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The gentleman who came out to complete the job earned all of the 5 stars. The service was pretty pricey honestly, however, he was on time, great at communication, very professional and friendly, and he fixed my issue. Would use again

Great work done . Very professional and on time . Will recommend this company to all my friends and colleagues .

On Christmas Eve I came home to a busted water pipe. I called many companies and could not get anyone out till several days later since so many people had frozen or busted pipes and on the day after Christmas I called Pathmaker and John called me back within a couple hours and was at my home to repair the leak! He was friendly, fun to talk to and did excellent work. I will recommend this company to everyone! He had to disconnect my water heater to get to the busted pipe and put everything back perfectly, he found a hole in my wall and even put spray insulation in it for me. I am extremely happy and will be a customer for life. Words cannot express how grateful I am for his service today!!!

I cannot say enough about the EXCELLENT service we received from Roby on our HVAC system. This was easily the most positive experience I think we could’ve had under the circumstances. It may seem easy and convenient to call one of the big, mainstream, open until midnight HVAC companies, but don't! They are at the high end of the cost spectrum and trained to scare you into thinking you need to do more work on your systems than you actually do. Instead, do yourself a favor and call Roby - you won’t regret it!

Overall, Jeremy and Anthony from Roby did a great job explaining what was going on with our system, what actually needed to be repaired (and what didn’t) and all of the factors impacting the cost of the repair. After calling one of the mainstream repair shops and being quoted what seemed an excessive amount for the repair we needed (fan motor replacement) and pushed to replace a very expensive part that wasn’t even broken, we passed on the repair and called Roby upon recommendation from a close friend. They treated us with respect, provided lots of information and education, and performed the repair for $235 less (more than 25% less) than what we were quoted by the bigger, well known shop. They even went above and beyond by calling the AC manufacturer to see if the part we needed was under parts warranty - something separate from a home warranty that we had never heard of and was never mentioned as an option by the first repair shop! While this part was not under warranty, Roby found out that other, more expensive parts on our unit ARE still under warranty, which we would’ve never known had we not called Roby! They did this despite knowing a part warranty would’ve decreased their take home pay on the repair!

Ultimately, I would recommend Roby Services to any friend or family member in need of HVAC or plumbing services. They are standup, trustworthy folks who approach your repairs the same they would their own family members - you won’t be viewed only as a paycheck!

Travis knows his stuff. Best plumbers in charlotte!!

Excellent customer service. Prompt and great prices! Highly recommend!