Best Preventive Maintenance in Reno NV

Paul's was incredibly professional and in and out with the fixes needed! They were also great communicating leading up to my appointment to make sure I knew when they were on the way over. Highly recommend!

David was the person who came to assist us and he was amazing on time great attitude and went above and beyond to fix our problem thank you so much!!

The pilot light on our water heater went out on a Friday afternoon while I was at work. I asked my wife to call NV Energy to have them re-light it. The gas man arrived later that afternoon and informed us that a leak in our 12-year-old water heater was causingthe pilot light to go out, and that it needed to be replaced.

I asked my wife to call Paschall because I recall using them many years ago for a clogged drain. She was given some pricing options based on what kind/size water heater we wanted, and was told they could be out the next afternoon, on a Saturday.

After getting home that evening I did some Googling and discovered that the estimate we received was about $1000 higher than estimates for our area shown on HomeAdvisor and Angie's List.

I called the next morning and left a message asking if they could explain the difference. I received a call back and was told he would go over everything on that, and suggested that if I could find someone to put in a water heater for $1200 - then go for it. Not wanting to wait potentially for a few more days to have hot water, and knowing that the estimated cost would be explained when they arrived, I kept the appointment.

The Good: We had hot water within 24 hours of the initial call on a weekend.

The Bad: The installer arrived and all that was written on the work order was the price and description listed as parts+labor. My wife was told that they don't break it down. Upon later inspection of the work order back page, the first line of the Terms &Conditions says All work is done at a FLAT RATE. The price includes Materials, Tax and Labor. NO BREAKDOWN WILL BE PROVIDED. I hope that will suffice as proof of purchase for the water heater manufacturer if I ever need warranty service.

So I've done the breakdown myself (again thanks to Google). The water heater should've been $700 (high side) + $150 for tax and materials + $1500 for labor. For 1-2 guys (a helper for a brief time while the old one was removed and new one placed), I figure 5 hours total labor. That's $300/hour for a plumber!

If we would have received an explanation that emergency or weekend labor is more, or given an option to replace it on a weekday for a lower rate (assuming that's an option), I would completely understand the price and realize that Murphy's law determined that our water heater went out going into a weekend.

The lack of pricing transparency and the fact that the worker left our street-side water shutoff cover open, is why I've given Paschall 3 stars. If you're okay with flat rate pricing and are thinking about using Paschall Plumbing - then go for it.

Incredibly professional and prompt! I’m impressed. I called several places in town and everyone was booked 3+ weeks. They scheduled us in-arrived early- and finished quickly. 10/10 will use again

We hired them to clean drain lines and put a camera in the lines to look for blockage. The guy who answers the phone was completely unprofessional and demanding to a point of being completely rude. Refused to give us the video of the lines they worked in after we paid for them to use a camera in the lines to look for the blockage. Service guy in the field is nice enough, but the owner/guy who answers the phone was just rude. Will not hire them again and will not refer them to anyone else.