Best Heat Pump Tune-Up in Indianapolis IN

Samuel was on time, and ready to get the service started. He was very personal and discussed with us exactly what he was going to do and why. He stayed on task and cleaned up before he left.

Chris England and Zach were the installers for the re-plumbing of our home. Both were excellent. They were always on time, courteous, respectful of our property and very efficient. I will give them 5 stars, but only giving the company 4 stars as there was some miscommunication with the sales guy Ron.

AVOID! HORROR AWAITS! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? “G” appeared with wrong type heater (electric), charged to go back and get a gas water heater; installed lower grade gas model than requested; new unit has horrible noise when faucet was turned off (video); twisted off inlet to water heater…did not replace…did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling (photo); unbraced circulation unit sags and sways which stresses inlet (video – I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water; rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; “G” said I required a thermal expansion tank installation (false: we have an open system – no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation. And there were issues from McNeely’s office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of request (example: lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more! But, be warned, this is what you will get if you hire McNeely!

Austin Inman was very professional and was knowledgeable. He did a fantastic job and answered all our questions

Jacob and Robin came to clean my air ducts today and were incredible from the time they got here until they left. My house was pretty messy and we had to move some furniture in order to get to a vent, they were very pleasant and professional. They explained what they were doing and allowed me to see what was going on. 100% would recommended these two guys to everyone!

Gary was very professional and knowledgeable. He explained what was wrong as well as the likely root cause and offered several options to fix it. With a significant winter storm blowing in tonight, I am so relieved they were able to come out so quickly on a Sunday! I would definitely recommend William's Comfort Air to others!