Best Air Conditioning And Plumbing in Atlanta GA

Extremely frustrated with this company. I have had my system worked on and parts replaced starting on Tuesday this week. My heat has gone out again on Christmas Eve and I can’t get through to anyone. I took off work and did everything I could to make sure my system was working before the cold weather arrived and my system still failed me after having Estes out here twice and having parts replaced. After almost $2000 I’m now having to go find a hotel for myself and my animals on Christmas Eve. Thanks for nothing Estes!

I will never use you guys again I will never Recommend them to anyone I had a problem with my bathroom sink which they came out and so call fix 2 weeks later had the same problem waiting for hours for the to come out to fix the problem no call no show and now they won’t pick up the phone when I call nope sorry job and poor Customer service

They were timely and professional although very pricey. It cost me over $400 to have a wax ring replaced on a leaky toilet. The technician was here for about 30 minutes.

This leaves me no pleasure to leave a bad review, I really don't enjoy doing this but I feel like my hand was forced. If there were a way to leave 1/2 a star I would. I called RS Andrews to assess the leak on an outside pipe that was spraying water. The Pex line had a hole near the base of the concrete foundation and he was called to give an estimate. On 3/16, the technician came out and assessed the problem and suggested installing a new insulated line going to the water heater and plug the old Pex line. He performed the work, was about to leave when I asked him about the water pressure, so he checked and returned 2 minutes later and stated it was 70psi and said it was high for a residential area but left and did nothing further. On 3/20 our tenant called because there was water all over the family room floor, half bath floor, laundry room and garage floors and discovered water was coming from the water heater. I called the technician to come look at the water and he came out on 3/21. When the technician arrived, upon inspection he recommended a new water heater at the cost of $2450, $1700 for the water heater and $750 for labor. Based on the quality of work that was done, I lost all confidence in the technician. I had a feeling the water pressure was responsible for the burst water heater and decided to contact a master plumber with more experience to look further into the problem. On 3/23, the master plumber came out to replace and install the water heater and while there found several code violations and installation errors associated with the technician's work. The master plumber said the pressure was responsible for the burst water heater. He said the pressure was over 140psi, too much pressure going into the water heater.We've paid more money and wasted more time with this issue. There are big, blue, exposed, uninsulated and drooping pipes in the garage, the boiler drain is the wrong fitting and attached to the siding making it unstable. The hooks holding the pipes on the wall have come off and the pipes droop. We need to spend additional money to correct the plumbing install and will have to ultimately have the piping removed. We have water damage and had to remove drywall, baseboards shoe mold and linoleum. We were left with more problems as a result of this plumbing job. This has caused a MAJOR inconvenience.I asked the technician to check the water pressure. I'm not a plumber and should not have had to ask a plumber to do this. The technician wasn't going to check, he was getting ready to leave. He disappeared and returned 2 minutes later, which was not enough time to establish a stable and consistent pressure, saying it was 70psi and high for a residential area but did nothing about it and left. If he would've taken the extra time to stick around and monitor the pressure for longer than 2 minutes, he would've realized there was a problem and could've avoided the water heater bursting. The master plumber even said he should've waited at least 5-10 minutes to make sure the pressure was stabilized and suggested that 2 minutes is not nearly long enough. The master plumber we hired has been in the business for over 20 years and I wish we'd known about him prior to hiring RS Andrews.In closing, the company refuses to acknowledge the pressure was the root of the water heater burst and has only offered to refund $350 of the $750 cost of this disastrous plumbing install even though their website offers a 100% refund guarantee if the job is not perfect, which this job was far from. They also refuse to pay the water damage remediation costs and the costs associated with replacing the water heater. From a very disappointed customer.

Steve is great at what he does. Really appreciate his communication and service!