Best Faucet Repair in Tampa FL

Needed a new water heater. Neighbor recommend Charles Hero Plumbing. Called and spoke with Linda at their office. She couldn't be nicer. Kent the owner got on the phone to guide me through determining what type of water heater was best. He even offered to and did come out to the home to see what I had and make sure what we planned on installing would fit in the space. I also asked him to take a look at some problem faucets in the home which he did without hesitation or charge (some companies charge a diagnostic fee). This all took place on Monday. It is now Friday and my new water heater is installed, permits were pulled and closed out and I am back up and running. The entire process couldn't have been easier. Two staff plumbers plus Kent the owner all showed up to do the job. They were in and out in 1:30 minutes and left the place spotless. To top if off they were the cheapest ($912.30 installed for a 50 gallon tall electric water heater). So to sum it up, they were the cheapest yet provided the best customer service and were extremely efficient from start to finish. They are long-time local plumbing company, not a sales company that does plumbing services which seems to be the new business model. They charge by the hour on most work not by the job so you don't get overcharged for simple repairs like faucets and toilets. After vetting out four other plumbers (think pink, red, gray, and a big orange box store), I am happy to say that I have found a go to plumber going forward in Charles Hero plumbing. Thanks for the excellent work and old school customer service.

Called this company to have a valve replaced. Setting the appointment was easy and they were able to work me in on the same day.

Excellent and professional service

The plumbing technicians were attentive and knowledgeable, explaining the repairs needed. Their dedication to providing excellent service is evident.

Just nice people. From the office guy to the plumber that came out. Did a fine job at my rental house and were nice to deal with. Will use again.

Re certified our backflow preventer. Excellent service always.

New water heater installed on 01-09-2023 and seven days later the water heater is working great with no leaking. Brandon's and David's professionalism was outstanding.

Love this company. Very professional and my plumbing problems were taken care of immediately.

Greg did a great job, showed up on time and professional l

STP has been amazing in both the quality of work and service. We’ve had some small emergencies and both times STP came quickly and fixed the issues. We trust that STP will do a good job and the pricing is more than fair! Can’t rate STP hotly enough. Great service and reliable work. Our go to from now on

Ok

Very professional. Good prices. Came very quick when I called him about my toilet being clogged

Set an appointment for them to come out and give an estimate for some plumbing repairs on a house in Tampa, was told a plumber would be there some time between 10 and 12. Around 10:30, I got a text saying the plumber assigned to my job had taken another job in Dade City that morning and would likely be late getting to my house (great planning!), but definitely no later than 12:30. I explained I was on a tight schedule and needed to keep the time agreed to, but I'd wait until 12:30.
Sure enough, 12:30 rolls around with no plumber. I texted my contact and told them I was done waiting and would find another plumber. The reply I got was No problem, thanks for the opportunity. Not that an apology would have made a big difference at that point, but it seemed pretty childish to not take ownership of their scheduling issues.

Edit: Very sorry to hear about your plumber's health issues, but I stand by my review. This was a direct quote from a text message received so nothing was taken out of context

I have *never* seen a faster response from any kind of service provider, much less a plumber after hours. We were new customers, and within 20 minutes had a nice, clean, and knowledgeable plumber at our house snaking our line. Service done, VERY reasonable invoice paid for, and plumber out the door within an hour. It was a dream... well, as much as needing a plumber can be a dream. We actually had them come back the following week to ensure all our toilets seals were intact to avoid future issues, and it was the same experience again. Not sure how they can maintain this standard of excellence, but they do and they now have a lifelong customer in our family.

The guys were detailed in their descriptions of my options and the pros and cons of each. They were punctual and helpful, as I was alone. They finished early and called later to double check the install. Sent me a diagram and link for making temperature adjustments. A real pleasure to deal with!
I highly recommend them to you — don’t leave off the “ of FL “ as there are other ELITES!

This company went above and beyond our expectations. Hugo did an amazing and clean job with the water leakage we had in our bedroom. They were very prompt to our call and extremely professional. We were so pleased with their service and very thankful. Definitely recommending to family and friends for any plumbing issues. Thank you