Best Ductless Air Conditioning in Chesapeake VA

Paid a lot for a complete unit two years ago. Now at the beginning of the heat season we he unit fails. My thoughts the unit still under warranty only two years old. Wrong I was told parts are under warranty but not the labor. How is that when RS Andrews installed my entire system too to bottom. Long story short they wanted to charge $1,200 to pinpoint the leak the unit registered 10.8 lbs and should have been reading about 140 lbs. Then I was told that coil had went bad. The part was said to be free but the labor for installation $2,400. The bottom line they wanted $3,600 to fix a problem that was caused by poor craftsmanship on a unit that’s considered still under warranty…. I have two older units that I was considering replacing but I will not be using RS Andrews due to the fact that they do not standby their work and products sold….. Dissatisfied Disable Vet.Update: After my post I did receive a prompt response from the owner expressing his sincere concern and willing to see how we could fix the situation. He provided the info to get I contact with his QA Manager to resolve the issue. I called the QA Manager twice and got no one. On the third call someone answered but stated they could no help me that their supervisor would need to help after I explained the owner told me to call the QA Manager. So the person said they would pass the message and have the manager get back in contact with me. A week passed no call back then I went on the BBB site and filed a complaint. The next day the QA Manager called asking to schedule an appointment to look at the system. I was give an appointment time between 0800-1200 noon. The service called at 0835 on my work phone I missed the call I called them back at 0850 explained I had my personal phone on me and not my work. They stated the tech was on another job and would get to me next. I said ok and then told the operator I would be home the rest of the day just send the tech no need to call I’m here waiting. I put the phone on charger go to order some food and see I got a missed called again at 1015 I call the number it the Officer person again that I previously spoke with and told to just send the tech stating the tech had been sent to another job that I would be next. My patience starting to ware thin at this point. I say ok and reminder her that I’m at home waiting for her tech and will remain here until I get this situation corrected. At 1513 I receive a text of the tech that was coming to service my unit. Tech arrives around 1623 or so. Must admit the tech was very professional and determined to find the problem. He proceeded to trouble shoot and located in the attic a bad joint on the supply line that was leaking. He made a few calls back to the office at first he was told he was to only identify the leak. He and I had a conversation and I and him to call his supervisor. After talking to the supervisor explaining what he had found the supervisor authorized the joint repair.The moral to this post is not to bash RS Andrews because personally I think they’re a great company that just as any other company has some people in the wrong position. Their compassion for the company in which they work for is not in line with company mission statement. If we’re going to put certain people in position to potentially be the face of any part of your company make sure they understand and share your vision because if not they can potentially do more damage than good.I like to personally thank the owner and tech for commitment to great service and I hate the fact that this situation had to be handle in such a manner!

Methodical change out of our kitchen faucet and other water devices along with a change out of the garbage disposal unit. Very professional and quick to clean up as they worked. Definitely recommend their plumbing services.

Installers were prompt and did a great job.

My ac went out last night, they were able to see me the same day I called, the techs were very helpful and friendly. They explained everything to me before and after. The price was reasonable and one of the cheaper service charges I found. Very happy with the entire experience! Thank you guys!

This company is amazing. Mr. Thamosson and team are punctual, respectful, courteous, and polite. Those are the words that fits this company all the way around. Thank you Housr Call Company.
Truly satisfied customer.

Our family hired A1 American to install a new HVAC unit 2 years ago and since then they've come out for routine maintenance and a couple times for repair calls. I would recommend this company to friends and family. Most recently, Jake Blackburn came out on a weekend to make repairs. He did a great job! I know how busy they are, especially during these cold winter days. Jake is clearly a veteran technician who takes pride in his work. Thank you for your help.