Best Grease Trap Cleaning Services in Austin TX

The office called when the technician was on his way. He arrived within 30 minutes as explained by the office. He was courteous and repaired the washing machine line issue expediently. We were also pleased that we didn't have to pay a weekend/emergency fee as we were moving on a Saturday and it was a hectic, crazy weekend. Thanks, Roto-Rooter.

They do not have a team. This company is run by one person. We had an issue with our RPZ and called this company and was told that he would here on Monday and he did not show up. Called multiple times on Tuesday as well to confirm if he is coming and he lied that he would fix come fix it but never showed up.Free Advice: If you do not want to work on a project let the customer know so that they will at least look for other alternatives.

Jackson did a great job, more thorough than I’ve ever experienced.

Water heater replacement was timely and cost-effective. Superlative service from an honest professional. Would highly recommend!

Satisfied with the work performed.Billing was a bit sketchy.Zen wanted me to give him my credit card info over the phone without me seeing an invoice first.It wasn’t until I insisted on getting an invoice emailed or a link sent to me so I can pay online, that he finally agreed.I shouldn’t have to give my credit card info over the phone to a technician. Ever.

Fred and his team were very responsive installing new tankless water heaters that broke during the big snow storm. I called and VM was full but he text back and then called. Set me up for install the next day. Glad to have hot water again. He was referred to me by a friend who is a contractor. Glad I have a plumber I can depend on now.

Since there were so many positive reviews, I decided to give them a call. The Travis Co. number on website had been disconnected but I located another local number on Google. Last week, I asked for a quote to fix some toilets and a sink stopper and was told to text pictures. Never heard back and texted again 2 days later. Still no response. Almost a week later, I called again today and got voicemail. I am so disappointed. Why didn't you respond? At the very least someone could have texted to let me know they were working on my quote.

Called about a water leak on Thursday and explained that we were taking Friday off from work to fix the issue. We were told that they were definitely coming Friday. We specially asked them to call if that changed in any way. After we didn't hear from them by noontime on Friday, we called again. We were told that they were busy but would definitely come to fix the leak. They encouraged my 70-year-Old mother who was waiting for them to start digging for the water line to speed up the process. Long story short, they never came, never called, and will never be getting our business.