Best Outlet Installation in Phoenix AZ

My A/C unit went out and I went online at 4 am and got an appt for a technician to come out the same day for repairs! The tech was awesome, he fixed the unit and explained my options to me. Due to the age of the A/C unit and because we had already talked about replacing the unit soon, we decided to just use Parker and Sons to install a new unit and fix some of our ducting issues. They were able to schedule and get the new install team out the next day!! The cost of the repairs that day was deducted from the cost of the new unit and we are very pleased with this company. I am unsure about costs, I chose not to compare pricing, I knew this company was fast, responsive and reliable, so I went ahead with them. Now my house is cool as ice, and my hot spot has since been fixed with the ducting repairs they did dame day. Definitely recommend calling them for all your A/C needs!

Pleased with the service...very professional and pleasant treatment...quick and efficient service...perfect solutions and the price was reasonable...overall highly recommended



(Original)

Complacida con el servicio...trato muy profesional y agradable...servicio rápido y eficiente...soluciones perfectas y el precio fue razonable...en general altamente recomendado

We discovered a pipe leaking inside of one of exterior walls and requested an appointment online with George Brazil around midnight. We received a phone call at 7am and had Bryan W at our home within 2 hours. After diagnosing the issue he gave us an estimate and ended up charging under his estimated price.Bryan did a clean and thorough job and clearly explained what had happened to the pipe. He also was able to get a water damage service over to repair the carpet pad, insulation and dry wall. Great service.

I was originally feeling satisfied with the service we received. The work that was done seems as though it was done correctly. HOWEVER. Because the small problem that we thought we had turned into a MUCH bigger issue, we trusted Penguin to continue and fix the larger problem. We are now learning that their prices are MUCH higher than competitors. As in, potentially thousands of dollars less than we have already paid. We could not find a single plumbing company that was even close in their estimate to what we have already paid out of pocket (the most was still 3x less than Penguin). Not to mention our insurance reached out to us specifically to discuss the shockingly high charges for these services and were fearful we had been taken advantage of. Don't trust your technicians when they assure you Insurance will cover a good portion of the bill due to it being classified as Category 3 water. That is what Landon told us when he saw that we were shocked and hesistant at the estimate. We were even told that we had great Insurance so we shouldn't worry at all. That may be true when the plumbing bill is justified, but we may never know that since we chose to go through Penguin. Take a look at their BBB rating and make sure to call around. At no time were we encouraged to take time to think about this large project, instead there was only urgency as they called Copperstate Home Builders to come do mitigation. Nothing like shared profits. Lots of money to be made off those of us who may not know the going rate for plumbing services in the area. Let our mistake help you avoid your own and do a lot of research. We sure wish we had. Especially considering our contract states that Penguin would install both toilets and that The job is complete. We only had one toilet installed before they left and didn't return. Even Gene with Copperstate indicated on Thursday August 25th that Penguin should be out to install the other toilet.Edited to add information on 9/15. Still no contact from Penguin, even though I submitted a Contact Us form. Tomorrow has been a week since I sent it. I'm sure they will say I need to call, but when my trust level is this low I want EVERYTHING in writing. Our job is still not complete and we have not had contact with them since August 25th when we were emailed our contract, which again states The job is complete. Today we find out they charged an additional $3500 without our knowledge or consent, when the agreement was that Landon would come back out on Monday 8/29 to receive the last of the payments. His words exactly were My boss will be cool as long as we get that payment in a couple of days So we indicated Monday 8/29 would be a good day for them to come finish the job and receive payment. We never signed a payment agreement and every other payment we made was in person and signed for. This company is slimy. $10,200 for something that surely should have cost us less than $5,000 for everything. They should be ashamed of themselves. We will be moving forward with our BBB claim, and a complaint with the Attorney General's office. Absolutely shameful business practices.Edit as of 9/19/22Another plumber came today because we are needing to begin our reconstruction. We asked him to take a look at the completed work in our hall bathroom (since Penguin never returned to install our toilet it is still open and able to be seen). Again, we got a punch to the gut when he said, Wow, I'm really sorry. I cannot think of any situation that a flange repair and replacement would cost that much. Good work comes with a price, but the price they charged you is outrageous and completely unbelievable in my 20 years of plumbing. So again, our suspicions of predatory practices and price gouging are confirmed. Still no contact from Penguin. The photo shows our $5,788 flange repair and $1100 worth of tile demo (8 square feet).

Thanks Scott for the quick response and saving the day!! AC going out in Phoenix in the middle of summer is not FUN!!! Worried about the cost of replacing our AC, Scott was able to quickly repair our unit and we did not need to replace it!! He'll be on speed dial now!