Best Heat Pumps in Lubbock TX

Showed up earlier than expected, which was good. Fixed my AC unit outside in a little more than an hour. So far so good.
Honest people not trying to stick it to you with the cost to repair.
The Technician wasa excellent problem solver.

Terrible communication and do NOT recommend

On April 28th we had them at a rental property to check drains, HVAC unit, and water heater before new tenants moved in. They missed a drain so had to come back which resulted in us being charged a second time for a technician to go out to the house. Then there is the HVAC system....on April 28th we were told that the unit was good to go and the pressure test was good. On May 10th we had the line from the exterior unit to the interior unit completely frozen and melting into our attic. When the owner came to look at the unit the following day they asked my husband to come to the house to discuss the multiple problems with the unit. We went from “good to go” to multiple problems with the unit in a matter of less than 2 weeks. The owner of the company admitted that the technician that serviced our HCVAC system LACKED the knowledge to notice the multiple problems with the unit yet we were charged for this service. Again, we went from being told on the 28th that our unit was “good to go” to the entire unit being completely replaced on May 12th with new tenants moving in on May 15th. Instead of having 2 weeks to fix the problem we now have 2 days. When we are told that Jay Young himself would call by 10 am with a quote this did not happen instead the front desk called at 10:40 am and we never heard back from Jay Young. Once we had the quote sent to us we had questions and never received a return phone call from Jay Young to answer these questions. Since we still have NOT heard back from Jay Young we went with another company to replace our unit. This has put us in a terrible spot with new renters which has not made a good first impression on us.

Needless to say the technicians do not call you directly, the tech calls the front desk who then calls you which inevitably results in poor communication by the time the information gets around to the customer. Then if you have problems or questions you call the front desk who then has to call and explain things to the technician which again leads to something not being fully communicated correctly. Basically a bad case of the game Telephone from childhood except this is real life when it matters.

I am very pleased with the work they did for me. Jay was very upfront and honest with me when explaining the plumbing issues that were going on at my house.
I had several issues going on that were underneath the house in addition to issues with my water heater and several drain problems.
I was impressed with the knowledge of the plumbers that he sent to do the work.
The work was completed and I am a happy camper!
I will definately call them again.

The serviceman was very professional, efficient, and friendly.

Worst experience with a company ever I've gotten better service at McDonald's.

I’ve had good results with these guys. They’ve always taken care of me. Only thing I can say is with the exception of 1 guy that has came out to do my annuals that’s I’m not sure that they know exactly how my system operates and therefore all but 1 has performed it differently. May not mean anything but for peace of mind I like consistency.

Excellent service and very reasonable. Rudy went above and beyond to get my gas leak issues repaired and brought everything up to code. Nice, helpful, and thorough with his work and explaining everything that needed to be done and what he was doing. I highly recommend 1213 Plumbing and if I ever need plumbing work done I will definitely be calling 1213.