Best Drain Rooter Service in Austin TX

Outstanding service with a fast response. Job well done. Melvin Haddix was our plumber and you could not ask for a better one. Thanks for all your help and support .

I was pleasantly surprised how quickly the plumber showed up. He was thorough, professional, and the service affordable.

They did come out quickly to help with a smell of gas in our new home, but we’re not able to fix it as it was an appliance and not the pipe. The owner was very kind and did give a generous refund of a portion of the charge for services. Thank you!

Roto-RooterAWESOME!This is my first review for Roto-Rooter, but second experience with the Root-Rooter team.Both circumstances were emergencies.#1 -Thanksgiving Holiday (2018) : Sewage back up in downstairs shower. Main sewage line snapped at city junction. Roto-Rooter team diagnosed the problem, showed me the picture with the scope, and had a crew out here with excavating equipment asap. Had an interim solution immediately to safely restore service, back in regular service after 2 days, and Roto-Rooter performed a follow-up diagnostic to ensure that everything was working properly.#2 - 10/22/19: Had an upstairs toilet leak with water running through my downstairs utility room. Called Roto-Rooter emergency line in the evening. Damage Assessor arrived that night, walked me through the process, and then called the remediation team. Muhammad (Remediation team) came in at 11pm, cut out the sheet rock, removed the wet insulation, and placed plastic over the impacted area with a plastic zipper doorway for in/out convenience. Dryers were placed to dry out the subfloor. Everything was extremely neat, safe, and sanitary.10/25/19: Chris (Plumber) arrived with his team and this is were the experience went from professional to exceptional. Chris was able to quickly determine the cause of the leak which was due to poor original craftsmanship by the builder. Chris (#667) and his team were able to create a safe and up to code solution to prevent future issues since the original placement of the toilet by the builder was sub par. Chris also educated me on the issues that caused the leak so I could articulately communicate them to the builder warranty department. The work Chris did was professional, neat, and I am extremely satisfied with the result. Chris rebuilt my plumbing set up within the toilet, sealed the toilet base, and even went to Home Depot to secure a special flange that I needed due to the offset position of the drain pipe. Chris also returned the next day to complete the work (on a Saturday I might add) and gave me his personal cell phone in case there were any issues before my drywall contractor arrived. I really appreciated his work, candor, knowledge, and skill.Root-Rooter - if you want it done fast and right, no-hassle pricing (standard, transparent, up-front), individuals who take pride in their work, a team that goes above the call of duty; you need not look any further.I am a customer for Life!!!Thanks Roto-Rooter

These guys are top notch. They Saved me at the buzzer when my mother in law was about 4 hours away from coming into town. They showed up on the fly and their work and customer service was perfect.

Awesome staff loved working here .

Erick, Carlos & Eddie did an excellent job! Courteous, very informative and did very clean, fast work.

My air conditioning unit in my home went out in the middle of the summer and these guys came to my home so fast the same day and fixed it and got me up and running, Christian and Ricky are great!!! Last night i had a water heater leaking and they came to fix it temporarily and this morning to replace it. Definitely recommend!!

Oscar G and the ARS team were GREAT! We had some major issues with our heating and air in the house we just purchased that required some deep fact finding to determine what was going wrong. The previous owners had, or their representatives, had rigged the wiring on the units to cover up the faulty units. Oscar diligently worked to determine the issues with the system, calling in additional senior support given the unique issues he found so that the right answers were determined before proceeding with the servicing. Even with the challenges, and the extra time they had to spend, they worked within the contract estimate provided for the servicing. They were able to get the systems working, as well as work with us to determine the best path (repair/replace) for each of the 3 systems given their age. We were so impressed with the professionalism and service that we are using them to put in new systems for the units too old to warrant repair, and to maintain the units that still have some life in them. I would recommend Oscar G and the ARS team to anyone.

Called about a water leak on Thursday and explained that we were taking Friday off from work to fix the issue. We were told that they were definitely coming Friday. We specially asked them to call if that changed in any way. After we didn't hear from them by noontime on Friday, we called again. We were told that they were busy but would definitely come to fix the leak. They encouraged my 70-year-Old mother who was waiting for them to start digging for the water line to speed up the process. Long story short, they never came, never called, and will never be getting our business.