Best Ductless Heating in Baltimore MD

Bryan was excellent and extremely knowledgable about the services he performed. Also, informed me of their new annual service plan which I may just get.

Technician was prompt and knew exactly what to do. Wasted no time fare estimation tools and apparently a really good CRM system that keeps their customers really informed of what’s going on. The only thing I would say that is a Negative is the fact that he use electrical tape to hold the clear PVC tube that had to run into the sump pump but at the end of the day it’s my basement. I’m not really hanging out there.

My heater went out during the night, so I called Fitz first thing the next morning. They were at my house within an hour, diagnosed the problem, then got the part we needed, and had it repaired just a few hours later. I was impressed by how responsive, knowledgeable, and kind they were! I will definitely call them again in the future.

The sales rep Rebecca was thorough and pleasant. She described my different options and helped find a solution that best fit my needs and budget. She helped find rebates to save me money, as well as coordinate the date and time for the install.The technician Jorge showed up on time and assessed what needed to be done for a difficult full HVAC system replacement in my home. He explained the work that needed to be done and got started immediately. During the 16 hour install, Jorge and Alex were very professional, patient to answer any questions and thoroughly cleaned up when the job was completed. Before leaving at 11:45pm, Jorge took his time to explain all the work performed, as well as describing the features of the new thermostat. I'd highly recommend Horizon and their quality technicians.

The team that worked on my plumbing did an excellent job! Due to some bad weather they did run a little behind schedule but were very good with getting the work done and everything closed up and back in its place before I had to leave town. Wonderful work and team that I had.

This is the second system AJ Michaels has installed in my home. The estimator was very knowledgeable and there was no hard sell approach. I was given 2 options and chose the best for my needs. The installation crew was very professional and courteous. Great company to work with.