Best House Calls in Charlotte NC

Shane the General Mgr. along with Parrish in the office were, professional, customer oriented and attentive to my needs.
They do it right
Thanks

Service was completed fine but communication from this company is terrible. I have a rental property with tenants living there, so I informed the receptionist that I want them to call/update me (the owner). For both the initial service call/diagnosis and repair (2 different appts), no one ever called me to let me know what the actual problem was or when it was actually fixed. I just got a call from the main office letting me know that I need to pay the bill, but that person knew nothing about what the technician actually did - other than saying “uh…yes he fixed it”. Maybe the technician told my tenants but I don’t think it’s too much to have the technician actually call the owner, as requested. So apparently “it’s fixed” but I really have no idea since I never really got the details. Seems like they’re more worried about getting paid than ensuring the customer that the problem is actually fixed.

Plumber ( Kevin) installed new sewer line from kitchen and connected to existing in front yard. During installation the soil was not compacted correctly causing is to settle and sink over a foot. This sinking and settling has caused the newly installed drain line to belly and bend in over 6 inches causing failure in the near future. This also has created a negative slope and water sitting in th brand new section of pipe. Kevin promised to come out but it has bee over 10 days without resolution.... Finally after submitting a BBB complaint Kevin came out to inspect. He agreed is like is bowed or has standing water he will fix it. After inspecting the line with a camera it showed water standing in a 10 foot span (breeding mosquitos and drain flies) and vertical cleanout bowing.
( this line is brand new and 3 weeks old and already failing....) Kevin will not stand behind his warranty or agreed uptown terms. Proceeding with legal to recoup cost and damages. Stay away from this business and it's flawed work and customer service.

Picture this I hope this only clogged toilet hours before out of town guests arrived for a holiday event. And then my fortunes changed.Hey, couldn't have asked for a better start to my day than the exceptional service provided by Julio of Morris Jenkins who arrived promptly at 0800. He exhibited unparalleled professionalism, but his skill and expertise in addressing the plumbing issue left me impressed. He showed an uncanny ability to diagnose and resolve the problem swiftly and quietly which was important since my wife had just finished a grueling shift in the ER that morning. Courteous, efficient, and equipped with a remarkable attention to detail, this guy truly went above and beyond to ensure a seamless experience. Without hesitation, I wholeheartedly recommend Morris Jenkins services to anyone in need, for their early morning dedication and remarkable expertise truly set them apart. Thank you Julio.

Water under kitchen sink. Neighbor recommended Drain OK and Dave was there promptly. Friendly, courteous and good price. Will definitely use again