Best Split System in San Diego CA

Luis was great and fixed part of the problem. I'm giving the company a 4 star rating because my toilet is still running! Apparently they didn't carry the flap for my toilet in their trucks. I guess I have to call another plumber now to fix that.

I have no clue about their pricing or the quality of their technicians, because I was unable to actually get anyone at my house. I originally got a Wednesday afternoon appointment, which was then cancelled on me. I rescheduled to Friday afternoon, and took four hours off of work to meet a plumber. After calling at 3pm and being assured a plumber would be there, I was called after 4pm (the end of the window), and told they could not come to my house that day. The dispatch requested that I reschedule for 8:00-12:00 on Saturday, which I agreed to. After sitting at my house all morning, I called ARS at 11:15, and was informed it would be 1-2 more hours until a plumber could be there. I decided to cancel and go with someone else. I'm out 4 hours of vacations time because ARS could not accurately schedule their technicians.

My water heater began to leak at the end of the day, and AWHAP was able to send someone out the very next morning. Jonnie was my installer, arriving at 8 AM, and he did a great job assessing the water heater and answering all my many questions. He was incredibly knowledgeable about water heaters, plumbing codes, and home maintenance in general. I opted for more than the basic replacement. Even with a good amount of conversation between us, he removed the old water heater and completed the installation of the water heater, water alarm, new pressure gauges, and the hot water recirculating pump in about 3 hours. He is a huge asset to the company! I’m very pleased with the install. Even though the water heater was an unexpected large expense, I feel good knowing that the equipment and warranty is better quality than what could be acquired at the big box stores. This company has been around a long time, and I feel confident that any problems that may develop will be addressed with quality and with lightning speed.

I scheduled a repair on my HVAC, manager explained that the hours of operation were until 8pm during the week. I set up a 7pm appointment, was called the day off and asked to switch to the following day due to servicemen availability. The following day, i leave work early to be home for set appointment, called the company at 6pm to let them know i was home early if they wanted to come. Was told that they once again were cancelling, with no warning to me. Just lousy professionalism, i understand that 7pm is late but don't advertise as a possibility unless it is true. Would not recommend.

Special shout out to the 3 specialists that took care of me:Carlos - SalesKevin - InstallChris - InstallOk, I can't say enough great things about this team. They're professional, friendly, efficient, on-time, hard working and on and on. I'm over the moon happy with my new A/C, too!! Bring it, San Diego summer heat!!! I'M READY!!!

Timely, good communication, courteous, professional, good value.