Best Furnace Problem in Indianapolis IN

Great service!

Very knowledgeable and he is such a people person.He told me exactly what was going on and took pictures,to show me. First time I got Pictures..

We purchased our home only eight months ago and first called on Howald for emergency furnace repair, five months ago, when we found a Howald service sticker on our furnace.Communication and service were friendly, professional, punctual, respectful of us and our home, efficient, effective, and reasonably priced.Last week we called on Howald, again, for an A/C repair. Almost everything was excellent, as before. But the tech, who is clearly knowledgable and conscientious, missed an extremely basic diagnostic check. The tech advised that an electrician was needed when there was actually a very simple fix that our electrician diagnosed and fixed in a matter of only a few minutes.Why, despite that simple oversight, is this a 5-Star review?When I communicated the matter to Howald by email, Matt at Howald called me within minutes and asked a couple questions, with genuine concern, for more details. He immediately made it right with a sincerely regretful apology, no excuses, and a full refund for the service call even though I told him I wasn't looking for a refund, only that I was providing feedback to help reduce the chance of similar oversight on future service calls.Over the past 30-some years, I've worked with several HVAC and other residential and commercial facilities service companies for home, rental property, and business needs. I've experienced the full spectrum – the good, the bad, and the ugly ...Howald is definitely one of the Good.Despite the hiccup on this service call, we'll confidently continue to work with and recommend Howald Heating, Air Conditioning, and Plumbing.

The service was top notch in price, response, communication, and overall everything! The guys were able to find what was wrong, access a plan that worked with my budget, and then get the job done very well even with a kitten trying to bother them! Will use again!

I called them to repair the AC for our carriage house rental apartment. They came that day (which was great!) and the initial agreement was $95 trip/diagnostic fee. He listened to my description and in about 2 minutes told me he needed to replace both the compressor and the fan motor. He then spent about 30 minutes explaining their annual maintenance fee I could purchase (almost $600/year for our full systems), taking pictures and sending those to his shop, talking to them on the phone from his van. He then returned and showed me on his tablet an initial quote of about $560 which included an itemized $75 fee for him to get the parts. I asked him if that included the service fee. He said, “parts, labor, everything.” I agreed. He clicked the accent button and the price jumped to ~$780. He explained the increase was because of the extended diagnostic time required, because he was here more than half an hour diagnosing the problem (even though that included a sales pitch for a maintenance agreement!) I asked why I was charged more after agreeing to a price, when he diagnosed the problem so quickly and spent most of his time in the van writing up the estimate and trying to sell a maintenance plan when he had been able to tell me in minutes which parts needed replacing. He said he doesn’t like the system either but that’s what they do. I said the price might be fair but it feels really shady to raise the price after I accept, right in front of my eyes. He called his manager then told me the best he can do is $600. He would not let me talk to any manager. I said ok, but it still feels shady to raise the price after an initial offer. He then clicked to accept that and the price went up to $698.46. He apologized, said it’s their system and he has no control over it. I went ahead and paid them that price. He did the repair. It didn’t work. He took it apart and said he’d crossed some wires. He attached them a different way and then it worked. He sprayed it down with my hose and said that was $130 service he was doing for free. It was a very odd way to price a job, and based on their increased fees I felt cheated, because they apparently charged me for time spent trying to sell a maintenance plan. They knew it was a hot day and I’d pay anything they asked. I don’t think Ryan cheated me, but I think their system is out of his control and not honest up front. If they wanted to charge almost $800 they should have just charged that up front. If my complex problem risked an extended diagnostic fee they should have told me that up front. I definitely don’t feel comfortable asking them to return for any other services.