Best Hvac Duct Work in Phoenix AZ

We had an 18 year old system in our home and in AZ that’s a ticking time bomb. We decided to go with P&S to get them replaced and it’s been a pain ever since. We haven’t had so much trouble with A/C units in our lives since we’ve had them install one. They’ve been back multiple times with problems. The A/C unit gave out on us during the summer and while we were on vacation. Good thing the smart thermostat was working so we could be notified that our house was at 98 degrees. Took a few days to get that repaired. Sounded like shoddy workmanship since the install guys pinched a wire to the upstairs thermostat. They shorted out a thermostat and had to replace that. While they were there they mentioned that they’ll have to come back to finish the install on the furnace since the install guys didn’t finish. This was only 3 months into a brand new system. 7 months later it’s cold so we turned the furnace on and the upstairs fills with smoke and the smoke alarms are going off. We live in an older neighborhood and there are quite a few older systems around. P&S is not getting any new customers out here since the neighbors have seen P&S at our house for the 4th time in 9 months. Bad install apparently. Wonder if we got some lemons or the install team was on drugs during the install. Not sure what’s up but only two stars from us. Looks like we got all the Melvins at our house to do this install.P.S. the picture is the kind of workmanship you can expect

Dan waun was able to fix my issues, was very polite and respectful of wish all employees were just like him thank you for your work

This team was amazing to work with! They got out to us immediately and got us a quote. The pricing was excellent and TY the GM was very responsive and fast with us. His team was polite and very knowledgeable and made me incredibly comfortable with them. Curtis and our installer were incredible! We got our AC in 2 days prior to what we were quoted. I am so thankful and appreciate the hustle to get out Ac back running!!!

Nice, neat and professional

Here's what I liked. I was sent a picture of the technician, Chad Salerno, via messaging. That was way cool! Just like Uber! Chad was professional and very personable and explained everything in detail. What I didn't like was the 4-hour window (7am-11am) AND to be told that the technician was on his way and he still not show up for another hour. Next time send a message that he's at the front door! I understand that travel here can take TIME, lots of time, but what does on the way mean when it's 8:15am and the technician arrives closer to 10am? Maybe a follow-up on the way after 45 minutes? But again, my thanks to Chad for spending time to explain the services to me and I am now a happy member of ACE Home Services family; at least for the next 3 years!