Lynnette Bolton

2 years ago

American Mechanical responded quickly to my request for a detailed estimate on a needed service. The office staff was polite and professional as well as kind and courteous. Prior to the visit I received a text message telling me who to expect - including a picture - as well as personal information about the individual that helped me feel less anxious about inviting a stranger into my home. Rodney White arrived exactly when he said he would and was clearly knowledgeable about the service and equipment involved. He explained everything in ways I could understand and was patient with my questions! I was very impressed with this company and everyone there. It was so nice to talk to people who genuinely seem to like their jobs and were so helpful!

John Russo

a month ago

Sandell Smalls from American Mechanical was tasked to perform a maintenance check on the AC system. He arrived on time and was very professional. He thoroughly assessed the system checking current draw on the motors, system pressures, temperatures and ensured the condensate drain was clean and flushed. Task was completed in about an hour and he answered all my questions. Also provided a detailed report of his findings. Service exceeded my expectations.

Jeanne Swain

7 months ago

I highly recommend the technician American Mechanical finally sent, after missing several appts. Brandon Wilson was very professional , knowledgeable and thorough. I DO NOT recommend this company at all. Non-existent customer service. Many no show, no call to scheduled appts.

Jennette Brown

8 months ago

I would give 5 stars if the pricing wasn't so outrageous. I'm grateful for the service completed though. Technician was very knowledgeable and made me aware of things I did not know we're awry with the unit. He definitely saved me a headache down the road.

carla berry

2 years ago

I was scheduled for Wednesday (it was Monday)but was called later to see if James could come the same day. Loved his chipper attitude! He explained everything, gave me a price and then went to work. I will definitely use him/American Mechanical again. I was extremely satisfied with the service.

Mark Paulmino

2 years ago

I tried to install a light fixture myself and the original electric box got stripped. I was unable to replace the box myself so I called in the professionals. American Mechanical easily set me up an appointment. Rodney W. was the technician and he was awesome. He quickly identified the problem and provided a great estimate on the job. He promptly went to work and replaced what needed to be fixed and offered recommendations on a dimmable switch. He provided instructions to simply install or dimmer or even call American Mechanical to install and provided a quote. Rodney even checked the surrounding switches and repaired one that was not properly installed. He went out of his way to make sure our switches were safe and I ABSOLUTELY appreciated that. Kudos to Rodney W. and American Mechanical. Great job done!

Joyce Wynn

6 months ago

I have always received quality workmanship from American Mechanical technician Avi. Avi is always very polite, knowledgeable, and does a thorough job servicing my generator.

Bryan Ryals

a year ago

Tim was VERY professional and did a great job of explaining what my options were for the replacement of my HVAC system. He was respectful of me and my home and I would. It mind working with him and the company in the future.

John H

2 years ago

Had AC condenser unit and air handler replaced. Was very impressed with complete experience. The estimator Tim was respectful, friendly, and professional, even though I didn't give him the initial impression I was in the position to actally do a replacement immediately, he did not treat me any less different or pressure me which made my decision easy. Scheduling and final installation was on time and completed as promised with the utmost quality and thoroughness. Will recommend to others and consider them first for other future projects or repairs.

Pamela Hughes

6 months ago

Darren did a thorough check of our HVAC for maintenance and was very polite. He explained what he was doing and was mindful of keeping our home clean. Thank you for great service!

I Tominack

4 months ago

Folks, if your home is over 50 years old and your water bill is 5x normal AND the city drops a love note on your porch saying, Hey! YOU HAVE A LEAK, but you know you're not using THAT much water, STOP READING NOW, and call these folks ASAP ! I'm embarrassed to admit I was totally unaware I had a massive leak in the crawlspace. These folks were out within an hour of the call, an took care of business FAST. Already plan to have em back out to install an in-house water main shut off and replace all the leaky fixtures too. American Mechanical ROCKS!

Celine Daulton

3 weeks ago

My Rennai tankless water heater has been giving me problems since it was installed. However, I have always received a speedy response whenever an error code has persisted. Many service visits have been made. Ed. S. has been especially helpful

Reid Flade

2 months ago

Had whole house generator installed by another contractor several months ago. Unit never really ran correctly and was unreliable. Contacted American Mechanical and within two days they were able to come out. Avi and Preston showed up and within 10 minutes, had diagnosed the problem and proposed the solution. Repairs were made quickly and professionally. They have earned my future business.

Amanda Imboden

a year ago

Had issues with one of our AC units and contacted this company. They were professional and timely in contacting us and willing to work with our schedule (even though we had to pay an additional $150 to have it done after our work day). The first appointment after work hours the tech didn’t call until 7 o’clock and said he would be an hour out. He then marked in their system that he had shown up and i kept getting alerts to rate his service and finally got a hold of someone to reschedule and inform them nothing had been resolved. Then a new tech came the next week, recommended a bunch of maintenance, monthly plans to help us “save”, and temporarily fixed our current issue until we scheduled maintenance. Not aware of the fact that ANY maintenance/part installation can only be conducted in the morning. It’s been a hassle and a half to schedule things to resolve issues. I took a day off from work for them to call me two days prior saying the tech was out sick all week and we had to schedule for the following week. I stayed home yet another day for the maintenance and they failed to install both thermostats (me not realizing until I went to program the second one after he left without showing me how to use them nor programming them for me). Apparently the scheduler didn’t put an “s” at the end of “thermostat” so, without reviewing the order he had only installed one. Scheduling contacted me after i informed them of the error and we planned to install the new thermostat now and conduct maintenance later on when i could take another day off. Now, three weeks later, he comes to install for an error he did, in the morning, on a day I don’t have off and my friend/babysitter is at home during install (over age 18 and I checked with the scheduler that it was okay before appointment day). The tech was short on the phone, did not communicate anything with me throughout nor after the appointment (though I had expressed my phone was on me for any communications), and my friend said he sat in his car for a while before coming in and then didn’t even tell her he was leaving when he left. For all I know he only installed the thermostat BUT charged me for the maintenance that we discussed delaying to a further date. No invoice, no emails, no texts, no calls about anything done today besides seeing the thermostat on my wall when I got home. I will be cancelling the so called service subscription for “savings” and finding a new company as this has been an absolute nightmare.

Elizabeth Nosal

5 months ago

Awesome sales rep that came out inspected my systems and spent a lot of time going over all details of replacement options. Followed by Excellent technicians that removed my two old heating/air conditioning systems and installed new ones! Highly recommend!

Nancy Dunn

2 months ago

Lemar was the best tech who has come to provide maintenance on my AC unit/HVAC system. He was very professional and friendly. Offered to replace my filters when the last person said it wasn’t part of their job. In addition he offered to dispose of the old filters and help me move back a piece of furniture. I felt comfortable asking him questions, in fact he said that was his job to answer any of my questions. I would highly recommend him for maintenance on HVAC systems.

Chris Bar

a year ago

Extremely professional. Ryan, Darren, and their team were on time each day and were very courteous, clean, and helpful throughout the entire process.We had a unique situation with our system and they answered all my questions and took the time to explain what they were doing in every step of the installation. They asked me at the end of each day to look over what they had done and let them know if I had any concerns; when I did have concerns they addressed them immediately.I appreciate their knowledge and attention to detail. American Mechanical Inc. should be proud of this team, their abilities, and the way they represent their company.I would recommend this company and especially this installation crew. Very well done and very much appreciated.

J C

a year ago

I would avoid this company, they do not stand behind their work. The service you get prior to the work is great, but afterwards it's very poor. They do not quality check their work at completion and we are now without heat on our first floor. Our third floor ended up with water damage from the HVAC unit they installed, it took repeated phone calls day after day to get a response from the company. They left holes in the wall and humidity accumulated compensating on the unit in August, causing mold. I called many days in a row and never got a call back. I finally got them to remove the unit so I could fix the damage myself. Our home has two HVAC units and we had both replaced by American Mechanical in May 2021, and from the beginning there were problems. In early June I decided to try the heat on the first floor - they replaced the air handler and it uses a boiler (they did not replace, and it's 30+ years old but ran fine) and the boiler didn't turn on nor did the fans. I called American Mechanical and a few days later they came out and fixed the wiring from the thermostat / air handler. I could now hear the fans for the boiler running, but I did not check to verify it actually had flame. Right off the bat this had been wired wrong, and they did not test their work. The employees seem nice enough but they rush and don't perform quality work. This November I turned the heat on and heard the boiler, but found the boiler was not generating heat. American Mechanical came out and said the board, and gas valve had failed and would be in excess of $1300 if they could get the parts. American Mechanical's solution is to suggest a $10,000+ boiler and water heater replacement. These parts are readily available off the shelf. Another HVAC company came and found that the transformer at the boiler was bad - upon replacement it immediately burned up. Something American Mechanical wired in the thermostat wiring is causing a short/backfeeding the transformer and causing it to fail. The other company will send out a more experienced tech to diagnose it further. It's November and our first floor heat doesn't work, thanks to American Mechanical. I expected better.

Averial Stark

a year ago

Awesome service! Austin arrived and found the problem quickly and in a short time we could already feel the difference. He repaired the problem and he gave me his recommendations for keeping things operating for the future. American mechanical and Austin B. Are 5 stars all the way!!! If you need a good company to help they can fix it.Trey Stark

Kelly Vinson

a year ago

Having Scott out to give me an estimate was a complete waste of time. I was looking for an estimate on replacing old ducts with new metal duct work. He kept talking about installing Flex duct, which I was not interested in, and then finally gave me an inflated ridiculous price estimate for the work. I sent him packing. I since received multiple estimates for the same work, at 10K less than,his quote! A shame, as I have used American Mechanical for years at other properties and found them to be good quality work at fair prices.

N. Carrington

2 weeks ago

We had great service from Mr. Duane last week. We look forward to him completing the electrical job he started. Today he came back with another co-worker, I believe his name is Dan. They work very well together.We always appreciate the service mechanics American Mechanical sends our way. Lyndsey is always pleasant to speak with to set up appointments or give me insights of what is going to happen along with text messages to keep me informed.Mr. Duane is a pleasant individual to talk with, he's very knowledgeable about the electrical work that's needed for our older home. He always gives a courtesy call to let us know when he's route. He gave us wisdom of what to do and not to do going forward with our electrical needs.I would advise anyone who has an electrical issue to not hesitate first to reach out to a company that's trustworthy and not trying to price gouge you on everything. American Mechanical is worthy of your business. I highly recommend Mr. Duane, he's the electrical guy to help get the job done! Kudos to your company! 😊

Deborah Savoy

3 weeks ago

I am very pleased with the products and services I get from American Mechanical. The technicians are friendly, very knowledgeable, and take the time to explain things (so a non-technician can understand).

Maddy Robe

a month ago

This company is organized and reliable, according to my experience. The receptionist called me to let me know the tech was on his way. Then the plumber called me to let me know also. The plumber Phil was polite, friendly,
knowledgeable and professional.

Tina Crawford

6 months ago

Brandon did an excellent job fixing our heating system. It went out last night, my husband called today and the work is already finished. It only took a couple of hours and he had the part on his truck. Very courteous gentleman that cared about fixing it and cleaning up after he was finished. Highly recommend this company and Brandon too.Thank you

Hale Family

4 months ago

Brandon was absolutely amazing! He was knowledgeable, helpful and pleasure to work with. I would definitely recommend him to my friends and family.

Wendy Deckner

2 months ago

As always, American Mechanical took care of our routine maintenance professionally and Preston was thorough and explained everything going on - very glad we have him doing our routine maintenance on our generator, we are confident it will be at the ready when needed.

Jennifer Rodey

3 weeks ago

Avi did an annual checkup on the generator. Very informative and detailed. Representated his company well.

Paul Stoecker

4 months ago

Jason did the electrical work for an exterior plug and switch for our generator. He explained exactly what he was going to do. Afterwards he allowed me to video his instructions on how to properly connect the generator to our home’s power grid. He also recommended that we install a whole house surge protector which he then did for us. Jason was courteous, on time, efficient, and very professional. We give him our highest recommendation.

Sandi Snider

a year ago

American Mechanical is our go-to company for electrical and plumbing services. Jason Gay was our service representative this past week. He was outstanding. Professional, polite, informative. He worked diligently through a difficult project. My husband and I were very impressed. We have scheduled for him to come back again.Many Thanks.

Harry Harue Pritchard

10 months ago

Stephen & his coworker replaced my 30 yr old electrical service with new CB & power meter boxes. They worked over 8 hr including several hr in the rain to complete the job. Both men were professional & extremely courteous to me & my wife. I have used American Mechanical for many years because their technicians always do great work.

Pistol Peek

2 years ago

Hot water tank went bad and was leaking water everywhere. First couple places I called said they couldn't install a new one until a week out. American Mechanical sent a tech out same day and he installed one in an hour. Life savor for our family. Thanks for the fast response and fast install. I would highly recommend anyone needing service from this company.

Sharon Peine

a year ago

Paul was very polite and courteous. He assessed what we needed done and then did it. He gave me a quote prior to doing any of the work. I appreciate he was on time.

Spencer southerland

7 months ago

So grateful for our experience with Phil today! We went a few days without hot water and were pretty stressed going into the appointment. Phil was reassuring and professional and kind and ended up installing a new water heater the same day. We’re very happy with our experience with American Mechanical and their techs!

Cortney Skinner

a month ago

Lindsey was awesome at getting to me and making sure I was all set. Brandon was on time, professional and very helpful with the concerns I was having.

helen jones

11 months ago

Very professional very polite Mr Hudson was and the rest of the guys who did the job. Mr Hudson explain the products very well . what would work best for My house and also he broke it down of the services that the company will be doing at my house the next day and they did a excellent job ⭐⭐⭐⭐⭐Thank you American Mechanical Inc

Lawrence Sayre

a month ago

Dan was prompt, courteous, and professional. Great job! I am continually impressed with the service that American Mechanical provides.

Joseph Durfee

a year ago

Jon was professional and arrived on time, he went straight to diagnosing the issue with my system and explained what he found and provided a video to show exactly what he found. Once he found an issue he continued to look at the rest of the system to ensure that there were no other issues or repairs needed and explained the cost to repair and clean the system. Overall it was reassuring to know that American Mechanical has such high quality professionals working for them.

Kaysia Mills

4 months ago

Mr. Raymond Hedin was the best technician I’ve ever had! He explained to me what was wrong, the ends and outs of what could be wrong, and the fixes to each problem. He made sure to make it known that if the problem is not fixed and future issues arise, then it would be the other option. He gave me all the information I would need to know even for the future. He worked fast and was so polite. HE EVEN WORE SHOE COVERS WITHOUT BEING ASKED lol that’s a big deal for me and having a toddler and a baby! He made sure everything was running well before leaving, took all the pictures he needed, and made sure everything was completely good to go before exiting my home! If they are all like this…this business is top flight, top tier, top of the line! Absolutely Thanking God for Mr. Raymond! Thank you American Mechanical!

Denise Query

11 months ago

Brian knows his product...& He knows people too! Very personable & informative!
Trustworthy describes him!
Y'all are fortunate to have him on staff!

Elizabett Mercado

4 months ago

My technician Drew talked me through the process, let me know exactly what happened and gave me great advice to keep my ac uni healthy and running smoothly.
Great service and great experience 👍🏽

Linda Lea Mead

2 months ago

American Mechanical rep very knowledgeable. Let me know Freon used in old AC units will soon be hard to come by; new units will be using new Freon. Also said to have City Inspection. Important. If unit caused any damages in the future, insurance would not cover it without that inspection.Didn't like the financing company, but who does. Interest too high for me. Payments didn't make a dent in my bill whole first year. Chose to pay off in full. Hard hit for the savings.American Mechanical does a good, thorough job. Good service plans.

Tracey Rentas

10 months ago

Technician was very courteous, called when he was on his way. Had to wait for me to arrive at home. I was out doing some thing and very patient waiting till I arrived home. Very nice very pleasant very professional. He gave me a rundown of what he was there for what he needed to do and then he got right to it. he was very knowledgeable about my system. Tell me what I need to do to keep it up. I want to think about replacing it because it is a very old system. I want to thank him for his patients and service.

christina condon

4 years ago

Tom was on time, thorough, professional. Electrician explained the problem and took photographs. Kelly with dispatch was friendly and efficient and one of the best customer service reps I have spoken with. Drake Fitzpatrick completed the work. He was polite and thorough. He explained what he was doing, answered questions, showed before & after pictures of the work, and had an upbeat attitude. Thanks to American Mechanical. I am a satisfied customer.

Karen Smart

5 months ago

Ryan was great! Very professional and also told me things I needed to know about my generator! He went above and beyond.

Andrea Peters

2 months ago

Duane and Jason M. Are assets to American Mechanical- they arrived promptly, explained the job, got to work right away and took the time to clean up afterwards- I had a chance to check the outlet they installed before they left and am super pleased- a very professional job done by knowledgeable techs!

C Turner

a year ago

Jason provided an assessment and an estimate for installation of a backup generator. He was knowledgeable and provided clear, concise, and complete information. His estimate was detailed and he carefully explained all aspects of it. He was very straightforward on pricing.

Ana Padgett

4 years ago

Very easy scheduling, and Sean was here right when he was supposed to be. We received a text from the company just as he arrived with his picture and bio, so we knew who to expect (greatly appreciated for a family home with small kids). Super nice guy who was very professional throughout, and was able to both diagnose our problem, then explain the needed repairs and associated fees in a clear way. The work isn’t done yet, but we felt confident enough to move forward with scheduling etc.

Patricia Taliaferro

5 months ago

Jake was very nice. He made sure everything was in working order before he left. Asked did we have any questions.

Anne Agustin

5 months ago

Jake G. did a great job helping us with the issue of something with our switch panel and fried outlets. He even assured that those outlets shouldn't experience burn out from here on out and offered to do the rest of the outlets in the house, which I kindly declined at the time. May be something for the future. Thanks again to Jake G. and American Mechanical overall.

Legacy A

4 years ago

This company keeps impressing me with every new technician I meet... And that's rarely the case. I'll try to keep this short, but I have too much good to say!To start... Jason was upfront and thorough about the process of purchasing/installing a generator, and he made it easy to give American Mechanical a try. And.. Their prices were great!I had no less than 6 people throughout the install day that helped with the generator and electrical work, and they managed to do it all in a day. Even stayed until almost 10pm! I know I had Tim, Jon, Dan, and Matt... there were definitely more, but I didn't get their cards. They all were very professional and respectful, and were willing to talk me through the process and explain what they were doing.... I asked alot of questions. (Yes.. I'm THAT person).Chris helped me with an AC issue, and he efficiently fixed the problem. And I wasn't charged for his work. That's... Incredible! The company really goes above and beyond for their customers, and it was evident in every interaction.Jon was back out for the final inspection and generator start up, and was, yet again, informative and helpful. He even looked into another issue for me, and addressed (and fixed) it quickly.I don't post reviews usually (or ever), but I was so impressed with my experience.. I needed to share it. American Mechanical stands behind their work, and have a very knowledgeable staff. I highly recommend their services, and will definitely be calling them again. Thank you guys!

Lucy Huckle

a week ago

Good information provided. A lot of additional benefits to using this company. Peace of mind regarding installation and follow up maintenance.

Ryan White

11 months ago

The technician was polite and knowledgeable. However, he never went over any of the documents I signed when I committed to having the work done. When I second guessed having them do the work, I requested a refund and was told they have a free refund policy if cancellation request is made within 3 days but 25% if after. No one communicated that to me when I signed the contract and I happened to have called to request cancellation on day 5. After requesting that the free cancellation be extended to include my situation (which was only a few days past day 3 but not weeks later), I was denied.While I understand it’s my responsibility to read the fine print of the contracts I sign, it’s also poor business etiquette to not inform customers what they are signing and also poor etiquette to be so rigid on business policies. Had I made my request weeks past day 3 I would understand being rigid but only a day or 2 late and not being willing to work with my situation is frustrating as a customer. I would have appreciated a discussion and potential compromise rather than strict rigid policy enforcement that shows no care for the customer.I will not recommend this company to anyone as a result.

Donalda Wengel

4 months ago

Came out for a quote and was extremely knowledgeable and helped explain things. Wasn’t pushy and was very patient with my explanation of needs. Highly recommend.

Hannah Grogan

2 weeks ago

We were stuck in a bind and on a time crunch. We needed a few outlets checked out. Jason was able to come after hours and helped us out. He was very helpful and responsive. We will be calling him for future visits.

*TOPDAWG* Gaming

a month ago

Needed an electrician badly and American mechanical saved the day appreciate all Duane’s work he is awesome

Dylan Normile

2 weeks ago

I was having issues with my HVAC system due to a lack of maintenance on my part. When I called, Debra was very friendly and accommodating with my busy schedule. We found a day that worked and Dennis R. waited for me to get home since I have a long commute. He was very friendly and explained everything as he worked. He also gave me solid advice on how to prevent issues from recurring and how to get a long life from my system. I’ve had only good experiences from American Mechanical.

Kenneth Taylor

4 months ago

Ryan Holowiak: Conducted the Annual Maintenance repair and inspection on my generator. He investigated system over cranking problem in a professional timely manner. He is a very hard worker, customer driven and cares about the customers and his company organization. American Mechanial is blessed to have an excellent employee on their staff!!

tanya satchell

2 years ago

I was extremely pleased with the service by Eric Vetra I received March 5, 2021.. He was very professional and very personable. He went over all the services I wanted as well as the cost before starting the job. He was very informative and answered all my questions and concerns. He is truly an asset to your company, you should be proud to have him represent you. If I should need future services by American Mechanical I will definitely be requesting Eric as my technician. Sincerely, A very satisfied customer. Tanya

Tracey Scott

3 weeks ago

The young man in question was very nice, and explained everything to me. I was not happy with the price quoted for the job.

Notorious N.I.A

2 years ago

Great job the team was very professional. Initially there was some concerns with the access space to get the unit in my back yard. The team was so committed to the job they went above and beyond to locate additional staff to ensure equipment was delivered and installed properly. The team two initial team members worked well together. They kept us informed throughout the job to ensure were kept appraised of work in detail. Thank you looking to future working relations. Thanks guys.

Leigha Milligan

2 years ago

We had an issue with outlets in our house having stopped working, and the technician who came out (Jason) was supremely helpful and explained things to me as he was doing everything. He made sure to okay everything with me, and detail the procedure and costs before going ahead with any work, and was incredibly friendly and nice to work with. Would HIGHLY recommend.Have also worked with Duane twice, and both times he was very friendly and addressed our issues in a timely and cost efficient manner.

Linda Harrison

a month ago

American Mechanical is an ethical and professional company that I will recommend and use in the future!!

Melanie Paraska

a year ago

Lee Myers was very professional and knowledgeable when he came out to my home to service my HVAC system. He did a very thorough and complete evaluation and explained all aspects and results of his findings. He was extremely helpful and patient and answered all my questions. I would highly recommend him for any service needs!

Sue Waite

3 months ago

Dan was very efficient and polite. The job was completed in a timely matter and with expertise. Thanks Dan!

E Gaines

11 months ago

Service tech was excellent and willing to answer my questions and took the time to explain everything in a way I understood. If I didn’t understand, his communication skills were amazing and he was able to describe things differently but get the same result of me understanding which is an invaluable skill and made me more confident and comfortable with him and the company. 10/10, five stars, best in class customer service!

Matt Hensley

a year ago

We called for an emergency repair on our HVAC and a tech came out on an emergency call. That's where it all went to hell in a hand basket. He said that we needed a new compacitor, charged almost $500 for a $16 part, but that did not fix the problem. He didn't remove the charge from the bill. Called a bunch of times to get a refund, but nobody returns calls. Finally got ahold of someone and they said they would refund the money by Wednesday the following week, but here it is Friday and still no refund and no calls from this poor excuse of a company. They are willing to upsell you, take your money, but not refund it. Never again, I don't care how much extra I have to pay.

Amanda King

4 months ago

Drew seemed nice on the phone, my husband was home for the visit, I wasn’t. My only comment is that they charged us $500 for a part that can be purchased from $11-40. I called to make sure I was charged correctly and I was told “yes that’s what we charge for that part” so….I’ll never ever hire them again- but they did fix our problem.

Steven Price

a month ago

George was right on time to fix our AC on a 100° day. I would highly recommend their service contracts.

Michele C.

3 months ago

Propane gas fireplace leak detection. All staff members were great, including Tonya who took my initial call, the dispatcher and technician, Nick. Nick was on time, friendly, professional and knowledgeable.

Matthew Cadieux

2 years ago

Mr. Peters came out to fix a leak by my hot water heater and he did an excellent job. I had a few other plumbing issues as well and he was very knowledgeable and able to easily and quickly diagnose everything that I asked him about. Very friendly service and the price was better than I expected.

calvin roldan

7 months ago

I appreciate Phil replacing 13 shout-off valves throughout the house. His experience is precious to the customers. Phil, your attention to detail and craftsmanship is superb. We know why you came highly recommended. You have gone above and beyond to help my family and me with our Plumbing issue. You always treated us like family. Thanks again.

Mitchel McDonald

a month ago

As always American Mechanical camethrough. The heat index was 104 degrees, and the A/C stopped working.The next afternoon, a great Teck stopped by, quickly diagnosed, and replaced the broken component. He was polite, well trained, professional in appearance and manner. Our experience with AM has been outstanding for over 15 years. We find AM the best. They hire the best, treat their employees well, provide great benefits, and foster a feeling of familyamong their employees. They work hard and are respectful of the client, and staff. A winning combination for the company, clients, and staff.

Kelly Weaver

a year ago

Jason from American Mechanical came out today to check out an electrical issue. We unfortunately have a large repair that has to be done but I believe he did everything he could to keep the costs down. He was friendly, respectful, and seemed very genuine.

A

3 months ago

Thought I was going to have to recharge the Freon because the last place that has done it said I had a leak. However no leak was detected and the Freon was fine. Just had dirty filters that needed to be changed

Debbie Delosreyes

6 months ago

Jason was so helpful and helped talk us through some electrical solutions for our FIL suite. Thank you Jason for excellent service.

Christy Benoit

a year ago

Asked for routine inspection of AC. Service Tech was polite and knowledgeable. There was a mix up on the appointment time from the office which was resolved in a timely manner😊 and tech arrived within the window requested.There was some confusion on service needed. I was told the system was not functioning other then my fan. The tech took me to my unit and showed me what he meant. After disconnecting and reconnecting it worked just fine. We have not had any issues in the past and the system is only 5 years old. I asked for a repair quote in the event I have a problem in the future which was supplied.

Janet Williams

11 months ago

Ed was very nice called me 20 before and said he was on his way. He looked at the problem trying to save me money but I told him to go ahead with the replacement and he cleaned up after. Thank you I now have great water pressure at my kitchen sink

Carol Wilkerson

9 months ago

Great communication! They called in the morning before my afternoon appt, then 20 minutes before they arrived. Nick diagnosed the issue quickly and had it repaired in 30 minutes. Thank you Nick. 😊

Linda Avery

3 weeks ago

had a braker the kept going off. Electrical.Duane was able to locate & fix the outlet that kept tripping the braker.July 31st. Had my generator yearly pm. Ryan was on time, did the work, explained what he had done and was, as always, pleasant as well as knowledgeable of what needed to be done.I use this company for many things that need to be done.

Dennis Boudreaux

4 months ago

5 Star service. Techs service was completely professional to include replacement of our battery, chancing oil & filter and total testing of unit.

jessica price

a year ago

Deavin and Shawn helped install my new bathtub and fixed a few leaks that the previous owner did poorly. They were very respectful to my home and very pleasant to be around during this process. I would definitely recommend them to anyone who is thinking about renovating their bathroom. Their quality of work is top notch that I wouldn’t want anyone else ! Awesome job guys, thank you so much!!

Gelu Comaniciu

6 months ago

2/16/2023 As always 5 STARS for Avi.Update 2/16/2022Just as before, Avi was professional, courteous and took his time to perform a thorough maintenance of the generator..Avi is professional, knowledgeable and most of all customer service oriented. He was very courteous, on time and explained in detail what maintenance he was going to perform. 100% recommended.

Donald Brown

7 months ago

Lemar was considerate, on time, professional and informed me of some things to keep in mind going forward regarding possible maintenance in the future. Did a great job explaining and answered my questions thoughtfully. I have not had a problem with any of the service technicians from American Mechanical.

Michael Kampfe

9 months ago

Purchased a whole home generator system through American Mechanical. Brian and John were extremely knowledgeable and professional and we would definitely recommend them and American Mechanical to anyone else looking for a similar service.

Amy Burkett

11 months ago

We have been more than pleased with American Mechanical from the office calls and setting up appt etc. Matt came out timely and was very knowledgeable and explained everything clearly. Will continue to do business with them and would recommend them to any and all!

Michael Thomas

3 months ago

I originally wrote a nice review about these guys when Lucius came to troubleshoot my unit. Lucius was extremely nice and professional but I received my quote to fix the TXV today for $2,400. Absolutely ridiculous! My family has been in the HVAC business for decades and if I wasn’t on the other side of the country I would have family fix it for me. If you are reading this save your money because I promise you 2400 dollars for a TXV replacement is a rip off. Go somewhere else.

Nancy Rodriguez

a year ago

Was very professional and arrived in a timely manner. Extremely helpful and knowledgeable. Our experience was better than we expected it to be. Our issue was fixed same day. 10/10 would recommend!

Steve Rosenberg

a month ago

AC system went down. Called American Mechanical, Drew came and checked system. Noticed drain line was clogged. Semi annual service less than 4 weeks ago, serviceman never checked drain lines. Simple fix that should have never happened. Proper training would have helped.

OPie

3 months ago

Add a category for customer dumbness. My ring camera stopped working. Couldn’t figure out why. It was because of a light switch that was turned off. That I had forgotten about.

Elizabeth Labaire

10 months ago

I felt likethe technician easily recognized that my main concern was safety in an older home. He educated me on types of options and how older houses were wired differently than those that are newer. I felt he neither tried to oversell/undersell, but simply understand my concerns, my financial capabilities, and my needs. I would recommend without hesitation.

Nicholas McConaugha

a year ago

I'd called 6 other places and only got a sorry we're too busy response. These guys said they could be there next day. They got my AC back up and running. They were very clear on all the options and costs at each step, and did not pressure me toward the priciest option like some companies might.Edit: They came out for an estimate of a replacement system. They were very clear and detailed on what needed to be done and were very clear and detailed on the costs for the various options.

Darcenia Kanyuck

a year ago

The technician came to my house and I walked him to the back to see the outside unit. The first question that he asked, How will you paying for the unit. After he proceeded to the attic when he came down, he did not bothered sitting down and explaining any of his recommendations/options He was more worried about asking me what I wanted it. So when I told him what I wanted, he took his calculator and said it will caused you 21,000. Wow 21,000 🤔🤔 and didn’t bothered talking to me about any options. I asked for his business card! He said “I don’t have one on me.” He was the Worst advisor EVER. Believe me I have seen plenty. He needs to learn to Interact with customer better if he is doing this job for a living. 👎. Definitely, didn’t get my business.

Tina Carroll

3 months ago

Ray did a terrific job for us in an emergency situation. Appreciated his efforts and professionalism.

Steve Petersen

2 years ago

After four cancellations and rescheduled appointments from my warranty provided repair service, I reached out to American Mech and received next day service. The technicians were informative and professional. Parts are pricey but they provided quality services.

paula quidgeon

2 years ago

I contacted this company because of their reviews. They did not disappoint. My natural gas tankless hot water system was going cold 10 minutes into my shower. Ed came, asked if I had ever done business with them and took a few minutes to tell me about the company and then told me about himself, his experience and he is a Master Plumber, which I appreciated. Then we discussed what was going on with my system. He knew exactly what the issue was. Turns out it wasn’t the system at all. It was the O ring in the shower head restricting the flow (and other technical terms). He fixed it, checked the system and no more issues. He could have done anything and charged a fortune and I would never know the difference. But he was an honest person. Impressed is an understatement. They have earned all of my future business and recommendations. Thank you Ed!

Linda Beagle

8 months ago

Just as pleasant and understanding as to my disposition that particular day. The young man was perfect. Knew his job well and explained everything thoughtfully well

Josh Hall

a year ago

Dwayne and Dan are top notch. Very professional, friendly, hard working and dependable. Always up front and honest with quotes and what needs to be done. Highly recommend.

Arlene Day

10 months ago

Staff at the office was extra nice and I don't think I am spelling her name correctly but Chrissy went out of her way to work with Virginia Gas company to finish up the generator project. She was great. All of the people that I have had contact with from you company have been very professional and polite.

Lynne Miceli

a year ago

I was able to get an appointment the same day I called. We had a leak from the base of the toilet and Paul came out, identified the problem, fixed the leak quickly and also put a new handle on the toilet. He was prompt, courteous, professional & very nice,

Stephanie Robinson

6 days ago

We received a brand new HVAC unit from this company were actually two one for the upstairs and one for the downstairs. Today they sent a rep out to make sure that everything was going well with the system, and he was very professional throughout the entire process of today checking everything from the outside to the attic to make sure that everything was working fine. He arrived on time did a thorough check. It was very very nice to have the process. I couldn’t ask for a better company there a lot of companies out there just want to get systems sold, but this company really listens to the client and gets a system that suitable for them

Ian Ershen

5 months ago

Lemar did a great job. The company as a whole was very responsive and professional.

Otis Lockett

a week ago

Ed was excellent... he was on time friendly, professional and experienced. You are lucky to have him on your team!!

Timothy Donahue

a year ago

Outstanding job. Showed up when they said they would and worked until the job was done. Clean-up was completed each day, and we were kept aware of progress and status. Very professional! American Mechanical may be justly proud of Darren, and his team! Because of them American Mechanical is my HVAC/plumbing/electrical company of choice.

Zaneta Hobbs

5 months ago

Mr Whitman was very professional, knowledgeable, and came in a very timely fashion. I was very impressed with how fast they responded to my call. They came in less then 24 hours. I will definitely use them again if I have another ac/ heating issue. Thanks a million American Mechanical!!!

Larry Brady

2 years ago

Jon, the Technician was superb. Very knowledgeable and determined the problem with my backup generator within minutes of arrival. Let me know what I needed to get it up and running and ordered the parts before he left.

Arthur Superman Barnes

6 months ago

Dan S. was awesome. He came to service my generator and to fix a light fixture switch setup. Definitely impressed with his work, expertise, professionalism and how he explained everything simplistically.

Kevin Flahaut

a year ago

I had a great experience with American Mechanical starting at the very first phone call. Everyone was kind and helpful getting the appointments scheduled and keeping me updated on the status. Jason, the technician, was honestly very friendly and helpful. He explained the problem clearly, presented well thought out solutions and was honestly just very pleasant to work with. I can't recommend this company highly enough based on this service visit. I'm definitely going to call them again when I need service.

Alan Bell

a year ago

Update 5/4/2022: Though there were some problems initially, the company has done everything anyone could reasonably expect to make the system work. We continue to rely on them for our HVAC, plumbing and electrical work.American Mechanical has installed and maintained several systems in our house and we've always been happy with their work. However, following a recent $25K HVAC/Duct replacement, when a cheerful person called to ask if I was completely satisfied, I said no, the system isn't working correctly and explained why. She promised to get back to me, but since then all I've gotten is a flurry of texts and e-mails (8 by my count) asking me to review the service. Well, here it is: Projected to take 4 days, the install took 8 days as there were not enough installers assigned, and those that were had to leave early on several days, leaving us with no heat over a long, cold weekend. Once finished, the system only works correctly when it's turned off as temperature across rooms varies dramatically when it's on - as I write this it's 46 degrees outside, and with the thermostat at 70, rooms range in temperature from 68 to 74 degrees with a windstorm coming out of some ducts, but no air at all seeming to come out of others. I tried to adjust ducts manually in individual rooms, but about half of them were installed without the adjustment knobs. So, as I sit in my office with the heat on and a window open, after a week of no response to my complaints it's looking like we may have to hire a professional AC company to come in and fix the mess American Mechanical made in our attic.

Melissa Matthews

2 years ago

We had issues with our bathroom outlets. None of them worked. They were obviously connected but we were not able to figure out the problem. American Mechanical came out the same week that we called were able to fix the problem for us in a few hours and the price was great. Our technician Rodney was great, friendly and knowledgeable. Highly recommend!

Missy George

a year ago

A representative for American mechanical came out named Brian To give me an estimate on a generator and he was absolutely fabulous! Very knowledgeable and made sure I understood everything and had no questions before he left.

Kimberly Voight

a year ago

Matthew Leonard performed the semi-annual check on our HVAC system and fixed a loose ceiling vent. I was very pleased with his professionalism and knowledge of the system. Upon explaining an all house purifier and providing me with brochures on this, I authorized the installation of this unit and look forward to seeing some changes in the allergens in our house. Matthew did a great job, I am very pleased with the results. Also, American Mechanical is a great company I have been with 3-4 years, all services have been great, including their office personnel.

Kristin Warren

a year ago

The technician we had was very knowledgeable and thorough. You can tell that he is passionate about his work, and his work ethic is outstanding. He took the time to answer all of my many questions and explained everything very well.Other technicians from American Mechanical that we’ve had come out have also been awesome. I highly recommend the company.

Pete Maurer

3 months ago

Response was great Technician was great but I felt prices were outrageous. $410 to troubleshoot a leak, it took tech 1/2 hr to perform the serviceI won’t be using them again

Edward Roeber

2 months ago

Great service once the service person arrived. however appointment was canceled and rescheduled twice

LaFrancis D. Francis

a year ago

Generator maintenanceHonest maintenance tech that noted my battery was at the end of life. Replacement of battery under last visit of warranty. Education provided on working of generator. Tech did what was right instead of making more money for the company.Thank you American Mechanical for the service

Derek Joe

2 years ago

Very friendly and professional. Duane Hillegas was assigned to my work order and he did a fantastic job, answered all my questions and was very friendly and straightforward with me. Every time there was a deviation with the installation he came and notified me and asked me what I wanted to do next and how to proceed. I really appreciate the work he did and will be happy to use American Mechanical and Duane again.

Carlette Whitman

5 months ago

Matthew is very professional. He took the tone to diagnose the issue and reassured us that it could be fix in a timely manner. Extremely pleased with this service!

J D

7 months ago

I was lied to not once, not twice, but three times by customer service. I am in the military service living on the opposite side of the country and couldn't be there for the service I had scheduled with American Mechanical during Christmas break. My wife took the day off work Tuesday as we had scheduled American Mechanical to work on our plumbing issue and was told a plumber was coming at 3pm that day. No plumber ever came by. I called customer service and they said they had rescheduled for service Friday morning. Not only did my wife take the day off work to wait for service that never came, but now we had to wait 3 additional days for our issue to be fixed. When I brought this up to them and asked for compensation in the form of discounted service, I was told a manager would be in contact with me to discuss a discount. No one contacted me. So I called Friday morning to speak to a manager about a discount and was given the same answer, someone will contact you about a discount. My wife was contacted about a plumber coming Friday afternoon. I called customer service again before the plumber came and got the same standard answer again, someone would be contacting you. The plumber arrived without anyone contacting me and they left when my wife told them no work was to be done without someone from American Mechanical first contacting me. American Mechanical wasted our time and lied to us over and over leaving a very unhappy dissatisfied customer.

Fawn Bashford

a year ago

Today Ryan H. came to do my yearly maintenance to my Generac Generator. Ryan called when he was on his way and arrived on time for my appointment. He began promptly to service my genrator and as he went along he explained to me what he was going to do. Ryan answered very clearly the questions that I had. I was extremely pleased with the service I received today. He is a wonderful representative for American Mechanical. :>)

Taryn A. Myers

10 months ago

The company was quick to respond to an online request and follow up. They scheduled service for the next day. Rodney was polite, professional, and very understanding about my sick and grumpy toddler. He did everything efficiently and for a very reasonable price, even including a coupon for me.Edit: Darren did our Fall HVAC maintenance and was absolutely delightful. He was so professional and explained everything very well to us.

Kevin Wilson

6 months ago

The technician, Ryan, couldn't have been any more professional, knowledgeable and helpful than he was. I am totally happy and satisfied with the service I received.

Steven Klus

3 months ago

Have used their services for HVAC, furnace, Electrical, and plumbing repairs. Small jobs to large jobs. If I have an issue with anything I call them first. It will gone done correctly, the first time, and for a fair price. Each representative that has come out to my house is knowledgeable and efficient at their job. I highly recommend all of their services.

Don Lynch

10 months ago

As usual, the tech was prompt, thorough, and completely professional. The generator installation has functioned flawlessly over the past 3 years.I am pleased to commend the technician and recommend American Mechanical. We continue to be pleased with our relationship with them.Avi has serviced our unit for several years. Today he diagnosed the problem and repaired it very quickly, while adding some additional service to the unit, reinforcing the seals on joints. He is a pleasure to work with and represents American Mechanical superbly.

austin barden

2 months ago

Great service, this is my second time using American Mechanical and i have not a single bad thing to say

Pamela McNeill

a year ago

Lucius Woods get an above average service rating, the highest available. He took time to explain everything and answered all questions to where I understood what was going on. Highly recommended 💞🤗🙏🙏🙏

Jena Jung

3 weeks ago

Phil was great! He was so courteous and helpful. He capped our washing machine lines.

RAYMOND DAIL

10 months ago

Ed Stonich came out to do my plumbing inspection and he was very thorough. When Ed finished he explained some minor issues and provided estimates for the repair. He mentioned that it was something that needed to be done but not right now, I would recommend American Mechanical to everyone. They are a great company and very honest.Raymond DChesapeake Virginia

Que McG

5 months ago

Raymond H. was knowledgeable and made sure to show me the full steps he took to identify the issue ! Thankful for the service today . Will definitely recommend this company to anyone looking .

jayson suarez

a month ago

Paid 950$ for a thermostat and fuse. Quote cleaning for -$3500 which is too expensive - suggested to purchased a new unit and I managed to call someone for not too expensive service and my AC is now running. Didn’t hire him again for the job instead somebody else.

Tania Kowalski

2 years ago

Ed at American Mechanical fixed a plumbing issue which was plaguing us for over a year! He was the best repair guy we've ever had! He was thorough, he was professional, he was on time! He shared his knowledge with our family about what exactly the issue was and stayed to Make Sure it was fixed, he was everything and more that anyone could want from a repair service. And the women in the office of American Mechanical were so very receptive and helpful! They were kind and seemed genuinely happy to answer the phone, listen to me and Wanted to help. American Mechanical is my best find this year! And as an Operations Manager in my work life, I will be calling them for their expertise not only at home but at work as well.

Starlight Wilson

2 months ago

They are amazing and friendly! They are determined to help fix any issue. You're definitely in good hands with them.

Jonathan Wilson

5 months ago

Super impressed. They did an excellent job with my generator.

Ken Bradley

4 months ago

Working with the Va. Beach team of American Mechanical has been smooth and professional from the beginning. From the initial consult with Scott Hudson, follow-up and questions with James Olds, scheduling with Hannah Hodge, and then the install Team lead by Jacob Arnold. Jacob and team were sharp, hard-working, and efficient. The icing on the cake were their personalities. It's a rarity to find teammates with capabilities AND great personalities. All assets to the AM!

Sherry Fountain

a month ago

Outstanding! Ray came to take care of a leak in one the bathrooms. We discussed options regarding the issues with my old toilets in the other bathrooms and I felt comfortable with the solution. Ray has worked on previous plumbing issues I’ve had and he is always helpful, knowledgeable, super nice, and does great work!!

Janet Smith

a year ago

From start to finish American Mechanical was professional. Our sales person Scott was very thorough and explained in detail the type of HVAC system we needed and how the replacement process would work. The crews arrived on time and were very professional and made sure to protect our flooring and home during the replacement process. The crew also kept us up to date of the progress they were making and about their return the next day. The whole process was seamless and we are very pleased with our new heating/air and water heater. They left our home clean and the work was done as promised. Definitely recommend American Mechanical to our friends.

Steve Long

a year ago

Ed Stonich completed work for me today. He was very courteous and professional in his demeanor. Very knowledgeable and thorough in his explanations on what the problem was and what he was going to do to correct it. I requested that he perform that addition work that I have scheduled for 3/23/18. I would highly recommend Ed to anyone that needs service. I competent professional is a rarity these days. GREAT JOB ED!!! 5-Star.

George Baker

9 months ago

Very thorough explanation and service of 22kwStans db y Generator by Vincent.yes he did service the 22kw Gen. My Heat and air. Jason installed a whole house surge protector on the transfer panel. All top drawer.

Lee Miller

a year ago

American Mechanical installed home generator, team was professional and courteous. Installation looked great and professional. They were quick and kept me informed throughout the install. Only down side was how long it took American Mechanical to get the generator once I ordered it to install. I ordered generator in June of 2021 with a December 2021 install. With COVID and supply chain shortages I know it’s not American Mechanical’s fault.

Derrick Nguyen

3 weeks ago

Rescheduled 5 times without notifying me. I can’t keep taking off work for you guys not to show up. I make $310 a day, are you going to reimburse me my PTO or pay back $1550?Your time frame is an entire work day 0800-1700 and I have to crate my dog or put them in day care for $27-30 a day for what?

GL Drill

2 years ago

Duane was incredibly astute and knowledgeable, and worked with personal AND home safety in mind, going so far as to take extra time to clean up a few live wires (extremely lethal, look up electricians being cooked alive for 5 hours because they touched a wire and were caught in the electrical current with no help) that the home builder electrician had left stray. I have a 4-year-old and highly appreciated the though. As well, his work was clean and extremely satisfactory. I appreciate even and symmetrical things, and Duane had no problem helping me decide an aesthetically pleasing spot for my exterior electrical outlet. It might not be a big deal for some but it made a huge difference personally. I recommend at least having them give you a quote and meeting a representative, as my rep also answered questions that I didn’t know I had. You’ll be lucky if you get Duane. Thanks again to AM for an incredibly professional experience.

Jason Rodgers

10 months ago

We had John and Noah switch out our electrical panel and install a whole home generator. Very professional, timely and efficient. Their attention to detail was on point.

Karen

7 months ago

Flash fire in an outlet shorted out the fridge. Jason arrived promptly, assessed the situation quickly, explained it thoroughly but clearly, and fixed the issue with alacrity. He was very professional and cheerful and we were thankful for the help!

Leroy Richardson

a year ago

Matthew was ahead of schedule, professional and courteous. He was very knowledgeable of my system. He wore footies and a mask. My number one priority is being respectful of my time and American Mechanical followed up and kept me up to date on Matthew's arrival time. If I have AC issues in the future I will DEFINITELY use American Mechanical the next time.

Andrew U.

a month ago

Charged $440+$85 labor for a $25 capacitor on a unit that is 4 years old that they installed. By the way, it took them 3 days to get to out to the house with no A/C in the middle of summer. They will not be servicing our unit anymore.

John Dickie

a year ago

Paul Y was great. Dealt mostly with my wife. Was very professional and competent.Paul was outstanding. Very efficient. Replaced garbage disposal.Eric was great! Very thorough and helpful. We are looking forward to the repairs being made next week.

Pete Marshall

a year ago

I called American Mechanical last week (Monday) to come look at my Sons A/C, gave a detailed description of what was wrong and that we had no A/C. Was told they would have a service tech out in the next day, they called me in the morning and said he would be out that afternoon, 2 more calls and then at 3:30 was told they wouldn't make it out today. Scheduled for the next day.. basically same runaround, rescheduled for Thursday, get informed Thursday afternoon they were short on techs but they would have someone out Monday for sure (yes a week after 1st call) I called another company but they couldn't come till Tuesday, so again trusted I would get service on Monday. So Monday morning I was informed the tech would be there late morning/early afternoon.. so again around 4pm I get told SORRY we won't have a tech out today. This is such B.S, if you don't want to take a job just say so don't keep people waiting around all freaking day for 4 days just to cancel the appointments you made!! How rude and disrespectful of someone's time to wait around all day and still no A/C, wish I would have just went with another company from the start! I hate writing bad reviews but I share this so anyone looking to get A/C service actually done and not just a bunch of lip service.. just call someone else!! Still frustrated by being jerked around for a week.

Charles Mance

6 months ago

Great team. Sales was not high pressure and we felt an honest concern for our situation. Installers did a great job. This teams knows what they are doing. Highly recommended. We have not used for electrical or plumbing but will consider in the future.

Karen Honiball

4 months ago

Brandon was at my home bright and early, ready to tackle our issues. He was professional, friendly, knowledgeable and thorough. He explained things well, answered our questions and gave us options. We appreciate the service Brandon provided. Thank you so much!

Maro Royer

2 years ago

American Mechanical always does an excellent job at a reasonable price. Rodney came out today to give me an estimate on a very complex project. He took the time to understand my concerns and address them. A very nice and professional young man.

Stephanie Parker

4 months ago

Nice guy, but I’m not sure if it was a misunderstanding or if I was being mislead. I was told there was an issue with my AC that would cost approximately $1300+. I decided to get a second opinion who was able to access and repair something totally different than what I was told for about 15% of that quote.

chad marshall

8 months ago

My experience with American Mechanical was excellent from beginning to end. The office staff was friendly, dispatch service was communicative, and the technician (Lemar) was great. He showed me everything that was good with my system, as well as things that may need to be addressed in the future, but didn’t try to sell me services that weren’t needed like some other companies do. We just moved in to a new place and didn’t know if the system had been maintained properly, and Lemar was excellent at providing a diagnostic report in lehman’s terms. Highly recommend American Mechanical, and I’ll be requesting Lemar as my technician for my annual maintenance going forward.

Leslie Bell-Friedel

6 years ago

After being referred to American Mechanical by another distributor who didn't have time to take care of me, American Mechanical was a great find. They were able to schedule a technician quickly, they called me back every time they said they would, the tech called before arriving, and even came early! Chris was professional, courteous, and thorough in his troubleshooting. The electronic confirmations were convenient and accurate. The issue on our generator was a warranty case and they are working with the manufacturer to get those costs reimbursed. The problem was fixed efficiently. The two different ladies I spoke with on the phone when calling in to the office were knowledgeable and immediately able to answer my questions or get me to someone who could. I appreciated all of these things, and they point to a well managed organization with an engaged and professional team. Well done!

Margaret Fox

7 months ago

Jason did a great job getting us an estimate for upgrading our panel and adding a sub panel to an outdoor shed. He answered all of my question at the visit and even called me in between his other service visits to answer more questions that came up after he left.

Robert Gunderson

4 months ago

He
fixed our electric and updated parts of the electrical system. I recommend any of their electricians to anyone. Professional and courteous. He is part of the reason that we continue to use American Mechanical for their services.

don gilbert

6 months ago

Team worked nonstop all day and put in tankless water heater and installed 2 toilets. Very professional folks. No problems.

Lynn Amaral-Tanner

a month ago

I was very pleased with the responsiveness of American mechanical. Their technician Drew was very professional polite and knowledgeable. I had an AC problem in 94° weather and Drew came out there within 30 minutes and fix the problem for us. I'm a very pleased customer

Iesha Hamric

6 months ago

Brandon was an AMAZING technician. He was super professional, knowledgeable, and personable. Thank you American Mechanical team and especially Brandon!

Ronald Payne

a month ago

As usual with American Mechanical, their representative Mr Dan Steele rendered superb service. He was on time, went about his business professionally and finished his business quickly. He was neat, clean and a great technician.

Rick

a year ago

Avi diagnosed and repaired my generator quickly. He had all the parts he needed on his truck. Really appreciated that he took the time to explain everything he had to do and how efficiently he went about doing it. Very pleased with the experience.

Chantelle Evans

5 months ago

I have used a few companies in the past and they were average. But this company from beginning to end was fantastic. Phil is so polite. He explained everything in detail. Definitely using again.

skuhle1

7 months ago

Technician was excellent, knowledgeable and professional. I would have given 5 stars but I think the pricing was a little steep.

jason scholes

2 months ago

Set an appointment to come and fix my outside spigot. The tech was running late so he priced me over the phone for 500. Told him that everything was accessible and all he had to do was the connection with the new pipe. Was told it was a standard flat rate. Canceled the call went to home depot and got the stuff needed for 50 bucks. Borrowed a compression clamper and took like 10 min to install.

adrienne rylander

4 months ago

The service tech/ sales representative was a Class A certified JERK! I have received 3 estimates in the past 10 days, all hovering between $5,500 and $6,500. When he entered my home he immediately asked me, how much are you looking to spend. I told him around $6,000. He then asks to see the unit, took some measurements and proceeded to tell me outrageous reasons for why he could not do the job for anything less than $8900. He them asked if I had these estimates in writing and scoffed at the idea of why the estimates were so low. He proceeded to take pictures of the document let him see and chuckled...Nobody is going to ever believe it when I tell them the other people gave such a low estimate. After clearly seeing my dissatisfaction with the situation he told me that if the job is not done right, that the city of Newport News would site me for all kinds of code violations for installing my AC against regulations. It was clear from the start he did not want to handle the job and also asked me several times, how are you going to pay for this? When I said CASH (several times) he did not flinch to add on more hypotheticals to adjust the price. This was a complete waste of 20 minutes and a lesson in how to be INSULTED in your own home.

Will Davis

3 months ago

Able to get all new hot water pipes ran through the house in one day. Both technicians were very carful with my things and did a great job cleaning up after themselves! Well Done!

Ronald Ramirez

a month ago

Received some good information without the pressure, while I shop around.

Stephen Smith

2 months ago

Very professional . Step by step diagnostic and contacted manufacturer to reset the tankless water heater which another plumber (another company) previously the same day did not do and departed without fixing the problem. Previous plumber (different company) ordered a part and departed.

Mike Works

4 months ago

Technician was very courteous and knowledgeable of HVAC system. He provided me with advice on how to keep the FROG cooler in the summer.

Tin Wornom

2 months ago

We own a restaurant, and the last tenants really made a mess of the grease trap and all of the plumbing that they fixed. So when our new tenant moved in, we realized that there was quite a few things that needed to be fixed by a professional, not just a dude with a wrench. I got quotes from a couple of places, but I was immediately impressed by the guy who came and gave us an estimate, Nick. He was proactive, thorough, polite, and spoke with knowledge that was easily understood by me, an absolute novice. He was so good that when I scheduled the work to be done, I requested him to do the work. I knew he would do a good job. Well, he did a great job! It was a big job, and it took nearly the whole day. He left it beautiful and clean, and, everything is running well. I will definitely call this company again for other work that needs to be done. After seeing some of these negative reviews, I was worried. But honestly, I did not have any negative experience at all. In fact, I am incredibly happy with the way the company communicated as well as the work done. I thought the price was fair as there were quite a few things that needed to be done

Henrietta Mitchell

4 months ago

Christy has been EXTREMELY responsive with all the weather changes and personal issues I've been having with the installation of the generator. She has done an OUTSTANDING job in communicating changes and what to expect with the upcoming installation of our generator.

Paul Vincelette

2 months ago

Ryan was A true professional in every way knowledge experience and helpful attitude. Will definitely do business with this company again

Cynthia Blount

a year ago

I had a full home generator installed last year . The service was awesome at that time . This was my yearly maintenance which was performed by Ryan Holowiak. He was very professional. I received a call prior to his arrival. I was very happy about that because I had forgot about the appointment due to my busy schedule. Prior to doing his job he explained everything that he was going to do. Upon finishing his job I had to sign electronic paper work . Ryan throughly again explained to me what I was signing. He left me with an American Mechanical card just in case I had questions or concerns. Job well done ✔️.

J. Best

a year ago

While I am awaiting the installation of our new system, our house was a nasty 79 degrees in this humidity. Lemar came out and assessed the inadequacies of my old system. He was very open about what it would take to get it running again, but could not guarantee that it would continue to run as it was not appropriate for my house. He offered to do the repairs but recommended that I speak with someone about my other options. I realized a new system was what we needed her as out outside unit was too small for our square footage. Lemar made it semi comfortable while we await our new unit! We are now enjoying 74 inside the home, this is not ideal, but we understand that is the best we get till we get out new system. I cannot say enough how much Lemar went out of his way to come back and get the unit running to make sure we were comfortable while we wait!

brenda bedner

a year ago

Brian was very professional and friendly. He was on time and explained everything in an easy to understand format. There was no pressure whatsoever to buy their product. Had we decided to buy the product we would definitely purchase from American Mechanical.

Kit Ferguson

8 months ago

Installation of Generc whole house generator. The experience from start the completion has been most satisfying. The professional manner in which the Installation team performed their tasks is most commendable. As a homeowner I have rarely experienced such a pleasant experience. Great job.

steven angelo

a year ago

I had a whole house generator installed. I’m not sure about the entire company because this is my one and only experience with them. That being said, at the end of the day it’s the people who come to your house to actually do the work that make or break a job. The two guys who came to my house John Laucella and Noah Cross were some of the best guys I’ve ever had come do work at my house. I bought a house with a fair amount of problems a year ago and have had multiple crews here doing all kinds of work and almost always something is done wrong or very sloppy. These guys were a breath of fresh air. They actually knew what they were doing and did very clean, neat, high quality craftsmanship. Just about the only time I have felt comfortable leaving while someone was working on my house. If you have work done with American mechanical I highly recommend you ask for these two guys I got lucky.

Alyssa Freeberg

a year ago

Our HVAC went down trying to keep up with the summer heat. I contacted American Mechanical, and they were able to come out and fix our unit within 2 hours! Our service technician was professional and found and fixed the issue immediately! We will definitely look to use this company again in the future.

Mike H

10 months ago

The service tech that came to my place head over 20 years experience, was quick to diagnose and quick to fix. Very happy. Also, the communication with the main office setting up the appointment was extremely responsive and always let me know when and where the tech was. Great experience.

Bradley LaBonne

2 months ago

Nice little hack job I’m finding out about while in Japan on my house back in Virginia. Pretty poor QA if you ask me. Happy to not have a fire at my house while I’m gone. Have used the company many times before but this one wasn’t a great experience.

Evelyn Lamb

a year ago

At the present time I’m unavailable to use their services but I will be. Everyone that I’ve spoken to since calling American Mechanical for my water heater installment were very helpful. Heather, Jamal, Brandy, Paul who was the technician, and Raymond (Paul’s supervisor) were outstanding with their professionalism. When you get in a situation like I’m in and everyone goes to bat to try to help you, that says a lot about the company. Great job American Mechanical!!! Keep up the good work!

Charles Mulkey

a year ago

Ryan arrived promptly on time to connect the gas line to our new Trane gas pack. He was very friendly, professional, and efficient during the installation, and while inside installing 3 new ventilation return covers, was very careful and conscious about keeping a clean workspace. Excellent service and installation. I highly recommend this company.

Calvin Morris

a month ago

Lucius Woods called prior to arriving within a 15 minute time frame. He researched and diagnosed the issue with the Trane thermostat being off line. After conducting several tests, all systems were back functioning normally. Very pleasant experience. Thanks

spofrog

3 weeks ago

Great to finally talk to a professional and get honest estimates and advice to make decisions.

Cindy T

a year ago

Sandell S. was the technician assigned for our regular maintenance check. He provided his estimated arrival time in advance and was punctual, thorough, and extremely knowledgeable. He completed the maintenance quickly and answered our questions. Outstanding experience and we were very satisfied. American Mechanical has earned our trust with a consistent record of customer service and superlative technicians.

Hattie

2 months ago

I will always use this company this was the best professional fast working company I have ever used

Jamie Sue

a week ago

James and the boys were great, super friendly and on time! It was a smooth processes overall.

Adriana Ramos

7 months ago

My work is still in progress but the professionalism, experience, and responsiveness of this company has been amazing! I truly appreciate the open communication regarding the process and recommendations. I highly recommend

Matt Horton

4 months ago

Austin was great coming in and diagnosing the problem and offering solutions to repair. He was friendly, worked fast and made sure the job was done right and correctly. Would highly recommend.

David Stiteler

2 years ago

Rodney the service technician came out to our house and he was extremely professional.. he discussed what was wrong she showed us what was wrong with our our wiring from the electrical service line to the meter and to our service breaker box. He was efficient very focused on time and did an excellent professional job and had my new service in and back ready to go in one day. We had no water as we're on a well and no air conditioning. I would recommend this company anytime they did a great job and always request Rodney the technician. American mechanical also arranged the city inspector and Dominion power come out and finalize the service. I would use this company over and over again for any of my electrical issues. If they're that good at electrical repair I use them for the other services that they offer. Loyal customer now never used them before. But I will definitely use them in the future. David

Carroll Simmers

2 months ago

Jason did a fantastic job diagnosing the problem and replacing my hot water heater. He and his helper were courteous and professional, the price was not outrageous and the cleanup was very good. This is not our first time using American Mechanical, we've used the several times and each time the work is fantastic and professional, no short cuts. Thank you.

Enrique Hernandez

a month ago

All around great quality, from beginning to end. We had to replace our entire HVAC system and all services were very professional, honest and reliable. I will be recommending American Mechanical for sure!

Scott Cook

a year ago

Rich came by and quickly disconnected the gas line from our old dryer and completely installed our new dryer. He was very professional and helpful. Will definitely use this company again for our plumbing needs.

Andrea Amberger

4 months ago

Every experience I have had with this company has been top notch! Their customer service is excellent!

Patrick Frazier

4 months ago

Great response time. Very communicative and professional. Provided the services I requested and didn't try to upsell me on something I didn't ask for.

Morgan P. Ames, III

9 months ago

Jason was very knowledgeable and responsive with quote. American mechanical well known in the area. Still deciding on which generator we want, but leaning towards American Mechanical

Kim Broughton

a month ago

Giving 4 stars for the demeanor and professionalism of my tech Lucis. My AC went out Monday, I am a cancer patient with cancer in my lungs they did a great job providing quick service. My system is under warranty. The error code that appeared on my thermostat was not the issue with the AC. Here is where the downside comes in, the tech doesn't know what caused it. He called his manager who basically said unplug everything and plug it back it. Well that worked. No idea why AC stopped or plan of action to fix or correct it. For this I was asked to pay and $85 fee for a system under warranty AND I HAVE NO DIAGNOSIS! It's not the techs fault but I will be contacting the office manager to see if I can get this fee refunded as it shouldn't have cost me anything out of pocket for a warrantied system.

Melissa Petrakis

a week ago

Darren was professional, timely and explained everything as he went along. He explained everything and answered all of my questions. All of my interactions with American Mechanical have been so positive and helpful. Thanks Darren!

Laurie Szoke

a week ago

On time. Explained everything he was doing. Very pleasant!

Tom Hammett

7 months ago

American Mechanical installed a whole home generator for us back in May, but we discovered that our main HVAC wasn't working when the generator was covering a power outage. We couldn't determine which circuit was the problem (whoever made the original notes for our panels did a terrible job). Jason explained the problem immediately and was able to move the correct circuit into the electrical box covered by the generator very quickly. And at no additional charge!

Laurel Sierra

a year ago

Ed was very professional and explained what he was doing every step of the way and provided price information about each step so we knew exactly what we were getting. He reprogrammed our Rinai tankless water heater and that seemed to do the trick but I’m sure we’ll know 100% in a few days. Either way we are very pleased with the experience.

Joyce Olson

6 years ago

We hired American Mechanical to hook our home up to the city's sewer system. We were extraordinarily pleased with the hard work of Rich P. He is a hard-worker and went above and beyond the call of duty to get the job done. Overall, we had a very positive experience with American Mechanical. We received quotes from numerous other plumbing companies and they were all considerably higher. Joel did an excellent job of explaining to us what the job would entail and what to expect along the way. He worked up a quote that was the most reasonable one that we had received. Other plumbing companies were a lot higher, and many were too slow to respond to our request for an estimate. The office staff was friendly and a pleasure to deal with. We highly recommend American Mechanical. Check out their website for coupons.

Boone Jarschke

a year ago

Very fast response. Phil (the plumber) was polite, professional and knew exactly what to do. Very reasonable price, and was finished extremely quickly. Will use again!

Jennifer Webbert

2 weeks ago

I have no idea how this company has so many good reviews... Our A/C broke right before a mutiple-day heat advisory. American Mechanial was the first company we called. They left us in the dark, with no updates, for over a week (since the date of my appointment). It was *always* me calling them, or me reaching out to them online. Every single time, a dispatcher would apologize and insist a technician would be contacting me to let me know when they'd be coming out. They never came out. We gave up and called a different company, who came out the same day and fixed the issue in less than an hour- 5 stars for them of course!

Chris Hill

3 weeks ago

Great people would love to preferred to be anybody. Well, knowledgeable and very polite the crew got it done very quickly with in hours.

Patricia Crouch

3 months ago

They are professional and courteous, you even get to see a picture of the technician before they arrive which in think is a great safety mechanism.

Kenneth Parker

10 months ago

Outstanding Service!!! Avi was an outstanding service technician. Did a setup for my 20kw generator. I would recommend this company for all you Generator needs. Avi is a true professional and I hope he is sent on all my maintenance required services.

ruth forehand

a year ago

Tim and Preston were professional and kind. They did a fantastic and timely installation. They were respectful of our home and our pets!! Thank you so very much. Definitely will refer and use again .

Ishraq Kabir

a month ago

Way too pricey. I found other hvac companies that were charging a third or a fourth of what they charge. They wanted to do a leak test for my hvac for 380 dollars i called around and found people willing to do it for 80 dollars. Terrible company. The technician also was making up prices trying to see what I was willing to pay. I will steer all friends and family away from american mechanical and advise against their use.

Steven Lucchesi

6 months ago

Phil was great. We feel confident in his analysis. His communication and experience were very good. Thanks!

Chuck Bailey

11 months ago

Shawn was very friendly and informative. He was able to identify the issue and explain the process for repair in simple terms. He repaired the problem very quickly and tested.

Carl L

5 days ago

Very knowledgeable and professional. Arrived on time, explained what he was doing and answered all my questions.

Jessie Armstrong

9 months ago

Recently discovered a leak in one of the pipes coming from our water heater. Was able to schedule an appointment same day. Phil was very professional. He explained what needed to be done and gave us some options for replacing the unit which we will do in the future. He was very efficient and we’re pleased with the result. He also provided a recommendation for a company to help with the water damage. Thank you!

Maria Jaskowiak

2 years ago

We are so impressed with the service we received from Matthew M. and Dominique over the 3 days they were here. Not only were they professional, they were also polite, kind, and knowledgeable. They kept us completely in the loop the entire time they were in our home. They always arrived on time and put in long hours to get our new HVAC system in place and running. We did run into an issue with the system that was not identified when we purchased and American Mechanical took total responsibility for it and made things right by doing the additional work and not charging us for it. World class service! I highly recommend this company! We felt like Matthew and Dominique were family by the time they left! I will be requesting them anytime I need service!

Michelle Weschler

4 months ago

Everyone that worked at my home was very professional and polite. The ladies in the office were very responsive and professional. I’d definitely use them again and refer them to everyone for plumbing and generator needs.

Wesley Eddins

3 weeks ago

Drew is kind, respectful, and knowledgeable. He explained what was wrong and what needed to be repaired and why. I am very happy with the results of his analysis and resolutions. Thank youWesley.

Lakisha Atkins

2 months ago

I used American Mechanical for their seasonal A/C check up today. My technician was Brandon and he was so professional and well informed on the complexities of a HVAC system. He changed our filters and gave us an overview of our unit. It was very refreshing to have someone come in and educate us. Thank you American Mechanical and Brandon!

Kevin Rafferty

a month ago

Fantastic job done by Raymond Hedin of American Mechanical Plumbing on our Kitchen Faucet situation, he solved all issues with his excellent advice/recommendations plus his fully implemented solutions. Thank you Raymond plus American Mechanical!

Ty T.

2 years ago

The technician was very knowledgeable and professional. Quickly took care of my toilet issue while providing quality work and cleanliness. American Mechanical provides great work at great prices and customer service is second to none. I highly recommend their services to anyone in Hampton roads.

Kelly Edwards Floyd

2 months ago

American Mechanical is who we will continue to use for any appliance related issues! They replaced our hot water heater last year and did a wonderful job then. They just replaced our AC today and it’s already SO much more comfortable in our house. From start to finish, with Drew doing the initial inspection service call and Scott providing a thorough estimate and details about the new system we would be getting, to today with Jeremiah, James and Thomas doing the install. They were friendly and professional. Drop cloths were placed to cover any carpet and personal items to avoid damage. They also won over my protective guard dog (chihuahua haha!). Highly recommended to anyone looking for their services!Can’t forget James and Hannah either! They were great at working with us to get the job done and understanding - great at keeping communication open!

Caitlin Howell

5 days ago

The plumber was beyond helpful and explained all my options and helped me find the right fit for me. He then fixed our toilet immediately

Dr. Scott Debb

6 months ago

Most of their techs are really good--knowledgeable and generally do good work. Like a lot of these semi-larger companies, they're not going to be the cheapest quote, but they do stand by their work in our experience. We've had them do a lot of work over the past five or so years--generator, HVAC overhaul, electric, plumbing, etc. and generally happy. Sometimes coordination between various departments can be messy though, if you have more than one project going on at the same time, but again, the workers who come out to the house tend to do good work.

Matt B

3 months ago

Brandon was very nice and professional and fixed my AC quick

Bobbi Gunn

a year ago

Ryan Holowiak, the technician from American Mechanical came and serviced my generator. He was not only very skilled with generators, but also polite and a pleasure to have working around my house. American Mechanical installed my whole house generator several years ago. I have been not only extremely pleased with the generator but also with American Mechanical. They did a wonderful job installing it, but are also very skilled and professional. I highly recommend them and Ryan

Ashley Uzzle

2 months ago

Dennis was very friendly and helpful! He explained everything and offered more than 1 option! He was also VERY punctual and great with having my kids around!

Clea Thompson

a week ago

Lucius came out to do a one of two service checks on our furnace/ hvac that American Mechanical installed last August. He was courteous, on time, and said everything was looking great! Thank you for wonderful service!

Don McCall

3 months ago

Arrived as requested for a same day plumbing leak with call-ahead. Promptly verified leak location in crawl space and repaired.
Glad to have have him for future appointments.

Rodney The 3RD

2 months ago

American Mechanical did an outstanding job replacing the old duct work on my home and my system is running so much better. I was disappointed how they had left my crawlspace after the installation (I understand some will say it’s just a crawlspace no one goes under there but ya know I go under there when I can to check on my home and also just looking out for the next guys that have to work under there) but in no time they were back to clean it up which I appreciate and respect. Brandon, James, George, and Willie are stand up hard workers and did an amazing job altogether. Looking forward to working with American Mechanical in the future for all my HVAC and plumbing needs.

Mikal P

2 months ago

Tim Hatfield from American Mechanical is easy to work with and has sold my family over $60K in total AC/Furnace work over the years for my home and daughter's homes. American Mechanical may be slightly overpriced, but they make up for price with responsiveness, customer service, and the ability to bundle any HVAC, gas, plumbing, electrical with great technicians/service.

ASHLEY SMITH

7 months ago

American Mechanical came to my home twice to make repairs. After the issue was not rectified, I decided to get a new HVAC because of the age. They quoted me roughly $5700 for the new one. I was able to find that exact same one through a smaller company and had it installed for $3000. That was at the end of 2019 and I have had no issues. Beware that you're paying for this company's name with the prices they offer.

Mike Clarke

2 years ago

Despite claiming on ads on your local radio station that they can have someone to your house same day that statement is deceptive. This past Friday I called American Mechanical at 2:19pm for a emergency service. At 3:05 pm I had a missed a call. I returned the call at 3:15pm and was told the technician was dispatched “twenty minutes ago” which seems unlikely since there was only ten minutes between the call from the dispatcher. The rescheduled appointment was for “first thing Monday morning” or 7:30 to 9:30. At 9:45pm I called and was told we were the next stop... so at 11:25 the technician arrived. He was very professional and worked quickly. After thirty minutes of work rehanging and attached ducting the bill came out to $125 estimate plus a $350 repair. Unless the straps were made of gold ( guess what there not) this is somewhere in the ballpark of $300 an hour labor or a 1000% markup on supplies. Save your money this holiday season and shop around. Despite all this the tech seemed like a great dude though!Happy Holidays!!Mike

Chris Tolton

a month ago

Dennis came out on time for a semi- annual HVAC system check and maintenance. He is very nice, professional and engaging. During his checks of one of the systems he found a coolant leak and has ordered a replacement part, which is still under warranty. I appreciate Dennis' thoroughness and professionalism.

Dave Hess

a year ago

Dan and Paul were excellent on time very thorough and took care of my home like it was their home. Very satisfied sorry they had to work so long but they stayed until work was done completely in cold and dark conditions. Great guys from Jason to Dan and Paul thank you.

Rebecca Jones

4 months ago

On time, courteous and professional. Office staff had not passed on that I would not be available at certain time.

Michael W Robinson

2 weeks ago

They were scheduled for 2 days for an AC installation which just happened to be the hottest day of the summer. They started promptly at 8am and were throughly done by 4pm that afternoon without having to return the next day. Everyone was courteous and respectful of my property and personal privacy. We had very little interruption of our AC service.

Evelyn Zirkle

3 weeks ago

Great experience with Rodney W. Master Electrician and with American Mechanical. Recently had surge protector installed, Generator servicing, and electrical work done. He was very professional, on time, positive attitude, and did quality work. My husband and I are both highly recommend him.

Jason Dail

a month ago

I had a Bosch geothermal installed. This was an amazing company from top to bottom. Couldn’t have been more happy.

Alvin Gatlinb

a year ago

Great,Great,Great, but unfortunately I had, death in my family. But Brother Brian Nath was great with his presentation was highly professional and clearly presented. I will call him when things ready to go again. I have his card . Thanks for everything Brother Brian.

Bonnie McPherson

a year ago

Jason was great! He did our generator maintenance, added a requested whole house surge protector and a gas regulator that has been known to fail. He was extremely friendly and knowledgeable! We love everyone we have dealt with at American Mechanical!

Ryan Shields

3 months ago

Fixed everything right away, and he even offered to provide an estimate on a future repair, but he never left the actual estimate. So I’m curious if I have to pay for another diag fee for the estimate on my doorbell.

Tim White

a year ago

Once again they have come out to do the Spring Peak Maintenance and again screwed up. Everything has been fine until this afternoon. Now neither the inside air handler nor the outside unit is working. It's cold in the house. After the problems I had last year, I have the general manager's phone number and when I called he said he could not help me as he was out with his family. Glad he is comfortable while my family suffers without heat tonight!!!!!!!!!!!!!!!IN the fall they broke pieces of the air handler, and the time before this they left us without hot water.. UUGGGGGGGHHHHHHHHHHH

Angela Disalvo

6 months ago

Between calling for service and Raymond coming to the house was only a few hours. Super professional, quick to diagnose issue and for a great price. Another company wanted over double just to come check it out. Would definitely used American Mechanical again

Chris

a year ago

American Mechanical removed an old wall unit and installed a mini split system in our sunroom. The techs were Keiahd and Colin. Keiahd explained everything they were going to do, we decided where to hang it, place lines, etc. I have to say the work they did was amazing. They were at it non stop all day and it worked/looked perfect when completed. Honestly, the area was cleaner when they left then when they started. They were super nice, professional and definitely new what they were doing. I highly recommend AMech for any similar work, in general, and that team in particular. BZ to American Mechanical for having a great team, from sales to schedule to install!

Marguerite Stella

4 months ago

Sandell is such a nice guy. He does a great job. American Mechical is lucky to have him.

William Schmidt

a month ago

Darren was extremely friendly, professional and thorough in conducting the semi-annual maintenance on our A/C system. American Mechanical is an exceptional company and is most highly recommended.

Brian in “HoneyBadgerZen” VA

a month ago

Sandell is extremely knowledgeable regarding every aspect of my system. I had a great time nerding with him and learning even more. Each time AM guys come out, it's a pleasurable and informative experience. Rock on!

sam ribancos

5 years ago

Sean Mayo did a superb job replacing my water heater in a timely manner and flawlessly completed it without a hitch. Furthermore, he took out the accumulated dirt and dust out of the pan and made the area super clean. Sean is very professional and courteous in the way he deals with his customers. 5 stars for Sean!!

Adam Barlow

5 months ago

I did not use this business yet I just got an estimate when I use them I'll let you know how good the work is

Seth Scott

2 years ago

Dan Steele was very helpful with my generator maintenance. I have an older unit and he made sure to thoroughly inspect every aspect to ensure it worked properly and safely. He took the time to explain what he was doing to me. He also provided me a variety of options for solving an outdoor outlet issue I was having. Would highly recommend him and American Mechanical.

corveno tobler

a month ago

Dan Steele and Josh and Matt from American Mechanical were truly professional, knowledgeable, and thorough. They explained everything and ensure eveey question was answered. I highly recommend this team for your generator needs.

Alice Degraff

2 weeks ago

Nice to know I have a reliable company I can depend on! Made sure the hot water.heater was working correctly.

AJ Girardi

2 months ago

Our comfort specialist Scott was great. He was knowledgeable and pleasant to speak to

Kenneth Vick

10 months ago

American Mechanical was swift in responding to my interest in a generator. Their representative was timely, very kind, and professional. Sadly, due to restrictions in the city of Norfolk, we couldn't place a generator in a convenient location for our residence. I would engage them for their other services in the future.

Bobby Suitcase

4 weeks ago

Everything was great. They were on time and fixed everything. A little pricey but you get what you pay for. Professional and quality!

Carolyn Carter

4 months ago

Very knowledgeable when it came to evaluating the leak in my plumbing and how to address the fix.

Matthew Reed

a year ago

Eric Vetra personifies the term superlative. He arrived at my home promptly and was very attentive while listening to the plumbing issue we were experiencing. He greeted my family warmly and maintained a professional demeanor, even after being introduced to the sewer line back up that caused my garage to flood. Eric was willing to explain the situation, while continuing to work diligently and did not once make me feel like he was milking the clock. He left my home looking like he had never even stepped foot on my property. No tools, debris or trash left behind nor were my personal items moved to accommodate his work. The second best part about dealing with American Mechanical was the price. The bill for their service was more than reasonable and when you take into consideration technicians like Eric and their excellent customer service team. It's easy to see why we always call American Mechanical first.

Thomas Pickering

a year ago

Jason was very professional and very detailed. I would highly recommend him and your company for any mechanical issues.Mackenzie was as professional as I have come to expect with American mechanical. He did a great job.Drew was very thorough and detailed. I was very pleased with his inspection of my HVAC system.Erica did an excellent job with the plumbing inspection and gave me invaluable feedback.Phhiip did a great job diagnosing the issue and solving the problem..

Sue Dixon

a month ago

Great experience. Lucius was very professional and so nice. He helped us so much especially since my husband is in poor health and the heat really affects his breathing. We will use them again.

Melody Embry

a year ago

Plumbing issues. Peter did a fantastic job and we had quite a mess. He was professional, friendly and very efficient. We will def use him again and actually request him in the future should we have any more issues! Thank-you SO VERY MUCH!!

Joyce Drakeford

a week ago

Avi was friendly and professional. He explained each issue. Why it happened and a breakdown on price. He showed me one of the items that had melted in my generator. I really appreciate Avi and this company's standards. I will be using them for my future business!I used them again for plumbing and I really can't say enough. Phil was courteous and gave me some extra tips on my water heater, water flow and temps. I had the first continuously hot shower for the first time in YEARS. We had another company come out with our home warranty and says what he did was going to cost at least $50 more (on top of the $100 fee we already paid) plus some other charges and couldn't figure out why the temp of our water was an issue. THANK YOU PHIL!!! I highly recommend AMI!!

Heather Lynnette

2 months ago

The crew installed out new system quickly and cleanly. They were great with the cats and the kids. They answered all our questions and made sure we were comfortable with everything they did.

Bree Guyer

a year ago

Both Jasons did an amazing job! Lighting up the high, dark stairwell. They were professional and worked in a professional manner both polite and kind. Thanks for a job well done!

Andre' Shipp

a week ago

On-time arrival and thorough knowledge of whole house generators. Very professional with great attention to detail. Technicians provided thorough explination of installation process. Startup and opetation process completed very well. Will recommend to all my friends.Provided seasonal maintnance for my HVAC systems. Extremely thorough and explained each step andn its purpose. Really confident in the service and the ability to provide service in the future.Provided seasonal plumbing system inspection. Very thorough and professional.

Dawn Gunn

a week ago

Darren was exceptional! He was very courteous and patient making sure that he was able to service the system as needed. he even took the time to show my mom how to operate her system.😊

S B

3 months ago

Ray was very friendly, punctual and informative! Definitely recommend service

Ronda Bryner

a month ago

Great response, found problem immediately and very friendly technician. Price was great too!

Chris Harris

2 years ago

Selling my home and up against a closing date, Scott gave me an offer that I couldn't refuse with consideration of my individual needs. Courtney was very professional as the Team Lead, and the crew were clean and efficient with the install process. The office lady's were very pleasant to talk to.. It's a Trane! Highly recommend this company!

Theresa Orr

10 months ago

Dennis R was on time, professional, and took care with my home. He explained everything, indicated our system was working perfectly, and let me know spring was our account renewal. Very pleased!

Donovan Geter

5 months ago

Stephen was very professional, got the work done on time! He's your man if you want the electrical stuff done! 5 stars!

Maurice Freeman

9 months ago

The sales tech that came out was short with us when discussing options for repairs and tried to upsell us on services we did not need. He quoted upwards of $33,000 worth of needed repairs. He told us we needed a new fan and they charged us $2,500. We interviewed 5 other companies after American Mechanical sent their tech out to us and every single one of them told us we spent too much money on the fan. Needless to say, we took our business elsewhere.

Dean T.

10 months ago

American provided an estimate to install a generator. They were professional and gave me a clear idea of the job and cost without any hard sell tactics. The installation went smoothly, was done on time, and I received a thorough explanation of its operation. A great job.

Dee White

5 months ago

Technician was very professional, knowledgeable provided detailed information on materials. Did not use this company because it was very expensive.

Lynn Hollandsworth

a year ago

It has been a pleasure doing business with American Mechanical. During my visit with Brian he checked every box with the answers to questions before I asked. Very thorough, explained things so they were understandable to a lay person. When he left I knew what my part was in this project, what AM’s part was and the timeline within which each step was happening.

Virginia Ventures

a year ago

American Mechanical's professionals are the best. Brandi, Steve, Jason all performed at the highest level of efficiency and professionalism. It is a pleasure to deal with them and recommend them to any one in need of excellent electrical, security, plumbing or any other related work!

Melissa Draudt

4 months ago

I’ve worked now with both Preston and Ed. They were both experts and I appreciated that they took time to explain to me how things worked. Preston helped me prioritize the work we needed done based on was necessary/urgent, compared to some of the things that were more optional. And Preston took a moment to befriend my scared cat before he started work in “her space” which she appreciated. Both of them were friendly guys, would definitely recommend working with them!

Ginny Collier

2 months ago

Matt was incredibly nice and thorough. Explained everything to me in a manner that I could understand. Listed three options for me with all with an estimates. Very polite and respectful I couldn't have asked for a better technician. Also when I called the company to set up a appointment for a diagnosis of the A/C unit and told them it was 87 degrees inside they set up the appointment the very next day. Very happy with this company! Thanks so much!

Deborah Keith

4 months ago

Matthew was very professional and informative. He has a friendly, and warm demeanor. Because of him I will gladly use your services again. Thank you

Daniel George

4 months ago

Comfort Tech was very knowledgeable. Explained the process in detail.*** Update Post Heat Pump Install ***Communication has been great from start to finish. They installed the XR14 heat pump and TAM4 air handler today. The install crew was on time, professional, and answered all of my questions. Their startup process is very thorough and the job site is spotless after cleanup. I have two additional Trane heat pumps that will probably need to be replaced in a few years. American Mechanical will get my business.

CGC Seneca 906 Ombudsman

9 months ago

Nothing but good things to say. Competent friendly reasonably priced. Would call them back tomorrow. Paul is an asset to your company. Keep him around. Thanks for everything.

Josey Frakes

a week ago

On maybe the hottest day of the year, American Mechanical was able to get me on schedule same day when my air went out the night before. The team stayed in contact to let me know the status of the tech, Brandon the tech contacted me to let me know he was on the way, and he diagnosed and fixed the issue within a half hour. Great service in a very hot situation for my family. They have won my future business in one visit.

Ashley Anderson

4 months ago

Matthew was very kind and knowledgeable. American Mechanical is very responsive and kept constant communication. Everyone that I talked to from corporate (to schedule appointment) to the technician we’re professional and timely.

Michael Kelly

4 months ago

They performed annual service to our wholehouse backup generator. Great and prompt service.

Nate Winans

4 years ago

I don't normally write reviews, but i have to say, Phil from American Mechanical is a true professional and incredibly knowledgeable individual. I had called American Mechanical after a failed attempt by my Home Warranty company to correct a sewage drainage/backup issue. I was pretty upset at this point especially with the service I had just received from another company. The woman I spoke with on the phone was friendly, patient and helpful! We had just moved into this house and sewage is definitely not what you wanna deal with right from the start. The home warranty company sent someone out who said I had a collapsed line and that there was nothing they could do. My call to American was early evening on a Friday and I was expecting to not get an appointment until Monday. They sent Phil over within the hour. He was very friendly, walked me through the yard helping me find the clean-outs and main cut offs. He walked me through some of the questions I had to help me understand the plumbing of our new house. He also solved the issue and it did not involve me having to spend thousands of dollars on a new main line! I have met good industry professionals before, but I am incredibly pleased with the service I received from Phil and the staff at American Mechanical.

David Scheller

3 years ago

This company is absolutely A-M-A-Z-I-N-G! Thank you James for coming to fix my A.C. unit! 😊 He was beyond exceptional with great customer service skills! He was very professional and on time. James worked very hard to get the job done! He was very honest with me about what my unit needs. I got an estimate from another company that was charging me for things I didn't even need. I will definitely use him again!Jennifer

McKenzie Makar

4 months ago

Austin was so polite, professional and patient! Highly recommend utilizing this company!

Tray Moore

a month ago

The office assistant called me around 9:00am to confirm my appointment.I advised I would not be available until after 1:30pm.She said she would call the technician and advise him to arrive at 2pm.I received a call from the technician at 12:23pm (he was at my residence).I told him about my earlier conversation & he advised he would call the office.

David Knight

4 months ago

Jason came out at the time agreed upon, provided an estimate and completed the installation of my EV charger all in about 2.5 hours. Will definitely have them back to complete any other electrical work needed in the future!

Jensen Reynolds

a year ago

Avi called before he arrived and was on time! Very professional and friendly! He went about repair to generator and was very efficient! He let me know what he had done to repair and did maintenance work also! I was very pleased with his work and happy about the cost! I’ve used American Mechanical for 15 plus years and have always been very happy with their work honestly and friendliness!

Charlotte Luckey

2 months ago

Great communication, friendly, professional. They were able to come by the same day we reached out to investigate and address an issue with our AC unit. Thank you!

GA Brown

6 months ago

Tech called to confirm he was his way for my appointment. In that I had other appointments today, they scheduled service time to accomodate me.When Phil arrived, he introduced himself & was extremely courteous & professional. Listen patiently about my problem & how it would be addressed. He eased my mind letting me know the problem was not as bad as I thought it to be.

Jon Peloquin

6 months ago

Hands down the best company I've ever had work in any of my homes. Dan and Noah were phenomenal. Professional and polite they went well out of their way on this job.

Alex Plaugher

2 weeks ago

Jacob was extremely professional and helped fix my system they installed a few months back.

Anna Foster

a year ago

The teams at American Mechanical have been so friendly and helpful which means a lot to me as a new homeowner. Everything they do is professional and explained to me in terms I can understand, they let me know the progress of the project and keep me updated along the way. I would absolutely recommend them for any work you need done on your home.

Daniel Johnson

2 months ago

The phone staff was nice. But, our service tech, Brandon was excellent and did a fantastic job and was very pleasant and personable. Would happily recommend him to anyone else who needs service done.

Dan & Courtney Bratt

4 months ago

Duane arrived at my house and was very professional, informative and provided me with a quote before leaving. This is the type of experience you would want to have when someone is evaluating your home. Thanks Duane!

Carol Flemon

6 months ago

Phil was very pleasant cleaned up after his work was done and even gave the cat attention when he approached him I would recommend this company to anyone who has a problem

Gregory Malone

2 years ago

I had American Mechanical install my AC 5 years ago and was happy with the service/price at the time so it made sense to call them for service. The compressor stopped running, all symptoms pointed to a bad capacitor, and reported this to American Mechanical. The Technician confirmed this was the problem. Then proceeded to tell me it was $400+ dollars to repair it plus the $85 service fee. The part that needed to be replaced is a $50 part (OEM price) and literally takes 15 minutes to verify and replace. Then told me that the coils needed to be cleaned and charged $300 for that. In all he was there for an hour and a half. So even if the parts were $100 because they use a higher quality part than the online ones how is $700 in labor justifiable for 1.5 hours of work? Under different circumstances I would have called someone else to do the repairs. But under the circumstances I didn't really have much of a choice. I am the Landlord, and my tenant has health issues and could not delay the repairs.

Jeremy Christopher

a year ago

They got to me super quick. Amazing customer service with the team over at American Mechanical inc.. A few quick calls and I had Lemar Whitman looking at everything within just a few short hours. He was quick and knowledgeable. He had the whole system back up in no time. Thanks for making the quick repairs and saving the day!

Milton Banks

a year ago

My home was stuck by lighting & I called the company that same night. I was promised I would get a call back the next morning & I did. They were able to get me on the schedule that same day. Jason came in, listened to what happened & got right to work. He replaced what need to be & made sure my home was good to go. He even offered other equipment that the company sold & helped me understand why or how it work. He waived the estimate fee that save me money. Would definitely call again. Thanks Jason McMillan

Michael Folsom

4 months ago

I would use American Mechanical again for future needs and recommend this business. Very professional.

Mary Giangregorio

5 months ago

American Mechanical did maintenance on my whole house generator. They did such a thorough job, it looked brand new when they were done. It runs smoother and quieter. They also went above and beyond to repair a timing switch.

Bob Claffy

a year ago

I reached out to American Mechanical after a very poor result with the installer of my generator and a 7 year relationship to find there is a company that values follow up, service and detail to service. I applaud the follow up and attention to what I needed to have addressed... Thank you American Mechanical for reassuring me there is a company that values service, follow through and expertise. I look forward to the relationship! Thank you for the support and follow through! Well done!

nichole m

a year ago

American mechanical came out to help me with a main line blockage that was causing a back flood into our downstairs shower. The first 2 technicians were awesome! Knowledgable, we’re in communication with me about everything from their expected time of arrival, how to best address the issue in a cost effective fashion, did awesome work, and answered all my questions. One technician, Dennis, even waited an extra half hour for my husband to be home so he could be included in the overview of the issue. They did great work and I’m very happy with their quality of service.However, the last technician to come out register to communicate with me except through my ring doorbell even after I requested that they call me by phone as I wasn’t home for the appointment… which I explained to all of the dispatch personnel who assured me that all parties working we’re aware… still never heard back from him to go over the specifics to the work done at my home while I wasn’t able to be there, which was very frustrating. I had to call the dispatch office to see if the work was even done!The admin side of the business is a nightmare.Heather does not return calls when she says she’ll look into something ( I asked if the military discount was included in my estimate and never heard back from her about that after giving them nearly $1000.) After my second appointment I was never contacted about my 3rd appointment until I reached out to them to see what was happening. I was informed that my appointment was already made without any consultation about whether it was going to work with my schedule or not. Casey, also helped me after no one showed up to the third appointment due to weather for the NEXT day without notifying me. She was supposed to look into whether or not anyone had to be there for the technicians to work in the yard. I waited 5 hours just to find out that she doesn’t even work in dispatching and again I had to go hunting for a answers. Don’t expect to get a call back about anything or have questions answered by Brittany either, as she’s never available or always away from her desk. The only one who was able to give me definite answers with solutions to issues was Jamal. He’s professional, prompt, clearly a problem solver, and never once gave me an “I don’t know” but always had the “let me find out” answers. Jamal, you're an example of how excellent customer service should be and I SERIOUSLY appreciate your assistance with my questions.

Justine Robinson

11 months ago

I 100% recommend American Mechanical. They had the utmost professionalism from start to finish, and more than exceeded our expectations. We used them for AC maintenance and ultimately for a new HVAC installation. Well worth the money!

Geri Ferguson

a year ago

Brian is most knowledgeable and informative. Even though our granddaughter Kirsti had advised us about the generator, Brian was able to fill in all the needed details. As Senior Seniors our concerns are comfort, minimal maintenance, and of course cost effectiveness. Brian was able to satisfy all our concerns.Looking for ward to doingto continued business with your crew.We thank both Brian and Kirsti for getting us together for our future peace of mind.

Dale McGarry

a week ago

Mike and his brother, Josh were a joy to work with. Smart, technically competent and very friendly. . Great guys.

Nathan Vaden

5 months ago

The crew that came and installed my Genrac Generator were absolutely fantastic. The quality of their work was outstanding. When the installation was done they completely cleaned up after them selves. I would highly recommend them for any type of work you may need.

Ken Ballance

7 months ago

After hours personnel and dispatcher were both extremely helpful and understanding. Setting up an appointment was easy and quickly done. The technician, Rich Peterson, was prompt, professional, and ensured I understood all the options available. Throughly recommend this company and especially this technician.

Shannon Anderson

a year ago

Our water heater wouldn't stay lit so we were not getting hot water after moving into our new home. American Mechanical came out within just a few hours of calling, diagnosed the problem as well as informed us of the problems that we will face this coming winter as our water heater is not adequate for also being tied into our heating system. After discussing price to fix the issue vs. switching to a tankless, which we had already spoke about, we will be getting a new system in 2 days. Thank you American Mechanical for the excellent service and far superior customer service.

Katie Shambaugh

5 months ago

Dennis was super friendly and professional. He not only identified my issue but double checked things to make sure he provided me with the most cost effective repair options.

Cory Groom

6 months ago

Ryan did our annual maintenance on our generator. He did a great job and answered all of our questions. Thanks Ryan!

Scott Volpe

4 months ago

Arrived at the scheduled time, very courteous, professional and explained in detail the work he did, how the heat pump operates, routine upkeep we can complete ourselves to keep the hvac operating properly, and explained the charges in detail. Very happy with their work and signed up for a maintenance program.

Taylor T

a year ago

Had the worst experience with this company. We had heating issues, had them come out the first time to replace a part ($600) and only had heat for about an hour. Then two days later they made it out again and replaced another part ($900), which then only fixed the issue for 2 days. After that we got a second opinion and showed photos of the work American Mechanical did. Turns out they just kept replacing things and charging us for things that never needed to be done. After calling for two days about cancelling a membership they convinced us to sign up for, they made us pay another $100 to get out of it. No remorse for the $1500 we had already spent. Absolutely terrible customer service. All they want is to get the most money they can out of their customers. If it was possible to give 0 stars I would.

Justin Maestri

4 weeks ago

I recently had the pleasure of experiencing top-notch service from American Mechanical for my Generac Generator, and I couldn't be more satisfied with the outcome. From start to finish, the entire process was a breeze, and their professionalism was extraordinary.The service technician who arrived at my home, Dan, was punctual, courteous, and well-prepared to tackle any issues my generator might have had. Not only was Dan highly skilled and knowledgeable, but he also took the time to explain the entire servicing process to me in layman's terms, making sure I understood the scope of the job before he began servicing the unit.Additionally, the pricing for the service was fair and transparent, with no hidden fees or unexpected charges. Overall, my experience with American Mechanical was nothing short of outstanding.

robert (Robert)

2 years ago

Shawn was very professional and did an awesome job repairing my drainage issue and installing my new water heater. The final product shows that he clearly takes pride in his work. I’m extremely satisfied and will be returning for all my plumbing and mechanical needs

Chandra Toyama

2 months ago

AC went out, the appointment was easy to schedule and I was informed the entire way through. The tech came out and diagnosed and fixed the issue in a timely manner.

richard westbrook

a year ago

American Mechanical service tech provided an annual check-up and maintenance on our home generator under a service agreement. The technician was neat, orderly and well trained and performed the maintenance efficiently and quickly. We were very satisfied with the technician and the company.

Eli Sandoval

11 months ago

Both, the business operator and technician were both courteous and professional, I have gained their trust and they will be my #1 service provider, also will highly recommend to family and friends, thank you American Mechanical for your service.RespectfullyEliberto Sandoval

Terry Smith

a year ago

Had a electrical wire repair. Tech was very knowledgeable and professional. Took time to explain every aspect of the repair, and performed outstanding work. Very friendly and easy to talk to. Took the time to offer advice and complete a work up for a future upgrade. Very pleased with all aspects of this visit, would highly recommend Duane H. for all my future electrical work.

Ed Haga

a year ago

Lee Myers was very professional, courteous, and took the time to explains the issue I was having to get repaired. He even looked at the duct work in my attic because I didn’t think that the two systems I have were sufficient for cooling my house

Mark Gaskins

4 months ago

I think you company is to exspensive because your company do not repair air ducking. You are leaving money on the table. your company only replace and don't repair.

Gary Lakin

7 months ago

Sandell did a great job. Good quality, courteous, nicely took time to explain things to a curious hovering customer. Thanks!

Gregory Keefer

a year ago

AC/Heat Pump Installation on September 15th. Came home to half the vents not blowing and attic stairs not reinstalled correctly. Duct was reinstalled with damper control inside. Carpet on stairs was dirty from their shoes. Called immediately and guy came out on Friday 17th. Tech came to look at stair damage, fix damper and oh yeah, bolt down outside unit because the first guy failed to do it. Tech said yeah they’ll need to redo your stairs. 24 September called customer service, because my original salesman wasn’t returning my messages or calls, and was told they would have a dispatcher call me. 28 September talked to Jamal in customer service, I think, regarding stairs still not replaced. 3 October still no action so I messaged American Mechanical via their website. 4 October received message from American mechanical and sent text back, as requested to say Thursday was best day to have repaired. Fixed on the 7th. Fast forward to January, heat is working but unbalanced: hot upstairs freezing downstairs. Went in attic and found several feet of duct work left behind. Techs came out to inspect airflow and said all duct work (that came with house) had to be redone and turned my case over to sales. Within 30 minutes salesman was calling me I assume to give a sales pitch because I guess when you are replacing an entire unit they don’t inspect how the duct work flows. This is the absolute worst experience I’ve had for the amount of money I’ve spent. Highly recommend researching one of their competitors. Pictures show the gap they left in reinstalling stairs and the damage the stairs caused to a bedroom door trim when they dropped the stairs.

Miriam Freeman

9 months ago

Generator maintenance. Representative was very professional and completed work in a timely manner. I would recommend him for future assignments.

Frank Roberts

3 weeks ago

Provided a good description of t his findings and several options to resolve the issues along with pricing. The work is scheduled to be done in 2 days, so unable to rate the results at this time.

mike hawk

7 months ago

You'll get the service that you paid for. A company that is easy to work with. Steve whom works with American Mechanical is a go to guy whom knows his job and is a good people person. Treat yourself with good services and feel good about the job!!!

Justin Bickers

3 months ago

DO NOT WASTE YOUR TIME OR MONEY!!!! I signed up for a membership for them to check my HVAC twice a year. They sent their technician, Dennis, out to my house. He was unprofessional and rude as well as slammed my door everytime he went in and out. After he did his inspection, he informed me that one of my units was low on coolant, and that the cost to fill it and check for a leak was over $900. Before I could even process that, he started telling me about all the parts that needed to be replaced. I asked if they were broken and he stated that they needed to be replaced before they broke. The total bill would be over $2300. He then told me that I might as well buy a new unit. THIS ONE IS ONLY 4 YEARS OLD!!! When I asked why such a new unit would need replaced, he told me it was because the brand I had was trash. It took me several days and several calls to finally get a manager, John, to call me back only to be told that all they could do is send another tech out between 9-4 meaning I would have to take more time off from work. They were completely unwilling to work with me to correct their mistake. Do not waste your money or time for a company that cares nothing to help their customers and only want to try to take advantage of you.

K N

6 months ago

After getting different information and the run around from other HVAC companies with no resolution. We contacted American Mechanical, price quote much cheaper than the other companies. They were very professional and experienced. Spoke with rep., contract was emailed to us, we signed on Thursday; they were at our home on Monday morning. Hot water heater installed within hours as they had to bring the other one down from the attic, which is a task. Thank you again for your exceptional service.

Ruth Crews

4 months ago

My A/C quit working during the hottest days this summer. Although every company was busy during this time, American Mechanical was able to fit me into their schedule and the technician was absolutely wonderful! He diagnosed the situation and not only repaired the problem but also got my system working more effectively and efficiently. The best service I’ve had done in my home since I purchased it a few years ago!

Jacob Zigler

4 months ago

Nick was awesome. He came when we needed him most pretty quick! And worked fast he was in and out and even did the service of checking the crawlspace for leak and identifying another problem we didn’t know we had.

tammy coffey

3 months ago

Service was great but way way overpriced. $450 to replace a $30 dual capacitor which is plug and go. Took 5 minutes.

Caitie Bucholz

2 years ago

Highly recommend! We recently bought a tankless water heater from American Mechanical. Their prices were a few hundred dollars lower than the other companies who gave us a quote. They were also very quick and efficient in giving us a quote (for some companies, we had to wait several days and even pay just to get a price estimate). Installation was great— the gentlemen who came were kind, professional, and genuinely friendly. They also did a great job explaining the system and explaining what they were doing and how it worked. Tankless is expensive, but I really feel like I got a great value and it has really been worth it.

thomas magee

a year ago

Two service techies show up and listened to the screeching our heat pump fan was making and said it might be the motor and would cost about $800 to replace. That was it. Hardly worth the $85 for the service call. They said we would get a call for an estimate that day but have heard from no one. Bad experience so far. We deserve a refund.

Chris King

2 months ago

Drew is a highly professional tech who was willing to explain everything he was doing and what he was seeing while working on our AC problem. No pushy sales, and clearly explained his recommendations and why he was recommending them. American Mechanical will be on the top of my list to call for issues in the future

Donna Silvis

3 months ago

Scott took his time helping us understand what we need for a new Air Conditioner and Heating System . He is very knowledgeable!!

HRGC Bookkeeper

a year ago

Technician was knowledgeable & respectful, we did however have to reschedule 3 times with American Mechanical due to HVAC Emergencies on their end. I thought that $330.00 to put chemicals in 2 drip drains to potentially clear out was a little exorbitant.

Ami Perkins (Ami Chheda)

a year ago

I rarely write reviews and never this in depth - so please read!We were in desperate need of getting our heater fixed - of course it went out the last cold weekend we had for the season! Our system is only 3 years old and still under manufacturer warranty. The technician showed up in a timely manner and was nice; told us that the problem was the ignitor. Charged us $400+ and signed us up for a recurring monthly membership. He replaced the ignitor with an after-market part, which turns out didn't fix the heater. Then he says the gas valve needs to be replaced, but it's under warranty and he doesn't have the part - so we're still without a working heater, and BTW we still have to pay for everything he did even though it was misdiagnosed. He also told us a lot of other things we were wrong with our system and we needed close to another $1000 of work done.We never received an itemized invoice of what was done and what we were changed for. We got a second opinion which told us nothing was wrong with the ignitor (nor the rest of the system), the gas valve did need to be replaced and is readily available to do so under warranty. We called American Mechanical back for an ITEMIZED invoice, to cancel the membership and to work out what needs to be done about the service done at our place - putting back the original part as to not void the warranty.They were not sympathetic, they brushed us off claiming doctors have different diagnoses too, etc. and will have a manager be in touch with us. It's over a week later and we do not have a reply. We have tried calling back almost daily without reply.To put a cherry on top, they charged our card ANOTHER monthly membership fee within the same week. I'm now approaching this via our credit card company because we can't get a response. Terrible to think you can't get decent customer service from a local business. Also, as a doctor myself, having different diagnoses doesn't work like that. If you completely misdiagnose something and treat it incorrectly, you are liable for malpractice.

Grant McMasters

10 months ago

I called American Mechanical over the holiday weekend with a non-emergency call. I received a call back within a timely fashion and after describing the problem was told I would be contacted by another member of their team. Within an hour I was scheduled for an appointment for later in the afternoon. At the time I wasn't home, so my wife received the plumber (Mr. Mayo) from American Mechanical and when I got home, he went over everything he had already told my wife in detail with me. We were presented with multiple quotes and recommendations and in the end we went with the best water heater solution. Thank you for being very courteous, polite, and making both myself and my wife feel comfortable with our purchase. Update: 10/11/2022 - During a maintenance check, the electrician (Jason G.) was very polite and courteous. He spoke with me about some issues he had discovered due to the age of the house and suggested repairs. He explained why he was recommending the items he had put on the invoice and explained the process very thoroughly. Again, I find that I am very appreciative of the professionalism and knowledge of the folks at American Mechanical.

irene wolff

7 months ago

Generator gas leak: Ed was personable, professional, and extremely competent. Overall, we know to go to American Mechanical for prompt expert service!

Van N

11 months ago

Raymond was really sweet and nice but to just snake out a pipe which would take only 5mins for $460??? I didn’t get the service done just paid the $85 for him to come.

Karen Deihl

5 months ago

I felt very comfortable speaking with the technician about options for installing HVAC in our garage for remodel project we are doing. I felt like the technician cared about helping me choose the best option. I am excited to work with this company on the install.

Candice Greathouse

4 months ago

Paul came out when the city told me I needed a plumber and told me everything was fine and it was on them to fix it. He even emailed me something I could give them to show it was on them to fix. Thank you so much, American Mechanical! Highly recommend them for your plumbing needs!

Ray Sagun

a year ago

Jeremiah and Will were great! They went the extra mile. There was apparently a gas leak. Will addressed that with no hesitation. The way they arranged the units in attic was clean and maximized space. Very professional!

Kathleen Ganas

a year ago

Stephen Wilson did an amazing plumbing job for us. Our kitchen sink was backed up from occupants in the units above us. Steve ran the water jet through the line and cleared up the problem. He even cleaned out the yuckie stuff in the drains, cleaned the sink spotless. Steve was very neat going about is work, also very efficient, and knowledgeable. Steve gets 10 stars for approval, and would highly recommend him.

John Hile

6 months ago

Mr. HILLEGAS was very knowledgeable and systematic in finding and repairing my problem. He was most concerned for my families safety, making sure the entire system was safe and repaired what was required to make it safe. Thank you.

Brenda Herron

2 years ago

Our unit stopped working in the midst of a cold spell. I called a few companies that said we're serving members only. American Mechanical responded within a couple of days. They were busy also but were able to accommodate. I had a great experience from everyone I spoke with, any department. They understood our situation, we're very professional and knowledgeable. The technician took the time explaining every option available to us. I highly recommend them!

Doug62014 M

2 weeks ago

$700 to change a capacitor seems very high. Even if you subtract the $150 for emergency service. But we now have air on a dry hot day.

Rodney White

6 months ago

Austin arrived on time, explained what would happen during today's visit and went right to work. He thoroughly inspected my entire HVAC system, answered all my questions and provided estimates for repairs and enhancements. Thank you Austin and American Mechanical for the excellent Five star service.

Joc K

a year ago

Dennis arrived promptly for an off hours service call on Saturday. He was to diagnose for the heat being out at our home. He was able to tell me the problem and let me know what part needed to be ordered, but that it couldn’t be ordered till Monday. He was polite and knowledgeable & did his part well. He then said he would email me my receipt for services that day along with the part information/price plus labor estimate for my review. We never got the emailed receipt nor email with estimates. I have spoken to the office staff three times today (Monday) asking for this information & when the part should be expected to arrive and have heard nothing from “the girl” who has our info and that knowledge. Dennis did his part great except not getting the info emails (I don’t know if that was an error on his part or someone else’s) but whoever “the girl” is that’s meant to get back to me… the home has been without heat since Saturday morning, we’d like to know how much longer this will go on seeing how it’s the dead of winter and we just had a snow storm.

Felton Woodson

a year ago

I have not heard from this company for weeks now. Install is not complete. Heating not quite up to par. I have not received instruction manual and I am not able to make adjustments to my thermostat. We paid too much money to not have our heat working right. As of 3/17/22 the heat is ok, but there are other problems. I will not use this company again. It is now April 2022 everything has been completed. I had to pay extra to get the house fully heated. This was so frustrating after 7 months it seems to be working we will just have to see about the summer time.

Michael Merkel

a year ago

Drew from American Mechanical was amazing. He was thorough in his analysis and explanations regarding why our AC was not maintaining a comfortable temperature inside our home. He presented us with several options while not pushing us to make an immediate decision. Instead, he also presented the option to cost compare repair versus replacing given our unit is 16 years old. Definitely recommend this company!

Irwin Levinstein

a month ago

Just got the estimate so I have not used this business but I am likely to. Got an estimate within hours of contacting them Brian was polite, professional, and efficient. Edit: they did good work and followed up with inspections and good advice. I had a backup generator installed.

Susan Drake

7 months ago

I have to say, we had a few bumps with my first maintenance visit, but after all was done, I satisfied with the service. The rock star for me is Kim, she helped me with her perfect customer services skills. If I ever have trouble again, I know who to call. She gets 5 stars from me.

Mackling “Mackling101”

10 months ago

Jason provided top tier service helping me get some electrical projects over the finish line before I sold my house. Will definitely be looking to use again in the future.The responsiveness of the business is also stellar. Email alerts and tracking makes it very easy and clear to when and who is going to be completing the work.Very reasonably priced.

Elvin Wright

a year ago

Technician was very helpful; even though this service was not for my residence but my father’s. He did an outstanding job. He sent me the pictures after the job was complete, I was and am pleased with the results. I go a little jealous because now my dad ‘s kitchen sink looks better than mine. If I owned a plumbing service, I would hire this man. Great job Mr Phil.

Audie Daley

2 years ago

The service I received from American Mechanicsl, Inc. Mainly Mr. Rodney White was exceptional. His professionalism was breathtaking something you don't see very often. He explained every step and ensure the job was completed safely. Thank you again for a job well done. If I could give more than a five star I would. Great value as well.

Jean Hyson

2 months ago

Service Rep Lamar W. arrived on time, very knowledgeable, and answered all our questions completely.

ellen murphy

4 weeks ago

It was a very good experience with Mr. Magee. He, and his partner were timely and efficient

Jonathan Bacon

4 months ago

For the last four years American Mechanical has been our first choice for electrical and HVAC services for our house in VA Beach. We have found all of their technicians to be courteous, knowledgeable, and thoroughly professional tradesmen, who have always done a great job.

Benjamin Clark

2 years ago

Had been paying for a service where they service my HVAC system supposedly every season. After them servicing my system for two years, my tenant said she never saw them so I cancelled the service. 6 months later the three year old AC stops working because of mold build up in a drain line. The technician calls to tell me the problem and says it will be $250 to clean a drain line. I get charged $350 because he had to arrive and there is an $85 service charge. A week later my tenant says the AC isn't working again. American Mechanical sends another person who says it will nearly $700 to clean coils. A service which I recently had done on a different property for $150. I tell them I will be looking for a more scrupulous company to complete that service and they again hit me with an $85 service charge. Call someone else, they will take you for all they can, an there services questionable to begin with.

Tammie Stewart

4 months ago

Called with an emergency had pipes backed up which flooded a bathroom. They were able to get out within four hours on a Friday. Shawn diagnosed and fixed the problem within 2 hours. He also did a great job of keeping me informed during the process with solutions and costs.

David Williams

a week ago

Drew knew what he was doing and only did what needed to be done. I would have his services again but hope after spending Lots of money on our replacement for our geothermal system, hope it won’t be needed.
David W

Damion Ferguson

a year ago

Would not recommend. We called them for a clogged toilet. I tried plunging it a couple of times with no luck. The tech showed up late and told me it would be $435 dollars to unclog the toilet. I could buy 4 toilets for that price. I told him no thanks and he charged me $85 just for showing up. He didn’t even inspect the toilet. I went to Home Depot and bought a better plunger for $14 and got it unclogged. Saved myself hundreds of dollars. These guys are crooks!

Benjamin Cohen

7 months ago

Jake G. Did a great job servicing my Generac whole house generator. He was fast, clean, professional and explained everything as he went along. Very good job.

Veronica Lommler

6 months ago

Phil B. was extremely knowledgeable and helpful in explaining what was wrong with the water heater. He took the time to make sure the problem was identified, and answered any questions I had. He then gave me multiple options from repairs to replacement. Not once did I feel pushed to doing one thing vs another, and he was very patient while I made my decision. As a new homeowner, it was a great experience. 10/10 would recommend!!

Joseph Rehak

a year ago

Paul was prompt and ready to go to work! He had the right tools to fix a clog in our critical plumbing utilities. Thank you for the dedicated service. This was my second service with this company and I did not hesitate to bring them in on this new job problem. Highly recommend this business and Paul!

Adrian Jones

2 weeks ago

Fixed the issue. Explained the situation so I could understand what was going on. Will do business again with them.

Dale S

4 months ago

When calling for the appointment I was treated fairly and professionally. An opening in the schedule became available and I was helped on the same day, which was awesome.Although, I wasn’t home when the technician arrived, my son was there and the technician was personable, professional and friendly. My son also said he was extremely knowledgeable, I was contacted regarding the issue and given a couple options to resolve the issue. Once presented with the options I chose, the technician completed the job and resolved my issue completely.My issue is after the service call was completed, I wasn’t contacted regarding what the resolution was ( technician wasn’t sure my thermostat was compatible with my hvac system) so I was uncertain if I had to replace the thermostat. I called and was told I would get a call back, after waiting 3 hours for a response I called only to find out I was speaking to the after hour’s receptionist.This morning I received a text message shortly before 8 am telling me I would hear from someone by 11. No such luck. I did check email and found that I was sent an invoice for the work, I called to get some clarification on the invoice, was told I would hear back after the person returned from lunch. I hope soOverall, the service was excellent the communication has been horrible.Fingers crossed it gets better

Stephen Grizzle

4 months ago

Brandon Wilson was our tech and was very knowledgeable. He was able to very quickly diagnose our system!

Glenn Ramella

a year ago

Very satisfied with the service and professionalism of Avi and company.Issue was with generator, had another company out that first sent their generator specialist, could not identify problem then sent their electrician, he also could not identify. Avi arrived , I explain issue, he immediately said sounds like controller, after changing all good Avi explained through out process what/ why he was doing. Again, I am very satisfied with outcome and signed up for their maintenance program. Hopefully Avi will be the tech that comes out.

Corinn Copeland

2 years ago

Scott was very helpful and knowledgeable. We are looking forward to working with American Mechanical.Ryan and Bobby, John, Andrew, James ...every employee we communicated with were all very professional. We are very happy with American Mechanical from start to finish.Mason and Matthew did a great job making sure everything was good with our system after Install. Thank you!!Follow up: Matthew Leonard came and serviced our new unit. Completely professional and courteous. Very happy with this install and American Mechanical as a company. Great people, good service. Highly recommend.

Craig Mazzei

2 years ago

Jason was thorough and very informative. Came to a great solution for installing a new whole house generator. Appreciate his honesty and explanation on everything associated with this appointment. Look forward to my install date and no more power loss.

John Burns

2 months ago

Lucius Woods provided excellent customer service and was professional the entire time.

Joe B

2 years ago

Went from 5 stars to 2Request a refund on 7/24 and ordered the part myself, got in in 4 days. And I never received a call back…..Gave a 5 star review after great service on 6/23 and a part was ordered for my generator. I called for an updated on 7/14 and told I would receive a call back. On 7/16 I called again and was told I would receive an update that day. 7/19 still waiting ………..Used them for a whole house generator service very professional and very knowledgeable.

Donna Smith

11 months ago

Ryan arrived on time today to perform the one year maintenance on our whole house Generac generator. He explained all of the work he had to do- step-by-step. He even cleaned the inside and outside of the unit. Great job- very professional! Thanks, Ryan!

Kenneth Pfeifer

4 weeks ago

Back up generator maintenance. Renewed plan for five years. Dealings with American Mechanical are always of the highest quality. I really appreciated their notification that the maintenance contract needed renewal.

CORINNE West

a year ago

I needed a plumber first thing in the morning before my countertops and new sink were installed. I made my appointment 2 weeks in advance and could not get a scheduled time until the morning of my appointment. It's hard to make arrangements with other contractors when you don't know when the plumber will arrive. The job is not complete yet because the sink caulking has to cure for 24 hours. I did notice while cleaning up under my sink that it is soaking wet from when the plumber was here this morning. Had to remove the shelf liners for it to dry before he comes back tomorrow. Hoping the water hasn't ruined the board under the sink.

Alice Clark

3 months ago

Matthew arrived on time, was very pleasant and professional. Completed the job quickly. We are very pleased with his service.

Caitlin Redden

a year ago

They had truly the best customer service I have ever received. You know how usually the cable guy says the he'll be there sometime between 11am and 6 pm and you sit around waiting allllll dayyyyy longggg for them? Not with this company! The dispatcher called me several times to update me on the status of the technician and then the technician called me to tell me he was on his way and how far out he was. They even included an email in which you could track how far away your technician was. The technician was polite and had plenty of information and helpful recommendations. As a young new homeowner, I will definitely be using their services again and recommending them to all of my friends and coworkers. Thank you!

Brandon McCauley

a year ago

I had Rich Peterson come out to inspect and quote the semi emergency work needed on my shower. He came and inspected and saw what was a poor midnight attempt to get water restored to the house, I understand there are correct ways of going about plumbing and what he walk into was not correct at all but it is what was on hand at the time. I wasn’t actually there and upon completion of his quote I get a phone call from Rich scolding me and borderline complaining along with other occupants in the house who said he wouldn’t stop complaining. Extremely unprofessional in my opinion, I will never want nor have him in my household again. The following day I had Orville Peters come to the household and as per some other occupants at the house he was professional and was done in about 20 minutes. Sadly from the way rich acted I will never recommend so if you have a choice go somewhere else.

Zachary Pawlikowski

2 months ago

The tech was great, however the dispatchers sent him to 3 other jobs before mine and so he arrived a few minutes before 5 when my appt window was from noon to 2. He quickly realized he needed to talk to tech support but by then it was after hours and so tech support and the scheduling center were closed. Had to pay 85 dollars for what I already knew and then nearly 500 dollars just to have another tech come out (at an unknown time) and call tech support back. Hopefully I can update this review if things go smoother.

Suzanne Braxton Fullwood

2 months ago

Dennis was fantastic. He came in, assessed the problem and fixed it. He was great to work with. The service was worth every penny.

Lisa

4 months ago

I had a plumbing issue that needed to be resolved quickly and they were able to schedule me lightening quick, send a knowledgeable and capable tech who diagnosed and fixed the issue quickly. Cost was little higher than expected, but the fact that they were professional and easy to work with without a lot of hassle was worth the money spent.

Mary Warren Pinnell

a month ago

Phillip with American Mechanical did a great job for me today. He solved problems with toilets, hot water heaters, and outdoor faucets. I am extremely pleased! I love the new Toto toilets, and the expansion tank on the hot water heater has solved the pipe shudder trouble. Phillip completely rebuilt a bathtub/shower faucet from the 1980s to correct a leak. I am very grateful!

Jeffrey Ritchie

11 months ago

Team showed up on time and completed the job in a timely manner. Very professional, knowledgeable and explained everything I needed to know. Central air unit went out after 23 years and had a new system installed. System is much better and more efficient than previous system. Couldn't be happier with the level of service, speed and results as well as affordability. After getting multiple estimates American Mechanical was the best value.

Gary Wooten

a year ago

Extremely knowledgeable of the various products of interest. I really appreciate Jason's patience, mannerism, and professionalism throughout this entire process. The hot tub installation was a success. I highly recommend this company to anyone reading this feedback. You will not be disappointed. Thank you 😊

cathy alfano

3 months ago

Tech was very nice and professional. We have not made a decision yet whether to use the company or not. But would recommend them surely.

Patricia Chapman

7 months ago

Our experience with American Mechanical was very positive. The installation of our HVAC system went smoothly. The crew was very professional. We are very happy with our experience.

Adam “AHOB78” Hobson

3 weeks ago

Very polite and professional on phone and service tech. However, I was taken aback by the price given for my water heater replacement. Quoted 2107 which seemed very high. Sure enough was able to get another company to give a free estimate same day and almost 800 dollars cheaper at 1325. Pays to shop around.

Peter Weed

3 months ago

Service technician Ed S. Arrived on time,,quickly diagnosed outdoor faucet leaking problem and effectively repaired It! Excellent service!!

Maddie Jay

4 months ago

They (especially Austin) have been GREAT at taking care of ALL my HVAC needs.

Cody Belville

a year ago

Jason was very knowledgeable and professional. He was very quick in diagnosing my issue and not invasive at all with the repair. He gave me many opportunities to involve myself so I knew what was going on and he was up front about every aspect. I will be contacting American mechanical for all future problems with electrical and HVAC

Murdock Trashbag

a month ago

Phil was courteous, professional and quick to diagnose the problem. Highly recommend!!!

Ricky Ward

3 months ago

Tried to charge me $570.00 to clean grass and dust off of outside coils.

Laurel Bisson

2 years ago

The company was very timely and efficient in getting us (as new customers) scheduled for our whole house generator service, prior to a potential tropical storm. Relieved stress of having an issue. The Service Technician was extremely knowledgeable and went above being thorough (for novice folk with Whole House Generators). Walked us thru the entire system and made great suggestions for maintenance.

Krista Rheinhart

5 months ago

They were on time and super friendly!! We will definitely be using them!! The technician was very helpful and honest!

Patrick Prophet

5 months ago

Awesome job as always. Duane was very professional and knowledgeable. We like to shop around a bit and American Mechanical is always great to work with.

Tae Na Dy

3 months ago

We were concerned about hearing water in the walls to find out there wasn't any issues concerning it. Altho there wasn't any major work performed; Phil and Devon gave great input on the matter and provided helpful solutions.

Steve Mack

a year ago

We have a Goodman heat pump that is not working properly. Last week we had a tech come out to look at our system. Unfortunately he came at the same time we had a window installation going on. Since he couldn't really do diagnostics with work going on above the unit we paid the fee for him coming out and was told they would dispatch someone the next day to actually look at the system and help figure out what was going on. Didn't hear from them the next day.Eventually I put in a new request online and never heard from anyone. After contacting them this morning I was told that since my visit last week they now no longer service Goodman systems and that they were sorry they could not get help me.Seems crazy to me and just wanted to share my experience.

carmeline sauls

a year ago

This is the second year that Avi has serviced my generator. He is a true asset to the company. He was very knowledgeable, personable and professional. Kudos to him for an outstanding job.

Roderick Long

2 years ago

Very wise and knowledgeable of current events regarding HVAC. He took the time to give experience based suggestions backed up with knowledge to help me understand the risks and rewards available to me. His diligence in preparing me for the next step gave me something that cant be bought. Peace of mind.The first year follow up was also quick and efficient. The process for installation and maintenance was smoother than expected and always allowed for an opportunity to learn what potential options were available to me for my unique situation. I am more than appreciative of their great customer service and professional quality of work.

Amber Bell

9 months ago

Dan is knowledgeable, respectful, trustworthy, & prompt. We continue to request him personally for both our company & personal needs. We are starting a new project at our business & Dan came to the site to explain the process and the steps we need to along with the additional details. As I said, we trust his opinions and never feel like she's trying to sell us work we don't need.

Kam Hitchcock

a month ago

American Mechanical installed our new gas boiler and On Demand hot water heater in January. They came for our check up today and went over everything very thoroughly. We are very happy with the work they did for us.

Keisia Purvis

10 months ago

Customer service was awesome!!! But the technician that came out, informed me a part went bad on the water heater, and that it should be still under warranty. However, it wasn't the part....it was simply the gas was turned off. The tech from the other company says the first guy should have tested to insure gas was turned on FIRST!!! How he missed that is crazy to me. But the company was very friendly and worked me in a busy schedule, so not sure if I would call them again.

Shawn Bell (Honest Truth)

3 years ago

Orville was great replacing my hot water heater. He gave me an honest diagnostic before recommending the replacement. He gave me a fair price, gave me a tutorial and informed me about the warranty. American Mechanical is always fair, fast and honest. I would definitely recommend them to anyone needing plumbing repair - ask for Orville and you will be well taken care of. Great job!

Barbara A. Craig

3 weeks ago

Matt was excellent!He evaluated the system found the problem and gave me three options to consider and answered all of my questions.

Linda McKee

a year ago

The company charges $85 to come out and then a flat rate of $460 to repair a clogged drain. No one told me this policy until after the Plummer arrived. My disposal is new. I could’ve bought a new drain line and a new disposal and had money left over for that price. But because no one told me that ahead of time, I had to pay the $85 for no work done. This is trickery and I am considering reporting this company to the Better Business Bureau.

Jasmine Michitsch

a year ago

Super helpful and knowledgeable, walked me through financing the work too. Jason, the technician, went above and beyond to get my outdoor electrical panel, done the same day. We had just found out about the damage and potentially hazard it would cause and he personally replaced it so that I could have piece of mind when I was away from home. Did all of it, by himself, in 90+ degree weather. I can't thank him enough.

Jane Cogan

3 months ago

Had an issue with an outdoor electrical outlet! Call American Mechanical and their technician came and replaced the outlet and Fixed the plug immediately ! No longer a hazard. Very responsive and professional. I feel so much safer now. I use American Mechanical for all my electrical needs.

Jeff Floyd

10 months ago

showed up on time, worked diligently to rewire some previous issues from other company's work, had all materials on truck so there was no down time. Stayed until job was complete to his satisfaction. Will use them again and again. Very honest and reliable.

Juan Navarrete

3 months ago

Dennis was very thorough and professional. His attention to detail is unmatched! Thank you for your service with my HVAC system!

Heather Sawyer

2 years ago

This was literally the most positive experience I've had. Mathew was quick, knowledgeable, and explained everything. He was upfront about the issue and what he was seeing. He was also professional and really nice. The service and repair was a great value. I will definitely use this service from now on!

Bea Baxter

7 months ago

Dan Steele showed up on time as usual and with a smile as usual. I had many jobs done by Dan Steele before and every time it was perfect and deserves 5 Stars and Half.If I can describe Dan's work with one word, it would be INTEGRITY.Dan is a very skilled electrician, competent, efficient, practical, honest, patient, flexible and energetic. Am sure he will always be a successful man because of his enthusiasm about his job. I can say Amercan Mechanical should be proud of having Dan Steele.👍👍👍

Frank Lang

3 years ago

James the technician called to notify us of his arrival time. He arrived promptly. Throughout the service call he was professional and courteous. He wore a mask and shoe coverings. He diagnosed the problem quickly and offered a solution along with the potential price. He indicated the time it would take to complete the fix and this was accurate. He fixed the problem. We are very well satisfied with how this was handled by both James and American Mechanical. We have been customers for 10 years and recommend them.

Kathryn Beutell

5 months ago

Was a tremendous help and answered all our questions. Our dog maple loved them as well.

Vanesha Davis

a year ago

I have this company do regular checkups on my system and havent had any issiea the year ive been with them. The guy that came, Matthew, was very quick, efficient and supper understanding since I had a baby on my hip and a phone in my ear. He worked around me very well.

Bryant McGann

4 months ago

Auxiliary power generator maintenance was done timely and efficiently. Avi was extremely competent, polite, and prepared. Great experience overall.

Wes Johnson

a year ago

I decided to upgrade my complete hvac system since my house was built in the 50s and used oil. I had them quote me for the installation of a new gas furnace and AC unit. I felt the price was fair and they gave me a deal since I was paying in full. They removed my old unit and installed the new system in about a day and their crew was polite and professional. Days later we realized the furnace seemed to be tilting heavily. One of their technicians came to check on it and said it was installed improperly so they had another team come out a few weeks later to fix it. The heat worked, the AC worked but ever since ive had the new unit in my house ive gotten little to NO air in my back 2 bedrooms. My house is small and this wasnt an issue with the previous system. Over the last 2 years ive had them come out a few times to try and diagnose the issue, in a nutshell ive had 3 different technicians tell me 3 different answers. Then they report it back to the shop to get an idea of solution / potential cost for me to pay (for potentially a bad install or issue on their end not installing a splitter?) and ive yet to get a real answer to solve the issue. I have a good friend who works for them as a technician and hes taken his own time coming over after work hours to try and find a solution, but yet when he reports it back to them nothing happens again and again. Its been at least 2 years.I paid in full, I have worse heat than my system from the 50s and it constantly runs since 2 of my bedrooms stay ice cold due to lack of air flow...then I get to pay the high gas bill due to a poorly operating unit. This is the first review Ive ever left anyone. If they finally fix the issue ill gladly update it. Otherwise id recommend not wasting your money. I wish I didnt.

Farah Burch

3 years ago

Phillip was wonderful. I appreciated his professionalism, honesty, and urgency with my plumbing emergency. He was able to diagnose my issue quickly, and advocated on my behalf for a quick return appointment to fix the problem. The company was responsive and timely to my initial call and having dispatch return my call. Thank you! Wonderful company and staff!

Al Burns

4 months ago

Lemar Whitman was the technician who responded. He was very knowledgeable of our system. He was also able to answer all of our questions. This was a very nice experience. I would highly recommend American Mechanical to anyone who might need their services.

Lisa L.

a year ago

I had made an appointment 2 weeks prior to the service date. They confirmed the day before at 8:30am and would provide the timeframe the plumber would arrive the day of the appointment. I called in at 9am since I'd not receive a confirmation, only to be told that they would not be able to make the appointment request that day, and needed to reschedule, citing employee shortage. I ended up calling Jim Bertolino plumbing, and they accommodated without issue. I have used American Mechanical before. Although I was happy with the service, I was displeased with the billing process. They wouldn't provide a detailed bill (list of parts and labor,etc). Only a flat rate was given.

Dennis Toles

8 months ago

The cost was too much, and still had to pay 85.00 for a service cost, just to install a new thermostat stack, which was 500 dollars, to install, and I had paid for my own stack. Another company will cost me 230 dollars to be installed, please call around and get other cost for any A/C work

Bear Creek

a year ago

Came out to provide an estimate for whole home generator. Brian knew his stuff and much of what he relayed was in line with my own research. Straight forward, no unnecessary upsells - just gave me what I was looking for. Greatly appreciated.

Stefanie Woomer

2 years ago

This company was very accommodating. Duane, who was the technician at my house was very up front with any and all concerns he had and we discussed and created a great solution. He installed my exhaust fan and I am so appreciative of the detail and care he put into putting this into my house. He is very knowledgeable and helped with any and all questions I had. Thank you also to Jennifer who helped schedule the multiple visits to my house and was most accommodating everytime we talked. Overall great company with great people.

Luciane Menezes

3 weeks ago

It is my 2nd time using American Mechanical and I will call again for plumbing service. FYI American Mechanical!!!

Evan sterner

2 months ago

After having multiple people/companies (including the city) come out and essentially tell me I needed to spend obscene amounts of money to fix my problem (which wouldn’t have) Rich was a real dude, shot me straight, and got my issue diagnosed correctly and my family taken care of after two months of jetting, multiple clean-outs and pvc replacement.

Anna Sosa

11 months ago

Dan S. was a very focused electrician who was easy to work with and pleasant for Bobby and I to talk to. We’d totally ask for him again. I appreciated how Brandy and other members of dispatch were honest and in consistent communication with me about how busy the schedule was or accommodating the possibility of a reschedule as our electric problem was outdoors exposed to a elements, mud, and mosquitoes. American Mechanical, we’ll look forward to getting several other things in our home looked at!

June Costello

2 months ago

The majority of American Mechanical's service techs who have come to my house have been professional, courteous, pleasant, and willing to share their knowledge with me to understand what needs fixing, and how, and why. I hold Ed Stonich, Plumbing Specialist, and Tim Hatfield, HVAC Specialist in highest regard for their expertise and people skills. They,,-and most others from American Mechanical, have made me feel secure in recent years, and currently, about the plumbing and HVAC systems in my 42 year old home in VA Beach. The office staff and department managers are outstanding in their customer service and people skills, further enhancing American Mechanical's reputation for excellence.

Michael Kyle

a year ago

Plumbing leak repair. Nick was awsome. Very professional and very detailed and friendly. Would use service again but was very disappointed that it took 8 days from first call to completion of solving the problem. I guess the reason in these times is always staffing shortages.

Nicholas Mazzio

3 months ago

They Installed my generator several years ago, and have stood by the warranty no question asked for two visits relating to Generac issues. Called at around 10am with a problem and they were there the same day and fixed before I got home from work on a Friday , under warranty without a dollar spent by me. Couldn’t get much better service than that! Thank you guys, and thank you Duane , the tech they fixed the issue.

Chris Burr

3 months ago

Brandon W was awesome. He was courteous, friendly and knowledgeable, wore booties in our home and solved our HVAC problem. I felt that labor pricing was quite fair given the time spent getting to resolution.

Sylvia Vance

a month ago

George was very prompt, considerate and efficient. I was very impressed and appreciative. Sylvia Vance

David Reddick

3 weeks ago

Mathew was very pleasant and quite knowledgeable about the job and the company he works for. Highly recommended 👌! D

Patrick Metheny

2 weeks ago

Dennis always does a great job and cleans up after himself

Alaaeddine Talab

3 months ago

Duane and his team did a great job! 10/5 stars restoring power to my recess lights and outlet. I had contacted a couple companies before and they would not be able to find the issue, and one even told me that I had to have new wiring put in and they would have to tear into my wall. I started to worry that it would become a large project. Duane took the time to diagnose the issue properly and troubleshoot it. I am happy that I won't be needing to tear up my walls!

Jonathan Cardenas

a year ago

American Mechanical seems like a good company. Tim McDonald was a good rep. However, I felt that his proposal was out sizing our project. We have a 1550 square foot house. He was recommending a 3 ton unit and larger ducts all around. We calculated that we only needed a 2.5 ton unit and just a few larger ducts. Also, he recommended an 18,000 BTU ductless mini split for our 288 square foot uninsulated 3 season room. Everybody knows that it’s better to go a little bit smaller and run a longer cycle, than have an oversized unit that turns off too often and doesn’t properly dehumidify. We calculated that a 12,000 BTU unit was adequate. Lastly, American Mechanical only recommends TRANE and Mitsubishi. Although solid brands, they are overpriced and we ended up going with a company that had comparable units from other manufacturers as well.

Tony Bailey

3 weeks ago

Very pleased with level of service provided by Drew. Explained everything in detail and was very thorough with his work.

Dana Stumpo

a year ago

I was so impressed with this company, from the start knowing that they were going to come within 24 hours and then when they were on their way they sent a text with the electricians picture, name and location! Wow. He came, and was extremely knowledgeable and genuinely wanted to help more than anything. I am a customer for life after this positive experience!

Christina Johnson

a year ago

The technician Austin was amazing. If you have aTrane AC unit, go with the company that is a dealer for the brand. So happy I contacted American and I’ll call again for any other issues I may have with my house. Thank you for such great service!!

william Refakis

a year ago

It was pleasant experience from the initial call. Everyone was professional and followed through with everything they said they would do. The work was done in a timely manner and was professionally installed. I have no doubts about using them again.

Debbie Harris

a year ago

I had a 50 gallon gas water heater replaced. My technician, Phil, was very professional and pleasant. He explained what he was going to do and then completed the job. He showed me the differences on my new water heater and fully explained how it functions. I was very pleased with his work and would highly recommend him!

Rod Evans

a month ago

I was pleased by the plumber American Mechanical sent for plumbing inspection and repair for sink plumbing and two toilets.Plumber Raymond Hefin was punctual, friendly, and efficient.

C. Manning

a year ago

So I chose Amer Mech, based on their reviews and they had done service 2 yrs ago. But, beware! After tech installed Freon, the air from the outside unit was no longer blowing up. Instead air was blowing out the sides. My husband took it apart and saw they had wired the fan in backwards. He wired white wire with black wire. It’s supposed to be white to white, black to black and if you didn’t know you surely would have noticed air wasn’t blowing up! Also stated my condenser coils needed cleaning for $600. Really? Look at my pics my husband took. Then he asked me if I would leave him a 5 star review. Glad I waited to leave review. And they are licensed HVAC TECHS?? This was deliberate sabotage to get me to buy a new unit becuz he saw mine had some age to it, but only 10 yrs. Just beware. Go with a family owned company imo.

Ashley Rose

6 months ago

Selling real estate I come across professionals in their trade on the daily, Jason is awesome. He was super thorough, addressed all of my clients questions and helped them understand things as new homeowners. The office was great to work with and very helpful. Highly recommend this company, and Jason!

Larry Dippo

a month ago

Matt came by to change out a motor. Very professional and personable. Knew what he had to do and got it done. Let me know how it went then took measurements to make sure all was functioning correctly.The service technicians at American Mechanical are the best. I have used them on my maintenence schedule for years. Haven't had a tech I didn't like.

Jeffrey Huston

4 weeks ago

American Mechanical responded to my request for service today. Drew thoroughly investigated my issue. I’m giving him a five-star rating.

michael giese

a month ago

Lemar was a true professional and very personable. He kept me informed every step of the way and resolved my issues.

Randall Tucker

7 months ago

Raymond Hedin came out too check out the flange in the master bathroom and to reseat the toilet. He arrived quickly and was able to quickly identify the issue, and made a fast, effective repair. He was prompt, thorough and courteous. The repair visit went very well and Raymond was both knowledgeable and very professional. Very satisfied! American Mechanical has earned our trust with a consistent record of exceptional performance and a commitment to customer service.

d garris

2 months ago

Excellent service. Technician very professional. Will be using this company again and share with family friends.

Robert Guess

7 months ago

The technician (Paul Yandle) was great!

However, the attempt by AMI to charge $555 for fixing a faucet was astronomical. I had to bring in another company.

Carisa Davis

10 months ago

I was really pleased with the prompt response and the recommendations. How communicative they were made my day, it helped ease the stress of finding a reputable company for the repairs. I also loved how informative they were by ensuring that I knew when the technician was going to arrive.

Michael Gulland

3 years ago

Absolutely terrible company. I wouldn't pay anyone to utilize their services. I had them come out to replace my front water main line. The employees were very rude, and completely unprofessional. They put a hole through my wall into my house, shoddy patch work job on my foundation, didn't clean up any of their work, broke the drywall in multiple spots on my garage, put all their excess trash in my flower beds out front. I've been calling for a month now to get the problems remedied and they never call back. Now it's going to cost me $1000 to fix all the damages they caused.

sondra alger

3 weeks ago

Helpful, very professional, yet friendly. On time and even nice and understanding with my pets. I felt comfortable leaving him downstairs while I worked upstairs. That is a big deal for me. Highly recommend.

Amanda Barnes

8 months ago

We had our yearly maintenance on our generator. The work was done quickly with a lot of explanation to keep us in the loop. Great job done by the technician - especially being outside in the pouring rain.

Kisha Jones

3 weeks ago

This whole experience with American Mechanical was extremely smooth and professional. Lindsey was very helpful and forthcoming with information. Brandon was through in his explanations of the right now issue and potential issues to come. He did a great job and now our AC is back working after what could have been a catastrophe. Thank you!

Ann Cleland

5 days ago

I have the total house plan and Dan came and checked out the electric component.

Customer 757

a year ago

My technician Phil was on time. Pretty cool that they text you the picture of whose coming even though I was not looking at the phone at the time. He was very professional and help me get to the bottom of the problem. If there were any future issues, he got my back. If you need a trustworthy company, this is it.

Lisa DeCook

6 months ago

They repiped the whole house. From crawl space to 2nd floor. They we very professional, nice and informative. Did an excellent job.

Dominique viado

2 years ago

Ryan and Darian where and are so awesome very informative great personalites just great !!!!Do whatever you need to do to keep these guysthey are a outstanding representation of the company. They made sure that when they came they where understanding of our needs and schedule very respectful and accommodated us as much as they could down to getting us window AC units just a couple to get us through the night with no ac system . It is now running getting cooler as we speak and they made sure to teach me how to use the new beautiful thermostat. Me and my husband are very grateful for there services truly ❤️

Marion Cundiff

a month ago

he was honest with me regarding not installing my new faucet due to the condition of my countertop. will call back to install once countertops are replaced.

michael gross

3 weeks ago

Brandon was awesome in diagnosing the issue with our HVAC system and getting us up and running again on the hottest day in world history so far!

Anne Bernardon

a year ago

My annual maintenance service went GREAT!
Ryan was very pleasant, knowledgeable and got the job done in record time! He was very professional and provided the BEST Customer Service! He is a valuable representative for American Mechanical!! Very much appreciated, THANK YOU!!!
⭐️⭐️⭐️⭐️⭐️

Davis Kiger

3 months ago

Dependable and ethical. Back up their work.
Always friendly and will explain what and why they are doing something.

Naesha Vincent

11 months ago

Awesome experience!!! The dispatchers kept in contact with me to keep me informed of my appointment window and when the plumber would be arriving. Paul was very friendly and quickly took great care of our outside plumbing needs!! I’m very impressed with the service!!!

TUDOR PETRE

4 weeks ago

Ed was punctual, professional, courteous and did a good job. Thank you

Antoinette Moore

a year ago

We recently purchased a generac generator. A week ago the weekly diagnostic test terminated. I called American Mechanical with the fault code I received. Avi responded today and diagnosed the issue and resolved it. He was professional and responsive. He was a specialist. I am glad he took great care of us.

Russell Moore

a year ago

I contacted several plumbing companies for a plumbing leak issue and American Mechanical was the only company that would provide service in a reasonable time frame. I spoke with Tanya at dispatch and she was able to schedule a technician within a few hours. Raymond Hedin from AM's plumbing team arrived later that day as scheduled. He kept me apprised of his arrival time and went right to work to get the issue resolved. Ray provided a thorough explanation of what would be required including a detailed estimate. The work was completed quickly including a complete clean up. I would highly recommend American Mechanical due to the professionalism of their dispatch group and the quality of the technician's work.

Amanda Frank

a month ago

Ryan did a great job- prompt, fast, professional

Allison barao

7 months ago

Ed was friendly, professional, and timely. He was especially sweet to my toilet-obsessed cat as he completed my plumbing inspection. He offered to repair a few non-emergency items in my home on the spot, and gave quotes for future repairs. He was knowledgeable about the services provided and completed the inspection in a timely manner. I will definitely call Ed for future repairs and inspections!

Lance Greeson

7 months ago

Brandon showed up prompt and on time. He was very professional and efficient diagnosing the issue with our furnace. He had the part on the truck and had our system back up and running in less than 2 hours. Very happy with service.

Doug Cain

10 months ago

After some initial run around and confusion about home vs commercial for my local VFW Post 993, American Mechanical really came through. Even with the initial issues, the team at AM kept in contact with me and was able to get out Vets back at a comfortable temp to enjoy their meals and watch their games. Thanks!

Lauren Thomas

6 months ago

(((Please Call American Mechanical)))We’ve been having ongoing issue for 5 years. We try to watch tv and run the vacuum and boom power knocks out. Work on the computer run the treadmill power knocks out. Had an amazing experience today with American Mechanical! My technician was Stephen Ferro!!! He really took his time to explain everything to me! We never knew our outlets had been wired wrong via (backstabbing is the term) which causes a domino effect of power outages super frustrating losing power all the time doing simple tasks! Mr. Ferro was so polite and professional I will be telling everyone my experience. I’ve included a pic of how bad it was before and never knew. Will be getting all our outlets corrected with American Mechanical.

brian hunter

9 months ago

First of all they handled situation that could have gone south and turned it into a positive. Respectful and professional my hat off to the ladies in the office. Looking forward to working with them for a long time. Generator installed great work. 👍
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Rich Richardson

5 months ago

Jake Greene was professional and friendly. He came the same day we called .

Gerald Homa

2 months ago

Raymond was very knowledgeable. Knew exactly what to do about running a new gas line for our new gas stove. Would use this company again.

Deanna Saddem

4 months ago

Matthew was very respectful and knowledgeable. Checked out our HVAC system and let us know what was needed and options we could go with. Will definitely use them again.

Michael Bivens

a year ago

Avi responded to our service call to trouble shoot our 20KV Briggs and Stratton whole house generator. He checked everything out and corrected the fault display and ensured the generator was working / transferring / handling the load properly before leaving this morning. He also showed us how to clear this fault ourselves and also put the generator into the proper modes depending on the circumstances. His visit was OUTSTANDING and his professionalism and attention to detail was VERY MUCH APPRECIATED.

Tammy G

8 months ago

Darren was very responsive to my emergency call. Very quickly diagnosed my furnace issue and repaired. Personable, polite & professional - embodies all the qualities I've come to expect from American Mechanical personnel.

Robert Palacio

4 days ago

It was very expensive for the little work he did. I did half the work for him before he show up. Not again well I call a plumber. Am a senior and a veteran with a fix budget.

Cindi Carter

a year ago

I have not used American mechanical yet, as I am currently just gathering estimates to replace my HVAC system. However, from start to finish they have been professional and easy to work with. Scot F. came to my house to give me a free estimate, and he did a very thorough job inspecting my old system and reviewing with me all of the ins and outs of installing a new system. He was not pushy at all but very informative and knowledgeable of what needs to be done. I appreciate that he did not try to upsell a bunch of stuff that I did not need. Their prices are also very competitive. If you're looking for a new HVAC system I would definitely check into American Mechanical!

Michael morence

7 months ago

I bought a system from American Mechanical less than 2 years ago. In the 2 years that I have owned this system I have had to make just as many service calls as the 20 year old system that they replaced in the last five years that I had it. In other words I have had just as many problems with a brand new “best ever” system in the first two years as a system that was one it’s “last leg” over a five year period. The last service call I had resulted in someone coming out and not fixing anything then instead of sending someone out the next day, I’m not even contacted to say they can’t make it. I’m not sure if I got a lemon HVAC unit or just poor service. …Maybe both.

Michael Watt

a year ago

Dennis called me back within 5 minutes of my requesting help with my heating system and arrived within 30 minutes of the call. He diagnosed the problem, quoted the cost, put in new parts and finished the repair within 1 hour. Dennis was a very pleasant and professional gentleman.

Stacy Weissner

3 months ago

Great communication and very professional. I appreciate that he put on shoe covers when he entered our home and I was given a precise time of arrival with their technician tracking link. Raymond gave me all the pros and cons of both options for my water line installation and the estimate was exactly what was charged. He even finished well within the estimated time to complete the installation. Very pleased!

R S

2 years ago

I needed professional assistance with an outdoor faucet and its fitting.Preston was able to quickly provide me with two choices. He was able to fully repair the problem and give me a full and detailed explanation of his services.He is very personable and friendly.I would definitely recommend your company thanks to Preston.

Victoria Munroe

6 months ago

Scott was awesome! He was incredibly thorough and honest about my current heat pump and what corrective measures were the best fit. He explained EVERYTHING and made financing very smooth and easy. Parts were ordered immediately and installation was scheduled within days. Highly recommend!

Lisa McCarthy

5 months ago

The American Mechanical team was all around professional, responsive and clearly communicated our issues across their team, starting with the customer service reps! Paul had excellent service from the start, was professional while at our residence, and his expertise was evident.

Garnet Gilmore

2 weeks ago

Steve Ferro did a great electrical job for us this am!
I would surely recommend him and American Mechanical.

Claudia Smith

a year ago

Called to have leak detection done. Was told their technician is so good he can diagnose & find leaks 99% of the time. I was hesitant, but took a leap of faith. Sure enough he found the leak right away, repaired it all in less than 2 hours for under $700. The first quote we got from another company was dig up entire front yard & repair all pipe to street for $6200. Glad I didn’t fall for that scam. Thank you Nick & partner for helping us for almost 1/10 of the cost. Will definitely call on American Mechanical in the future & refer to others.

J.A. Quinn

2 weeks ago

Very friendly, professional and knowledgeable. Arrived on time and explained everything before he did anything and gave constant updates.

Jack Payfer

5 months ago

Austin called and let me know when he would get here and went right to work checking my system after he was finished he went over his work. He was very polite and responsive to any questions I had

Muhammad Shakeel

a year ago

UPDATE: After my review below i spoke with Brittany and she listened to my complaint and took ownership to resolve the issues that I had with previous service call. I am very thankful to Brittany for addressing every concern and taking actions to further remediate those issues. Thanks again and I will be using this company again.I called to get our HVAC system checked for regular tune up. The communication was great, no problem scheduling and very courteous over the phone. The day of the service call when the tech came, I saw the tech pull up and sat outside in his truck for about 15 minutes and once he came up to me the first thing he mentioned is getting an annual plan, not what I wanted to hear before he even started to inspect my HVAC. Then he proceeded to check the outside unit and shortly after that he came inside the house to inspect the unit in the upstairs attic. From that point on he didn't speak to me for hour n half occasionally going to his truck and staying there for a while. My kids were home n being little they like to speak to new faces so my daughter said hi and he didn't even acknowledge her. Anyways, after he finished told me what he found, gave me options which I have to take his word for since I know nothing of HVAC systems he left and didn't even offer to clean up the fallen attic insulation all from upstairs down to the front door or move my ladder back down to the garage that I carried for him upstairs in the first place. Lastly, he didn't want to honor the coupon that was on their own website. Horrible customer service!

Lee Byrum

6 months ago

American Mechanical hires the most trustworthy technicians! Today, Ryan H performed a service check on our generator. He was prompt, knowledgeable, friendly and neat. We've had our generator serviced by this company for several years and we're always very pleased.

Julie Carver

9 months ago

Ed was our tech.My experience: Professional, courteous and answered all my questions.Explained what was wrong and even took the time to explain what he was doing- while fixing our leak, as I was curious about various things regarding our plumbing/leak issue.He also provided a quote on a secondary project.I'd like to note that I can count on one hand the number of companies, since moving to Virginia, that showed up when they said they would. Ed not only showed up right on time, he gave a courtesy call prior, to inform me of his ETA.That right there was enough to tell me I called a good company.If you're in need of a plumber- choose American Mechanical.

Cory Couture

4 months ago

Austin was very professional and knowledgeable. Was respectful in our home and was efficient with his repairs.

Brian Mikkelson

11 months ago

Mr. Mishory was VERY impressionable and professional. He didn’t mind showing me everything he did and left no question unanswered. In these times of lack of attentiveness, laziness, and unprofessionalism, Avi, was a reassuring breath of fresh air. He flowed of confidence not boastfulness. I would recommend Avi to anyone interested in having a Generac backup home generator installed and maintained. I’m really impressed overall with the company as well, as they installed a quality product in a manner which I can remain totally relaxed it will provide electrical power when needed.

Mary Holbein

2 years ago

Everyone that we encountered @ this company were professional, friendly & had a rapid response time from initial service with Drew, Tim in sales (who was very knowledgeable), to our wonderful installers, Dayton & Tommy who worked tirelessly to get our A/C installed on an extremely hot day! Will definitely recommend to everyone. Many thanks to everyone involved!

cindy

a year ago

Great service! Explained everything to us. Set us up for an appointment right away to get a new unit. Lemar was the best! On time, friendly... took the time to go over everything that was going on with our very old system. I would not only highly recommend American Mechanical but I would also recommend Lemar. Outstanding customer service!

Duane Roth

2 weeks ago

From the initial request for an estimate through the quoting process and now the installation, it has been an absolute pleasure working with American Mechanical on another project. The team today was outstanding.

Angel Frazier

a month ago

Matthew was excellent! He was extremely thorough with servicing our unit and made sure to address all of our concerns. He made suggestions that made sense and explained everything very well! I would highly recommend him!

Nicholas Cadenasso

3 months ago

Brandon was awesome. Asked a few short questions and got right down to it. Walked out about 30 minutes later with my house cold again. Can’t speak for the rest of the reps but he specifically made this whole ordeal a pleasant experience.

Nosmo King

3 weeks ago

Annual maintenance check was done very professionally. The tech, Ryan Holowiak, was very easy to talk to and he did a great job including me in each step he was doing. I will definitely ask for him anytime I need maintenance. Great job, Ryan!

Roderick Whittaker

5 months ago

Nick did a diagnostic and got to the bottom of our leak and our issues in bathroom. He was very professional and I would recommend them to everyone.

TacomaChris

4 months ago

I can't say enough about these guys. They have helped us in many ways. They will tell you when you don't need to spend extra on certain things. They give you exactly what you need and done very professionally!
HIGHLY RECOMMEND

Karen Aldridge

11 months ago

Phil went above and beyond to complete my project. I would definitely recommend this company. Really like the map when their on way and sends you the picture of who's coming.

Scott Cook

4 months ago

Drew was very professional and explained every step expertly. Rather than rushing to sell me a whole new HVAC system, Drew was able to determine a bad part that was replaced on the spot. He did an inspection on my system and provided ways I can help my system run better. I couldn’t ask for anything better. Great service!

Ron Doyle

9 months ago

Darren was excellent! Very professional and knowledgeable! Gave me a no pressure quote on repairs and assisted with extra pictures of attic for claim of rodent damage to my pest control service. I highly recommend him and this company!

Joanne Vigenski

3 weeks ago

My first time dealing with this company. Lamar was very friendly, thorough and professional.

Marcelina Hardy

a year ago

DO NOT use this company for water heater repair/replacement. They said they would call me with a confirmation they would be able to do the repair and never did. I had another company out and then they showed. When I called the office twice to resolve the matter, they pushed me off the phone and never called me back. On top of it, the repair didn’t fix the problem! They automatically charged me the repair cost and I still have a broken water heater despite them saying they would call me back to resolve it. They are not professional. Not trustworthy. If you’re reading this, do not use them. I hope my review convinces at least one person not to use them because then they can lose out on maybe the cost of the repair they unfairly charged me.

Ralph Connelly

2 months ago

Dan was highly proficient and performed all of the preventive maintenance on my emergency generator in a thoroughly professional manner. He showed how much he enjoys the work he does. I would be pleased to have him come back for the next regularly scheduled maintenance.

Nicholas Hardesty

a year ago

Jason came to perform an electrical inspection and fix a light fixture in my house. He was very helpful and listened to all my concerns. This is the third or fourth time I’ve used American Mechanical and they’ve always been great.

Heather C

a year ago

We had a technician come out because our heating bill is extremely high past two months. When the technician came out he ran a diagnostic test that cost $85. Just to tell us that he needed to run another test for $300 because there is a suspected leak. He also told us that we were low on refrigerant but that he couldn’t move forward until he performed the leak test. He then proceeded to tell us that the leak test might not tell him anything and that at that point he would need to run a different test. At this point we asked him exactly what was wrong with the system and he could not give us an answer, he simply told us we should just get an entire brand new system and he set us up an appointment to have someone come out and give us a quote for an entire new system. Please keep in mind our system is only seven years old.We decided to have a different company come out and inspect our unit. Theres NO LEAK & we ARE NOT low on refrigerant.THE Thermostat was set wrong and the capacitor was low on energy … THATS IT. Simple replacement of the capacitor, under $300 fix.Our heating system is now working perfectly NO THANKS to American mechanical. If you would like to spend hundreds and thousands of dollars for them not to fix your equipment, then this is the company for you!

Kenneth W. Smith

2 weeks ago

Repair man was cordial, polite, knowledgeable, quick, and very professional. Great experience

Stephanie Charles

2 months ago

The dispatcher was great at keeping me updated on when a technician would be out. The technician, Lemar, was very professional and helpful.

isaiah copeland

a month ago

I only count on them to get the job done! Other places are hardly available or don't communicate well and prices are way to high! I am satisfied with the service I receive eveytime from this company.

Lazar Milanovic

a week ago

I give 3 stars just because I have never gotten my receipt for the service provided. Also the technician told me that someone from the office will call me next day but I have never received the call.Edit: they called back, provided me with receipt and free estimate.

Lady Vamp

a week ago

I can't speak to quality or value for today's visit but I can speak to the professionalism, punctuality, kindness, responsiveness to my 29 million questions that Lemar Whitman showed today.These are elements that most companies are lacking these days and it is so refreshing to see it is still alive within this company. The guys that put in our generator from this company were the same way. I absolutely love having them at our house they get their work done but still maintain professionalism and treat us like human beings and with kindness.Thank to EVERYONE we have delbt with thus far and we look forward to many more years of the same.

axelderhund

5 years ago

The technician came to diagnose a water leak in the ceiling. After cutting a hole in the drywall, he determined that the issue was with the HVAC system. No problem, however, the hole that he cut was made using a dull/improper tool. It tore the drywall up, destroying portions of it in the process. I have included a picture that I took after I began drywall repairs, to show how badly this drywall was cut. I dont have a problem with the fact that the call cost $125 for him to simply cut the wall and determine the leak was someone else's responsibility, but at least spend $10 and outfit your technician with a quality drywall saw. Now I have to spend 5 times longer preparing the drywall before repairing it myself.

Millie Ott

3 months ago

We have never been disappointed in all the years using AM. I'm most impressed by the consistency in the service level no matter the employee. Nick was very friendly and informative . The staff goes above and beyond in communicating appt and arrival.

T Young

a year ago

The person showing up was pleasant enough, however.The job was to replace an expansion tank located at the water heater. This is only a half hour job, including set-up, cleanup.American mechanical wanted $550 to perform this service.The expansion tank cost, at the most, $100.That translate to $1000/hour service rate.Really, $1000 hourly charge..I know inflation is up but this flagrant over charging is absurd.I will perform this simple task myself in the end and rethink my use of American mechanical ever again.

Charla V. Johnson

a month ago

Great customer service and attentive to customer needs. They explained things well!

Qaaid Williams

a year ago

Stephen Ferro did a great job! He was on time, service was great, and he did some good work even when an obstacle came his way. I would recommend him and his business any day!

Katie Bochek

3 months ago

Drew went above and beyond today to help with identifying different HVAC units. Will definitely continue to use American Mechanical for plumbing and HVAC needs!

Gracie King

a week ago

Nick was punctual. He was further polite, focused, professional and knowledgeable .
An asset to your company 😃

Pam Moore

a year ago

Awesome company they were able to accommodate me the same day service. My tech was awesome cleaned up after himself and very kind explained everything he was going to do. Highly recommend this company Shawn is awesome

William Swinford

4 months ago

Very professional Generac while home generator install. The techs sure could use new uniforms/shirts, they all looked like they’ve had their shirts for a hundred years. C’mon American Mechanical, take better care of your employees. They represent you in the field…

Jeremy Snyder

9 months ago

Called about heat being out last night, they took my information and called me with an appointment the next day. Austin showed up on time and diagnosed the problem and has it up and running in no time. Great experience I have no complaints.

Al Stevens

3 years ago

James was very professional and knowledgeable. Excellent customer service. American Mechanical will get all my business from now on.I just had a complete HVAC system installed in my house. It was the most professional installation I've ever had on anything. Kevin and his crew were awesome. I consider myself very hard to please and the completely exceeded my expectations. They are by far the most professional company from top to bottom that I've ever been associated with.Tickled to death,Al Stevens

Burak Alifakioglu

a year ago

I’m usually hesitant to go with bigger companies but Rodney was a professional and a gentleman. He talked me through everything he was doing while he was doing it and didn’t try to sell me on anything that wasn’t necessary. It was clear he liked what he does and cares about the people he helps. Definitely will be using these guys again for home repairs in the future.

Mike & Sonia Perry

a year ago

Ryan performed an annual preventive inspection and service of our emergency generator. A+ for the work performed. Not only did he perform the work with a high level of expertise and quality, he answered my questions and invited me to hang out and observe. He went beyond what was required and provided great customer service. Great job!

Patricia Shorter

5 months ago

Great customer service. Technicians were very knowledgeable of what needed to be done. They were fast but efficient and cleaned up after the work was done.

Sherrita Muse

10 months ago

I would definitely recommend this company. When I called, they set up an appointment for someone to checkout my heating unit fairly quickly. The technician (Austin) was very detailed and informed me what was the problem but also identified other areas of concern for me to consider. The technician was very professional and was very informative. I’ll definitely work with this company again.

Brice Anderson

2 weeks ago

Ed the plumber knows his stuff. He arrived on time, quickly diagnosed the problem, and made the repairs.

Anthony Schaefer

2 months ago

Outstanding and courteous as always!! The representative was very knowledgeable and professional. He answered all questions thoroughly and provided excellent service. Thanks again!!

Myles lawson

2 weeks ago

I have never had service like you guys thank you and Mike and Thomas did a fabulous job thank you you the best

Kenny Mabry

2 months ago

American Mechanical, Inc. came to my apartment looking for a leak on my water service. Because of my extremely high water bill. They determined that there is no leak and that the Portsmouth,Va. Water meter is faulty. The meter is charging me for 456.256 gallons of water for every 5 gallons actually used.Thanks again American Mechanical for helping me determine the problem.

questosciffo

7 months ago

Ryan from American mechanical came out to service our generator and he was wonderful! He did a great job fixing our unit and took the time to show me several things. He is definitely a very valuable member of their team! Thank you Ryan you're the best!

Jon Cantrell

a year ago

The technician that came out (Orville B Peters) was absolutely fantastic. He was very willing to explain everything he was doing in detail. He explained why each step or part was necessary or unnecessary. He made sure that everything was working properly before he ever thought of leaving. Excellent work and excellent work ethic. Thank you.

Anneliese Rivera

4 years ago

From the first meeting with Mike I was impressed with American Mechanical. He had a friendly straightforward approach that made my decision easy. Jennifer was great working with my crazy schedule to insure that the installation of my new system was done in the quickest time possible and let me know if any delays in a timely manner. David and his crew worked efficiently and quickly to install the new unit. Everyone was friendly, courteous, and professional. As the face of the company they they made me very comfortable using American Mechanical again for future work on my home. I would definitely recommend them to anyone who asks and feel that I got great service, work and value for my money. Everyone was exceptional.

Andrew Morant

a month ago

Save yourself time, money, and the headache! Just call them first! Paul came out and did not quit until he fixed the issue. Paid almost the same the day before with NO results. Paul was absolutely amazing! Very knowledgeable, strategic, and friendly. Can’t recommend him more!

paul flanagan

a year ago

Outrageously over priced. Plumber took advantage of 86 year old woman to charge over $700 for less than an hour's work. Yes she agreed because she felt she had no choice. Very poor business practice.In response to the American Mechanical reply, the reply is disingenuous at best. If American Mechanical is proud of charging $710 for an hour's work for an elderly lady afraid of water dripping in her unit, then so be it. Future customers should know that American Mechanical will stick with its unfair business practice (admittedly legal) rather than do the right thing. American Mechanical should be ashamed not proud. They hide behind caveat emptor, buyer beware. We are now wary of any further work with this firm.

William Lee III

2 months ago

Provided detailed information concerning installation of whole house generator. Sold me the service.

Chris Tolton

11 months ago

George came out on an installation follow-up, assessed the situation and made copper tubing adjustments in just a few minutes. He was very pleasant and professional.

Slomotion6171

2 weeks ago

Austin was on time, courteous and very polite with his service.

Valtee Belcher

5 months ago

Great and professional service. The technician, Nick, was very knowledgeable and motivated to discover the root of my plumbing leak issue. He was able to determine that the leak was due to a poor meter reading Public Utilities, which took a great stress off my shoulders as a homeowner. Definitely will use this company in the future!

Jesse Collins

3 weeks ago

The technician was prompt, on time, and professional. He answered my questions and was considerate to the impact his work would have on my family, who were home at the time. I would recommend American Mechanical for your service needs.

Michael Jelinek

a month ago

Great service as always. Explained my options and didn’t push for a costly repair without seeing if the easy fix will rectify the situation. Always happy with the service and professionalism.

Joel Hunter

a year ago

Ed was very polite, efficient, and good conversation. I was only billed for the work, not the conversation. He pointed out several things that could be done and the most cost effective way to fix them (easy fixes myself) while doing the work I requested. I've used American Mechanical before and will almost definitely use them again in the future.

Dedra Kelly

4 months ago

I highly recommend American mechanical. Electricial Technician Duane was very professional, relatable, friendly and knowledgeable, with diagnosing the problem with my electric. DUANE is the Man!!

Danielle DeLashmutt

3 years ago

American Mechanical was a second opinion from a friend who did some research. I needed a new Crane 3 ton unit and since so expensive wanted to make best decision. I have been happy with my other company in the past but I didn't feel like they were very attentive. I appreciated how timely they were with my FREE estimate. Professionally written out and emailed. They are technically advanced with their notifications confirming, reminding and noting arrival. Kim was wonderful answering any questions and provided two window units for A/C when had to wait a week. Dillon A and his team were amazing. They worked late into evening to complete a large job and then took time showing me how everything worked and I could tell he was proud of his work and the quality they provide. Additional team members came over to assist to ensure the job was complete. American Mechanical clearly puts money back in their employees and company and I am very pleased I decided to go with them. Additionally, Dillon had a young apprentice he was guiding and he was very patient and kind.

Sandi Thigpen

a week ago

As usual AMI provided excellent service when they sent Ryan Holowiak out to repair our Generac whole house generator. Ryan was cordial and professional and gave us detailed info about the problem and approximately when the new part would arrive and that he would contact us to arrange an appointment. Thanks again, Ryan, for a job well done!! AMI is the best!! Bobby and Sandra Thigpen

Vagif Abdullaev

a year ago

Two weeks ago I ordered a job in the electrical department of this company.The day before the service, I received a text message that the technician should be at my home today.I confirmed that I would be at home and will wait.However, on the day of the service, I received a call from the American Mechanical operator that they were loaded and put me on a waiting list.When I called again in the middle of the day, the operator said that I was not on the service list, she can put me on the waiting list but does not guarantee service.The manager wasn't in the office.I got frustrated and ordered a service from another company.I did called American Mechanical, and canceled my order.

Reginald Griffin

a month ago

He told my family that our ceiling fan was on its last leg. Grateful for the advice and guidance Duane shared. We will be looking at getting a new ceiling fan. Duane said he would be more than happy to install it. Thank you Duane. Thank you American Mechanical.

Tara Wiese

4 months ago

Paul was excellent. Would recommend. Tonya and Lynette were super nice and service turnaround time was great. Will call again for future repairs.

Susan Hilgers

2 months ago

Paul was professional, experienced, kind, humorous and went above and beyond. He fixed the issue with expertise

RL O

4 years ago

Rich was very professional and courteous during the service and installation of my water heater. He took the time to review with me the work he completed by SHOWING me what he did. Most people talk to you by reviewing a piece of paper. I would recommend his service to anyone. He did the job quickly and I greatly appreciated it.

Lee Benson

4 weeks ago

Duane and Stephon got the job done with ease. They know what he's doing. Service was for electric panel upgrade. Very professional

Frank Taylor

4 weeks ago

Dan Steele performed my annual generator service in a PROFESSIONAL and TIMELY manner as usual. I would also like to extend my THANKS to DAN for his EXCELLENT customer service Keep up the good work and stay SAFE. FRANK

Donna Edmondson

7 months ago

Arrived on time. Ed was very personable and patient. He explained his inspection and recommendations. He provided all the appropriate documentation and receipt as requested. Highly recommend and will seek their services in the future as needed.

B Stapleton

10 months ago

Austin came by today to do an operation check on why our AC was freezing. He was prompt, professional, and upfront about all the options as far as cost. He also explained everything in a way that was understandable. Highly recommend this company and will be doing any further work through them!

Larry Walker

4 months ago

Ryan was very knowledgeable, helpful and courteous!
We feel very comfortable having him perform the annual maintenance check on our 24 Kw generator.

Kevin Overmann

a month ago

Lemur did an amazing job off getting our system up and running. Would definitely recommend this company and will keep using their services.

Philip Vance

5 months ago

American Mechanical has been my families go to first for repair. Nick did an awesome job. Thank You!

Don Gallardo

4 months ago

I had a leak under my slab. Rich came out, chiseled out the concrete to find the leak that was detected. He had to chisel up more concrete because there were actually four leaks. He repaired the pipe and replaced the concrete. Also provided me with more information about getting pipe replacement. Very professional, insightful and helpful. I'd recommend Mechanical and Rich specifically to others.

RJL18

2 weeks ago

We had a new HVAC system installed and I am so impressed with the quality of work and professionalism of both Bobby M and Darren F. and their team. Both were professional and worked hard to finish the job on time. We are very confident in the quality of their work. They both were obviously experts in heating and air conditioning. At the start of the job they went thru the job order and went over everything they were going to do and then when they were finished we reviewed everything that was done . We are very happy with our new systems. I would highly recommend American Mechanical.

Kimberly Beach

3 months ago

We will never use any other repair business besides American Mechanical! They are always professional, efficient and thorough. We’ve used their services for HVAC and plumbing and their service was stellar. Highly recommend.

Steven Pascal

8 months ago

As always, American Mechanical employs timely and knowledgeable professionals like Jason. I’ve never had anything but positive experiences with them and highly recommend their services.

Loreen Mullarney-Yano

7 months ago

Our old water heater was halfway out the door, so we called American Mechanical to the rescue. They responded promptly and sent their tech, Rich, that very day. Rich came on time, inspected our old unit and found, as expected, that one of the elements was as dead as Jacob Marley. We arranged with him for a top quality replacement unit that would fit the spot where the old one was, but better. He pointed out the wiring and pipe problems, which were never satisfactory and potentially unsafe, in addition to the fact that the old unit was really too short, so that it had to be placed on cider blocks.Rich returned the next morning as promised, even earlier than expected, disconnected the old unit, fixed the piping issues which had looked Frankensteinian, and cleanly installed the new unit, with everything fitting as it should, taking the time to explain exactly what he was doing and why all the way through the procedure. He tested everything to make sure it was working properly and cleaned up the area.The new unit may have been more expensive than we had expected, but we trusted American Mechanical to do the job right, and they certainly did. Rich was top notch and very professional. There is a reason we went with American Mechanical. They have earned our repeat business.

Addie Bowser

3 days ago

The Service Technician was professional, knowledgeable and thorough in completing the maintenance on our heating system.
He patiently reviewed and explained his finding and recommendations with my husband. We were both quite impressed with the service provided. Great Job!!!

Donna Cummings

a week ago

Raymond H. came to replace the faucet on the mop sink in my laundry room. He had the correct size on his truck and was able to get the job completed with no interruption. Very pleased with his work.

Sandy Edwards

6 months ago

Although this call was to get a quote to upgrade our panel, I love that all the techs American Mechanical sends are always pleasant and easy to talk to. He walked me through what my options were and answered all my questions. We've had a service contract with American Mechanical for years and I will continue to utilize them for any repairs/service needed. They never let me down!

Michelle Perry

2 years ago

Eric was hands down the BEST plumber we’ve EVER had! He was extremely professional and efficient. He was also very understanding and patient with my baby cousin who kept wanting to check on him and the baby gate I ultimately had to put up so he could work without interruption. We’ve found the plumbing company we’ll be using for any upcoming repairs, for sure.

Just Looking

2 weeks ago

Drew was fantastic! On time, explained everything, showed us pictures he took of our attic equipment, did a thorough walk-through, priced out our options and provided expert installation. Highly recommended! ⭐️⭐️⭐️⭐️⭐️(Oh, and Sammy and Ozzy said two paws!) They got along great with Drew, too 🐾🐾!

Scott Debb

6 months ago

Most of their techs are really good--knowledgeable and generally do good work. Like a lot of these semi-larger companies, they're not going to be the cheapest quote, but they do stand by their work in our experience. We've had them do a lot of work over the past five or so years--generator, HVAC overhaul, tankless water heater, electric, plumbing, etc. and generally happy. Sometimes coordination between various departments can be messy though, if you have more than one project going on at the same time, but again, the workers who come out to the house tend to do good work.

Charles Wydler

a year ago

Easy to schedule, sent reminders of service and time, call in morning to let me know when I was on schedule for day, called and texted when on way, did quick assessment of job provided estimate and knocked out work, cleaned up, provided overview of work and departed. Great job by Dan.

Nicole Bonn

2 months ago

Sink pipe clogged
Raymond was responsive, honest, and clear on the issue & fix. He was training Justin who will clearly be a great tech just like Raymond.

Alexis Mocco

4 years ago

All around GREAT service. From our initial consultation to the final install, everyone was very professional and the turn around was very quick. We got a great deal, excellent customer service, and a superb install team who got us working air conditioning for the first time in 2 summers!! We can comfortably relax indoors during hot days now. THANKS SO MUCH TEAM!

Roger Griffin

11 months ago

Ed was timely and responded promptly on a Saturday. He communicated the needed information well and explained all options to help us decide how to proceed with our choice to repair or replace our water heater.

Ronald Jones

3 months ago

Estimate for Generac and installation.Brian was professional yet personable and made the process pleasant. Was more than satisfied with the encounter. A ++ experienceSean, Preston, Jason? did a wonderful job on the platform for the generac and the generac installation, beautiful work.and not to forget Roger came with the minifork lift to put up the generac generator onto the 5 foot elevated platform.Cudo's to Jake and Noah for upgrading my breaker panel and the transfer switch for the generac and installing the whole house breaker (Jake this morning).All the work was done right, everyone was nice and professional, and can't overlook how pretty the work was oneMy highest recommendation !!Ron and Deb JonesOcean Park, VB

Laurence Apel

3 weeks ago

First class professional Dwayne addressed and fixed our problem. Phone, texts and updates mark your company as a rare customer service organization! Fantastic.

Sherry Rumpf

a year ago

A review start to finish. . George, Installation Manager, resolved lingering matters. Knew his craft, courteous. If a final inspect was done at the end of the job return trips could’ve been prevented.Tommy & Justin - WOW! You guys took care of business professionally, timely, and kindly. Worked through to finish today, but no shortcuts. Tommy definitely knows what he’s doing. And Justin, all the hard work to correct issues with ductwork, much appreciated. You guys rock!Tim tried to sell us a concrete block to place in front of the unit, that we already had & replace a newer heat unit. We got it straight with my husband on the call, but it should not have occurred. Seemed we paid above average, but the crews were great. Anything that needed twicking they were on it and for them I rate 5. The overselling, a billing correction that should have been communicated 3 months, instead calling months later with a “wrinkle”, poor/incorrect communication, and the added stress caused, a lower score was warranted.

CJ's INFO

a year ago

The service I ordered was to fix a hard wired doorbell that I spray painted lol. (FYI: Don’t spray paint your hard wired doorbell! Just buy a new one with a different color if you can - which is what I had to do as well.) So I called American Mechanical who came out and they had to run new doorbell wiring because it was old and bad in general. 1st Master Electrician Rodney who performed the inspection / diagnosis was professional, on time and informed me I would need new wiring. 2nd Master Electrician Jason who performed the re-run of new door bell wiring was also professional, on time and completed the job. Both gentlemen were friendly, knowledgeable, listened to everything I asked and went above and beyond. Pricing was little high but was well worth the service all around. Therefore, I highly recommend this company! Thank you I couldn’t be any happier!

cheryl cochrane

6 months ago

Great company! From beginning to end they were courteous, professional, and technically intelligent. My husband and I have encountered quite a few companies that were more interested in doing a job and getting paid versus this company that did a great job and went above and beyond.

Victoria Smith

2 years ago

Reviewing again because this seems to be the only way I can get in touch with the owner.To follow up on my original review, we were never contacted before the holiday weekend. As we're the consumers PLEADING to have a conversation about an $1,800 dispute, we were each waiting by our phones last week.The owner's promise on their website reads: My employees and I know how to get the job done, and done right (the first time). Because we charge by the task and not the hour, our customers always know they’re getting an honest price and a great value. --- This couldn't be more inaccurate.We finally got in touch with the Service Manager 7/6 after we threatened legal action, and we had about three conversations with him throughout the course of the day. Not once did they apologize for our experience or their mistakes.Most importantly, we still had our original thermostat in the home; in order to double check their work, we replaced THEIR thermostat with our original thermostat. Turns out, our original thermostat works fine and AC has been cranking ever since, indicating they replaced a part that was never malfunctioning and charged us (we're estimating) about $500-700. They offered to refund us about $800 of the $1,800 we've paid - once we return the thermostat and to account for warranty pricing on the Board (which they never initially honored). We don't find this solution acceptable or fair. And would be naive not to question the other charges, since they replaced a perfectly working thermostat - less than 3 years old. As of 7/7, we have countered and asked for reimbursement on the ACF Board they claimed to be malfunctioning, and are willing to pay for the original diagnostic fee + clearing of the lines. We've even offered to remove any negative reviews if reimbursed for what we believe is fair.We have repeatedly asked for a breakdown of parts versus labor in writing and they refuse to provide.We have yet to receive closure,. I am not in the business to destroy other companies' reputations, but simply informing others to be vigilant of this type of service. We have given American Mechanical countless opportunities to make this right and we're very frustrated at this point.

Stanley Dimirack

7 months ago

Avi performed preventative maintenance on a standby generator. He is very knowledgeable and did an excellent job. I would definitely recommend him.

Sharon Clements

2 years ago

Excellent job! Every interaction I have had with an employee of this company has been pleasant and kind. That speaks volumes! What great customer service. My AC system went down and they were able to work me into the schedule for the following day. I can’t thank you enough Vincent and American Mechanical! Living in a home that’s over 80deg was miserable for me and my furry family.

Margaret E

8 months ago

I DO NOT recommend this company. AVOID American Mechanical of Virginia Beach.Very dishonest way of doing business.Initially very courteous and accommodating, but that changes once you've signed the contract. Do NOT buy their service plan, it's worthless.They have poorly trained technicians who do not take pride in the work they provide. In my case they misdiagnosed the problem and billed me for the repairs that weren't necessary. Replaced parts that didn't need replacing, simply so they could charge me more.I called American Mechanical, Inc. because of the proximity to my house and the great reviews (their 5 stars reviews are fake).My HVAC unit was about 4 yrs. old. I had to replaced it once they were done servicing it.I found out afterward that the cost of the part that needed to be replaced was only $8.20. The cost of parts and labor should have been $100 - $150. Everything else that was done was unnecessary work to the tune of $1,200. Very costly to me and very profitable American Mechanical.My HVAC got damaged because:- since the $8.20 valve was not replaced, AC was running but not moving the air which led to the ice forming on the coil overnight.- when informed about the problem, American Mechanical eventually dispatched an unlicensed HVAC trainee that was performing the repairs unsupervised by their licensed tech, Manie.- the unlicensed/unsupervised HVAC Tech damaged my AC unit by trying to defrost the coils by hammering on it with a tool.When confronted he denied and claimed that the damage was done before hand.Their very lengthy contract stated that I authorized all the work that was performed. I had no recourse.Don't do business with American Mechanical, Inc. of Virginia Beach. You will regret it if you do.

James Williams

4 months ago

Me and my wife found this gentleman from American Mechanical to be very Arrogant, he told us that he wouldn't help us unless we let do the job; the way he recommended. He said otherwise it was worth his time to just do what we wanted done.

Victoria Afor

a year ago

My water heater stopped working over the weekend and I was unable to fix it . American Mechanical was very helpful on the phone and ended up coming very early on Monday morning. Phil, the technician, was very informative and quickly solved the issue. He was honest and I appreciated that a lot. Will definitely be using American Mechanical again and works recommend them to family and friends!

Todd Kline

5 days ago

Steve Ferro was professional and effective. He walked me through the exact problem, showed me exactly what they need to do to fix it, and left me with an enormous sense of confidence that the fix will last.

Michael Kuchinski

10 months ago

The technicians were very friendly and professional. They went about diagnosing the problem with the thermostat and found the problem to be a blown fuse. I now have my A/C back on. Thank you American Mechanical and Jon

Ramon Ayala

a year ago

Ryan Holowiak went above and beyond expectations to provide outstanding customer service. He was respectful, courteous, friendly, and approachable. He not only informed me of the extent of the service call, but also provided step-by-step instructions on how to maintain and operate my emergency generator.I was able to watch him during the service call and in my opinion, his attention to detail is light years ahead of any technician I have had working in my home.His dedication to great customer service speaks volumes about your company and reflects great credit upon him.Thank you so very much!Ramon A. Ayala-Heredia

James Mitchell

a year ago

Very communicative and professional. Friendly call center, as well. The majority of the work done so far has met our needs, although things get expensive. Maybe that's just the year we're all having.Their plumbing folks have been top notch, while the electrical and A/C folks have been solid, too.The reason for 4 stars (should be 4.5) is because the company is really understaffed... running balls to the wall constantly. This has led to numerous rescheduling. Not really their fault but it impacts scheduling, particularly when having to reschedule multiple times for one job.***EDIT - SEE BELOW***Edit/June 2022: I'm downgrading my initial review due to their HVAC / AC team. Highly unprofessional, ambiguous in their assessments, and extremely overpriced. They are the reason I will no longer use American Mechanical.The rest of my review holds true, although overall, American Mechanical is comparatively expensive for all the services they provide.-J

Veanessa Brooks

11 months ago

Class A Contractor, Class A Service!American Mechanical (Tim H) was recommended to me and he represents the company well! He is meticulous with his work. He was very patient and educated me on the different systems and requirements for my home. I will definitely recommend him and American Mechanical to anyone who needs HVAC repairs and / or maintenance.

Brandon Keith

7 months ago

Avi was very professional and informative on my generator repairs. Great service!Preston repaired my gas line on the generator. He was just as professional & courteous.Thanks Avi, Preston, & American Mechanical for getting the job done right!

gail wilkinson

5 months ago

Fast, professional and reasonable. Very happy with the service we received.

CAPTAIN SLACKBEARD

2 years ago

Shawn was absolutely amazing. He got here within 30 min of my call and was able to repair the damage to my shower valve piping. He showed me each step that he did and explained why he did the things he did and made the changes that he did. He even installed the new knobs, faucet, and shower head which was originally what I was doing that created the problem in the first place. 5 stars, 10 out of 10 will use again if needed.

Paul Blanco

3 weeks ago

Great experience with the technician, very polite and a straight shooter. Not one to give you the run around with issues. I really value his honesty.

Tuwanda Williams

4 weeks ago

Jake is very professional but customer friendly. Jake and team ( Steve and Josh) was on time. Jake explained the installation process and kept me informed throughout the process, ensuring I understood each steps taken. It was a seamless experience. Jake and team (Steve and Josh) are the ultimate professionals who know their craft. Ask for Jake, Steve, and Josh. They will not disappoint in getting the work done. Super customer service and customer friendly.

Phil Mullins

a year ago

Avoid this company if you can. $500 to change a capacitor that cost about $20 on my A/C, that took under an hour. Serviceman changed it before telling me how much it was going to be, then showed me the invoice and basically said I agreed to have it changed for that price. Then said he could take it out if I had a problem with it... The invoice had no cost breakdown of how much anything cost. I tried calling the main office twice with no call back. When I finally was able to talk to someone, they admitted up front that they were more expensive than other companies in town. They also said their prices are like menu items, and that they don't do cost break downs. So they can essentially make up any price they want. Terrible company and customer service.

Danielle Stewart

5 months ago

Very nice and professional. Good quality. You get what you pay for. Put in a whole new unit in 1 day.

Ron Conley

10 months ago

What I like most is the employees, they are extremely polite, friendly, and helpful during this emergency, times when supplies are hard to get the staff is eager to do whatever it takes to assist in helping you meet your needs. I would like to single out someone who made an impression on me and that’s hard to do, as I am a retired Army Sergeants Major (SGM E-9) and have high standards. Bobby Magee is that person, a down to earth professional, whom I enjoy talking with, you can see that his employees emulate his professionalism. The best advertisement a business can get is a great referral, and I constantly give American Mechanical that plug every chance I get and feel that it has made a profound effect in my life with my wife's health. So, thanks to George for sending such a professional team and all the staff at American Mechanical.Lead Bobby and his assistant Key and his helper Tom have all provided excellent service and their professional attitude, politeness, and respect is something that is not always commonly seen in the workforce, and a breath of fresh air to see. They always make you feel comfortable when they arrive on site, and ready to accomplish the task ahead. It's their interaction with customers that makes the customers want to come back again and again. Plus, customers pass on their experience to all their friends.V/rRonald L Conley Sr.USA, SGM Ret.

Janiesha Woodbury

a week ago

Brandon was knowledgeable, respectful and efficient. I will definitely call them for future needs.

Larry Rossen

2 years ago

American installed a Honeywell generator for me in July 2020. The next day, I began having problems with one of my AC units. Installers ran two cables, one from each compressor, to the transfer switch. The service man American sent out, said the problem was the compressor. I had my AC contractor come out, and he verified the compressor was in good working order. The second service man American sent out, said the problem was in my electrical panel. I called and electrician, he came by and said the panel was not the problem. The third service man American sent out, found the problem. He said the original installers, had the wires on the end of the cable, touching, which was shorting out my AC system. He separated the wires, and I have not had a problem since. When I asked to be reimbursed for the money I spent on the electrician, and AC service calls, American said it wasn't their fault, that the circuit breaker in my panel was to small for the unit. It is very interesting, that in the 18 years I have lived in this house, I never once, had a problem like this, and haven't had one since . I asked to speak with someone in management, but could not get a response. It is a shame what people will do, not to take responsibility for their own actions.

Rachel Lugo

a year ago

Phil was very cordial and professional. He worked diligently and efficiently to install our state-of-the-art tankless water heater. Phil’s service is a great example of the quality service customers can expect to receive from American Mechanical.

Margaret Alfsen

7 months ago

The service i received was wonderful, the technician Phil showed up on time and he kept me informed about what was going on. Looking forward to working with them again soon.

EMTA Enterprises

a year ago

Very Professional. RYAN did a great job. Good Communications with CALLS and TEXT. My Generac was installed and serviced by them for last 7 years. Runs like it's brand new! ALWAYS a GREAT Experience with them!

Jan Jaworsky

a year ago

Vincent did an excellent job of cleaning and inspecting our Trane HVAC system. He was knowledgeable and explained what he was doing and why. He made it easy for us to understand our system. We will request Vincent the next time we need HVAC service. Thanks American Mechanical, Inc. for a job well done.

Melanie Lassiter

7 months ago

Prompt arrival and multiple phone calls to let me the time of arrival. Installation was completed efficiently and i was explained in detail the services performed, including photos.

William Culbertson

a month ago

I’ve been solely using American Mechanical for a few years now…in the past it has been HVAC and Electrical, today it was Plumbing. Phil figured it out and did a great job; I don’t bother looking for any other providers now.

Louise Slate

3 months ago

I came home to a water leak in my ceiling and called Americanmechanical. They were at my house within 20 minutes, found and fixed the leak, and cleaned the condensate line so it wouldn’t happen again. Darren was friendly, professional, and kept me informed thoroughbred process. He made my night. I highly recommend him and American Mechanical.

Alan Moore

7 months ago

Right on time this morning. Called 10 minutes before arrival. Protected carpet, took care not to damage but promised if did any wall or ceiling damage that they would fix. Removed old equipment from home. Cleaned up their work environment and removed all items. New system is awesome and working perfectly. Thank you AMERICAN MECHANICAL for such a professional job with superb technicians!!I RECOMMEND AMERICAN MECHANICAL FOR ALL HVAC NEEDS!January 20,2023: Got new hot water heater installed! Professional, proficient and most awesome job! Thanks American Mechanical

Tracy Yoda

a year ago

My AC went on the fritz over night. American Mechanical gave me same day service! Austin was very polite and explained what was wrong with my HVAC system and got it up and running. Thank god too since it was 90 degrees today! Excellent service!!!

Pamela Livingston

a month ago

Lemar was very knowledgeable and helpful. He the AC up and running in no time.

nicholas walker

5 months ago

Do not recommend using this company unless you have a hefty home insurance plan that will cover them. Technician tried to convince me to pay them 1200 dollars to change out a part that only cost me 106$ brand new from the factory.Update * Turns out that the gas valve they wanted to replace was not the issue at all. One of the sensors to the valve needed to be replaced. Which only would have cost me an extra 1000 dollars to replace the consumbales, as the technician called it.

R W

8 months ago

I called American Mechanical for an estimate and Jason was incredibly professional, friendly, and informative. I haven’t chosen providers yet but they are absolutely at the top of the list from this interaction. Five stars so far.

Lolita Bangoura

10 months ago

Raymond was very helpful and gave me estimates upfront. No repairs were done today because parts will have to be located and ordered. I would recommend American Mechanical

John Dyer

a week ago

We were given very good advice. Tim was honest and trustworthy. Keeping his business card. There are a lot of preparations we need to make before installing a new unit (to facilitate such an endeavor). If and when we decide to get a new unit we will contact Tim.

David Faris

11 months ago

I had a whole house generator installed. Jason came and was very informative about the whole process of the instalation and options available. After the instalation Jason came back for the initial start up and again was impressive with his knowledge. A.M. should be proud to have someone like Jason to represent their company.

Craig Maples

4 weeks ago

Paul and Ray did a very professional job of re-piping my home. As extensive as the work was, they made it as painless as possible and the work was completed in a reasonable amount of time. They were very accommodating of my requests and made every effort to control dust and debris. I give them my highest recommendation.

Marie Jones

6 months ago

Water leak underneath house. Also used this company to redo out door plumbing a few years back and a new Heating and Cooling system. Can’t say enough about how well they did the job. So very polite and courteous. Also cleaned up everything around my house.

richard castillo

a year ago

The service they provided was sub par to be honest. I had a gentleman come out to give me a quote and upon completion of it he took my money and left my house and I thought I would get a call for scheduled service. Well, I didn't. I had to reach out to the company to get an install date for my charging station. Which was annoying. The other issue I had was when the installers got to my home, they installed the conduit incorrectly to the house. It was nothing like the estimator had said it would be installed. So I had to call them to get the installation fixed. They didn't deliver the product they said they would, at a time that they said they would, and it caused me to do additional hassle to get the bare minimum.

Earl Royer

6 days ago

As always American Mechanical does great work. They called ahead to confirm the appointment. The technician was prompt and very professional. This company does great work at reasonable cost. I have done business with this company for 20 years.

Marcie Logan

a month ago

Our power went out and my husband has stage 4 lunk cancer. Your electrician was here in 20 min and got our power back on. He was also very friendly.

Lin Szostak

2 weeks ago

American Mechanical employees have been courteous, responsive, and professional. We have a maintenance contract for HVAC and generator. Employees go above and beyond by taking time to explain the system and any additional tips to keep the system running smoothly. Thank you American Mechanical for your continued attention to quality customer service.

Charlotte Newsom

3 weeks ago

Austin was professional and capable in repairing my a.c. system. He answered all my questions- excellent service.

Sean Mraz

6 days ago

The plumbing team was great and did amazing work. The communication from the office wasn’t always the best also pulled plumbers away twice from a week long “scheduled job” making the 3-5 day process last 8 days!

Asalah Ibragimova

9 months ago

Retightening the shower drain with some putty cost me $ 378.00. I feel it is overpriced. Also they didn’t fix my drywall even though it was cut by them measurement 6x6inch.

Ken Setnar

a year ago

Eric came out to check out water leakage coming through our floorboards & traced it to a faulty water pump on our dishwasher. Very knowledgeable, professional & thorough. Would highly recommend! 5 stars!

Catherine Coates

11 months ago

Lee was incredibly helpful, informative, polite, professional, personable, efficient, and an overall pleasure to work with. I felt that our time was respected. He provided us with information and resources and did not try to upsell us or in any way make us feel pressured into something we didn't want. After his diagnosis and repair our equipment is working perfectly. Thanks so much for the excellent service!

Jennifer Quilter

9 months ago

Terrible customer service. Did not listen to my problem, told me something needed to be fixed on my system and I paid a lot of money for it to be fixed, it did not fix my problem, and then found out they had left a reversing valve off one of my units since the last time I had work done (6 months ago). They came back out again and put that piece back in which did fix the problem (which they caused), and then they would not refund me for the work that they told me needed to be done that did not fix anything. Took them 3 weeks to call me back after my complaint. And they treated me like I was not intelligent. I would not recommend them to anyone.

Gabriela Anderson

3 weeks ago

Always love the professionalism of this company. The technicians are knowledgeable and friendly. Responses are prompt. Will recommend and continue to call them when I need service!

Christine De Noble

3 weeks ago

Very happy with the end result. John was on top of everything , my AC is running quietly, and efficiently. I like working and supporting neighbor hood businesses . I will use them again if the need arises. .

Gari Riddick

5 months ago

Nick was very courteous and professional. He's an asset to American Mechanical.

Caitlin F

2 years ago

Ed Stomach was very professional, proficient, and personable. He serviced our water heater and did a home inspection for free per their new customer policy. He discovered a leak in our shower floor and a couple other things that if left unnoticed, would have cost us a lot in repairs. He offered several reasonable quotes for repairs and options for payments. We will definitely be following up with them for repairs and future business.

Jason Barefoot

a month ago

Update: as you can read from my previous reviews, not happy with this company at all. And, it turns out I was further justified. Recently had a great service call with Mechanical Technology. This group is not an hvac dealer nor do they try to sell you a new system.Anyway, first my previous reviews American Mechanical, I really messed up my upstairs system by claiming that I need a new system or that I need a new switchboard for my split system in the upstairs of my home. Mechanical Technology came in and troubleshot the system , found that I needed a new part, small part, got it all back up and working for a minimum cost after being without the split system feature since American Mechanical had disconnected itUpdate: Long time School teacher here. Gave them 2 Assignments and they earned 2 FAILING GRADES07/19/22 - do not trust : part 1 - had a rental property I had a service contract with the this company was supposed to come out twice a year. they have not been out in over 16 months so I called to cancel and they charged me for the remaining 10 months of this existing contract that they renewed without any notification....even though they have not fulfilled their part of the agreement which was twice a year service.part 2 on my home address they wanted to sell me a whole new system even though I already had a train system that was only four years old. Ended up having a company that does not sell the equipment but services air conditioners come out and it was simply a $15 part they need to be replaced.Original post;As a longtime Virginia Beach High School teacher i would have to grade them with the comment not quality work. I had this company out in to take a look at my system.. They did help drain a clogged drain pipe. Then they fumbled around with the air handler wiring for quite some time suggesting that it was not wired properly...made many adjustments(all good). My issue is that the next time the A/C kicked on the air handler shorted out! (thinking must be do to the wiring change). So they send another technician out. He says the same thing wiring all messed up so he messes with the same wiring the other tech, from same company, previously messed with. he can't figure out what caused the fuse to blow so he tells me my split system board must be bad and disconnects. Now i have no split system and no clue where we left the wiring as they want to charge me to replace much. System only 3 years old. Bottom line! = they left it in worse shape than they found it.!!!!

Dan S

3 months ago

Was having trouble with my central air unit. Lemar called me on his way, diagnosed my problem very quickly, and then laid out all my options in a very transparent and professional manner. Great service. Will call them again next time.

Clifton Gustafson

2 years ago

Dennis came out to help us move some radiant Heat water lines so that some termite repair work could be complete. Atomic Plumbing already came out, looked at it for 5 mins and said they couldn't do anything and then charged me $80 even after accepting the job on the phone. Which is BS!Dennis was the EXACT opposite. He knew exactly what was going on. Said it was easy work and had all the tools and materials needed to get the job done! Disconnected some pipes and then even made the system more efficient with better connections than were on there initially to prevent any future leaks. Prices were excellent and he was efficient with his time with quality work.I will never ever use Atomic Plumbing again but Dennis and American Mechanical have a customer for life! Highly recommend you give him a call if you want the job done right the first time!

Tony Cimo

2 years ago

Called sixteen days ago to report a condensate leak in my ductless mini split system. The techs arrived the next day; they were polite and punctual. Fifteen days and 580.00 dollars later, I still have a condensate leak in my ductless mini split system. Not quite the gold standard of service I expected. Called once since for an update and the response was less than informative. Will call again and hope for a service that will equal 580.00 minus double talk or generic corporate apologies.

Marvin J Adams

2 months ago

Brandon was quick and through in his repair of my system. Hetook the time to explain what he was doing too

Ware House

a month ago

Everyone has always been friendly and respectful of your property. Good workmanship.

patricia Thornes

8 months ago

My garbage disposal of 21 years, died. I called to scheduled the service on Monday. Raymond came on Tuesday and took care of everything. He was efficient and courteous.

Justin Postupack

2 months ago

Ed S I used on Monday 6/5/2023 and Sean M I worked with today 6/9/2023. Both gentlemen made the process easy to understand and offered their insight for the right way to get this job done. I appreciate the work that was completed and will continue utilizing this company's services going forward. Would recommend!

Darlene Moskowicz

4 months ago

Austin Byers was fantastic. This is our second encounter with him and he is prepared to tackle any problem and ensures the homeowner is aware of each step. Austin found himself on the heels of our experiencing horrendous contract work on our deck, so we were extremely suspicious and questioned every step Austin took to resolve our AC not cooling our home. He at all times was very professional and answered our questions to satisfaction. Austin was sympathetic toward our anxiety and at no time reacted defensively towards our questioning each finding and/or testing required to troubleshoot our problem. He recorded on video his findings which validated what was required to fix the problem. We appreciated upon reflection his genuine efforts to identify our problem and sought as much detail from us that may had shed some light on the sudden failure of our AC unit. His professionalism and understanding and not reacting to our suspicions and constant questions had a calming effect that we much needed in light of the contractor nightmare we were facing daily. Austin not only identified the problem but patiently advised us about the part needed was a special order item and it would take a few days and that someone with AM would follow up with a phone call to reschedule a technician's visit to get our AC up and running. Amazingly, Austin actually said we could request he return and complete the service call! Kudos to Austin with much thanks and appreciation for understanding our suspicions were not directed towards him but were a matter of emotional distress caused by another person(s). Austin maintained complete composure at all times, smiled, and listened and asked pertinent questions that assisted him in diagnosing the problem. In spite of it being late on a Friday afternoon, he completed the service call with an attitude that he would not abandon the project until he had satisfactorily identified the problem/resolution. Austin, thank your kindness and hope to see you again. We highly recommend AM but more so Austin Byers for HVAC services and emergency call services.

Jacqueline P

4 weeks ago

Raymond is fantastic, he explained what needs to be done while I’ve had other technicians that did not explain or diagnose , Raymond took the time and explained everything I highly recommend him and American Mechanical
Thank you

Sexy Unykorn (Matthew)

2 months ago

I’ve used this company for many repairs and every single person working there is Smart Kind and professional. Only company I’ll use now++ Intelligent, understanding, quick. Matthew was able to identify all issues without adding extra non problems to the cost. Very insightful and knowledgeable

James Amspacher

4 months ago

Everything is still working. The below information is what I wrote & sent back with my invoice.Raymond Heiden accomplished everything that I asked him to do. So far so good.I really wish that you offered a Military Discount. When I googled local plumbers that offered Military Discounts your company came. Some offered and some didn't. I picked your company because it had the highest rating by a small amount. Had I realized that you didn't offer Military Discount I would have chosen another company.

Robert Costen

2 weeks ago

Rich and his work mate did an outstanding job ripping out my old hot water heater and installing a new one. They got here almost on the dot (give or take a couple of minutes) from when they said they would and started working immediately. American Mechanical made a stressful experience not as bad. In addition, they provided me with the name of a good water damage company. Very happy with today's service and will use this company again in the future.9/8/21 Update: Phil B. came out to look at a small leak I was having on one of the joints for my newly installed hot water heater. He looked at it, identified the issue and had it fixed in 10 minutes or so. Quality work!!!8-7-23 Brandon W. Came out to diagnose my AC unit and swapped some parts out in my condenser. He was very courteous and helpful and had me back up and running in no time.

Edward Gekosky

4 months ago

Competent, Professional, and good to deal with. He fixed the two toilet's I called for, and he noticed a kitchen sink issue that he brought to my attention. Discussed it with him, and felt he was being straightforward, and honest, in all he said. Ordered the new sink faucet for installation the following week.

Zoe Daugherty

a year ago

Bobby and his technician were absolutely wonderful! Our house needed major updating with new units and heating with our newly installed gas line. He was polite, responsive, on time, great with my animals, and completely trusted him in my home alone when I had to run off to work. We will definitely be customers in the future!

CarolAnn Wheeler

10 months ago

Brittany set up service call to check generator was set to charge every week as previously it did! She assigned Randy as tech who came and checked that it was running normally and recharging but had been put in a quiet mode which I did not no could be in.

Jamal Gibson

3 years ago

Dan Steele was my service provider and he did a fantastic job. When he came in I made a change to the original job that essentially doubled the workload for the day and within 15 minutes he had a new quote ready to go and started working. He was very professional the entire time and he gave me advice on some other projects I was working on unrelated to the task he was performing. Overall, I highly recommend American mechanical and I am very satisfied with the work they did for us.

Gypsie Blu

7 months ago

I found this business to be unresponsive. Claimed they do not repair any damage they do to your home. It took too long to get a refund from them for work not performed. DueTo the fact they would have damaged my roof - would not repair damage they did.Was ready to contact attorney when they finally provided refund.Do NOT!! Repeat — DO NOT waste time and money on this business.

Thomas Downing

9 months ago

Tim Hatfield responded to my house to look over my central air system. He was very thorough and answered all of my questions. He was most professional and he steered me to the Trane unit that would best work for me. I received a couple of calls from Kim who kept me in the loop regarding Tim's appointment to respond to my house. She was very friendly and professional. My new unit will be installed on August 11th.

Linda Sutphin

2 months ago

Phil Bridgrom is the BEST, he's knowledgeable, exceptional work ethic, friendly and a pleasure to work with!

Jan Pro

a year ago

I discovered a freezer in my home wasn’t installed correctly and was concerned about possible electrical issues (or worse, even afire). I called American and was put on the schedule sooner than I had expected. Rodney was the service tech who came out, and was very courteous and professional. He did an excellent job of correcting the problem and left the work area very neat and clean. Jennifer worked very hard to get someone here as soon as possible, while being very helpful and patient. Thank you both for talking care of my problem, and I will be calling on you for additional things I’d like done in my home (I gave Rodney quite a list!). It’s very difficult to find good service technicians today, much less get them to show up for the appointment. Thank you Jennifer and Rodney. Because of you both, I’m going to be an “American Woman.”

natalia Aguilar

3 months ago

Lemar was friendly, professional and knowledgeable. I would definitely recommend/use American Mechanical in the future.

D Hatfield

6 months ago

I’m in the process of deciding to do a full system replacement.
Tim(salesman)was very knowledgeable, professional, and a pleasure to talk to.

Alexandria Cook

10 months ago

We called American Mechanical on a Thursday afternoon because we noticed our garbage disposal was leaking pretty heavily. I explained to them we were going in to have a baby on Saturday & we were hoping to get this repaired before then. They had a technician to my house by Friday morning. We absolutely loved their service! They were professional, prompt, & knowledgeable! Would most definitely recommend them!

FATUMATA SAMAH

4 months ago

He was very honest about price of repair. He was very quick, efficient, and professional. I appreciated the honesty the most.

Jennifer Bradley

9 months ago

Jon Leonard is an extraordinary technician. Great asset to the company. Very personable, knowledgeable and professional. Cleans up after himself and is totally transparent with what could or needs to be done.

felix middleton

a year ago

HVAC system inspection, sale and installation. Scott’s customer support was phenomenal, very knowledgeable and informative of the required system and equipment needed for my home. Would highly recommend Scott and American Mechanical, Inc. to anyone needing repairs or purchase of HVAC systems and support. Thanks Scott for your patience, attitude and help with cooling my home!

Yously Thomas

a year ago

American Mechanical came to my home to give me a quote for replacing existing duct with insulated ducts. The guy was here for about 15-20 mins and looked at everything, took measurements and told me I should be receiving a quote that night. Never received the quote or a phone call. After sharing this in a response to a text that I kept getting to rate the visit, I got a phone call from the Company. I was told that the quote was emailed but there must of been an issue with the email, and that they couldn’t come out to do the work for another 3-4 months. The guy then goes on to say that the work I needed was something that they couldn’t do. Wasn’t sure which of the lies was the truth as I couldn’t understand why you would send a quote for something you couldn’t do. Either way, I wouldn’t go with a company that does not take the time to respond on a timely manner, is transparent about what’s going on and only made the time to reach out to a potential customer because a bad review was left.

John Riedler

4 months ago

Pleasant and efficient. Gave me options. Immediate service on my request. Highly recommend.

Sheridan Barber

3 years ago

Mike came to my home and determined my needs. He explained in detail what I needed to get my system to proper working order. He quoted a very reasonable which was lower than other bids. He is a true professional.Bobbie McGee, Darin, Drew, David, & Dillon removed my old vents and installed new ones the same day. They were all very courteous, professional. It was a pleasure to have them at my home. Work looks very good. Thanks very much to American Mechanical.Ryan Fong and his crew arrived on time. They both worked to remove old duct work from my attic the first day and hauled away trash. They returned the second day and installed new duct work designed to more efficiently work with my heating/cooling system. Their work was professionally done. I am very pleased with their work. I will have American Mechanical do work for me again in the future should the need arise.

Mark Lilly

3 months ago

We have had the pleasure of working with Duane and American Mechnical for many years now and they are the ONLY company for our household electrical and mechanical requirements. As always, Duane is extremely knowledgeable, a problem solver, and has excellent customer service skills. Keep up the great work.

Marissa Chalin

5 months ago

My refrigerant is low, which of course is a problem. Instead of recommending a full scope of solutions, the tech offered me a quote of $600+ to refill it which may solve the problem but we aren't sure. No other recommendations were given. I understand low refrigerant is an issue that needs to be resolved, but due to not knowing what caused it (a leak, broken part, installed wrong, etc.) I was surprised there wasnt anything else they could do to confirm the problem so I dont spend $600 on a band aid. I had a other company come out and they immediately found the very obvious issue of a screw to the refrigerant cords that was super loose and causing the leak- he said it was just a visual observation he was able to confirm with multiple explanations why that was causing the leak. I still have to refill my refrigerant of course, but now I'm most likely not going to have to in another few weeks because he has fixed the root issue.I understand in some situations it is hard to know exactly what's wrong. However, knowing that the solution was so simple and that the reps at American Mechanical never bothered to look is disheartening. I do need a new furnace unit, a coil cleaning, and refrigerant, but I will be using this other company for my services moving forward since American Mechanical seems to be more interested in giving quotes out than solving the problem.Update: the tech from the new company went as far to suggest that these techs may have made the problem worse or even caused the problem. I hope that isn't the case, but with how quickly american mechanical was interested in getting me to spend money without offering thorough solutions, it's hard to not think that might be the case.

Cosher Kately

4 months ago

Drew was on time and very honest in his assessment. He provided thorough and concise information.

Souphia Ieng

9 months ago

Jon was excellent. He came out to inspect our AC unit and while it was not great news, he laid out the issues very clearly, gave us his recommendations, and answered our questions with expertise.

Rebecca Stone

a year ago

We have a maintenance plan with American Mechanical… they would easily get 5 stars but they bailed on our appointment that we had scheduled for over 6 months. We bought this service plan and expected a timely inspection, and was told the morning of that they were short-staffed and unable to conduct the inspection. We were pushed out to a month later. Crummy, but whatever.Here’s the positive: the company does a fantastic job from installation, to follow up, and then maintenance (when finally arrived).Avi was our tech today and he was incredibly professional and communicative. I asked that he spend a few minutes explaining certain things and making certain that our understanding of everything was completely relayed. He was more than happy to go over any questions. He spent time evaluating our generator and equipment and then spent time explaining what occurred. Our family feels very confident with the generator and the product American mechanical has maintained.

Christopher Spyker

a year ago

Avi did an amazing job on site. Very respectful, knowledgeable, kind and he truly cared about the job he was doing. He was incredibly sincere in sharing his knowledge of our generator as well as helping me understand and better maintain it for a long life. I would absolutely do business again with this company just because of him.

rich mohelski

8 months ago

I very much appreciated the rapid response to our need to get our heat pump working . Your tech did a great job. One problem, I have not received a printed invoice describing in detail the pricing of parts and labor. Please respond. Thank you.

scott behm

4 months ago

Installed a new line set for my AC system. Was done with the upmost quality and professional service . Techs were very respectful of our home, and took extra care and attention to detail. Excellent work

William Smith

4 months ago

Water Heater: Raymond was very professional and clear in explaining what has to be done, setting realistic expectations. It was a pleasure working with him. (This for Water Heater)HVAC: Dennis arrived to do maintenance on HVAC. He was efficient and was able to later explain where it stood and what might need to be done.Tim followed up and filled in any gaps so we could make an informed decision toward our HVAC system.HVAC Replacement: Bobby, Dylan, Brandon, Matt, and Devon did an excellent job removing the old HVAC and installing the new one. They were friendly, courteous, and professional. I knew my home was in good hands.The staff of American Mechanical know what they are doing. I would gladly recommend them to anyone.

Casey Peck

2 weeks ago

I have had American Mechanical on a number of home projects and always appreciate the professionalism of each of their techs and sales people. I recently had Branden and Scot help on my AC and was once again impressed by their ability to fix the problem, present me with options, and was very comfortable having them in my home.

Heather Fitzgerald

3 months ago

Google won’t let me create a new review if already reviewed so lates reviews are listed first:5/16/2023 Ray Hedin is to be commended. Excellent plumber, honest and very kind. Answers all questions and pays attention to detail to make sure all work is correctly done and problem solved. My shower cartridge failed and he was able to replace free of charge, and let me know of warranty.Five stars. Thank you Ray!3/6/2023 Shawn Pattee is a wonderful plumber! I had a troublesome leaky toilet and he gave me lots of options and also answered all my questions. Peace of mind is priceless and honesty is so valued. Thank you! Five stars2/14/2023 Five stars!Nick Penello is a fantastic plumber. He answers all questions and replaced my shower cartridge and washer shutoffs. Quality work and fair prices. Thank you! I will definitely call American Mechanical when I have plumbing needs.Special shout out to Tanya, Heather and Lynette in the dispatch office who kindly listened to my service call details and also put me on standby when a shower leak unexpectedly intensified a day before a schedule visit for shutoff valves.5/10/2022Paul did a great job! Responsive, detailed and professional.3/15/2022Jason McMillan electrician is 5 star awesome! He is kind, knowledgeable and doesn’t sell the customer services they don’t need. Highly recommend.Original reviews: 5/14/2021: American Mechanical is great! Ed S. is the most professional plumber I have ever met. He is knowledgeable, kind, and doesn’t up-sell any unnecessary work. Especially in these days, it is rare to find a trustworthy plumber who isn’t interested in up-selling unnecessary work.5/17/2021 review: American Mechanical is awesome! Preston L. is very knowledgeable and answered all my questions. He came out to reset the recirculation feature on my tankless water heater that failed after water was turned off a few days before. Thank you for having such experienced staff.5/21/2021Orville Peters is great! As seen by my earlier reviews, my tub spout leak required several visits to resolve, but fortunately replacing a cartridge was the key! Mr. Peters brings over 40 years experience and was able to resolve my issue and restore my peace of mind. He also was very kind answering all my questions as well as suggesting minor upkeep such as sealing fixtures to prevent water from going where it shouldn’t. Thank you! Thank you!5/21/2021Eric V. came out after hours as there was a mistake in the install of my cartridge earlier in the day. Eric is wonderful 5 stars, but after four visits to resolve my original issue, I have to adjust my overall satisfaction with the company itself American Mechanical does eventually make it right, but it always takes multiple visits. (It took 4 or so visits when my water heater was installed too.)

centrino394

8 months ago

The Technician dispatched to our call was very professional and explained everything during the entire call. Only thing I would say I would have liked done differently was knowing when I would receive a call back as our heat was out and it was a very cold night. Once we received our call next day, the service provided was top notch.

Laraine Peloquin

6 months ago

Noah and Dan were great! Professional, on time and truly cared about getting the job done right.

Sharnell Warfield

2 months ago

Technician was great and so were the customer service reps. Diagnosed repair was suppose to cost $457 and it turned out to be incorrect. New diagnosis was for compressor that was fully covered under warranty and repair jumped to $2500 +. Service was not completed.

Susan Speth

9 months ago

Brandon W. Came out and got our system up and running in a timely manner! Our previous company (that is no longer responding to my calls) had not been able to accomplish this in the last 4 months, with techs coming out every couple of weeks. I’m so glad that I reached out to the manufacturer and they recommended American Mechanical. I now have a company that is reputable, knowledgeable, and has great employees!!

Heather Andrews

6 months ago

Great AND same day service! Jason was communicative, punctual and did great work! In addition to doing the repair, he took photos of another issue I was having and sent them in for me! Jason was friendly and helpful!

Victoria Smith

2 years ago

Buyer beware - they charge over $400/hour for labor. For a company as well known and as “reputable” as American Mechanical, we had higher expectations for their level of service.There is a high end AC unit in our home, still covered under warranty, installed by American Mechanical only 3 years ago. Our AC went out Monday, 6/28. We asked for a quote on diagnostic fee before we had them come out, it was reasonable around $80-90. Technician came out that afternoon, troubleshooted, cleared the lines and replaced the Thermostat (covered under warranty). Our verbal quote went from “around $300” to “around $700” after more diagnosing, to exactly $1,469.00 when we saw it in writing. The tech left with the intent of returning the following day to replace an ACF board. An hour after the tech left, our AC cut off. This tells us the work he did, was not the root cause of the issue. On 6/29 he returned to replace one part (ACF Board - also covered under warranty) for an additional $286.50 in labor. He assured us the unit was functioning at 100%. To date, we’ve paid $1,755.50 in labor, for an AC unit that is apparently covered under warranty. An hour after the tech left on 6/29, the AC cut off again - telling us the root cause was never found. Since Monday, 6/28 we have been asking for an itemized invoice outlining parts vs. labor and they have refused to provide since this “isn’t something they do” so we don’t know what exactly we’ve paid for.We had another company come out Wednesday, 6/30 for a second opinion; from the beginning, they called Trane Tech Support to troubleshoot (something American Mechanical never did). All HVAC techs have repeatedly said our unit is high end, high tech so I appreciate the new company going straight to the source instead of executing trial and error at our expense. This new company was able to solve the issue in half the time for half the price and our AC has been working fine ever since.Since American Mechanical never solved the problem and we’ve paid them nearly $1,800 for we’re not sure what, we have repeatedly called since 6/28 for the following: (1) an itemized invoice, (2) photos indicating WHY the thermostat and the ACF Board needed to be replaced and (3) a manager willing to accept accountability. We have received none of these things. It is 7/4 and we still haven’t heard from the service manager. They are now avoiding our calls (manager always seems to be busy when we call), not returning our messages and we’re simply PLEADING for them to do what is right.I’m happy to adjust my review if they hold themselves accountable and accept responsibility. While they have several positive reviews, there’s a chance this could also happen to you. Save your money and trust us when we say TAKE YOUR HVAC BUSINESS ELSEWHERE. They’re capable of doing this to anyone.

M L

a year ago

Jason did a thorough inspection of electrical services needed. He was very professional and he will be coming back to do the work.
Update: Jason M. completed the work for us. He is awesome and did a great job. I definitely recommend him. He is my one & only electrician now!

LeaMarie Ngowakl

a year ago

I have been using American Mechanical in my real estate sales and property management business for over 10 years, but today I called them out to see about jetting the plumbing lines in my personal home. Ed was very helpful! He was able to determine that, while jetting the lines was a service they provide, I did not need to purchase that option to resolve me issue. He did a full assessment of all bathrooms and the kitchen and offered a very economical solution. Great service!

Ray S

7 months ago

Very professional. Answered all of our questions. Performed an excellent survey complete with photos. However, the quote was more that we could handle. Found a professional that charged a third of the cost.

Darlene Cashmore

2 months ago

Paul provided estimate on some plumbing work. He was very professional, knowledgeable and friendly. Brandon replaced our thermostat. He also provided great service and was very friendly. Highly satisfied with American Mechanical.

Jacqui Horton

9 months ago

Jason G. Checked my very old electrical system, made suggestions and scheduled me to update my entire house. Jason was courteous, knowledgeable, and very informative. He answered all my questions patiently and gained my trust in making decisions to make my home safe. We need more service oriented technicians like Jason in the field today. American Mechanical continues to receive my business because of their competence and client service.Jacqui Ryan

Wilfredo Redona

6 months ago

Outstanding overall!!! Ryan H promptly called to inform me that he's on his way. He immediately started working on the generator by performing annual maintenance. I met up with him. Ryan is very courteous and was able to let me know step-by-step on what he was doing.Ryan is knowledgeable on what he does and respective on my schedule.Very professional job on the maintenance and left the area clean.Thank you for the outstanding service!

Shiangela Edwards

4 months ago

I called American Mechanical this morning and with a few hours they were knocking at my door. We were outside our home warranty so the original company didn’t want to service us. We were serviced by Brandon Wilson. Brandon was very professional, prompt, & knowledgeable! Would most definitely recommend them! We absolutely loved the services provided. He was very patient with my 3 year old and Chow Chow. 5 stars!!!

Eric Sims

8 months ago

I had an awesome experience with Dan S.from AMI. He was thorough knowledgeable and able to explain what he was doing and why he was doing it as well as the pros and cons. I actually felt educated about THE operation of my generator system. Dan has set the standard for customer service technicians. Thank you Dan!!!

Sherry Z

2 months ago

Wanted to recognize Duane Hillegas, Electrical Solutions Specialist from American Mechanical for his outstanding customer service. Had Duane Perform a whole home electrical inspection. Duane tested electrical system throughout my home. So professional and explained all tests that he was performing during the inspection and answered any questions that I had. Will ask for Duane when additional electrical needs are required. Thank you Duane and American Mechanical.

Sarah Grace

2 years ago

Bought my home in the spring (it wasn't well maintained prior and has needed many repairs) and had them install my new water heater and repair my AC back in the summer. Now they're repairing my heat (due to poor installation from previous homeowner). Every time they have come out I have received a fair price and they've done good work and in a timely manner. Highly recommend.

FilmTraveler Matt

4 months ago

Nick came out to check a plumbing problem, calm and businesslike, talked me through what he found, and offered good advice. Didn't try to upsell me, just took care of business like a pro.

Tom Hardee

a week ago

Ed was great and covered my concerns in detail. I highly recommend American Mechanical and Ed for all your plumbing needs.

TLB

4 months ago

Stephen was awesome! He was very personal and professional. He provided sound recommendations and will definitely be using them again! Highly recommend you choose this company and request Stephen!

Jennifer Hastert

11 months ago

They went out of their way to have a technician out asap! He was here faster than I expected. Very professional and knowledgeable. Honest! It was less than I thought it would be too!

Taylor Johnson

7 months ago

Made an appointment with them online last Thursday for first available for Friday for my heating system. I received a text saying that a technician will be contacting me soon. I called them Friday at 10am because I haven't heard from them and I had to provide them all the information that I provided them online when I made the appointment. They told me that they will page a technician. About 2pm I called back because I still haven't received a call and I had to re-enervate all the information again and then she said she will be texting the technician and I should hear back soon. By 6pm I still didn't hear anything from the technician I called and had to re-enervate all the information (address, phone number, problem, name ect) and asked them if they could give me a time frame on when they could come check out the heating system the lady on the phone told me she couldn't provide me with a time-frame and I asked her if she could at least provide me the day so I can make sure someone is home she said she couldn't provide that to me, but that I am on the list. I ended up canceling my appointment by Monday because I still didn't hear anything from them and made another appointment somewhere else and they came out the same day. I just wished they would of told me it would be dayyys until someone would contact me because I would of made my appointment with another company and could of had my heating system looked at on Friday.

Sherrond Taylor

2 months ago

Bobby, Lead Installer with Sandell and Justin helping. Just completed an excellent installation of 2 Mini/ Splits in one day instead of two. A very neat job. They worked very efficiently. Cleaned up. I' m overjoyed to have heat! Thank you! Today 3/29/22 Mgr Bobby with helper Thomas install the 30 stand for the HVAC unit outdoors. When I saw Bobby, I knew I was in expert hands. He is gone at 11:45AM. Excellent execution. Thank you so much. Mrs. Sherrond Taylor4/14/22George checked Mini-Split HVAC outside and inside. He said it is cooling properly. Keep it on Auto for even distribution of cooling. He reassured me that it is working as it should be. Thank you.6/13/23, Lamar performed maintenance on my Mini split system. Very professional, courteous, knowledgeable. Explained why and what he was doing. Good value for the Service. Thank you.

Darryl Girtz

a week ago

8/14/2023The tech, Sandell S. arrived as expected. I showed him where the two systems were located and he began the maintenance. He was thorough and completed all checks. He was pleasant and personable and verbally provided me a rundown of what he did and the results. Very satisfied with the maintenance.

John Miura

a year ago

Raymond was excellent and he kept me inform about all aspects of the job.He Followed up with I needed and alsofound out what the price would be and if they had the part in stock.I would definitely recommend your company to a friend.Yours sincerely John Miura

Lawrence J Williams

5 months ago

Both technicians (Philip and Herman) were exceptional! The best service I had from a plumber in years. Both men were courteous and knowledgeable. I ordered a new piece of equipment and slotted Philip and Herman to install!

Antoinette Moore

a year ago

Nick installed a new hot water heater at our home. He arrived on time and laid out his plan for removal and install of the old and new unit. He was well organized and work extensively to complete the job. He cleaned up well and when the job was done had me come outside in the garage where the hotwater heater was installed to see it, understand how it works and for questions or concerns. Nick was very efficient with everything he did. I would reommend American Mechanical and Nick to anyone in need of their services.

Colleen McMichael

3 months ago

Brandon was so professional and friendly to my family and I. I appreciated his friendly demeanor and expertise. He identified the issue within minutes and provided the quote and solution and went right to work. No one wants to call a repair company and this is the second time this year we’ve used American Mechanical and both times I’ve been left reassured and confident that the issues have been fixed.

Darren Fritzinger

3 months ago

Ed was great. He showed up when he said he was going to and fixed the leak in no time.

Mary Newman

2 months ago

My generator had stopped working; it needed a new battery. Ryan replaced the battery quickly and neatly. In the process he explained how this problem was detected by his equipment, he answered all my questions, he’s very professional. I trust him.
Mary Newman

Curt D. Collins

a month ago

Jason was very knowledgeable and he saved us some money by using a part he had on hand. Very satisfied with the work that was done.

Yonah Lazar

11 months ago

Jason was wonderful to work with. He was timely, extra respectful and extremely honest.Looking forward to doing more work together.Rabbi LazarToras Chaim SchoolPortsmouth, VA

Deloris Wilson

2 months ago

All maintenance performed was explained. Great service. I have never had a company care so much for the work they provide to by providing follow up maintence. It is great to see a technician who care so much about their work. Thank you!

Karysha Bixen

6 months ago

Very friendly and informative. Making sure I understood the different components and what to keep an eye on as well as items that may need attention or replacement in the future.

Albert Nester

11 months ago

HVAC controller lost power. Lemar noticed drywall singe immediately & diagnosed the problem @ once. He also had alerted me earlier to the fact that the problem would likely need a replacement part. Very professional. No complaints.

Amy Siverd

10 months ago

My technician, Avi, was very polite and professional. He called to let me know that I was on his schedule and asked if it was convenient to arrive in 20 minutes, which it was. He explained to me what the process would be to perform the yearly maintenance on our generator that was installed last year. He told me that he’d check with me when the time came that he’d need to turn off the power that was part of the process. He thoroughly checked the system and emailed a copy of the report. Very professional. I’d highly recommend American Mechanical!

Alexander Nuttall

5 months ago

I had a drainage problem. Nick P. was able to diagnose the issue and we discovered that the city point of drainage was the issue by him probing our drainage and determining that we had good flow but it was blocked at the street. We called the city and they quickly took care of the issue.

Hollice Wiggins

4 months ago

Over all they did a great job and made sure you hear a full understanding of what was done.

Jacob Galloway

6 days ago

Ed did an amazing job! Prompt service, well educated on products and services. Will definitely call again!

Karen Carmicheal

2 years ago

Scheduled an appointment for an estimate on whole house generator. Jason was great - explained all options, benefits to having a generator - along with how the process works.We just bought our home so as soon as we settle in will definitely be moving forward with then.Great service so far!

Glenn Ramones

11 months ago

Your Technician is knowledgeable, patient, very professional and knows his trade! Gives an honest assessment and recommendations that will help maintain the unit. Very commendable! A true asset to your Team of professionals. Thank you for the service.

Grant Gurley

3 months ago

Though I did not end up completing the job I was quoted for, Philip provided excellent service and outstanding advise on how to move forward with our project. We will definitely be using American Mechanical with any plumbing needs!

Sherri Fields

a year ago

Lee was professional and found the problem with our HVAC. He took the time to explain things to me and made sure the repair was done right to correct problem that should have been caught by our previous HVAC company! I will definitely be using their services again! Thank you!

Roger Robertson

a month ago

We've used this company for several years. They've always been professional and quick to respond if we have an issue. They do quality work and service of the system they installed for us.

Andrew Littlefield

4 months ago

The workers were amazing. They were professional, respectful of my property and cleaned up after themselves. Everyone explained what they were doing as they were doing it. They answered all my many questions and helped me to get through this major project. I am extremely happy with the results. I I love American Mechanical! Thanks guys!

Gary Watson

6 months ago

Raymond was very courteous and professional,
And kept us well informed of his diagnostics and recommendations for repairing my plumbing repair . Employees like Raymond is why we will continue to use American Mechanical for all of our future house household needs. Job well done, Bravo Zulu

Brenda Stevenson

9 months ago

I requested a diagnostic appt for 3 items in my home. The technician (Raymond), arrived in a timely manner, and was very pleasant and professional. I feel that he gave a fair estimate of each item I needed repaired, and was able to fix one of them the same day. I’m happy with the service I received, and I do plan to use this business again in the future. Thanks!

Donna Kile

a week ago

Thank you to American Mechanical and Lucius for repairing our a/c on a hot day. He was prompt, got the job done quickly, and it was working again. Thank you also to Cindy in dispatch who was so kind in updating me. Everyone at American Mechanical is helpful and friendly. They are our company for everything.

Jennifer Callarman

a year ago

American Mechanical - I have nothing but good things to say. Not only did they call to schedule the maintenance visit, but also called to keep me updated about my place in line, if you will. I did not choose a specific time frame, because I was home all day.My techician, Mr. Whitman, did an outstanding job exceeding my expectations. He was professional, personable, all the while. He explained every step in terms I could understand and made recommendations without being pushy. Conversing with Mr. Whitman was easy, not awkward, which boosted my confidence.I give American Mechanical and Mr. Whitman 5 stars and two thumbs up.

Shaun Thomas

2 years ago

I had some electrical circuits and a whole-house generator installed over the course of a couple of months by AMI. Each person I was in contact with, from schedulers, to site surveys, to installers was completely professional, clearly well trained, and willing to answer all of my questions. They met all of my requirements and concerns, and did it all for a fair price. Thanks for the great service!Generator maintenance call. Always professional, knowledgeable, and willing to listen to.my concerns!

James Shay

5 months ago

Hopefully their quality of work is better than their driving skills. Nothing like getting cut off by a van with a company's name and number all over it.