Best HVAC Company in Minneapolis MN

Minnesota Plumbing and Heating was great! They had an appointment available quickly which was awesome. I was notified when the technician was on his way to my home. I received a photo of the technician as well as some history about him which was greatly appreciated. Sometimes it can be a little nerve-racking to have strangers come into your home. John arrived and walked me through what the issues were as well as other information about appliances in my home that I had questions about. He took care of the issue and made sure everything was working properly before leaving as well as go over again everything he fixed. He made sure I didn't have any questions. I really appreciated his attention to detail and willingness to explain to me what I had questions about. I would call this company again for any repairs needed in the future.

UPDATED 6/28 (in response to owner): Eric emailed me, but never mentioned a resolution. He stated he would like to address the situation. Then, he would figure out the breakdowns and use it as a learning experience for his staff. I replied “Honestly, I feel like I’ve wasted enough of my time on this situation”. My original review provided all the info he needed, and it isn’t my responsibility to train his staff. Again, never an apology issued from anybody at the company. The owner doesn’t address why the problem wasn’t fixed on the original visit, why the tech didn’t show up on-time for second visit, or why I have to contact them for itemized billing. However, he did address the pricing which I stated I may have heard incorrectly. The $125 credit in no way is a resolution for these circumstances, as I was astonished that the company would charge me once more for an issue they should have resolved the first time. Lastly, this isn’t a “negative” review; it is an informative and accurate account of my dealings with said company. Remember, it is easy to bask in the glory of the sunshine (positive reviews), but it’s more vital of your actions when the darkness comes.

Original Review 6/26
I decided to use a local company. Called Monday June 11th at 8:23am and left a message. Kenny from service called back within 5 minutes and setup an appointment for the following day. I might have misheard Kenny but I thought he said $125 for service call and $55 for each additional hour of service. The tech, Cole showed up the next day around 8:50am and I explained to him the standing water issue around the HVAC system in my mechanical room. I decided to service the entire air conditioning system to correct the issue. The unit ended up needing 3 lbs of refrigerant ($70/lb), and Cole was finished around 10am. Cole told me the final amount was $445 and I would receive an invoice via email. I should have questioned the pricing at that moment, but I figured I could review the invoice upon receipt for accuracy. I wandered downstairs to my mechanical room around 2:30pm and realized more standing water. I immediately called Kenny, which he said a service person could not come out until tomorrow morning at 7:30am. It wasn’t terribly warm out so I just figured I’d turn off the system. The next morning at 8:20am I called Erickson because the tech hadn’t shown up. Kenny told me the tech went to another job in Coon Rapids instead and should be there next. I told him I had to be somewhere at noon so it had to be before then. Cole showed up around 10:30am with no recollection of being at my house and of course no apology for inconvenience. I followed him down to the mechanical room and he removed the evaporator drain line and blew it clear of debris. He said that was your problem. I questioned him at that time as I thought he said he cleared the line the day before. He then proceeded to charge me another $125 service charge. After Cole left, I immediately called Kenny to dispute the charge. I was met with great defiance and absolutely no understanding. He said things similar to we don’t warranty our work and what do expect from us. He said it was a separate incident as it was the next day. I told him I called 4 hours after first service so I guess it is my problem they couldn’t get back out same day. He finally agreed to refund the second $125 service fee only after he told me how lucky I was to be getting any refund. The next day, I had to email Erickson because I still didn’t have an invoice. As you can see below their invoices have no detailed breakdown of charges. I again emailed Kenny to get an itemization, and he provided an email breakdown (labor 1.5 hours = $235 and 3lbs R-22 refrigerant = $210). The $235 is a little sketchy as it seems they charge $125 service call and $55 for every hour and then round up to the next closest full hour. Again, I might have misheard on the initial call but the tech was here from 8:50am-10am (credit card charge at 10:07am), so just over an hour.

Needed the help of a plumber today for a leaking valve in the floor. Dan arrived on time, identified the problem quickly, and repaired the leak. He was good at explaining what needed to be done and offered lots of options. Thumbs up, Dan was one of the best plumbers that I’ve worked with in a long time. Thanks.

Customer Service is great, able to get in hold of a person fast. Ryan and co-worker are professional and harding working. They work and clean after themself. He also answer and inform us about the problems and any question I have regarding the work that is being done. They pretty nice to talk to. Would recommend.

It’s great to have a company where I can talk to someone on the phone who understands the problem. I used to use Ron’s sewer rats but as they became larger they switched the receptionist from someone with technical knowledge to someone only able to make appointments. Very professional and responsive on the phone

Joe from Pronto was great! He was on time, professional, and thorough. He explained the nature of the issue and what he did to resolve it. The warranty on our furnace covered everything. We have been very happy with Pronto.