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Jeffrey was very professional with the work he did in my house. He was on time very fast and explained everything that he was doing and will need to be done in the future. Just because of this outstanding service i will definitly be useing this company again.

Kyle was very helpful and made a stressful situation better by helping me out.

Albert with Stronghold was right on time and was very quick with the estimate over a weekend. I would 100% use him in the future and recommend to others.

I could not be more pleased with the service I receive from Modern Plumbing. I am doing a renovation and they have been wonderful working around the other contractors and always do a great job. My tech Johnny really goes above and beyond to make me feel valued as a customer and makes sure everything is to my satisfaction. Thank you for the great work!

Vincent found the leak under my bathroom sink right away! He also fixed it quickly! He did a great job! Always use this company for plumbing issues! They are efficient and fairly priced! Thank you again!

Marion was very helpful. He eased our mind that we did not have a leak in our house. That the sound we were hearing was actually an echo through our pipes from the water break up the street from us. Mario was super knowledgeable and helpful.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Called to get ac coils cleaned they said someone would have to come out to give me a estimate at a cost of 89.00. So this company wants 89.00 to give me an estimate! NO THANKS!!!

My house built in 50’s and difficult layout due to additions but obviously, NO JOB IS TOO BIG for HERRELL PLUMBING. I suspected something amiss when the hot water was not available when needed even with the timer on. I called The Leak Doctor and a slab leak was found leading from the hot water heater.

I then called HERRELL and an estimate walk-thru by Bobby and Red was scheduled quickly, and WORK STARTED ON TIME and FINISHED IN TWO DAYS. BIG PLUS FOR ME.

I’ve never met a nicer, polite and professional crew than Bobby, Red, Sebastian, Pete, JJ and Ruffian. Communication was phenomenal among them and if ran into problem, Red or Bobby was just a phone call away and then at the house. The office personnel exceptional as well.

Herrell has done work at my house in past and will ALWAYS be my go-to plumbers and would recommend them if you want a JOB WELL DONE....the FIRST TIME!

Thank you from a VERY SATISFIED CUSTOMER!

Mark & Penny

P.S. Service performed was a Re-Piping of entire house and outside spigots. Started at water meter and Pete dug a trench up to house/spigot. Grass restored with care🤗

I called for a backed up kitchen drain. Very nice customer service and very easy to book an appointment. My technician Jesus was great, he was super nice and professional. Simple clearing of the drain and it’s draining just fine. Good price for the work today. Thanks again!

These guys were money. Best experience I have ever had with any crew. Crew of 4 completed my repipe in 6 hours, city inspector came the next morning followed by another crew to reset the holes. Totally satisfied customer and their price was also reasonable. Two huge thumbs up. Will definitely use them for all my plumbing needs moving forward.

Extremely professional and timely service. They arrived on site and started working immediately. They explained my options to repair my leaking pipe, and promptly resolved the issue so my family and I can begin using water again. Would highly recommend to anyone!

Very prompt to Identify Problem an put repairs into motion. Explaining all to me prior to start of parts replacement. Final Testing proved all to be perfectly done. Refrigerant charge was verified to be in correct range. Very Knowledgeable an efficient for sure. Hats off to a job well done!

Workers are not properly trained to do their job correctly and fail to uncap the street valves on your yard to release air. That causes water eruption in the toilets of homes. We called to complain and spoke to Mr, Walker who was very rude and unprofessional. The company has no accountability. Find another company who cares and is more professional.