A-Plus Priority Plumbing

Came out quickly and cleared a line out.

I wish all home repairs went this smoothly. A Plus Priority Plumbing was fairly priced and replaced my water heater in less than 24 hours of calling them. The process to get a quote was very quick and non-invasive (I sent pictures and received the quote immediately), the owner was very responsive with my concerns (I wanted to make sure they guaranteed their work and are properly insured which they they were), and the in-home work was handle with the professionalism and expertise that you hope for, but rarely expect when trying out contractors via search engine results. Very glad I called them. I will be calling them for any future plumbing needs and highly recommend.

Good, good people. Fast, professional, and Ray is a wonderful person along with everyone he brings in to help him out. He came out quickly, looked the issues and was here one NEW YEARS DAY fixing it. Any plumbing issues I have in the future I will be calling Ray first thing, and I highly recommend him to anyone.
Trust-worthy and honest
thank you for all of your help Ray

wonderful! the customer service was excellent! they were fast and very economical!

I had a very pleasant experience with Priority Plumbing. They were punctual, and priced very reasonably. They diagnosed two of my toilet issues and quickly repaired them. They staff was friendly and knowledgeble. I highly recommend them for any plumbing repairs.

He was great! He responded quickly and did a great job.

Great service, honest quote. Saved me over 600 dollars. Would highly recommend!!

This plumber came the same day I called. Great service and great price.

Asked to reschedule twice. I called this plumber on a Friday and he told me that he could come the next day but I texted him later on to make sure he was still coming but he told me that he was going to look into it because traffic was bad then said he would come to me 1st the next day from 10-12. I said okay then texted him at 9:45 to ask if he was on the way but he said no and asked to reschedule again. I told him that I would look for another plumber. I would understand if he didn't want to work on the weekend or especially on Halloween but saying that he was going to come and then not following through is very unprofessional and a waste of my time.

They were on time and got the job done. Not only that, they gave me an option on how I wanted to go about fixing the problem...a quick fix or a solution. That's more than I could ask for.

Mr. Raymond came thru again! Best plumber in Ga hands down. A Plus, is an understatement. Search no more if you're searching for dependability, professionalism, HONESTY.

I had an awesome experience with Priority Plumbing. I called them at 4:00 pm today, 07/15/2016, and they were at my house by 5:30 pm. I had an emergency at my house, as there was no pressure in the water lines.

They diagnosed the issues and quickly repaired it very efficiently. They are very friendly and knowledgeable. They were reasonable priced for the short notice I gave them.

I highly recommend them for any plumbing repairs.

Honest fast service will use in the future

Great customer service, professional and reasonable prices! I would highly recommend this company to a family member or friend! -Ms. Hardy

First of all, they were very friendly when I called, I just got a good feeling. I needed a new water heater, mine had basically caught on fire. I was prepared to wait a day, but he recognized this as an emergency and was at my property in about an hour. Their price was very competitive, maybe even a little better. They were also quick, professional, friendly and neat. I am recommending them to all of my friends.

Fast & Friendly Service! They responded to my call and were at our facility within 1 hour. We will definitely use them again.

Quick service! Explained the problem and went over and beyond when repairing!

This guy is a big time cheat. Very arrogant, over prices customers, zero customer service. I will not recommend this guy to my worst enemy.

Wonderful service called Friday morning for a leaking drain, scheduled for Saturday morning. Received a call Friday evening that they could come early. Came out Friday evening gave a quote did not have all parts to complete job as they were odd ball parts. They came back first thing Saturday morning with the parts and completed the job and the quote never changed. WONDERFUL SERVICE AND IN MY OPINION THEY WENT ABOVE AND BEYOND.
Thank You
Jonathan B.

He was really efficient knew exactly what was wrong with with the water heater. Came right over after the call. I recommend him...

Very unprofessional....

The service was outstanding . The plumbers quickly recognized the problem, fixed it and made recommendations that would prevent the issue from arising again. Will definitely call them again

Ray came to my rescue today. He has amazing customer service and gave me quick service. He explained everything he was doing step by step which eased my mind seeing ive never had to call a plumber before. He will be my plumber from now on. Thanks Ray.

Great company. I Had a pluming emergency, and these folks were the only people to answer the phone no a Sunday night (I called several 24 hour plumbers). The customer service was phenomenal, price was much better than expected, and they even followed up with us to make sure everything was still going okay. I highly recommend them and would definitely use their services again.

Ray was a Christmas Miracle this year as a pipe burst late on Christmas Eve and no one would even take a call. Ray generously walked me through how to turn off the main (as there were complexities involved).This not only saved my house from flooding but also limited water wastage.

I have a plumber! I always try to support local and / or small businesses when I can. I called at 5 pm on Christmas Eve with a huge drain problem. Everything was either clogged or backing up and a huge mess! Ray arrived in just over 20 minutes, accessed the issue and and procedurally walked it through until he resolved the issue! I'm extremely grateful for his dedication and will happily have him as my plumber moving forward! Thank you Ray and Merry Christmas!

Main guy has a very bad attitude, shister rip off. Will never use them again or recommend them. And I am in the remodeling business so I know the tricks they play. Tried to say it was a $600 job and in reality if they stayed working it literally took them a little over a half hour. I agreed on $350 plus materials and I said okay. When he turned the water on it leaked on the other side also. We're talking about a 2' long area and he said that wasn't part of our agreement and charged me a little more. Rip off

Mr. White was very professional and nice! I would definitely use his services again. He was on time and the leak in my tube and toilet and stopped. If you want affordable, good service, professional and on time service please reach out to him! One call that’s all! Thanks so much Mr. White!

Great job!!! Prompt, professional, and knowledgeable... I highly recommend Mr. Ray!!!

Ray was very friendly. He showed up a few hours after I called (as well as a few minutes early) and took care of the problem (main sewer line block in the basement) in a timely manner. I was happy with the work. I would definitely use them again.

Ray is a stand up man. Showed up on time, completed the job as promised. Pleasant to deal with. Highly recommended.

P Bednarz

I love the way he came right out and I didn't have to wait!! Also he was very professional and very fair prices!! If i ever need a plumber I will call back... Thanks

Called 4/14/2020 720pm during the pandemic because my water heater was leaking
Badly .... into the house
Not sure who answered but he was extremely rude and unprofessional
Gave me no direction as to what I should do to turn the water off
Didn’t try to schedule an appointment to replace water heater
No help ... temp no solutions
ABSOLUTELY NOTHING
Asked “ well what you want to do” “home depot is closed right now the heater going need to be replaced”
If I’m calling you ... I obviously don’t know what I should do ... or if the heater needs to be replaced nothing
Very poor customer service and at a time like this when we should be pouring a little more courtesy and helpfulness out into the world
I’m very disappointed in how this company handled this situation!

8 hours late getting to our house with no contact in between. We had to keep calling to get an ETA. When they finally arrived the guys were rude and acted like it was a bother to look at the problem. They said they could not fix either problem (one was just a leaky kitchen sink) and charged us $395 for zero work or effort.

Bogus details on site and bad customer service

Ralph White came to my house for the second time, to fix a garbage disposal that was installed in November of 2022. Much like his first visit, I was met with an unpleasant attitude. There was no exchange of greetings or acknowledgement of my existence. The first words out of his mouth were “did you flip the fuse?” In an incredibly nasty, condescending tone. He huffed and was visibly annoyed after I informed him that I did not flip any fuse. He proceeded to look into the sink and asked what we put in it in an accusatory tone. As if anything wrong with the sink was done intentionally. He then said we needed a brand new garbage disposal and that was the last straw for me. I concluded the visit and he left with his associate. And while our interaction was brief he somehow managed to irritate me beyond belief in the few short minutes he spent in my home. I don't expect to be treated like the queen by people I am paying in exchange for a service, but I do expect basic human decency. And Ralph seemed to have very little, if any to give today. And it was the same with our first encounter back in Nov. Once is a bad day, but the same nasty attitude months later seems more like a character flaw than a fluke. No one wants or deserves to do business with someone who has little to no people skills. In my opinion it seems as if Mr. White would be better off in a career that required no human interaction.

Fast and great experience. They came in diagnosed my problem, fixed it and for a reasonable price. Will use again for sure.

They came out with charging a trip charge and was able to quote me a price before service.

Have used Priority Plumbing for 3 jobs and have been completely satisfied with each job. I highly recommend this company.

We here At A Plus Priority Plumbing have enjoyed serving the residents of Austell and surrounding cities.We strive every day to be honest dependable and grat customer service.Thanks. Ray White

I came home from work with a plumbing nightmare! I found Ray online and he came to my home within the hour that he promised! He gave great customer service and turned my nightmare into a dream of an experience! I highly recommend
A Plus Priority Plumbing! This was an awesome experience!

Ray and his assistant were very nice and professional. They completed the work efficiently and did not leave a mess behind. Don't allow Ray's straight face to intimidate you. He's kind and harmless. I'd definitely recommend them and they listen to what you the customer have to say and doesn't attempt to discredit or act as of you're unaware of what you're talking about. Great guys who get the job done.

Reply to owner: It would have been much easier for you to say that when we asked you to speak to them. Additionally, you weren't asked to negotiate anything, you were asked two simple questions about the issue. We planned to pay for services ourselves and work back ourselves with the warranty company. However, as I stated in my review and as you demonstrated in your reply, you couldn't be bothered with conducting business professionally.

Full disclosure, I only got an estimate from this business for our water heater and even though it was lower than any other estimate, we decided to go with another plumber...for the simple fact that Ray was incredibly rude the entire time he was at our home.

From the get go he acted as though we were a bother to him. I mean even giving his name seemed like we were pulling teeth.

We have a home warranty and as part of that warranty have to have the business answer a few questions about the issue. Ray's response to most every question (other than his business info) was I don't know. If you don't know, not sure why I would trust you to do work at my home.

Then when I asked for a written quote he says I already told you and then says to me he doesn't provide it in writing. I've never heard of a reputable company who can't provide something in writing explaining the cost construct of their services. And, yes, he did tell the warranty company a quote, but never explained what was included in that pricing.

Finally, even if we had decided to go with this company, I can only speculate that the work would have been shoddy for the simple fact every single business we spoke to outside of him (at least 5 companies) called to attention the fact that permits were needed, some of the piping is out of code, and there is one other major issue needing repair. Again, since Ray could not be bothered to provide his quote in writing I have no idea if he actually planned to do things properly.

Long story short, use this business at your discretion and expect major attitude through the process.