Best Hvac And Plumbing in Virginia Beach VA

Very poor customer service was not helpful at all. I'm not pleased

Just finished up my service call with James and his grandson Dave. Lets Start off with the simple call. Mrs. Carol was such a sweetheart. She got me fixed right up. We ended up chatting about life for a few min even. I got so lucky that they had a last minute schedule change so it opened up a spot for me for 10-11. The guys showed up and did their thing but also educated me on my system. My husband is military so you know thats about the time things tend to stop working. Well I knew my system has lived they expected life span but Mr. James and Dave showed how to get the most life out of my system. Simple system housekeeping. Also, if you are military they do offer a discount. I'm going to keep their number on speed dial for sure! They also do pluming and garbage disposal.

BLUF: They sound reputable according to other reviews, but if I could do it all over again I would have scheduled the leak test and repair (if possible) right off the bat (because apparently neither can be done when that they initially come out to check your unit), and tried to save myself almost $200.Full story: Our ac was not cooling the house (again), and we knew it was a freon leak because it happened 1 year ago and 3 years ago. What we really wanted to know was why this kept happening since just last year a different company had repaired a leak and refilled our freon, so we left that other company and tried our luck with Guy Smith based on their glowing reviews. I made sure they knew the full history of our ac and our concerns that some other underlying issue was occurring. We made an appointment for someone to come out, and because of the recent heat wave, we'd have to wait a few days. The technician came out, inspected the unit, and let me know that it was leaking freon and that I would need to schedule a leak test. He stated that he could not conduct one at that time (it was after 5 pm on a Friday) because it had to be scheduled through the office and they were closed already. Since there is an infant in the house and we couldn't get it cooled below 80 degrees he said that he could refill it with freon. The service charge for him to come out and tell me what I already knew and refill the freon was $189 (sidebar: on my receipt he marked that I declined a leak test, but I didn't; I was told I couldn't get it done until I called the office the next morning and scheduled one.). I called the office the next morning (Saturday) to schedule the leak test (again, due to the heat wave was going to be in a few days), which is a separate $249 charge, and then after the leak test you have to call back again to schedule the actual leak repair (had to wait a few more days) which for us was the weld on the copper 90 degree elbow connector on the suction line) costing an additional $935 ($1373 total in the end). The freon they refilled for $189 leaked out basically 2 days after it was refilled. I found out later that the leak repair would required all the freon to be taken out anyways, so I think that means it would have been a waste of $189 anyways even if it hadn't leaked out.I did ask/plead the receptionist for some sort of discount (like a military discount, or maybe on the original service call/freon refill since it seemed to me that the technician was recommending a pretty pointless repair that I agreed to only because we waited two days for them to come see our house and tell me what I already know and stop there), but when she spoke with the owner he said because I declined a leak test they couldn't do anything. I tried to clarify that I did not decline the leak test, but I never heard back from them and my charge was the fully quoted $935. Like I said in the beginning of my review, if I knew then what I know now, I would have specifically scheduled for a leak test in the beginning (because that first appointment/visit was literally a waste of $189) and asked them if they could also schedule time for the repair when they come out and do the leak test (so that we wouldn't have to wait 2-3 days to get the actual repair done). Hope this review helps someone else save a few bucks and time.

Recently discovered a leak in one of the pipes coming from our water heater. Was able to schedule an appointment same day. Phil was very professional. He explained what needed to be done and gave us some options for replacing the unit which we will do in the future. He was very efficient and we’re pleased with the result. He also provided a recommendation for a company to help with the water damage. Thank you!

I called for AC service and expected it to take a while with the recent heat we have had. I received a callback within an hour. They had someone on site within 4-5 hours. My AC was back up and at a very fair price. I had them back a few days later to install several electrical outlets. I would highly recommend Colonial home services.

They were amazing and the customer service is also outstanding. I always call them for my plumbing needs!!

great service

Very professional and quick service. Water heater pilot light broke and technician fixed the issue immediately. This was the 3rd time i used A-1 and as always a very good experiance.

The technician was on time and very professional. He explained everything and was very knowledgeable. Great service!!!