Roy's Plumbing, Inc.

I've been familiar with the quality of work Roy's Plumbing had provided since my childhood. The staff is always friendly and the business owner has a long history of plumbing knowledge. I highly recommend this business for your all plumbing services.

Terrible service, rude over the phone, lack of timeliness and follow up.

Do not use.

Great service

Very professional experience from the 1st phone call. Would definitely utilize their services again. I would also recommend them to anyone if asked.

My experience with Ricky's plumbing was great and I will use you guys again. Came over and took care of the problem fast.

Long story short: made an appointment for the following afternoon. No one showed up or called. I called them and was basically told they forgot. Now I have to scramble to find another plumber so I can get my refrigerator delivered tomorrow. This is my 2nd negative experience with Roy's plumbing. Should have learned my lesson the first time. You have been warned!

Awesome service!!

Been with them for years good people.

If I could rate this company a negative star I would. Plumber arrived at 11:15am to fix leaky faucet. 5hrs later plumber has all the pieces of the faucet and pipe from under the sink on the floor and was reading his instructions upside down. I insisted he call Roy who after a wait arrives and proceeds to say the part to fix the faucet is obsolete. It's broken because the 1st plumber broke it. Needless to say Roy, the owner, wanted me to pay for a new part, faucet, and labor. All of which his plumber broke and he acknowledge broke it.
I promptly told him no.
I called another plumber after I had to shell out $600 for new faucet and parts on top of paying another plumber to install. It only took the new plumber 1.5 hours to install BOTH faucets. I added another one while new plumber fixed the initial faucet. The new plumber looked at the broken pieces and confirmed 2 things. Number 1, part was not obsolete. Number 2, if the plumber had the right tool the faucet would not have broken and would have been an easy fix. I guess since this wasn't a common cheaper brand he didn't knkw how to fix the faucet. Bottom line, this place can't fix a leaky faucet. Nor are they willing to correct their own mistakes. Trying to support businesses in the community and he treats his customers like this! Unfortunately, this was an utter fail.
Please don't patronize businesses that don't treat their customers with respect.

The plumber they finally sent was fine, but getting him to our house was a huge mess.

The receptionists have bad communication skills, and insinuated we wouldn't pay our bill. They'll tell you one thing and do another. We had to reschedule the first appointment because she forgot to actually put the appointment in the system (time off work wasted).

Then they sent a technician that can only unclog drains instead of a plumber we requested, then the plumber finally showed up around 530pm when the window they gave was 1-4pm. Plumbing service was fine once they got there.

Great workers the experience was wonderful and fixed the problem at atop notch price. Highly recommend

Good quality and value for professional plumbers. We use them on our investment properties.

I had roys plumbing do some work for 1 of my rentals, great service, great work, fair prices

Roy's Plumbing is the A-Team when it comes to they're services!!!!!!!! On a scale of 1 to 10 they are a Perfect 10!!!

4 days later, still no call back regarding getting a quote on plumbing work.

It was a pure pleasure working with Roy’s Plumbing. The experience was excellent from speaking with the pleasant office personnel to the clean cut and experienced plumbing technicians replacing piping in my basement and unclogging my sewer drain in a timely fashion. My favorite thing about Roy’s Plumbing is the reasonable pricing. I would definitely recommend Roy’s Plumbing to anyone in need of plumbing services.

The crew completed the work quick and professionally

Byron rocks!! Got here, unclogged the sewer and was gone. Fast great work done by Byron.
Nice, courteous and super professional!!

Roy's Plumbing came out the same day for an estimate and got the work done prior to the deadline. The price was cheaper than the original quote. I would recommend them to anyone.

They do a good job. Have used them for years.

Called their call center to try to see if someone could come out to fix a plumbing issue we're having. I had a terrible experience. The lady who answered the phone answered any questions with one word answers, was very rude, and hung up on me me basically mid-conversation. I have no idea the quality of the actual service because I couldn't even get to that point in the process.

I've had them for 2 jobs and they're really good folks!

Roy's Plumbing is an EXCELLNT plumbing service! Every time I have needed their services, that have provided nothing but marvelous work! Would highly recommend them for anyone in the Milwaukee area!

Very unprofessional and disorganized. Lost our paperwork several times, took beer from our basement fridge while they were working. My husband has been trying to get a receipt for the work they did a month ago and they can't even manage to send that out. Would NOT recommend them.

I called for a facet repair (a worn washer). The only thing I didn't like was that they charge $65 to come out and do and estimate but I thought from experience that they would waive the service fee if you get work done with them. Well the total was $250. They didn't waive the service fee and a bit pricey. Being a previous client who called them for all my plumbing needs I thought I wouldn't have to pay a service fee. Oh and the repair guy smelled like liquor

These people charged me a second time within 3 weeks for the same job they did not fix properly the first time. I had actually told them all the parts they would need the first time, which they neglected to bring for the job. I will never use these people again or refer anyone to them. Also, the older woman who answers the phone does not understand plumbing and does not leave notes for the owner or plumber about your situation.

Roy's Plumbing, Inc. in Milwaukee, WI has been around for at least 30 years. In 1987, I had a real problem with a busted water pipe in the Illinois Area in the middle of the night. It was Roy's Plumbing that came to my defense. About 12:30 am, this company traveled and arrived to my Oak Brook, IL home and quickly went to work. If it wasn't for Roy's Plumbing I don't know what I would have done. Notwithstanding any negativity from others, I am aware of the tools it takes to operate a successful business and I must state this company is at the top in their profession!

My rental needed the hot water heater replaced. Roy's Plumbing responded in a timely manner and installed a brand new 50 gal natural gas hot water heater. Now my tennants have hot water again.

Nice staff, however, needs to upgrade the office. It's looks like its a little dated.

I would recommend this place because they were very helpful, friendly and professional the plumber that came was awesome 👍👍👍

They replaced my shut off valves and my sink. It was done well.

I honestly wish I would've went with my first mind and called them instead of who I initially called... Their customer service was friendly and their word was their bond ... They told me they'll come the next day and they did. My toilet is now unclogged and I'm satisfied with the outcome... Would definitely recommend them to family and friends...

I thought they were very friendly and easy to deal with.

Good service

Experience was Awesome, still feels great keeping entity going.

I was not pleased with the service provided but I will say, they were very nice people. I won't call them again however.

Ruby Hunter,

It is always a good idea to research or get referrals on plumbing company before making a decision. You felt compelled to make a comment about our company. The customer comments have been addressed with the customers, and we invite you to contact our courtesy and professional staff if you have any questions about our service or company.

Thank You.

Roy's Plumbing, Inc.

They did a really nice job on a really difficult clog that I could not deal with myself. They were professional, quick, humorous, and helpful. Everything was cleaned up well, and they found some leaks that they also fixed as part of the visit. Would choose them any time.

They did some work for us in June when we had a leak under our kitchen sink. The leak returned at the end of November. I called them because I didn't think the problem should have returned so soon. They said they couldn't locate my invoice and that they only guaranteed a fix for 60 days. The good news is I was able to figure out how to fix the problem myself. The technician who came out originally was friendly and helpful. I just won't use the company again.

Bad service! I was on schedule with them to have them come out. Waited a whole week. Day of the appt no call from the plumber. I had to call the office twice to see what's was going on. Tech apparently went home early. They couldn't send no one else out. They said there was a cancelation fee if I cancel. But they should be paying a cancellation fee to me since they canceled on me.

These clowns come to my home to change a simple 6 inch pipe that was leaking in the bacement and end up breaking my kitchen faucet. If you think thats bad then they leave with out telling me they broke it and use some messed up glue that clogged the faucet sprayer. I call them and they do say they will change the $95 faucet. BUT WAIT THERES MORE. They show up to my house with a supposed $160 faucet to change out. WRONG . The faucet the brought was from home depot and it was $30 . WOW customer service must be at the top of there list. OH BUT WAIT THERES EVEN MORE. The morons disconnect my frezer monday and i had $400 of meat that spoiled. HOLY S**T . I CANT BELIVE THESE CLOWNS ARE EVEN IN BUISNESS. SAVE YOUR SELF THE TROUB;E AND PAY THE EXTRA BUCK TO HAVE IT DONE CORRECTLY.

Don’t use this company. They were contracted by the city to redo my whole main sewer line because my basement flooded but they half did it with some quick fix and now the problem is starting again and they say it’s not under warranty. Bad business. I will never even call them to unclog a toilet. 🙅🏽‍♀️

Thank you for your service. It was thorough, friendly and the price was reasonable. I would recommend your services to others.

Just poor! I have been trying to get service from them for
two weeks! They keep saying they're coming and never
do! I wouldn't recommend them to anyone! Get someone
else who will come when they say they will. Never shows
up!

Never returned my call or came by and its been 2 weeks now

Called to have new shut off valve. They quoted me $650 to $700. Said the part was $200 so I guess labor was $200 per hr then tax. The part was actually $168 they said after the fact. Was mad for me asking the breakdown and wouldn’t ask plumber how long the repair would be. I said fine but I would be watching the time cause that’s very unreasonable. Plus I am paying the $65 service fee, does not come out the price. So since I would count the hour while they worked the guy decided they weren’t gonna do the service. The plumber said it was super easy to do and they just tacked on 2 hours so yes I was upset seems like they were trying to scam me. Plumber was nice.

Blake was awesome. It was pouring raining and Roys Plumbling still came out to fix the issue my husband and I were having at one of our rental properties and was on time. I over paid and got a call back from management letting me know right away that I had counted out too much. I really appreciate the honesty and customer service that was provided. I will definitely continue to do business with Roys Plumbing.
Thanks,
Mrs. Daniels

My experience with this company was great. They were quick and courteous.

i'm searching for a plumber & ran across these reviews. the complaints are: poor customer service, will not follow up on service promised & have you waiting all day or week or may not show at all for repairs. Wow! I better keep looking.

If you need to unstop your pipes, and you want the work done right, call Roy plumbing.

I just recently hired Roy's Plumbing to repair a clogged basement sink as well as a kitchen faucet. The lady that took my call was very friendly and kind with me while taking a brief description of the repairs I needed done. When the repair guys arrived at my home the repair truck was very clean with an easy to see and read logo. The repair guy was nice, clean cut and knowledgeable. The repairs I had done was also affordable. My overall experience with Roy's Plumbing was a 10. I'll refer them to my family and friends. Thx

The plumbers were friendly, but the cost of repairs were high.

Will never call Roy's again. Thought I would try to help support a local business and I got burned. Had them come out to replace the hot and cold water stems in the bathtub/shower. From working with other plumbers and contractors I figured it would be a one hour job. Guessing it would cost less than $150. Ended up taking two days with many trips to the hardware store. When the job was done the tub faucet was dripping bad. That faucet never dripped before Roy's came out. They came out once to look at it. Claiming that it would stop dripping in a couple of days. Now it's a couple of months. I called Roy's multiple times to try to have them fix it and they never showed up. Ended up finding someone else to fix Roy's mistakes. Ended up paying Roy's $450 total. Complete rip off. Wish I could get my money back.

This was my first time using Roy's Plumbing a couple of weeks ago. I called to have several issues corrected that I have put off for a while. They called prior to coming the plumber came seemed very knowledgeable, polite, and professional. He was a little late from the time I given, but the office staff and plumber apologized for the inconvenience, as a result they discounted my service. The price was fair with out the discount. I will call them again.

Ripped me off and over charged me for work that was not done...Spoke to owner, he agreed to reimburse me the $800 (ish) call several times in the following year because I hate to feel swindled. . NEVER GOT THE STOLEN MONY BACK! Also to add insult to injury, I recently tore apart my bathroom to remodel and the new plummer said the workmanship sucked. He asked me if it was a handyman from craigslist...THIEVES!!!

Technicians are kind, courteous, and very professional!

Very reliable

The service guy took two days to perform a service that would_should take a half day at most. The job entailed repair/replacing pipes under the kitchen sink., auger the waste pipe,pipe,. Fairly routine tasks for an experience d plumber.He was not equipped with the needed parts and had to travel to Home Depot for parts on at least two occasions. The cost was embassingly high but we negotiate d it down to a still extortous price. Although the overall quality of the work was good l cannot in good faith recommend this company to others .

Best company ever!!!! I'm so blessed that I had Roy's Plumbing handle my insurance and they came and did to clean outs at the house twice, with high pressure cleaning wish they had to hire a different company, and they installed an opening at the main pipe, in order to clean everything all the way to the street.

Excellent work..was done right away..i would call them anytime

When I moved here a year ago, I was in desperate need of several new faucets and a hot water heater. A good friend of my brother referred me to Roy’s Plumbing and it was the best recommendation. The technician was polite, on time and the plumbing was completed faster than I anticipated. I could not have ask for a better service than what I received from this company. Thank you to Roy’s Plumbing for making my transition to my new home easy!

I was thrilled with the work, very affordable and the crew was professional. I could not get anyone to come out on such a short notice, looking at several weeks out.

Thank you Roy's Plumbing

I gave them information about the problem I have and gave them the credit card number they schedule me for next day I waited the next day didn’t show up and when I called them they said oh we tried to call you to tell you we can’t serve you that was so unprofessional and irresponsible worst service ever

Great customer service

Thank you for your service..they have good timing and price are great...Thanks alot .

I wish I read the reviews before I contracted them. They did such a lousy job and then refused to come and fix their problem. The customer service representative was very rude as well.

NEVER, NEVER, NEVER again!!!!!!!!!!!!!!!!!!!!!

I would also gave them -100 if I can!

I had Gordon from GW Plumbing to come and fix their mess. This guy was very nice and professional. I was double appreciative after the sleepless night before.

Roy's Plumbing provides excellent customer service and I appreciate their follow through! I would highly recommend them to anyone!!!

I called Roy’s Plumbing to repair a 15 year old kitchen sink faucet. The guy came in and I asked him if he would not mind wearing shoe coverings since I have young children and don’t want to track dirt in my home. He did it without an issue and I truly appreciated it. He came in, looked at the faucet and diagnosed the problem. Not only did he diagnose it, he showed it to me so I could have a better understanding of what went wrong. He gave me his recommendation and the cost for the service. I was a little concerned about what the cost would be, but was pleasantly surprised with the cost and allowed him to do the job. After he completed the job, he cleaned the area and tested everything to make sure the faucet was working properly. He was very patient, professional, polite and courteous. I will definitely use Roy’s Plumbing again!

Solid company with great work!

WoW, where do I begin....if I could give them zero stars, I would. First off, they tore up all my drywall trying to find a leak. Took them 2 days and 1500 in drywall and ceiling repairs, but they “found” it. They charged me like 850. Two weeks later, same leak, same spot. Terrible service, terrible job. I will never bother with them again!

I have had to call 3 plumbers out for the same issue with my tub’s pipes downstairs. Each time we chose pretty much whoever could come the same day. This time we called Roy’s Plumbing and they came out the same day and were the most helpful out of everyone we had come out. They were professional, informative, kind, and most importantly good at what they were doing. I would definitely use them from here on out even if they couldn’t come out the same day because they will get the job done. The person who serviced our home was ROCK! Him and another young man came out to our home and knew exactly what was wrong and exactly what to do. Thank you Rock for everything and Roy’s Plumbing altogether for their services. Even the call in the morning for setting up the appointment was smooth, professional, and had me at ease until our servicing time. Definitely go with Roy’s.

No complaints at all, Very professional, reasonable and on time! Will definitely use them again! I highly recommend Roy’s plumbing!

He said he was coming back the next day if my furnace didn't work when he fixed on it the said it was a bigger problem that he didn't even discuss with me bad customer service I service done with them awhile ago don't know what happened😞

Never showed up even after i agreed to pay 55 ridiculous service fee even though i know what was wrong. Never showed call next day ..like oh we forgot

Cost too much had a helper they didn't need. Cross threaded bathroom faucet. The plumber wasn't very knowledgeable

I called Roy's Plumbing and they came out that same night. The plumber knew exactly what to do and it took less than 30 minutes. I found my new plumber and would highly recommend them to anyone! You won't be disappointed in the service! Great honest people who won't rob you blind.

Love Roy's Plumbing. They gave me great advice when I had a plumbing issue. They were friendly and fair. Will definitely call them first the next time!

Bob is a professional, but the company’s business professions are suspect. I would seek help elsewhere.

Proceed with caution. Plumbing services are good. Get your quote in writing though so that they have to stick to it.

I'm not the happiest camper; (1) to even have to write this review, or (2) to try to be a supporter of the black community and the services that we as minorities offer. However, I must. I'm not very pleased with the service or the follow-up services provided by Roy's Plumbing. At my rental property I had a clogged bath tub. I called to request service and they came out as expected and the lady I talked to was very nice. She called me back later that evening saying it was a tough job and they were charging me $160.00 for it. I said, oh well....I needed it done. The next day my tenant calls me back and says that the tub is not fixed!!! I call Roy's plumbing back to inform them of it (this is when the issue begun). They told me that they would send a technician back and the technician, according to my tenant never showed up. It seems as if the company was going through some changes and there were multiple confusions about if the job was done or not. So, I call back a few more days later and they tell me in their system it says a person went back. This was incorrect. After almost a month now, the problem still hasn't been fixed and they had the nerve to say that they would need to charge me again........for the same repair because people clog them within days. As a company, I expect quality service and I did not receive this especially at the rate that I paid to unclog a bath tub that is still not done. Absolutely ridiculous! I WILL NOT be supporting Roy's Plumbing or recommending them to any of my other friends.

I had someone from Roy's plumbing to fix a small leak from a bolt that could have been easily fixed. The City of Milwaukee said they dont fix it because it was squarely on the owners to pay for the repairs. The plumber told us about the replacement of copper tubing, however, The City only does that for major water breaks. I don't recommend this company for minor water repairs.

I have plumbing insurance with HomeServe. Had cloged drain and a leaking pipe.
They sent a guy who was not able to unclogg the drain and told me to call back to reschedule. Called few times and scheduled another appointment. Waited for few hours and called them back to see when they are thinking to come. Lady on the phone said, they were there and nobody was home! That was a first lie. She told me to wait more, thy will come back. Never happened. Sick and tired of them I called insurance and requested new company. When they came, they called insurance to ask for job approval. The insurance representative told new guy that can't be approved because Roy's plumbing finnish the job! LOL!
So, this crooks acctualy had a guts to not finish unclogging the drain, not showed up for leaking pipe but still charge nsurance company 350 for the drain and 1000 for replacing 20 feet of leaking pipe. And never showed up at all!

Whoever runs these garbage of the company, I don't know if you have no shame at all or you are just incompetent but at the end really doesn't matter.

Outstanding service and professionalism! We have been using Roy's for years and once again, we've received top notch service! Thanks Roy for all that you have done!

Don't hire them! Save yourself the agony and money. Actual plumber was pleasant, but everything/else was aggravating. They bumped my appointment back twice. Was not informed in advance that the plumber was going to leave my property to get parts (took a full hour at $100/hr). The lady in the office actually hung up on me when I questioned the price they were charging me (including 3 hrs of labor) before the plumber even returned with the parts. Overall it was a regrettable, expensive, and frustrating experience.