Best Custom Bathroom Remodel in Plano TX

Randy has always been prompt, courteous, and gets the job done right the first time.

2nd time we have used Aubrey Plumbing. Both times we received great timely service with reasonable prices. This time we needed a new water heater. It was installed quickly and they went out of their way to make sure the exhaust pipe that had become disconnected prior to this service was reconnected correctly. Reference #2573-6389

I had the worst experience with this team. I called in and scheduled a 2 hour slot in the morning for next day appointment. Within 2 hours, i called in and asked whether we can reschedule 2 days after my original appointment because i was expecting a Chandelier and wanted to complete installation of the same along with other work. Also i asked whether the hourly rate would come down if the work takes more than 3 or 4 hours

The person on the phone acted like he didn't understand my request and i had to explain multiple times. He suddenly started with the abusive language and i asked him whether is this the way you treat your customer. He continued and disconnected the phone. When i followed up with an email, i got the reply stating that i used the abusive language.

I have recorded the whole conversation and it is pretty evident. I would never use their services. Let wanted the people to know.

Lots of gratitude for Tex the plumber's exceptional service. Our review is solely based on the completed outcome of the job, and we couldn't be more satisfied. Moving into an older home with two massive water heaters from a newer house with a tankless one posed a challenge. Tex was the only one who didn't show any negativity about our desire to switch to a tankless heater when I was shopping around. He efficiently guided us through the process, getting us the largest 'Navien' tankless water heater and attic plumbing rerouting. In about a week, we now have extra closets and a stunning water heater that never runs out of hot water. Thank you, Tex, for your outstanding work and a job well done!

I went on YouTube to see if I can get an understanding of why there could be water in my outside meter box and found a video by Mr. Roger. The City said it was my responsibility so I decided to call TGP the next day. Amber and Aaron were polite and professional. The leak was fixed just in time before all the rain we received this week. The cost seemed reasonable. Thank you so much.