Best Ductless Split Systems in Nashville TN

I just wanted to say how nice I was treated from the time I called to get a quote to replace old A/C unit, until it was installed and the job was completed. David Gardner the Project Manager is who gave me a quote and looked at what our needs were and what we wanted. David was very knowledgeable about all the products his company had to offer, and was able to answer all my questions. He evaluated what our needs were and what I wanted and presented me with the best options to fit our needs. Thanks to him I got the system set up just like I wanted. This was due to him taking the time and not just trying to rush a sale.James and Alex Anderson who came out and installed the unit were great. They did a great job. They took care not to damage our home and made sure that every aspect of the installation was right. I felt that they did this as if they would have done their own. When they left everything was perfect. James and Alex made sure that I knew how to operate everything and answered all my questions. Before leaving James made sure that I was completely satisfied with the job.

I included details below, but to make this story short, we've been incredibly frustrated with the lack of communication and organization from this company. We've paid $1,000 for a job that never fixed our problem (It wasn't even a short-term fix), and now we've invested this money, we've waited more than six months for Lee to come back and work on our shower. They've cancelled a handful of times, every time we call, we're put on hold for 20+ minutes, and they never seem to communicate within the company. They've taken our money for lackluster and incomplete work, and have been unhelpful in managing this project. I would avoid this company!

Full review:
I'll first say that we are members of Lee Company and have used Lee for a number of times in the past without issue. Generally, the work is timely and great - we've done electric work, HVAC maintenance, dryer vent cleaning, but we've had a on-going issue with our shower, and Lee has been paid over $1,000 and has been frustratingly difficult to communicate with and our shower has been out of order since October (they've been taking over six months to fix at this point).

After having a Lee employee examine our shower and seeing the grout between the tiles chipping out, they told us our shower needed to be regrouted - which would cost ~$1,000. They came and did the job, and the grout sank in when it settled and did not properly fill the gaps between the tiles - as it was probably was not mixed right and too watery. I snapped some pictures and had multiple project managers come to look at it, all agreeing that it needed to be topped with more grout. At this point, they realized they used the wrong grout and suggested having someone dig it out again and replace the original work. That was fine, except they cancelled each morning they were supposed to come out and do this, which went on for months. Each time we called to reschedule, we were put on hold for about 30 minutes, and had to explain our situation, as Lee seemed to never have a prior knowledge of what they agreed to do at our house.

We finally, after dozens of calls and a few months of waiting, had a different project manager come out and say they would top off the grout, they couldn't fix the problem of putting in the wrong grout from their first job. We just wanted a useable shower, so my wife and I agreed, and they came in did the job quickly. After about 2 days, the grout started chipping up again.

After calling 6 times, and needing to explain the situation each time, we had another project manager come and access. They said that they would deduct what we had already paid, but it would be an expensive project to fix and their rates had just gone up from $850/day to $1000. What was so frustrating hearing this, is that we'd been waiting months to get this problem fixed and because of Lee's own incomprehensibly slow responses, we would not only be dealing with a unusable shower for 6 months, but we would be paying more for it. On top of this, we were never sent a quote, and we've been continuing to call and ask for this, to which we have not received return calls.

We've now spend dozens of hours on the phone, either on hold or explaining the problem - even though they suggest they have case notes, it is like we are starting from scratch with each call. We've also been waiting over 6 months to have our shower done. Normally, we would just go with a different company, but we've already paid Lee $1000 for this job and have gotten nowhere with that. We feel like Lee knows we have to go with them, since we've already invested money into them, but we feel like Lee is just holding our $1,000 hostage and taking forever to do this work (and now charging more to do it). I would say if you need short, quick jobs done - especially electric, Lee has been fine. I would avoid bigger projects in Home Services!!!

Vince was very helpful during my yearly electrical maintenance!

8-20-21 @ 12:30am unit #212 heading north on I-65 I guess your driver's don't know what a speed limit is cuz 80 miles an hour is not speed limit going on I-65

Great to work with and much better pricing than some of the bigger companies in the area

After 13 years my A/C died ,Roscoe Brown took
Good care of me, with a little help from his friends !
Kirk White (High Priest of Service Managers)
Matt Tipton and sidekick Adva were the most professional techs that I have ever met!
Very efficient , in and out in about 5 hours.
I will use Roscoe Brown for the rest of my
days !
Thanks a million, Terry Smith / Green Hills