Best Cooling Installations in Chesapeake VA

The team at FSI is top notch. Every step of the way was amazing. We had them replace a 20 year old heat pump and ductwork. Not only were their prices fair, the quality of work and customer service has been incredible. David went above and beyond when helping us with our needs.
On the day of the install we had David, Dale, and Brian on site. They were efficient, respectful, and hard working.
Following the installation, David has been responsive to follow up questions and event came out to check on the system as a courtesy follow-up.
Bottom line: if you're looking for the best HVAC install in Hampton Roads, go with FSI. You won't regret it!

Brian was extremely knowledgeable, professional and very respectful of my home. He competed the A/C maintenance located an issue with the heating and repaired the matter. Brian also replaced the defective thermostat.

I have called every day since Thursday, July 9th, 2020, for Emergency HVAC Service (their website states 24/7 Emergency Service Available) for an HVAC system that is under warranty by Smith & Keene and they told me the first available service call is Monday, July 13th. They said that they make houses with no AC their priority. Found out further that they will only respond to houses with no AC in Emergency status, regardless if their technicians are busy or not. I am also of the belief that if I was a paying customer (one they could actually get the emergency service labor rate) and not dealing with a system under warranty, that I would have had someone out to the house already. This is completely unsatisfactory. Their staff has been completely unprofessional and this is not representative of a company that has been around for 73 years. DO NOT RECOMMEND.

*** UPDATE (7/14/20) *** System has yet to be fixed. Technician came out on Monday (7/13/20) and agreed that the system had two leaks in it (one at the valve at the unit and one on the coil block on the air handler). They then had to order the parts as they neither keep any parts on hand nor were willing to remove the parts from any of the other systems that they had on hand. I spoke to them today and they initially said that the earliest that they could get out to my house would be Friday. Are you Shi**ing me? After a not so pleasant conversation, they said they could get out to the house on Wednesday morning, 07/15/20. I asked them why they couldn't have there emergency technicians come out tonight and they said that they could not do that. This has been the worst experience of my life as far as dealing with customer service. If there were a grade less than an F, they would receive it. I CANNOT REITERATE THIS MORE, DO NOT USE SMITH & KEENE FOR ANYTHING. YOU WILL ONLY BE DISAPPOINTED IN THE END.

Great staff, on time, and reasonable prices. Wouldnt go anywhere else!

Kyle was very very good at explaining what I would need to be done on his first visit. I schedule the next appointment and Kyle was on time he work with the quality and efficiency on installation. He separated the wattage that was knocking out my refrigerator. Great job Kyle!!! I would tell others of the great work GET LIT DONE.

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