Best Storm in Milwaukee WI

They are the BEST

Called Alpine back in Feb 2017 because I wasn’t getting enough hot water. Was told I needed a new hot water heater, to the tune of around $1700. When I called back a few weeks later and explained that this didn’t fix the problem, I basically got the cold shoulder, no attempt to correct or address the issue.

Several months later, I had an issue with mold in the utility room. Upon investigating, my husband and I found that one of the HVAC drain hoses was up against the wall, nowhere near the floor drain, causing condensate to run under the wall. I can’t prove that their installer moved it, but he was the last one in there, and judging by the quality of the cleanup, I definitely wouldn’t be surprised.

A few weeks ago (June 2021), I noticed I had no hot water on a Sunday evening. Circuit breaker was tripped. Thought, “weird, but maybe has something to do with everyone running AC with the heat wave”, so reset it. Still no hot water. Called the 24 hour ‘hotline’ and left a message. No call back. Called Monday morning, left a message. Received a voicemail an hour or so later that someone could be out today in the afternoon, and I should call back to confirm if that worked for me, when I called back (within two minutes of it being left), a most unpleasant woman told me that they had a tech available, but was he now booked, as I hadn’t called back quickly enough and I could either pay them for overtime to come out that night or wait until tomorrow. When I explained how unhappy I was and how wrong I thought that was, I was told to call someone else.

After making a few more calls, my husband ended up taking a look at it. First thing he found was that the flexible conduit running to the heater was as loose as can be on the water heater end. On inspecting connections to the incoming power, one of the wire nuts had melted, then wires melted through the plastic inside the connection area, shorting to the shell of the heater (ground). Note that the melted wire nut was apparently yellow (see pic). My husband noted that per the package of wire nuts, ‘yellow’ is undersized for this application (2 x #10 AWG), they both should have been red, as the other one was. Oh, and the conduit was so loose because the hole in the cover was about 3 sizes too big for the fitting used- and rather than use a couple of $0.59 reducing washers, they just flopped it together as is.

As my husband put it, one doesn’t need to be an electrician to figure something like this out – I would surely expect someone who installs stuff like this to know how to use the right fittings and components. Thank God for circuit breakers, or my house almost surely would have burned down…

Great service still exists, very quick and personable service. He even wiped he stairs down when finished.

Purchased house, culvert under driveway clogged on 1st heavy rain and flooded yard. Called 7AM , they arrived 9AM. Tech used water jet to clear 40 years of dirt. Friendly, professional, company vehicle with logos, new euipment, respectful of property. Fair price for work and fast service. Highly recommend.

We called them after having drainage issues and sewage coming up into the basement on a Saturday late afternoon. The dispatch told us it would be 525 for the first hour and 250 every hour afterwards. Reluctantly we agreed and were told a service tech would call us for address details. The service tech called after a few minutes and said it would be 750 to come out for the first hour. I told him the numbers dispatch gave us and he said it was wrong they are not supposed to give out the quotes. We stood our ground at 525 he was reluctant to come. Finally he did after a few more minutes of trying for the 750. He was in and out in 30 minutes and the blockage was removed. He left all the blockage in a pile on our basement floor. No cleanup whatsoever. Based on this experience I would not recommend after-hours use.

Had 2 tune-ups & some minor fixes (replaced humidifier controller, fan & radiator valve) of our home forced air furnace & rental property boiler this morning by Action Heating & Cooling. We appreciated Mike's availability with a few days notice to look at both the furnace & boiler this morning, as we specifically requested a steam boiler expert for our needs due to issues with generalists who aren't as familiar with single-pipe steam boilers. Talked with Tanya a few days ago to schedule it, and was told the $75 hourly rate for boiler work & tune-ups & the flat $129 fee for forced-air furnace tune-ups. Was charged both a flat $150 boiler tune-up fee & new $99 hourly rate (1 hour today) for the boiler tune-up that took 20 minutes & wasn't complete compared to the last tune-up with Action (just cleaned burners & raised pressuretroll this time-not recommended to increase pressure in our setup), didn't clean low-water cut-off probe or water sight glass. Verified that experts recommended against adding more water than needed, so didn't take his advice to flood the boiler with a 2 minute vs. 10 minute current low-water cut-off water refill delay due to system condensate water returning in about 5 minutes anyway. The white plastic drain-box was left off the furnace after the tune-up and we noticed about a gallon of water around it later that evening. Called the after hours number for service and didn't have a good experience with the operator-she didn't provide her name & told us we'd be billed for the trip to fix the leaking furnace. So much for the 30 day labor warranty guarantee we see on our invoice from a few hours earlier! We observed some contradictions in the advice we were given about steam boilers as well-we recommend finding another company or doing as much as possible yourself since steam boilers are a lost art these days and modern forced air furnaces can be problematic (if not put back properly) as today's drain leak shows. Update later tonight: Matt called back & stopped over to verify the leaking water was due to the drain not being clamped-we had put it back ourselves while waiting for him to arrive an hour or two so after calling. He was friendly, but also forgot something-flipping the power switch to the furnace back on when he left. We appreciated he remembered and called us about it later that evening.

Mike and his team are always on time and get the job done. I appreciate their work a ton when the pipes don’t drain.

I appreciate they came out same day, but I was over charged and not all leaks were fixed. I had already paid $1182 and they wanted an additional $200 to fix $10 part which took 5 minutes to replace. Another plumber said I shouldn't have had to pay more than $800 for the whole job.

Great service. The service man was great,on time, very nice,and knew what he was doing.