Best Equipment Replacement in Lubbock TX

So grateful to James and the Leak -Tek Staff. Friendly, prompt, & knowledgeable. James explained the entire collapsed sewer process from start to finish, so we knew what to expect. Everything turned out great and works like a charm!! Leak-Tek - you did good!!!

Our air conditioner went out and they were so prompt at getting a technician here within 2 hours of our calling them. We had to get a new unit and they kept us informed about shipping and when it got here they installed it the next morning. We have used Duncan for 30 years and they are a great group of folks.

Terrible communication and do NOT recommend

On April 28th we had them at a rental property to check drains, HVAC unit, and water heater before new tenants moved in. They missed a drain so had to come back which resulted in us being charged a second time for a technician to go out to the house. Then there is the HVAC system....on April 28th we were told that the unit was good to go and the pressure test was good. On May 10th we had the line from the exterior unit to the interior unit completely frozen and melting into our attic. When the owner came to look at the unit the following day they asked my husband to come to the house to discuss the multiple problems with the unit. We went from “good to go” to multiple problems with the unit in a matter of less than 2 weeks. The owner of the company admitted that the technician that serviced our HCVAC system LACKED the knowledge to notice the multiple problems with the unit yet we were charged for this service. Again, we went from being told on the 28th that our unit was “good to go” to the entire unit being completely replaced on May 12th with new tenants moving in on May 15th. Instead of having 2 weeks to fix the problem we now have 2 days. When we are told that Jay Young himself would call by 10 am with a quote this did not happen instead the front desk called at 10:40 am and we never heard back from Jay Young. Once we had the quote sent to us we had questions and never received a return phone call from Jay Young to answer these questions. Since we still have NOT heard back from Jay Young we went with another company to replace our unit. This has put us in a terrible spot with new renters which has not made a good first impression on us.

Needless to say the technicians do not call you directly, the tech calls the front desk who then calls you which inevitably results in poor communication by the time the information gets around to the customer. Then if you have problems or questions you call the front desk who then has to call and explain things to the technician which again leads to something not being fully communicated correctly. Basically a bad case of the game Telephone from childhood except this is real life when it matters.

Excellent service!

Joe was awesome. He was on time, helpful and friendly. Highly recommend!

He did a great job explaining what he did and what I’ll need to do in the future with my a/c unit.

We have been using Comfort Masters for all of our plumbing needs for the past 3 years. From our rental property, business and personal home they have always been prompt, clean and above all else reasonable. There technicians have always been very knowledgeable, clean and very professional. There is no reason to call anyone else. These guys are the best!

I have choice home warranty. Use this guy to come out and check my AC. He said that it was under field. Then he said it was over filled with an obstruction caused by not normal use the warranty denied repairing my air conditioner. I have to do it out of pocket besides that he was also 4 1/2 hours late without giving us a warning. Replacing my air conditioner is not a big deal. I’ll do it out of pocket being accused of doing something to it is not professional and not returning a call to see if I wanted to have it fixed after that.