Best High Water Pressure in Baltimore MD

The technician who came to our house was prompt, courteous and efficient. The information we were given however was either faulty or false. The customer service on the other hand was abrupt, rude and unhelpful. The lady who answered the phone hung up on my husband while he was seeking assistance.

Rob was great. Very friendly and insightful. We had a leaking hose spigot located behind a wall and it was fixed in under an hour.

Courteous, knowledgeable, and careful workers who took joy in their work. Many thanks!

Great service and great people to work with!
On time , very responsive,responsible and very respectful. I definitely recommend this service for any plumbing work.

Do not use Zoom Drain if you need major work. My main sewer line to my septic tank break underneath the foundation of my house. They came highly recommended by our normal plumber and were responsive however were not in any rush. They sold themselves as a one stop shop and stated the could get it all done in three days. The head plumber stated he would even speak to my insurance company himself if there were issues. It was a good feeling.

Now the problems. It took them a week to get started and only when they had a down payment. Early in the repair I asked for pictures, diagnostic and itemized bill for my insurance. They assured me they would do it as well assured me everything would be back to the way it was. All this time, since the break, we couldn't use any bathroom or sink in the house. The original timeline must have been talking full work days because they only showed up for a few hours a day and the timeline kept shifting further and further. They broke up the foundation, started digging, breaking up the old pipe. On the fourth day a new crew showed up and was gone in about 30 mins without even letting us know they left. After calling to complain they sent the original crew back out the next day. They had to take apart and fix what the other crew did. After two weeks they finally fixed the pipes however their concrete crew was horrible!

I HAD a partially finished basement. Now I have a line of F##KED up concrete complete with cracks and holes in my FOUNDATION! I have called repeatedly and the dispatch lady continues to say well see what we can do to fix it then never returns a phone call. My insurance continued to call for weeks requesting the information and we keep getting run around. The dispatch lady actually hung up on my insurance company when they asked to speak the the manager. I have tried to find their physical address to go in person and no luck. It been over a month since the work was complete and no one has yet to respond to any message. Don't waste your time with them. Now I'm going to have to hire another crew to come in and fix their work and put me out of even more money...

Two young friendly gentleman came by and replaced my water heater with no trouble or issues. What more can you ask! Great service.

I suddenly had a main line stoppage Easter weekend and needed emergency plumbing service. Joseph 5423 from Roto-Rooter came out within the promised timeframe when no other plumbers were responding. He was thorough, determined what was wrong, and quoted a fair price. Before I knew it, my line was clear. Thanks! I would definitely use Roto-Rooter again.

I recently hired Empire plumbing and heating llc to install a new water heater and a grease interceptor with three compartment sink for my restaurant! I was very happy from the service they provided to me and I will hire them again in all my future jobs ! Highly recommended! Thank you!