Best Water Extraction in Baltimore MD

My hose was stuck to the outside faucet and while trying to get it off I ended up twisting the pipe like a Twizzler. I called Roto-Router and tech# 5423 Joseph was here within an hour. He did a great job replacing the pipe and faucet and I am very pleased with the result.

On December 6 I called the customer service department to set up an appointment. I was told the earliest they can come out was on December 7th between 10:30 AM and 1 PM. I agree to the time and made the appointment. On December 7th I've received a phone call at 11:10 AM stating that the plumber was running behind on the previous job, as it was taking longer to complete. At 11:36 Ami received a text message stating that electrician would come to an address in virginia, on Thursday December 9th. I called the customer service department back and explained to them what had happened. After a brief wait, I was told to ignore the message and that it would not happen again. My phone number would be removed from this message. At 1 PM I call customer service back wanting to get an eta on the plumbers arrival. I was told that the plumber would call me when he was finished the job that he was at. At 1:36 PM received a phone call from the plumber standing he'd be there in 15 to 20 minutes. At 2:05 PM the plumber arrived and I showed him what work had to be done. I had a leaky faucet and a running toilet that had to be repaired or replaced. I was told that it would be easier to replace the faucet than to repair it. The costs to replace the faucet was $620, the costs for the repair was $305. The cost for the running toilet to be repaired was $268. I agreed to the repair of the toilet. It took the plumber roughly a 1/2 hour to replace everything and get the toilet to work. Lal was the plumber's name, He was excellent and professional the entire time he was here and I believe he did an excellent job in repairing the toilet. This is my 1st time using Michaels and son, My wife had used this service previously before I moved in. I would say for the money I spent on the repair the toilet was a little expensive and the cost for your new faucet or the repair was a little too much. If you don't mind spending a little more money for the work to be done, I would recommend this service for you.

Good

Called the evening after Thanksgiving, arrived within 30 minutes and was easily able to repair what we needed. Plumber was kind and knowledgeable. Will call your company again if needed!

I had a very pleasant experience with using Roto-Rooter for a leaking water heater. As it was a Sunday, I was having issues finding a 24 hour plumber that had an available appointment that day. Finally, I called Roto-Rooter and got an appointment that very afternoon. Then, to my surprise, they called me back and asked if they could come even earlier. I was delighted as we had had to turn off the water supply. Chuck (#737) our technician, arrived promptly and diagnosed the problem very quickly, and made an inexpensive but effective fix without a lot of fuss. I was very pleased with the service and professionalism. I will definitely be calling them first next time!