were extremely nice and professional. I was impressed with Jorge's knowledge and expertise. I needed new parts, so they had to come back. After they left, Jorge communicated with me about my options for parts and was responsive about setting up a time to finish the job. When I received the parts, they came back right away and completed the work. I could tell Jorge really cared about getting the install done correctly. I was extremely happy with the experience and would highly recommend them. Thanks Jorge and Anthony!

Our assigned tech was Jorge. Our kitchen sink was not draining and was backing up. He immediately diagnosed the issue and was upfront about pricing. The issue was resolved quickly and he gave us insight on getting reimbursed from the building owner based on the main drain being backed up and not our individual drain.

We would absolutely use their service again.

Jorge was professional, thorough, and fast. This is the third or fourth time we've had him come do work at our house and we will ask for him personally every time we call right away! Just outstanding.

Not a positive experience. I needed a water line in my kitchen moved under 2 ft and wanted the pipes replaced. The guy came out to give an estimate which costed $140 which I was told would be applied to the service but they never did. He wouldn't take my word for it about the place my waterline comes out at, I had to knock a hole in my wall and prove it before he'd come back and give me an estimate. Then it's $2400 which feels very pricey but idk about plumbing and every time I ask for an estimate I have to dish out $100+.... Every contractor who has seen the job since has told me I got taken advantage of, that this is shotty work. Now my kitchen cabinets and counters are installed I need someone to fix their work so I can have a working sink.

Great company, amazing Service! This is the fifth time I have used Right Away for an issue with my A/C units and furnaces for multiple properties, and Edwin the hvac technician has been great! Very knowledgeable, helpful, and always goes above and beyond! I will definitely be recommending him and Right Away to my friends and family, no other company can top their customer service and knowledge. Such a great company to work with!

The service I experienced from Right Away Plumbing was great and I would highly recommend their services. After Home Depot failed to properly install my washer and dryer and caused damage while attempting to install the washer and dryer several times, I called Right Away Plumbing. George and Anthony came out the next morning, repaired the damages Home Depot caused and properly installed my washer and dryer. They took detailed pictures of the before / after results and provided an invoice via email while at my condo. They even took a look at my leaky sink for free. George and Anthony were true professionals. I wish I would have called these guys the first time around.

I have had Jorge come out a couple times and he is wonderful. Always super quick, knowledgable and has given me excellent garbage disposal tips! The company in general always gets someone out there quickly and I will definitely use them for any future needs!

I generally do not write reviews for companies unless I am satisfied with them. I did, however, feel slighted by this company today and chose to write this review to provide honest feedback for them in their client interactions and for anyone potentially seeking them for service.

Our initial call with Right Away was easy ad prompt. I had a plumber come out and then after reviewing the costs and problems, decided to use them because of their initial quick response. I scheduled the earliest appointment which was to be today.

This afternoon, less than two hours before my scheduled time, I received a call from not the plumber or the scheduling manager, but a woman asking me if I wouldn't mind rescheduling. I said no, as I had waited for this appointment, and she said she'd call back trying to make my appointment happen. She then called back to let me know they couldn't, and when I voiced my upset at their lack of scheduling priorities or awareness, she said there was an emergency and that took precedence (although not in those words, Celene was in my opinion very curt and rude and lacking esteem for the clientele).

While I do realize sometimes emergencies happen on a companies end as well, I do not appreciate when I am made to feel like other people's plumbing issues are more important than mine, especially when I did my due diligence to schedule in a timely manner. Not only that, but to have it be so last minute to get the notice didn't allow me the day to look for other alternatives.

Sometimes businesses don't go out of their way to keep to their schedules or to their word, or try to find a creative solution to scheduling conflicts. For example, while I can understand that a plumber is delayed at a previous job - if it was my company, I would then ask that plumber to do a later day that day and work the next job nonetheless to try to take care of all the customers on that date that were promised time. I do not appreciate Right Away Plumbing, who I chose partly because of their namesake, delaying my services because they lack awareness of a customer's needs.

I am waiting for Tony the manager to call me back - if I hear anything positive from this company I will update my review. For now, I do not recommend this plumbing company.

They trick you into using them because they are fast to respond when most plumbers aren’t. But then they are very expensive and I felt taken advantage of. I consulted on them for several plumbing and hvac and sump pump issues. They took my money for a sump pump evaluation but then never followed up with a recommendation. The hvac they took my money for an eval but then wouldn’t take work to repair it since the AC was on the roof. So I had to pay someone else later to do the same inspection and then repair. They fixed the toilet but the fix never stuck, needless to say I did not have them back to fix it again. My garbage disposal and sink had an issue which they traced back to the battery but only told me it was the battery after I paid nearly $400. I felt like they kept trying to up-sell me for every issue with erroneous services but since we just moved into this older home I needed help getting things up and running. In retrospect I realize I was ripped off.

I had the leaking in kitchen faucet. The service man who arrived was respectful, knowledgeable, and efficient. He fixed the leaky faucet very quickly and replaced the garbage disposal in no time at all. I would recommend Right Away Plumbing to anyone.

A+ to both the customer service individuals on the phone, and Jorge. The Right Away team worked with me to get here promptly, rearranged their schedule to accommodate mine, and came immediately to avoid Cubs traffic. When Jorge arrived, he was prepared, brought the tools he needed the first trip up, located the problem, explained it to me, fixed it, and went on his way. My experience could not have been better. Additionally, their price was only $20 more than the next cheapest company, who couldn't come for more than 4 days. Nice job...

Thank you.

Bill

They were very good, Professional knowledge, on time and clean I would definitely use them again for my plumbing heating and cooling thank you for your service.
I highly recommend them

Reliable, professional and extremely communicative plumbing company. Have called them twice and both times they were able to service and fix a leak in my kitchen the same day. I definitely would recommend them to everyone for your plumbing needs!

Tony from right away plumbing came out to change the faucet and service my water heater it wasn’t working. Very professional and knowledgeable. Took care of the problem. checked and waited there for 15 minutes after the job was complete to see if everything was running correctly before he left.A+ service.

I called Right Away plumbing to help solve my water hammer issue.

Day 1- Plumber Jorge shows up, drains water system, still have issue. He assures me that his colleague Tony, a master plumber will come the next day to help solve the issue. If he can't do it no one can.
I pay the pre-agreed price of $250 for the hour of work draining my system.

Day 2- Tony is convinced my issue is from air in the lines. Drainage #2 does not help. Tony tells me that removing the air chambers may help. Reading through many plumber forums, I never saw anything about air chambers causing water hammer. In fact, the reason they are installed is to prevent water hammer.... Interesting. But what do I know right? This is the master plumber we are talking about here.

Day 3- Jorge quotes me $388 to remove 4 air chambers. He removes them in 45 mins (and only removes half of 1 of them because it is hard to reach... Charge top dollar and only do half the job... what a joke). While the water is shut off and he is removing the air chambers, I tell him I want a shut off valve installed in between the shower and the sink to see if that helps isolate the issue. They scoff at the idea but I insist. This took another 45 mins. In fact, when they were installing the shut off, they almost put it in the wrong spot! I had to stop them as they were putting it in and tell them it was wrong!

They turn the water back on. Removing the air chambers did nothing. However, once they turn the shut off valve that I suggested, no more water hammer!

Jorge writes up the work order and charges me $650 for 1.5 hours of work. I am frustrated because removing the air chambers for $388 was already insane (but I was willing to pay for an EXPERT'S opinion). They add $250 for the new shut off valve install. I was NOT told that adding the valve would be an additional $250 charge. They should have told me before putting it in. Tony agrees to give me a $45 discount. I tell him that is not enough. He turns to Jorge and says, ok, pull out the new valve, we are leaving. Things were tense. I was frustrated with the price, and Tony was frustrated with me. Tony pulls out his licensed plumber card and puts it in my face to intimidate me. Very unprofessional. He says 2 plumbers for all this time, we are losing money! Well, removing air chambers and putting in a shut off doesn't require 2 plumbers. And neither of you figured out the cause of my issue, I did. I remain calm and collected the entire time, even though I am deeply frustrated.

I pay over $850 for them to drain my system, remove 4 air chambers, and add a shut off valve. And on top of being overcharged, I was bullied by Tony.

If it took their expertise to diagnose the problem, then I wouldn't have had an issue with the price because I wanted the water hammer gone. They are more knowledgeable than me with plumbing, I humbly respect that. But, it is painful to pay so much money knowing that in the end it was my suggestion that isolated the issue (while getting bullied).
Now, I am out $850 and I still have water hammer. At least I know now that my shower is the issue.

UPDATE: I search online forums and read that faulty cartridges can cause this issue. I replace the shower cartridge myself, and problem FIXED. You would think a master plumber would know this. Based on my reading it doesn't seem to be that uncommon of an issue. Now I'm left wondering if they purposely ripped me off, or just aren't very good at their jobs. What a shame. Be careful who you hire! It's sad that they have such good YELP reviews, they certainly don't deserve them.

I hope this review is helpful to others

-Peter Monteagudo, MD, MBA

Recently my main water line started leaking into my yard and no plumbers in the area would call me back. I finally talked to a friend who referred me to Right away plumbing co. I was able to get them on the phone without any issue and get setup for next day emergency service. The recommendations, work, price, and customer service were top notch. I was fortunate to have found this company in my time of need.

i had a blocked kitchen sink in my condo, and it was somewhat of a bureaucratic nightmare trying to get the coi that the property managers required. Edwin did a great job and put in a lot of effort dealing with the insurance company and the property managers to expedite this. Edwin kept me updated throughout the entire process. Jorge and his associate did a very professional and efficient job.

I wish I can give them an O star.

My toilet is clogged, and the dirty water penetrated through the ceiling and dripping down to the downstairs level. I found this company from yelp and had them come to do the work.

The plumber George showed up in 60 minutes (at around 5 pm CST) and charged us $170 emergency fee right away (Yes, perfectly match the company's name). He ran a sewer snake drill to try to clear the clog but failed. The drill bit broke inside the drainpipe. Even the work was not done, he charged us another $200 for his effort. He said he has to bring a camera to check the drainpipe the next day. So we pay $369 for nothing on the first day.

George and his manager came four days later (yes, they are surprisingly busy). They ran the camera ($355) through the drainpipe and found the big congestion is gone. They said it could be due to the flushing from downstairs. However, they also found another small clog which could cause problems in the future. I asked them to run another round of snake drill to clean the little clog spot. They said that wouldn't work. They ended up cut open two drywalls ($150). One is in the back of the toilet (totally unnecessary), and one is the ceiling downstairs. After that, they said they need to charge me another $2700 to open the pipe and remove the clog (the price does not include fixing the drywall). I stopped their service at that point.

Two days later, I had another plumber company to check the issue. They ran the camera ($250), identified the spot, drilled the drainpipe ($380), reran the camera to make sure the clog is gone. They recorded all the videos and gave me a copy of them.

If I had the 2nd company do the work in the first place, I should only need to spend $630 and get everything done. Now, I had paid $875 to Right Away and another $500 to fix the drywall. I could spend another insane $2700 to have them open the pipe and remove the clog if I listened to them. A good company should find the most suitable solution for the client, but not the most expensive and unnecessary solution.

Don't waste your day on these no-call no-shows.

I called in the morning with a very easy request that I explained perfectly and sent pictures for. The promised to come between noon and 1. They never showed nor called. I had to call them multiple times and they kept promising to come. Finally they would not call me back.

I am a general contractor and they wasted my whole day. I would have given them more work too.

Stay away unless you want to waste your day as well!!! Call another outfit who will show up and communicate.

This company lives up to their name that’s for sure! My fiancé and I were experiencing a backup washer issue where it was causing the sink to overflow! Water everywhere on the floors, I called this company on a Saturday night and wow were they able to get to my home Immediately! Prices were much less than other competitors like Roto rooter, ABC Plumbing and Rocket Plumbing! I will definitely keep these guys on speed dial if we experience another issue! Great team, great company. Turns into very happy customers!!

Recently my main water line started leaking into my yard and no plumbers in the area would call me back. I finally talked to a friend who referred me to Right away plumbing co. Pipe Repair. I was able to get them on the phone without any issue and get setup for next day emergency service. The recommendations, work, price, and customer service were top notch. I was fortunate to have found this company in my time of need.

I called totally stressed out I'm so thankful I saw them on Google and they reassured me they'd take care of everything in a timely manner and they did just that.. super professional super convenient they helped me with my leaky bathroom sink in no time.. right before the in-laws came in...i spoke with celene who was very courteous and understanding . Please if you get the chance to use their services do yourself the favor and do it!!

They gave me a quote, which is on the high side. But, I have a deadline to meet, so I agreed. The quote is based on at least four communications, including photos, phone conversations. However, as soon as the plumber arrived, he asked to double the price. Wow! Then, he refused to do the job and left.

The company has very limited control of​ the plumbers the company sent. The plumber just refused to work and left. Very disturbing​.

I can not count on this company. Very unreliable and potentially price gauging.

I had the best experience with this company, will definitely recommend them to friends and family. Jorge was able to run the diagnostic test to determine what the issue was and repair. Awesome worker and company!!

I have been using this company for over 15 years for my own properties and recommended them several times to my clients and never had an issue. They are responsive and know well what they are doing from handling the calls to finishing the job, not to mention very reasonable pricing when compared to others.

Jorge and Tony came out to my office to help repair a plumbing issue. Very nice people. I would use them again.

Jorge and his right-hand man solved my problems in a flash. Within 20 seconds he diagnosed the problem and was in it. He even helped sort out a water flow issue in my faucet as a bonus. Will be calling Jorge and Right Way Plumbing again for sure. Thanks guys!

One of the best plumbing companies I found, fixed my hot water heater in an hour, price was affordable and they came right away. Did not make me wait. Thank you for your services I'm glad I found you guys.

Unfortunately, the service provided by right away plumbing for air conditioning repairs was very unprofessional. The technician did not seem to have any idea on the issue and just kept using deception and delaying tactics to drag the issue without any solution in sight. They also lacked the honesty to openly say they don't know the mechanics of the unit.
I would not recommend them for any repair work for any air conditioning units.

Great service. Fair price quote and guy came on schedule. He fixed the problem. Would definitely use Right Away Plumbing again!

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A great company. They did a great job adjusting my hot water valves to accommodate a new dishwasher and installed the dishwasher beautifully. Great experience!

I had an amazing experience with Right Away Plumbing! They came on time and were so professional and helpful! They know what they do!
Best plumbing service in the area!

The plumber was excellent! Very knowledgeable!

Great service, I called them when I had leak in the office. Spoke with Tony gave me estimate and fixes the leak same day. I will use them agian if I have any plumbing issue!!!

Jorge came out very quickly to fix my leaky water heater and was super knowledgeable and professional. Great service from these guys!

Professional, honest and helpful. I will definitely be calling them next time I need plumbing work done! Highly recommend Right Away Plumbing.

Very disappointed in this company If you have an appointment come on time not 1 hour before or after your appointment. When you arrive ring the door bell or knock on the door. Leaving your business card on the door and taking a picture does nothing but cover your @ss.

Jorge was a fabulous plumber and person. He came promptly fixed my running toilet and was incredibly professional. Thank you

Jorge was excellent. Thank you.

Very fast and responsive. Service oriented. Quality work with attention to detail. I would definitely hire Right Away Plumbing again.

Atan is professional and reasonable. Quality products, showed up as promised and per gis quote. Highly recommend!

I was able to get an appointment with less than 1 day notice and Anthony did a great job when he was here.

Great seevice on time and explained the issue very well and it was done from the first visit thabk yoy

An amazing plumbing company. Our church depends on their services Tony and his crew are always there when we needed them at any time of the day.

They were great!

Can't say enough good things about Right Away Plumbing. We definitely be calling back when we need the service.

Worst customer service I've ever had; very rude, intimidated my wife, splattered human feces all over brand new wallpaper despite being specifically asked to cover them, then made up extra charges at the end

TERRIBLE!!!! They charged an insane amount and the person didn’t even fix our problem, but lied and said he did. AVOID THIS COMPANY!

They answered right away. Showed up exactly as scheduled. Fast and clean. Very informative. Cant appreciate enough!

Celene saved the day, I am a very happy customer!! I will recommend her to everyone!

The best I highly recommend them thanks for your great service

This guys are the best. They will go out of their way to make sure you’re settled and “rightway”

Called got and answer no show or service tried to call back number was blocked

Emergency call. I needed pipe repair and they came right away. Thanks

Highly recommended service. Very organized and knowledgeable.

Furnace repair

Extremely report and unprofessional employees