Best Residential Design in Milwaukee WI

This was the 2nd time I needed plumbing services from Faust. They have always been on time and able to diagnose and fix the problems. I also found their prices are very reasonable. I recommend this company for any plumbing issues.

I was looking for a plumber to fix some leaking gas pipes. Diamond Plumbing Services (DPS) aka Diamond Plumbing Heating and Cooling has Very friendly customer service, but that's it. Instead of doing the repairs a plumber came out, charged me an assessment fee to look at exposed pipes in a basement that had already been assessed and marked by WE energies. When making the appointment, I had clearly stated on the phone that I wanted the repairs done. Instead the plumber left within a few minutes and later emailed me a proposal which ranged from doing the repairs up to a gold level maintenance package, which i had not asked for. The price quoted for doing the repairs was 300% higher than the next plumbing Co. who came in and did all the repairs in a couple of hours including some upgrades. The maintenance package quoted was extremely much higher. I did receive at least 4 emails saying they appreciated me, which I understand since I paid them to look at my pipes. They also have a very slick invoicing system for sending out proposals, invoices and payment reminders.

Major bathroom remodel. Generally speaking the workmanship was good and the tradesman were easy to deal with. There were a couple quality issues with both them and the Kohler products installed. Specifically the biggest issue is the new shower stall base does not drain well. Standing water is left in a couple areas and must be squeegied out, otherwise it remains indefinitely. This is very annoying. That's more a worker quality issue. The Kohler issues are , the toilet flush valve catches on the pull chain about once a month and holds open to continue running. The Kohler soaker tub(don't ever buy one) has a flat ledge from which water does not drain. so must be wiped down following a shower. The Kohler shower handle has very little variability from hot to cold. you get about 5 degrees rotation from hold to hot.

Best customer service EVER. They came to my rescue🥰

Called Alpine back in Feb 2017 because I wasn’t getting enough hot water. Was told I needed a new hot water heater, to the tune of around $1700. When I called back a few weeks later and explained that this didn’t fix the problem, I basically got the cold shoulder, no attempt to correct or address the issue.

Several months later, I had an issue with mold in the utility room. Upon investigating, my husband and I found that one of the HVAC drain hoses was up against the wall, nowhere near the floor drain, causing condensate to run under the wall. I can’t prove that their installer moved it, but he was the last one in there, and judging by the quality of the cleanup, I definitely wouldn’t be surprised.

A few weeks ago (June 2021), I noticed I had no hot water on a Sunday evening. Circuit breaker was tripped. Thought, “weird, but maybe has something to do with everyone running AC with the heat wave”, so reset it. Still no hot water. Called the 24 hour ‘hotline’ and left a message. No call back. Called Monday morning, left a message. Received a voicemail an hour or so later that someone could be out today in the afternoon, and I should call back to confirm if that worked for me, when I called back (within two minutes of it being left), a most unpleasant woman told me that they had a tech available, but was he now booked, as I hadn’t called back quickly enough and I could either pay them for overtime to come out that night or wait until tomorrow. When I explained how unhappy I was and how wrong I thought that was, I was told to call someone else.

After making a few more calls, my husband ended up taking a look at it. First thing he found was that the flexible conduit running to the heater was as loose as can be on the water heater end. On inspecting connections to the incoming power, one of the wire nuts had melted, then wires melted through the plastic inside the connection area, shorting to the shell of the heater (ground). Note that the melted wire nut was apparently yellow (see pic). My husband noted that per the package of wire nuts, ‘yellow’ is undersized for this application (2 x #10 AWG), they both should have been red, as the other one was. Oh, and the conduit was so loose because the hole in the cover was about 3 sizes too big for the fitting used- and rather than use a couple of $0.59 reducing washers, they just flopped it together as is.

As my husband put it, one doesn’t need to be an electrician to figure something like this out – I would surely expect someone who installs stuff like this to know how to use the right fittings and components. Thank God for circuit breakers, or my house almost surely would have burned down…

Today I had Nick and Jordan snake out my tub. Young professionals that answered all my questions even removed an old shower head for me. Very patient and got the job done. Keep up the great work guys. Thank you!

Great service just a little too expensive. Not as expensive as Blau Sudden service.

I have my house up for sale and the new buyer wants 2 issues fixed as part of the sale. So I called ac plumbing. I told them what needed to be fixed. The man I talked to said not a problem I can fix that up for you. Send me a text with all the info. So I did 5 days later I am still waiting for a call back from his company to schedule a time and an appointment. I will never hire them for plumbing needs.