Best Hour Emergency Plumbing Service in Lubbock TX

They rescued us from a bad situation caused by Lowery plumbing. Lowery had insisted our unit needed to be replaced inside and out because it was bad (it is 5 years old). They said we could try putting a new motor in ($700) but not worth it on such a damaged unit. Said it would run us $7,500-$10,000.

Duncan rep said the unit was in decent condition and repaired the motor. All for $400, inclulding the call out fee. If we'd started with them we would have saved $500. They were professional, helpful, saved us a LOT of money and basically lifesavers. They have made us customers for life. We will never use another company. They were honest, and that is worth much more than just $.

Told me what was wrong with my water heater and did not charge me. Thanks....

Service was done on time and very professional.

Very professional and kind, the plumber made all the repairs I required and showed me what was broken. The problem was found and rectified by him. This business did a fantastic job.

Great experience, highly recommended!!!!!!

Terrible customer service! We were forced to deal with this plumber because of our warranty company. They received the authorization for service from our warranty company the same day we called in the service and told us they would try to squeeze us in before the end of the day so we could have hot water for my 70-year-old mother to take a shower at night if they received the authorization before 5 pm. Their office received the authorization at 4:50 pm that same day. This was confirmed by Emily the following day. But they did not pass it along to their tech, Josh, and he did not call them back to check. When I confronted them about this the next day, their response was to demand full payment of $545 before they would complete the work installing the new water heater. This was for Code Modifications and Suggested Upgrades that were not covered by the warranty. When I questioned Josh about this practice he said it was because I had called the office to complain and that I had reported the techs for leaving my home with parts of my existing water heater. I offered to pay them half upfront and the remainder after the job was completed satisfactorily. Josh refused to accept and stated his office demanded full payment even though they left my current system disconnected, see attached photos, and did not return the missing parts until confronted. Josh threatened to leave if the amount was not paid in full before they completed the work. I upped my offer to $345 upfront with the remaining $200 paid when the work was completed. They refused and drove off with the new water heater in the back of their truck. I highly recommend you avoid this company and any others that demand a full payment upfront. I will not be using A1 Plumber of Lubbock or American Home Shield for any of my home or business services.

Excellent crew! Recommend to anyone who needs AC or Plumbing work!

Cody was a pleasure to work with. He was very competent and did exactly what he said he would do.

I gave Cody Ferris one call and that's all it took. He was prompt, courteous, and professional. I would definitely recommend Cody with F3 Plumbing and his crew for all your plumbing needs.

I requested an appt online and never received a call indicating the appt had been approved the following morning. I called at 10 am and was not greeted in a professional manner. Then at 10:56 am I get a random, nearly incomprehensible text from someone (who turned out to be John) asking for some odd information about the house/water heater. I texted back with him for 3-4 messages and then he was just gone. I called and he never answered. I called the company and was told yeah, John's not very good at communication... No one ever showed up and my advice is to STAY AWAY, FAR, FAR, AWAY FROM THIS BUSINESS.

Scott and his staff are a great team working hard to provide the best plumbing, heating and A/C service in town! They have always done us right!

Spartan takes care of the plumbing and air conditioner for my investment property. I love that they send text updates related to your appointment so you know when to expect your technician. Bonus points for doing a great job every time they are called!