Best Water Heater Services in Tampa FL

Needed a new water heater. Neighbor recommend Charles Hero Plumbing. Called and spoke with Linda at their office. She couldn't be nicer. Kent the owner got on the phone to guide me through determining what type of water heater was best. He even offered to and did come out to the home to see what I had and make sure what we planned on installing would fit in the space. I also asked him to take a look at some problem faucets in the home which he did without hesitation or charge (some companies charge a diagnostic fee). This all took place on Monday. It is now Friday and my new water heater is installed, permits were pulled and closed out and I am back up and running. The entire process couldn't have been easier. Two staff plumbers plus Kent the owner all showed up to do the job. They were in and out in 1:30 minutes and left the place spotless. To top if off they were the cheapest ($912.30 installed for a 50 gallon tall electric water heater). So to sum it up, they were the cheapest yet provided the best customer service and were extremely efficient from start to finish. They are long-time local plumbing company, not a sales company that does plumbing services which seems to be the new business model. They charge by the hour on most work not by the job so you don't get overcharged for simple repairs like faucets and toilets. After vetting out four other plumbers (think pink, red, gray, and a big orange box store), I am happy to say that I have found a go to plumber going forward in Charles Hero plumbing. Thanks for the excellent work and old school customer service.

Tony means business. I called him yesterday to come take a look at our gas water heater. He came within minutes of calling diagnosed the issue and gave us some options. After talking it through with my wife, we decided to replace it. I made some calls to see if the quoted price was good and Tony's quote was over $300 cheaper. Tony left that day, went and bought the heater for us, delivered it and did the installation. He also took away the old one. In case you're wondering, he installed it without any issues in a time that indicates this man knows his profession. Just look at all he did. He gave more than fair estimate, bought it, deliveded it, installed it then took away the old one. That's money well spent. Thank you, Tony. I would recommend you to anyone any day. Easy 5 stars.

Dealing with a shower repair was stress-free thanks to their skilled plumber. The repair was swift, and my shower is as good as new.

Just nice people. From the office guy to the plumber that came out. Did a fine job at my rental house and were nice to deal with. Will use again.

As far as residential is concerned, look elsewhere. After their work we had 3 gas leaks, clogged sewage, tub that separated from floor (was never even used) and the surcharge on supplies was outrageous.

Jovani was so helping in setting up the appointment. Chris and David were very professional and quick. Would definitely recommend this company!

Well they could not finish today they have to come back on Wednesday he did the best he could

I had one of the worst experiences with this company. I originally scheduled my hot water tank to be replaced at 10 o’clock in the morning. The plumbers never showed up until 4 clock in the evening. I had to constantly be on their case as to when they were going to show up. The services provided only took two hours. However they charge me for the additional 45 minutes that they sat in their van smoking cigarettes while they flicked them into my driveway. The excuse was that they had to call the office in order to get the total and my bill. The company charged me $430 for two hours worth of work plus the additional 45 minutes it took to acquire the total while they waited in their van . The two individuals that came to my house could not provide me any information whatsoever as to how they concluded the total of my bill . After a long debate as to how I was going to be charged without seeing a receipt or a quote I was tired and went to pay them. Once they noticed I was going to pay in cash suddenly they reduce the price from $430 down to 400 without any sort of explanation. I then asked the plumbers how much do they charge per hour? The plumbers were not able to respond with an actual answer of anyway. I then asked how much and supplies were needed in order for the repair? They again could not give me any sort of answer. The only thing they could tell me was that the total was $430. They said I would receive a text message receipt within the day as to what my itemized receipt would look like. I felt very uncomfortable about the whole situation and feel as though I got screwed over in my deal. I felt as though they made the total after they showed up and saw who I was and what my home looked like. I later called the company has a cold caller asking about how much it would cost Per hour for their services after a short pause (While he scramble to look up my number) he finally responded to we charge $150 per hour. Still the total amount of hours and supplies cost did not equal the original $430 I was charged. Once the owner had realized who I was and how much he charged me he offered to pay me back $50 to make me a satisfied customer . However it is been almost a full week and I have yet to see not only my receipt but also the $50 you promised me back. These people are crooks do not ask for their service do not give them a call. Angie’s list someone else.

Had a leaky pipe that needed to be repaired. Easy to schedule. Did a quality repair job for a good price. Very nice technician. Would definitely use their services the next time I have plumbing needs. Much better than the other plumbing companies I have worked with in the past.

Took my plumbing concerns seriously. Went above and beyond to serve.

Very professional, people person. Great work with low prices good value. I will use this company for all my issues.

The technician had a great personality, friendly, smiles,' nice person.
He answered our questions and explained things so we could understand.
We would use this business again.

I absolutely LOVE this company. Kenny and Kyle are honest, amazing, professional and reliable. They are so helpful and nice. Do not hesitate to contact them. I would highly recommend them to anyone!

Fantastic and a very pleasant experience. Would highly recommend to family and friends. Thank you, Irene Hernandez