Best Sewer Line Issues in Toledo OH

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

Josh arrived within an hour of receiving my call about a ceiling leak in my 00 year old home. He investigated the problem and gave great advice which included holding off on work until I remodel. Definitely recommend!

The guys were great , informative, professional.

Very Professional and friendly. We had them install a tankless water heater a couple of years ago and it's been running flawlessly ever since. They explained every detail and didn't try to up sell at all. I've had them do work at my elderly mothers house and they were courteous and friendly to her as well.

Mike did great work. The price was very fair and he completed his work in a timely manner. I will definitely call Root Wrestler again when the need arises.

Best place I ever work for the last 33 years