Best Air Quality Cleaning in Charlotte NC

I woke Saturday to find my bathroom covered in water. I called 3 places prior to Ben Franklin and was rudely treated. Then I called Ben Franklin and was talked to kindly with great understanding. Then the Gentleman came out to fix my problem. He could not have been nicer. He offered to fix my problem by replacing one part but I insisted on two. He was trying to be money conscious. He was informative and quick. I thought for sure on a Saturday I would pay a fortune but it was very reasonable. I have other issues that I will definitely call them to fix.

Poor customer service, the operators that answer the phone address you as common and have no clue about how to support. They have 0 follow-up, zero accountability and overall poor business model.

Over promised on scheduled arrival time. Issue was laundry drain backing up, slow drain. If they don't fix it, you don't pay.
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Friday had appointment with Matt for 3PM. By 4PM no show. Followed up with office. Job Matt was on took longer than expected. He lost track of time. Forgot to call. Reed came over at 5PM. Did initial Level I and Level II drain augering. Not successful. Took about an hour. Presented solution to cut out wall and install clean out tee. Making it a Level III service call. Rescheduled for Saturday at 10AM with Reed. He had a couple of quick calls that morning before then. No charge.
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Saturday morning, Reed called before 10AM and said he was running late. Matt was going to come over and do job. Matt arrived by 12 noon. We reviewed plan. Matt laid down ground covers from front door to laundry room and access. Did work. Got drain pipe cleaned out and flowing. Also cleaned drain in half bath that had slow draining sink. Cleaned up. Everything working fine. Took about 2-1/2 hours. We selected Bronze plan. 6 months warranty.
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Both technicians were cordial, professional, got job done, and made sure cleaned up before left.
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Fortunately, we could be flexible with our schedule.

Pat was on time and most courteous. He was very thorough as he went about cleaning the ac unit. Pat was was very clear and precise in explaining our options. I appreciate all that he did for us.

Hunter Martin replaced and upgraded the insulation on the electrical pipes that run from the exterior of my townhome to the HVAC units. He and his associate, Jeremy made sure these lines had the solid insulation they needed as well as providing a clean appearance which was definitely an upgrade! I am grateful to Hunter for the sincere effort and competent service he demonstrated at my home. Thank you, Hunter!!

Susie Culp