Best Hvac Repair in Virginia Beach VA

Been using Tidewater Plumbing and Heating for many years. Bill Martin and his crew are honest and reliable. Couldn't say anything bad about this company

If you are like me when it comes to repairs I am just used to opening my wallet and let myself be robbed because of not being mechanically inclined. I got three estimate for repair to my AC unit and was given a range of 3000 to 5500 dollars being told this was needed, that was needed and so on. Anyway with money being tight I tried one more estimate and contacted James Dodd Plumbing and Air. The office staff was very friendly and was able to get Mr. Dodd himself out there the same day. So what the other repair places made seem like the end of the world turned out that just a minor repair was needed and the cost was minor. I was so relieved. So yes 'Virginia' there is a honest repair man out there. If you are looking for honesty, professionalism and people that follow through go with James Dodd Plumbing and Air.

He was awesome and very thorough paid attention to detail and did a superb job

Buyer beware - they charge over $400/hour for labor. For a company as well known and as “reputable” as American Mechanical, we had higher expectations for their level of service.There is a high end AC unit in our home, still covered under warranty, installed by American Mechanical only 3 years ago. Our AC went out Monday, 6/28. We asked for a quote on diagnostic fee before we had them come out, it was reasonable around $80-90. Technician came out that afternoon, troubleshooted, cleared the lines and replaced the Thermostat (covered under warranty). Our verbal quote went from “around $300” to “around $700” after more diagnosing, to exactly $1,469.00 when we saw it in writing. The tech left with the intent of returning the following day to replace an ACF board. An hour after the tech left, our AC cut off. This tells us the work he did, was not the root cause of the issue. On 6/29 he returned to replace one part (ACF Board - also covered under warranty) for an additional $286.50 in labor. He assured us the unit was functioning at 100%. To date, we’ve paid $1,755.50 in labor, for an AC unit that is apparently covered under warranty. An hour after the tech left on 6/29, the AC cut off again - telling us the root cause was never found. Since Monday, 6/28 we have been asking for an itemized invoice outlining parts vs. labor and they have refused to provide since this “isn’t something they do” so we don’t know what exactly we’ve paid for.We had another company come out Wednesday, 6/30 for a second opinion; from the beginning, they called Trane Tech Support to troubleshoot (something American Mechanical never did). All HVAC techs have repeatedly said our unit is high end, high tech so I appreciate the new company going straight to the source instead of executing trial and error at our expense. This new company was able to solve the issue in half the time for half the price and our AC has been working fine ever since.Since American Mechanical never solved the problem and we’ve paid them nearly $1,800 for we’re not sure what, we have repeatedly called since 6/28 for the following: (1) an itemized invoice, (2) photos indicating WHY the thermostat and the ACF Board needed to be replaced and (3) a manager willing to accept accountability. We have received none of these things. It is 7/4 and we still haven’t heard from the service manager. They are now avoiding our calls (manager always seems to be busy when we call), not returning our messages and we’re simply PLEADING for them to do what is right.I’m happy to adjust my review if they hold themselves accountable and accept responsibility. While they have several positive reviews, there’s a chance this could also happen to you. Save your money and trust us when we say TAKE YOUR HVAC BUSINESS ELSEWHERE. They’re capable of doing this to anyone.

Me and my wife just moved into our home and we were experiencing electrical issues in 2 bedrooms. Sam, our technician, came out and was able to diagnose our issues rather quickly. He was extremely informative and helped us future proof any common issues. Thank you again Sam! We appreciate your help!

Came out on time to the minute. Was very open and informative on what he was doing to see why my heat/ac wasn't working. Explained to me why I don't need expensive filters, but to change monthly for better system performance rather than quarterly. Didn't try to upsell anything. Answered my million questions with a smile and even waited while I worked out the Nest app for a new thermostat that he installed. Very happy and will never call anyone else!

I have lived at my address in Williamsburg for over twenty years and have yet to find an exceptional plumbing company until today. Butch was the most professional, expedient plumber ever. Well done Betty's!

Our toilets were stopped up and I call A-1 American last night. Larry came before 9:30 this morning and fixed the problem and also explained what possibly caused it. Thank you A1-American for your quick response. BTW...the commercials work

Tony did a great job today
Will call them again