Best New Faucet in Miami FL

Update: 11/2/18

I was contacted by the owner, Alex, and he informed me that the Plumber that came to my home was let go due to the incident. He assured me that the behavior of that employee will not be tolerated in his company. I must say, I was very impressed with the way he promptly investigated and handled the problem. I feel better knowing that the actions that took place were of the employee and not of the company. I can appreciate a company that does not stand for people being taking advantage of. Alex made me feel like he cared. I can now say that if I had another issue I would call them back again. Thank you Alex for all of your help.

Can someone tell me why they tried to charge me $560.00 to replace a bath and shower faucet? On Friday morning, the faucet in my sons’ bathroom was stripped so we could not get the water to turn off. As a result, we called Pro Plumbing and I explained my problem to the customer service provider for the company that answered my call. She told me that someone would arrive in less than an hour, and soon, two workers arrived in order to situate the issue. The workers went to the back of the house, turned off the water to the house, and then told us that they had to go to home depot to purchase a part. I got a call from one of the workers saying that he saw a bath-and-shower faucet set for $53.00, asking if I wanted him to purchase it, a question to which I replied in agreement. When they returned, however, one person just started walking around while the other went into the bathroom. He was in there for about 30 minutes before he came out and told me that he needed to go back to Home Depot because the part was defective. He came back about 40 minutes later, went back in the bathroom, and shut the door. About 10 minutes later, I walked into the bathroom and saw that he was doing nothing. Then he told me that it looked like someone had to be messing with the water heater which confused me. I told him that was not possible due to the fact that I have a tankless water heater which I can’t reach unless I stand on the dryer and tip-toe. Then he started saying that it was complicated. I had to wake my boyfriend up at this point and tell him what was going on. He went to the bathroom which was in the same condition as it was when the workers had arrived. As he was standing there, that guy repaired, replaced and cleaned up in less than 20 minutes before going to his truck and issuing us a bill for $560.00, a price which fluctuated heavily, as after speaking to someone at the office, he came down to $340.00. The service provided to me by this company proved to be exceedingly poor and inefficient, thus, prompting the need for me to compose and submit this complaint.

It seemed like this company outsources its service to local individual plumbers - when I called their number on their website my call was ALWAYS directed to a local plumber (that means there is no way to call about a complaint!). The plumber charged me a lot for the job (which is fine as I was in a hurry to get the problem solved) and promised me to dispose the garbage. However, he failed to take away the huge chunk of garbage and when I called him he asked for another $200 to do so. The lesson I learned is that never rely on google reviews solely, at least check the company on BBB you will get more information.

Excellent work and arrive early, great result

Mike and his crew are professional and fair priced. Excellent work. Installed an out door spigot for our hose, and fixed our shower faucet on another occasion. I would totally recommend them.

Very clean work by mr juan always satisfied

The plumber was friendly, courteous, and respectful throughout the entire process. They even followed up with me after the work was completed to make sure that everything was still working properly and to answer any additional questions I had. They are true professionals who take pride in their work and are committed to providing their customers with the best possible service.

We employed Hernandez Plumbing to replace our old and damaged cast iron sewer system in our home, and renovate one bathroom as a result of the project, From the first day to the end of the project, the owner Ralph did an amazing job of organizing and executing the project; their crew is composed of very professional plumbers, his whole staff was wonderful to deal with. I can without any reseration recommend Hernandez Plumbing for all your plumbing needs.

Called with a water pressure issue and Ron was able to diagnose the problem over the phone. Listed possible sources and explained what solving would entail. He was clearly experienced and incredibly professional- and available on a saturday- and he was correct. Highly recommend!

Knowledgeable, reliable, expert on my many problems with pipes, faucets, bath/shower hardware and leaks. I am hiring on a remodeling and major repair job next.

I had a valve leaking problem late evening. Mike and Danny answered my call even though it was after hours, they were very polite and came quickly, resolved the problem fast and in a very professional manner. They explain to me what happened and offered recommendations after.

I recommend them anytime. Keep up the great work

Just had y’all’s company cut me off In traffic make an illegal left turn cutting off more drivers and had the passenger leaning out the window cussing me out. Classy business practices, have pics of the van if the business cares to find out who their professional staff is

I called Falcon for a minor repair to the refrigerator water line and they came within 1 hour. Outstanding service and very professional tech! Will definitely use them again for future needs. Thanks Ralph!

Maikel and Noel were very professional. Awesome service and fast.

Gracias por mis nuevas duchas.Excelente servicio, todo quedó muy bien instalado.Trabajo rápido y eficiente.Muy cuidadosos en todos los detalles.Adicional me garantizaron el trabajo.Los recomiendo ampliamente.Thanks for my new showers.Excellent service, everything was very well installed.Fast and efficient work.Very careful in all details.In addition, they guaranteed me the job.I highly recommend them.

Best Plumbing Service Ever. Always On time, great service and always helpful from leaking toilets to installing shower things. I will never ever call another plumbing service ever.

THANK YOU !!!!

Javier and Junior did great job and offered a great service. Thank you guys!