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Plumber claimed I was looking for an argument for just asking questions

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My hot water heater was leaking. Ashley at Fletch-Barney understood the implications of damage to my house if the leak was not quickly addressed. She arranged to have someone come out that very morning. The technicians arrived within two hours; they were friendly, professional and respectful. Victor and Garland replaced my hot water heater, and answered all my questions. Overall it was a very good experience and I will not hesitate to use Fletch-Barney again in the future.

Ray is a great guy who saved my marriage. Retrieved my lost wedding ring from a drain on a Saturday night!!!

The technician called before arriving, we discussed issue at length. Rich walked through options asked for photos to be prepared. once on site, the work was done quickly, efficiently. He walked through options, etc. Communication with R S Andrews and pricing as expected are probably best experience with a company that does so much

Reply to owner: It would have been much easier for you to say that when we asked you to speak to them. Additionally, you weren't asked to negotiate anything, you were asked two simple questions about the issue. We planned to pay for services ourselves and work back ourselves with the warranty company. However, as I stated in my review and as you demonstrated in your reply, you couldn't be bothered with conducting business professionally.

Full disclosure, I only got an estimate from this business for our water heater and even though it was lower than any other estimate, we decided to go with another plumber...for the simple fact that Ray was incredibly rude the entire time he was at our home.

From the get go he acted as though we were a bother to him. I mean even giving his name seemed like we were pulling teeth.

We have a home warranty and as part of that warranty have to have the business answer a few questions about the issue. Ray's response to most every question (other than his business info) was I don't know. If you don't know, not sure why I would trust you to do work at my home.

Then when I asked for a written quote he says I already told you and then says to me he doesn't provide it in writing. I've never heard of a reputable company who can't provide something in writing explaining the cost construct of their services. And, yes, he did tell the warranty company a quote, but never explained what was included in that pricing.

Finally, even if we had decided to go with this company, I can only speculate that the work would have been shoddy for the simple fact every single business we spoke to outside of him (at least 5 companies) called to attention the fact that permits were needed, some of the piping is out of code, and there is one other major issue needing repair. Again, since Ray could not be bothered to provide his quote in writing I have no idea if he actually planned to do things properly.

Long story short, use this business at your discretion and expect major attitude through the process.