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The entire experience from scheduling online, confirmation communications, service professional texts all exceeded expectations. They even sent me a text with a picture and bio of the technician who would be performing the service! Professional and buttoned up from beginning to end. The quality of the install was spectacular.

Called on Friday. They offered a “free” quote for a new Hot Water heater on Saturday, then charged me $114 because it was a Saturday.

I absolutely loved Omid and the technician who came out with him. Both were very professional in telling us the bigger problem and how we could fix and maintain it for now until we are ready to do a total overhaul of old pipes. We will be using Abacus in the future and hope that Omid can continue to service our area!

Horrible experience. Waste of money but even worst a waste of my time. To start…I was charged $99 for a plumber to come out and diagnose the problem. The plumber arrived on time. (That’s good) Then proceeds to call me within minutes of his arrival to say he couldn’t find where the issue lied but that there was an issue. So then he immediately jumped right into pricing, as if he already knew from the beginning what he was going to charge me. Up until this point he literally turned on two faucets (5 minutes worth of work). Then he says he will call me back after I suggested he contact the shop next to me to see if they had any issues. So then he called me back and told me that for him to continue to do work it will cost me $528 more dollars to tell me if there was a problem. So now up to this point nothing has been diagnosed and I have nothing to go off of but he now wants to charge me more to tell me if there really is a problem. I was shocked. I questioned what was the original $99 for if not to diagnose the problem. No good clear response. So then I questioned what was the $528 was for he said to move the ceiling tiles. (Btw it was to move 2 ceiling tiles…5-7 minutes worth of work). So now I said will that help diagnose the issue and he says “maybe maybe not”. So not I am thinking $700 in and I still may not have a diagnosis of the problem. Through the next 5 minutes of a conversation I could not ascertain what I was paying for and what I would get out of it. So here I am thinking this could be a black hole of cost not because he refused to commit to delivering anything. Mind you I am happy to pay for services if I know what I am getting out of it. He refused to answer me directly and then started to blame his boss for providing the two line item charges and how this was not his company. I was appalled about how little he cared about how my small business would be effected. This is not a place for me.

After having a new washer installed on Saturday, the water valves for the supply lines were leaking. I called Republic Pipeworks and spoke to Jim and explained my problem. He said don't worry we will get you taken care of today. He came out and fixed my problem by replacing the 20 year old valves. I was very impressed! Jim is honest and professional. I plan on using Republic Pipeworks for all my plumbing needs.

Jared was very polite and professional.

Andrew was a life saver today! I had an outside water line bust yesterday and run water all day while I was at work. My neighbor called Diamond plumbing thinking the issue was his water line. Turns out that Andrew found that it was my water line that was busted and went ahead and shut off my water. He left his card on my front door, and was able to make it out this morning to make the repair. The break was at the spot that one of the 'Large Plumbing Companies' had repaired less than 2 years ago.Instead of just replacing the busted elbow, Andrew actually routed the piping in a way to make the line much more reliable.Diamond Plumbing is a company that does a great job at a fair and honest price. These 'Big Companies' will take advantage of people when they are in a vulnerable situation. These guys just want to get you back to your normal day at a fair price. Will be using them from here on out!!