Best Grease Trap in Austin TX

First and last time I ever call Roto-Rooter. Yesterday I set an appt for today 7/9/2016. I was given a window of 12-4. It is now 8:55 pm and no-one is here. I called and they said they are still on their way. I told them no thanks! I have a 2 year old i need to put to bed and a 8 am flight to catch. I'm so glad my issue was not serious. This actually turned out to be a great lesson; simply put, never call them again. I told the dispatch representative, to cancel my request and that i want nothing to do with Roto-Rooter. He didn't seem concerned at all. He didn't offer to let me speak to a manager or simply ask what he could do to make things right. Sorry, but I've learned from the past, that when companies no-show, no call or have to reschedule the quality of work is usually bad as well.

Oh my goodness!!!!! Austin Plumbery was referred to me by First American Warranty. This was the 2nd referral because the 1st one did not “want” to do the job and lied when I called to ask what the hold up was. I had a leaky water heater that was causing secondary damage.Austin Plumbery showed up with a smile on their face (EVEN WITH A MASK). Travis’s energy was pleasant and professional. A few days later Travis and Jarod showed up and changed out my water heater and toilet bright and early. Both pleasant and energetic and knowledgeable about the work being performed. #AustinOwned #WomanOwnedCustomer for life!

I got a text before Chris arrived to let me know he was on his way. He was very pleasant and respectful. He checked to make sure he had my correct email so I could get a receipt. I am very happy with the service I get from Stan’s.

Wonderful experience; great quality work! We had thought that there must be a city ordinance against being such a fantastic contractor! We highly recommend Jim Seiler and Republic Pipeworks.

Wow...what a great experience with Zoom Drain! After getting quotes from around the Austin area for some home repair work, glad I went with this outfit. Truly professional from start to finish. Arrived early and very transparent with their quote and time to complete the job. Highly recommend Zoom Drain for any of your home needs and will definitely go back to them next for any future jobs. Ask for Daniel if you can, he was great!

Fred and his team were very responsive installing new tankless water heaters that broke during the big snow storm. I called and VM was full but he text back and then called. Set me up for install the next day. Glad to have hot water again. He was referred to me by a friend who is a contractor. Glad I have a plumber I can depend on now.

Since there were so many positive reviews, I decided to give them a call. The Travis Co. number on website had been disconnected but I located another local number on Google. Last week, I asked for a quote to fix some toilets and a sink stopper and was told to text pictures. Never heard back and texted again 2 days later. Still no response. Almost a week later, I called again today and got voicemail. I am so disappointed. Why didn't you respond? At the very least someone could have texted to let me know they were working on my quote.

Beware. I would give a zero star negative if there is one. This guy is not showing up for scheduled. Response text after 9pm saying he was busy and will come do it tomorrow after 4pm. He called at 4:56 and I picked up but he already hang up. Called him right back about 30 times from 4:57pm-5:30pm and no response.

Called about a water leak on Thursday and explained that we were taking Friday off from work to fix the issue. We were told that they were definitely coming Friday. We specially asked them to call if that changed in any way. After we didn't hear from them by noontime on Friday, we called again. We were told that they were busy but would definitely come to fix the leak. They encouraged my 70-year-Old mother who was waiting for them to start digging for the water line to speed up the process. Long story short, they never came, never called, and will never be getting our business.