Best Ductless Heating in Milwaukee WI

We called them in June to install a Nest Thermostat in our home. We have three thermostats, so I didn't expect it to be easy, but I thought a professional could figure it out….or know enough to tell us that they weren't going to work. It took Jared 2 hours to install one of them and he was very proud that he made it work, but even after he left I had a feeling that something was wrong. Four months later when we switched to Heat, we couldn't get any warm air to blow in the upstairs zone. I called Dickenschrauf to see if they would come look at it to make a wrong a right, but they weren't willing to come without the minimum service charge. I am a reasonable person and would have paid them if it was unrelated to the Nest install, but they were very defensive about and I didn't want to risk it since I felt they had the upperhand and could have told me it was un-related when maybe it really was all related. I hired another Contractor who came and very quickly assessed (and confirmed with the Manufacturer) that our HVAC System is not compatible with the Nest thermostats. I am now back to our original setup, but have spent hundreds of dollars on service & have a Nest I can no longer use or return. I wish the Technician would have had the knowledge, resources, and experience to tell me that the Nest was not going to work for our System rather than spend time trying to get it to partially work. I am disappointed in the whole process and hope they learn from this situation and spare someone else the headache and expense.

My complaint is in the pricing. We bought into their 3 year service plan for heating, cooling, and plumbing, costing us $500. Twice, upon the semi annual inspection of our furnace, we were told some minor part needed replacement at $200 a pop even though everything was working fine. Then, late this October, a pipe sprung a pinhole leak. We were just getting ready to leave on a trip. My husband wanted to fix it but with time constraints we called them. Even with our service contract, the tech couldn’t come until the next day. When he arrived, he shut off the water, removed two laundry hoses, valves, and nipples and plugged the pipes, then turned the water back on. This cost us $450 for 30 minutes of work! Price gouging you think?
Will never renew the service contract.

Prompt response, impeccable service! I highly recommend O &W Heating & Cooling.

I had such a horrible experience with this company. Especially with their tech Jim. Who by the way is very unprofessional and rude. As soon as he saw my furnace he said, I'm not touching this. He did not know how to trace conduit for incoming power disconnect switch. Another tech had to come out and take a look at it. Joe was more professional and so knowledgeable, friendly, and answered all my questions. You can tell he knew what he was doing. Not like Jim who conducted poor service. I would not recommend this company at all. I even left a voicemail for the manager. Not a surprise she never called me back. Shows you how this company conducts their business. I DO NOT RECOMMEND.

Journeymen that work there are great, but Brennan sends you a lump sum bill and won't respond to any questions regarding it. I have tried for over 4 months to pay a bill, but I get a different answer every time I ask. I sent a letter to one of the owners, again trying to resolve the $500 plus bill, but never got a response. Horrible customer service. It's too bad as the journeymen that come out for service have always been great. Other tenants in our building downtown also complain about they feel they have been overcharged many times. We have a great HVAC contractor in Brookfield that we'll have to use in the future.

My widowed friend had not even given thought to the maintenance of her furnace or filter. I saw that her deceased husband had kept records of previous inspections by Seider, so I called them on her behalf. They found the account immediately, even though it had been 4 years since the last house call. They were able to send someone out the very next day and provide a 3 hour window in which they would arrive. Everything went very smoothly. I love that they have gone paperless with their invoices too. I highly recommend their services!

I honestly wish I would've went with my first mind and called them instead of who I initially called... Their customer service was friendly and their word was their bond ... They told me they'll come the next day and they did. My toilet is now unclogged and I'm satisfied with the outcome... Would definitely recommend them to family and friends...