Best House Remodel in Austin TX

Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

Redbud was incredibly helpful during my recent bathroom remodel. I got great advice from them to start. Everyone I dealt with from start to finish was knowledgeable, friendly, prompt and respectful of my home and safety.They did a great job!!

Very professional. Repaired main water leak in a timely fashion. Very courteous was Mr. Al Mac. It started pouring down rain and lightning, but he stayed and completed the job! I highly recommend this company. If I ever need a plumbing service again, this is my man. And he did this work on a Sunday afternoon!He assessed the problem and assured me that he had EVERYTHING to fix my problem, and he did!!!

Chase Holliday was awesome. He came, saw what I needed, gave me options, sent me quotes and was very professional and not salesy. He was also responsive to communication. Alex and his helper were also great. They were punctual, professional, and clean. They were communicative if I had a question and very hard working. Overall, it was a great experience and would recommend them.

Sean came bright and early on a Sunday after giving him a call with my plumbing emergency late on Saturday. Excellent service, super friendly and very knowledgable. People like Sean help me put my faith back in humanity! I highly recommend Sullivan's Plumbing Services for any plumbing needs. Thank you!

Andrew is always professional, efficient, friendly, and super knowledgeable. He has solved many issues that several other companies and Technicians were unable to solve.

They arrived on time.They arrived wearing REAL MASKsThey did their assessment of the existing install and informed me clearly of new Code requirements (it's a fact of life!) and gave me both a quote and told me when the work could be done.Then they used the time while the old heater was draining to fetch the new replacement.After about 2 hours, it was DONE! I had hot water running in my pipes for the first time in nearly 5 weeks!They were helpful, very courteous, and friendly. They knew exactly what they were doing, and how to deal with the quirks of my WHs install.I am very grateful to a friend for suggesting them!

Hot water heater decided to stop working...These guys came out within the hour in the evening and made sure everything was working fine after the repair...Knowledgeable and dependable. Can't ask for much more than that...

My kitchen sink wasn't working and he showed up in about 30 minutes to fix it. Super nice and efficient.

We wanted to rule out a source of leakage. Jared worked carefully and thoughtfully. He explained his findings clearly. We are very grateful.

Yesterday had maintenance on my air conditioner, technician was very professional, clean and punctual. I've chosen Turbo since they have never failed me and my air conditioner always smells better with every time they come

Miguel came out on a Saturday night to look at my hot water heater and by Sunday he had it replaced and told me about how to drain it to extend its life.
He’s a good man and even gave me a discount for being a Veteran. Thanks Miguel