Sam Rozenberg
3 months ago
The plumber that was sent out was great. Friendly to my mother in law, and was quick and honest. He gave his opinion on what he thinks could be wrong when he dealt with a clog for us. He also wrote on his receipt a 30-day guarantee.
Because this clog could be potentially be reoccurring we called to ask if there could be some kind of discount should we ask them to come out again. We spoke with Tammy, who was unrelenting, showed zero empathy, and arrogant on the phone regarding our situation and was extremely reluctant to have someone above her position give us a call. She mentioned that she has 30 years of experience and apparently that means she's a master plumber and knows every detail of what's what. Finally she agreed to have the owner give my wife a call.
The owner followed up the next day and showed the same traits Tammy did and even added that Tammy apparently told us our warranty is void despite it being WRITTEN on the receipt. Tammy never mentioned this, and he also mentioned our pipes were damaged and a hazard to their equipment and would cost 500$ to replace their tools. Looking at other reviews this is a common practice for the owner. The plumber mentioned NOTHING about damage to our pipes. Apparently they are the jedi's of plumbing and can see what is happening in the pipes without sending a camera down. Although not outright said, the tone of the conversation was that they would not come out to service us , likely for a bunch of stuff they say that is not true.
For anyone using their service use caution, you may be better off going with a more local plumber, however the actual employees who are in the field doing the real work, were great.
Edit: In response to your response, the plumber did not indicate any of this information to us, when I know my mother in law was next to the plumber the entire time asking questions. So to lay this on us after the fact, is questionable to me. Additionally you voided our warranty which
in my opinion is a questionable for any business. My review will stand. Thanks.