Best Heating Equipment Repair in Tucson AZ

Removal of old hvac and installation of new system went smoothly. I am very happy with the technicians and their professional work

5 Plus Stars
I wanted to compliment my recent experience doing business with Tucson Plumbing. This past Saturday evening (Easter Eve) around 8:30 PM, with several house guests installed and plans to host 20+ friends and family for Easter dinner next day, I emerged from a slowly draining bathtub to find standing water on the floor in both of the bathrooms and the second shower in my house. My husband announced this meant the sewer was blocked, and asked me to find someone to fix it asap. Saturday, 8:30 at night and a holiday weekend to boot. I looked online and found 2 businesses who prominently promised 24/7 service. I left a message on the first number (still have not had a call back 5 days later) and talked to someone at an out-of-state call center on the second number. There I was given a 2 hour call back window, quoted a $60 service call fee, and was told I’d have to wait until the plumber arrived for him to give me an estimate to clear the lines. They couldn’t even give me a general price range.

Then I decided to take a chance on calling Tucson Plumbing (we do business with them where I work), even though I didn’t know if they had 24/7 service. Turns out it was totally worth calling. The lady who answered my call was friendly and helpful, was obviously in Tucson, and after asking where I lived, she gave me a 30 -40 minute response time (based on the on call Plumber's location) and a set price for the service call. Tucson Plumbing's Plumber Sal arrived promptly as promised. He was polite and professional and got everything working again within the hour—disaster averted! My husband liked that Sal let him watch and understand what he was doing as well as look at the camera in the pipes. We will call Tucson Plumbing first next time (and always) going forward.

Tom, John, and Al came and fixed plumbing that we've been putting up with for months! They were curtious and professional and got everything back up and running in less than an hour.

When paying $79 for a maintenance/tune-up, I wasn't expecting it to simply be an opportunity for a sales pitch. That's what it felt like.The only true maintenance that was done in my eyes was spraying my hose at the external coils.With the free Freon leak included in my coupon (which I did witness a leak coming from my duct) the technicians were unable to conclude what was going on with that leak.It wasn't that the technicians were unprofessional, I just feel misled by the company. I think the service should be labeled as a diagnostic, not as maintenance/tune-up.EDIT: Rite Way made it right. They refunded my $79 and sent out a different technician who was more professional and helpful. Thank you!