RS Andrews

Mr. Melton was very professional and extremely knowledgeable. He was thorough and yet quick and to the point. Diagnosed and made recommendations. Would highly recommend.

Harold was great came right in located the problem. Explained the problem and the fix. Pleasant conversation and completed the job in no time. Will use again if needed.

Brian was friendly, seemed knowledgeable and I think he did a good job. I’d like him to come back again.

Eziquiel was very diligent in searching and diagnosing a potential water leak at my house. He explained everything he was doing very clearly so it was easy for me to understand. Overall I was very impressed experience and the reasonable price. I would definitely recommend this company to others.

Harold solved problems with the electricity in our condo that other electricians could not! He was professional, communicative, and honestly pretty fun to be around. The company did a great job getting in touch following my request and quickly setting up an appointment. Well worth the money!

There aren't enough words to express my appreciation and gratitude for the services provided by Neil. He was prompt, professional, patient, passionate about his work, and extremely knowledgeable. His wisdom potentially saved me thousands of dollars in repair to my home, inside and outside. Thank you R.S. Andrews LLC for dispatching a technician to my home in less than 12 hours and employing Neil Johnson. If I ever need services again (hopefully not), I would definitely use this company and refer my friends and neighbors.

Josh from RS Andrews was great. He was on time, efficient and professional. I highly recommend him.

They did a great job of assessing the problem with our system that had been installed by them, but for a different owner and out of warranty. Another vendor that assessed the problem suggested a few full system replacement options all over $5K. Joe with RS Andrews made a simple repair and charged nothing! We will definitely consider them for all of our future HVAC needs.

Desmond performed the recommended Spring maintenance on my HVAC system. He was courteous, knowledgeable and very thorough. I discovered I had a post service issue with the unit and reported it immediately. There was some miscommunication with getting a tech scheduled to come out to assess the issue but, the matter was finally resolved and I'm please with the outcome. I've always had nothing but great service from RS Andrews and hope to continue this relationship.

Love Sean for being proactive in telling us about repairs that will be needed by next maintenance. Honest. Kind. Professional. Proficient! And best smile award! Great service as usual!
Thank you Sean!

R S Andrews has been a good service for my heating and air system for 4 years. Good communication, dependable and professional. Their technicians are well trained, experienced and respectful.

I am very happy that I called them thru Trust Dale!! My problem is fixed and I am just thankful I picked y'all.

Had a busted water pipe as a result of freezing temperatures .
Technician was quick to troubleshoot, locate the pipe and fixed it promptly. He further explained the cause and how to prevent future occurrence., Courteous and professional

Jason came out to replace a water heater and was awesome! Super professional and answered all the questions I had. I can’t recommend him enough. If you want the best he’s your man!

Michael Powell is an excellent rep. He explained a lot that my last maintenance provider did not. I feel confident about switching from that company to RS Andrews. I wish I had switched sooner.

Neil replaced the 50+ year old washing machine water hookup. Neil completed the work in a very professional manner. Big upgrade!

Ivan was a professional and personable service representative of R.S. Andrews. He was very thorough, knowledgeable and he patiently answered all of my questions.

Jean Lende was courteous and professional. He did a thorough check on my systems.

First time to use this service. All parties were professional, courteous and kept me informed of the progress in getting the issue resolved.

A/C went out in mid August. A technician was here within two hours after I called. He quickly figured out the issue and had the part to repair it. My 85yo mother lives here and I was very concerned about how the heat might affect her.

Terry was FANTASTIC, knowledgeable, courteous, quick and so nice!!
Great job and will definitely use them again!

HVAC semi-annual service. Josh was great!! He arrived on time and was very professional.

We had Corey and Sam out to check our electrical system after some concerns we had…they scheduled promptly, they were prompt arriving, they were very professional, they were great at listening to our concerns, thorough in their analysis, and diligent in repairing the issues they determined needed.In a society that seems to be losing the importance of customer service, techs like Corey and Sam are the reasons people choose to work with companies like RS Andrews.Thanks guys and we appreciate you!

RS Andrew is a reliable company with professional and honest technicians. Josh S had another visit to complete the maintenance checkup for my heat pump. He took the time to answer all of my questions and explained issues in manner I could understand. Knoweledgeable and courteous employee. I appreciate text from the company letting you know when the tech is on their way and a picture verification. Call RS Andrew for any of your HVAC needs an get the maintenance plan.

We had a pipe leak in our basement. Response was quick with the technician coming the next day. The issue was diagnosed and is in the process of being repaired.

Water heater purchase and replacement and brought up to code as my house was built in 1995 and I’ve lived there since 1998 as the original owner.My technician, Neil , worked hard and was very professional . He answered all my questions and helped me understand the workings of a hot water heater. I would recommend RSAndrews as I had a previous experience with the company which demonstrated their compassionate involvement in helping a person (my precious daughter with 3 kids) struggling with a critical brain tumor by partnering with a local radio station. I thank God every night for them.

First of all R S Andrews was able to schedule us in the next day, that was great. We had plumbing work done. Neil called beforehand to let us know he was on the way. He assessed the situation, gave me a price, did the work, and was respectful of keeping the area clean. Total was same as the quote. He worked smart. Thanks Neil.

Josh is a fabulous service technician! Could not have had a better experience.

I was told by one technician to purchase my own Ecobee after the nest stopped working. I purchased and set up install. They sent a different technician who said the ecobee was faulty. Still charged $99 for a service call and told me the faulty ecobee was a common occurrence. Total scam of a company. I’m a week later with no working air and $198 poorer.

I would like to say how impressed I was with Bill and Jarred and their professionalism and how informative and courteous they were for it was a pleasure to meet them. They arrived early worked hard and completed the job in a very timely manner. Cleaned up and left a very Aesthetically pleasing finished project. I will definitely use RS Andrew for my future plumbing needs.

Teyon with RS Andrews was very professional. He went about diagnosing the problem in a very methodical and detailed manner. He was the third technician we had try to correct our problem and the only one who was able to fix the issue. Great job 👍👍👍👍👍

Excellent job done by Ben McCullaugh. Professional, knowledgeable and easy to work with. Good customer experience all around.

David repaired 2 showers and an outside faucet, installed 2 bathroom sink faucets, and replaced a bathroom sink. David did a great job on everything we asked for. His quote, work and time frame to complete the work were executed professionally and met our expectations. Will definitely use them again and recommend David and RS Andrews to our friends and family. I scheduled another repair to replace my refrigerator water line and install faucet in one more bathroom. They did a great, professional job.

Technician came from Rs Andrews told me that capacitor needs to be changed. So original service fee was $100 and on top of that he said capacitor price is $275, so in total i have to pay $375. I just did my research and found capacitor costs only ~$25. So they are charging more than 10 times for the parts. I felt I am being robbed here and i didn't use the service. Just wanted to mention the technician did his job but it absolutely not fair to charge 10 times more for the parts.

Jonte was very professional young man. Was responsive to all of my concerns.

I had an issue with my furnace short cycling. Sean arrived exactly on time. Sean was professional and courteous. He solved the problem very quickly. I was skeptical about hiring a larger “we do it all” type company. But Sean did such a good job. I would call RS again. Thank you, Sean!

I had an EV charger installed. The Experience from setting the initial appointment for an estimate to install was Excellent. The electrician was on time, respectful of my time and property, polite and very professional. I appreciate the excellent customer service and I will be calling again for my next project. Thanks.

Jamie service tech was very professional. He listened and addressed my concerns with understandable layman's terms. He did not rush and cleaned up after servicing. It was refreshing to see and experience customer service with respect. Great job Jamie. Thank you again!

My technician Anthony F., was really good. Didn't try to over sell me on anything or push me to any decisions.easy to talk to and knew what was going on. Fixed my issue and was on his way!! I will surely use them again, and would like to get Anthony F back again if i could on every call.

Josh was great..professional & knowledgeable of his trade. Will use again if the need arises.

Ezekiel did an incredible job! He was knowledgeable, thorough, and had great recommendations for some other plumbing related needs down the road!

Paul from RS Andrews is the best. I feel like he really cares about my situation and does his best to correct it and lines up other contractors to help. I have had water damage in my house three times and I would not think of using anyone but Paul and RS Andrews.

Paul with R.S. Andrews did a First Class job for us. He is my preferred Plumber. Professional and knowledgeable.

We are very satisfied by the job performed by Joseph Wright directing and overseeing replacement of a furnace and a few weeks later replacement of a AC unit!!Joe conducted himself with outstanding professionalism and knowledge.RS ANDREWS has been outstanding all this years we have use their service.Thank you,Luisa Alvarado

The install was a complete furnace and AC unit. From the estimate to the install everything was done as promised and timely. There was initially some confusion regarding my thermostat but that was resolved and taken care of. Update 11/18/22 Chris is great! He's been here before and is very professional and knowledgeable. He took the time to diagnose an issue we've had and is working to resolve it 11/28 Chris is still great they are still finding issues and resolving them as quickly as possible. 5/9/23 Bill and his son came to move a gas line for a new stove. This was done quickly, properly and they were both professional. Nice job

Good job by Sean B. & the RS Andrews team. Quick fix and now I have cold air again!

Bruno did a great job of explaining the condition of my heating and cooling system. He let me know what should be done soon, and what should be a part of regular maintenance to extend the life of my investment. He answered all of my questions (without being in a hurry to leave).

Taylor was here to flush our water heater. He was very courteous and professional. He answered our numerous questions. Five stars for sure!

Desmond was excellent technician. He was so knowledgeable , explained everything in great detail and customer service was Great!
Should be more of him!

Pau worked very hard to get our sinks unclogged.
He stayed with it until it was fixed.

Pau was very efficient, polite and asked me to check everything as he did it to make sure i was satisfied.

Just this pass week; due to the sweltering temp & storm my HVAC stopped working - RS Andrews really holds true to their slogan “How Can We Make You Smile”. I was able to get an appointment the very next day; really wasn’t expecting that! Thankfully the issue was minor & the cost was very reasonable. Have been a customer for 5+ years .

They replaced my hot water heater and pressure valve. The work is very neatly done and they replaced my shut off valves from old screw types to a lever - it makes it easy to figure out how to turn the water off in a hurry. Mr Creel was very professional, well mannered, very nice. He was able to answer all my questions clearly. I would highly recommend him to anyone.

Michael was great. Polite, respectful and got the job done. Communication top notch. On arrival and what will happen and when finished. Refreshing.

R S Andrews always shows up on time and takes care of the issue. Today they had a simple fix, but after 2 hours my air still wasn’t cooling so Sean was back in 30 mins and didn’t leave until it was working.

Ron was extremely polite and professional. Got an electrical inspection. Extremely knowledgeable!!!

Outstanding experience - the breaker to my hot water heater fried, but an RS Andrews technician, Jeff, came over and had us patched up in no time. Now we've got hot showers again! 10/10. Would recommend.

RS Andrews provided quick and thorough service. We asked Ben to look at several potential issues (two sinks, 1 shower) and they advised that only 1 of them needed servicing at this time. Ben was able to pick up the part and complete the work quickly, and gave us advice on when to call if we experience further issues with the items.

Tim did an excellent job. He was prompt and had the issue resolved in less than 15 mins. Great work! Very Happy!

Jean Lende was very professional, on-time, and thorough. He called and texted me when he arrived.I would be interested in having my filters changed every 3 months if R.S. Andrews offers this service.Thanks!

The electrician Harold Lyon was AWESOME! He was earlier than expected.. discovered the issue quickly and was very patient in finding the part needed to fix it! And the pricing was appropriate. So often we’ve been taken with unimaginable fees. We will definitely be calling back for any electrical needs in the future.

Mr Lyon is fantastic. I am so relieved and happy with my repairs. He explained everything he did and answered my many questions with utmost patience. Will definitely call Andrews and Mr Lyon back to help me and my 65yr old house. - Saundi W

David was really nice and informative! He arrived on time and gave me all of the options and price points for installing the EV charger in my garage. It was a free consultation, and there was no pressure to schedule an appointment.

RS Andrews sent Max to my home to discuss an electrical issue. He was knowledgeable and went out of his way to over explain things to me. I’m grateful for genuine, kind, and professional people who know their craft. I went through an unfortunate experience with another Specialist from another company and Max went above and beyond to create confidence in finding what true issue is. Thanks RS and thanks Max.

Rich and Brennan were superb! We’re friendly, professional and very attentive to the job at hand! I will definitely call on RS Andrews in the future for my plumbing needs.

Josh was very professional and did a great job. I would love for him to return to our home again. Very knowledgeable.

Luis did a great job! I especially liked that he did not try to sell me unnecessary parts or service.

Brian was efficient, friendly, informative and helpful... and he was comfortable with our dog!
I hope he will be dispatched back to us again. That is our preference.

Excellent and timely repair and service! As a property owner and a landlord, I was very impressed with this service call. I will continue to use RS Andrews for my future HVAC maintenance and service needs.

We used RS to handle annual service on our water heater. Taylor was the epitome of a professional, taking the time to talk us through the process, particularly when it was discovered the expansion tank needed to be replaced. Very impressed with this gentleman's service and how well he represented RS. We'll be sticking with RS for future plumping needs moving forward.

Josh Brown was prompt and courteous. He quickly performed the HVAC spring system inspection and tune up. RS Andrews is always easy to work with.

Loren had to cut out a five foot section of drywall and repaired our broken pipe and also installed a “shut off valve” so if need be in the future we can partially shut off that area of pipe and not have to shut off the water supply to the entire house.He was very professional, courteous and explained the process well.

DJ was an absolute pleasure to work with, and his extensive knowledge and expertise made the entire process smooth and efficient. Thank you RS Andrews for sending such a skilled professional our way!

Loren was professional, explained what could cause the concern as well as explain what it entailed. Excellent Service!

DJ Perry was very nice and professional. Everything seems to be working properly when he finished the repair.

He tried to set the York new thermostat, which we could not program. He also had difficulty with setting the York brand and reinstalled another brand, Honeywell. York brand was very complicated but seemed to do alot but too difficult to program, even for the attendant. He really tried! Was very nice.

Living in a 1927 3rd floor condo presented quite the challenge to remedy my clogged condensation drain. LUIS went above and beyond and demonstrated amazing knowledge and expertise as well as a beautiful spirit. I feel fortunate that he came to help me. FYI, if you are lucky enough to get him, he likes crystals and orchids. I gave him one of my amethyst crystals. He is amazing!

RH Andrews technicians always do an awesome job.I highly recommend RH Andrew’s.

Updated for systems tuneup. Still happy w rs Andrews. Tech was super thorough and helpful. Technicians are very professional, courteous, and timely. They know the equipment well. The techs were also mindful of wearing pandemic masks and booties while in the house. Had two systems installed that were a hit on the wallet but 9 months later I am pleased with significant savings on my utility bills.

I had a water heater installed on 5 Oct 2022. The whole process was very easy. The technician, Taylor Allen, was on time. He was very professional and explained what he was doing every step of the way. After installation he explained the things I should do that can extend the life of the new water heater (such as draining the tank every two years and replacing the thermal expansion tank every four years). Overall I was very pleased with the job.

Teyon was wonderful! We lucked out with a cancellation so we didn’t have to pay the emergency fee or have a repairman show up between 7-8pm! He quickly diagnosed the problem, and was great at explaining what needed to be done. Very happy customer. A/C was working beautifully by the time Teyon left.

Desmond was very profesional and knowledgeable of the system. I appreciate the service and work that was done.

We are only at the planning stage so far but Juda the project coordinator and Paul/Mohammed were friendly and explained the project clearly.

Very nice gentleman. Came in repaired my leak. Very professional and knowledgeable. Thank you

Rich and John were great! They arrived early and gave a fair estimate to replace my old water heater. My tank capacity was almost DOUBLED from my old 30 gallon to a gorgeous 50 gallon with some beautiful new copper piping. It's a shame it's hidden in a mechanical closet. I highly recommend RS Andrews. Thanks guys!

Raymond was very professional. He explained everything, clearly. I found him to be honest and open.

Teyon was thorough, knowledgeable and patient. I'm not tech savvy, but he explained in detail how to access my system via the internet, gave me tips on saving energy and offered coupons on my next visit. Excellent customer service! 👌

Still getting other estimates. But technician Chris was very professional and explained things well. So much better than tech from another company.

David has worked in my systems for several years. He does a great job troubleshooting and getting everything done in one boat. He is professional and I feel very comfortable having him in my home

Sunday of a Holiday weekend and our main drain blocked backing water up through the toilet and causing a small flood in the basement! Paul from RS Andrews was brilliant. Arrived when promised and worked quickly to identify then solve our problem. Offered additional advice to help maintain our system. Very happy he was able to help us!!

Today the did an electrical job. Did a good job. I have used this company before for plumbing problems and a new water heater installation. I was very pleased with the work every time. Will continue to use them.

The technician was knowledgeable and quickly diagnosed and repaired the problem. He then checked my electrical panel to make sure everything was working properly.

Before booking this service, I asked the person on the phone several time what the charge would be for the service. She told me $99 multiple times. When the plumber arrived, he said that I owed $99 for the trip charge & $350 for the repair. I was stunned & angry. I will not use this over priced and dishonest about pricing company again.

My HVAC specialist was Jessy. Jessy was very professional. He answered my questions. My maintenance appointment was the best I've had in five years! Jessy explained why it was a good idea to replace my 20 year old capacitor! Thank you for the opportunity to comment on his excellent customer service! Take care.

My service was provided by R.S. Andrews Electrical. The electricians were Robert Weatherford and Nathan Bennett. I had a number of jobs, including replacing outlets, replacing fixtures, fixing basement lighting that was not working, etc. Robert and Nathan did a great job on what I hired them to do, but it is what they did that was not included in the job that I'm so impressed with. While working on my site, they smelled what they thought was a gas leak. They told me to call GA Natural Gas asap. I did. The GNG representative came within 15 minutes and I had 3 gas leaks that he repaired immediately. I highly recommend R.S. Andrews and especially, Robert and Nathan. Great company.

Mr. Daniel De Los Reyes is actually doing extensive plumbing work in my crawl space. He’s replacing much needed pipes. He is so Informative. If he runs in to something unexpected he will immediately let me know.Thank God all is well! I have had great service. He has completed the kitchen area and washer area. I’m so grateful for Mr. Reyes servicing my plumbing issues. He had always explain in detail what he will be doing. No surprises. I have been satisfied with the service. Very respectable young man. He is so knowledgeable and his customer service is far and beyond. I have signed up for the 2 year system maintenance plan to stay on top of keeping my plumbing issues intact. He’s backing up R.S. Andrews with excellent plumbing we. If you decide to use RS Andrews you will nit be disappointed. Just be straightforward on your needs with the company. I’m sure they can handle your maintenance needs.My experience has been Great!!!Thank you,Ms. L. Jones

Ellery Vigo...WOW!Thank you so much for locating the problem with the HVAC and not looking at me as if I did not hear the sound I heard. It took a couple of technicians but I knew God would send someone to help resolve the problem. Ellery Vigo was that person.June 5, 2023

The technicians were wonderful. They arrived timely, explained the process, discussed cost and got right to work. They were very professional and did not disturb me while I worked from home. I would definitely recommend their services. I look forward to working with this company in the future.

We used RS Andrews to check out our flaky 10 year old Navien tankless water heater. Kyle is fantastic! Responsive, professional, knowledgable, he showed me everything he was doing and why, and gave me a list of options without pressuring me into any particular decision. Highly recommended for job quality and exceptional professional acumen!

I was having problems with my sump pump and the technician explained all my options throughly and completely. He ran fresh water through the system and showed it was working fine. I will definitely call RS Andrews again.

Today, was my first time using RS Andrews Plumbing and I’m thoroughly impressed! Ezekiel was my service technician. He is an efficient, proficient and skilled service technician! He is very knowledgeable and took the time to explain the work necessary, to resolve my plumbing issue. He arrived early (a huge plus for me)! He replaced a thermal expansion tank (on top of the hot water heater) in a timely manner and ran the necessary test/checks to ensure the hot water worked properly. I highly recommend Ezekiel as a service provider! If you need a thermal expansion tank replaced, ask for him! I am well pleased with the service, I received today by RS Andrews Plumbing Co.😊

Jonte was excellent. I was happy that I didn’t have to offer him shoe covers because he came with his own & he took them off each time he went outside & put them back on when he re-entered my home. I appreciate the respect he showed me & my home. I always have to tell contractors the shoe covers are pointless if they go outside with them on & re-enter. He also took the time to explain to me the problem & informed me about the report he wrote up with the corrective measures he took. He cleaned up very well behind himself & was truly very respectful & professional.

We’ve used RS Andrews for several years now and have always been satisfied! And we’ve used them for plumbing, HVAC, and electrical, so I feel confident speaking on behalf of each service type. Every technician we’ve gotten seems trustworthy and always does a good job. This time Paul came out to fix a plumbing issue with our master bathtub, and he did an excellent job. So thankful for quick, reliable repairs! And their prices are great too!

I needed my gas line adjusted for my stove which I needed done since I moved into my house. I finally called someone and it was RS Andrews. They came by, gave me a fair price and the tech was able to perform the service right away. Great service.

These are the guys to call if you want to replace your dusty 4yr old $1500 unit with a new $600 Walmart piece, installed for $4000. Why bother cleaning? It'll just break again!

Eric Sanchez did a great job installing a gas water heater & toilet. He was on time, professional, and knowledgeable. Thank you Eric for a job well done!

I had some code issues to solve in order to hook up electrical service and RS Andrews staff assisted me greatly, provided fine workmanship and since I live out of state, kept me apprised of all work, even sending photos. Max Borrelli did excellent work.

Carlos was great. Very knowledgeable, hard worker, and friendly. Great service all the way around. Thank you

Paul was great! Resolved my issue quickly and was very helpful

I called and scheduled an appointment.The technician assessed the problem with my water heater. He and another technician arrived the next evening and installed the water heater. I was completely satisfied with them and appreciated the ASAP response regarding my problem.

Very happy with the plumber, very nice guy. From the first call you are greeted so kindly, the schedule service is phenomenal very organized. I am very happy with the service. If you need an automatic shut off valve this is the place to go.

Showed up on time, explained everything he was doing. Gave me the price before he started working with all the different options. Worked fast and efficiently and finished in a timely fashion. AC is working properly.

We've been using RS Andrews for about a decade and after patches and band aids and refills and surprise sweaty summer nights it finally came time to bit the bullet and replace everything. The salesman offered a few options and after going back and forth we found an option that hadn't been considered before - one that saved money and checked all the boxes that I really cared about. Once we decided everything moved crazy fast. The double crew was out in just a couple days and had everything removed, replaced, reprogrammed and working well in a single day. Joe came out the next week and did a QC check on everything. The new systems are unbelievably quiet. At 100% speed (everything is VFD) the condenser/compressor units are still quiet enough that you can have a normal conversation over them and they are inaudible inside the house. The thermostats (little iPads, basically) talk to the units and to each other and to the web for weather and will auto-report problems to RSAndrews. Everything's working great so far and if it happens to break, RSAndrews's warranty is second to none.

The RS Andrews crew arrived on time and cleaned our ducts as we agreed. They were professional and very responsive to any of our questions. They were careful to protect our floors and furniture and did a thorough job and showed us before and after photos of their work. They cleaned their work area up after they were done. They did a great job and I would recommend them to anyone needing a thorough duct cleaning.

Elery was knowledgeable and efficient. Most of all he was honest

Ivan was very knowledgeable about my system. He fixed the problem in less than an hour and arrived early. Highly recommend

I have been with RS Andrews for over 15 years. They are reliable and always professional. I like that they always schedule my maintenance appointments with the same technician over a period of time. I still remember Andrew who serviced my last house and this one. Xavier, who is my new tech, has serviced my HVAC twice. He always goes over every checkpoint and takes the time to answer my questions. As far as results, I have two units that are over 10 yo that are in perfect working condition. Thank you Xavier for your great service and to the company for always being there to support my HVAC needs!

Kyle spent a lot of time going over everything for me to determine what was going on with my electrical issue. No one likes to hear that a repair needs to be done but with him explaining I’m going to go thru with the repairs. Tks Kyle. I appreciate the professional service you provided today

My house HVAC was installed by this company. they had the air filter compartment positioned right behind a column of the house. It is now nearly impossible to change air filters!!!!!

Max came out and assessed the situation. He efficiently completed the job and was a delight to have assisting us. We would recommend Max and RS Andrews any day!!

Ellery Vigo is a very good technician. He is extremely knowledgeable. He answered all my questions and gave me the information I needed to make a sound decision for my repairs. He even made good suggestions for future services. He did and awesome job. Thank you for sending such a well prepared and professional technician to our home. Psst... he even had shoe covers and all of his tools!

Had them come out and look at removing insulation from my attic. They were on time and were honest with me about what I was looking for. They didn't try to sell me anything I didn't won't and answered all of my questions. When I get ready I will definitely use these guys.

We would like to acknowledge Sean Buie, Service Technician with RS Andrews, for his excellent work and professionalism. Sean has serviced our HVAC system several times and has always provided the utmost in customer service to us. Not only is he a polite, considerate, nice young man, but he is knowledgeable about the HVAC systems, takes his time in evaluating the systems, and is always willing to explain anything technical and answer all questions. In an era when true customer-focused service seems to be an exception rather than the norm, having a service technician like Sean is a real gift. We hope RS Andrews recognizes the good work of this individual and will strive to keep him.

Tech answered all questions and concerns I had. Did not rush thru job while performing service call. Jonte made sure I was completely satisfied.

The entire team was timely, knowledgeable and polite! They did an amazing job removing my old insulation and installing brand new insulation. It looks amazing, and I have already noticed a change in the house! Patrick really knows his business. Thank you all!

Max was the representative who came out to give us a quote on an EV charger install. He was knowledgeable, professional, and really helpful in explaining the best options for us. Definitely lookin forward to working with this company.

Ivan is a true professional. Very talented and personable. Outside of the business at hand it was a pleasure to talk to him about his career and his family, what a great Gentlemen. Ivan spoke highly of working at RS Andrews and what an honest business it is. He is certainly content working for RS Andrews! He has the utmost attention to detail and so much consideration when entering and exiting the residence. I will be a returning customer. Hope all employees are representative of Ivan!

Zeke is amazing. Explained everything to me and didn’t try to sell me any services I didn’t need. Will call again if I need them!

Chris Melton was a sales person for the minute he arrived trying to sell me all new systems from the get go even though my ac systems are 5 and 7 years old he asked if I was getting a tax refund or end if year bonus. He racked up a 4700 bill. I felt as if he was on commission

Ivan was knowable and was able to diagnose the issue quickly. Had what he needed on the truck to do the repair. Explained the problem thoroughly along with general information on the system. Did a great job. Looking forward to my winter service.

Rep was professional, friendly, and knowledgeable and gave their utmost diligence to find, diagnose, and recommend repair options all whole working in hot conditions inside and outside of home.

The customer service is excellent and the plumbers are very nice and good at their jobs but woo boy are you going to pay for it.This is what we paid $550 for: replacing a valve that we didn't even buy from RS Andrews. Somehow 45 minutes of labor amounted to $450. The first $100 was a trip fee.We learned our lesson. Nice people but will not be doing business with again. If you don't care about money and just want something done quickly, by all means. Otherwise, beware.

This is not the first time to meet Mateo - and just like the last time, he demonstrated great knowledge and professionalism. Always wanting to help or explain - we were very happy to have him return!

I called/emailed several hvac services Saturday when my air wasn’t blowing cold. RS was the only one who actually even answered! The person on the phone was kind and scheduled me within a few days for service. I was sent texts and emails with updates and even a photo of Ivan, the tech who would show up. Ivan showed up timely, was very sweet and knowledgeable, made excellent recommendations, and fixed the issue quickly. He even offered to show me how to work the nest units in my home so I would like them better. Overall, this was a great experience. I appreciate the professionalism, honesty, timeliness, and care the company and its workers exhibit.

Technicians arrived later than expected (traffic) but stayed late to insure that all work was completed successfully. They worked with the roofing crew to get things done quickly so the roofers could leave. All 3 RS Andrews technicians that I have encountered have been very professional and friendly. I would not hesitate to use them again.

Excellent work, fixed my leaky copper pipes in a professional efficient manner. Always good working with RS Andrews.

Desmond took his time with the unit to make sure everything is working fine. He was very professional and polite. I highly recommend him to the customers.

He was very honest with me and made sure to check all the boxes on what could be wrong with my nest. He was swift but also thorough.

RS Andrew's did a complete plumb refit on our house in 2 days. They greatly improved the overall layout configuration, improved our plumbing efficiency by creating direct dedicated lines. They also relocated plumbing branches to be more easily accessible. They had great communication, were very punctual, and friendly.

Service person was knowledgeable and professional. Also was on time for the appt.

RS Andrew's plumber, *Neil Johnson, was sent out to my home when we discovered signs of water damage.Always a stressful situtation; however, when the plumber that arrives to take a look, and help you in your time of need, is truly caring, professional, courteous gentleman; with honor, integrity and compassion, to go with his experience, training, and skills... that is literally all that can be hoped for . . ....&, THAT's what we're blessed with, to help our family in our time of need.But, rather than rely on hope & a prayer, this may be the answer you're praying for... bc, our Father has made it known:=》TH¥òÜŕ▪︎<₩¡LL->BE=DONE . ! .《=...so, call and ask for *Neil Johnson*,bc if he's available, Ur in good handswith the RS A.-Rasta-mon!Much respect & appreciation Neil!🌈1Lô♡êCh.(=Dacula)

Jonathan was very friendly and helpful. Dispatch was communicative and offered earlier appointments when they became available.

Had RS Andrews come out and finish a plumbing job that the previous plumber did not complete. They were very professional, on time, explained everything and then cleaned up when finished. They took the time to correct some mistakes from the work that was done prior at no charge. They wanted to make sure that when they left the job was done right and that I would not have any issues in the future. They were very reasonable and I would definitely use them in the future again and I would recommend to anyone.

I was very impressed with my technician Jason! He was very knowledgeable of the product and industry! He was able to install my new gas water heater and answer all my questions. He did an excellent job.

It was rainy and wet the day of my service. My unit is located under a crawl space and I was unsure of the type of service I was going to receive on a dreary, cold, and damp day. Xavier was very professional and thorough. He performed the necessary checks and made the need repairs with no issues. And with a pleasant demeanor. I truly appreciated his great customer service and respect for my house by wearing protective shoe covering.

Outstanding job by entire company: responded to outage quickly, was called several time by staff, Max arrived on time and explained exactly what the problem was and how he'd fix it. Outstanding. Thank you!Now if you can only repair my AC outage (it's been 10 days) with half the efficiency I'd be even happier.

Jonathan Balom was my technician he did an awesome job!! Highly Recommended

Had blown insulation in my attic sealed up around my vents took photos before and after very satisfied with the service they provided. And the price was fair

RS Andrews offered the most competitive quote compared to other highly rated companies in town. David was very helpful and took the time to answer all my questions when selecting the right unit to replace my furnace. The install team showed up right on time, replaced the unit relatively quickly, and did a great job of keeping my place clean.

The service was amazing from the beginning to the end. I received a phone call from the company confirming my appointment. The caller was extremely nice and professional. Once the technician got to home, he was very detailed and thorough with the repair. Also, he explain everything he did. Excellent company.

JD arrived on time, he was fast to diagnose the issue, he was very professional and the work was done correctly. Well done RS Andrews. Thanks

Our technicians, David and Ben, showed up to help diagnose and fix a plumbing problem in our kitchen. Not only did they diagnose in minutes, but had parts and supplies on hand to fix immediately. They were awesome! Would definitely use them again.

I have used R.S. Andrews on three occasions over several years, all of which in high stress situations (broken water main, a leaking water heater, and most recently a presumed check valve leaking at the water meter). In every case, the technicians have been punctual, professional, and friendly. Thank you for another great job!

Desmond from RS Andrews came to do my ac preventative maintenance today. He was very professional, efficient and friendly. I have been using RS Andrews for a long time and have always had excellent service.

David fixed a minor plumbing issue with one of our bathroom fixtures. He was prompt, professional, and courteous. Well done.

They're expensive but they do very good work and they employ excellent people! Terry and Isaac are awesome!

They came the same day I called and did they work quickly at a reasonable price.

Pierre did a great job solving all my electrical issues. Very professional and efficient!

Anthony was awesome! Found the issue and took care of it quick on a hot day when they were slammed!

Harold was a huge help to us with multiple electrical issues for our kitchen remodel, including adding, removing, and installing several wall and ceiling outlets. He worked through each of them with us and gave a fair price. He took the time to explain things and answer our questions. He was professional and very easy to with. We definitely plan to continue working with Harold. Really appreciate it!Gary came out to help move our gas line. Have a good price and took the time to explain everything needed to me and my options. Very helpful!

He fixed the flap on one toilet bowl. Kyle and his son cleaned my slow draining bathroom sink and tub. I was surprised at the amount of gunk that was in the drain. They were very nice. They explained everything and gave me suggestions for other things I could do. I was also pleased with Helene who scheduled the appointment.

My county called and told me I must have a leak because my bill went from $35 to $616. RS Andrew's sent me Paul. He was ontime and very professional, even spoke to people at my county water department for me, telling them his findings

Eric Sanchez did a great job for us. He explained everything very clearly. He was very helpful and professional.

Fantastic Team and GREAT Service!They supplied the Best Heating and Air System our family has ever had.It is the most efficient AC product and saves us a lot of $$$!Their technicians are honest and know their products!Job well done by the RS Andrews team.CHRIS MELTON was Very Professional,Kind and Explained the Service he performed.Job Well DoneChris Melton and Associate came to replace my Thermostat and were Very Professional and Caring!Job Well DoneDan******************************************Today (12/9/21)Josh Smith came out to do our “routine”maintenance.Josh was “Outstanding”!He was Very Professional,Kind and Caring.Josh spent a great deal of time to make sure our “system” worked properly.Before leaving he explained the Service and Results of our inspection.RS Andrews has always provided great Service and Professionalism!FANTASTIC Quality Service by Josh and RS Andrews!Job Well Done,Dan.SToday 6/2922022 Josh Smith (Tech) came out for our Summer Maintenance and as usual did a “FANTASTIC job!”He is Always so Professional and Kind.Josh Always Explains the work being performed and the Results.Josh and RS Andrews are the Very Best in the Business!Job Well Done,DS1/10/23Josh Smith. /RS Andrews were Fantastic,Professional and Kind!Job Well DoneToday Chris Melton came to do our A/C Seasonal Maintenance.He was Very Professional and Patient.Chris explained everything that he did to check our System.He is VERY Thorough!Great Service…Job Well DoneDan.S

The tech diagnosed and fixed the problem that had been happening for awhile. He was polite and explained the issue in a way that I could understand.

I had issues with 3 of my toilets (at the same time!). Frederick arrived on time and was extremely courteous. He was able to fix all of the issues in an efficient manner. Thank you!

They came and installed a brand new HVAC system. They were friendly, professional, and all around just really nice guys.

Great customer service. Quick and efficient repairs. 24/7 call line and emergency services...all around a great company.

Would highly recommend. Straightforward, honest pricing, never feel like I'm getting the run around. On one visit, they came by, determined the plumbing issue was the responsibility of the landlord, gave him an earful for trying to get us to pay for it, then left without charging us a dime.

I bought both units through RS Andrews two years ago and have been using their bi-annual service ever since. The tech, Bruno, that came today was professional and courteous. He did a great job.

Jamie Marrero was our plumber and he did an excellent job. We had a water leak under the slab of our home and he did a quick and efficient job of locating and repairing the leak. After the repair he uses the same diligence in cleaning the area worked in to minimize any after the fact work. I highly recommend Jamie.

Loren was thorough, thoughtful and responsive. He carried out his work in a very professional manner. I would use his services again.

The moment I met Paul I knew that I would be happy with the services he provided. Paul installed a new water heater and repaired a pipe, which was under a thick concrete slab. Paul’s attire was clean and neat. He was professional, sincere, and quite knowledgeable about both areas of repair. He was kind and understanding of my constant inquiries. I would definitely recommend Paul’s services and expertise to anyone who asks. He is an asset to his company. They would do much better in sales and plumbing services by cloning several replicas of Paul Creel.

Mr. Lende was very professional and patient. He did a thorough check of bith of our furnice units and kindly answer all our questions. I would recommend using RS Andrews' services, and I hope you get Mr. Lende!

David was very professional, explained in detail what the problem was and offered options. Very satisfied with service.

Charlie cane in pin pointed the issues got right to work and got my sink and shower and toilet up and running I really appreciate awesome work!

I purchased the AC tune-up. The tech, Mauriqueo, was exceptional. Very personable, professional and thorough. I was expecting this to be a foot-in-the-door for upselling and was pleasantly surprised that didn't happen. He made valid suggestions, though, which were appreciated. Would highly recommend.

Service Technician DJ did an excellent job installing my gas water heater. He had a very pleasant personality, professional and knowledgeable.

I called RS Andrews after-hours on Sunday night (Father’s Day) to help address a potential gas leak around my kitchen stove. Within an hour or so, a tech named Ben was at my house to help diagnose the problem. Ben was super friendly, professional, and knowledgeable. He quickly located & addressed the issue, making sure I understood the cause of the leak & the steps he took to repair it. You never want to mess around with gas leaks, and Ben really helped set my mind at ease.I’m not usually the type to leave public reviews, but I had such a positive experience that I thought it was important to give the company—and Ben specially—props for a job well done.

Ladarian Raymond was the RS Andrews representative who came out to my house and evaluated our needs. He answered all my questions and provided several options. As soon as I made my decision, he scheduled the installation for two days later. Elmer and his partner performed the installation in one day and they very friendly and helpful.Thanks to all!

Mr. Tyrone was here before time that was expected. He was very professional and quickly resolved the issue! Thank you to him and your company. My 80 year old Dad was very impressed!

They installed an exterior tankless water heater for me. They did a great job, very professional, courteous, kept me informed of the progress. I definitely would use them again.

The call into R.S. Andrews was easy and quick. Sam showed up on time ready to go. He was very friendly and knowledgeable. Found the electrical issue fairly quickly and even fixed a couple other items he thought might be issues down the road. I am VERY pleased with the service I received and will not hesitate to call R.S. Andrews again when I need them.

Jason is a very Knowledgeable and Professional Plumber! He is also courteous with a pleasant personality.

Jon did a great job explaining what the problem was and then my options to correct. He cleaned out 2 bathroom clogged sinks and replaced flapper in toilet. He also referred me to a company to determine if any water damage behind the wall. I would definitely use RS Anderson again and request Jon to come again.

Where do I begin… the install team was very professional and wore shoe covers during the entire install. You could tell they have a passion for what they do and didn’t just throw everything together. I’m no handy man but the explanations and knowledge level of what was going on, how long it was going to take was very reassuring… even when they ran into some electrical issues they showed up the next day early in the morning to finish up the work .. If you are not utilizing RS Andrews of Tidewater then you are missing out on top quality home comfort

Can't say enough good things about R.S. Andrews! My hot water heater needed replacing and they responded quickly and came out the next day. Eric was great, efficient and answered all my questions. Even gave me tips on maintenance to extend its life. So grateful to have a company you can trust that also gives back to the community!

I am really pleased with the service Jessy provided. Thankful for the advice and help he provided on my HVAC system and another issue I was having. Boy, it can be hard at times to find responsive, quality technicians who come when they say they are. Many thanks Jessy for your assistance today!

Neil is very polite, and professional. He explained the work he was doing and why.

The technician responded on time, located and repaired a fairly large water leak. He was professional and took the time to show and explain the problem and the repair. I knew the cost in advance of the work. I would use RS Andrews again and will be requesting the same technician.

Corey B did an awesome job doing an electrical tuneup. He was very thorough, knowledgeable, and courteous.

He was on time friendly and did a great job he need a raise. Awesome company

Jean was very polite and considerate and did a great job. Thank you!

Sam was very professional and outlined all the possible options for the work to be done. Quick and efficient. Highly recommend RS Andrews

Teyon done an awesome job and also in explaining everything he was during and what else I would have to look out for. Very professional.

The Service was great. Brandon Smith was very thorough & informative. Very polite & professional. 👏🏽 I feel confident & safe about my Unit now.

Our older home was experiencing very high utility bills so I called RS Andrews and they promptly scheduled Patrick out to review the situation. There was an obvious need for additional insulation and we were given a fair quote to do the work and a schedule was set. On that very hot day, Terry T. and his crew showed up and completed the work. I was very pleased with their professionalism and work ethic. I plan to use RS Andrews for a couple of other projects around the house in the very near future.

Daniel was very pleasant and helpful with great knowledge, very professional and quality of work is excellent .Receptionist Stephanie made my day with her greeting , how can I put a smile on your face .she was very courteous and helpful .Daniel service was awesome .I will definitely keep your numbers on file for any future plumbing service .

Sean was great! Called in advance to let me know his arrival time. Located the issue quickly and resolved it. Sean was pleasant and professional. Thank you RS Andrews!!

Found R.S. Andrews via TrustDALE, they came out on 10/5/2022 to fix some plumbing issues; kitchen sink leak, 2 bathroom leaks. When time to finalize the work order, the technician couldn't put the original shower head back on which wasn't an issue prior to them coming out. I had to purchase another shower steam/head in which they came back to replace; complimentary.The weekend of 11/10, I noticed my kitchen sink leaking once again. A message was left for R.S. Andrews on 11/13 to inform them of the issue. Reached back out to them on 11/14/2022 for them to tell me I'm now past the 30 day warranty. They see where the technician did some work on my kitchen sink so they will send another technician and only waive the 99.00 dollar service charge if the issue is the same as was previously repaired. If not, I will need to pay the $99.00 fee. When he left there wasn't a leak now 2 weeks over the 30 day period, I have another leak that I may have to pay for. I just paid them over 2K for their service. Why did the technician not check all components of the kitchen sink to ensure no other issues may arise; i.e. customer I see a faulty drain, etc to inform the customer to annotate the account that the customer was informed and /or refused service(s).The actions and lack of compassion for the customer is unbelievable. I trusted going through TrustDale for qualified services and this is what I get. It seems like a scam to me to extort additional money from individuals. I am not a plumber so how would I know if the issue is the same or not.HORRIBLE to say the least if this is how R.S. Andrews treat their customers.

They were very professional and provided great service. It was a great experience and they worked really hard to make sure they did their job right. Highly recommended.

Great job! Sam came in and was very respectful, quick, and explained all that he was doing. He was able to resolve our problem for a reasonable price and was in and out in less than an hour. We had been sleeping in the dark for a few nights trying to decide what to do, but RS Andrews was able to get us an appointment the very next day after I called. Thank you for helping us get the lights back on!

The professional service agent was knowledgeable, caring and sharing; took care all of my concerns

tech was very friendly, professional, knowledgeable and explained everything to me.

Paul identified the problem that other companies has not been able to and made quick work of fixing it. Friendly, professional. Will always use RS Andrews

RS Andrews added addition insulation to my attic to bring it to past current codes. Terry and his crew did an excellent job. Arrived on time, explained what they were going to do and approximately how long it would take. Put drops cloths on the floor and protected wall corners. They did a great job cleaning up when they are finished. I checked my attic it looked looks great!

Albert did a wonderful job with our yearly tune up.

I have been very satisfy with the services provided. I have been a customer of their A/C System maintenance for over 2 years.

Michael was polite and professional. He took his time to thoroughly inspect furnace. He explained what he did and cleaned up.
Would be happy to have him come back to service HVAC again.

This is a excellent company from Sales, Customer Service, HVAC, Electrician to the guys who blow the insulation. Seems everyone went to the same training on providing great customer service. Very clean, respectful of your home, great friendly attitudes and they delivered more than what I asked. I’m happy with my experience with RS Andrews.

RS Andrews did my HVAC installation and did a great job. They also do our maintenance and Jessy has always done a great job and is super friendly.

Great service. They explained what they were going to do. I had some cabinets in the way of where my electrical socket needed to be installed, and they helped me remove my cabinets. Service was quick and easy. They answered all my questions. Extremely nice and helpful. Would recommend.

These guys are great, very impressed. Knowledgeable, efficient, and professional

I have used RS Andrews since 2017 for full system replacement and maintenance. Professionalism and customer care are their calling card. You may find a better price, but you will be hard pressed to find a better value.

David was very thorough in servicing our a/c system. He cleaned the outside unit very well and even took extra care not to trample plants in the flower beds or damage the plants with the hose. Thank you for a job well done.

James was amazing. Found things that my inspector didn't find and gave me a plan to correct those mistakes. I appreciate his work

Water heater replacement. D.J. was a fabulous and knowledgeable and hardworking Plumber. I highly recommend him and RS Andrews.

Ivan Medina was our service representative. He was absolutely fantastic and really took his time to explain what he was doing, extremely thorough! Best experience. Thank you, Ivan!

Matt is a very pleasant, professional and efficient electrician. Neat installation of our EV charger and sorted out our other electrical problems. Arrived exactly on time.

Michael Powell was very professional and knowledgeable. He provided great customer service. Thank you.

David Rosati was professional, polite and efficient. He performed a very thorough maintenance on both systems. The heat index was over 100 but he took the time to do all the required checks both in the extremely hot attic and outside. I will always request him for my next service. I have been pleased with R. S. Andrews for years.

Ron was truly one of the most helpful Service Technicians that we’ve had the privilege of working with across many home related repairs in our 27 plus years of Home ownership. He was very professional, yet also personable and courteous too👍🏽‼️He represented R.S. Andrews in the best possible way. We would gladly recommend him and the company to Family and Friends 👏🏽‼️

Thank you so much for the incredible service! From the responsiveness of the scheduling team to the top notch service of my electrical expert (Harold) - it was an awesome experience. I needed assistance installing new ceilings fans and troubleshooting general electrical issues. RS Andrews was able to connect me with Harold quickly with no concerns. One of the smoothest experiences ever! I highly recommend RS Andrews and Harold Lyon for any future services.

Ivan went above and beyond to troubleshoot, and then explain the issues he saw in our heating unit and solutions he found. Ultimately we got the heat back on, and was honest about the issues he saw and not trying to sell us on a new system we did not need. He was very kind, patient, and professional. I am so thankful he was able to come and make a service call! We will certainly be using his services in the future :)

Our service technician Michael was very professional but friendly as well. He was thorough and helpful. If I have any other issues with our system I would ask for him.

I enjoy receiving service from Michael very professional and knowledgeable and thorough

Brian, Bret—our plumbers, we’re exceptional as they worked to get to the cause of our problems. They worked hard and put in long hours so we would not be inconvenienced without water. As a former teacher, I appreciated their very informed explanations of our plumbing issues, including a hot water heater that was out of code and potentially dangerous. We highly recommend them including Corey the electrician who came right out when we needed him.

He was on time, considerate and extremely thorough. He also told us how to make sure our two unit’s function more efficiently. Excellent service.

Our technician Ezekiel was professional, explained our issue and did not give up. He problem solved & fixed a poor job our previous bathroom remodeler left behind. He was young but amazing!! Highly recommend!!!

Ezekiel was very professional he arrived on time and it didn’t take him long to finish the job! I highly recommend this business and I’d ask for Ezekiel if he’s available! Great job!

These guys completely replaced 2 full systems (compressor, coils, furnace) replaced all ductwork, rebuilt plenums, and added a supply duct/vent upstairs. It was a full house overhaul. I got several quotes from companies that just wanted to sell me new units, however R.S. Andrews spent hours checking the entire house - supply and return locations, ductwork, windows, thermostat locations, basement humidity levels, etc. They spent time asking me questions about which rooms got hot, where the sun hit at certain times of day, what my future plans for the house were, etc. Then they quoted me a solution and selected units that would accommodate my needs…not just the most expensive ones. As one can imagine, it was a huge ordeal - but these guys worked fast and finished all of it in two days! They kept me in the loop the whole time, and when finished, they walked me through everything they did and explained how to use the new thermostats. Also, they completely cleaned-up after themselves. My only small complain is that they punctured and tore the new basement vapor barrier I had just done throughout the crawl space. Very happy with R.S. Andrews and would highly recommend!

David was meticulous with our a/c tune up and such a pleasure to work with!

James was great! He explained everything he had to do and explained what might come up as well.
He cleaned up when he was done and took photos because our camera did not work well. That is going beyond! I will call again if necessary.

Michael is a true professional and extremely wonderful to work with. Don’t send anyone else to my house! It’s Michael or nobody!!! Thank you RSANDREWS

RS Adrews relaced our old leaking water heater. I am very happy with their overall work quality and customer service.

I have used RS Andrews in the past and although they are typically the highest price, I have been impressed with the quality of their work and things they typically catch that a local plumber will not. Unfortunately, my most recent experience will cause them to lose a customer as I will never use them again.I was between a rock and a hard place as I identified that I had an underground leak in the water line and had a non-stop water meter for several months.The good: Jaime, who was my tech, heard a leak in the wall as did the water detection company and was able to replace a small portion of pipe. Jaime also noted that certain other parts were old an likely had failed such as my pressure reducing valve and expansion tank. Another local plumber did not notice any of those things. Jaime stayed until late in the night an made repairs and said that was the issue, the water meter has stopped. I was pretty excited as I thought the whole line would need to be replaced. I sent Jaime home to his family and said I would refill the hole an cover back up the pipe. The work that he did complete was high quality.The bad: RS Andrews up charges its parts to almost a criminal level. For a $75 expansion tank which is a fairly simple install, I was charged over $860. For the new pressure valve and approximately 2 feet of PEX pipe install, the charge was $2200. Lastly, as life tends to hit you in waves sometimes, I had another pipe burst the night before. That 6 inch fix ran over $529.00. I knew it was a lot but it was late and I wanted my water bill to return to normal so I gladly paid it.The next day I reach out to my water company to try and get a credit and they tell me my water meter is still running 24/7. There is no way Jaime could have missed that, so he clearly told a fib so he could get home. I called back as I would now need to replace the entire line. Jaime had already given me a general price (of course on the high end), sent pictures to someone else and said emphatically, the job could be done by boring a hole without disturbing the concrete driveway. When I spoke with him this morning he backtracked or contradicted himself on everything he said.I don't care if people mess up, it happens. Just don't compound the problem with lies. Now I am out $3600 and although I have some needed new parts, I could have done some of it myself for a fraction of the cost and am left with my original problem.You got me RS Andrews .....but never again!

Desmond and Michael were great techs. Very helpful, thorough, and informative. I requested an earlier appointment time and he was able to accommodate, and get everything squared away in no time. Will be requesting him every time I use RS Andrews!

Ben showed up same day. Very helpful and knowledgeable!

My sump pump in my basement blew causing a sewage leak. It looked like just water to me at first but smelled a little rank. Bill Naley was the one that told me it was my sump pump that blew. Him and his son worked hard to order and install(all in a few hours) a new sump pump. They even referred me to a great restoration team to help with whatever damage that may be under the floors of my basement. They didn't complain and worked fast as well as efficient! It was pricey but I know that depends on the job. A nice sump pump that lasts a long time cost a little and it was quite a job to put it in. So when I say pricey I don't mean they overcharged, it was just a hefty job. I believe it was a fair pricing. Now I just hope the restoration won't be too much. I'm more than happy with R.S. Andrews. My leak dried because I didn't use the downstairs bathroom and used old blankets to dry it up. So it wasn't an emergency but they were able to come out the day after I called with is pretty quick. I would definitely hire them again if need be but I hope I don't have to lol. Update: A day later I had issues with flooding again. It was at night. The weekend crew can be quite busy, so I couldn't get anyone until Sunday. Kyle came out. I told him how the sump pump was just replaced. He troubleshooted the issue and was able to get it working within a matter of minutes. He said it was a fluke thing but tested it and...no leak. He was very polite. I didn't have to explain and because they just did the same service, they didn't even mention charging me. Very professional 👏 👌

Harold did a great job the 2 times he was over to do some electrical work. Very clean and nice work. And friendly too

I first met with Mr. Raymond, who is a professional and down to earth salesperson. He explained and answered any questions I had and was very thorough with all the answers. He also explained all my credit options that would fit my situation. I felt very comfortable from start to finish.The 2 installers were right on time, were very kind and courteous and explained the process of the install. The installers workers very efficiently, effectively and without any disruption throughout the time they were here. No clean up was left for me. I was shown how to us the thermostat and how to replace the filter.I would definitely recommendRC Andrews to anyone needing HVAC.

After hours plumbing service was provided. Jason was timely, professional and got the job done o. The first time. He used his 20 year knowledge of his craft to get right to the problem. Jason was our Ray of Sunshine. Thank you Very much 😊
E. & R Cheek Hampton Ga

Anthony arrived on time and was very professional. He explained to me in terms that I could understand what was going on with my unit. I would recommend RS Andrews to anyone that is in need of service or just needs a maintenance plan.. RS Andrews is very blessed to have Anthony work for them.

He was very courteous and friendly and undid the damage that the maintenance people at this apartment had done and I have heat and AC which I haven't had for over a month! Back again for another problem today fixed the issue quickly and all is working!

My first time using RS Andrews and overall was very pleased. We have had an ongoing pressure issue and Pau was able to diagnose that a missing pressure valve and a separated pipe at the front of our driveway that we would’ve never known about. He explained everything in detailed and finished the job in a few hours. After several years we can run all the bathrooms faucets at the same time! I will definitely use them again and refer to my own clients .

Excellent service, professional demeanor, clean and fast! They even got me a new strainer basket for my sink, because I was getting my disposal removed and would need one. Very thoughtful, and saves me a trip to Ace Hardware. Recommended, 10/10 will use again.

The service was excellent and I would definitely recommend

Patrick came out to survey our attic to get proposal for adding insulation to attic. Patrick was very nice, and professional. He took his time looking at the attic space and the area of the flat roof to determine what he felt would be our best options. He was thorough and explained everything clearly and concisely.

Service was inclusive and well performed.
Xavier is very professional and I have utmost confidence in his technical ability.

Albert is truly an ambassador for this company. Super friendly and knowledgeable!

Eric had a look at my broken kitchen faucet & carefully explained in detail what my options are. Great job!

The plumbing came out perfect and the plumber performed exactly what he said replacing the gas hot water heater and replacing some of the lines to clean up the appearance. We did not get an itemized bill, just a firm price quote. In my case I told the plumber I wanted to keep all the old material including the hot water heater and associated metal. The firm price included the removal of the old tank, but when I kept everything, this cost was not adjusted which I felt was a poor business practice. The plumbing outcome was excellent and watching the tech work gave me confidence he had the right skills.

Pau Sum & his co worker was very professional on time. They fixed the problem quickly with the toilet. Thank you for the great service as always!

Xavier was superior! He was attentive to my request and answered all my questions. I would highly recommend him and will request him for my next maintenance. Thank you.

Provided quote with excellent detailed explanation of my options for each item needing repair or replacement. Will very likely use this service in the near future.Performed the quoted work of installing a new toilet and kitchen faucet. I'm very satisfied with both installations, and the professionalism of this business.01-17-2023 Second visit to install a new water heater and other miscellaneous plumbing work. Again, the work was highly professional. I recommend this company to anyone requiring related services.

Great service from a knowledgeable Plumber. Ben worked fast and left the job site clean.

He was on time preformed job and gave me options on items that were could be problematic in the future and also found issue and replaced part over all very happy with his work

Our technician, Josh Brown, was very professional and did an outstanding job finding the problem! I would highly recommend him to anyone looking for help!

Mr. Winfrey took care of my problem in no time at all. He was very professional and caring.

Ezequiel was incredibly knowledgeable and helpful when we needed a water line replacement. He was responsive and sincere.

The crew came out when they said they would. Explained the the work needed thoroughly and the cost. The job was completed on time and everything was cleaned up. Very professional crew.

Unclogged a sink and are replacing a jetted tub pump. Very easy to work with. Very professional.

Jason is Wonderful. He is so Through and he explains what he is doing and why. He’s very respectful and has a very Pleasant disposition. My husband and I love his work and his work ethics. I would recommend him to anyone who wants a job well done.

Great and prompt service. Only had to wait days instead of weeks for a routine repair. The repairmen were on time, thorough and explained everything before proceeding. Left the site clean. A little expensive but hey it’s 2023.

Today I received a quote for the work that I would like to have done. Max was very knowledgeable and he answered all my questions. He was kind and likable and I will make a request to have Max come back when we schedule our appointment to have the job done.

David Cagle from RS Andrews called to notify he'd be late to scheduled appointment before arriving. He arrived at time said he would. Extremely professional. He explained all issues with outside utility box and the remedy. He took the extra step to explain the increase in material and the possibility of a delay in repair due to material shortage.Since this quote was for buyer of my house, it is not my decision to hire them. however, RS Andrews was the most professional and detailed in explaining why and how the issue would be resolved.

HVAC Maintenance Sercive:
Calvin arrived at the opportune time. He provided details regarding the work performed . Calvin changed my filter, and I realize that Josh the previous tech did not change at all as stated. Thanks Calvin for ensuring my air quality is good.

The technician Jessy E. for RS Andrews was quick, professional, and was able to repair my ac unit, getting it up and running the same day.
I highly recommended them for any ac service.

The technician was knowledgable, quick and pleasant. I hope I will have him for my next scheduled maintenance too. I have always found RS Andrews technicians to be very competent!

Chris arrived promptly, and evaluated my system. He gave me an honest plan for repair, and wanted me to be sure that my issue was not covered by a previous company. He seems to really care about his customers.

RS Andrews sent out Sean B to assess our AC issue. He was thorough, professional and effective. He cleaned out compressor unit and instantly improved our AC performance, then scheduled a follow-up to assess our poor duct installation, great work Sean!

David from RS Andrews is dedicated to his customers like me. He is relaxing my old electrical box and improving my house.

We had them to service our heat pump system as an annual ,routine check. A couple of recommendations were made to make our system more efficient and to make the system compliant with the current code, but we did not feel pressured to make those changes.

Great experience today with RS Andrews! Mauriqueo checked everything out and explained everything he did and how it will improve the performance of my units.

David Rosati was very friendly and professional. He was extremely thorough servicing our HVAC unit, checking and cleaning all parts. Explained in detail further repairs that need to be done along with cost estimate.

Came on sunday. Did not charge since we had maintenance done 3 weeks earlier. Provided advise for future replacement but did not push. Great customer service

Professional, knowledgeable, helpful, polite outstanding. RS ANdrews is my choice AC and plumbing company.

Mr. Ford was very knowledgeable and nice did a very nice Job
However, We will not be able to join u this time as we got a better deal with another Ac company with Lenox 4 ton 17 Seer unit with 10 yrs labor and parts for lot less

1. We had the old double sink plumbing originally a new single sink is what we had already there for plumbing no problem he eric Sanchez and team member reconfigured it for the new sink amazing 🙂and gave me experienced advice on my new faucet 2. Tried getting the type of valve on my own but couldn't wait called RS Andrews the tech was knowledgeable professional and friendly the tech Had the shower valve in his truck fast service thanks RS Andrews.

Eric did a great job for me. He was efficient, knowledgeable, and left the area very clean. Just a terrific person. Thank You, Eric, for the wonderful job.

Paul (plumbing) was awesome. Courteous, knowledgeable and taught/reminded me about my water heater and the cause (and prevention) of the problem. My 4th time using RS Andrews in 14 years and they’ve all been incredible to work with.

He was much slower than anyone than anyone we’ve ever had in the past years from this company, but I’m going to attribute that to the fact that he was much more thorough than anyone else we’ve ever had. I would recommend him to make sure things are working well, but more importantly to make sure they continue to do so!

Was able to perform all the request as specified for a good price.

Neil Johnson did a great job. He diagnosed the problem and took care of it quickly and efficiently.

Garage disposal changed to sink. Technician Jason very professional and knowledgeable about his profession. I would definitely recommend and reuse again.
Nita

Everyone was nice and friendly. They were professional and they did a good job. I gave them three stars because they were VERY expensive in my opinion. It was during normal business hours and like I said they did a good job but you have to pay them $100 just to come out and by that time you are out of time and money to get the sewer line cleared. In the past I had the line cleared for $200 and they charged $789. The first company was so busy they couldn't get to it in a timely manner so I tried RS Andrews. If money is no object I would recommend them.

Ivan was great! Solved my issue. Straight forward about the repair. Never tried to upsell me something I didn't need.

The technician J. Jones that came to our home was incredibly knowledgeable, persevering through a very difficult job, polite and professional! He did everything he could possibly think of to fix our problem.

On time, courteous and efficient. Gave me several options which I appreciated. Didn’t push the most expensive. Highly recommend!!

He went over and beyond to place the items removed . He put them back in place . Which I am very pleased with.Thank you

Ron did an excellent job. He is very knowledgeable, and quickly found and resolved our electrical issue. He went the extra mile to explain other issues we may encounter based on what he found. We went ahead and addressed those electrical concerns as well. Thank you Rob for your professionalism!

Called to set an appointment for a tune up and the lady who answered was relatively friendly. The tech who came out was pretty straight forward... he was here all of 20 minutes and just said I needed a new system. 🤷🏾‍♂️ no other options. Didn't make me smile lol

Service call was on time; the technician, Sean was professional and explained the items repaired. RS Andrews has provided much more higher quality and most importantly, honest, diagnosis and service compared to their other major competitor I used in the past.

Mr.McQueen, did a great Job and Service,Did a Plumbing service for my Family

Jaime was very helpful and knowledgeable as well as informative. I appreciate his input and understand the solution and the problem.

I have used RS Andrews for several years to service our 3 HVAC systems at our home. They are prompt and timely, communicative and provide a great value to keep my systems running properly.Their technician, Alfred Ellis, took the time to educate me on some of the things about my system I was previously unaware. I have never had a bad experience when using RS Andrews for service and repair at my home.

Jean was awesome. He gave a thorough assessment of what needs to be done and had good recommendations for updates I should be making to my home. I’ve been using RS Andrews since I purchased my home three years ago and have been happy with the level of service I’ve received. Thank you!

Hot Water Tank. The service technician, Mr. Sanchez, is extremely knowledgeable and professional. He provided me with exceptional service.If I have other plumbing issues, I’ll definitely ask for him.

Our service technician was Pierre Domercant and he was excellent. Very professional and punctual and honest. He didn't just agree to everything we thought was a problem, instead he checked what we wanted and then took the time to teach us a bit about circuits and loads so we could make better decisions about our needs. He replaced a blown GFI outlet and will return next month to install an electric car charger in our carport. I am very happy with the service from RS Andrews and highly recommend them based on this experience.

Jesse was great. He was friendly and made sure to let me know that everything looked good after review of the unit.

I had the out to check my electrical panel and make sure everything was on the up and up. The technician did a great job of inspecting everything. I was very happy with his work.

Pierre is AWESOME! I have used this company twice now and both times have been so great! I will continue to use them since I now have them saved in my phone! Great, quality work with a friendly attitude! Thank you!

I had an emergency leak in a pipe above my water heater. My regular HVAC/plumber was unable to get service for me until next week, but RS Andrews scheduled Bill and his son Jarrett first thing Saturday morning. Bill quickly diagnosed a multiple problems: including a bad valve and pressure regulator. He fully described the repair option and a complete replacement option, and I decided to replace. Bill and Jarrett completed the job and were packed up within 3 hours. Very efficient and proffesional resolution of a serious incident. I would sttongly reccomend RS Andrews and the Nalleys to others in need of similar services.Pat Hadley

My company recently agreed to a 2 year contract with RS Andrews after they installed a new unit in our office. They are very friendly, responsive, and get the job done. We are very satisfied with their services. I highly recommend RS Andrews for all your heating and air needs. :)

This the 2nd time that Xavier worked on my furnace/air conditioner. He did as great a job as the last time he was here.

Tyson is such an awesome technician. This company has excellent service and value their customers/clients. Well knowledgeable on their skills.

Horrible experience. I was given an arrival window of 2-6pm on Monday. There was no update until 5:30pm...the update being that the tech will arrive at 7pm (not enough time to complete the repair). So, I wasted an entire day waiting around for nothing. Thanks RS Andrews! Next available appointment is a week later...no thanks, I'm taking my business elsewhere. Stay away, trust me!

The two guys who came to clean our ductwork were professional, thorough, friendly, considerate of our property, and provided an excellent overall experience. I was nervous about this type of service since it is one that scammers use to take advantage of homeowners. RS Andrews put my concerns to rest with this crew. One team member's name was Hunter but unfortunately I cannot recall the name of the other gentleman. Both were stellar employee representatives and I will recommend RS Andrews and specifically, Hunter and his teammate, for any ductwork cleaning.

This is probably the third time we have had to have Xavaier from RS Andrew’s has been out to our house to service one of our units. He is so professional but personable and efficient at the same time.

Have used Paul on two occasions. Always friendly, professional and informative. I have confidence in him and his recommendations and work.

Installed a 30 amp service on outside of garage to power RV. Very happy with the work!

We had a great experience from beginning to the end. Everyone was professional, friendly and extremely thorough. We were given options and up front pricing. And they showed us what everything looked like before and after. You get what you pay for and we will definitely use them again.

Had new electrical outlets installed. Harold knew what he was doing and I was very pleased with his work, not to mention being very impressed by his friendly and courteous demeanor. Will ask for him again by name!

Have used through a full cycle (heating and cooling) of maintenance + cleaning + installing upgraded filters.All nicely done.And tech (Josh) from January 2023 provided most helpful and detailed information I've ever gotten in my 30 years of house ownership!

Michael was the third person to come to my house since Christmas. When we were experiencing single digits in temperatures. He was able diagnosed the problem with my telling him how and when furnace stopped working.

It was extremely easy to schedule inspection of my attic and the services related to adding additional insulation. The tech called me prior to his arrival and arrived timely. Upon arrival the process was explained again and upon completion I was shown the before and after pictures.

Neil helped our family tremendously with his honesty and diligence to fix the issue! I had other companies out here previously (roto-rooter) and it was nothing compared to the excellent service Neil (and Chris) provided! Neil is by far the BEST ever!!! Other companies couldn’t fix the issue but Neil did! Will always make RSA the first choice moving forward.

Todd came out to my home on time. Installed new gas line. Left area clean. Appreciate his knowledge and expertise. The cost was within reason. Much less than others. Will use his services again. Thanks

Tim was great! On time, figured out issue quickly, came prepared with part. AC was working within 30 minutes of his arrival. We are very happy!

I had a late evening emergency with an overloaded circuit and a refrigerator that went dead. The dispatcher at R.S. Andrews was very polite and responsive. They sent a technician to help me promptly. He worked past midnight to get my power in the kitchen back on and get the refrigerator going. This is a great company with great employees.

The diagnostic process was great. Josh was very knowledgeable and passionate about what he does. Lynn was very patient while working with me to get all the logistics sorted out. Elmer and his crew came in early and stayed late to make sure the job got done right. They were very thorough and I'm happy to no longer have a janky set up that hardly works. Thanks everyone! You saved my summer!!

Tim showed up for an after hours emergency call at the time he promised. He found that my unit was beyond repair, but he spent almost an hour attempting a temporary repair to hold me until we can schedule a replacement. Great job trying to keep us cool in the middle of the night.

This place was super awesome the customer service was amazing and Max the electrician that they sent out to my house was the ABSOLUTE GREATEST electrician I have ever seen in my life literally! He was very detailed and on point he explained everything and he knew what he was doing he made my house look amazing with the wiring the lights everything! My experience was super!!!! Max was the greatest choice that RS Andrews could've ever made you need more like him give him a raise or something he's the truth and the truth shall set you free!!!

John was on time, friendly, and very professional. He did a thorough maintenance of our units. He explained everything he did to us. He wanted to know if we had any questions. He is an asset to your company.

Josh was great! Professional and friendly. Thank you Josh! The main reason I went with RS Andrews is the employees!

Josh was amazing! He quickly diagnosed and solved my AC issue and did it super fast and within 2 hours of calling. Highly recommend and so glad they have incredible resources!

Very professional experience, with good detail over work done and also needed.

We had to replace a water heater and Mr. Dutka was very professional and helpful.

My guy Sean was A1, he came and got it done ASAP the same day service.

James was a great and efficient technician. He was able to fix my issue with my sink quickly. Definitely would recommend this company service again.

R.S Andrews provided excellent service. I was at work and my sister called to say there was a constant steady mist coming down from the ceiling in my garage and that it was enough to make the floor wet. Worried it could be something with the pipe, I called around for service, no one had availability until 3 or 4 days except R.S. Andrews, they scheduled service for the next day. 2 hours before their scheduled time of arrival my sister called to say water was now shooting from the water heater. Before I could call the plumbing service, my sister called back to say they had arrived. Cody Melon was professional, immediately shut the water down to the house and determined the problem was the water heater and the regulator. He had the problem resolved and the new water heater and regulator in by that night. We were only without water for 4 hours. The reason I gave a 4 instead of 5 star was because of price. The total cost for water heater and regulator was $2300. Not knowing how serious the problem was and the speed of service and not knowing the cost of these things made it worth it for me, but if you have time to shop around and price I've been told it should have been half that price.

The technicians are always thorough and just get after the task at hand.

Blocked drain required machine to unclog and was more expensive but everything was clearly explained and price was as stated

David and the RS Andrews team did an excellent job bringing our home’s electrical system up to code and repairing damage caused by a tree falling on the electrical wires. They worked efficiently and completed the job in two days. David explained the entire process well and answered all of our questions. I highly recommend RS Andrews.

Jonte was great. He was on time. He was knowledgeable. He explained everything to me and was very professional and friendly.

Charles did a great job. His customer service is superb! In no time, my water heater was back on line. No doubt, this holiday weekend will be very good!

KUDOS TO the Technician Tim Golden. He was very professional and knowledgeable.

Jason came to assess what would be needed to install a tankless water heater. I believe that he considered every aspect involved with the job and came up with the best recommendations.

Our AC was making a lot of noise and the technician came out and diagnosed the problem, explained the issue and fixed it immediately

Technician was very friendly and professional and knew exactly how to get the job done. I feel he provides excellent customer service to make RS ANDREWS show he is an excellent employee.

Cory went above and beyond to squeeze us in last min and change out our junction box to get our new hot water heater working again. Thank you for being so friendly and consistent.

Ben McCullaugh is GREAT!!! Very professional, very knowledgeable and great personality! We'll only use RS Andrews and more importantly only want to work with Ben! Kudos RSA!

I've used R.S. Andrews for a new A/C system in my previous home and repair services in my current one. Every technician that visits is professional, transparent and provide high level of customer service. Unlike, my previous HVAC service provider, they diagnose the problem and provide the best solution for me instead of selling products and services I don't need.

Appointment made a month in advance but On the date of service, at the appointed time RS didn’t show, didn’t call. I called them. They forgot. After much impatience on my part, they got a tech out within hours. Once they arrived, they were very professional and knowledgeable. Did an excellent job

Ron was very professional and courteous. He explained everything very well and the work was top notch.

Max, Kyle and Garry are awesome! Max helped me with several light fixtures that needed changing with my renovation. Kyle and Garry worked on a leak in my kitchen that was found during renovation. Super efficient, Knowledgeable and informative, they made sure I understood the problems they found and fixed them! I am grateful for their help! Thanks so much, guys!

Dryer vent cleaning these guys we're very professional and very friendly to communicate with. If you're looking for a company that's going to do the job RIGHT these are your guys. I personally run my own business and I would clone these guys if I could. I rate them 100.I will not only use them again but I will also recommend them to my family and friends. GOOD JOB GUYS 👍👍👍👍👍👍👍👍👍

Arrived on time and did great job servicing and evaluating my system.

Joe did a great job diagnosing an issue with a unit that was not supposed to be worked. Apparently, when the installation teak was here last Friday, a wire from the furnace to the compressor was broken. Now the newly installed unit and the 'older' unit is running as expected. Great work Joe!

We could not be more happierto have our AC working again andbeing in our 90's it was a life saver! Tim was quick and got to the trouble and fixed it in record time. We are elated to havesuch a happy outcome in the solving of one more problem. Thank you so much. Jean & Jack Meagh

Had a tankless water installed. This upgrade from my previous (conventional) hot water heater was an expensive decision to say the least. Nonetheless, my assigned technician, Kyle, put me at ease with his patience in answering my questions and apparent knowledge about the service he was performing. Kyle was always on time, made himself available for follow up, and consistently kept his promises from the initial evaluation through the completion of the job. I am very happy with the final outcome. I would highly recommend R.S. Andrews and Kyle specifically as an excellent technician.

We had high water bills that indicated a leak within the home. Neil quickly and accurately diagnosed the issue. He recommended a water heater replacement. He returned the next day with all of the equipment necessary to replace and install the new unit. He and his associate, Eric were professionals. They worked until the job was complete. We are pleased with the service.

David Knighton was very amiable and a true professional. He was able to fix my plumbing issue in less than 45 minutes! This is the second time that I have used RS Andrews for plumbing, and I will definitely called them if the need arises in the future!

Robert did a great job with his inspection and quote. Very professional and courteous.

Both Eric and Sean were knowledgeable, personable and a pleasure to work with!
Thanks!!

Daniel replaced most of my drain pipes and installed a bathroom vanity due to a rat infestation. They got it all done when they promised.

We can't say enough Great things about RS Andrews ! They did a Terrific Job-- Raymond was very informative and answered all our questions plus some. The installation men -- Marcus Freeman, Mark Jefferson, & Charles Bush were very professional and through -- taking pictures for us and explaining what our new system looks like and how it works. My husband is disabled and could not go to the basement and see it. Marcus made my husband feel at ease and talked to him at length. Thank You All for the Very Happy Experience 🤗

We used RS Andrews to replace a broken water heater with a tankless water heater. Rich was incredibly thorough and explained all the piping and ventilation needed for the change of equipment. The cost was clear and the technicians were professional and timely.

Very thorough in checking all the necessary things to get our air conditioning up and running for the hot summer days ahead. The technician let us know of any problems and we'll get an estimate shortly.

The team was very professional and efficient. They fixed my hot water and pressure issues in both my bathrooms. Wespal was great to work with - he listened and got the job done quickly, correctly and cleanly! I highly recommend.

This company’s scheduling staff are on the ball! They sent their technician, Harold, out to me first thing this morning! And Harold was super! His knowledge and expertise as an electrician were evident, and his professional and courteous conduct totally won me over. I’m a new customer but I’ll be calling for additional services soon, because I am really happy with the service I received today.

So glad I chose RS Andrews for my maintenance and repair company. I've had many experiences with HVAC professionals in my life, but John Strickland (who came to our house) was hands down the best we've experienced. He clearly knew what he was talking about and went above and beyond to be patient with us, to point out and explain things and provide great advice about our ductwork and furnaces as well as help us with ideas on how to resolve some small things that didn't specifically require a formal repair. Our experience with him really gave us a great feeling of trust in his company. So many companies jump at the chance to upcharge their clients with costly and unnecessary repairs but that wasn't at all what happened here. Thank you RS Andrews for hiring knowledgeable techs/inspectors with integrity. You 100% have earned our future business!

Jonte, was a profesional and got right to work and even found an issue we didnt realize was wrong. He made many helpful sugestions.

They installed my old system which had a 14 yr warrany. It finally died after 28 years. They originally gave me a high rech, fully featured smart thermostat which was much smarter than I am. The technician replaced it with a simple model that is much easier to use and now our home can actually be the temperature we want, which is really all I need a thermostat to do.

The technician Ben came early within the scheduled time frame. He was very friendly, professional, and very quick. He got the job done and went on his way.

RS Andrews Rep Sean Buie can to service my thermostat that has been reading Offline for about a week. He was prompt, professional and resolved my issue with a smile.

We had major problems with a basement sump/sewer pump - it was quickly assessed and fixed the next week. Couldn’t be happier, highly recommend this company. We have had many bad experiences over years and years of houses and renovations - and this crew was among the very best that we have ever used. Seriously, a very strong recommendation. These guys solved problems that have been lingering for years and years. It is like we have a new basement. Will definitely use them again.

Chase and Knowledge were very good at explaining all their steps and working hard to accomplish all goals in a timely manner. I would recommend both of them to anyone interested in whole house duct cleaning.

Desmond was very professional and courteous. He was also very helpful with advice for other issues, present and future.

Had Jonathan from AR Andrews come out to checkout my HVAC systems. Long story short, this guy was awesome. He gave me options, insight, and good service! I’ve found my HVAC company for the future.

Had called and made an appointment for blocked drain line from the kitchen. The tech ran a snake , and he though he found the block and then he stopped. And said it was the Septic tank , it wasn't. He might have been there 1 hr. And charged me 379.00. Way over charged .STAY..AWAY FROM THIS CO.

Max was extremely helpful, knowledgeable and a great communicator! He wasn’t annoyed with my other various inquiries about lighting, etc. I felt like Max took great care of my needs and I’ll definitely be requesting him in the future!!

My tech Ivan was extremely knowledgeable about my AC unit and very friendly. He got me up to speed on my units and when I'm able to afford a new one, I will reach back out to you all. I would highly recommend him or RS Andrews to anyone. Thank you.

Teyon was VERY Professional and engaging! He made having service work done very pleasant. He explained what he was doing prior to doing it and that made me feel comfortable and at ease. Need more people like him in this industry. Thanks Teton!

David, did a great job of checking out our systems. He took plenty of time to make sure our HVAC units were in good condition and allowed me to ask all the questions I needed to ask.

Ron did a fantastic job. He idenfied somethings in our house I was unaware of and saved us from future repairs. Ron is very professional, honest and very professional. He is very detailed and keeps the customer informed at every step. I will be using Ron for any future electrical repair services we need. Mike Scott.

David is great. He's been to our house several times over the years and is always professional. He's knowledgeable, thorough and very easy to work with. We appreciate the level of service he provides!

Neil replaced my main shut off valve and Watts pressure reducing valve. He was friendly and professional and completed the job in a timely manner. Completely satisfied!

From the customer service rep all the way through to the service technician everybody was very professional and very courteous. They came out promptly and they were on time and I was very satisfied

Ivan did a thorough and professional job of evaluating and repairing our HVAC systems

Jeff D was very efficient, He said he had an idea as to what the electrical problem was and went immediately to it. He explained what he was doing, while I asked questions that he politely answered. I do think that I paid a but too much. But I guess that's everywhere these days, I'm happy the job was well done. I would call RSA again if I had to, but I'm going to have faith that it will be years from now!

He diagnosed the issue quickly and was done in minutes. It was a great experience

I came home to find that my home was colder than normal. I turned up the thermostat and nothing happened. As the hour got later, the temperature began to drop. I called R S Andrews after hours and was greeted with a friendly voice. THEN Josh, thechnician called me back right away. He arrived within 30 minutes, diagnosed the problem, explained it and resolved the issue. He was professional, friendly and answered all of my questions. If I could give him more stars I would.

The technician was VERY GOOD. He knows his trade and resolves any problem quickly.

Great service from Michael. Hope this 3rd time will be the charm for my less than two-month old HVAC system. I hope it's now properly installed and working correctly and we wont have any more issues!

Thanks James for the advice about my gas fire place and being professional with a genuine care about me and my family.

Claimed water could not be shut off without water company. Another service came out and did it the same day. Still charged a service visit.

Sean did a great job. He got here exactly at the time he said he would. He was knowledgeable and quick and got our heater back online!

High value attic insulation installed and technicians Chase and Knowledge also performed duct cleaning of our entire home. Both technicians were very thorough and professional and Chase explained the process very clearly. We were extremely pleased with the outcome.

Was in and out in about 5 mins. Knew EXACTLY what to do to fix our problem. Excellent service.

Ellery was very professional. Thorough! Responsive to my questions. Our dehumidifier has died but he was very honest and offered alternatives but not pushy. I will say our previous RS Andrews technician was not honest. Made me think it was working and charged me for a new box of filters as well. There were other things. Ellery is great though!!

Ellery was highly skilled, extremely knowledgeable, very professional, polite, clean, and considerate. He showed up on time, cleaned up after himself very well, and explained everything in detail, and he provided us with sound advice. We are very pleased with the service Ellery from RS Andrews provided. RS Andrews is an excellent company, and we are happy to give them our highest recommendation.

My problem was complex. My bathroom light did not work. Due to remodeling that side of our house, it was challenging to find a solution. However, Max figured it out where others might have given up or spent countless hours with trial and error. Max was knowledgeable, courteous, friendly, professional, and best of all . . . he works fast. He is a credit to your company. He deserves a raise!

They sent out Charles, who was very professional and upfront, and explained my plumbing issue and the potential solution. He talked to with other professionals and saved me a potentially huge bill. At first they thought my gurgling sink and toilet was a blockage issue (meaning move the toilet and snaking), but they talked and thought it was a sewer vent or sure vent under the sink. They replaced the vent and it solved my issue. Definitely will call if i have an issue next time.David and his partner came in on a Saturday to fix a clog i had in the waste line he answered all my questions and showed me what they were doing. They cleared my clog within an hour and cleaned up after. Professional and very open about his job

Wespal was very friendly and, let me know what was going on. Their was another gentleman that was with him and he was friendly as well. Wespal let me know what he was doing during the process. We would use your company again if the need arises.

Jason at RS Andrews was super knowledgeable about water heaters. Left us with a few options and next steps. Very easy to talk to. This is the 2nd time I've worked with RS Andrews. The first was to add a gas line to the house. I plan on calling them for any systems-related work in the future.

I got them to install a brand new HVAC System around March. I’ve been calling the company to come out to look at it. Every two weeks or so because the AC keep shutting off. Now that it’s cold outside the unit is not heating my house. Called them for the issues twice now. And the problem is not fixed. For the amount of money I spent on a brand new system, you would think every would be working smoothly but. Nope, VERY VERY DISAPPOINTING AND UNSATISFIED!!!!!

Service tech was on time and did a thorough inspection on my electrical box. Great guy and great attitude.

Daniel De Los Reyes was ABSOLUTELY fantastic! He was on time, very professional, and VERY KNOWLEDGEABLE about the job at hand, very friendly and mostly maybe one you can trust to do the right thing.

Had the water main bust in my backyard a week before Thanksgiving and all the other places I called couldn't make till Monday!! Called R.S. Andrew's and they came the very next morning! Knocked it out the same day and was good to go! Charles was very helpful with explaining everything to me up front. I would definitely recommend this place for all your plumbing,HVAC, and electrical needs!

From the time Of our first conversation with Ms Laurie it was about four hours later that Winston Hines came to our house. Winston inspected our system then explained what we needed. From there he proceeded to explain what we would be getting for our money. Five days later Mandy and Zack showed up with the replacement systems and began the installation. We have already started telling our family and friends who to call when they have heat or air conditioning problems.

Excellent customer service from Jonte Berry. He was a true professional, coupled with courtesy and knowledge of the HVAC system. He actually took the time to explain the service to be conducted. Jonte also provided additional preventive maintenance measures to me to help keep my HVAC system running efficiently.Thank you again RS Andrews. You definitely have a an awesome technician with Jonte Berry.M. HowardUS Army Retired

Our tankless hot water heater needed service. They showed up on time just a few hours after I called. Tech (Jaime M) was professional and communicated exactly what needed to be done. Repair was quick and price seemed fair. I will be using RS Andrews again!

Had a basement kitchen sink pump replaced. The plumber was excellent and professional. I do think their prices are a bit high but didn't do a lot of shopping around.

Jon explained issues very thoroughly. He give options for repairs and fixed the issues. Him and his assistant are awesome.

Ben was absolutely amazing. He was knowledgeable and very professional. He unclogged my toilet so quickly.

Arrived on time and completed the job competently. Were professional and gave good advice. I appreciated the fact that R. S. Andrews sent someone for a small job (turn off the gas to my stove) because I contacted 3 other plumbers that never responded back after being told the nature of the job. This means a lot because sometimes you need a professional even though there's not a major emergency. I didn't want to mess around trying to turn off the gas and they sent someone out and the price wasn't outrageous.

A/C died, called for after hours repair. After hour repair guy called out and rather than hanging up on us and telling us we were out of luck, RS Andrews made time in their schedule to come see us. Honest and fair assessment of the system. Reasonably priced service. Will call again!

Elroy was on time even though we were given a 4 hour window. He quickly found and resolved the issue and helped us clean up a bit as well! He was super personable with our family and we will request him by name next time we need someone to help us! Thanks for such a quick response time as well!

They want to charge $99 “diagnostic” fee to come give a quote. I know what I need, I don’t need diagnostic. What a scam.

Max installed an EV charger for me and did a great job. He was personable and also made sure to check in with me to confirm the placement of the EV charger. I charged my vehicle last night for the first time and it worked just fine.

Bill was very kind and not annoyed by my all of questions. He thoroughly explained breakdown in water heater and what was required in repair.

Responded quickly to an emergency HVAC call. Were professional and troubleshooted the problem. Use for all my home maintenance services

The service man came in inspect the problem told me what the problem was and what it would take to fix it. He explained in detail to where I could understand and that was very good for me

Great company. Very understanding to the problem and worked quickly and diligently to resolve the issue. Jacob Johnson is a very professional and courteous individual

Neil Johnson came to solve a leak under my sink. Turns out my water filtration had failed due to high water pressure. He was able to diagnose the problem and helped my find the resources and repairs I need to have restoration of the water damage and solve the problem. I appreciate his attention to detail and his workmanship.

He did a very good job. He was all business. He pulled all the panels off the units, checked all the different circuits, checked the external parts like the condesent units for operation, etc. The burners all showed a nice blue flame. The filters are doing their job and he said that unless you have construction or repairs that the vents will stay pretty clean except for normal dust etc. I told him we had had some electrical work done which needed drywall repairs afterward and the floors all sanded, etc but that we had the vents all cleaned out afterward. He said that they did a good job and everything looks good.

Rich came into repair what I thought was a pin hole leak in the first floor ceiling a quickly found the culprit up in a 2nd floor bathroom. Rerouted an aging feed line and quickly had us up an running. He made sure I understood what he found, what the options were and what he thought made the most sense. All for $400, a bargain.

Xavier professional and efficient! He kept me in the loop throughout the service and explained everything at the end. He did a great job!

RS Andrews repaired several broken water pipes and installed a new tankless water heater. They were responsive with good quality, on time, and didn't cut corners. I would use them again.

Arrived on time. Very courteous & professional. 5 Star experience. Highly recommend!

Taylor did an unbelievable job. Installation of the hot water heater was fast but but done with great attention to detail. Taylor took the time to explain what he was doing each step of the way and educated me on the proper maintenance moving forward.
4 *’s

Ron Oliver is the best customer service I've had in a long time. He was very productive, professional and answer every questions that I needed to know. I would definitely recommend this guy for the job. He explain everything by detail and I also sign up for a new panel for my new house. Greatly appreciate in the results

I have used RS Andrews for a few years for my HVAC needs and they are always responsive, professional, and thorough. They are proactive in calling to schedule regular seasonal maintenance (if left to me to remember, it would NEVER be scheduled). The technicians are friendly, on time, and always work cleanly!

Sean was great at assessing the problem, realizing we needed a plumber. He helped taped the leak which help with the volume of water, and he also helped setting up our appointment with one of RS Andrew’s plumbers. Thank you, Sean! You are a great guy and provide very good customer service!!

They were great and came right out to the work. Jason their plumber was superb. Highly recommended.

He was very nice and personable. Talked to me like a friend. Explained what it would take to get the work done and what all went into the price. He also surprised me by offering cost efficient solutions I can do on my own. I had him install an outlet behind the wall mounted TV to hide the cords and it looks amazing. Very pleased and would highly recommend him for any project you have!

Very good service. Told me honestly the problem and options for fixing it or replacing it.

Very pleased with the electrical work Robert W. completed. He installed a chandelier and did a circuit extension. He also explained all details and cleaned up area after completion. I will use RS Andrews for future needs.

We had a great experience with Charles our plumber. He was an expert and made sure the job was done right. We highly recommend Charles for everything he did for us. Thank you Charles and RS Andrews.

I needed last-minute AC service on a Friday night and called several local companies who were unable to assist. RS Andrews came to the rescue and had Xavair out to my house within a few hours. He was great to work with, personable, and knowledgeable about our AC issue. He had us fixed and cool in no time! We definitely recommend!

Max and Danny were AMAZING! On time, clearly explained issues found and how to repair, provided reasonable quote on the spot, and left our home very clean after completing the work. Will definately call them in the future.

Jonte was on time, professional and provided great service in a timely manner. Thank you and I’d definitely recommend R.S. Andrews!

Chris was a super nice guy. Fixed our AC unit and we are back up and running

The man who came. I forgot his name. But he actually is Liberian. He was great. Neat clean went out of his way. I would want him if needed next time. You are lucky to have him. He was late due to another customer but called and let me know.

We had a water leak in our home so plumbers Bill and Jarrett came out and did an outstanding great job in doing our repairs.We was very pleased with their work.

We’ve always been satisfied with the service we have received from RS Andrews. They installed a new HVAC unit in our condo..we also carry a service maintenance contract with them. They have also cleaned our dryer vent/ducts ..never been disappointed. Our service workman today, Desmond, was courteous and knowledgeable and on time!

Xavier showed up on time, texting in advance of his arrival. He was polite and professional. Went about his work and then gave me a detailed explanation of what he did.

Jesse came to my house to work on an upstairs HVAC issue. I had requested a senior resource to help me with this complicated problem. Jesse was fantastic and did an excellent job! I recommend him without reservation!! Super knowledgeable and experienced.

Josh came out to answer a question whether the furnace was running correctly or not. It was but he made some adjustments to make the unit run more efficiently & quieter. Very happy with his service and professionalism.

Desmond arrived on time to perform the A/C check up that was recently advertised that I had requested.
He explained what he had checked and pointed out items that could possibly require further attention.

Jonte is professional and prompt and made sure that all of my questions were answered after he inspected our HVAC system.

The service today was for bathroom sink. Service needs were examined and evaluated to resolve the problem. Understanding that the problem after a decision is made by contacting RS Andrews.

Calvin with RS Andrews did a phenomenal job getting my air conditioning cooling again!

My service professional was dedicated to ensuring my HVAC system is in tip to shape. RS Andrews (and technician) have never let me down

Desmond did an excellent job of accessing the issue with my A/C. In addition, he explained what needed to be replaced and why.

This was my first experience with Andrews. I had a chandelier dangling from the ceiling and was in a panic for electrical help. They sent an electrician out within an hour to remove it. Then I signed up for their duct cleaning service as well as my dryer duct. Had them here within three days. It took them 4 hours to finish the job and the guys were terrific. I will now continue to use Andrews for any future needs including hanging my new chandelier when it arrives. Cudos to Kyle the electrician and Albert and his partner the duct cleaners!

Patrick helped us get the best options for our home insulation and duct cleaning at a very reasonable price. Very friendly and knowledgeable.

Jesse has come out to repair our heat system just now and also our a/c system a couple of months ago. Both times another company came out before him and gave us the wrong diagnosis. Jesse clearly knew what he was doing, made the repairs, didn’t give us the runaround on parts, and everything is working great!

David replaced some of our old plumbing, fixed several leaks, corrected handyman work we had done, and was professional, trustworthy, efficient, and very easy to work with. He explained everything before doing it. He was awesome!

Very well pleased with the service. He was very knowledgeable and honest about his work. . Great and outstanding customer service. Thanks

Tech showed up on time and serviced my HVAC system with no hassle or problems. I was very pleased.

Max was easy to communicate with concerning my electrical problems & immediately understood & had the tools to investigate & locate failed parts. Needed parts were ordered and the return visit scheduled. Max called ahead both times and was promptly on scheduled time window & completed all repairs! RB

Needed to troubleshoot electrical problem.Issues identified in circuit breaker box and kitchen light fixtures.Jeff did a great job of methodically checking out possible causes. A real challenge but he stuck with it and corrected the problem.Jeff shared his knowledge with me on what he was doing and why. You could tell he enjoyed his work, and he has good customer service skills.We will be doing upgrades to our current electrical system in the future and will be using RSAndrews again.Well done, Jeff.

I DO NOT RECOMMEND THIS COMPANY FOR ANY HVAC REPAIRS. THEY WILL SCARE YOU TO DEATH AND TRY TO EMPTY YOUR POCKET (ESPECIALLY STAY AWAY FROM CHRIS MELTON)!

We had a clog in our main drain line. Ezequiel Soto was our tech. He was great -- crisis averted! While working on the clog, he noticed another piece of plumbing was leaking and was able to quickly repair that as well. Thank you Ezequiel!

Patrick, Obed, and the rest of the team have now done two projects at our house, and with each one we have left totally satisfied that the job was completed well

I had some issues with the heating portion of a newly installed (2020) carrier hvac system where the system cut the power to the thermostat. A total replacement of 5 different thermostats did not fix the problem. I contacted RSA about 4 weeks ago and after two unsuccessful visits by one of their technicians finally left a detailed voice mail for their QC guy. RSA was able to send a Carrier certified tech (Dylan J.P.). Dylan reviewed my service call history and had a good hunch about what was going on with my heater not the thermostat. Essentially the gas furnace was overheating and cutting power to the thermostat as a safety measure. Dylan did some gas pressure testing within the furnace and found two pressures to be out of spec. He made those adjustments, retested the system and ALL seems to be working beautifully/as designed since then. Of course we have not had any really cold temperatures to stress the system. But I think it's fixed. Great going Dylan and thank you RSA for having faith in me and for taking care of this issue under warranty. WAY TO GO DYLAN!!!!!!!!!!

After getting so many different company to come out, there were the only company that was able to fix my problems.
I’m very satisfied with my service with them.

My service person was Patrick Marshal and he worked on attic insulation. This probably the best service I have received from a company in a long time. I am hard to please because I want value for my money spent and Patrick was absolutely amazing, honest, and very knowledgeable.

I had a great experience with R.S. Andrews electrical service. The service technician that visited my house was very professional, neat, and very well organized. During his visit, he listened carefully to my request (installation of a new dedicated electrical 20 amp circuit for an indoor electric fireplace). The service technician also examined the load center in my garage and gave me some very helpful advice. I am very satisfied with experience I had working with R.S. Andrews electrical service. I would recommend their service to my friends and co-workers.

Todd was the most insightful, knowledgeable plumber i have ever hired! Very personable. Explained everything so well that I could understand exactly what was going on! He figured out the issue two other plumbers who spent hours trying to find and couldn’t in just minutes! Highly recommend and will definitely hire again!

Very thorough and professional. Would absolutely use again. Thanks Ezequiel

John was efficient, courteous, and explained well what he encountered during the maintenance visit, including the status and outlook for a couple of components of the system. John didn't just assume that I knew what parts he was talking about, and he was respectful when he had to explain. He was tuned to my thinking, cost-conscious, and helpful in decision-making.

David didn’t leave until he found the issue and fixed it. Service was Electrician.

I had the unfortunate luck of having my ac unit stop working at the same time I had a bad underground leak in my yard but fortunately for me RS Andrews was the company used for both. I spoke often to Judah, who effortlessly provided great customer service along with a genuine, positive attitude. I really appreciated how helpful, efficient, and just overall kind he was during our every interaction. His leadership needs to know he is definitely an asset to the company and he made the process so much better for me.

Residential Electrical work. The electrician (Corey) did an excellent job. He was professional, on time, and very knowledgeable. I have used RS Andrews for electrical, plumbing, and AC/Heating. I have always been well satisfied with their quality of work.

My experience was great. Mr Lyon is a wonderful technician!! He explained everything with great deals. He was very Very nice and answered all our questions.

This is the first time we’ve used RS Andrews. They’re great with keeping you informed and very prompt. We hadn’t had our HVAC serviced in quite some time and we were due. Jonathan came out and got the job done well, was incredibly efficient, and I hope he stays our tech. The office staff are very communicative and kept us informed of his ETA. I’m glad I called them.

Jason is very knowledgeable in the plumbing industry. He thoroughly answered our questions and great gave advice on how to reduce cost in the future. Friendly with fantastic customer service skills. Very engaging.

I had a previously scheduled missed appointment with RS Andrew, they quickly made this right by sending someone the very next day. Harold was very professional, he took the time to listen to my my concerns and needs. He promptly offered his recommendations and they provided me with a quote as I requested. I have not yet made the decision to go with them, however based on the way they handled this, I am very likely to choose them for my electrical needs.

Chase D. did an incredible job, was very professional, courteous and kind. Really glad he was my tech. He’s a good kid with a bright future.

Thank you, RS Andrews, for your extraordinary service. Harold Lyon is very professional and knows his job. He communicated to me what was the issue and what was required to get my pool pumps up and running. I would give you guys 10 stars if I could. Thank you again for your service here at Monterey Village Apartments.

RS Andrews is always good and professional and all the people they send are the same.
Never had a bad technician.
Pricey but good.

Ron Oliver is FANTASTIC! He found a major problem that would cost us our safety and home.
Thanks Ron

Desmond Sellers arrived on time was pleasant to deal with and was very professional.

RS Andrews was able to get us a prompt appointment. James Mays was very polite and professional. He did a great job! Thank you RS Andrews for always giving us quick and great service!

Sam Lindsey did a fantastic job! I had a pipe burst on Thanksgiving. RS Andrews came the following morning, assessed the issue and got my plumbing fully functional within about an hour. Price was really fair too!! Thanks a bunch!!

Jamie came to replace my aging toilet with a new more efficient model from American Standard. He also helped evaluate the source of some water leak spots in my living room ceiling from the bathroom upstairs. While here I asked him to rebuild the bath tub faucets in both of my showers.Very professional with all evaluation work and all repairs. Keeping the workplace clean and total removal of trash after the work was completed was a top priority.Also impressed with stock on hand in the work van. All in all great job.Now I'm watching for any additional water spots that may appear per his instructions and he will be available to help.Thanks Jamie, and thank you R.S. Andrews for keeping folks like Jamie on staff.

Bruno was great! And knows what he is doing. Highly recommend the plan as part of the RS Andrew's. Save some money on your next visit in this hear. Great insurance just in case!

We had a toilet that was leaking. It was so old, James suggested we get a new one, to save water. As soon as we picked it up, I was able to schedule an appointment within a couple of days to install. He arrived promptly and it looks great. Thank you James and RS Andrews.

Joshua Smith was greate. He helped us to chose the best units for our needs. He explained everything so we could make a decision from 5 different units. Heat as well as a/c. Very knowledgeable.Very polite, he knew everything it took to make the customer feel good about there decisions.We feel he is 1 of the best technicians that R.S. ANDREWS ATLANTA has to represent there company.Great job Joshua.We rate you a solid5 out of 5.Thank you.

Excellent service and knowledgeable. Kept us informed of his findings, solution steps, and the final outcomes. This is why I continue to use RS Andrews for my Air Conditioning needs.

Customer service was great! Harold came to the house for electrical work and was super friendly and knowledgeable. He explained what he was doing and why. I will absolutely use RS Andrews again!

Jason Jones did an EXCELLENT job of replacing an outdoor faucet at my house! He brought for me a choice of three faucets and I chose one. He had to cut open the wall inside of the garage to install the faucet. He measured and neatly cut open the wall. He vacuumed up the cuttings and installed an access door. He even caulked two previously cut areas on the outside siding. He then took the time to help me identify and label my water shutoffs. Jason is an engaging young man with an admirable work ethic.I would hesitate to recommend a movie, but I HIGHLY recommend Jason Jones, specifically and RS Andrews for hiring a quality workman.

Jamie was incredibly helpful and provided extra insight and context into how the systems worked together and how to diagnose piece by piece to narrow down the problem. It’s rare you have a local contractor go above and beyond to do what’s right for the customer. I was impressed with his assessment and the company’s level of professionalism. They don’t try and up sell you and provided great communication and customer service throughout

Xavair was great. He was prompt and professional. He, too, was helpful in regards to preventive maintenance for my home. Glad I met him and he serviced my AC system.

Max Borrelli was knowledgeable, excellent and very quick diagnostician.. effective - everything worked better than ever. Advised on several approaches for each issue, explained the technical details and was on point. Definitely highly recommend Max.

Fantastic company. Fantastic service. Hands down calling RS Andrews first anytime I need any service done to my home. Paul is an absolute gem of a human being and brings a positive attitude and excellent demeanor to an already stressful situation. This world needs more Pauls.

Great customer service. The gentleman that came to the house was on time, did a good assessing my problem and offered me several options. The install was done in a very professional manner and was completed by early afternoon. I will definitely use them again in the future.

David was very knowledgeable and was able to accurately diagnose the cause of my blocked drains. The repair was more challenging than it was supposed to be, but he assured me he would not leave until it was unblocked correctly. He was able to get it working perfectly and cleaned up and disinfected the area where he had to replace the sewage pipe. Very good workmanship and I would highly recommend RS Andrews

April 2023 Terry Taylor was professional and friendly. He was very efficient. He did well for us.Oct 2022 Alfred Ellis was professional and helpful, respectful. We appreciate his helpJune 2022 Sean Buie was professional and helpful, respectful. Thanks, Sean!Ellery V. Did a great job. He was thorough and explained his findings. He made several recommendationsElliott F. was very helpful and thorough. All of the technicians have been great, but Elliott has been especially helpful. They do a good job of arriving reasonably on time, and are careful to document everything associated with our 2 systems. Elliott recently took a number of photos to show the ageing of our heat exchanger.

Great experience with RS Andrews having a gas line moved in my basement. They were responsive and communicative at each interaction. Did a great job and no hidden fees.

Loren Palmer came on time after confirming he was on the way. We had a real mess and one plumber had already given us no relief. Loren listened carefully as we explained our various issues and the history of our house. He then methodically moved to confirm and sort out the problem that we had. He was impressive in his willingness to work the problem until it was resolved. He then got us operational again and cleaned up all of the areas where he worked then double checked with us again to be sure all was to our satisfaction. I could not have had a better experience, a true craftsman is a pleasure to meet in any field. I would recommend him without any reservation to my friends and family.

Great experience…Jonte Berry stayed around for 30 minutes to make sure air conditioning unit was performing satisfactorily

Had the connecting pipe from water supply to the water tank broke. Called said service charge is $99. Guy says I M paid hourly and the company charge in total will be $855. I thought must be very complicated but took him 15 min to replace it. Says this is the company rate. I think this was a ripoff and will never do business with them and I will spread this in my community

Albert was awesome! He was knowledgeable and explained everything to me so that I could understand! Very detailed, professional and personable! I would request him if I had other HVAC problems or was recommending someone!

Jonathan was very kind and considerate of the situation with our HVAC issue. He was very quick to find and fix the problem. Most off all very knowledgeable and professional. Thank you Jonathan 😊

RS Andrews helped my family with an emergency power system failure. They were on time and went over and beyond to get us back online. I was impressed with their top notch service and the quality of the work. I highly recommend them!

I believe the techician's name on my receipt was Versal. He checked my A/C unit outside and then check the furnace unit inside. After completing the job, he explained every thing that was done, He was helpful in explaining an issue I have with my heating unit only when the weather is cold and how I can let maintenance know during my fall heating checkup.

A/C unit went out Fruday night. Called R.S. Andrew's this Saturday morning at 7:30 am and they were here by 10:15 am. Ellery V. did a great job assessing and fixing the issue. Great experience and will use in the future.

We own a coin-operated laundry, and we repaired the pipes connected from the dryers to the roof. Also we cleaned the duct from the dryers, too. Hunter and his colleagues have done a superb job! We'll continue to receive maintenance service from them! Thank you!

Master plumber Jason Jones was thorough in diagnosing our low pressure problem. He handled a major leak in our service line 3 years ago, so we requested his expert professionalism again. Trustworthy, timely and experience that is very much appreciated. Thank you RSAndrews for his service!

Very detailed!! I think he got it fixed correctly. We are hoping for the best. He did great job.

We love working with RS Andrews and Ivan Medina. Very thorough! Honest! Respectful! Great value! Been working with them for 5+ years and they have never let us down!!

Jonte Berry was very professional, he helped me work through the issues I had with my ac unit. I could tell he had my best interests at heart. You will always be taken care of here.

Eric Sanchez did an excellent job with my water heater flush, service and overflow valve. He brought my system up to code and pinpointed all issues! I appreciate his professionalism.

Luis came to check an A/C issue. He was thorough in his assessment and very responsive. Highly recommend.

SAM (think that is the name of the technician). Sam was very professional, friendly & knows his trade. Have full confidence in his smoke-detector diagnosis & fix. Will recommend company to all our friends & neighbors!

He was very professional and informative also polite and up beat. Great energy! If and when I should need more work done. I would like to put in my request now for him to come back out to do whatever it is that has to be done.

Bill was very thorough in his plumbing assessment. Work completed in a timely manner. Very pleased with him and his crew. Recommend and would use again

Jonathan is my new favorite person. He was professional. He was kind and he helped resolve the issue almost immediately. I look forward to RS Andrews, making me smile more in the future.

I have been a loyal RS Andrews customer for years and my recent experience is why I continue to be. Our system broke on a very hot day and we easily scheduled an appointment for a tech to inspect our unit. Our tech gave a thorough and helpful report on the issues with our system, explained our options and the costs that could be associated with each. We ultimately decided we should purchase a new system. Our sales rep was on time, pleasant and knowledgeable. He was very helpful with the pros and cons of the different types of systems and the costs associated with them. Then our installation team was fabulous. On time, professional, courteous, clean. I cannot say enough good things about our experience. We will continue to be loyal customers with the great service and team members affiliated with RS Andrews.

Eric worked efficiently and competently. He did a good job as far as I can tell at this time.

Jason was absolutely amazing!!!! Rebuilt shower valves with ease after having to correct shoddy service and advice of Best Way Mechanical. He walked through the door with a can do attitude and kept me informed at every step! He was very engaging but more importantly, knowledgeable and personable! I have dealt with many companies and plumbers since purchasing my home 20 years ago. RS Andrews is by far the best and I wish I had of visits Trust Dale previously because Dale absolutely got it right! Thank you Jason, I am now looking forward to the Holiday and New Year!

Very pleased with my HVAC maintenance service. Josh was professional and throughly checked ever part of the system.

I'm a new home owner. Got an electrical inspection of an outlet with smoke marks on it and a light fixture that comes on when it wants to. Robert made sure the wiring was in tact and inspected the breaker box, as well. He was professional and explained issues and offered solutions. I'm happy with the service and I feel safe knowing there's no fire hazard. Knowledgeable & professional team.

RA Andrews representative Bill Nalley replaced our water heater this afternoon. He came, gave us an attractive estimate, and did the work in a couple of hours. Everything looks good. I’m pleased.

I received estimates for toilet replacements and a leak under kitchen sink. Garry was polite and professional and clearly explained my issues.

The technician called before arriving, we discussed issue at length. Rich walked through options asked for photos to be prepared. once on site, the work was done quickly, efficiently. He walked through options, etc. Communication with R S Andrews and pricing as expected are probably best experience with a company that does so much

My hot water heater went out in the evening. I called R. S. Andrews. This is my first time dealing with them. Next day Todd arrived on time and was very professional. He replaced my hot water heater in less than two hours and did a great job. I was very impressed with his product knowledge, not only his product line, but also with the system he was replacing, which R. S. Andrews does not carry.I highly recommend their products and services.

We have used R.S. over the years, however this time it was for plumbing issues. Our service provider/ Tech was Ezekiel on 9/14, and he was very polite, respectful of our home, on time, and provided knowledgeable feedback concerning the issues we were dealing with. Thanks!

Very helpful and explained everything so I could understand what he was talking about

Bill was professional and knowledgeable. Great service all the way around we'll use again

Corey Bennett was prompt and knowledgeable! Very friendly and helpful! Left everything neat and clean! It was a pleasure having him here!

Markus Freeman and Mark Jefferson replaced our cooling unit in 96 degree weather and worked with smiles on their faces. They were knowledgeable, professional and arrived on time. Kudos and hats off to these wonderful guys!!!

The gentlemen took care in the installation and they were courteous. Also, wore booties to protect interior of home. My technician, per the invoice, is #1475. I couldn't their name in list.

Mr. Spooney provided us with fantastic service. He arrived within his service window. I was super cranky because it was super hot being without air and as the afternoon waxed on I became worried we would not have our a/c fixed. I guess we werent the only people that needed service... As stated, he arrived within the service window. He fixed our problem promptly. I'm glad to have had him as a technician and I apologize to the dispatcher for having a sour attitude.

This leaves me no pleasure to leave a bad review, I really don't enjoy doing this but I feel like my hand was forced. If there were a way to leave 1/2 a star I would. I called RS Andrews to assess the leak on an outside pipe that was spraying water. The Pex line had a hole near the base of the concrete foundation and he was called to give an estimate. On 3/16, the technician came out and assessed the problem and suggested installing a new insulated line going to the water heater and plug the old Pex line. He performed the work, was about to leave when I asked him about the water pressure, so he checked and returned 2 minutes later and stated it was 70psi and said it was high for a residential area but left and did nothing further. On 3/20 our tenant called because there was water all over the family room floor, half bath floor, laundry room and garage floors and discovered water was coming from the water heater. I called the technician to come look at the water and he came out on 3/21. When the technician arrived, upon inspection he recommended a new water heater at the cost of $2450, $1700 for the water heater and $750 for labor. Based on the quality of work that was done, I lost all confidence in the technician. I had a feeling the water pressure was responsible for the burst water heater and decided to contact a master plumber with more experience to look further into the problem. On 3/23, the master plumber came out to replace and install the water heater and while there found several code violations and installation errors associated with the technician's work. The master plumber said the pressure was responsible for the burst water heater. He said the pressure was over 140psi, too much pressure going into the water heater.We've paid more money and wasted more time with this issue. There are big, blue, exposed, uninsulated and drooping pipes in the garage, the boiler drain is the wrong fitting and attached to the siding making it unstable. The hooks holding the pipes on the wall have come off and the pipes droop. We need to spend additional money to correct the plumbing install and will have to ultimately have the piping removed. We have water damage and had to remove drywall, baseboards shoe mold and linoleum. We were left with more problems as a result of this plumbing job. This has caused a MAJOR inconvenience.I asked the technician to check the water pressure. I'm not a plumber and should not have had to ask a plumber to do this. The technician wasn't going to check, he was getting ready to leave. He disappeared and returned 2 minutes later, which was not enough time to establish a stable and consistent pressure, saying it was 70psi and high for a residential area but did nothing about it and left. If he would've taken the extra time to stick around and monitor the pressure for longer than 2 minutes, he would've realized there was a problem and could've avoided the water heater bursting. The master plumber even said he should've waited at least 5-10 minutes to make sure the pressure was stabilized and suggested that 2 minutes is not nearly long enough. The master plumber we hired has been in the business for over 20 years and I wish we'd known about him prior to hiring RS Andrews.In closing, the company refuses to acknowledge the pressure was the root of the water heater burst and has only offered to refund $350 of the $750 cost of this disastrous plumbing install even though their website offers a 100% refund guarantee if the job is not perfect, which this job was far from. They also refuse to pay the water damage remediation costs and the costs associated with replacing the water heater. From a very disappointed customer.

RS Andrews has always been a quality company since we began working with them a number of years ago. I switched companies for a short period of time due used to certain circumstances that had nothing to do with the lack of care from RS Andrews. However, I’m glad to be back with RS Andrews. Thank you for your caring & honest service every time. Josh was extremely polite and enjoyable to work with, and was very personable yet professional. Thanks!

David came in to replace a pressure regulator valve in the basement. He arrived early and was very professional. Able to fully explain the work he was going to perform and the costs associated with it. Even provided advice for while the house water was turned off. Able to complete the whole job in about 45 minutes (which is wonderful!) and have the house back up and running. Very happy with the visit and the work performed and will definitely call RS Andrews again when I need work done.

This was my first time using this company. Pierre D. was professional and knowledgeable. He answered all questions and explained exactly what he was doing. I would recommend R.S. Andrews and ask for Pierre!

Sean Buie came out on Christmas Eve
He couldn't fix our heater problem as it was electrical in nature. But he did diagnose the problem correctly. It was a simple fix that I was able to take care of. Thanks Sean for helping save our Christmas morning!

Albert is great to work with. He is meticulous and very thorough.

What a difference! My hot water heater stopped heating. Another company barely looked at it for 10 seconds and quoted me a ridiculous price for replacement. RS Andrews guys came on time, were extremely professional, took the time to diagnose the problem, explained it all to me, showed me the damaged parts and fixed it immediately (new elements/thermostats). Will be calling them first in the future!

Albert did a great job! Very professional and nice. Luckily we only needed a capacitor but happy to have cool air coming our way tonight

My electrician today, Mr Oliver, did an amazing job. Pleasant and professional. Really thorough with good explanation of the services he provided.

Mr. Ellery Vigo was EXCELLENT! He explained what was happening with our unit. He went above and beyond our expectations, and he was fast! I would highly recommend Mr Ellery Vigo and RS Andrews!!

Teyon was very professional and respectful of me and my home. He completed his work with expertise and explained technical knowledge in a way I could understand. He did a good job.

Performed HVAC system maintenance and repair. Replaced evaporator coil. Although the job was eventually done, it was a bad experience. They replaced my neighbors coil without checking what address was written on the unit and then, after me having to tell the unhappy neighbor about the mess-up, they replaced the correct unit.Update July 2023:The replaced coil has developed a leak again. Less than three years since it was replaced.

RS Andrews and Albert were amazing. Unlike other duct cleaning providers I got quotes from, RS Andrews was very clear about what they would do and why. They gave me different service level options and were price competitive. Hunter and Chase showed up exactly on time and were extremely professional and helpful. They cleaned up as they went and did a very thorough job. I'd highly recommend RS Andrews!

Jon did a great job explaining the job and what I need to do. He is very personable and will to give great service.

Jonathan Balom is extremely professional, knowledgeable and polite. It was a pleasure working with him. A terrific representative of your company.

We are thrilled with the work done by Hunter and Edwin.
5+ Stars!

The young man was knowledgeable, and respectful. He answered all of my questions, and addressed my concerns. He identified an additional issue. But, did not pressure to add to the job, and followed up with the needed information to get the issue fixed. He made a stressful issue a pleasant experience. I will use RS Andrews again if they can guarantee that level of satisfaction. Thank you again Corey.

Note: I won a tankless water heater and installation through Atlanta Gas Light; RS Andrews installed the unit using their commercial service team (not residential). 'Pros:-The installation was very attractive and they rerouted water and gas lines to make for a better installation. The plumber and helper were knowledgeable.Cons:-They indicated they would pull a permit and charged for a permit, but did not pull one.-The electrician was very disappointing, extremely dishonest, and unprofessional. He installed a 35 amp breaker for an existing 10 AWG line (rated for 30 amps, NEC 2017 Table 310.15(B)(16)) and installed a 15 amp receptacle. For a 15 amp receptacle the circuit (breaker) amperage cannot exceed 15 amps (NEC 2017, Table 201.21(B)(3). When I walked to the panel and looked for his replacement breaker after the whole job was completed, I noticed that I couldn’t read the amp rating on the breaker. He was supposed to replace a 240 V double pole breaker with a 120 V, 15 amp breaker and add in some cover plates. It took me a minute to figure out what happened, **he used a black marker to color out the amperage and breaker model number** purposely hiding that he broke electrical code multiple ways.-Electrician installed the GFCI on the ceiling which is against code – it must be “readily accessible” which according to the NEC means no ladder is required to reset. See NEC 2017, 210.8 and Article 100.-Electrician did not wire the heater to the condensate pump safety switch per manufacturer.-Electrician said it is code to put an extra duty cover inside garages, but the NEC only requires those in wet locations NEC 2017 406.9 (B) and Article 100.-Electrician reused existing 10/3 NM-B cable (from a 240 V install, now only requires 120 V) and just left the red wire uncapped in the panel.-Electrician also scribbled the location of the new breaker all over the panel instructions indicating which replacement breakers are allowed the panel when I had a separate sheet neatly made.-Electrician charged $350 dollars to screw in an electrical box, 15 amp GFCI, an unnecessary extra duty cover, and one incorrect breaker - literally 30 min of work and literally $60 of material.-The plumber did not slope the exhaust ¼” per foot towards the unit (per manf manual pg 27).-I asked them about changing out a saddle valve (for the icemaker) that was very close to exhaust line and they quoted me $380 – that is ridiculous. I literally asked them to change it to a tee and ball valve – maybe they would have added some elbows, pipe, and supports. That is like $300/hr for labor.-Plumber purposely the placed exhaust line so close to the saddle valve that an autocutter can barely fit in except by forcing both pipes apart. This is frustrating because I specifically asked him about replacing the saddle valve before the vent was ran, but I said no due to price. Yes, the pipe can be cut in different places, etc, but it would have been nice if he left more space for the future when I replace it.-They charged $75 for a half sheet of plywood, when I have multiple pieces sitting in my garage.-They charged $150 for 35-40 ft of PVC (they probably used 25 ft plus fittings, so the length estimate is fair) which is $22/10 ft at home depot right now (so ~$95 for me to buy with tax).When I asked the plumber about the electricians work (since I didn't notice until the end of the day), he just replied he's not an electrician and that I need to call corporate.I had to give 1 star due to the electrician. The plumber I would give ~ 4 stars for the work, but including the total price estimated based on the saddle valve I would have to give 3 stars.Neither Pro nor Con:-When I inquired about the reliability of ProPress fittings vs solder, they did not ask if I would prefer if they soldered the connections.-Not sure about the code on this: Electrician left the existing NM-B (romex) with its NM sheath inside MC sheath. I believe this violates code and should have been replaced.

Get job & attention to detail. It was a big job
& worked to make sure the job was perfect before leaving. Would recommend & use agsin for sure.

Ivan is very professional and knowledgeable. He was very thorough with the explanation of the status of my HVAC systems. I would recommend Ivan and R.S. Andrews to everyone.

Jason, Does an amazing job every time I call R&S Andrews… The best Technician they have!

Desmond was great, I work in HVAC industry myself and can say from experience he knew his stuff and was very helpful and knowledgeable. Really nice guy to talk to as well. Hope I get him every time

we had to be fit in but they got to us within 2 hours. it was a minor repair on a 25 year old system. Heat was restored by 11 am.

Jonathan was very friendly and professional! He was fast and thorough. I'm super pleased that RS Andrews was able to squeeze me in on a holiday for a burst pipe emergency. I've been using them for HVAC for years; they're great for plumbing too.

Xavair arrived on time and greeted me, he did a great job, he let me know what was wrong with the air condition, showed me what was wrong and gave me good advice on what I should do. Thanks Xavair

Always have a great experience with RS Andrews. They are well trained and professional.
Jean was top notch!

Michael Powell, the RS Andrews HVAC Service Technician, was kind, knowledgeable and very professional. Thanks Mr. Powell, you made me smile 😃!

The service representative was knowledgeable, extremely professional and would recommend him to assist in anyone home. He's definitely an asset to RS Andrews.

Great Job!

Sean was on time with a text to let me know he was on his way. Very clean and courteous. He explained to me that my system needed a new part and why. I've had a maintenance plan for years and am very satisfied. Never any complaints so I will stay with them and refer to friends and family.

Answered our questions and was very polite. Such great work! Deserves a raise

Great experience from calling for an appointment until the plumbing blockage was resolved. Received timely email and text updates from RS Andrews regarding arrival of service technician (James) who was super nice and professional, and completely resolved by sewer line blockage. Will definately use this company again!

I am a licensed plumber from another state that works for another plumbing company. I called RS Andrews because my company doesn’t have a branch that services my in-laws in Suwannee.After working through some scheduling issues with the company’s amazing dispatch staff and one person (Ben) who if he wasn’t a manager, had the corresponding communication skills, I was told Charles would be at my in-laws home the following day.From the moment he arrived, I could instantly sense a professionalism and friendliness in Charles that I look for in my own coworkers. He was incredibly knowledgeable, informative and very easy to talk to. I told my mother in law that if they ever need plumbing service in the future, they absolutely should request Charles, as I would be proud to work with him and learn from his experience.I wish RS Andrews, Charles and Ben all the best, and thank them for their quick service over the last 24 hours.

Josh was knowledgeable, thorough and did a great job of helping me understand my options. He was also a pleasure to work with. I haven't made a final decision on what work I am having done, but he has sold me on the RS Andrews service! 🙂

2nd visit at our home, and as last time, he was wonderful! Such a nice and helpful technician.

I would highly recommend this HVAC company. They were courteous, professional, and responsive which I found very refreshing and helpful in 2023. They explained everything well and the prices were very competitive.

Appreciate RS Andrew's and their work at our house. The our routine maintenance has been done with Josh, and couldn't be happier with his service and how he explains what is going on with the system.

David was our technician and did a great job. Great Customer service.

Jessey and friend installed new thermostat. Took time to show me how to use. Would recommend this crew!

Justin was professional, courteous and did a great job in a very timely manner.

Very polite young man and explained everything he had to do . I would certainly recommend RS andrews

As always RS Andrews does the job and does it right! Jaime was kind, prompt and knows his business. Excellent service!

I replaced my HVAC system and water heater and also updated my attic insulation with RS Andrews. Everyone was very informative throughout the whole process. I learned a lot about the different types of HVAC units, their pros and cons, and about attic insulations and roof venting. Very happy with the quick work. They also provided a discount for multiple projects.

Chris was very professional and helpful. He discovered the problem and made the repair. He also showed me how to program my thermostat. 2 thumbs up.

Luis did a great job. He was attentive and professional.

We had RS Andrews come out to replace our garbage disposal after our previous one leaked. The technician explained to me that the work would be $350 but did not mention that the service fee of $99 wouldn’t be applied to this (not sure who would use a company that doesn’t apply the service fee to the work you have them do). We got charged $449 instead of the quoted $350. Good work by the technician but a rip-off

We had RS Andrews install a new water heater October 2021. A month later there was an obstruction in the hot water tap of our kitchen sink. We had never had this problem until AFTER the new water heater was installed. We paid $569 for a service tech to try to find the obstruction problem but never did. WE found the problem under our sink and fixed ourselves.A year later we hired another plumber from RS Andrews to replace 3 seals for all 3 of our toilets. We were charged $850 for 3 seals for 3 toilets! We usually like to do basic stuff like this ourselves and believe me we will try again after spending THAT much money for someone that was not even in our house for an hour!This place is a rip for plumbing. Maybe not for their AC and electrical but we will never use them again for any service because of being way overcharged for toilet seals and installation! I do NOT recommmend this money hungry company that has no problem ripping people off. I gave 2 stars instead of 1 because the plumber that originally installed our new water heater in October 2021 was courteous and fair and did NOT overcharge.

Kyle was very professional and helped me diagnose a laundry list of plumbing issues. Some were very minor, others more problematic. He was knowledgeable and honest in analyzing symptoms.

The technicians did a great job and were very informative.

Ezekiel was the plumber who repaired my backed up sink and leak. Ezekiel was very thorough, professional, brought the necessary items to protect my floors & cabinet, and cleaned up after himself. If you have a plumbing problem ask for Ezekiel. I highly recommend him.

Michael is awesome, an expert in his field, and professional. He listened to my concerns and we discussed next steps. Quality, Efficiency, and Trust is what we like. Thank you, Michael

R.S. Andrews provides excellent, timely service in a very professional way. Service reps are knowledgeable and office staff is always helpful.
Calvin did a great job today on AC.
RECOMMEND this business.

Was very happy with the service call in general. Our technician, Jonte was thorough and always remembered to wear his shoe covers when he came into the house. He explained how my system worked and what was not working right. I greatly appreciated his patience in answering my questions.

This young man, Mr Xavier Harris, is the best RS ANDREWS service provider ever to provide services to my home.He was;Patient.- I am elderlyClear In explanationDouble checkerRespectfulProfessionlXAVIER HARRIS represents the company very well and I think he is a keeper

I love RS Andrew’s. They’ve saved us in mid July with an HVAC malfunction as well as two nights before Christmas when it was 8 degrees and our heater went out. We’ve also used them for plumbing services. They are always the only company that can get someone out quickly, and they always solve the problem at a reasonable price.

Ben with RS Andrews was fantastic! He was very knowledgeable, and explained the root cause of our issues and provided a few options to resolve them. Thank you Ben for all of your help!

The technician was informed on our needs, and explained what was needed to get the AC system going again.

RS Andrews came and gave me an estimate for hot water tank replacement. He was very knowledgable about the unit and honest with what needed to be done and the costs associated with it.

Mr. Tim Golden is a very seasoned technician. Accessed my problem with in minutes and also gave insight on previous installation procedures that might have caused the problem. Tim told me the exact part needed to repair the system and the steps of installing the new part and what should be done to minimize future issues. Tim also said he would order the parts needed for the repair today (Saturday) and the order would be placed first thing Monday morning.Tim did an excellent job and I was very much pleased with his attention to my questions and his customer service.If at all possible I would like to request Mr. Tim Golden return to my house to complete the repair to my AC unit.Thank you so much for the opportunity to commend Mr. Golden.Sincerely,Allen Worthy

He was absolutely amazing arrived on time and very respectable of my home (foot covers) he came back today and was able to fix everything that was wrong. He explained what was wrong and what he fixed which was great so I wasn't confused. He also showed me how to operate the new thermostat. Great service great guy , thank you Michael.

Sean arrived within the scheduled appointment window and quickly and quietly inspected the RS Andrews HVAC system.he uncovered and informed me of an issue with the system pipes in the utility closet in the garage. He did not distract me from my work from home job at all. Good job, Sean!

He was friendly and did the job quickly. We are very happy with the service we received

Communication was excellent we got texts and calls keeping us up to date on arrival time. DJ was awesome so knowledgeable and dedicated to get the job done right he went above and beyond.

Neil did a great job finding a leak in a tight, hard to reach area. He was quick and professional.

Chris Melton finally found out what the problem was with our AC. I have been through 2 other companies and multiple people without success. Chris's experience and analytical skills really paid off. He found the problem.

I needed to know if I had proper voltage for a new dryer purchased. Service representative, Ron Oliver, checked it out and informed me that I have slightly more than what's needed. Also, sent it in writing to my email.
Very pleased with the professionalism and thorough understanding of job.

This was an initial call to evaluate my plumbing issue. Bill and his apprentice were on time, professional, and took the time to answer any questions. He gave advice on how best to handle issue. As of now, I have not contracted them to do the work. I'm getting a couple more quotes.

Your experience with RS Andrews will greatly differ based on the technician assigned to your home, but if you get Josh Smith - you'll be very satisfied. We've had several issues with a leaking evaporator coil, and tech's replacing the wrong one (upstairs unit vs downstairs) - but Josh was the one to finally properly investigate and fix the problem. Thank you, Josh!

James and his partner, Dillon explained the plan to find the leak source and what may be further options. The leak was found right away and the service was done in a timely manner. I looked over the work done and was very satisfied. This is one of those times when you know your money was well spent. Good job gentlemen.

Update - just received my annual check up for my heating system. The technician was thorough, timely and personable. No complaints!RS Andrews installed a new heating and a/c system. The technicians adhered to COVID safety protocol. They were friendly and informative. They worked efficiently and the work was completed per their estimated time frame. They made sure that I was trained on the usage of my new equipment! There was nothing for me to clean up or dispose of when they were done. Nothing to do but enjoy my new system!

Jeff gave Excellent Service! He came in to fix a sloppy job and was very thorough and concerned with my satisfaction. He was neat and cleaned up the small mess he made. He taught me a few things so that I would understand what I need in the future. I will request Jeff when I need additional service from RS Andrews because I Trust that he will do a great job!

Max did a great job repairing the light in my kitchen. He was quick and efficient as well as very personable. As usual, my trust in RS Andrews was well placed.

This company is the best in Georgia. I love their professionalism, their excellent service. They always do quality work, and their price isn't too high. They exceed my expectations every time. Love you guys!

Jessy Edwards is a true professional. He is extremely knowledgeable and spent a lot of time answering my numerous questions, and was very patient and thorough with his answers. He also explained the different sounds I should hear when the heats goes on and off in my house.

After spending several hours analyzing our existing Rinnai water heater, we all concurred that our best choice was to install a new Rinnai Tankless water heater. All work was completed in one day! Very professional and answered all our questions.

Technician Corey Bennett visited my house today to preform an electrical system repair. He was punctual, cordial and very knowledgeable. He diagnosed the problem quickly and made repairs. I am very pleased and will definitely used this company again.

Neil did an awesome job. Very professional and knowledgeable. Thank you for excellent customer service 👏

Cannot say enough good things about RS Andrews. I submitted an online enquiry with them at 11pm one night after a no-show (no call either) from another company. I decided my business was worth better. At 7.30am the following day, RS Andrews called me back, set up an appointment for the same day. The technician was early (and let me now he was running early first!), he was polite, friendly, and repaired the issue. He also set up a cleaning that I requested based on my tricky schedule, which I had done only a couple of days later. The team that came were also friendly, efficient, and extremely respectful. My experience has shown me that RS Andrews definitely has people who care about their job and the people they have as clients. They truly make sure you are happy. I highly recommend this company.

Checked my tankless water heater quickly & thoroughly. Gave me an easy to understand reason for replacement. Scheduled a detailed work order for the replacement in a reasonable timetable. They were fast & professional.

Mr. Soto from R.S. Andrews was able to diagnose the origin of the leak and provide solutions to fix it. I am so grateful for the professional service I have received. And glad to have our plumbing issues resolved in a timely manner.

Very professional! Honest about work. Will call RS Andrew for all my issues!

Technician was professional, as always. Got the maintenance done efficiently. I’m ready for winter!Matt just installed a beautiful new kitchen faucet.....looks great and works perfectly! Another happy customer.IT SEEMS, THAT POST COVOD, there has been turnover among services techs at RS ANDREWS. Quality has gone down hill. Their emergency response never responded. Had they arrived in a timely manner it could have saved several thousand dollars in drywall and other repairs. Three condos were effected. My homeowners insurance will jump.

Xavier Harris with R. S. Andrews provided excellent customer service while completing a water leak detection. Although Xavier concluded the A/C system was not causing the leak, he did find the likely source of the leak in the attic and took a picture of what he found which I greatly appreciated.

Jonathan, with RS Andrews was very helpful, kind, and helped me save some money on my gas water heater. Service was quick and he was very accommodating in getting the new heater delivered. Definitely recommend. 5 *

Setting up the appointment was easy. I had a plumbing problem under the sink in a recently remodeled old kitchen. Rich very promptly gave me his initial assessment and said he’d need to give me 2 quotes dependent on his findings once he was able to scan inside the pipes.After his scan, he was able to determine that the amount of work was not as significant as he feared and his repair cost dropped even below his initial estimates. I was very impressed by his experience and his honesty. For reference, a different plumber from another company quoted 4 times what I ended up paying.

Great customer service. Easy to set up the appointment and they were on time. Very professional - Nice folks! We have not hired them yet, however, they were a great price and we are about to call them back and set the appointment. Just wanted to post how great they are before we hire them. :-)

I had RS Andrews come over to complete an evaluation of my attic insulation. The tech arrived on time, after calling to give me a more accurate arrival time, and had his face covering on and completed the job in a very timely and professional manner. My insulation level was determined to be low and I have set an appointment with them to have this corrected.

upon hiring and seem like this was a good company. We spent over $16,000 on two new units with them. Within two days one of the units didn’t work. It had to be cleaned out because they did not clean out the drip line when they installed it. Less than a year later we also had a pump fail to the other unit in the basement. They replaced the pump and less than a year later it failed again. Upon discovery of simply following the drip line we realized it was kinked. We’re now dealing with another unit that is freezing over. We’re talking about two new units that are failing multiple times. This time We put in two calls with no callback. Upon calling we indicated the issues calmly and requested a call back. Even requesting a manager. This is not a company I would recommendi. We’re fighting to simply get them to come and fix our equipment that we purchased . We’ve also recommended them to friends through our business. We’re getting the same customer service there as well. They need to be aware and that’s why I’m writing this review. I would never treat my customers this way!

Neil Johnson came to my home today to check several things going on with my plumbing. He explained the need for a new hot water heater and pressure valve. He provided a clear explanation and an accurate price. He was polite, professional, and truly excellent. He handled everything that was causing a problem and installed the water heater and valve. I am so grateful that RS Andrews sent Mr. Johnson to complete this work at my home. He was truly excellent.

Jonathan was ahead of time, pleasant, knowledgeable, friendly and has us enjoying a cool evening! He’s the best!

Tim Golden gave several theories as to what our A/C issues may be. He was helpful and courteous.

Max came out to install an outlet in the garage, a light bulb in my can light, and some electrical panel work. He was responsive, super great personality, works fast, and knows his stuff. Highly recommend Max and R.S. Andrew's for your electrical or other needs. Great communication as well.

Absolutely impressed with the two gentlemen installers. They had challenges working in tight spots. They did not stop until the job was finished.

Very responsive! Service crew are very knowledgeable and kind! RS Andrew's never fails us! Their emergency response time is impeccable! Teyon is friendly and knowledgeable!

We’ve used RS Andrews for all of our HVAC needs for several years now and have been super happy with their service. They’re always professional, responsive, and do good work. We recently had a garbage disposal leaking and called them form this plumbing issue. Their technician Charles McQueen came and replaced with a new one, prompt, well done, and also courteous and professional. I would recommend RS Andrews to anyone in Atlanta.

We had a leak under our concrete slab, they were able to determine it was the hot water line, instead of going though the slab, they disconnected the line and rerouted through the walls and attic. Todd and Ben explained everything to us and kept us up to date as they were working on the reroute/repair. Taylor also stopped by to help them for a while and introduced himself. Very professional and would highly recommend them! UPDATE - since our home is 35 years old and the main water cut off valve was rarely used, the turning on and off for the repairs caused it to stark leaking, discovered this and contacted RS Andrews for another visit, Loren came on Sunday evening and replaced. He was very professional and did the replacement.

Chris did a great job with our HVAC. Super happy with the service.

Highly recommend! Five stars! Ezequiel Soto of RS Andrews was super professional and took the time to make sure I understood the repairs along with what was being fixed and how. Great experience!

My Technician was on time, courteous, and professional. He explained everything that was in need of repair and why. He made all of the repairs timely. In completely satisfied with the service I received.

Another great job by RS Andrews. Paul Creel did an excellent job repairing a leaking pipe. His workmanship is excellent. He was very professional and really cared about his work.

RS Andrews is a very good and honest plumbing company. I would definitely recommend to a friend. Albert & junior did a very professional job.

RS Andrews Plumbing service was requested and the technician Loren Palmer was extremely knowledgeable, professional and friendly. He arrived promptly at the time estimated. I would highly recommend him and your firm..

Ben was friendly and knowledgeable. Work was professional and completed quickly.

David came and figured out the reason air wasn’t working Quickly and fixed it to run perfectly!

Best experience with maintenance on heating and cooling unit I've had in in years . Much better than previous company thank you Alfred and RS Andrews.

Xavier has been to the house before. He is always very nice and professional. He is thorough and goes over what he finds.

Technician was very knowledgeable and courteous. He took the time to review what my overall goal for the project was and gave me very sound suggestions on getting the best value.