Best Camera Sewer Line in Charlotte NC

UPDATE: Today is April 2nd and the job is still incomplete but much further along and hopefully very close to completion. As I type this there is a gentlemen patching the holes in the sheetrock in the garage. South End did show up the next morning three hours late and completely reworked the whole project. Jacob worked all day and most of the following day to make sure that everything was done correctly. I am very much pleased with Jacob's work and wish he had been sent out the first time. The City Inspector came back out and failed the project again. I haven't heard from Southend Plumbing since...

Original Post:
I hired Southend Plumbing on Jan 6th 2021, today is March 8th 2021 and my job is still incomplete.

1/6: Scheduled to start work between 8am and 2pm. No one showed up or called us. we called them at 1:30 to find out the permit never came in and they would come out the following morning.

1/7: They showed up on time and started digging in my front yard without the lines being marked. 15 minutes in, they cut the main AT&T line for my entire neighborhood. This was a whole other headache that took 6 weeks to resolve. They continued working and replaced the entire water line while i was at work. My wife paid them and they left saying they would be back after an inspector came out and approved the work, so they could complete the job. (See Pictures or poor quality work provided)

1/8: Someone from Southend Plumbing came out i believe the project manager. He poked around took some pictures and left.

1/13: Called Southend Plumbing to check on status of repairs, was told we were waiting on the city to inspect.

2/1: Called Southend Plumbing again to check status of repairs and again was told we were waiting on the city to inspect.

2/2: City Inspector shows up while i am running errands and tells us he will needed to come back out to inspect the inside work done but that southend plumbing had approval to return and bury the water lines. The inspector also informed us that Southend Plumbing didnt file the paperwork for inspection until 2/1. We called Southend to schedule for them to come out and bury the water line on 2/4.

2/4: Southend Plumbing actually called us to reschedule work to 2/9 due to heavy rain.

2/9: Southend Plumbing showed up while we were not there and buried the water line leaving our yard a hot mess.

2/22: Contacted the city about reinspection and was told that Southend plumbing needed to file the correct paperwork for reinspection.

2/26: Called Southend plumbing to find out they have marked our repairs as complete in their system. I asked to speak to a manager about everything and was told that he was out of the office for the weekend but that he would call me first thing 3/1.

3/1: I called southend plumbing after not hearing from the manager to find out he was out of the office and would call me 3/2.

3/2: James from Southend calls me. He tells me he was displeased with all the pictures that i sent him and he would being coming out the next morning with a crew to fix things and schedule the rest of the inspection.

3/3: Southend Crew shows up with Stan(not James) and begins to fix my front yard. Southend never checked out the rest of the job, just the front yard.

3/4: City inspector shows up to reinspect the work. No big surprise to me but it didn't pass inspection. Stan shows back up at my house about 30 minutes after it failed inspection. We discuss the poor quality of work and Stan reassures me that someone will come out and rerun the water line and fix all the code violations. Stan calls me back later that day to let me know that the crew would be out the next morning to fix everything.

3/5: No one shows up. No one calls. NOTHING.

3/8: I called Stan to ask what's going on. He was surprised the job was still not done and informs me that they had scheduled to come out today at 2pm without communicating with me. Guess what no one showed up AGAIN... no one called AGAIN... I called them at 4:30 and asked where they were at and was told they would come out tomorrow morning.

We have used MD Plumbing for several projects around our home over the last 4 years. From installing new water lines to fixing a leaky pipe, always prompt, courteous, and extremely professional. Pricing is fair and reasonable - prices quoted ahead of jobs performed don't change.

Ultimate Plumber is the best place to go to get your drains unplugged.
They are very prompt and reasonably priced.
I highly recommend their services.

Jeremy was fantastic. Very thorough. And was able to detect leak quickly

This was the second time I've used Plumbing Connection. I had a leak in my water line adjacent to my water meter. The city water department came out and gave me the Clark Griswold Grand Canyon head bob and said it was my responsibility. I called Plumbing Connection on that Monday and they set an appointment between the hours of 1 and 3 PM on Thursday, 10/20/22. Sure enough, Chip showed up within that time frame. How refreshing it is when a company does what it says it's going to do. In our recent experience, that level of service has been tough to come by.

Chip explained the cost up front which I thought was reasonable and what could happen if it turned out not to be a simple repair. Chip was very personable and professional. Good guy. He found the leak almost immediately but had to chop his way through tree roots to get to the line in order to repair it which was also what caused the problem in the first place. He got all those cleared out and in a couple of hours the leak was repaired and the water back on. The cost of the repair turned out to be only a few more dollars than the original estimate.

As stated, it's nice in these times to find dependable service and I think I found it with Plumbing Connection. They'll be my go to for any plumbing needs going forward without a doubt.

moved into new home, new washer and no water would fill, called and they worked me in the same day, fixed in minutes, reasonable rates, would recommend

Had my dryer go out & Cres, who was very professional, came out and resolved my issue. Definitely recommend! Will be contacting again for future needs.