Best Gas Valve in Louisville KY

Horrible customer service. The do quick fixes to ensure you will have to call them back out and to charge you an additional service fee even when the quick fix last less than 48 hours. If you make a complaint they will not return your phone call. The lady who answers the phone does not even answer with a professional greeting making you think you have called a personal phone vs a business. She is not much help only says she will relay a message.

Good

Bryant Heating & Cooling were so responsive. They had quick turnaround time from the night we called in distress and then to the next day to see what they could help us with. Our furnace had gone out in the coldest days that we had this winter and we only had heaters trying to keep warm. The salesman, Larry, gave us every option possible to help us for we were not financially ready for an emergency like this. Larry saw us all the way through to helping us to get the financing that we needed and getting our furnace installed within hours. Yes, Larry and Bryant Heating & Cooling are the best service providers in my book and I do recommend them highly to others without a doubt.

From start to finish the ASI team was one of the most professional groups I have ever worked with. The guys who were at the house went way bive my expectations, where very patient in answering all my questions and were very considerate of my families needs. I would highly recommend ASI to anyone. They are the plumbers of choice for this household

Our pipes froze & busted on New Years Day, Brian came out that night & took care of our plumbing. We later decided to have him replace our pipes with pex after another frozen pipe & feel confident our pipes won’t bust again. They are reliable & I highly recommend them! We will use them from now on with all our plumbing needs.

Scheduled an appointment for service a few days ago. They were supposed to come out this morning between 9am/10am. My husband calls Scroggins when it's past 10am. Scroggins lies to my husband and tells him he didn't think we actually had an appointment! When we spoke on the phone I explained to him the work that needed to be done, he said he could do it Mon or Tues the following week, we agree on Tuesday between 9am & 10am for him to come out and do the work. So apparently this guy totally forgot about the appointment and decided he would lie to my husband rather than just explaining that he forgot - which would have been fine! Stuff happens. But lying was very disrespectful. If you make an appointment, make sure to call them the day before to remind them or you'll be in a pickle like we are now!

Mark and his team were recommended to me by a coworker. Had a pipe burst because of the extreme weather recently and needed it taken care of asap. I spoke to Mark on the phone, and he was very helpful with getting me scheduled for an appointment. I also really appreciated his honesty. He let me know about fees up front, best & worst-case scenario, which I really appreciated. The problem was fixed in a timely manner, and we are back up and running.

Situations like a pipe bursting can be so stressful, but I'm glad to know there is a local small business I can call in the future and be taken care of.

When i called to set up a tech the lady was a little rude when i told her i needed a tech later in the day. But when the 2 techs got to my house they were super friendly and got the issue fixed no problem. I will use them again.