Michael Vance

7 months ago

I would like to commend Jason and Dominic on a Job well done and very professional, polite and professional. Glad that these two individuals are on board with HVAC work that is due to customers who are in dire need. I also would like to commend Mr. Thomas Williams for his expertise also and Mr. Trey Wahl. But most of all Mr. Jason and Dominic did an outstanding job.

John Askew

8 years ago

This week, we had our crawlspace sealed by a team of Jered, Patrick, Shon, Dylan and Mike from Estes Services. This team did an outstanding job for us. They were professional and courteous. The team leader took time to explain what they were doing and made sure that my wife and I understood the process. The team was careful to ensure every detail of the project was done correctly. Extra effort was made in the clear-up and putting everything back in place. If you are considering sealing your crawlspace, I highly recommend Estes Services.We recently used Estes Services to replace and upgrade our air conditioning system. The system was installed by Byron Brown and Michael Newman. This team did an outstanding job for us taking extra care to ensure that everything was done correctly and explaining the process to us. We look forward to a cooler home and lower utility bills. We recommend Estes Service for your air conditioning needs. John & Bobbie Askew

K B

5 months ago

AWESOME! I highly recommend Estes for new HVAC. They made the process easy and not stressful. Gio, Jason, Dominic and Tobias did a great job with the installation.

Chris Graham

2 months ago

Evan and his collegue visited on Tuesday. In a word, they were like an electrical swat team. They had a high angle light installation, a through-the-outside-wall light installation to do. Plus the lightswitch replacement. I couldnt believe it when they estimated a two hour job but they sure did that! While they worked, they checked with me regularly for options that I had neglected to consider. In the end, the work results were SUPERB! I should also mention - they arrived within the hour of my first call to Estes.

Nikki Bobo

3 years ago

They were friendly, prompt and very professional. Nick came out to assess the unit and when he determined it couldn't be repaired Marcus & Andrew came out the very next day to install and new one. They were ALL amazing! I can't say enough good things about this company. Will definitely recommend and use again! Thanks Estes!

Kelvin Dillard

9 months ago

Jonah McClure did a great job with my furnace maintenance. I've been an Estes customer for a few years and have always been very satisfied with the service.

Dave Massey

a year ago

Jared and Byron did a fantastic job on our new A/C and furnace installation. They greeted us immediately upon their arrival and communicated with us throughout the process. They were very professional and completely cleaned up before they left. Jared explained the new system to us and stayed as long as was necessary to ensure he answered all of our questions. On top of everything else, they were genuinely very nice people.

Patsy Givens

4 months ago

Installed new Heat pump. I had no air conditioning. Thank you! Bryan & Juan were very professional.

jrccjrc

3 years ago

I would like to compliment the team of Mitchell and David of Estes. Both guys were simply GREAT!!!!!!! Both were very personable and professional while repairing the line for my air conditioner. Mitchell was very knowledgeable about the problem I had and David told me about a leak that I had coming through the floor from my washer. David then helped me send a video to my plumber so he could see what the problem was. Mitchell explained, in detail, what my problem was and how they were going to fix it. Both guys extremely friendly and very nice. These are the kind of people that will make Estes a leader in the HVAC industry for years to come. Thank you so much Mitchell and David.James Carroll

Rebekah Baldwin

6 months ago

I called today to schedule an appointment and Jennifer was so helpful! She was very knowledgeable, and offered me options without being pushy. I enjoyed talking with her which is a rare thing in dealing with customer service these days!

LpsLover Love

a year ago

Thanks Estes for allowing me the privilege of meeting Carlos and Jason. What gentleman they are. I was cooling within a few hours of heavy work. Out with the old AC system and in with the new. Polite, respectful and friendly. Thanks and give them a raise, please.☮️🌈

Beautifully Teched

8 months ago

Calling and setting an appointment was very easy. The repair guy was able to come out the same day, however he located the problem and set an appointment with a plumber. The plumber came out the next day and saw what the issue with my heating was. He was able to fix the issue in less than 30 mins and now I have heat in my condo!

Carla

8 months ago

Brad and Brandon came to my home the next day promptly on time. They installed a new Furnace HVAC system so efficiently, then showed me everything I needed to know about the new system.My did went to school with the Estes Family and we have been loyal customers since the 1950’s. Family owned and still loyal employees and customers!

Tiffany Kirkland

7 years ago

This company is truly incredible! I have gotten to know them for their support of the American Diabetes Association over the last 3 year....so, when my AC stopped working I knew exactly who to call!Everyone has been fantastic! We have had great customer service, very knowledgeable and incredible professionalism. Thanks to all who assisted with this! Joel helped me schedule someone to come out right away to assess our problem. Chris B came out and was very knowledgeable. He knew exactly what was wrong and most importantly - explained the problems and gave us all the options to consider. Russell H came out the next day to show us the options of a new system and gave his honest recommendation for our needs. Donald B and Clay W. just spent 9 hours here on a hot Saturday doing the entire install. They we're neat and respectful to us and hour home. And of course, Tommy was incredibly gracious to connect me with the right people and get this taken care of quickly!I am so grateful to work with a company I know and trust on such a large home repair. If you are considering replacing your equipment YOU MUST CALL ESTES! They won't try to sell you things you don't need. They will give you accurate and professional guidance. Plus you'll know more about heating and air then you ever wanted to know after they leave! :)Thanks Estes Team! We appreciate you!

Gary Allardyce

4 years ago

Estes installers, Daniel and David, did a great job installing our new evaporator coil recently. There was an obstruction to easily completing the installation but they found a work around to get it done! They were courteous, professional and explained in detail what work had been done and cleaned up completely afterwards. Ask for Daniel and David for your next Estes install job!

bruce johnston

6 months ago

Estes installed a new HVAC system. Carlos and Brandyn called before they came, arrived promptly, were careful about my home, installed the system quickly and informed me about what they were doing. I was quite satisfied!

Robert Gordon

5 months ago

Jason and Dominic did a great job replacing my outdoor HVAC unit. They were on-time and patient when I asked questions. Thanks for a great job!

Robert C Hill Jr

3 months ago

We had a water heater and a complete Carrier HVAC system installed at 3186 Paces Mill Road. The crew arrived approximately on time. Everyone worked diligently and all of the work was completed within the same day. I would compliment the water heater installers but I do not know their names. Juan and Bryan did all of the work on the HVAC. The only break they took was for lunch. They were nice, considerate, and thorough. We sincerely appreciate having everything done in one day. We have used Estes for years and we will continue to recommend them.In March we worked with Collin Michael, Comfort Analyst, Estes Services on replacing a Water Heater and HVAC system. This was very expensive for us and potentially challenging from a coordination effort. Collin was patient with our questions, and very open about Pros and Cons for us to consider, We employed Estes to perform these services. Everything was done in one day at our request. Collin was always available to answer questions as we moved along. We were very pleased with Collin and other Estes employees that work on this project. We highly recommend Estes Services.

Sebastian Jackson

6 years ago

I had a great experience with Estes! Lee and Chris were great and easy to work with. Great customer service and they definitely have the skills to get the job done right. Yes, Estes is a bit on the expensive side, but it's worth it for the customer service and to know the job will get done right. Quality. Thank you Estes for solving my Air Conditioner issue!

Jillian Le

8 months ago

Laphoma was great! He gave me a call when he was on the way, and showed up on time. He was very professional, worked quickly, explained everything to me, and showed me pictures of before and after. He did the work on the spot. I recommend Estes Services for their promptness and responsiveness.

Carol Clemmons

a year ago

Grovani and Tobias did a superb job installing my new HVAC system. They were timely, efficient, friendly, and above all very knowledgeable in the technical aspects of this job. I have been a client of Estes Services for several years now and because of the quality of the products they offer and the professionalism and mannerism of their technicians such as Geovani and Tobias, I will continue to use Estes for my future heating, air and plumbing needs. I would highly recommend Estes to my family and friends.

Cheryl pack

a year ago

Tyler, David, Brad and Brandon were absolutely FANTASTIC!!!! The BEST installers we ever had to deal with. If we ever need any work done it will be with Estes. Those guys were friendly, professional and just a joy to have installing a new HVAC system. THANK YOU GUYS WE REALLY DO APPRECIATE ALL YOUR HARD WORK!!!!!

Sandra Bazarian

8 months ago

Estes has been taking care of our furnaces this year and has done a great job. They are very detailed in reviewing what they checked and what they found as well as any recommendations they may have. We trust their service and are fortunate to have Hunter as our maintenance technician.

Stephanie Parker

4 years ago

My furnace went out a few days ago. Naturally, it happened during our coldest spell since the beginning of the year. My entire Estes experience was great. I've always used this company and even though I have not needed them in a few years, I see why I always turn to them. Their customer service is what every company wishes their customer service was like. I ended up needing a new furnace--my old one was 19 years old, so I know I really needed it. The staff members who did the actual installation arrived early and finished in less time that I was initially quoted. RJ and Christian worked quickly and did a great job. They were professional and courteous. They explained the new system to me and left me with a manual and the proper information for changing the filter. Through this new furnace purchase, I met a total of 4 different employees. They were all outstanding. In addition to those I met in person, I talked to several folks on the phone and they were also kind, courteous and helpful. Thank you, Estes. Barry, Chris McBride, RJ and Christian worked hard to get my home warm again. I really appreciate that!

Edwin Link

9 months ago

Jacob was fantastic in diagnosing an issue we had with cold spots in our house. He offered multiple solutions for us to consider. He was kind, professional, and a strong communicator.

Mindy Larcom

5 months ago

Jason and Dominic did a great job. They were professional and efficient and a great team.

TJ Wilson

3 months ago

My wife and I had a wonderful experience with Estes. Jacob came out and looking at our system for us and recommended a replacement unit. Ours was 26 years old so it was time. Then Justin quoted us for that system which was a very reasonable price. He got us set up with Jared and Byron who installed the new system in just a couple hours and we are now good to go. Would recommend Estes to anyone and so glad we went with them!

K McMahon

2 months ago

Fray and Reuben from Estes Services installed a replacement HVAC system this week. They were hard working and professional and did a great job. Thanks to Estes we are looking forward to a cooler summer.

Ophelia Dargan

8 months ago

It was pleasant and early! The repair person was efficient and expedited the service without delay, i.e., change of filter. He wore shoe covers which I really appreciated!

Mike & Nancy Brooks

a year ago

Estes exceeded our expectations again! They've been telling us that our two HVAC units are old but we've been limping along. Last week the upstairs motor died. Since we ultimately needed two, I asked about a discount if we replaced them both now. We saved over $1,700 and bought two 3-ton units. That wasn't even the best part--within 24 hours, both systems were installed and our house was cool again! Carlos, Jason and Gio were our techs and they left everything so neat and clean I literally couldn't tell where they were working in our home. Justin Hancock was outstanding in his speed to get out and price the new units! Then he got everything scheduled for the next morning! Like I said, Estes exceeded our expectations! Thanks Guys!!

Michael Read

3 years ago

Well, Estes went and did it again. Today they sent still another highly professional, customer focused, knowledgeable and very pleasant Technician to take care of my thermostat issue. Brad arrived on time, explained what all he would do as well as options. I can always count on receiving first class service from everyone at Estes Services from the Customer Service Associates who first take my call to ALL of the Technicians who have come to my home. My only regret is that I didn't sign on with Estes Services sooner than I did .. if I wasn't retired now, I'd want to work for Estes Services!Michael R. In Decatur

Lucas Chen

a year ago

We had some insulation put in with Estes and highly recommend. Jake was fantastic to work with and diagnosed our issue really well to get us the right solution we needed. The crew that came out was also very professional, performed the job quickly, and cleaned up the worksite very meticulously afterwards. We will definitely look to go to Estes again for our future needs.

Trisha K (Kylie)

5 years ago

Patrick and Lee from the Building Performance Department did an excellent job air sealing and installing new insulation in my attic. They were courteous, professional, thorough, careful and friendly. They arrived on time, kept me informed as needed, and cleaned up at the end of the day. David also did a great job providing the quote and answering my questions. Thank you!

Eric George

2 months ago

We used Estes to replace our existing HVAC system. Jacob Thomas was great consulting us about which HVAC system would be best for our home. Jered M and Trevor done an excellent job installing the equipment. Great service all around!

Owen Shull

9 years ago

Josh B and Chris W installed a new Carrier system in our house on April 22, 2014. They were great, and it could not have gone any better. They were on time, answered all of my questions, and installed the full heating and air system in under five hours.The whole experience with Estes was great and I look forward to working with them as our maintenance provider for many years to come.I highly recommend them!

Steven Gold

6 years ago

I have been an Estes customer for many years, for good reason. They are always professional, courteous, and competent. The few times I have had an issue, they have promptly and satisfactorily addressed it.Recently I had Patrick, Dylan and Aaron from Building Performance over to do various energy efficiency upgrades, and they are exemplars of everything that is good about Estes.Same goes for Elliott in Plumbing, who answered my emergency call regarding a gas leak promptly and professionally.

Jeff Fages

10 years ago

Chevy Gonzales, a service technician with Estes came out to our house last night after hours when we had been experiencing problems with our a/c unit. With a sick child at home it was imperative we get the problem fixed. He spent a good amount of time thoroughly diagnosing the problem, educating us and providing us with the knowledge to make an informed and smart decision regarding repairs and future purchases of a new system. He was kind, courteous, knowledgable and an expert service technician. We appreciate the time he spent with us and highly recommend Chevy and Estes Heating and Air.

Bobby Arnold

a year ago

Knowledgeable and friendly technician - he handled my google nest thermostat installation very well and with ease despite the fact that my existing system was a bit unusual and with some older complicated wiring. Very satisfied with the work done.

Jennifer McDonald

2 years ago

We have a disposal issue. Non-working disposal is not critical but apparently, I like to use it 100X a day so I was very happy to get a quick response from your front office. Bravo to your great communication, quick scheduling to help and the updates today regarding the arrival of our tech. Big bravo to Jonathan from Electrical. This is exactly the type of person you want representing your brand: on point, focused on assessing the situation, great personality and when he discovered that our request (check switch for disposal) was not the issue (its actually the disposal) he quickly addressed and scheduled that tech to come. Love great service and this was top notch. We have used you before so I am not surprised by the quality but a great reminder of why we will call you again and will gladly refer you.

Landrum Davenport

2 months ago

My technician Fray and Ruben were professional, courteous and very knowledgeable.

Katherine Dart

6 years ago

We are new to the Altanta area and had to replace our furnace and AC in our new home. Estes was very professional, helpful, and we are very pleased with the service.Donald B., Daniel K., and Jordan M. installed our new units. They were very professional, courteous, and efficient. They explained everything, each person was very informative and they did excellent work.I would gladly recommend Estes to others.

Jamie Cochran

5 years ago

I recently hired Estes to replace my 23-year old AC system and air handler. I live in a condo and the installation was very complicated, including having to coordinate with both me and our property manager. The Estes team showed up on time, answered all my questions, installed the equipment with no problems, gave me an invoice with the agtreed upon price, and even went the extra mile helping my upstairs neighbor understand how to deal with a problem with her AC unit. I am very hard to impress when it comes to home repairs. Estes did a first-class job....I would hire them again anytime!PS...Rafael and James did a great job and Justin was a huge help in talking through possible solutions...

Tresa Gordon

9 months ago

Jonah McClure is one of the reasons why I am so pleased with Estes. He was on time. He was very courteous and pleasant. He was very thorough. He gave me some suggestions to help keep my system, that Estes installed, working to the maximum level of proficiency.

Ty Stokes

a month ago

The team was quick, friendly. System is purring.
Geo, Jason, Tobias, Kareem

prnoon

a year ago

Carlos and Brandyn were super professional and arrived in the window promised. They were respectful of our home by wearing shoe booties and covering the carpet path with a sheet during installation and disposal (super appreciative). The system works great thus far and the new thermostats have brought us into the 21st century.

Melvin Washington

11 months ago

Jason and Tobias did a good job. We had a small issue after work was complete, that issue was promptly addressed and corrected. I would recommend Estes.

Jason Kotzman

7 months ago

From the beginning (diagnosis and new system quotation) to the end (complete HVAC system replacement) every employee I interacted with was professional, knowledgeable, and courteous. Collin was great. He helped me determine what I needed and what I didn’t during the quoting process. Paul is quite possibly the best HVAC tech on earth. And the installation crew, Brad, Brandon, Tyler, and David, left me with a good looking and properly functioning setup. They were on time, worked efficiently, protected my flooring, and cleaned up after themselves. My two dogs even liked them.

Karen Hatchett

2 months ago

I had a great experience with ESTES for my first service check-up. Thomas P. called to let me know he was on the way. He was very professional and did a thorough inspection of our HVAC, confirming proper operation of the cooling system so we are set for the summer heat. He also changed the air filter. He provided a detailed report and a callback number in case I have any questions. I recommend ESTES.

maxwell gabin

7 months ago

I have used Estes for HVAC maintenance and they have provided good service on that. So when I had a leaking water filter faucet, I gave their plumbing division a call. The plumber comes out. He concurs that it was leaking (duh). He says he can't take apart the fixture since he will damage it. He then leaves and sends a quote saying that he cant find a replacement fixture for it and I need a whole new filtration system for $800+. I immediately look online and find the exact fixture. At this point I was ticked off so I decided to try to fix it myself. After about an hour of troubleshooting I stopped the leak. A real plumber probably could have done it in 10 minutes. I called later to tell them about the waste of time diagnostic fee I was charged and they didn't care.

Courtney McMillan

9 years ago

We just purchased a full Carrier system (all new) from Estes. Our experience with Estes was TOP NOTCH and nothing but professional, efficient and superb from start to finish. We worked with Brandon Bazemore on the sales side and he was awesome at explaining everything. He understood what our house needed more than any other sales rep we met with. Our install team of Patrick and Jonathan were great and stayed til 11:00 pm to make sure our A/C was back up and running. A++

Mary Anne Barlow

7 months ago

When our HVAC went out we contacted Estes Services for a quote. Justin came out and was VERY thorough in measuring the space to be heated inside the house as well as examining the crawlspace area where the hot water heater and HVAC system were housed. He was very professional and answered all our questions without being in a hurry. Today was the installation. Four trucks and 6 men arrived early to begin work. The workers were Jason, Gio, Trevor, Jereel M., Dominic, and Tobias! They were all respectful of the owners and very helpful when we had questions. They worked together as a great team and stayed until we were able to go under the house and see the installation. The area was left as clean as when they arrived. Justin also came an hour before they finished in case we had any questions for him. We are glad we chose Estes and would recommend Justin and the Dream Team of Six for anyone with HVAC needs.

Lynn Wright

a month ago

This is a good company, that hires and trains, outstanding technicians, and sales people. It was a first rate experience from start to finish, and I could not be happier with my result.

Carole Rowe

a year ago

I have been an Estes customer since 2006 when I first installed a new furnace I had relocated....a little less than 10 years after I got a new AC unit installed also by Estes....I have had a service contract with them since 2006...in fact the Technician just left my house after servicing my AC unit....it is always a pleasure working with the trained, courteous Techs. They are pretty knowledgeable and can promptly address any questions custo ers have. Last year I purchased a new mini-split unit for my den...I hoped Estes could have given me a better price for the purchase but they could not so I went with another Company who provided 2 years of service contracts...you can be sure I will add that service to my Estes contract next year when theirs expire as I am pretty comfortable and confident in Estes service which is a lot more reasonable than most... I enjoy having Jacob, the Technician in my area come to do my service...He is courteous, friendly, efficient and knows how job...He is a pleasure to work with.

Melba Carter

a year ago

Technicians Trevor and Jered M were very professional, courteous and mannerable. They possess excellent customer service and knowledgeable about their jobs. Nice young men.

Mackenzie Touchton

a month ago

Jered & Trevor were extremely knowledgeable, professional, and friendly. They did an outstanding job replacing our outdoor unit, furnace, and evaporator coil. We’ll be longtime customers of Estes and hopefully of Jered and Trevor!

Eric Holmes

6 years ago

We just purchased a new heating/cooling system with Estes Heating and Air. We have had several different people come out to work on system before and never got the service or quality we did with Estes. I felt comfortable from the start when Chase Carden came out to give us the estimate. He was very knowledgable and made us feel like we would be getting quality service. When the installers Robert and Santiago came they were also very professional and knowledgable. When got rain the night before and when they came in they put cloth mats down to protect the flooring from any mud that could have been tracked in. All the work they did looked very professional. They stayed to make sure everything was working correctly and cleaned up behind themselves. You could never tell they were even here other than the fact that we now have a nice cool house. I would recommend Estes to anyone.

Binyomin Sloviter

7 years ago

I had an amazing experience with Estes Services. My A/C wasn't working and American Home Shield kept sending out terrible technicians in order to save money. We had Estes come and the told us the immediate problem and how to fix it. My technician was David Davis and he was patient and extremely competent. He spent the time after the visit to explain things to me and give me advice. He even said that Estes wasn't the only good company. I told him that they were great and that I would only use Estes. Thanks so much David! I hope you have more techs like him.

Nikki Klein

6 years ago

Many thanks to Justin Hendrix, our service tech for a great job repairing electrical issues at our house. He was timely and professional. We also had a great experience with LaToria in the office who did a great job communicating with us and coordinating the job.We highly recommend the team at Estes.

M Patterson

3 months ago

The service Geovani and Tobias provided was excellent! They arrived on time, were courteous and professional. Explained the work once completed, demonstrated and gave instructions on how to use my new thermostat.Estes installed and has serviced my heating unit for years so I felt comfortable using them again.I would definitely recommend them!

David Cooper

3 months ago

tyler and david were very friendly and professional completed all work and answered all our questions to our satisfaction.would definitely recommend them to others.

Melanie Grandoit

a year ago

I would NOT recommend Estes. We got our A/C installed a couple years ago. The sales presentation and onboarding was great! We also signed up with them to get the unit serviced twice a year through their 10 year labor and warranty plan.We paid the annual fee for the service, however when it came time for them to come out, they did not call or text or email to schedule the service or remind us. It felt like they took our service fee and forgot about us. I had to make multiple calls to get a tech to come out and complete the service we paid for.Now it's time to renew the service. We've gotten all kinds of reminders for us to pay for it (postal mail, email, text messages). I feel like when it's time for them to collect our money....they are all in our face with reminders. However, when we need the units serviced, they don't make it as much a priority.I won't be using them anymore. They are a bit overpriced too.I regret the day we ever signed up with Estes and had this Carrier unit installed. We should have gone with our previous installer - Cool Air Mechanical (referred through Costco). They gave us great service!

G Lee Cross

a year ago

Once again Estes did a great job for us. Sam came promptly last week after our fall service to explain the reasons we needed to replace 3 furnaces. He actually remembered being in our home some 15 months before when he counseled us about replacing old air conditioning units. Once again he clearly explained our options. The installers arrived on time today and did a very fine job with the installation of 3 units. We could not be more satisfied. We count on Estes.Today 1/7/16 Patrick, Jered, Dylan, Shon, Cody, and Howard came and did a truly outstanding job upgrading our attic insulation and redoing the returns on two of our furnaces to improve the efficiency of the furnaces. We have needed to do the attic insulation for years. We have confidence in Estes due to years of past experience. These men did an outstanding job, explained the work in detail, and followed the plan laid out by David to the letter. We are so impressed with the quality of the work we uniformly get from Estes and have high confidence in the people Estes sends to do the work. Pride in their work seems to be the theme for these men. We can't say enough about how much we trust Estes, not only because the company has the right culture, but primarily because the people who work for Estes are uniformly excellent. An added benefit of course is the rebate we will get from Ga Power because these men have documented their work so well.

N Ciliax

6 years ago

Patrick from the building performance department added plywood flooring in my attic for access to the furnace Estes installed. He called me before he came, was professional, nice, worked quickly, did a good job and cleaned up afterwards. I was very happy with the job.

Joshua Boxer

7 years ago

Estes Services did a fantastic job fixing my home air conditioner unit. They were able to diagnose the problem and resolve the issue in the same day. Additionally, Jordan M. was very knowledgeable and able to explain every step he was taking to fix the issue from happening again.I will continue to use Estes Services to maintain my system and if future issues arise!

Guy Sharpe

4 years ago

I used Estes to install 2 new air cleaners on two air conditioning systems, plus installing a new faucet in the laundry room, plus repairs to a toliet. ALL of the service reps were very professional, courteous, and competent. They all answered all questions, and made recommendations for future service issues. They are far and away better than the previous service reps used when building this house 15 years ago. I now have confidence that I can depend on Estes to give quality service for air conditioning and plumbing work. Highly recommend. Don't have to worry about getting things done the right way in the future.

Adrienne Vaughn

11 months ago

Had an excellent experience with Estes! Same-day service for a broken AC system. When our second system was checked, it was also broken. Had a second tech out same-day to give us options. Installers were out the next week to install our new system. Fray and Ruben were on-time and professional! Thank you to the Estes team!

Jamison Almand

a month ago

Our experience with Estes was top notch. Our technician, Brayden, was professional and explained things well. Will definitely continue to use Estes and will recommend to others!

joseph simon

6 months ago

Paul's service today was outstanding. He was very thorough and respectful. We have always counted on Estes...today was no exception!

Douglas Killebrew

a week ago

Both professionals (technician initially, Jose; salesperson, Justin) were outstanding. They asked questions to understand what I was looking to do, listened, educated, and provided options to solve the issues based on price and likelihood of resolving. Very helpful and trustworthy. Highly recommend!

Regina Newman

9 months ago

Not only was the technician on time, but the office called to ask if he could come a day early. Hunter, my service technician, was respectful, polite, knowledgeable, clean and responsive to my questions. I do recommend Estes Heating and Air and I will definitely ask for Hunter to be my technician again for the spring service.

Robin C

5 months ago

2 New AC and Furnace systems installed. A very professional company and install techs-Jason, Gio, Dominic, Tobias-were polite and professional.
Would definitely recommend Estes.

Rhonda Capone

7 years ago

Marcus and Zach were professional and really knew there stuff. The installation of our new air conditioning unit went flawlessly. They kept us up to date on where they were with the overall process. They made sure that we understood how the unit was installed after they were done and walked us through our new smart thermostat. I highly recommend Estes.

Laurie Wise

a month ago

On June 22, 2023, Estes provided service which included installation of new heating and air system. The Technicians, Gio, Jason and Tobias did an excellent job which I appreciated!!

Audrey Richards

9 months ago

Carlos and Brandyn installed my heating system today. They arrived and went right to work. The install was completed ahead of time. Both men were very professional and double checked to ensure that everything was done right. Carlos took time to explain the new thermostat. I was very pleased with the quality of workmanship.

Paul Kay

4 years ago

When our Estes maintenance man visited us on our semi-annual contract basis, he advised that our attic insulation was significantly low and that we needed to increase it to a higher level if we wanted to save money on our HVAC bills. He suggested we contact Estes for an estimate. We did and contracted with Estes to proceed with the work. We received updates on the arrival time for the crew consisting of Patrick and Paul.They arrived on time and worked efficiently and effectively while safeguarding our home and they provided blow-in insulation to the measured amount. They went above and beyond the call of duty and performed with excellence to complete the job. They then had me review their work to make sure I was satisfied with what they had done.Once they had cleaned up, I signed off on the work and they left. I would recommend Estes and this crew to anyone requiring new or additional home insulation.

carmen perez

6 months ago

Furnace installation. Fray and Ruben came earlier than expected. Professionally and diligently they started to work. Within two hours technicians informed me job was completed. I was showed how thermostat mode works. Seems all is well and done. Thank you Guys.

Philip Lehman

a year ago

Estes is great. We purchased a new A/c unit for our condo from Estes that came with a warranty. Typically, I have very little faith in warranties as with a lot of companies, you have to jump through so many hoops to use the warranty. Well, we had some issues with our unit a few weeks ago and John came out the same day we called in for service. He diagnosed the issue, came back a few days later with the new part, and our unit is working perfectly. John is great. Very patient, listens to your concerns, and is very spot on with diagnosing an issue. We also did not have to jump through any hoops with the warranty. Everything was covered. I would recommend Estes to anyone in the Atlanta area.

David Pitts

4 months ago

The technician, Trevor Smith, was very efficient, professional and friendly. I have the utmost confidence that he did an excellent job in servicing my HVAC units. He spent time with me explaining recommendations on how my units could work more efficiently. I highly recommend Estes and Trevor Smith.

Donald Fay

3 months ago

Jason, working by himself, did a very thorough job installing our new Carrier high efficiency furnace on May 8th. He answered all of our questions about the new system and how it would vent, drain, etc. He carefully tested the new unit’s operation on heat and A/C settings. He checked the return vent and helped clean some pet hair out if it so the new unit would work correctly. He cleaned up the work area thoroughly as well. We’re very happy with the job he did.

Doug Shipman

3 months ago

Jared and Byron were wonderful. They called, arrived early, were great and cleaned up so well after they finished. Top notch!

LEWIS CURTIS

8 months ago

Jered M and Trevor were professional in every way, explaining what they were doing and how to use the new system once installed. They shared pictures of the unit installed and explained how to replace the yearly filter.

Clay Edwards

7 months ago

Estes Services did a terrific excellent job on our heating/furnace install. Techs Marcus and Carson were very courteous and professional and had everything done in a timely manner. I have been an Estes customer for 25 years and with the excellent service hope to be for another 25 years.

Brooks West

7 years ago

Cody, Shon E. and Jordon of Estes did a great job for my family helping us with plumbing and installing a furnace and dehumidifier. Not all the service I received from various Estes contractors was perfect; however, what makes Estes a 5 star service provider in my opinion is that they quickly resolve any issues or complaints I have ever had without ever complaining.So, my suggestion, to get the best results with Estes, and probably with all 5 star providers, is speak up when you notice things aren't up to the standard you seek, and in my experience, Estes, will make sure it's done right.

Jane Fratesi

7 years ago

We've used Estes since we purchased our home in 1995. Our home did not have central air when we purchased it, and it was installed by Estes. We've always gone back to them when it was time for new equipment and we've had a service contract on our system for 20 years. We've always received great service.We just replaced our 20-year-old furnace. The installers were Jason & Marcus. They did a great job. They showed up right on time and worked quietly and efficiently. I would have hardly known they were here if my dog hadn't been barking at them a lot of the time.

Russell Kirn

a year ago

They told me it was $2800 to replace my AC blower motor. Within a few minutes I was able to find a replacement part on eBay for $275. I installed it myself in 15 minutes. Now my AC works great.I would have happily paid upwards of $1200 for this. But man, $2800 for something I did myself in under an hour? That's shameful.

Karen Mapp

a week ago

The service techs were professional, friendly and timely. Took time to explain what they were doing.

Nick Illames

a month ago

Not only did they come out when they were supposed to be off, but they made accommodations for me to come even sooner than any other business in the field! They have a lifelong customer for sure.

Dale Miracle

5 years ago

Alex installed our EcoBee 4 today and did a fabulous job! What should have been an easy install for us proved difficult when the low voltage wire was not connected for our thermostat. Alex got it wired and setup ensuring functionality for heating and cooling before he left. The entire Estes team has always been professional and awesome! A special thanks to Alex today!

E Sturgis

9 months ago

Excellent & professional service from Jered Trevor and his assistant. Answered all my questions, took the time to show me how to operate new thermostat as well as reviewing the new heating system with me.

Leigh Ann Foret

2 weeks ago

Jared M. And Trevor...Excellent professionalism, does great work and very knowledgeable. Respectful of property and explained everything thoroughly..Thanks again!

Jennifer Richardson

9 months ago

We had Estes out to install a new Mini-Split unit in a space we are finishing out in our home. We also upgraded our hot water heater to a new tankless unit. Brad, Brandon, Tyler, & David handled our Mini-Split installation and they were all great! They took the time to talk through everything with me to make sure we were all on the same page and so I would know what options we had for the space. Awesome group of guys! Greg was our plumber handling the new tankless hot water installation & he was great too! Lots going on in one day and I couldn’t have asked for a better group to come in and get it all done! Thanks y’all!!

Aaron Wise

7 months ago

Had a great experience with Justin Hancock on the scope of work and fast proposal on replacing my furnace. Tyler and David did a thorough and clean job on the install and answered all my questions setting up the new equipment.

Donnie McGahee

a year ago

Estes installed a new heating/air system in my condo this past week. The work was performed by Hector and Damey. They did an excellent job. They arrived at the scheduled time and were professional, courteous, and friendly. Once they finished the installation, they cleaned up everything. Hector then explained what they had done. He explained the new wiring they had added, showed me the safety features of the system, and showed me how the new thermostat worked. Estes is lucky to have Hector and Damey.

Amy Dunn

7 years ago

We had our furnace replaced by Estes a few years ago and just had our ancient air conditioner replaced. We've also had a service agreement with them for a few years, and have always had great service and reasonable prices. Everyone in the office has been helpful and kind (particularly Lacey, most recently!). Donald B. and Clay W. did our recent A/C installation, and they were timely, fast and professional, and it looks great! I'm looking forward to warmer temps to really enjoy the new system.

Akilesh Natarajan

a month ago

Carlos and Brandon just installed a zoning system for our HVAC. They were prompt, professional, answered all my questions thoroughly and cleaned up after themselves very well. I am very happy with the service and work done.

Patricia Clevenger

4 years ago

We have a maintenance agreement and we are extremely pleased with the service. We love being able to know that our heating and cooling is always working properly. Today, we had two technicians (Adrian and Sherman) come to complete some work and they were amazing. They were professional, arrived on time (with a call 30 minutes prior to let us know they were on their way), and completed the work efficiently and effectively. Great job and highly recommended.Update: We had an issue with our cooling system and it was such a headache but we had 3 people who really knew what they were doing and ensured we were able to get up and running with a new system and back to staying cool. Thank you to Barry for coming out to thoroughly assess our issues and for Marcus and RJ for the great install/repair and explanation of what was going on. Great work!

Joshua Hobson

a year ago

I have been a long-term customer of Estes and they have always been extremely responsive for all service requests. Most recently, I needed a repair that required a part to be ordered. I was contacted as soon as it was available and scheduled promptly to finish the repair. Brad and Brandon did the repair and they were both very professional. They let me know how long it would take to complete the installation, cleaned up after themselves and went over everything with me prior to initiating payment. I could not be more pleased with the services provided.

Jessica Everage Helms

a year ago

We had a great experience with Estes when our AC was having issues in the middle of a heat wave. Sam was able to fit us into his schedule to provide a quote earlier than we expected, and then Carlos and Brandyn were great in replacing our AC 2 days later. They arrived on time, called before arriving, and left our home clean. They were professional even though it was 95 degrees out and they had to work in our attic.

Yvonne L

6 years ago

I had a great experience with Estes sending Fray and Blademir to replace my old furnace and AC. I also had an extra return installed for better airflow. Fray and Blademir were very friendly, professional and courteous. They arrived on time and covered the working areas with drop cloths. The installation went very well. They were tidy and cleaned up after the install. Fray made sure I knew how to operate the thermostat before leaving. Thanks Estes for hiring such nice knowledgeable gentlemen!

robert mccormack

7 months ago

Jason and Dominic were great. Arrived on time and removed old HVAC unit and installed new unit quickly and efficiently.

Peter Laing

5 years ago

The Estes team came in and replaced our old units for some new Rheem units and the install teams were efficient and professional. We are now ready for another 12 years of dramatic Georgia temperatures. Thanks Estes.A few weeks after the install I noticed that one of the installers had accidentally stepped the ceiling and put a crack in it. Estes came right back and Patrick from the Building Performance Dept. did an excellent job of repairing the ceiling, virtually unnoticeable. Thank You Patrick!

E. Rosidor

9 months ago

We had our annual furnace inspection today and I was very pleased at how easy and smoothly everything went. William Coulter was our technician and he was prompt, very professional and took the time to explain everything to me and answer all my questions. I’ll definitely be requesting him again for our spring inspection! Thanks!

Michelle M

2 months ago

We have used Estes for many, many years. Justin Hancock, Paul and Jose have been exceptional! Thank you for the continued excellent service over all these years!

Annette Brooks-Warren

a year ago

Carlos & Brandyn were hardworking knowledgeable installers for a new HVAC system in my basement. They worked tirelessly and systematically and did an excellent job!!!

Marjorie Harris

6 years ago

The Estes team were great to work with. Cody our technician came out and spent time going over our old unit and finding the right fit for what we needed. He was very friendly and made us feel comfortable with the ability of Estes to be able to do what we needed. Our installers Chris and Tyler, came in and did an awesome job of installing our unit and they made sure that everything was cleaned up after they were done. They were also very friendly and took the time to show us how to use our new thermostat so that we were comfortable with it. I would recommend Estes to anyone looking to do any heating and air improvements.

John Maner

8 months ago

The technicians did excellent work and cleaned up after themselves. Jason and Brandyn represent Estes very well. Very satisfied with service.

Bill Marcus

6 years ago

Our sales analyst, Chris McBride, was so much more thorough and educational than the other top rated companies we consulted with for our new AC and Heating units. The installation technicians, Carter LaPrad and Eric Weaver were very professional and friendly. Each representative took the time to explain everything, answer all questions, and seemed to genuinely care that the product and job were done as if it was their own home. Estes is not the least expensive option, but we feel very confident that we have the best product and that the job was done right.

Kimberly Hill

3 days ago

Great service overall with Estes. Howard and Patrick were out to encapsulate the crawl space and some other work. They were prompt and very professional.

Sharon Chafin

9 months ago

Fray, Jason,Reuben, Carlos and Brandyn were excellent
Joel Heller and Brandon Bazemore were detailed in everything to make sure installation went smoothly— GREAT JOB!

Matthew Hicks

5 years ago

Estes is an amazing company. Everyone is professional, timely, and honest. Sam came out to give us a quote for our new furnace. He made a great first impression. He took time to give a proper assessment, answer my questions, and work out a very reasonable quote. Robert and Santiago came 3 days later to install the furnace. Once again, they were professional and timely. They got right to work and finished within a few hours. They took time to show me their work and to explain what they did. They also gave me a tutorial for our new thermostat. I will recommend Estes to anyone!

Gabi

2 weeks ago

Excellent experience from beginning to end. Our AC unit started acting up and due to its age was due for a replacement. Laverne was the salesman who helped us make the decision to go with Estes. He took the time to go over all our options and was extremely knowledgeable. After deciding to go with Estes scheduling was simple and they were able to come on Saturday which was perfect for our work schedule. Giovanni and Tobias were the install team and were incredibly professional and explained everything to us. Definitely pleased with Estes and will be recommending to family and friends!

Christine C

2 years ago

I wish that I can give negative review such as -100 stars. I purchased my house on middle of October 2017 and Estes Services installed new HVAC system at my house on end of October 2017 (Paid $18,888.00). And I moved into my house on early November finally. Since I had service contract and warranty on the system w/ Estes, I had no worry on my HVAC system at all. On August 11th, First summer after I moved into my house, I've notice water spots and cracks on my ceiling. I went up attic; notice condensate were every where under HVAC ducts still dripping under HVAC handler. Called Estes. They came, saying my attic was causing problems and took off. Had hired 3rd HVAC company. Found that my HVAC was not properly installed and leaking. Estes's manager came to my house. He finally admit that they made mistake. they will replace with new Ducts and correct the issues yet Estes would not repair the damage done to my house. They insist that touch paint water stains on ceiling will take care of everything and they will do it with their own people. I had to bring other contractors. Damages were bigger than I ever imagined. 1.Mold were growing in my attic and one of bed room. 2. Many of ceiling light fixtures were not working and water were sitting on from wet insulation. 3. Estes installed broken barker in eclectic panel and left burned maker. Since Estes were not fixing any of the damage they created at my house, I had to use my home owner insurance and my own expanse to get rid of mold. My Thanks giving and X-mas holiday were gone. I am still living with paint peeling ceiling and fighting with home owner insurance to help me to paint the ceiling. I informed Estes the damages; emailed to everyone at Estes including Sam Estes (owner of the company). Estes's manager, Glyn Strickland promised that he will replace ducts, vent boots and plenum with new, send his electrician to check all wires, issue one year install warranty from the date they came out to repair (12/26/2018), issue one year service contract. So far nothing has been reserved. do not use this company!!!Estes installed new HVAC system on Late October 2017. I moved into my house on early November 2017. It was winter time and I was mainly using heater. When the city inspection person came to my house, there were no condensate on ducts since condensate was creating with AC only. Inspection person passed inspection without realizing the system was licking. On August 11th 2018, I discovered that the HVAC system was licking and not installed correctly.I just reported and verified about Estes' claim (about my home owner insurance's statement on this situation) to my home owner insurance company. My home owner insurance had no contact with Estes so far. However, I was told that now Estes will have to answer all these expenses to repair damage at my house and the false statement in legal matter.It has been 7 months since I reported this problem to Estes. Estes is dis-earnest and not being responsible on their mistake. I gave them enough time to fix their mistake but instead of fixing their mistake, they are lying now. What they did to my life and my house is not acceptable at all.This people are so wrong!!!After all this, instead of fixing the damage and repair/correct the HVAC system, they decide to lie on public!Do not believe any comment they made - it is lie!!!State Farm never told Estes that it is not their mistake. I verified this with State Farm! Do not believe their lie!!!

Karen Dampier

9 months ago

Your Plumber John was wonderful in assessing and tracking down why our toilets continually clog and overflow. He was thorough and didn't give up for 2 days! Cleared the lines and reset the main toilet with ease!

Kimberly Webb

a year ago

We've used Estes for our HVAC needs since we purchased our home in 2005. They are always professional, courteous, reliable and efficient. We recently had our heating unit stop working and they were very quick at diagnosing the problem, offering options for repairing and ultimately sent two helpful technicians to install a new unit. Marcus and Austin were timely, efficient, courteous and did the job well. We highly recommend Estes.

Thomas Sims

8 years ago

I've been an Estes customer for over 20 years and my most recent experience lived up to the high level of service I've come to expect. Justin Hendrix and Mike Mendez from the electrical department arrived on time and quickly diagnosed my problem. They explained my options and did the repair work at a very fair price. I was so impressed that I signed up for an Estes electrical preventive maintenance contract.

MA

a year ago

Estes always calls ahead and lets me know when they will be arriving. They came out for my 6 month maintenance, they come and get the job done and they also checked on my new iwave-R. The best thing I have had added to my house and its working great. I will continue with Estes because they are the best. Havent had any problems with them at all. Check them out if you are looking for someone thats reliable.

james coyle

4 years ago

I've been using Estes for years. I just had them install new 19 seer HVAC systems in my house. Mike Todd was fantastic to deal with from start to finish. On the day of install they were efficient and prompt! Very happy with Estes and the service they provide.

Jennifer Coggin

2 years ago

Jordan and Brad installed a new A/C system for us recently. They were professional, arrived promptly and did a great job. We've used Estes for several years now and have always been pleased.

Roger Friedman

3 years ago

We've used Estes almost 30 years. We like that they carry quality products and that their staff is well-trained. Carlos and Giovanni did the hard part and got our A/C up and running. Stephen and Jacob did the diagnostics and got our new equipment ordered. Stephen came out Thursday, Jacob Friday and Carlos and Giovanni Monday, so you have to give them credit for fast work and investing in inventory.

Justin Olson

7 years ago

My Carrier compressor was failing after 1 yr and 2 weeks from being installed by Estes. The technician David Davis was excellent and made a call to make sure my 1 yr service warranty would still cover the repair. They handled the work in less than a week. I highly recommend Estes for professional work.

Carol Lindgren

a year ago

New HVAC system installed. Installers (Marcus and Bryan) were extremely professional and courteous. Brand New wall hung heat pump was wired incorrectly from manufacturer, Collin my salesperson came out and rewired it correctly from schematic! That's going the extra mile for customer service. I wouldn't use anyone but Estes.

Jorge Tinajero

a year ago

The technician who performed the maintenance and installation of the smart thermostat is very knowledgeable about the carrier products and the Estes company. He arrived in a timely manner and in this stage of COVID was dressed appropriately showing respect for the clients. The HVAC is running better than ever.

Kevin

5 years ago

We had 4 different companies quote us on replacing 2 furnaces in our home. Estes was the only one that found we had insufficient return vents to support the new furnaces. The installation team (Jared M, Carlos, Ronald & Christian) were professional, polite &. made sure we were completely satisfied. We would 100% recommend them.

Michael Morrison

5 months ago

Brandon was great! He was knowledgeable and explained everything well, and suggested for safety, that I get a carbon monoxide detector. Amazon should deliver it later today.
Thanks Brandon & Plumb Doctor!

Clara Jaramillo

a year ago

My experience with Estes Services was phenomenal. The service was great from the scheduling to the consultancy offered by Leverne Jackson. They were very professional.

Tom Green

6 years ago

We purchased the service agreement with Estes, last year and since then we have had such piece of mind. Their professional, knowledgeable and friendly service is outstanding. When we had problems with our tank less water heater, I had many other plumbers out to look at our system, but when I met John, I felt that he was the most knowledgeable person to fix it.Manny and Lee came to service the air conditioner. They were courteous, patient and very thorough in there service of our system. I can only say good things about Estes. - Christine Guba

Sharron Leonard

3 weeks ago

The installation experience was so much better than I expected. The gentlemen were promp, courteous and knowledgeable. The quoted installation time was approximately 6 hours. The actual time was less than half the quoted time. From the time they arrived until the job was complete, they never stopped.....I have used Estes for Electrical, Plumbing and HVAC issues for several years. I will continue to use them as long as they continue to employ the best of the best techs I've ever seen. My Thanks to Estes and their Crew of Heroes (Jered, Trevor, Jared, Byron & Tobias) for the help....

Dawa Tsering Drongbu

6 years ago

1. Fray, Thomas and Carlos did a wonderful job, installing new furnace, AC system and thermostats in our home early December 2016. We are very happy with the new system.2. Estes was prompt in their response to send a someone out to complete a follow up project. Patrick did a nice building performance. All 4 guys have done a great work. Thank you!

Mike Fishman

a year ago

Marcus and Bryan were very professional and thorough when they installed extra vents to make our air conditioning work more efficiently in keeping our house cool. Not only will the duct work make the house cooler during the hot months but warmer during the cold months. They did an excellent job and completed everything in a timely manner.

Michelle Stein

6 years ago

Courteous, respectful, patient, and thorough. We have used Estes for many years and have recently expanded our maintenance contract to include electrical and plumbing because we trust Estes to be honest and efficient. Would definitely recommend to my family and friends.

Stephen Kennedy

a year ago

I could not be more pleased . Marcus, Bryan and Josh were all knowledgeable, professional and courteous. They came to install a new Heating and Air and it was all done within 48 hours. I can't say enough good things.

jessica scott

7 months ago

Patrick, Marcus, and Carson removed an old furnace and installed a new furnace. They arrived on time, were quick and efficient, and very friendly! Would definitely recommend them.

Matt Cleveland

a year ago

The guys from Estes were great! They showed up right on time and worked hard throughout the day. Everything works great and we appreciate the professionalism and their desire to make sure we were taken care of.Thanks to Jered, Trevor, & Kyle for the great work!

Jon Hassell

a year ago

The Estes team did a great job starting with the service to potentially repair the existing unit and resulting recommendations. Justin walked us through the best solution to replace system and the install team was able to schedule the appointment for the following day. Marcus and Bryan removed the old unit and had us up and running in a few hours. Can’t say enough about the professionalism from the entire team.

Inman Porter

3 years ago

Great experience and wonderful service with Estes Handyman Patrick Lydon! I had a mishap with an Estes Electrician installing a ceiling fan which resulting in several large holes in my ceiling and wall (great electrician, it was an honest mistake and a tricky house). When I told Estes about the incident they sent over Patrick Lydon to fix the holes. Patrick fixed the holes perfectly and took careful time and consideration to make sure there was no evidence of any previous holes. It really was amazing. He also took extra steps to fully clean up and left the house looking better than when he arrived! Would 100% recommend and use again. 5 Stars!

Karen Norwood

9 months ago

Service rep Brandon Grant did above excellent job on the maintenance of my HVAC System. Brandon explain what proceed he had to go thru on my system. Excellent job Brando

Mike Hendrix

a month ago

I had Jeremy out first, he spent about an hour going over and diagnosing my problem and giving me an estimate. After approving the estimate they ordered the part, came in in a couple of days and Estes called and scheduled the repair. Repair day, Jason got to my house on time, 9:30am, introduced himself and got right to work. He said he usually had a second helper for this job, but today he had called out. The repair took a little more than 5 hours, Jason working the whole time. When everything was installed and he had checked it over he hit the switch and I was back in business, AC working great. I would say that Jeremy and Jason made a really good team and I would recommend them as well as Estes anytime you need AC work done.

Daniel Bodnar

8 months ago

Elliot is always going above and beyond with his hard work! He is precise dedicated professional and can always count on him to get the job done to the best of his knowledge. He is a great representation to the company.

Linda Owens

6 years ago

Today Fray and Dakota spent over 8 hours installing a new A/C, furnace and hot water heater in my townhouse. I was so very impressed in how constant they were in their work and how determined to make sure everything was done correctly. They spent some time at the finish explaining everything they'd done and how to use the thermostat. Over the years, I've had some good Heating and A/C people and some not so good. Everything Estes has done for me, including the plumbing and electrical work has been outstanding and the technicians who represent Estes are not only knowledgeable but also genuinely nice people. I have recommended Estes to my daughter and her family and they feel the same way as I do. Thanks for great service and great employees!!

Noah Brilliant

a year ago

Absolutely amazing service!! Mr. Justin Hancock was the BEST I have ever dealt with. He was knowledgable and informative. He made sure to explain things in ways I could easily understand. I definitely recommend Estes and Justin! Thank you!!!

Susan Marin

8 months ago

We purchased a new HVAC unit and had Carlos and Brandon as the technicians. They did a very good job. They were on time, courteous, and made sure the area was cleaner than when they arrived! They are both a great representation of Estes!

Juana McGhee

9 years ago

Estes has serviced our air conditioning units for many years. When one unit finally had to be replaced, they recommended a new Carrier system. Their personnel worked well together as a team and completed the job in an excellent manner from start to finish, from proposal to installation. With special thanks to Cody, Chase, Michael, Byron and John for a job well done.

Marcia McMaryion

a year ago

Contacted Estes to obtain price quote for HVAC Preventative Maintenance Plan and spoke to Alisa, customer service representative, before she was scheduled to get off work. Her professionalism, excellent customer service skills, courtesy and knowledge were of such a high caliber, we decided not to contact any other vendors. We purchased the service plans and our appointments are scheduled. Alisa's positive attitude is a good first impression of Estes. We look forward to doing business with this company. Marcia

Paul Allred

4 months ago

Tyler and David performed a Heating and AC installation for us on 03/29/23. They did and outstanding job. The old system had to be removed. Everything looked very neat when finished. They did a thorough job checking out all features of the new system. We are extremely pleased with the job. Would strongly recommend Estes and especially Tyler and David.

Nancy Curdy

a year ago

They were at the home early in the morning the next day. They installed the water heater in the morning of the next day. Repairman was informative, knowledgeable, calm, friendly, attentive to the home, and the young man he brought to help during installation was the same. After installation he was extremely informative on how to maintain, etc. Excellent experience!!!! Thank you Paul Taylor!!!

Jose Morales

2 months ago

Outstanding Service from EsTes and Cameron!I recently had the pleasure of working with EsTes Plumbing company, and I can’t express enough how impressed I am with their exceptional service and the expertise of their plumber, Cameron.From the moment I reached out to EsTes, their customer service was top-notch. They were prompt in responding to my inquiry and scheduling an appointment that suited my availability. The communication was clear and professional, which immediately put me at ease.When Cameron arrived at my home, he was punctual and greeted me with a friendly and professional demeanor. He took the time to listen to my concerns about the shower valve issue and thoroughly assessed the situation. Cameron’s knowledge and experience were evident as he quickly identified the problem and explained the necessary steps to fix it.Throughout the repair process, Cameron demonstrated remarkable skill and attention to detail. He worked efficiently while ensuring that the quality of work was not compromised. I was impressed by his professionalism, tidiness, and respect for my home. Cameron went above and beyond by providing useful tips to prevent future issues and even answered additional plumbing questions I had.EsTes Plumbing and Cameron surpassed my expectations in every way. They exemplify what it means to deliver outstanding customer service. The problem with my shower valve was resolved swiftly, and I am now enjoying the functionality of my shower once again.I highly recommend EsTes Plumbing to anyone in need of reliable plumbing services. Their team, especially Cameron, is knowledgeable, skilled, and genuinely cares about their customers. Thank you, EsTes, for your remarkable service, and a special thanks to Cameron for your professionalism and expertise!

J. Mitcham

4 years ago

I love Estes! I've been using them for the past 3 years and they have been excellent. What I love the most is that I have the same technician each time. Richard is wonderful, extremely knowledgable, and has years of experience. I had used another large company for the past couple of years and not only got a new technician every time but they tended to be young and inexperienced. I am very happy with Estes.

CORNELL BATTLE

a year ago

INSTALL NEW CARRIER HVACHello, Fray & Josh showed up on time with their team ready to go. They jumped right into the job, they removed all the old equipment, installed the new units, cleaned up their work area, they tested and explained everything I needed to know. I am very happy with the whole procedure. I was thinking that it would take a whole work day but the work was completed in half the time. I would highly recommend Estes Services to all they ask. Hopefully I can return to add photos at a later time.

Sandi Eichler

a month ago

Ryan from Estes Electrical just left after fixing a short in a switch that left me with no power in my bedroom. Estes was the only one of 3 companies that returned my call, and Ryan was here early the next day. He was very pleasant and knowledgeable and fixed the problem quickly.I won't hesitate to call Estes again if I need an electrician.

Allison Ehle

9 months ago

Pretty much the only company that was responsive to provide both water heater and HVAC replacement for my condo. All same day too! Leverne did a great job scheduling everything. Taylor and Paul were able to make quick work of the water heater. Then Brad and Brandon knocked out the indoor and outdoor unit all while answering all my questions. Everyone was professional, friendly, and knowledgeable. Excellent service and communication all around.

samaria clark

9 months ago

Awesome customer service. We've been using Estes at my home for over 3 years and my place of business for even longer. First class company all the way!!

John Holley

8 years ago

David Sharpe and Mike Smith did an excellent job installing our air conditioning system.They were very professional and skilled at their job.Leverne our sales rep did a great job as well with suggestions for improving our system to run more efficiently.Through out this process everyone associated with Estes did an excellent job, they exceeded our expectations.

Eric Craig

a year ago

Tyler, Jeremy, and David arrived on time to install a new Carrier HVAC system and ecobee thermostat. I'm very satisfied with the result and the job was completed much quicker than expected. They were very helpful explaining how the system worked and collaborative on the real-time details of the job (e.g. where to place the new return, where/how to place the outdoor unit). I honestly can't envision an installation done with more care and quality. They cleaned up everything and left no trace of their visit (other than the new unit). I received estimates from 4 different major players in the Atlanta area and while they weren't the cheapest, their statement of work was the most detailed giving me the confidence that I would end up with what I asked for.

Pat Bridwell

3 years ago

Estes' Technician, Jason, is extremely professional, courteous, knowledgeable, and spends the time needed with customers answering questions with expertise to ensure total customer satisfaction. He is an excellent rep for Estes, representing himself and the company very well, which gives confidence to customers in Estes, their products, and services. My experience has been great.

Anthony Futch

a year ago

Justin Hancock, sales technician with Estes Services arrived on time and discovered through a complete evaluation of my A/C system major problems that lead to my decision to replace my A/C system. Tyler and David, installation technicians with Estes Services arrived a head of schedule and proceeded to remove the old A/C unit and install the new unit. Tyler and David work well together and completed the project in a short 4 hr period. Upon completion they cleaned up the project area. Tyler and David demonstrated the new thermostat which was a more modern unit.As of this moment I am very satisfied with the finished project and the Estes installation team.Anthony Futch

Gail Godfrey

2 months ago

We had some plumbing work done by another company and the plumbers broke an air conditioner line, releasing freon. Estes was called and came immediately. Coston and Tristan were here most of the day and made the tricky repair without complications. Patrick came the same day to repair a dry wall issue when the service technician stepped in the wrong place. We cannot say enough about these highly professional employees. We have been with Estes for over 40 years and have found them to be consistently reliable and responsive.

Misty Eberhart

2 years ago

I had no trouble booking a service call with Estes & the technician Jason was out to our home in less than 24 hours. Jason was prompt, knowledgeable, friendly, and very professional. He followed all CDC-recommended covid protocols despite the unseasonable heat & having to be in the attic, & addressed our issue quickly and thoroughly. My husband & I are signing up for regular maintenance visits to keep everything running smoothly. I highly recommend Estes!

Kimberly Wright

2 months ago

They were on the high side of things. I always get more than one quote and their $2,100 job was eat by two other reputable companies and included the exact same things. Logan was nice however the pricing was very pricey. It saddens me because they had been servicing the property since the 80s.

Bonnie Garland

a year ago

This was the summer our home A/C unity died. Our experience with Estes Services from the time we placed the initial call thru the conclusion of our newly installed A/C system was exceptional. Ashley & Natasha initially fielded our call and promptly directed us to our diagnostic rep, Paul. Based on his findings sales rep Justin provided several options for how to proceed. We accepted the option that best suited us and within 2 days we had a crew on site. Installers, Jason and Ali, were amazing. They encountered many unexpected and difficult on-site issues which they handled professionally and seamlessly. Jason continued to keep us informed of the process throughout. To summarize, Estes Services and their entire crew, from the initial call to final installation, was extraordinary. We highly recommend Estes Services.

Barbara Williams

10 months ago

Hunter was our Estes Technician today . He was very professional , on time , prompt , courteous and gave us both useful information that we needed to know to update our system . We would definitely recommend him again in the future . Mr. and Mrs. Williams

Patricia Hogan

9 months ago

Carlos and Brandyn did a great job installing new heating and air conditioning. They were very professional and informative. Have been doing business with Estes for over 20 years and am very pleased.

Scott Torrance

10 months ago

Fray Ruben and his crew did a great job installing a mini-split hvac system in our garage apartment. On time, quick, and professional!

Rebecca Champion

6 years ago

While it was expensive to replace the whole HVAC system, Eric and Dakota were there on time, worked super hard ALL DAY (even in 130 degree attic heat...) and were both professional and nice. The very next day I had a problem with the other AC unit. It was NOT due to anything they did, but Richard came out anyway, did what he could to keep the cost to a minimum and had me up and running in no time. You get what you pay for and the level of service and knowledge with Estes is obviously awesome!

Benjamin Alexander

4 months ago

On time service and very professional service,Jonna very knowledgeable and caring about his customers and explained how to care for my equipment

Lisa Clark

a year ago

Ms. Sanantha took my call regarding Heating/Air service plans for two condos and my home. She was great; knowledgeable, patient, customer oriented, kind, etc. She is definitely an asset to Estes and the customers! Thank you for all you do !

alex Paul

11 months ago

Jered and Trevor did an excellent job in installing a brand new AC unit along with the coil. They were prompt, professional and courteous during this time. This is the second unit Estes has replaced at my home and I am pretty sure Estes will be here again when my third Lennox unit decides to fail.

Scott Perkins

8 years ago

My entire experience with Estes was great. My salesman Leverne was very professional and helpful, and Brett and Fray did an amazing install job, all while being very respectful of my home. Everything was right on time and the results were as promised. I would recommend Estes to anyone looking for a new HVAC system.

Karen Hoskins

5 years ago

John, our technician, was very professional and friendly. He made sure we understood up front what repairs were needed and provided us a quote prior to beginning the work. I would definitely recommend Estes! They were even able to move our service date up a day! 5 stars!

D. G.

7 years ago

This is the first time I have used Estes and I must say I have been quite impressed. Lee Smith was my technician. He was here to check the A/C and while doing so uncovered some issues regarding matching of equipment. He explained long term options which I might want to pursue, but didn't pressure me to make some sort of commitment to changing out equipment. In the end he recommended that we add Freon and keep an eye on the system which was the least expensive of the options. Lee was professional, personable and knowledgeable. I am sold on Estes.

John Johnson

a year ago

Carlos and Brandyn called at 8 a.m. to say they’d be arriving at 8:30. They arrived a few minutes before time and started on the new system. It didn’t take very long. They loaded the old system after completion and they were finished by 1 pm. It was a great experience and it’s comfortable and cool in our finished basement.

Donna Thorne

7 months ago

The technician was friendly and very professional. He took the necessary steps to protect our newly installed carpet and cleaned up behind himself.

Georgia Fruechtenicht

6 years ago

We've been with Estes for about 10 years and have always been pleased with the service we have recieved. We recently moved into a new house. The electrical and plumbing inspections were thorough and they were able to help us prioritize what to do now and what can wait. Our electricians were Justin Hendrix and Britt Jones and our plumber was Justin Rose. Our HVAC tech is Lee (Smith?) and he's been fabulous at both houses. I trust these folks.

Evan Zember

a year ago

The people at Estes are always on time if not always early, professional, and very respectful. Mr. Brayden Rush installed an air purifier at my house. He was on time, respectful, and did a great job doing the installation. The air purifier works perfectly and I will always turn to Estes if anything in my house is needed.

Jennifer Gatlin

8 months ago

I have a four years old ac unit that has been installed and maintained by Estes, they are really good and knowledgeable. I get an automated reminder to get my inspection done and they are so good about it, I did schedule for an inspection today and I got Coston come in the afternoon (the same day) to do my inspection for my heater. I have two cats, and a litter box inside the house and so I deal with dust and cat fur in my home, so I have to constantly sweep and dust. I have a 1950s built condo and the closet where my ac, heater and water heater is so super tiny so the machine that they use to clean dust particles is unable to get inside the tight space to get my unit clean. Coston suggested a plan B, an ionizer to keep the unit from eventually clogging sooner than expected. He has been awesome and able to do everything the same day. He made the whole process easy because he is knowledgeable and efficient. Thank you Estes!

KbKelly Hicks

4 months ago

Today I had a full system install w/thermostat. These guys were early, quiet, personable, explained everything, cleaned up to the point I can’t even tell they were here. I couldn’t be happier with the entire process, from quote to install it was flawless. Sam, Fray, Ruben, Jason and Dominic 😃

Bruce Somerville

10 months ago

Two heating systems installed. Professional and courteous crew (Sonny, Joel, Damey & Hector) did a great job in very warm conditions. Half day work with great clean up at the end.

Shawana Kimble

5 years ago

The Estes technicians did an awesome job installing my zoning system. The technicians, Marcus and RJ, arrived early and stayed the entire day to try and complete the job. They ran into some issues and had to return another day to install my thermostats and once again they arrived early and finished the job quickly. They were very polite and provided a lot of information about my new system. They did a great job of cleaning up after the installation was done. From the initial call with customer service to make my appointment to the completion of the project, Estes provided amazing customer service.

Gidon Sobel

3 months ago

Justin (salesman) did an excellent job guiding us through the process of replacement our AC system. He was no-pressure, easy to work with, and will to take care of the little things to ensure we were happy. Patrick (post install tech) was super helpful with minor repairs and touch ups and treated our home with the same care he would show in his own home. Thanks!

Gelicia Jones

6 months ago

Love estes. They provide the most consistent and high-quality service out of any hvac company I've worked with. The technicians are respectful of your property, they are neat, organized and fast working. They also do an awesome job communicating what needs to be done for hvac maintenance and etc. Never feel like I'm being cheated or scammed.

Jerry Johnson

11 months ago

Hector and Damey were courteous and extremely knowledgeable professionals who did an excellent job in installing my new AC system. They came to my home on time and successfully completely the job in an efficient manner.

Lynn Hembree

6 years ago

I have been an Estes customer for a number of years and have always been most pleased with the service I received. My recent experience was no exception! Jered, Patrick and Matthew from the Building Performance Dept. installed a new vapor barrier in the crawl space of my house and did a great job. They were prompt in arriving and performed the job in a very timely manner. They were also extremely professional and courteous. I will continue to be an Estes customer for many years to come.

Travis Hawkins

7 months ago

I've been using Estes services for years now for regular maintenance on my AC and furnace units. They are always on time, clean and does great work. Also, they teach you about different components of what's being serviced, which helps in up keep of your systems. I just got my Hvac of 16 years removed for a new system and cleaned up ductwork issues from previous builders smh.. Jered and Trevor came to my home around 830 and we're done at 1130!!!! They worked as quietly as possible and the finished product was amazing. They even added an extra switch closer to the new furnace and put in a new safety kill switch. They fixed the duct problems to even out air flow throughout the home. I will always recommend estes for any in home systems for repairs or regular maintenance! Thanks guys!!

Robert Cotterman

9 months ago

Fray, Ruben, Carlos, and Bryan installed a Carrier Infinity (AC and Heating ) system, replacing a 15yo system. The team was on time, professional, and had the whole system installed by 3:30. I would recommend them to anyone with any HVAC needs. Thanks to all of them for a great job.

James Savitske

8 years ago

Highly recommend Estes. My Service Tech, Collin Michael is one of the best! He is professional, knowledgeable, honest, polite and respects my home and property. A top notch tech who represents his employer well. Work is always completed in a timely and thorough fashion. Estes stands behind their work. Have used smaller local guys in the past, but they don't have the depth or breadth of expertise Estes has - not to mention the wherewithal to stand behind their work and products over time. You get what you pay for, and in my case I get the confidence to know that the job will be done right and if not will be made right. You don't stay in business for nearly 70 years doing mediocre work. I trust them and my guy Collin.

Rochelle Vaughn

7 months ago

Geovani & Tobias were EXCELLENT! They removed my old furnace & installed a new one & even cleaned up before leaving. Very professional & I will HIGHLY recommend.

Richie

a month ago

Fray, Ruben and Jason, were ALL proficient and professional at their tasks. They performed at professional level from end to end on installation and explanation.

Danny Fisk

6 months ago

Fray, Ruben, Giovanni, and Tobias were awesome! Friendly and Professional. Definitely recommend Estes for both HVAC and Plumbing needs.

pj bell

2 weeks ago

The HAVC tech team - Jered M, Trevor, Fray and Reuben are very skilled and knowledgeable technicians for complete system removal, installation and project finish. Sam in sales is very friendly with total system replacement package recommendations. The comfort and relief of having a new home cooling and heating system is well worth the investment. For all my HVAC service needs Estes is my choice.

Scott Jimenez

4 months ago

Excellent responsiveness. Always on time. Great work by the installation team (Fray and Ruben). Also great work from the tech Jairus and the analyst Jacob. These folks do all of this well!!

Alice Simpson

3 years ago

Christian, Jarred W. & Bryon were out team of great men that installed our new Heating & Air Condition System. Loved the Service, they arrived at the time we were scheduled and everyone knew their job and completed in a timely manner even when the rain came they continued to get the job done. I would recommend this team to anyone needing service.

Nathan

5 years ago

I had two completely new systems recently installed by Estes. Jordan, Scottie, Tyler, and Chris were excellent. They got the job done with minimal noise and stayed until everything was working perfectly, even though they had an almost two hour drive going back. They did everything that I expected and the two systems work great. They cleaned up everything inside and out.

Susan Bailey

5 years ago

I just had my spring HVAC inspection, and once again Paul did an excellent job of checking everything, cleaning the AC unit, and providing good customer service. He has been my technician for over two years. Estes has serviced my current home and my previous one, and I always have felt that they do a good, very thorough job keeping my systems working their best!

Sandra Mapp

7 months ago

Today my furnace was inspected by tech, Hunter. He provided explanation on opportunity to improve performance of the system.
In addition, inspections of plumbing and electrical systems were provided by other techs. Three inspections were accomplished in a three hour window.

Pauline Milhouse

6 years ago

The Estes team, Fray, Bladimir, Carlos, and Jared, was great and worked well together. Friendly, prompt, courteous, professional, knowledgeable and patiently answered all my questions throughout the process. I have been an Estes customer for a number of years and have no complaints. When they completed installing our new system they cleaned up real good. Thank you.

Lisa D. Tinsley

a month ago

Jennifer was very cordial and polite with scheduling my appointment. Her kindness is greatly appreciated. She explained what I will expect from the technician when he arrives.

Robyn Pressely

6 months ago

Jeremiah was Wonderful! (Outside surrounding Flood lights, kitchen lighting) Extremely professional, polite, quick, gave great options...I will Definitely be using this company again for future needs! Would definitely recommend

Andy Vocaire

2 years ago

Great experience with Estes! Marcus and Jordan were on site fast to replace our condenser and coil, which was great because it was a hot summer week and our AC went out suddenly when the refrigerant leaked out. Would highly recommend this company!

Stephanie Parker

a year ago

I've used Estes in the past. But, 4 years ago I had another company install a new AC unit, and I immediately regretted it. It never worked properly.I had Estes' service contract and called for appointment and expected to wait weeks. I got an appointment 2 days later. The tech was on time, very thorough with his inspection and work needed (sorry, I didn't get his name). His assessment was checked by a comfort analyst Justin Hancock.The repair techs, Jered and Trevor, were hard working pros. They replaced major parts of my system in a very small crawl space.I've always been pleased with Estes in the past and pleased today.

Robbie Steinbruegge

5 years ago

Marcus, Christian, and Adrian completed our install a little under two weeks ago, and did a great job. They were friendly, communicative, and got everything set up in less time than originally estimated. I would definitely use Estes again, from the first estimate and discussion with Russell through the install, I had no complaints and everyone made the process as smooth as possible.

Michael Rodriguez

a year ago

Estes Services was completely professional from the beginning to end. We used them in 2021 during an emergency when our air conditioner stopped working. They were able to repair it temporarily to get us through the rest of the year. We did have Chris McBride come out and give us a few quotes but at the time, we just couldn't swing replacing the unit.Fast forward to this year, I reached out to Chris M. again who came by my house the next day to draw up a new estimate. Chris was easy to work with and knowledgeable of what was needing to be done.This quote was on a Tuesday and the whole team was at my house on Friday for AC replacement and new duct work for returns in the attic. They worked fast, efficient, and were in and out within 1/2 a day. Geovani, Carlos, and Brandyn were perfect.On Monday (today at the time of writing 5/16/2022) Howard and Patrick showed up to build an encasement for the return that was exposed. They were quick and were in and out in no time. The work looks great as if the wall existed the whole time. They even did the base molding which is something I didn't even think about.I've currently talked to them about doing insulation as well just because this whole process from start to finish has been great.10/10 would recommend.

D.T. Gray

a year ago

I just paid $60 for an water leak inspection. All they did was show up and tell me what I already told them and left. (I have running water in the walls no visible leaks. My water heater runs constantly but when I turn it off the running water stops. I figured out there was a busted pipe in the ground three days before they showed) While the technician was nice all he could do is recommend another company come detect my water leak and then told me how much it would be to repair it and left. I feel ripped off. Won't be calling them back.

Brian T

3 weeks ago

I’ve had very good experiences regarding the HVAC service

Michelle Stone

6 months ago

Loved having Fray and Dominic replace my AC unit. Very professional , responsive, technically adept and courteous!

Justin Howell

10 months ago

We used Estes for our new HVAC system and twice a year maintenance. Paul was the technician who came out to service our furnace ahead of the winter season. He was very thorough and professional. Would highly recommend Estes!

John Doe

a month ago

Service is great! The person they sent L.A. was very professional! Estes stick to their word...my clog was drained on July 4th and they came on July 5th fixed it and told me any issues I had! Will be using for now on going forward.

Leigh Ann Herrin

3 years ago

I would highly recommend Paul Harrison from Estes for all of your HVAC needs! He was punctual, courteous, friendly, honest and very knowledgeable. I will be purchasing my new furnace from Estes with complete confidence knowing I got the best price with outstanding service!

Judi Quinby

7 years ago

I have been a loyal Estes customer for 20 years. Last week I purchase a new HVAC/heating system and new hot water heater. When looking for purchase the system, I didn't bother to look anywhere other than to Estes. I have always received fast, reliable service and I have never felt that I was not being treated fairly or given the best price available. Estes offered up a great financing package for the entire system.All of the work was completed in one day by two very professional installers. Fray and Dakota arrived on time, explained my systems to mean. They were extremely friendly and professional. They worked together extremely well and had my system up and running in a short while.If you are in the market for HVAC, heating or a water heater, I would strongly urge that you check out Estes and if you decide to purchase from them, as for Fray and Dakota.Well done Estes. I am a loyal customer.

Sue Carmichael

5 months ago

Needed electrical work done called late on Monday night and Estes sent Nick Henderson out fixed the problem loved the response time highly recommend them.

Stephen Gruver

2 years ago

Estes did an amazing job from start to finish! Excellent evaluation, great advise on the solution and perfection with the equipment installation! They pointed out issues that other companies simply missed. They provided several options on equipment and gave great guidance on the benefits with all the options. I am now using them for annual maintenance as well. Feel confident that you will be treated fairly with honest assessments and recommendations! Highly recommend Estes!

emilio c

4 years ago

After a week long of dealing with god awful companies with 1 star reviews that our home warranty company referred to us, I’m glad we were able to get prompt service from Estes. Robert was very kind and knowledgeable and was able to repair our A/C issues. I’m very happy with our service and highly recommend him and the company he represents. Thank you so much for your help Robert! We truly appreciate you!

Gene McCoy

5 years ago

I had a new HVAC system installed today. The installers Jeremy and Luke did an outstanding job. They were courteous, professional and efficient. I would highly recommend Estes Heating and Air. Also Chris Mcbride was a big help in my selecting Estes and Carrier for my system. After receiving two other quotes I selected Estes at an actual higher price because Chris was the most professional of the three in performing his j-load assessment. it gave me the confidence that Estes was the correct vendor for me.

Jose Tollinchi

7 months ago

I've tried calling their emergency number and it goes to a message saying that no one is available to answer at this time. I called a number I had from the installation day and after a few calls he said he got a hold on the maintenance manager and that he was going to see what's going on. Long story short, there's no answer in their emergency line on a Saturday at 9:30 am and there's no return calls either.They Installed an exterior tankless gas water heater. They promised the unit won't freeze and it did.Amazingly the cold water is fine! We have plenty of freezing cold water but the hot line is frozen!! Makes no sense at all.The installation doesn't seem to had been done completely to 100% standards. The pipes are not insulated and the holes they made into the wall are not sealed.

Pepe Boca

10 years ago

Estes just installed a new furnace and air conditioner and the service was excellent. The estimate for the work was competitive or better then other estimates I received. Their techs showed up on time and worked very hard all day. I had a difficult installation in my attic, but they didn't give up and didn't finish until 12:45am! I would recommend them 100% for your heating and cooling services.

James johnson

7 years ago

We are big fans of Estes. Raymond has been our service person for years and does a great job. This year our A-C went out and Raymond explained to us how it was not worth repairing and the advantage of replacing it. Raymond also let us know our hot water heater was discarding hot water out the outside of the house. He Call Chris who came out the the next work day. Chris also did a great job giving us several options. We made our decision and arranged to have the new unit put in the same week.Fray, OT, & Dakota came, installed the new unit and replaced the hot water heater. The guys were super nice and explained everything they did. Some modifications had to be made, but there were no extra costs. All this happened in less than a week. Excellent job by all of the Estes crew.

Scott P.

4 months ago

I called Estes Services to perform maintenance on my water heater - which apparently you are supposed to do yearly but no one does. They quoted me a price and sent an email to confirm. Their service person (Kent) called ahead of time to let me know he was on his way, and showed up on time. Once here, Kent let me know that the original quote was actually more than the service would cost and explained why - he certainly could have charged me the original price. Kent was professional and thorough, explained everything he was doing and why. I highly recommend and would use them again.

Paul Oberman

a year ago

Marcus, Bryan, Brad, and Brandon were excellent, professional, friendly, and kept me up to date with how it was going. They explained everything clearly and got the work done, and we are now very upgraded!

Gayle

5 days ago

Our AC went out last week. After a no pressure meeting with Justin, we decided to replace our unit. Techs Jason and Kareem were out the next day and did a great job installing with no disturbance to those in the house.

Sam Mills

6 years ago

Sam was our Comfort Analyst. He examined our old systems and recommended the replacement systems. He was very knowledgeable about the product and answered all of our questions. He was very personable as well.Ed, Jacob and Thomas were our installers. They were all, prompt and courteous and technically knew their jobs. They were also very efficient. All systems were install within a few hours with very little interruption. If I ever need another HVAC system installed, I would like these Guys do it. Good job Estes Team!!

Oliver Pennington

3 years ago

Trey from Estes has been great both times he has been out and offers honest advice. We decided on a replacement, Trey scheduled Justin to come out the next day to quote on new system. Again Justin was on time and I feel gave an honest evaluation of what we require and quoted without trying to upsell or pressure for a sale. Outstanding customer service from Trey and Justin

Derico Dabney

4 years ago

Prompt and professional service. However, all fees were not disclosed during the scheduling process.Lee, the Service Tech was great. I'd give him 5 stars if I were only rating his performance.**************************************************************************Update: After my initial review, I was contact by a member of Estes customer service team who inquired about how they could make my experience better. I saw this display as a level of service that's often lacking with many service providers. Great way to seize this opportunity to perform. I've updated my rating from 3 to 4 to reflect my overall experience.I would recommend Estes to other home owners, and I suggest that any potential customer inquire about all possible fees upfront (diagnostic fee as well as hourly rates), and I would also suggest that any homeowner using the service, request that they are notified prior to start of any repair work that is to be billed at the hourly rate.

Rhona Joyner

7 months ago

I’m very satisfied with the professionalism and expertise of Technicians Jason and Dominic. Estes thank you for providing quality and expert technicians who repaired 3 HVAC duct runs. Thank you. Have a blessed New Year in 2023.

Nicole Beers

9 months ago

Hunter was extremely knowledgeable and offered suggestions on ways our unit could function better for us. I appreciated that he wasn’t pushy but instead said to call whenever we were ready. Hunter was delightful!

G Perkins

a year ago

Estes has always been my go to company for my vacation rentals in the Atlanta area. Brad and Brandon were extremely professional and a pleasure to work with.

Gilbert Williams

8 months ago

Jacob Dendy was knowledgeable. He answered our concerns on our HVAC system.
He explained why and what he was doing and we are extremely satisfied with using Estes Services.

Mishelle Rivera

2 months ago

Very professional and informative! Have used them to install my new HVAC & AC, as well as fix some plumbing issues. Highly recommend.

Barbara Emerson

7 months ago

2007 HVAC unit changed out with a new unit. HRsd and Trevor did a great job. They were very knowledgeable and kept the area so clean during and after the install.

Brian Egan

3 weeks ago

Efficient and professional install. Fray, Ruben, Jered and Trevor answered all my questions about the new system.

Gladys BRANIC

a year ago

Elliot B, was the plumbing maintenance service inspector for my sinks, toilets, water heater, showers, bath tub and washer hoses in my condo on 12/08/21.He is very knowledgeable, thorough and informative. He followed the COVID safety dress guidelines and respected my floors with shoe covers.I hope he will be available for my next maintenance visit.He is definitely an asset to The Estes Services Company.

TJB

4 months ago

Techs Jason and Dominic were very professional and knowledgeable of the installation of 2 dedicated HVAC ducts to alleviate stress off of my system. The consultant Jason was also very helpful and honest in diagnosing the repair needed to help my system. Estes has been great since installing the unit in 2017.

James Trimier

a month ago

I've been slow to respond because I've been catching up on sleep.Sleep missed because of the heatwave. the service was more than five stars! The crew (Marcus, Jeff, and Juan) showed up on time and went about the task at hand after explaining what wasto be done. I just stepped back, and they were finished in no time and they even cleaned up after the work was completed. I see now why Estes has been around for so long! Bravo!!! You can't go wrong with Estes!!!!

Robert Smith

3 weeks ago

If your capacitor goes out save yourself $361 and order a new one off Amazon for $36. Undo 2 screws and install it yourself. If you're not sure pay the $80 for the service call to tell you the capacitor is bad. $282 for $36 dollar part that can be installed in 5 minutes is robbery. Went out to say no thanks and it was already installed.

Dallas LeDuff

9 months ago

Jason, Gio and Tobias came today to install a new A/c and furnace. They did a great job and were the most knowledgeable and polite service people I had enter my home lately. They were prompt and neat and very professional!!

Robby Jackson

6 years ago

We have used Estes before for HVAC, and I have tried their plumbing service, so I thought I would try their electrical. I was very pleased. Justin and Britt arrived well within the appointment window and were very professional, and friendly. They did a great job. They were thorough and quick, but not hasty.

Justin D. Cotton

a year ago

Jason and Josh did another fantastic job!Arron and Thomas just completed a full HVAC system install for us, and they did a complete and professional job. Chase also spec'd a suitable system for our home, and his quick and accurate price estimate enabled us to have the system completed the next day. I've used Estes for years at various properties in Atlanta, and they continue to impress.

Richard Snyder

a year ago

Brayden from Estes did a great job servicing our Carrier Infinity system. I have been with Estes for 15+ years and the are always prompt and professional.

Bobbie Love

3 months ago

Jordan was great! Very professional. He explained what was going on in a way that I could understand. Thank you!!!

Jeff Cheek

10 months ago

Once again the Estes team had great communication, showed up on time, and took the time to complete the task. Jonah McClure did a great job!

April Lee

a year ago

I have always had really good experiences with Estes and today was no different. I had a hole in my refrigerant line that was inaccessible from the attic. Alex, Tristian, and Josh came out and spent the entire day diagnosing the issue and then pinpointing the leak. By doing such careful measuring and prep work before cutting into my drywall, they only had to make 1 hole which was great. Once they found the leak they were able to repair it and then get my cooling system back online. It was a really long day and I appreciate all of their hard work.

Mark Hoppert

10 months ago

Brad, Brandon, Tyler and David installed a new HVAC system in our home today. The crew was quick, polite and professional. Good job! We've been using Estes Services preventative maintenance program for years and have been very happy.

ma m.

10 years ago

We’ve used Estes for our AC maintenance and various repairs for several years and have always been happy with their service.Recently, we hired Estes to replace all of our rooftop ducts. It was a fairly large job and although we ran into a few bumps during the project (mostly weather related), I can’t say enough about the excellent service that was provided by Mike Todd. He kept an open line of communication at all times and personally saw to it that everything was taken care of here. He truly went above and beyond!Estes conveniently provides a wide range of services and I will now recommend them to all of our sister locations in the state of Georgia.

Stephanie Parisi

8 years ago

We had a great experience with Estes from start to finish. Our team was Cody, Chase, James, and Patrick—each of them provided exceptional customer service. We required a furnace replacement and they made it a painless process. They even cleaned the area when they were finished. I look forward to working with Estes for years to come, and also recommending them to family and friends.

A C

9 years ago

The positive reviews for Estes are warranted! I researched and met with several companies before deciding on Estes to replace one of my a/c units. They are slightly more expensive, but you definitely get what you pay for. I received the best customer service from Estes beginning with our initial home visit, ending with the installation. Chris McBride was the rep who walked me through our new unit selection. He was extremely personable and funny (while maintaining his professionalism) and answered every question I asked (all 1,000 of them!). Mark and Jared installed our new unit. I could barely tell they were here as they maneuvered around making sure everything was top notch. Their 4-5 hours of work made me feel confident the install was thorough and handled with care. They were also professional and took their time explaining my new unit and answering questions. I'm tying up a few loose ends with Estes which is the only reason I didn't give them 5 stars. However, I'm confident they will finalize everything with as much care as they have thus far.

Den ATL GA

5 years ago

I signed up with Estes services about 10 months ago. Their customer service and technicians are all very professional and efficient. They keep my heating and AC unit running smoothly. Technician “ Lee” was here today. He was very friendly, professional, and efficient! I highly recommend Estes service. They have a great reputation!

Phil Handley

a year ago

Tyler and David arrived early this morning and after a quick introduction to my home they got to it. They installed a new, complete HVAC system in my home during a heatwave in June! The guys were proffesional and communicative throughout the install. They did great work and finished more quickly Than I anticipated. They left all spaces they worked in clean and cooling rapidly. Thanks for your hard work.

Richard Pepe

a year ago

I just had a new system put in this past week and my install team of Brad, Brandon and Josh did an amazing job. I had to leave the house unfortunately to tend to business and these guys kept me informed every step of the way. They over came a slight issue and had my new system up and running. I believe in this company as they care about customers and provide top notch customer service. Thank you to the entire team!

Michael Yates

4 years ago

I was very please with Estes. They were able to access my HVAC unit, which is located on the roof of my house, when the first company I called said they could not. They showed up well within their appointment window every time and always gave me a call to let me know when they were 30 minutes from arriving. In particular, the two technicians I worked with, Lee and Trey, were very friendly and professional. I felt that they gave me clear, detailed information about my repair options and offered advice that was truly in my best interest. I will definitely use Estes for future repairs and recommend them to friends and neighbors.

Mike Humphries

7 months ago

I called to schedule service on Wednesday. Was confirmed for Friday. At 3pm and 5pm on Friday I called and spoke to Elisa (very nice ) and she assured me the tech would be on their way. Just got a call from Paul and he said it’s too late and I don’t want to get wet and deal with this right now. Elisa told me I could call til 8. Now it’s 620p and I can’t get through. I have spent THOUSANDS with this company. Never again. This is ridiculous. I could have confirmed someone else to do the work. Estes ain’t cheap at all folks. So frustrated. Wish I could give zero stars.Edit : Paul kindly called me back after he realized he came off short and explained : “we don’t cut deck boards “ well that’s exact what I told the service department that was needed to get to the water line. Again, ridiculous. If I was told this I could have some one come by and pop off the deck boards prior to today.

Oswyn Hines

8 years ago

David Sharpe did a great job with my install. He was on time and finished within a couple hours and cleaned up after the job. The other Estes representatives that I worked with to get this done were also very professional and responsive (Brandon & Nicole).

elvis presley

a year ago

They installed a mini split system and after a few days the wall anchor is coming away from the bracket ,they left my duct work messed up from old system, the electrician drilled too low in siding and chipped that, they scratched the finish off the outdoor unit, now waiting for people to come repair all these issues but they were not the cheapest quote but so far have done a terrible job in the quality of their work. They came back and fixed some of the issues but I may have to call them back again due to sloppy install on the electrical whip as the first holes were too low so they damaged my siding 2nd try it looks like only half the clip is secure so over time it will droop down. Does not look up to code to me….they rush the process and do sloppy work in my opinion or at least the crew I had dealings w…now a 3rd visit already had a supervisor supposed to come out this week and a water leak appears to be coming from the new system and they won’t send anyone out until Monday so the mold can grow faster I guess???As an update they made it right by removing the mini split and repairing the house and issuing a full refund and were equally shocked and dissatisfied w the crew that did the work. They either did not have the drain hooked up at all or completely causing the leak and broke a clip inside the unit to cause a rattle in any case it is gone now.

Andrea Wright

3 months ago

From my first phone call for service to my (rather bad news) of needing to replace my ac unit Estes employees have been outstanding! Jeramy , Justin & my expert installers Fray & Ruben thank you for making the difference!

tonomora brooks

a month ago

Technician was great from beginning to end and very professional. Will definitely use Estes for A/C maintenance needs.. Jennifer was very helpful and knowledgeable with a great attitude 👏🏾

Tarius Bell

7 months ago

My service technician was stellar!! Excellent customer service and very professional. He answered all of my questions and provided helpful continuity tips for the future I truly felt that he is an expert to his craft.

Elizabeth Boassy

a year ago

Very pleased with the guys from Estes that came to my house for a whole house repipe and tankless heater installation. Preston Hayden Juan and Barry were fantastic to work with. They were all everything you would want a repairman to be knowledgeable courteous and on time both days. Would not hesitate to call the A TEAM back for any other service that my home would need. Preston was extremely helpful in arranging financing for the project. He went above and beyond for us. Extremely grateful! Great job guys!

Tiffany Post

a month ago

From our tech Thomas who worked hard to find a leak to Collin’s amazing search for a new unit to our installers Juan and Bryan, the attention to detail and customer service is unsurpassed with Estes. We’re glad to finally have all 3 units under their care.

Melody Mason

a year ago

We had an entirely new HVAC system installed shortly after buying a new home and learning that ours was not the appropriate size. The team sent to our house was Brad, Brandon,Tyler, and David, and they were awesome. Such hard workers, communicative, tidy, and I’m really not sure they ever even took a break! They seemed to genuinely care about making sure we were comfortable on our home again. We feel good about the product we received and really can’t believe how quickly everything was turned around and installed, given the magnitude of the project.

Michelle W

a year ago

Jason and Tobias did a great job of fixing up our HVAC system and get us where we needed to be. They were thorough, courteous and I'm grateful they could come get us in order and ready for summer in Atlanta!

rick j

2 months ago

Josh was very professional, explained his findings on my system and quoted a price. Everything he recommenend made sense. I called back the next day to scheduled to have the work done. It was comleted and I was satisfied with the work. I highly recommend Josh! Estes is a top notch company!

Bob Nelson

a year ago

Marcus and Bryan did a great job installing my new Carrier 14SEER AC. Collin came out the same day problems were found and we had quote later that day. Two days later, we have a new AC. Very professional team.

Nauman Butt

a year ago

they say you get what you pay for, that came true for us when we worked with Estes. Had a new AC unit installed by a different company, and let alone the unprofessionalism that the company showed, the system stopped working in just 1 day. then we contacted Estes, which we should have done earlier. It was a difference of night and day. From the first convo with the dispatch lady till the pro arriving and getting the work done, they were nothing short of professional.scheduling was so easy and they keep you posted about each thing, from arrival time to estimate of work and then detailed diagnosis.Yes they arent the cheapest but without a doubt the quality of their service is well worth it.

Rachel Quesada

a year ago

My furnace (original to 25 year old home) stopped working. I got four quotes from reputable companies. Estes was not only a great price, but Leverne, who quoted me on the replacement unit, understood what I wanted and I felt confident choosing Estes. Hector and Damey performed the installation and did a fantastic job. They were considerate, professional, polite, and most importantly, they did a quality job.

Brooks Holifield

6 years ago

Estes did a really good job on our furnace repair. Marcus worked expertly to replace the plenum and some of the duct insulation, and David was quick to respond with our estimate. We are happy with the company.

Pamela Price

4 months ago

We have been using Estes Services since moving to Atlanta 5 years ago for routine maintenance and repairs. We have always been pleased with the service technicians and today's team of Jason (lead) and Dominic were exceptional. They installed our new furnace, thermostat, dampers and ductwork. They were very professional in every way. You could not tell we had major work done in our home when they left. We appreciate their excellent work.

Cynthia Bradshaw

2 weeks ago

Called to renew my maintenance contract and scheduled winter HVAC service. Natalie was very friendly and professional.
I have used Estes for 30 years and have always been extremely satisfied with their service and staff.

Charlotte Grinage

6 years ago

We got two new carrier air-conditioners from Estes last week and had a great experience! Billy was incredibly thorough and professional when he came out to give us our estimates and after they quickly fit us in Jared, Byron and Jered worked tirelessly and did an impeccable job installing the units. They were polite professional and extremely thorough and I would strongly recommend this company based on their integrity and level of work. The amazing financing options you guys provide made it all possible and we couldn't be more pleased. Thanks also to Joel Heller for sending this great team of guys to take care of us and for the peace of mind of a job well done!

Bailey Dean

8 years ago

We are very satisfied with Estes, after having to replace our upstairs air conditioning unit earlier this year and our downstairs furnace today. Not something we were looking forward to as homeowners, but it is nice to find a company we trust. Grateful for our technicians today, Donald B. and Cody L. Both were professional, efficient and courteous and made sure the job was done right before they left. Thanks!

Dan Walls

8 years ago

I have been a loyal Estes customer since 1998. Outstanding service, quality Carrier products warrantied for ten years. I had two central air conditioning systems replaced today with energy efficient Carrier units by two outstanding technicians-O.T. and Brian.They worked all day and were not in a rush. It was very clear that they were not leaving until the new systems were perfect. While there are many heating and air conditioning companies operating in the Atlanta area, they are all looking up to Estes. I maintain a service agreement for all of my heating and air conditioning systems and I recommend that arrangement. I can promise you that you will NEVER be disappointed with Estes-if you are they will guarantee to make it right.

Jim Wilson

6 months ago

Juan and Bryan took care of the installation of a new Carrier HVAC system, replacing an old, tired Trane system. They showed up punctually, went right to work, carefully moved items, put floor coverings down, and were very polite, professional, and courteous individuals. It was a long day for them, but they took the time to clean up, inspect and double check their work, and go over what I needed to know as a home-owner.Moreover, Justin Hancock, my sales representative followed up with me, and has been a true pleasure to do business with. He’s very informed, having been a technician at one point in his career, he can easily and simply explain in layman terms what you’re buying, and why it makes sense for your residence. I’m a repeat customer of Estes because they treat their clients right, with respect, fairness and loyalty. My compliments to this company!

Lianne White

a year ago

Marcus and Bryan were very professional. They worked diligently all day in extreme heat. They were awesome. Estes knows how to treat customers. My comfort consultant Leverne Jackson came out the same day when I had no ac when temperatures were over 90 degrees. He explained all my options and also recommended some duct work tweaks for better air flow based upon my issues. Highly recommend these guys. No wonder they have been in business so long.

J Brownlee

8 months ago

Jaime, with Estes Services was great! He was very professional and went above and beyond to diagnose my issue. Jaime explained to me in layman terms what was going on. He was very confident in identifying the issue. My heating system is now back in business with no issue. I am very satisfied with the outcome.

Andy Bruner

10 months ago

We had Preston come to repair a water leak that ended up needing a new water heater. Preston was friendly, professional, knowledgeable and efficient. We are well pleased with the work performed.Thomas inspected our HVAC unit is keeping an eye on a couple of things that may need repair or replacement in the future. We have been pleased with the quality of work from Estes.

Ginger Willis

7 years ago

This is my second 5-star review for Estes. Chris and Cale came this week to replace our heat pump. It was a big job, but they made it look easy. Once the work was done, they cleaned up and left it better than when they arrived. They even found some touch up wall paint and touch up around the area where the new thermostat exposed the old paint and where there were marks on the wall. It was a pleasure to have them, and we will continue to use Estes as out go-to!

Danny Ludeman

6 months ago

I scheduled service on my kitchen exhaust but the technician informed me when they arrived they no longer perform this service (despite sales signing me up for it and recommending an annual service contract). The scheduler said they would be sending a new technician out who could perform the service that day. I never heard back. To their credit I was refunded for the annual contact when I called back again, but a lot of hassle could have been avoided if they had been up front they stopped performing kitchen exhaust services.

Shelly Moore

9 years ago

It's never any fun to have your furnace go out...especially during a cold snap before the holidays but I knew it was coming as my furnaces were old and on their last leg. Estes to the rescue! For many years, I have relied on Estes Heating & Air to maintain my furnaces and air conditioners via an annual maintenance agreement. I trusted my regular technician Lamar (who retired this year...happy retirement Lamar!) to keep me up and running. It was only natural to turn to the Estes team again to replace my old equipment and set me up with a new and efficient system. The nice ladies answering the phone did a great job getting someone out to the house quickly to analyze the units and costs for replacing...enter Chase who did a great job explaining the systems for replacement and working with me on a payment plan. We scheduled an installation date and the crew arrived promptly...as always, polite and ready to get the job done. Fray, O.T., Ryan and David did an excellent job and had all systems running smoothly when they left. Fray took time to show me the new thermostats and explain warranty registrations. I called Estes the next day and had my regular technician, Russell, stop by to check out a plastic odor which I found unusual (he checked everything and explained the odor was the residue of a sealant drying which would dissipate in a couple of days...he was right). While at my home, Russell took time to program my thermostats and give me more info on the systems...and all of this was on Christmas Eve! I'm so pleased to have a new system...and I would certainly recommend Estes for installation as well as maintenance.

Ryan Almond

8 months ago

Bryan and Juan from Estes installation team did a great job installing our new furnace. We also had a one new return vent and one new supply vent installed. I’m very happy with the work and I would recommend Estes for anyone needing HVAC work done in their home.I also have to thank Collin, Estes comfort specialist, for spending time with us and helping us understand our options.

Mark O. Ward

3 weeks ago

Marcus, Jeff and Juan provided excellent service. They installed a completely new A/C system quickly and professionally. Friendly, helpful, knowledgeable people. A big thank you for their service.

George Shingler

3 months ago

Estes installed newA/C unit. Wood fence around new unit was too close and had to be replaced. Patrick came when scheduled, brought replacement lattice fence, installed it quickly and fitted it perfectly around new unit. Very professional job!

Carlos Carvalho

a year ago

Great service from the time I called ESTES and the time they installed my air conditioner. They are responsive and quick. They know what they are doing. Leverne is a great consultant and Hector and Danney are great technicians!

darran shepherd

a year ago

Estes service replace my attic steps. The service tech was on its way up to service. The AC unit in the hinge broke away from the ladder. The tech took pictures of the ladder . Call his supervisor submitted the pictures . Within days Estes out Mr. Patrick and Tobias to install a attic ladder . Patrick and Tobias done. A super job installing the ladder. Very professional. Very detailed. Just so all around. Great experience! I just want to say thank you to the both of them and Estes service.

GINA HUNTER

a month ago

Estes is the best!!! I was in dire need of 2 HVAC units doe my home and Estes was able to send a sales rep, Jacob, the same morning that I called. Jacob effectively assessed my needs and thoroughly educated me on the products and pricing. The next day technicians arrived for the install. Jared, Byron, Carlos, and Brandon were prompt, knowledgeable, professional, efficient, and respectful of my home. I will continue to use Estes for my home needs and will not hesitate to refer family and friends.

Darrell Robinson

a year ago

We've been a customer of Estes for over 20 years and the reason why is because of great customer service. I would like to highlight two exemplary young men who represented the company very well. Jason and Ali were very professional, courteous and friendly. They completed the job in a quiet and efficient manner. Jason took the time to answer our many questions without appearing like he was in a rush. He treated us with the upmost respect. He took extra time knowing he had another job to show us how the new system function. We really appreciate their high standard professionalism.

David Wright

5 months ago

Brayden and his colleague did a fantastic job installing a new furnace for us. Justin in sales was fantastic too.

Angela Morgan

a month ago

I receive a new heating and air service from Estes, each time that I have contacted Estes customer service. I have received exceptional service the last agent, Miss Jennifer Dorsey took the time to find information that nothing to do a/c and she email me all of the documents. She also took the time to answer non-related questions as it relates to my Home issues not AC issues, so I really do appreciate her time and courteous Ness in providing none AC questions

Cheryl Swider

3 months ago

Paul inspected, found and fixed a “clicking” sound in a newly installed Carrier system.Paul is knowledgeable and patient when answering questions by the consumer.I find Paul to be one of the most competent, kind and personable service representative I have dealt with.I could only hope all service representatives provide customer service the way Paul does.

Charles Wingo GMail

9 months ago

Nick Henderson did an excellent job of diagnosing a problem in our house of an elecrical circuit that failed. Resetting the circuit breaker did not correct the problem. He found that the problem was a soft reset that he corrected. He also found an open connection on another circuit and repaired that problem as well. In addition, he found on other breaker that was hanging of the buss and reinstalled it.I am most happy with the skillfull service Mr. Henderson provided to me. I recommend him and Estes Services enthusiastically. They are welcome to use me as a reference at any time.

Kima Tatum

3 weeks ago

We had Estes come out last week after our air conditioner went to its maker in the sky. Everyone was so nice and helpful - Alan did his best to try and repair our old unit. Collin our sales rep was so patient with all my questions and did not try to pressure us to buy anything we did not need. Our installers Juan and Bryan where at our house early the next day to install our unit; they were so polite and professional in their work, never complaining with all my hovering and questions. They left us with a very happy home.

Ashley Anderson

7 years ago

Estes Services is a highly professional company that performs quality work. Laverne, the sales representative, was knowledgeable and detail oriented. He gave us confidence that Estes Services was the ideal company for our HVAC replacement. Jared and Byron replaced our HVAC units in one day. They were very professional and courteous and cleaned up after completing the work. Our experience with Estes Services was excellent and we would highly recommend Estes Services.

lee williams

2 months ago

Estes' reps Nick and Joey were able to assess my electrical issue and solve it very quickly. Their installation work was thorough and professional. Nick's flexibility with the scheduled time was greatly appreciated. These electricians have earned Estes my first call for electrical issues in the future.

Rakesh Lakhani

2 months ago

Brandon provided great service and offered fantastic advice on how to address issues with the HVAC system

Teresa Watson

5 years ago

Luke, Santiago, and Jeremy were a great crew: Courteous, knowledgeable, one time, efficient. They installed my new Carrier Heat Pump system, made adjustments to my returns and supply lines, removed my old system, and cleaned up in less than a day. These three professionals worked as a real team. I strongly encourage anyone with needs for a new system to call Estes. And, on another note, Ben is my routine systems inspector and a genuine pro! Estes is the finest HVAC company I have worked with in over 45 years of home ownership. Thank you!

Doris Gilstrap

11 months ago

Mr. Geovani and Tobias did a very professional job on replacing our HVAC system. They were very courteous and we will recommend them and the company to our family and friends.

Mike Roby

a year ago

Came home late one night to find our system wasn’t working. Next morning called Estes and they sent someone out (Brayden R.). He gave a full inspection and uncovered we had a motor go bad. Within a short period of time we had it repaired and working. Very professional, great value, and great customer service. Highly recommend.

Harry Bosma

10 months ago

Water supply line sprung a leak in an interior wall. They were able to come out with 4 hours and repair the pipe. Justin was very friendly and professional.

Melissa Dunn

9 months ago

Jonah McClure arrived on time and was professional and thorough. Maintenance was completed in a timely manner, and he answered all of my questions about an additional service I was considering. Wonderful experience all-around.

Gary Charles

a year ago

Excellent experience with company. Same day service and quick response. Noah and Josh were very professional, polite, and friendly. They quickly diagnosed my AC problem and ensuring the AC and heating system was operating properly. My system is about 30 to 40 years old and they suggested possible upgrade options that could be addressed in the future to ensure the safety of my family. Thank you and I would definitely recommend Estes and would call them again with future issues.

Blair Tait

6 years ago

Estes was wonderful to work with on our recent install of a new HVAC system. OT, Thomas, and Alfredo came out and did the installation and Laverne came out to do the quote. They were all extremely professional and knowledgeable, and ALWAYS showed up exactly when they said that they would. I would highly recommend their services. We will be continuing to use them for maintenance of our new system as well!

Janice Black

9 months ago

The team (Carlos, Fray, Ruben and Brandyn) was very professional with a great attitude. They called 30 minutes prior to arrival and were prompt. They immediately went to work and worked non-stop until the job was done. They cleaned up behind themselves and made certain everything was in its place. I highly recommend them.

BILLY MANUEL

a year ago

Turner was our technician today. We really liked him. Serviced and cleaned both hvac units. Very helpful explaining what he was doing and keeping it simple. Would like to have him visit our place next time too.

Jeff Funderburk

a year ago

Had multiple services performed by Estes Services this week. Monday upstairs HVAC tune-up and diagnostic with Darryl, Friday am Upstairs A/C warranty repair with Ken and also new A/C install with Jason & Josh. All technicians were professional, knowledgeable and great to work with! All work areas were left neat and clean. Laverne, salesman, was also enjoyable to work with.

Mark

5 years ago

Recently, the A/C unit for the main floor of my house developed a coolant leak and was impractical to repair given the age of the system. In looking for a new replacement A/C and coil, I contacted 3 companies online to get estimates. Estes immediately called me back and scheduled a convenient appointment after 5pm so as not to conflict with my work schedule. The Estes rep, Chase, showed up right on time and was extremely helpful, informative and did not try to upsell me to a more expensive unit. While Estes estimate was in the middle of the 3 that I had talked to, I went with them anyway because of Estes reputation and the honest and open manner in which Chase helped me. We were able to schedule the install the next day and Carlos and Rafael showed up bright and early. They were friendly and professional and worked hard for about 4 hours to do the install and install 2 new return ducts. The new unit works great and is icy cold. I would highly recommend Estes Services to anyone considering a new A/C.

James Courtney

6 years ago

Patrick and Aaron from the Building Performance division of Estes came and repaired our walls following the replacement and move of our electrical breaker box. They both were very professional with the service provided. The repairs were so well done that it was difficult to determine where the repairs were made. They even cleaned up when finished. We couldn't be more pleased with the work. We highly recommend Estes Building Performance and both Patrick and Aaron. Thanks guys!

Milena Nelson

10 months ago

Tristan was professional and kept me updated on diagnostics and repair status. He went above and beyond to procure the part he needed for the timely repairs to be done. We appreciated his help very much!

Lurch 1947

7 years ago

The companies reputation and installers/repairmen as always are top notch!Fray and Dakota did an excellent job as I knew they would. I have used Estes for well over a decade and have always been satisfied with the quality of their work. Keep up the good work you do , guys!TONIGHT I'LL BE ABLE TO SLEEP IN MY OWN BED AGAIN AND NOT ON THE FLOOR IN THE LIVING ROOM!!!! =0))))))))))))))))))))))

James Dotson

a year ago

Brad and Brandon are amazing!! Fast, efficient and very personable yet professional. Cleaned up everything before leaving and the system is working great. We discovered the problem on Wednesday night and on Friday at 1:30PM we had a working system. We could not be happier. Thank you!!

Brandon Oravetz

11 months ago

Elijah, Jered, Sam, and Trevor were as good as it gets!Elijah had worked at my home before on a mini-split we have. Extremely helpful, responsive, on-time, and very professional. Diagnosed the problem quickly and provided options.Sam showed up literally the same day about two hours later to see what needed to be done to get our house cool again. Again, provided many option and discussed the pros and cons of each. No pressure, just allowed me time to make my decision.Jered and Trevor were here the next day to get it done! Rockstars! Guy were on point and did an outstanding job!! Couldn’t be happier with our new AC. Man! Things have changed in the AC game since our 20 year old system..!I had electrical come out on Saturday to fix some nonfunctional can light in our bonus room. DONE! Then I just pointed out my attempt at changing our old doorbell. I had the shell of the new one I was going to install. Couldn’t find the important part… This guy had a doorbell on the truck!! DONE! Told my wife I did all this while she was out.. Ha! She knows better..Sorry for the length! I just know most people only take the time to write negative reviews. Estes Services earned this review! Cheers!!

Kate Nevins

4 months ago

Fantastic service yesterday. I have a contract with Estes for heating/air, electric and plumbing. I love that they are just a call away when I need them! They were also great before I had the contract when I would call they on an as needed basis. Either way, Estes is a good supplier of services.Yesterday I got the (free, under my contract) spring maintenance of my air conditioner and furnace. And, he then analyzed why my heat/air is uneven throughout the house. Very useful! He really went the extra mile for me.And, he was so polite and respectful of my home. I love the little booties all the Estes folks wear when they come inside, and the way they take away any trash like the old filter when they leave.And, Estes is great about coming in the timeframe they tell you they will.

Omid Zanjanchian

a year ago

Brad and Brandon were phenomenal!! My unit was leaking into the return air box and was filling it up with water, needed a filter rack (filter slot was bent from previous installer and filters were getting sucked into the unit), not enough return air coming in, and supply ducts that were pinched off. So many different issues to tackle that they worked on diligently and efficiently to make sure everything was properly addressed. Then they took the time to walk me through how the dampers work and explain the airflow of the system. We checked all the vents and they are getting much better airflow, no more leaks since the unit is draining properly with the pump they put in, and my unit can now effectively battle it out with this Georgia heat! Thank you guys so much for your professionalism and top notch service!!

Vivian Scruggs

7 years ago

Had my air conditioner replaced today. The 40 days of 90+ temperatures sent my old unit to its final resting place. The Estes technicians, Fray & Dakota, were the best!! On time, professional, knowledgeable, answered all my questions, left the area clean, not to mentioned installed the new unit efficiently and my home is cool again.Estes has always provided me with excellent service and today was in keeping with that traditions!

Carla Selfridge

2 months ago

Fonte was very knowledgeable and professional I will definitely refer Estes to anyone who need of HVAC service.

Bob Tobey

7 months ago

I couldn’t be happier with the service that Estes provided, from the moment I picked up the phones to the time the plumber (Justin) left. The entire process was professional and customer oriented. I joyfully and enthusiastically recommend Estes to anyone.

Chel

5 years ago

Working with Estes has been an exceptional experience! During today's visit Lee and Patrick with the Building Performance Department came in and knocked out a job that I thought would take all day in less than 2 hours. Tyler who works with the plumbing department was very honest in a previous visit while simply doing an annual plumbing inspections. His advice not only made me knowledgeable but ensured I was in great hands. Along with plumbing I also use Estes for heating and air maintenance. All of my heating and air techs have showed mastery skill in their profession. You are guaranteed to meet the most professional individuals working with this company. If you ever have an issue they will handle it without a hassle.Thanks Estes!

Egrics

3 months ago

Gio and Tobias were an amazing team. Punctual, honest, attentive, energetic. The organization and reliability of the team was Top Tier. Thank you for you time and efforts. Highly recommend.

Richard Jones

3 months ago

Estes continues to impress me with their quality of service. They replaced my entire HVAC system and the entire experience was outstanding. Most recently two of their technicians, Hunter and Jacob, made a service call and installed additional equipment. They were prompt, efficient, and professional. I look forward to a long relationship with their team.

Karen Hodgdon

7 months ago

This is the second time Hunter has done my regular maintenance. He is always thorough & professional and friendly and does a really great job. I feel like my furnace is in good hands.

Patrice Diamond

9 months ago

I previously had a contractor install a new heating system in Jun 2022 and when I called to have them service the unit for the winter they would not respond which caused me to look for another company to service my heating unit. Estes was who I called and thanks to Techs Jason and Tobias and the sales rep Justin what could have been a tragic situation was avoided. The work performed by the previous company had several things that were not to code and had I had a gas leak, from a flex line being installed incorrectly along with other things done not to code, would have caused my home to explode. The fact that you go on the expertise of contractors and they tend to be unscrupulous, about the money only and, not the quality of their work has make me go solely in the future on bigger companies with a known proven record of quality work. You end the end may pay more but you get guaranteed, quality, professional work done. Thank you Estes and the individuals that corrected a hazardous situation I did not know I found myself in. Again, thank you so much!

Ricky Kersey

3 years ago

Estes was a pleasure to work with! I was referred to a manager and he immediately responded to my text and we were on the phone in minutes. After that conversation, I was on the phone with a sales rep within a few hours and had a consultation/free quote scheduled for the next morning. They were honest and informative and took the fact that I was open about seeking multiple quotes very well. I had techs out the very next day to install my new unit - all wearing masks, gloves, and booties. The whole process took less than 48 hours which was much appreciated! Reach out to Joel and Justin for great service!

Janet Hamilton

6 years ago

All the employees that I interacted with were professional, knowledgeable and courteous. Purchasing a new heating and air system is a big financial decision and you need to have confidence in the consultant. My comfort consultant Billy Dixon made my decision to use Estes an easy one. He was the only consultant that took the time to assess all aspects of my home heating and air system and answered all my questions.The installation team of Robert and Santiago, arrived on time, performed their job in a timely manner and cleaned up after themselves. I am highly satisfied with this experience and recommend them.

M fold

a year ago

My configurations had gotten changed and I called Estes to see if they had an appointment. The guy that came out was real thorough and he took care of my issue in timely fashion. Would definitely use them again.

Mario Hughes

a year ago

I was having extreme difficulty with American Home Shield regarding a water heater with a manufacturer defect; over 4 weeks with no hot water and going back and forth between the home warranty and the useless companies they sent out. Estes made it a PRIORITY to come out as this was clearly an emergency with a child and pregnant fiancé in the household. They were able to replace the unit the next morning. A few months later I had an AC issue where the unit was not cooling and it ran 90+ inside daily for almost a week. I refused to go through the warranty again as the appointments were set too far out and deal with approvals/denials again. Estes was able to come out for the unit the next day again, and fix it on the spot. I ended up purchasing the yearly plan they offer, something I should’ve done before getting a home warranty.

Brandi Williams

8 years ago

Update: Mike B and Dylan T were here today to cut the vent in for the bathroom. This 64 year old house has tile floors that are about 3 inches thick with tile, cement and wood. They did a nice professional job on the installation, and were a pleasure to work with. I am very happy with all of the work that has been done on my house by Estes, and I will continue to use them for any other services that I need.For the first time in months I have a nice warm house. My experience with Estes has been great from start to finish. My initial consulation with Chase was very good, he took the time to explain all options and made great suggestions about the type of system that I needed. The installation team was here right on time today, and finshed the whole job in one day. They removed all of the exsiting system, installed all new equipment and ducts, and had everything up and running in what seemed like no time at all. Thank you Jared, James and Jacob for all of your hard work, I appreciate your time and effort. I highly recommend such a nice, friendly and professional group to anyone in need of HVAC services.

Michael Mottet

a week ago

Patrick was as professional as they get. He was very informative on the work he performed and took the time to explain all the necessary steps. His workmanship was exemplary as was the post install cleanup.

Christopher Ntiamoah

a year ago

Technicians came to my home unprepared. They were supposed to a new fix ceiling fan and 5 outlets and install another outlet. They came with two trucks and only did two outlets. They do not offer flexible times. This is the second time in one month I had to take off work the full day.

Pedro Montalvo

10 months ago

I had to replace my HVAC unit due to age and maintenance issues. The purchase of the new HVAC unit was simple and easy. Scheduled the installation date and the team from Estes arrived first thing in the morning. Carlos, Brandyn, Jared, and Byron did great work in installing the new HVAC unit and were done around lunch. They explained what they did and all new equipment installed. They also cleaned up everything after it was completed. I would recommend these guys from Estes if you need work done on your AC unit or need a new one installed.

Christine Hatfield

a year ago

Marcus, Kyree, and Bryan put in a new AC/Heating unit in the attic. They brought down the old unit and installed new unit. There was no damage to the walls in the stairwells and they cleaned up after they were done. It went much smoother than I thought it would go. I will ask for this team again when we need another unit replaced.

Ron P

a year ago

The Plumber was very knowledgeable and Professional. He went out of his way to solve my issues and handled several other preventive issues. I love Estes Services. They are great. Customer service is first class.

Kaye Entrekin

2 years ago

Estes installed 2 heating and air units in our home. The team working on this project was Jordan, Brad, Davis and Mitchell. They were very knowledgeable thorough respectful and professional. They all worked well together and their service was seamless. Thank you to these 4 gentleman for an job well done.

John Mayes

4 years ago

This past Tuesday, Marcus, Andrew, Ronald and Jason installed 2 new heating and cooling systems at our residence. They were all personable, professional and did an exemplary install. We are very pleased with our new systems. I have been using Estes for over 30 years and have never been disappointed in your service. Keep up the good work!

Sellers B00ks

a month ago

Marcus & Jeff did an excellent job installing my ac. They called to let me know they were in route, cleaned up all areas inside and outside, and were all around professional. Marcus showed me how to program my thermostat.

George Van-e Taylor

6 years ago

I was given a call by the Technical Team prior to arrival. Lead Technician did introduce the Team & it was discussed what locations the work was to be distributed & the projected time frame work could be completed. Noticed up front the position the Team took preparing to enter the home with each having a pair of shoe covers in hand. The Team worked straight through the installation Process of both the Heating & AC Units.Demonstrated professional, did not mind discussing work that was being done & was sure Drop Cloths were placed on the floors in sensitive work locations. After all work was completed, we were shown the locations the units were installed, in addition to the Technician explaining to my wife & I how to operate both Thermostats through Demonstrations for us to visually see the operation procedures. At the closing another Technician handed us the operating material & final signing of all paperwork was completed. Excellent job by all involved for the home, customer & overall services. We would highly recommend Estes & this Technical Team to anyone who is ready to purchase the type of Units that were Installed.Huge difference in the way our home is currently being cooled off! Proud we decided to contact Estes Services!June 12, 2017Sub: Follow-up work on additional small area that was overlooked on the first work in progress.Technicians (2) did make contact regarding the time frame for arrival. Work was done accordingly, efficient & with less time involved. I did physically see the area that was worked on & felt they did an excellent jobnot only with installing the ducts, but the vents as well. Over all we are well pleased & satisfied with the service provided.George Taylor

Floyd Shaw

2 months ago

Geovani I and Tobias did a great job installing our new furnace. They were on time, efficient, cleaned up and answered all questions about operation.Thanks,The Shaw’s

Sandra Batchelor

6 years ago

Once again received excellent service from the company and the installers. My parents had original central air put in by Estes over 22 years ago, and since then they, and then we have always depended on Estes for all our heat and air needs. We've never been disappointed. Marcus and RJ gave very excellent, professional service.

Colin Bragg

3 months ago

Estes is always prompt, transparent, and easy to work with.A special shout out goes to Elliott Brockman, the technician for this call. He was personable, happy to answer questions, and without fuss worked with the weird tiled space the heater occupies. Consider yourself lucky if he answers the call!Update 4/21/23: The Estes crew is always courteous! I needed to reschedule a couple of inspections, and Alisa coordinated that process with grace and aplomb. Thank you!

Sara McKlin

a year ago

Carlos and Brandyn were prompt, professional, trustworthy, and courteous. They finished the HCAV system installation in the time promised, and there wasn’t a trace of their activity with their thorough cleanup afterwards.

Maurice Anderson

10 months ago

Estes saved the day for me and my family after weeks of gettong no resolution with our home warranty provider. We decided to replace our entire HVAC system and was pleased with Collin, Brad, and Brandon. I believe that I truly had their A-team. The system design and optimization were exactly what we needed for maximum efficiency and effectiveness. Though not inexpensive, I highly recommend Estes especially if you engage with Collin for the estimate and Brandon and Brad as the installers.

Lori Cutler

a year ago

I have been using Estes for 20+ years and they have always come through for me. I called this morning about my HVAC issue and by 11:00am Jose was at my house diagnosing my HVAC problem. Jose was thorough, professional, knowledgeable and honest! I recommend Estes for quick, reliable and FAIR service/costs!

Millco Properties

2 years ago

Technicians Marcus and Jordan were professional, knowledgeable, swift and courteous. They did a great job to get our air going again! Highly recommend Estes.

Michael Chapman

9 years ago

Just had my furnace and central air conditioning unit replaced and added a heat pump. I have been a customer of Estes for several years now so when I had to replace my unit, I knew I wanted them to do the work for me. After the Residential Sales Rep (Brandon) visited, it was only two days before Patrick and Hilliard, the installers, were here installing my new units, which they accomplished within about 7 hours. I am very pleased with this whole operation from beginning to end. All of the Estes employees were very cordial, respectful, knowledgeable, and most helpful. What a really great team. These people really know this business and are highly professional. Go team, go.

D gilmore

2 months ago

Estes installed a new AC unit and coils.The team was arrived early and took just two hours to complete the install. Both Trevor & Jered were extremely professional.

Jim Olwine

a year ago

Jason and Josh did a great job on my new AC install. Showed up exactly when they said they would, worked quickly and efficiently. Very friendly and respectful. Thanks guys!

Chris Sims

2 weeks ago

Thank you for your help to update our homes' HVAC systems. From start to finish, I feel we were treated well. Laverne began with a thorough and detailed assessment of our three systems. We knew they were old and may need to be replaced. Laverne confirmed that with a comprehensive assessment. He didnt just say replace them. Of the three systems, upstairs, main and basement, the upstairs was not working, the main and basement were. But the main had a leak and would join the upstairs at some point. Laverne pointed this all out with details and his experience and understanding of our situation. He quoted us a price and did not push. He answered questions, but did not belittle our lack of understanding. He pointed out certain features that would help, but did not force us to accept them all. He was professional, courteous and informative. When we accepted, Laverne didnt disappear with his sale. He scheduled, advised, double checked and made sure we got our systems set up as soon as possible. The team that did the install was Marcus and Jeff. Marcus appeared to be training Jeff. Marcus was quiet, focused and intent on not overlooking anything. They were at our house from about 10 am to about 8 pm. They worked continually. I was expecting my wife to call and say they took a break and would finish tomorrow. Marcus was very focused, very professional and talked to everyone in a calm, quiet, clear and professional manner and got the job done without any silly excuses. We have had the benefit of having very good service techs take care of our Carrier equipment. That is why our SEER 10 systems lasted 25 years. Now, with SEER 15 + 16 systems, we look forward to enjoying their benefits in summer and winter. Thank you to Estes for a great team approach, from start to finish. Yes, it cost a lot. No doubt. But, Ive never seen gold on sale. Its worth is obvious. I feel the same way with Carrier. I look forward to Estes help to maintain these systems. Thank you.

julie sutton

a week ago

Jason and Kareem were professional and did an excellent job.

Lisa Aultman

9 months ago

Hunter C. was a great at servicing our furnace and offering his recommendations. Very throughout and efficient. We are very pleased with the company and our service so far. Way better than the last company we used for our ac and furnace!

Jared Schatz

6 years ago

I have an annual service plan with Estes and feel that they do a thorough job and always send out good quality employees. When one of our AC Evaporator Coils started leaking we were faced with investing money into a legacy cooling system (R-22 which is becoming obsolete) or purchasing a new AC Condenser and Evaporator coil system. I called out another highly rated company to get competitive pricing since this is a major purchase.My Estes sales rep, Russell, did a great job working through a few options. I ended up selecting Estes based on the history of service with them, pricing and my comfort with level with Russell and they way we worked through all options. I decided to replace both systems.During installation, something came up with one of the crew members and since they rode together the rest of the crew had to leave and drop him off. With a smaller crew and in the middle of one of the hottest days of the summer(after coming back) Jordan and Scottie had to install one of the coil systems in a dangerously hot attic. They did everything they could including taking turns, and cycling to other parts of the job to recharge and get the attic portion done safely. Ends up that this project went deep into the evening but they both kept a great attitude and I never doubted that our AC units would be up and running before they left.I inspected the work, both inside and out, and can see that no corners were cut. I'm very happy with my experience, and am grateful that Estes employs talented people with good attitudes.

Jon Kaplan

3 months ago

Jason and Dominic did a great job. The funny thing is I almost forgot they were hear because they knew what they were doing 5 *****

Kenneth Curtis

7 months ago

Jered and Trevor were stellar today with my HVAC system replacement. They were punctual, efficient, and were able to resolve a minor issue with the new thermostat during the system installation. They eased my concerns throughout the process. My family has been a long time customer, and they've never disappointed.I highly recommend for anyone who has never used Estes for their HVAC service needs.

Tom May

4 years ago

We have uses Estes for the past 15 years and have always been pleased with the service Paul and done. Justin made selecting a new HVAC system for our main floor easy and Jordan and Colt did an excellent installation. Great job guy's.

Judy Foster

7 months ago

Hunter C did the semi annual HVAC inspection. Hunter was punctual and professional. I would like to request him on future inspections.

Laura Parham

5 months ago

After seeing an A+ rating on the Better Business Bureau website, and the years they have been in business, we selected this company to replace our furnace and AC. Jared, Trevor and Fray did an exceptional job with the installation. They were on time, polite, and answered all of our questions. Everything they did was well-explained - including helping us download the app so we could operate the thermostat on our phones! The system is working beautifully, and we feel air coming from vents that we're not blowing air for quite some time. We highly, highly recommend this company.Jerry and Laura Parham

Ja Neine Cunningham

a week ago

Very pleased with service end to end. Sam Rhone explained everything and answered any questions we had. He jjust made you feel like an old friend in doing so. He provided the written quote before he left our home. The price quoted was the price paid. The installers, Jered and Trevor, were both friendly, personable, and professional. They got the job done well within the estimated time frame. They cleaned up the job site and made sure everything was properly working before they left. Highly recommend!!

Suzette

3 months ago

Jared and Trevor did an excellent job installing my heat pump system. They were punctual and professional as well as pleasant. The entire process was seamless from start to finish. I received a great value with excellent service.

Scott Bevis

7 years ago

Entire process from start to finish was easy, fast, friendly, high quality, and done in a very professional manner. Everyone from the sales person, to the person who did the assessment and provided the quote (Cody), to the financing (0% for 60 months), and to the gentlemen (Marcus and Zach) who did the actual installation.My AC unit stopped working on a Tuesday evening. I called Estes first thing Wednesday morning letting them know I needed my AC unit to be replaced. Estes had someone there on Thursday afternoon getting me a quote. And on Friday, they were there to install the new system.Replacing an AC unit is not fun and it is expensive. The people at Estes are very friendly and helpful. They're aware going through the process of replacing the AC unit is not an enjoyable experience and it is expensive, but they make the process as easy as possible and do not pressure you. I couldn't be more please with the work they provided.Additionally, Marcus and Zach, the gentlemen who did the actual installation of my AC unit were extremely polite, friendly and very helpful in answering all of my questions. They also did an amazing job of not leaving behind any mess. Everything was covered while they were working and shoes were covered. After they left, there was no sign that they had been there - other than the cold air pumping through the vents.Thank you Estes!

Lily Rivera

a year ago

This is a 5 star company! Our A/C unit was not throwing cool air and knowing the summer is coming up how hot this state can get. We called Estes and requested services we spoke with a very professional young man name Clay who made sure we had the best technician to come out and check our A/C Unit. Our A/C is running marvelous now ready to cool down this Summer heat!

Dwayne Meenach

a year ago

Collin gave great advice and took his time explaining the issues with my AC and giving me options. I was able to be comfortable making an expensive decision.Sonny and Joel made the instillation. They were punctual and informative. System is running great!!!

Lil Miss Patriot

6 years ago

THERE ARE TWO SEPARATE REVIEWS FOR TWO SEPARATE SERVICES.Dion and RJ arrived a little early, which was awesome. They were friendly and got right to work. Had the AC unit, coil, and new thermostat installed in roughly three hours. They did a fantastic job and cleaned up after themselves. I would highly recommend Estes for anyone who needs a new AC or furnace.7/27/17.....McKay arrived to perform maintenance on our AC unit that was not replaced by Dion and RJ. He was friendly and went to work immediately. He cleaned the unit, replaced two filters (for both units) and mentioned two parts that needed to be replaced but he wasn't pushy about it. We decided to go ahead with the replacement. After he was finished he showed us the two old parts and I'm amazed that the unit was even working, based on the condition of these parts. He did an awesome job and I rate him 5 stars (since that's the highest rating available). Excellent, friendly service.

Heather Voigt

4 months ago

Thorough assessment and maintenance performed. Service professional Brandon Grant was very professional and knowledgeable.

Kathy Bobo

9 months ago

I was fortunate to have John Hazzard provide water heater and plumbing maintenance. He was so very professional and friendly. He also took time to extensively evaluate while explaining and educating me on water heaters and plumbing issues. Extremely impressed!!

Cindie fk

11 months ago

Thomas worked diligently to determine why the unit was not operating. He was able to identify the issue. The part was on back order so the only issue was the amount of time we had to wait for the part to arrive. Once it did Estes placed on the schedule and the repair was completed.

Angel Arcelay

5 years ago

Our experience with Estes has been awesome! Chase Carden was our sales rep and he did a great job explaining what we needed and how we could have better air circulation throughout the home. We decided to upgrade our heating and air system so Marcus and RJ were the technicians that came to our home to perform the work. They arrived on time and were very professional, courteous and efficient. This was a great overall experience and when we need our 2nd system replaced we will definitely request Chase, Marcus and RJ again!

Nirva Dhaya

5 months ago

Jason and Dominic were professional, responsive, and communicative in the work they did updating out HVAC duct system. Estes is a trusted service I will continue to use.

Tre Edwards

8 years ago

Jared & ByronI was a little leery about using Estes, but after research I found Estes to be a little higher than other heating and air companies but I was raised, you get what you pay for.My hat is off to 2 techs, Jared & Byron(Installers), these guys were great in their professionalism and courtesy. These two guys have made me a lifetime customer to Estes. I would also like to thank Lee (Service Tech) for being honest with me from the start and Sam(Comfort Consultant) for guiding me in the right direction.Its only been about 2 hours since the installers left but I'm truly impressed...AGAIN THANKS ESTES............................

Charles Darden

2 years ago

Mitchell and David did an excellent job installing our new furnace unit in the basement. They were very professional and kept us informed of their progress during the install. And, we just had new carpet installed the day before, so they were extra careful - which was very much appreciated!

Beverly Schembri

a month ago

Patrick did a great job patching the holes in the wall that Estes had to cut when they had to make a main line repair after they accidentally cut the line. He was very nice and did an excellent job.

Jassmine Sarratt

7 years ago

I've been using Estes for the heating & air service for about 5 years now. I recently added on the plumbing and electrical services to my package. I couldn't be more pleased. Justin W. Hendrix visited my home to check out all of the electrical components. He did a full inspection from top to bottom. He even checked the outside outlets. He made recommendations to ensure that I was getting the most out of my system. I recommend adding on the additional services. Having your home checked by knowledgeable technicians gives you peace of mind.

A. G.

a month ago

Jered M. and Trevor replaced our home's HVAC system. They arrived early, finished quickly, answered all of my questions, and were overall just really great technicians.

Phillip Davis

3 years ago

What wonderful service from Estes, as always! Paul was incredibly professional when he inspected our furnaces and recommended we replace them due to their age and safety risks. He was very sincere and thorough during his time with the inspection.Leverne was able to come over to our home the very next day and provide us with an estimate. Since we had to replace both units, he was able to provide us with a fair discount. He, too, was very professional and friendly and gave us his own recommendations on which furnaces to purchase for our home.Dakota and the team arrived promptly and replaced both units with ease and care. The team showed us the ins and outs of the systems, replaced our filters, and ran the units to ensure they operated safely and effectively before they departed.We will continue to use Estes for many more years to come. Thanks, Estes team!

Andersen Cupid

a year ago

Jason & Josh were amazing! Very professional personable and knowledgeable. They installed my AC unit in no time and saved me and my family from another sleepless night during this GA heat wave. Would highly recommend them!

Kamree Hudgins

3 years ago

When I first realized that I was having issues with my A/C, I knew I needed to contact Estes Heating & Air because of their great reputation and services. Upon calling the service line, I was able to be scheduled within one business day which is GREAT when it is 98 degrees outside and no air. The technician, Aaron, responded in a timely manner and was extremely efficient in the work that he was doing for diagnostic and repair. Within a short amount of time, Aaron had my A/C up and running. Needless to say, I will be referring Estes Heating & Air to my friends, colleagues and neighbors because of their overall quality of their services.

Anna Frowein

2 weeks ago

Geo, Jason, Tobias and Kareem were very professional and did a good job with the installation and cleaned up really well before leaving.

Stacy Van Tyle-Damico

3 years ago

Jason was awesome! He is very knowledgeable and took the time to help me understand how to most efficiently use and maintain our HVAC system. He was extremely professional, personable and courteous. He made the service call a genuinely pleasant experience. Thank you Jason and Estes for continuing to provide such excellent service!

E M

5 months ago

Jered M, Trevor, and Carlos arrived promptly to install entire HVAC system. They were professional and friendly. Got the job done quickly. I highly recommend Estes!

Frank Reker

4 months ago

Thomas, the tech who worked on my systems, was very thorough and explained what he was doing on each unit. Thomas was great to work with. Thanks!

Laura Todd

a year ago

My parents used Estes for a long time and I will continue to use them. Jairus had come to check on our heating system a few years back when there was a problem, and I was glad it was him to check on a problem with the air condition system. He refilled the air unit with something to help it work better until we could get a new system. He is very kind and professional and explains things clearly. The next day Leverne came out to show me the different hvac systems since we would need to get a new one. He didn't try to push the more expensive ones on me, but made it clear that our house could go with the least expensive system. He was also very kind and professional. A couple days later Jered and Trevor came to install a whole new HVAC system. They arrived early, explained things clearly, and were very neat and tidy with their work. They were extremely friendly and did great work! All the servicemen wore covers over their shoes in the house. I would recommend Estes to anyone! A+!

eden y

8 months ago

Another great experience with Estes. We needed our HVAC system replaced and Jason, Gio, Brandyn, Tobias and Dominic did a wonderful job. They arrived on time, worked quickly and were very courteous. Thank you!

Andrew Whorton

11 months ago

Recently used these fine folks to take care of some buyer concerns prior to selling our home. Quick efficient and so friendly- I had to talk to their billing and customer service a handful of times and they were awesome every time.

William Liles

a month ago

I needed a new thermostat for my air conditioner/ furnace and Paul Kim came out today to install one. He had several that I could choose from, and he was knowledgeable about them all and he told me his recommendations. He was exceptionally efficient, and patient with me in explaining the operation of the Nest one I chose. It was obvious that he values his customers, and he did a follow-up to see if everything was working properly. I highly recommend Paul and his company Estes.

connie stapler

2 months ago

jason came to replace our dehumidifier did a wonderful job. very nice. put up with the rain. very impressed. thank you Jason for still coming even you did not have any help.

Shane Grinage

6 months ago

Estes Service Professional Brandon Grant was wonderful. Extremely knowledgeable and very thorough.

Bruce Williamson

5 years ago

Justin came out the same day I called to check the problem with the furnace. Turned out the old furnace was beyond repair. Russell came out to meet me the very same day to quote on a new furnace. Estes arranged for next day delivery and installation of the new furnace during a very cold week when we really needed a quick turnaround. Installers Fray and Bladimir did a fantastic job and were clean, courteous, and professional. Overall great response times and coordination across the Estes team. Have been a very happy customer for over a decade, having used Estes for regular maintenance as well as 6 total system replacements at different houses.

Seneca Vaught

3 months ago

Patrick did an amazing job! He was very professional and went above and beyond what I was expecting for a water leak repair. I highly recommend Estes Services and hopefully you'll be as lucky to have Patrick work with you as we were.

Tanya Meadows

a year ago

Carlos and Brandyn were very professional. They completed the job and was very thorough and explained everything to us. We will definitely be using them again on our other Unit. Keith and I are very satisfied customers. Thanks again Carlos and Brandyn!!!

Charlotte Ericson

3 years ago

Just had Estes Heating and Air install a new furnace for us this past Friday, April 24, 2020. Marty and Colt were fantastic, courteous and diligent in getting this big job done. They worked at it non-stop from around 10 in the a.m. to about 4 p.m. I trust Estes and appreciate their trained HVAC employees !!! ( Great office staff also ! )

Shannon Tyler

6 years ago

Today I had the pleasure of meeting our installers Jacob T. And Christian. They were early for our appointment which was great. They even finished ahead of schedule. My husband and I were very pleased with the professionalism and how courteous these two young men were. Every time , they addressed me, they used ma'am. :). They were very thourough and cleaned up after themselves. I also want to say how pleased I was with Billy who set us up with the installation. Great great job!!!I also want to say that we love our regular technician Michael Smith Tech #7065 who pays us regular visits yearly. He is AWESOME!!!

DT Shelton

4 years ago

Our initial experience with Justin was great. He is very knowledgeable and honest, which we appreciate.Marcus and RJ did a great job with the install. They were on time and very professional. They answered all of our questions. The install looks good. I would recommend them to my friends for an install.I look forward to seeing how the rest of this service with the company goes.

Theresa Frayer

4 years ago

My technician was Paul Harrison. He was prompt and kind. I feel like he serviced our HVAC system thoroughly so that we won't have to worry about it at all this winter. I know it's cramped and tricky to get to the unit in our attic but he was able to do it. Estes offers a good price and a great service for their annual maintenance so I'm glad to have them on my side. I like easy and reliable and that's what I got with Estes.

mark rohde

4 years ago

Scheduled a replacement of AC and Furnace. Crew arrived on time and were very courteous. They completed the job on schedule, reviewed all the work they performed with me and prior to leaving. They cleaned up and left everything in order. Great job by Matt, Dakota and Colten! This was the second system that Estes has replaced for me and the experience on both from scheduling and estimate to scheduling the installation to completing the work has been top notch.

M D

8 years ago

From start to finish, this was a great experience. Lee arrived for the standard service check, found an issue with my old furnace I could not ignore, immediately arranged for Brandon to come to assess and recommend a new furnace, advised of 0% x 12 mos. financing availability, AND managed to have it installed the next day (before the cold snap!). Ryan & David arrived first thing in the morning, took care of all aspects of pulling out the old, installing the new and explaining how all worked, warranties, etc. . and left everything perfectly clean. All the employees were prompt, professional, knowledgeable, and friendly. I very much appreciate their service.

Ron Snodgrass

7 months ago

The tech called before he arrived and performed an inspection on our furnace per our service agreement. He was courteous neat in appearance and wore boot covers to protect my carpet. He was knowledgeable and met my expectations. I was satisfied with the service call.

Alan Hudson

4 weeks ago

I'm following in my dad's footsteps and continuing the relationship with an Estes Service contract...and I'm so glad I did! They are so responsive and thorough. They answer the phone and treat me like a valued customer! They do what they say they're going to do, and all at a very reasonable price. I'll be continuing my relationship with them for years to come.

Linda Brewton

7 years ago

Jered M, Patrick C, Dylan T, and David M all did a wonderful job repairing my bathroom ceiling after repairs to my damaged furnace was completed. Brett K and Fray H replaced my furnace unit in a timely manner as well and did an outstanding job for me! They all ensured that I was completely satisfied with their results. They showed up on time and was able to complete the job ahead of schedule. They explained everything to me as they did the work to ensure that there were no surprises! I feel confident in my decision in choosing Estes to do the job with outstanding services being provided. I will absolutely call on them again for any future request. Thank you!

Denise Frank

10 months ago

Estes Service’s has been in our home over the years for different services and they have always performed a professional and quality job every time. I am very pleased with our Service Tech that came today to do a maintenance check on our furnace. His name is Thomas Pepe and he was so friendly and considerate with a very professional personality. I hope that when I need Estes services again, that I have Thomas Pepe as our Tech. He went beyond to make sure I was comfortable with everything he did today and asked if I had any questions or concerns. It’s not often you get someone for a service call that takes pride in the job…

Ever After Bridal Atlanta CEO

10 months ago

Dylan and Hayden were prompt and knowledgeable about the task at hand. I was very nervous. However, they educated me on the root cause of the plumbing issue. Anyone using them in the future will be happy with the service provided.

Donald King1w3

a year ago

Marcus and Bryan did a great job for me. They were on time , answered all my questions and cleaned up after. Could not ask any more than they did. I will sturely use Estes next time I need service.

Birgit Hearn

2 years ago

Geovani and Carlos were on time, very friendly and helpful. They took out my old furnace and replaced it with a new one they also installed a new outlet in my ceiling. They asked me where I wanted it and always made sure it was what I want. I would call them anytime if I had a problem in the future. Estes Heating & Air is a great company with great people working for them. Thank you so much for your fast response

Dolly Glendinning

a month ago

I DEFINITELY WANT TO GIVE DYLAN BOLES A (5) STAR *****RATING FOR HIS WORKMANSHIP, PERSONALITY, KINDNESS AND THOROUGH KNOWLEDGE OF. THE PROCEDURE. HE IS DEFINITELY AN ASSET TO YOUR COMPANY!
DG

Sharon Turner

a year ago

Normally Estes is our HVAC fixer (and maintainer) but we had a plumbing leak and didn't know the extent of the problem. We got scheduled and our plumber came and took a lot but knew he would need to go into the ceiling to find the leak. We were worried it would be a huge hole but he only did what he needed to solve the issue. Additionally, we did end up rescheduling once as he called to let us know an earlier service call ran long. We appreciated being able to move the appointment to a better time as the leak wasn't huge. Our plumber cleaned up all his trash and made sure we understood next steps, if the leak continued after the fix. Overall, very happy and impressed.

william duck

6 months ago

T ray,Carlos,and Ruben friendly and professional taking care of my home during installation and with clean up. I appreciate each of them responsive to my questions and calmed any anxiety I had with making sure all vents connected and the airflow that was expected. Good job guys!

Jacquelyn Phillips

a month ago

Great services! Fray and Ruben did an Excellent job! They are both professional, knowledgeable, courteous, respectful and dedicated to their jobs! We’d recommend this particular team to everyone!

Edward Bonn

8 years ago

I've used Estes HVAC for 10+ years and have always been very satisfied. Recently, I had a 15 year old a/c unit fail. Service records showed a second a/c unit for the master bedroom likely would not make it once we hit high outdoor temps. The Estes evaluation just didn't look at unit replacements, but considered sources of heat and humidity in my home and provide an overall comfort assessment. Additionally, we received wise counseling on SEER ratings and how to select replacement units. We replaced both units with 14 SEER (an improvement over replacing 10 SEER but not the top of the line) and saved some money because we had formally upgraded our insulation (with Estes) and were already very energy efficient. We were advised to replace and upgrade a master bath shower fan to control humidity. All advice was spot on. All service was excellent. Jared Moore and Dylan Tanner did an excellent job with the fan install. Byron, Marcus and Jared did a great job with the A/C and media filter replacements. They arrived when they said, and called 30 minutes prior. They finished when they said. And, I don't think I've encountered a more courteous team. Top marks for Estes! My thanks to all.

David Worley

a week ago

Estes replaced an HVAC unit for us this week. The team of Fray, Ruben, Carlos and Sergio did an outstanding job. They were timely, courteous, efficient and very professional; I can't say enough good things about the work they did. Estes also sent a plumber to do related work; unfortunately I did not catch his name but his work was also outstanding. Fray and Ruben had replaced a different unit for us several years ago and did an outstanding job then as well. We have always been very pleased with the work Estes has done for us over many years and this was no exception.

Alex Rieke

10 years ago

Carl, Byron, & Patrick installed a new system in my house and I was thoroughly impressed with the craftsmanship and service they provided. The crew was very friendly and trustworthy making me feel at ease to leave them alone in my home. The guys cleaned up after themselves and took the time to explain everything I wanted to know about my new system. Laverne Jackson, the salesman, was also very professional and informative. The overall sale of my new system was not based on price, but on a quality product and service. It is hard to find a service business that can deliver with consummate professionals throughout the entire process like Estes. My expectations were exceed and will be more than happy to recommend Estes to others!

jon campbell

10 months ago

Amazing company. Best plumbers in Atlanta!! HVAC techs are great. Everyone is always on time and doe’s amazing work!! Definitely recommend

Rick Kime

6 years ago

April 28, 2017: Justin Hendrix and Britt Jones did a lot of electrical work for me today to rejuvenate my main breaker panel and take care of a few other items that needed to be addressed. They did a very good job on the work that needed to be done and they were very professional in their approach and manner. Thank you Justin and Britt.October 2016: I have a split level house with one heating and AC system and the house has never heated and cooled evenly. It was always too hot or too cool on one level and the air flow was terrible in the back bedrooms. My salesmen and technician recommended a two zone system and replacing the ducts to the back bedrooms. They did that and the results were great! Now the system heats and cools evenly and the airflow is much improved in all rooms. Leverne was very knowledgeable, professional and easy to work with and Arron and Patrick and their installation guys, James and Hillard, did a good job on the installation. Everyone I worked with from Estes was focused on providing a good solution to my heating and cooling needs. I highly recommend them.

Roger Hicks

9 years ago

We had the furnace in the attic replaced along with a duct that had collapsed. The installation was carried out on schedule and everything worked perfectly. Ryan and David did an excellent job. I am a third-generation Estes customer; my grandfather became an Estes customer after buying his new house near Decatur in 1949. Estes has always been an outstanding service company.

mario tantillo

5 years ago

David, Patrick and Allen from the Building Performance Dept did an excellent job installing an island range hood in our home, including new ducting and venting through the roof. They were courteous, professional, thorough, careful and friendly. They arrived on time and were able to do the work within a few days after we received the hood, so we didn't have to wait long to appreciate the improved air flow in our kitchen. We would hire Estes again and recommend them to others.

Frank Murphy

6 years ago

I've used Estes for heating and cooling maintenance for many years. I had to recently replace the dehumidifier in our finished terrace level. Tyler and Chris arrived on time, were quick and efficient, and the job was completed without delay. They were knowledgeable and professional. Great job guys.

Sally Anderson

7 months ago

We have been Estes Heating/Air Services customers for 15 years and continue to be pleased with their annual maintenance services. This week Technician Thomas Pepe serviced our Carrier Furnace and Carrier heat pump. Thomas was excellent. It was not a rush job at all and he was very thorough and answered all our concerns. At conclusion he said both systems performing well, even the one which is 10 years old. Very pleased with Estes maintenance services and extra ordinary tech Thomas Pepe.

Freda Allen

4 years ago

Our heater stop working last night and temps were in the low 30's so we called Estes first thing this morning and they had a technician out quickly. The tech Mr. Micheal Smith was awesome he came out, was very professional, and quickly spotted the issue that was an over sight on our part, he was very personable and friendly. We plan to get the service plan when we move into our new home within the next 1.5 months Thank you Mike and thank you estes for quick, professional, prompt service! !.

Lisa Evans

4 years ago

Update as of Sept. 1st 2018: Estes installed two new HVAC units in my home in March 2018. They recently came to do an inspection to make sure the units are working properly. The rep that came out said something was wrong with the unit that I didn't think was accurate, so I contacted the sales person that sold me the new units, Justin Hancock. Justin replied immediately and instantly stepped in to help! He was able to schedule another visit with a more experienced technician the next day to get a 2nd option. The tech that came out (Erick Hunnicut) was super friendly and professional. Erick determined that there was no issue with the units and apologized for the confusion. After he left, there was an issue with my thermostat not working. Erick came out the very next day with a brand new unit and now my mind it totally at ease. I'm so grateful to the Estes team for stepping up to the plate and assisting me with urgency. I am very grateful for their follow up and great service. Now I can enjoy me weekend!The Estes technicians Rafael, Jonathan, Christian and Ronald did an excellent job installing my two new Carrier HVAC systems. The were very professional, friendly and thorough making sure my systems worked well. In addition, then clean up everything before they left. Great job!

Vickie Wiggins

7 years ago

Jordan M. installed our evaporator coil today. He did an outstanding job! He came when he said he would, worked quickly and even had kind words for my 97 year old father while he was working. I have gotten a maintenance plan with Estes and highly recommend their service to everyone I know. Thanks again Jordan and Estes for your excellent service.

David Shubeck

a month ago

Patrick did some minor repairs due to scratches that occurred during installation of upstairs a/c unit. Patrick is very detailed and professional. He did an outstanding job and I recommend him highly.

Christy Smith

a year ago

Estes was available next day when our 20 yr old system broke. We have a maintenance plan with them and it is so worth it! AC is so important when you live in the South, so routine maintenance is a must. Everyone who came out was professional, quiet and efficient. Our crew consisted of Marcus, Bryan, Tyler, and David. Thank you, gentlemen, for your hard work!

Rebecca Vandiver

a month ago

The team of Jered M., Trevor and Josh did an excellent job of our new heating and air installation.They gave us notice, arrived on time, explained the process, answered all questions.They also gave us a tutorial on the new thermostat.They were efficient, courteous, competent, patient and friendly.And we like our new system!!!!

Tracey Farmer

8 months ago

Fray, Jared W, Ruben, and Byron were very professional, polite, and prompt. They worked quickly and effectively. The double unit installs went quickly and work great! They showed me how to use the thermostat and explained the paperwork to me. They also cleaned up everything and even vacuumed the floor! I felt very safe with them here and they were very respectful. They were a great working team!

Michael Schuman

3 months ago

We were very pleased with our experience using Estes for buying and installing a new HVAC system. Trey did a great job explaining all of our options and providing his recommendations for the new system. Carlos and Brandyn were very professional with the installation work - they arrived on time, explained everything they were doing very clearly, made sure I understood how the new system worked and cleaned up the workspace. We highly recommend Estes for their great support and customer service.

Mark Bragg

10 months ago

Excellent customer service from start to finish. Thoroughly explained work that was done and answered all questions that I had. Would not hesitate to use Estes again for my HVAC needs.

Lindsey Viohl

a month ago

Estes does electrical work, according to their website. When asking to book an appointment to have wiring in my house looked at, I was told, we don't do that. When asked if they knew who I should ask to look at it (again, their website claims to do electrical work and inspections), I was told, I'm not sure. Interesting. Let me add that after having someone come and look at the appliance, I was informed it is indeed an electrical issue. Mr. Sparky has made an appointment with us.

Bob Brourman

6 years ago

Everything and everyone associated with the HVAC replacement done by Estes was great!! Donald B and Daniel K were on time, courteous and very professional. They spent the best part of the day replacing the furnace and air conditioning unit. They kept me posted on their progress and when completed showed me how to program the newly installed thermostat. They worked efficiently together as a team and were very neat and respectful of our belongings. Overall extremely satisfied with the job they preformed! I would highly recommend the Estes team!!

Randy Shea

4 months ago

Jason & Dominic installed a new AC unit & Evap Coil today for me. They were professional and prompt with their service. Thank you

Janet Tirpak

5 years ago

I had some work done on my HVAC system yesterday by Patrick, Lee, Allen, and David in the Building Performance Dept. I can't say enough about the excellent service they provided. They found the source of the problem and they were able to get it fixed quickly and affordably. Patrick and Allen did an OUTSTANDING job patching the ceiling, too. It looks better than what the 'professional' painters did. All four were very pleasant to deal with and they made sure all work was completed and cleaned up to my satisfaction. I will definitely be using Estes again and hope that I can get this crew back if I ever need them.

CM Wood

a year ago

Marcus and Bryan showed up on time and installed our new heating and a/c system quickly and professionally. Unit has been running fine since we got our new unit.

JoAnn McLean

6 years ago

Robbie and Santiago came out early this morning to install and new furnace and air conditioner. They completed the job in the time the said and were quiet and courteous. I have been an Estes client for many years.They always do a great job.I had a second visit from Estes and Dante came out to complete the job. He did an outstanding job, he us very patient and calm while he completes his work.Dante did a great job. Thank you Estes team.

Jeff Montag

6 months ago

Thomas Pepe was my tech and was very Knowledgeable and Professional! He is an asset to your company! Will request him for all my HVAC needs

Brian Mullen

2 months ago

Repainted ceiling after leak from previous AC install without charge and hassle.

Randy Rohan

11 months ago

Great customer service starting with Collin the sales representative and following along the installation by Marcus and Brandon. Very professional and got the job done on time.

richard turnley

7 years ago

Had a great experience working with Patrick & Cody from Estes. I have used Estes in the past and they are always consistently professional and they do a super job. Unlike other vendors/contractors that I have used, Estes really seems to find employees that really care about what they do. Patrick & Cody did a fantastic job insulating my attic and with the temps in the 20's this week my family can really tell the difference.

Jessie Oneil

8 years ago

Building & Performance Div: PatrickWe had a register relocated by Patrick from Estes. He was very courteous, professional, and most of all patient as our original choice for location of the register was not ideal due to floor joist conflicts. His primary concern was not for his own time but to make sure we were satisfied with the location and the quality of the work performed - what more can you ask for?The Estes experience was very positive all the way around. Courtesy call the day before the appointment, and a call from Patrick stating he was en route (and on time). Would certainly use Estes again in the future.Brian & Jessie O'Neil

Donald Gorham

2 weeks ago

Donta' Hodges and Richard were awesome installers thanks for the great work!

David Phillips

a year ago

I am extremely happy after using Estes. A previous company gave me a wrong diagnosis of my central air system which would have been very expensive. Estes save me a lot of money after seeking a second opinion.

Martin Eastin

3 years ago

Estes has installed four HVAC systems for me on various houses in the Atlanta area, and their work has always been done in a prompt and professional manner. Sales and office personnel are personable, and able to respond to all questions or concerns. Installers are friendly, stay focused on the job through completion, and take extra steps to make sure that precautions are taken to avoid any accidental marks or damage to carpet, floors and stairways as they remove the old system, and bring in the new. A very good experience each and every time.

Sheba Cat

a year ago

Estes is a great company to work with. We have have used them in the past for plumbing work (Elliot is awesome and honest) and they also service my AC/furnace. When it came to replacing our furnace, we of course shopped around but Estes was the top of our list. Their pricing is competitive and fair. We could have gone cheaper, but Estes is one of the most respectul companies I’ve worked with, and they have done really good work for us. As a woman working from home, I am the one who deals with contractors, and I greatly appreciate the the respectul nature of all Estes’s staff. Tyler and David installed our furnace and they were polite and professional. We really liked working with Collin, who answered all of our questions. We will continue to use this company for our needs, and highly recommend them.

Susan Madison

a year ago

Estes Services was the chosen vendor for my home project. Marcus and Bryan service technicians were professional, efficient, and prepared. They installed an air conditioning unit. I was very impressed by their service and caliber of work.

Evan

a year ago

Hunter Coulter was very thorough, professional and helpful at explaining everything he completed during our routine A/C maintenance service. He was honest and didn’t upsell us on non needed services. We will be requesting him on future A/C maintenance/services.

Courtney Spak Brown

5 years ago

I have had a couple of great experiences with Estes Services. I worked with Billy in sales and he was great to work with. I had two technicians that came out to service my upstairs system today and put in a dampener to limit the airflow. Ronald and his partner were super professional and very pleasant. They made sure that the airflow was coming out like I wanted and overall did a great job. I highly recommend them!

Amy Hornbuckle

6 months ago

My hot water heater was out of service for almost 2 weeks due to other companies giving me the run around. We called Estes and a repairman was at my house within 2 hours from the first call. The repair fee was affordable and I receive a good estimate. I am a big fan.

Jeff Hornyak

6 years ago

Estes did a air conditioning and furnace install for me. I've been very happy with their work. Jacob T. and Christian arrived promptly at 8 am and worked non stop until the job was complete at 7pm. They had assistance on the job by Estes plumbers and electricians since I opted to move the unit which required electrical runs to be moved and I had opted to replace and move the old hot water heater at the same time. All of the guys were very polite and professional and did outstanding work. I would not hesitate to hire them again.

Vicky B

a month ago

A great Company. We have been with this Company since the 90's. We bought our 1st air conditioner unit, we had the unit for 17 years, our unit was still working it was the freon being discontinued. We purchased our 2nd unit from Estes. Today 6-21-23. I talked to Natalie, very attentive, understanding and professional and was more than willing to help. If it had not been for her, my issue may not have gotten resolved. Thank you Estes. Thanks for hiring Natalie and thank you Natalie for your help and time. You were Great!

Nita Dasher

5 years ago

John (service tech) was very professional and knowledgeable. Russell (salesman) extremely professional and answered all questions regarding installing new heating and air system. Jordan and Scottie installed my new system. They were very professional. They cleaned up after themselves and explained how the system worked in detail. Very glad to have the new system and can't say nothing but good things regarding the whole process. Excellent company to work with.

Andrea Davis

a year ago

It’s never fun calling a plumber but our water heater pilot light wouldn’t stay lit. We checked local plumbers and reviews that were suggested by our manufacturer. Paul came out and he knew within minutes what the problem was. We wouldn’t have been able to get the part ourselves for a week. He quoted us a repair cost and they were able to come out the next day with the part (not one they kept on the truck). The company is great about communicating updates. I had My receipt right away. It was smooth and easy and we are back up and running. Thanks Estes and thanks Paul for being so great!

Julie Crusor

5 years ago

Erick from Estes came to my home today to perform a maintenance check of my A/C system. He was very polite and professional on the phone and in person. He explained the work needed to be done and it was completed quickly. I was very impressed with the service and I hope to see him again in the fall!

Elaine Hoffman

a year ago

My experience with Estes was fantastic. From the young sales person Trey to the two young techs who installed my new furnace Jason and Reuben. They were polite, professional, helpful and did the job very well. They were attentive and I felt very comfortable with them. I joked about them looking so young and one of them said Well we are the new wave I guess. Estes you are doing a great job training these young people and I will continue to use your services for another 20 years. Your women in the office are also enthusiastic and helpful. Good job 360!

Hayley Viente

3 weeks ago

Patrick and Howard were fantastic. Showed up on time, worked hard to solve the problem with the least invasive process and produced quality work.

Kelly Teasley

a year ago

I have used Estes for many years for installation and maintenance of my heat/ac units. Recently visited as it went down on a very hot summer day. nick fixed the issue quickly and was very happy with his service and the repair.

Tammy Worsham

2 months ago

Very pleased with the service provided by Dylan Boles. Not only was he knowledgeable, he was professional. Highly recommend.

Tish leclair

a month ago

Patrick was amazing!! Very professional, courteous, and fast! He did a fantastic job repairing my trim from my new hvac installation. He even fixed a previous trim issue on the door he repaired! Very thankful. Estes has been a great company to work with!

Ali Barodawala

9 months ago

Hunter was amazing. He was knowledgeable and knew his craft. He was pleasant to work with and explained everything he was doing during the service call.

rod friese

4 months ago

I had the furnace replaced. Estes installers were on time, courtious, and didn't leave any mess behind. The team of Bryan and Sonny were efficient in completing the job on time and helpful in showing me new features of the equipment and filter replacement. The always wore booties, put down protective floor runners and they even cut a hole in the dining room ceiling for a new return duct. When the job was finished they had cleaned up all areas as if they were never here. Well done!

Trolle Selander

a year ago

Estes has been an absolutely A+ experience every step of the way, from the first call to finished installation. Colin did a great job walking me through the various options and sizing my units, and Marcus & Bryan were neat and efficient on the day of installation. Everyone at Estes has been the very definition of *professional*.

Carol

6 years ago

Patrick, Matthew, and Nick, from Estes Services installed and wired a bathroom ceiling ventilation fan at my house today. They were all courteous, knowledgeable, and efficient. I highly recommend Estes Services for HVAC and electrical services. David did the original free home visit, then made a recommendation and wrote up a quote. I corresponded with him via email several times with questions as well as setting up an install date after I ordered a ventilation fan. His responses were prompt and informative. There were no surprises or unexpected costs.

Donna Green

2 months ago

Eric came today to check our AC unit, he's been to our home several times. Eric is just a nice guy who takes pride in what he does.. Noticed after he used the water hose, he rolled it up neatly! Wish hubby would do that. Our unit is 11 years old, he said sometimes they start having issues around 12- 15 years..but so far so good. I always feel safe when a tech from Estes shows up, they know their stuff and just are great guys. We've been using Estes for over 25 years and they are just the BEST!!

Martha Routhe

a year ago

A new Estes heating and AC unit was installed, replacing my old one. The work was performed by Geovani, Sonny, Antonio, Josh and Robin, all of whom were absolutely excellent. I am very happy with my new unit and could not have asked for better service. Estes is very fortunate to have such employees who are so acknowledgeable, polite and dedicated to their work. Give them a good Thank you. Martha Routhe

Lorenzo Watkins

5 months ago

Jason and Dominic were very professional and di an excellent job installing my new AC unit

Monica Storey

7 months ago

I received my semi annual HVAC maintenance inspection by Paul H. Paul demonstrated his HVAC experience and knowledge in a professional and courteous manner. His was on time, through and he provided me with an honest assesment and advice on my 20 yr old furnace. As well as, he provided answers to all my questions, and made honest recommendations to resolve my issues with my aging systems. Although, I didn't want to hear the dreaded news, he walked me through the video of the furnace performance and explained the potential exposure to future problems with my aging system.I received a courteous and professional review from the sales consultant Leverne J. he worked diligently to ensure I received the best possible offer for my budget to replace my HVAC unit.Within 7 business days of the assessment I had my HVAC system replaced by 2 professional and efficient installation technicians Bryan and Juan. Prepared for the job at hand; lined my carpet with drop clothes prior to bringing material in my home, and cleaned up all packaging and debris, informed of the smell that I would notice from the new furnace, as well as ensuring I knew how to operate the new thermostats. I pleased with the service I received from all 4 gentlemen Paul, Laverne, Bryan and Juan.

Beth Harper

7 years ago

Chris W, Tyler, Marty and Eric were super heroes! Not only did Estes work miracles to get my new units installed within 5 days (at the start of a holiday weekend and in time for my visitors), they went above and beyond to tackle and extremely complex job, up and down 5 stories for 10 hours to get everything working. They were professional, friendly, clean and careful not to damage anything. They were comprehensive and ensured everything was working. I can't say enough about the quality and responsiveness of everyone at Estes. THANK YOU!

Thomas Howe

a year ago

We worked with Chris on the consultation/purchase of a new AC furnace combo and the installation was done by Marcus and Bryan. All were professional, knowledgeable, and prompt throughout the whole process which made it a pleasure working with Estes.

William Mecke

5 years ago

Corey D. and Matt T. did an excellent job of repairing and replacing duct work in our crawl space. Due to age and a little assistance from a few critters that got under our house, we were heating and cooling the crawl space as well as the house. We called Estes, and, as always, they took good care of us. Corey and Matt showed up when they said they would, assessed the situation based on the estimate, and then worked quickly and thoroughly to correct the situation. They were polite and pleasant, cleaned up after themselves, and made sure I was happy with the work before they left. Estes has been a valued service provider for us for the last 15 years, and Corey and Matt are they kind of folks they employ - professional, polite, and efficient. 'i do not hesitate to recommend them strongly.

J. Howard-Matthews

9 months ago

HVAC service received in October 2022 was excellent. The technician maintained high professionalism throughout the repair period, which was lengthy due to the HVAC issue. All issues were addressed, and we now have a temperature setting that meets our needs.

Anj Ami

3 months ago

Called Estes to let them know I needed 2 power outlets installed in my new kitchen island. I also needed an electrical outlet/box installed under my sink for my garbage disposal, and my oven/microwave hooked up. (The power & wires were already there and ready. I needed an electrical box/outlet attached to wires)The technician came out, separated the wires that were already there & said they were ready to go. ?!? Yeah, I know they're ready. I needed you to install an electrical box using the said wires. He said he didn't have the equipment to connect anything. So basically, he came out to separate wires for me that were already there & was charged the $89 service fee. I'm convinced they send their techs out with an empty vehicle! Why ask what is needed to be done in your home & not equip your techs with it?

John M

a year ago

Updated 5/20/2022 - Had both systems serviced today by Estes HVAC tech Turner. Turner did a great job, very through and professional. I will look into getting an semi-annual service contract for both systems.Original Review: Could not be happier! Very quick and professional response from the repair engineer, estimator, and install crew. I requested a major upgrade in system capacity over the prior system and in a week I had a fantastic system installed. Estes also installed additional ducting to maximize the new system's increased capabilities and my house has never felt cooler and dryer - while using less energy! A great feature was the reasonably price annual maintenance plan that covers 100% of any and all repair/replacement costs for ten years (excluding filters of course). My prior HVAC company priced its maintenance plans so high that I was better off buying a new system every five years than signing up for their plan. Estes is the best HVAC company I have dealt with in the last 20+ years in ATL.

Vanessa Burks

a month ago

Howard and Patrick with Estes Services were very professional and courteous. They installed a new flue for our new HVAC system that Estes recently installed. They explained what they were doing and provided pictures of the finished work. We highly recommend using this company!Vanessa and Paul Burks

Gary Schofield

4 years ago

Estes was prompt in restoring our air conditioning! The customer service on the phone was excellent. The repairman called and came on time. He had serviced our unit before. We reviewed our options with the marketing representative the same afternoon. Our new system was installed the next day. Marcus, RJ, and Travis were a great team taking care of all the installing of the units and new ducts. They showed us how to operate the thermostat and, best of all, cleaned everything up -- all the old stuff and the leftover installation pieces. Excellent overall experience with efficient and friendly guys!

Valerie Thomas

6 months ago

Estes was the 2nd company to attempt the repair of my heating system. The technicians carefully evaluated the situation, explained their findings and remedied the problem. Professional, knowledgeable, respectful. Would definitely use again and recommend to others.

sherry hill

4 years ago

My new system was installed by Donald R and Cody L. I could not have asked for a couple of nicer young fellows. They were extremely courteous and self sufficient. They worked for nearly eleven hours straight, until they were satisfied that the job was completed. Estes is very lucky to have such competent and capable employees. I could not be happier, with my system as well as the excellent service supplied by Estes.

Pamela Hondzinski (phondo2)

3 years ago

We love Estes and used them to purchase and install a new Carrier 16 Seer Heat Pump. We have 3 years of service visits. We get a postcard each time. The customer service employees are courteous and take care of any questions and book appointments convenient for us. The technician, Paul, is our favorite. He comes to service our HVAC, and is very professional. We have saved so much money on our power bill too!

Amber Actaboski

4 months ago

Replaced my old galvanized water lines and all gas lines. Amazing service from Harry! He was professional and informative during the entire process. I definitely recommend this company!

Armando Castro

a year ago

Christian was great and explained everything that was going on and a timeline for the repairs. As soon as the part came in, they called and Christian made the install and fixed the issue. Very professional and focused on the customer— that’s why we always go with Estees.

Gloria Field

7 months ago

Extremely frustrated with this company. I have had my system worked on and parts replaced starting on Tuesday this week. My heat has gone out again on Christmas Eve and I can’t get through to anyone. I took off work and did everything I could to make sure my system was working before the cold weather arrived and my system still failed me after having Estes out here twice and having parts replaced. After almost $2000 I’m now having to go find a hotel for myself and my animals on Christmas Eve. Thanks for nothing Estes!

Heather Lott

7 months ago

Estes left us high and dry the day before record lows. Technician was a no show, although he clocked in and out one minute later (at 8:46pm). We were waiting by the door. I don't think he even came to the property. We had already had one tech out a couple days earlier who showed up unprepared to recharge our system even though they knew it was low on refrigerant (he was out to do a leak test). Bitterly disappointed and utterly shocked at the unprofessionalism and lack of concern for our well being.

David Manne

8 years ago

We have been using Estes for a number of years now for commercial services and have always received excellent service from Mike Todd. He always goes above and beyond to take care of us from the smallest repair to major replacements and new installs. He makes himself available to myself and our entire property management team 24/7. He is quick and responsive no matter what the situation is. Kathy in the office is also great to work with and handles all our crazy document requests. It’s definitely the level of customer service we receive from Mike and Kathy that keep us coming back. I highly recommend them to anyone looking for commercial service.

Craig Bentley

5 months ago

The Estes Service Team has installed a new air handling unit, removed the old, put in new air filter product, and cleaned up all old parts and other debris.The team consisted of Jason, Gio, Dominic, and Tobias.This team was very thorough in their replacement of the old Air handler while work in a small crawl space. They were cordial and a pleasure to discuss items with. Their instructions on use and process was much appreciated. Thanks to all of these guys and Justin the sales person.Good work by all and I would recommend the Estes Services again in the future.

Peg Geronimo

a year ago

Carlos and Brandon arrived promptly at 9 AM and left at @ 6:45 PM. Throughout the day they were focused, unobtrusive, and efficient. Carlos knew exactly what he was doing and got it done. Brandon was learning and also Carlos’s aid in getting the job done. They were a friendly, purposeful team. Although it was a very long day; they took the time to go over the manual and to allow me to explore my new furnace and it’s workings as well as the air conditioner. They answered all of my questions. My house was left very neat and clean. I very much appreciated their friendliness, and professionalism.Sincerely, Peg GeronimoJuly 1, 2022

Michael T. White

8 years ago

Estes employees arrived at my home on time, with a permit, and immediately began working to replace my thirteen year old Freon a/c--heating system. ( Installed by Estes in 2002)Estes installed the the new Carrier Puron system. The men, Foreman Chris Weeks and his assistant, who installed the new system did an excellent job and left my home with all their scrapings as well as the old system for disposal. Very professional workmanship and treated my home as they would their own. Thank you Estes for a job well done!!

Jill A. Davis

7 years ago

Both Mike and Dakota were very professional when they installed my new heating and air conditioning unit (Heat Pump). They definitely were skilled and new exactly what to do. I was confident to leave them at my home alone to do the installation. Even though it was a late Friday, there was a problem with my electrical box, they took the extra time to go to the local home improvement store to get the proper part to do the repair. They did it willingly so they would not have to return for another visit. I appreciated it very much. Very pleased with my installation, now it is getting use to the new system. I would certainly recommend Estes and Mike and Dakota to anyone who needs repair or a new heating/air conditioning system. Thank you.

John Fowler

3 weeks ago

Estes Services just completed an install of a replacement air conditioner unit and two furnaces in our three separate system home. While they were not the lowest bid, their reviews were so high that we thought the little extra would turn into a better value in the long run. The people we worked with were outstanding. They were knowledgeable and dedicated to giving the best customer service. Chris did the proposal after an amazing review of our home. We had planned on replacing a third furnace but after Chris looked at it he recommended that we not replace it given its condition and high efficiency rating. He also noted that our two of our three systems did not have sufficient return air capacity and built that into the bid. The other bidders did not spend the time, nor had the expertise to discover this problem. The installers, Hector and Damey arrived on time and worked without stopping until they completed the job. They discovered that one of the systems had a faulty part that kept it from operating from the thermostat. They replaced the part without additional charge. We are pleased to join the thousands of customers who made the correct decision to go with Estes.

Mary Margaret Yearwood

7 months ago

Air circulation system rejuvenation was what Hunter did for us. He cleaned out the guts for us.He did a good job of explaining everything.Hunter is a hard worker, too.We have been using Estes for years and have been pleased with all their technicians they have sent to our house.

Jeff Slade

6 years ago

Jared and Byron from Estes did a total replacement of my HVAC system and did an excellent job from start to finish. They arrived on time and went right to work. When finished , they cleaned everything up and vacuumed the floor. The company was well represented by these gentlemen and I am happy to rate their services and equipment as excellent.

David Marchione

3 weeks ago

We received great service from Estes! Jared and Byron were very friendly and professional.

Irma Olwell

6 years ago

John did an excellent job! He was very professional, courteous, and knowledgeable. He would be a very good teacher to an apprentice plumber. He was always sure to clean up after himself. I just can't say enough good things about his work and service. Estes has always come through with the best employees and work product.

Taylor Cox

2 weeks ago

Marcus and Jeff completed the installation quickly and everything is working

Cameron Clark

8 months ago

Hunter Colter provided maintenance and inspection of our HVAC system which Estes installed. We are very happy with Hunter’s and Estes’s service.

T Thomas

9 months ago

Crew came out on January 17, 2022 installed heating unit and thermostat, did and AMAZING JOB👍🏾👍🏾 Very Professional, GREAT CUSTOMER SERVICE highly recommend this Company and Crew⭐⭐⭐⭐⭐ sorry for the late review!!!!! On 10-09-2022 I would like to thank Mr. Reynold Mills for his Great Customer Service assisting me over the phone with my thermostat issue Thanks A lot!

Cynthia Sundell

5 months ago

It was a tough job because if low crawl space. Geovani and Jobias were wonderful. Very nice and hard workers.

Tracey Hattaway

2 years ago

I have been an Estes customer for many years and always look forward to seeing my regular technician, Paul who takes great care of my HVAC system. My last seasonal furnace inspection revealed that my aging system needed to be replaced. Justin came out to provide a quote and was helpful, thorough and knowledgeable and guided me on determining the best system for my home and answered multiple questions patiently. My new system was installed quickly by Jordan, Brad & Turrner, who were efficient and respectful. I barely knew they were here and was able to work throughout the day. They even looked out for my dog to make sure he wasn’t escaping as they went in and out of the house! To further emphasize how well they take care of customers, since my downstairs furnace is in a closet and the new unit is a little bigger preventing the door from closing, without me even having to ask, Estes sent Patrick over who skillfully built out the closet frame so that the door could be reattached and could close again while making the finished product look better than it did originally. I’m lucky to have found a company that takes such good care of customers and provides friendly, competent and reliably consistent service.

Melanie Latrelle Grandoit

2 years ago

Empathetic Company...They show that they care.We used Estes for the first time this year when our A/C went out in June and it was 80-90 degree weather outside. Estes was very responsive, professional, and knowledgeable. They installed our A/C and a new wifi thermostat and we were very pleased with the service. A few months later our furnace went out and they were consistent with their excellent service and installation. We would definitely recommend estes for your HVAC needs. We had great encounters and service with the following Estes representatives - Chris B. , Erick , Leverne J., Jason, Justin H., Carlos, and Geovanni. Thank you Estes!

Holly Kidd

8 months ago

Day of my appointment, I still hadn't heard from anyone by 3pm, so I called to check. They said I had called and cancelled that morning, which I certainly did not. The technician had the wrong number on file and obviously couldn't get in touch with anyone and took it upon himself to just cancel. So they reschedule me for same day and said he would be there within the hour but should call when he was on his way. Over two hours later I still had not heard from them and it was dark at this point, so I called to cancel. I wasted an entire day and my plumbing is still broken. Never even apologized. Such a shame because I used them a few years ago for electrical work and they were wonderful. I'll never be using them again though and I will make sure none of my friends do either!

Aja Greene

a year ago

Estes Services is a great company. I have used them twice and they have been very professional and prompt. Our technician today Paul Harrison was great!! He was detailed and had great customer service. He explained things easily so I could understand. I definitely recommend them. 5 stars

Shaunte Nelson

6 years ago

I've been an Estes customer for a decade. I had a great experience with Estes during a time that I was experiencing an a/c breakdown during the warmest temperatures of our summer season. Estes dispatched both Hank, my Technician and Leverne, Comfort Analyst, to my home on the day of my call. As a team they patched my system up so that we would have a cool home until my new unit could be installed a week later. The installation team, Marcus and Jonathan, was prompt, courteous and professional. The Estes Services team made this process a pleasant experience during a not so pleasant time for a homeowner. Lastly, thank you Estes Services for the coffee / hot chocolate gift.

Sandra Steiner

4 months ago

Installation of new heat pump. Juan and Bryan did an excellent job with the installation. In just a few hours, we had our new heat pump with furnace back up operational. A month later and through cold temperatures around 30oF we have had 70oF indoors with no issues. Thank you for the excellent job!

Clint Aul

a year ago

I have been impressed with Estes services and will continue to use them for my HVAC maintenance and repair. We recently had to replace our inside condenser and line set due to several leaks caused by a reckless home renovation crew (previous owner). Carlos, Sunny, and Kenny especially were very professional and did a nice, clean install of our hard-to-reach line set replacement. I highly recommend Estes Services for your HVAC needs.

Anthony Battiato

5 months ago

Brandon was extremely professional and insightful. He was able to provide an in-depth explanation of the issues along with recommendations. I will continue to do business with Estes and highly recommend Brandon.

M Taylor

a year ago

We had a severe water pressure problem at our house and did not know the cause. John at Estes, was professional, methodical and thorough in figuring out that our valve needed to be replaced, that we didn’t have a leak inside or outside the home. We feel like the cost was fair and the repair completely fixed our water pressure issue. Estes has been great with our A/C issues and now helped us with plumbing as well. We have an annual contract for both now and will happily call them again in the future if we have problems. I highly recommend them.

Terry Tabor

a year ago

Technician arrived on time and did his job, didn't take long to repair the HVAC system. He showed and explained everything he did. I've used Estes Services for years and has never had any issues with the quality of work. I would recommend them to anybody that needed repair work done.

Don Warner

8 years ago

I have been an Estes customer for many years now and keep coming back for the customer service. I like things done right the first time and Estes always comes through. This visit was to replace an aging builder’s grade unit that was well past its useful lifespan. It was replaced with a 3.5 Ton Carrier A/C and Furnace. Ryan and David S. were the installation team scheduled to install the unit. They were knowledgeable, courteous, and very pleasant to work with, answering all my questions before they started. I work from home and almost forgot they were here until they called out to let me know they were done. It has been several weeks now and the A/C and furnace have been tested by now and are working great. Thanks Estes for once again providing me with the service that keeps me coming back.Don

Patricia White

6 years ago

Great service!! My air conditioner was not cooling properly. I called Estes based on internet reviews and the the 1st person I spoke with was Lacey. What a way to start the day, great personality! She sent out Michael.He was very pleasant also. He told me what the problem was, and did some things to hold me over until repairs could be made. Only problem, the estimate for the repair far exceeded average costs for the area. No pressure though even with my hesitation. 4 stars only because of the estimated repair costs.

B Philpot

5 years ago

Estes installed a 4-ton Rheem system in our home today. The 2 installers were superb! Robbie and Santiago arrived at the promise appointment time and worked non-stop (9 - 10 hours) to complete the install. It was a very awkward space to work in, but they managed and never complained or even hinted at the inconvenience of the rather awkward access to the space. They cleaned up after the job was finished and they made sure that the thermostat was set in accordance with the comfort of the occupants. The were polite and professional with me and my 87 year old aunt. It was a great experience and I am grateful to Robbie and Santiago for the respect that they showed to my aunt, their elder, the homeowner. Billy who came to give the quote was also incredibly professional and compassionate and even gave me advice on how to address a broken gutter that was the culprit for water in our basement. I took Billy's advice and purchased and installed a gutter sweep and it works perfectly for directing water away from the house. His suggestion has probably saved me literally thousands of dollars. All 3 Estes professionals delivered the highest quality of service to us and we are grateful for a pain-free experience.

Marmik Patel

9 months ago

Chris and Tylen (I hope I am writing this name correct) did excellent work installing zone system in my townhouse. They were extremely professional while on site. I appreciate their hard work. Keep it up.I thought they did a good job but unfortunately my system is still giving me major issues the day after installation. Now they are saying its a different issue which they could not find in the first place. Horrible knowledge of the product.UPDATE: To your response for the below comment. I took the day off from work and after the first 2 hours, I noticed the horrible job that was being done, I decided to go back to work for the rest half of the day so that I do not waste my time for you.As far as the pictures are concerned, as soon as I returned from work, I sent you the pictures that were requested well within the 24 hour limit. I have email proof with the time. Happy to share along with the same pictures that I have send in that email for the PUBLIC to view.

Andrew Hughes

2 years ago

We had our semi-annual HVAC service and didn't expect much. I change the filters regularly. It turned out that we had some rodents making home in our unit. Darryl Watson was amazing explaining what was going on and what needed to be done. He shared photos of the issues and explained the impact of not getting it corrected. He was professional, factual, not alarmist - while being very personable. It was a great experience. I hope that you all get the chance to work with Darryl and Estes.

Sharon Butler

2 years ago

We have been using Estes for years now. They have always sent out well trained technicians who gives us quality work/maintenance/repairs. Palomar was our technician today & he did not fail us in the least. We were well informed prior to him making repairs. He thoroughly explained the prices and even reminded us of the program we were once apart of that saved us money. Giving us the opportunity to rejoin it for added benefits of future maintenance of our A.C. We are very happy with Estes!

Caryl and Howard Cohen

4 weeks ago

We recently purchased a new HVAC system from Estes with Justin as our sales rep. Justin was extremely knowledgeable and professional. He diligently inspected our home to determine our specific needs. He answered all of our questions(and we had a lot!) and promptly returned our phone calls and text messages.The installers, Fray and Ruben, were also top notch. They arrived on time, were professional and knowledgeable. They took care not to damage our home during the install process. Justin came in the morning to ensure that the install team had all of the necessary details for the job.Shortly after the installers had completed the job and gone home, we had a glitch that shut the system down. It was a sweltering Georgia summer evening. Justin personally returned to our home working until 9 PM and made sure our system was up and running smoothly that same evening. This was truly above and beyond.We have been impressed with the entire Estes team and highly recommend them for your HVAC needs.

Boyce Mullins

3 days ago

The installers were great. Informative and responsive to questions. Jered, Trevor, Jason and Kareem were great.

Heather Stan

6 months ago

I was frustrated with not getting a time window, but luckily Brandon called and was here by 11:30 a.m. Checked everything out, gave me next options since it's 6.5 years young and answered all of my questions. Even put up with my dog barking from the porch the entire time.

Marvin Charles

5 years ago

Luke and Jeremy showed up 10 minutes early for the install which was great! They put down throw rugs and put protection on there shoes to keep carpet clean. They worked fast and carefully and were very professional and when they finished they took us threw a walk through of the work that was done. I would highly recommend Estes to any one.

Daniel Edwin

a year ago

From the Sales person to the crew and the installation was without a hitch. They explained everything very well and the schedules were kept. We had both heating and AC systems replaced. The work went on while I worked from home and the crew left after cleaning up.We also purchased a service contract with the company. Gio, Jason, Sonny, Ali and Antonio were the crew who installed the new systems.Leverne was our Sales contact.

Tom Dierdorff

a year ago

Very prompt service by Estes coming out to assess our needs for an AC system replacement. Were out the next day putting in the system. Jared and Byron were prompt, respectful and skilled/knowledgeable.

Patrick Greenaway

2 years ago

Jordan, Brad and Jermmey were on point. Very professional and knowledgeable. Took time to explain the process. Both A/C units were out of commission due to dead compressor. All day job for one unit took only little over a half day. They have to come back and install main floor A/C due to having to wait for a part to come in.They came back and I got the same crew. Brad took the time look at me dehumidifier and make sure I had it set up right for my basement. 4hour job only took a little over 2 hours. 5 stars for me!!!!!

Trey Tompkins

4 years ago

I'm always impressed by the friendliness and professionalism of the Estes technician that comes to our house for our semi-annual inspections. For years, it has been the same technician, Paul. Today Jason came by to cover for Paul. He was just as great. I'm thinking it is something in their training and the company culture. I'm very happy to have been doing business with these folks for almost ten years.

Standrine Francis

a year ago

Jered M and Trevor were two professional and well organized duo. They did an awesome job. They taught me how to use my new thermostat after the installation of my new air and heating system. Thank you Jered M and Trevor you two are awesome!!

Laranne Oser

6 years ago

Estes updated our worn out a/c & heating system a few years ago andour home is so much more comfortable now! I've been very impressedwith the suggested improvements. We had the attic foamed, too. Marcus andRafael were here this afternoon to work on our system and were veryprofessional, polite and worked quickly and quietly. As usual with Estes employees,they answered all of my questions and everything is working great!

Nicholas Greim

a year ago

They were on time and very professional in replacing both of my A/C and furnace systems. Sunny. Joel, Damey and Hector were very courteous and professional. I recommend Estes Services.

Sonserae Stallings

a year ago

I originally had Estes come and repair a problem with my thermostat. They did excellent work and mentioned they offer a protection plan for major systems like HVAC, plumbing and electrical. I immediately purchased coverage for all three systems. So far they’ve worked on HVAC and plumbing and I’ve been very pleased. They’ve explained what the problem is and the solution prior to performing work. Very clear, to point. Very good work.

Annette Wells

10 months ago

Hot Water heater not working. Showed up within 30 minutes of call. Very professional and through. Explained the problem in “people” terms and corrected issue immediately. Very polite. Extremely professional. Felt more like family than a service provider. Loved the feeling of being family. They cared about us and our need for hot water.

Karen Walsh

3 months ago

Jared & Byron arrived right on time this morning to install my new air handler. These guys are consumate professionals! They got right to work and very methodically and efficiently got the job done. What a great team! Hope Estes hears a lot of good feedback about these two as they certainly deserve it. Jared gave me some helpful instruction on how to operate my new Infinity system. Even better was hearing that my new style air cleaner will need to have the high efficiency filter changed only once a year. All in all a very good experience in accomplishing what I planned with Justin last week!

Marcy Rector

a year ago

Estes replaced my hot water heater and AC system at a fair price after multiple estimates. They were able to schedule both replacements the same day and within a few days of requesting the appointment. Both crews gave me a 20 min heads up on arrival. They were courtesy, polite, and respectful of being in my home. All of my interactions with the company - from office staff to sales to installation crews - have been positive and completely professional.

HendersonWalk Neighbors

3 months ago

Trevor Smith is an A+++ system technician. Trevor performed routine maintenance on my 2 Carrier HVAC systems. He is thorough, professional, knowledgeable and pleasant. I highly recommend him.

neil trossevin

6 years ago

Had An excellent experience with Estes electrical today. Our technicians Justin Hendrix and Britt Jones were here on time , very
Professional and got the job done quickly ! We will def call them again soon.

Leslie Moscow

11 months ago

Marcus and Bryan were courteous and hard workers. They were both very nice to work with. I will definitely refer these two gentleman to others who use Estes

Deborah Rasch

6 months ago

These two young men were wonderful. Sonny and Joel replaced our entire heating and AC units. They were kind, informative, professional, respectful and knowledgeable of their work. They communicated well with me anytime there was a problem’ to solve that needed the homeowner’s opinion.We also had a wonderful experience with LeVerne, the gentleman that explained our options to us about repairing or purchasing, and Darrell, the initial serviceman who found and explained to us the problem.This is a stellar company. We highly recommend Estes Services!

Sylvester Everhart

a week ago

My most recent overall Estes customer experience has exceeded my expectations. My number reason for 4-stars instead of 5-stars is that on Saturday July 8th, 2023, one of your services techs came to my home with his pants much lower off his rear end than I felt represented a professional company. The young man was fine I just was not pleased with his presentation. Everyone else was so wonderful that if I have a need in the future, I will request them by name:Sam RhoneCarlosBrandynJaunAll person's names deserve a 5-star rating & are great ambassadors for your company.Sylvester Everhart (Enjoying my new A/C unit)

Emily Hoehn

a year ago

Estes could not have done a better job with replacing our A/C unit and condenser coil when it went kaput in peak June heat. Justin was extremely helpful with giving us multiple proposals and ensuring we understood exactly what we were getting. He was patient, understanding, and communicative as we were traveling at the time and dealing with a significant time difference. Once we were spec’d out for a new system, it was only a two day wait for installation. Brad and Brandon did an incredible job with installation - they showed up early, were efficient, and cleaned up their job site once done. They even poured a new concrete slab for our unit as our previous one had a significant slope. They took the extra 10 minutes to show me the finished job and explain the nuances of our new system and thermostat. We are so glad we’ve relied on Estes for HVAC maintenance for a couple years now and will continue to do so.

Tonjaih Johnson

9 months ago

The service technician, Jonah was extremely polite, and knowledgeable and provided great detail and suggestions for the servicing and maintenance of our unit.Before arriving, he called to verify the address and also to advise he was en route.We are extremely satisfied with Estes and the services they have provided.

Paula Rosenberg

7 years ago

This is my second time buying a system from Estes. Their systems last a nice long time and they have excellent service.The installation team was a hoot. Everyone was very friendly and actually knew how to say hello and interact. (This is not a normal experience for me.)Special shout out to Patrick, Dylan, OT, Ed and Mike. They obviously love their work and do their best to get the job done quickly and neatly. The job was done in less time than anticipated and everything is pristine. Then they introduced me to my new system.I also appreciate their singing. Some quite excellent music going on up there while they worked. :)

michael kelly

3 weeks ago

My AC broke down it was like 100 degrees out saw an estes services truck down the road, tech set up appointment for sales that day! 2 day's later Jason and Kareem installed new airconditioning system in a condo built in 1930s everyone was great. Had to leave for an appointment left Jason and Kareem locked up my home. They were great!!!! Everyone was professional and helpful

William Mecke

6 years ago

Estes really stepped up for us. We knew our furnace and blower were near their end, but thought we could get a few more months out of them. We were wrong. Estes responded to our call quickly, confirmed that it was time for a new blower or furnace, and when we chose furnace they worked hard to get it selected and installed quickly.Mike G and Luke came early on a Saturday morning - on time - and worked competently and quickly to remove the old furnace and install the new one. They corrected some issues that prevented our earlier furnace from performing as well as it could, got the job done before lunch time, and cleaned up thoroughly. They were pleasant, professional, and polite - just like Every Estes employee who has visited our home over the last ten years or more.Estes has always taken good care of us and our HVAC system. The whole job - from furnace breaking down to new furnace installed and our AC working again took less than a week - in the hottest time of summer when they were very, very busy. We recommend Estes highly.

Jessica Thompson

7 years ago

Our furnace/blower motor stopped working and we called Estes having had them replace our condenser unit a few months previously. Brett K & Fray H came out to our home and fully explained the process of their scope of work including additional explanations for why the work was necessary. They were very informed about their practices and put our needs and our home first. They were professional, efficient and courteous. We felt they went above and beyond, exceeding our expectations as they not only fixed the problem but improved our whole system. Thanks Estes!

Bobby Stokes

8 years ago

Estes installed 5 mini-split systems for us that we are super pleased with. The installs were a little out of the ordinary and took some engineering on the installers part but were done with professionalism and pride in their work. Mike Todd coordinated everything perfectly and himself was a pleasure to work with. So much so that we now have Estes as our maintenance provider for all 10 of our HVAC systems and are about to have them replace the main 15 ton system that is old and worn out. I would recommend Estes to anyone residential or commercial!

John Morris

8 years ago

Always an excellent experience. All of the Estes emplyees I have dealt with have been very professional. Chris made a thorough inspection of my house in preparation to replace my old furnace and AC. Jared and James arrived on time and did a great job of removing the old system and installing the new. Everyone was polite and gave complete explanations. I recommend Estes for service or installation of heating and air conditioning systems.

Amanda Wetekamp

5 years ago

We’ve been very happy with Estes. We had blown insulation done in the attic. Howard and Patrick from the Building Performance Dept. were incredibly knowledgeable, friendly and they cleaned up after themselves. We will be using Estes for all our HVAC needs.

Jordan Cohn

a year ago

This company is fantastic. Paul Taylor and his associate, Barry, were professional, on time, and did a great job. Highly recommended. I have used them many times and have had nothing but satisfactory experiences.

S C

a week ago

Definitely on the scammer side when it comes to business. Firstly they canceled my first appointment and of course I took off work to take that initial appointment. Then when I got the call to reschedule, Tonya told me that she could get me in at 8 a.m. I told her I would think about it and call her back. When I called back 5 minutes later to get the 8 a.m appointment, Tonya told me “we don’t give time frames immediately and especially not that early.” Did she forget that she JUST spoke with me and gave me that time frame? So I told her to cancel the appointment and when I said that, she told me to hold on and she came back on the line and magically gave me a time frame. They wouldn’t take the coupon listed on their site for a second opinion so I paid the $79 fee. When the first tech came out, he quoted me $445 and I asked him, is the $79 included in that $445? He said yes, so subtract that from your total for next time. When my part came in and the second techs came to my home, I was quoted $450! I’m a single woman so I am not going to argue with TWO men in my home that I don’t know so I just paid the check for the $450. Surprisingly my neighbor saw the Estes truck leaving my home that day and said she had issues with Estes as well and decided not to use them for her A/C issues. This company definitely needs to be put on our HOA’s “No business list,” so the rest of our neighborhood won’t patronize this business.

Spartan Effect

3 months ago

Fray and Ruben did a great HVAC installation. They were professional and provided guidance in operation of the new system.

James Meadows

2 months ago

ESTES is very professional and reliable. I trust them to show up when they say they will and complete the work on time.

Lea Prosenica

4 years ago

I hired Estes to do my AC/furnace replacement and couldn't have been happier with my experience. From their consultant Michael T. who patiently answered a million of my questions, to Daniel K. and David H. who did the installation, worked tirelessly all day despite the rain and yellow jacket nest close to the house entrance (sorry about that guys!), leaving everything super clean and answering questions along the way, to office staff Camille T. who helped with city permits and scheduling inspection -- the whole team was absolutely amazing and I felt well taken care of from start to finish. Highly recommended!

Andrea Lucas

4 years ago

We recently had to replace our heating/air conditioning system in our home. I was truly impressed by EVERY aspect of Estes Heating and Air. The scheduling department made it convienient for us to get the whole process completed quickly. Our salesman, Justin, was friendly, efficient, and very professional. He helped us choose the best system within our budget. The installers called us when they were on the way to give us an arrival time. There were four installers. Jared, Byron, Frey and Blad. Every one of them was courteous, professional and so hard working. They made this process easy for us! They reviewed the whole system with us once it was installed and even helped us set up the WiFi thermostat and link it to our phones. We HIGHLY recommend Estes for anyone. This is a wonderful company who really cares about their customers. We can’t say enough about the great new heating/cooling system and most importantly the fantastic customer service. THANK YOU Estes Heating and Air!!

Carol Fanning

9 months ago

Estes replaced two HVAC systems in our home. I would highly recommend them for being on time, focused, professional, tidy, answering all our questions along the way and staying until we were satisfied & comfortable with our new equipment. We feel as though the products we purchased were of high quality and checked off the boxes of what we wanted in a new HVAC system for our home. The four installers (Brad, Brandon, Tyler & David) were courteous and hyper focused on doing their jobs. We appreciated them working as diligently as they did and finishing the job to 100% of our satisfaction.

Scott Shearer

2 years ago

Estes services are always dependable, professional, and they get the work done right. Our technician yesterday, Tyrus, was great.

Mary Higgs

9 years ago

Fray and OT just installed our new heat pump. They were friendly, professional and efficient. When our old heat pump finally bit the dust, the scheduler got us an appointment with sales as fast as she could. Brandon came out immediately and gave us all of the info we needed. He wasn't pushy and he didn't try to over sell us. The scheduler again was very helpful and got us an appointment for the install very quickly. And THEN they called back and got us in even sooner! We highly recommend Estes - we've used them several times and will continue to use them.

ADE ABON

2 months ago

Jered M and Trevor arrived on time and performed their tasks in a very professional manner. They communicated important details timely and completed the installation of the a/c units within the allotted time period. Kudos!

Paul Beach

a month ago

Jared and Byron came out today to replace one of our AC units. They were early(!), thorough, efficient, and very professional.Previous to that Trey and another gentleman came out for the initial assessments indicating replacement.Overall, everyone at Estes has been incredibly professional over the 6 years we have utilized their services.I highly recommend them!

Gerda Radu

8 months ago

They installed a zoning system for our HVAC. Tyler and David worked very efficiently, they were very professional and courteous. As they were finishing their job, they even cleaned up after themself! Thank you very much, Tyler and David and not least the company!

Tom Kirby

7 months ago

Geovani, Fray, Ruben, and Tobias all came to my home yesterday and removed my 21 year old hvac system then installed the new Carrier system. They all were excellent in their work. Arriving on time and working diligently in rainy weather and tight conditions where the hvac system was removed and installed. Completed the entire job in a little over 5 hours. An excellent team and very professional. Thank you very much. Nice to be warm in the house again.

Ruby Gillis

4 years ago

Patrick came out today to repair some very minor damage that happened when new a/c equipment was installed. He arrived within the time frame, was polite & professional. The repair was expertly done & I am extremely pleased with his work.On July 6, 2019, Marcus & Jacob installed two a/c systems at my residence. Although it was an extremely hot holiday weekend, Marcus & Jacob worked in the hot attic and outside in the sun to install the units. They were professional, polite and did a good job. I would definitely use ESTES Services again.

Gay Caswell

a year ago

David and Mitchell installed a new energy efficient furnace for us today to replace the 18 year old furnace that was on it's last season. Both of them were courteous, professional, and punctual. Their goal was to do it right and be sure we were pleased. We highly recommend Estes and these two employees. Barry & Gay Caswell

Susan Woods

6 years ago

Marcus, Robert and Santiago arrived on time and worked hard all day long replacing my upstairs HVAC unit. They were professional, courteous and did a great job keeping my home clean (and my pets safe!) during the process. They explained my new equipment to me and answered all of my questions. I've been an Estes customer for almost 20 years. They never disappoint!

Dan Redler

5 years ago

I had never used Estes before. I had them quote the project and i really like Sam who came to the home. Their quote was in line with others. Their crew Daniel Kawmann and Matthew Davis were fantastic! They did a great job and even found a gas leak in my furnaces. They were their to install a whole house dehumidifier but realized we had a gas leak due to work that was done on my unit that wasn't up to code. They fixed that issue that could have be devastating and didn't charge me for the additional work. They cleaned up couldn't have been more friendly or professional. Estes will now be doing my service work as well. Thank you Estes!!

Jeffrey Smith

5 years ago

Our 20year old system finally failed 3 weeks ago. After meeting with their sales rep Chase, I really appreciated his straight forward, no nonsense approach and hit our budget. This was a first for me. When I had a question, he would respond within minutes. Thank you Chase.After getting a great price from Estes Services for a new Comfort Series AC/Furnace/Evap Coil, we had it installed on 10/5/17. I was very impressed with our 2 installers, Marcus and RJ, not only did they show up on time at 830am but they got right to work after I showed them how to access our crawl space. Never complained once. They worked as a team all day (up until 530pm) to get our unit installed. What was nice was Marcus was under the house installing the furnace/evap coil, etc and RJ was up top installing the AC unit , thermostat and running back and forth to work with Marcus. Each new what their part was. It was very professional, courteous and clean job. Having worked commercial construction my whole life in Boston MA, if you cant keep a clean jobsite then thats a GREATindicator of the quality of your work. They were clean, organized and professional . At the end of the day, they cleaned up (even took items left behind by previous HVAC technicians, thank you) and it looked like they were never here!! I went under the house to inspect the quality of work and was very impressed. Finally, Marcus did a great job going through how to operate the unit, paperwork, payment and warranty info. Great job Marcus and RJ!! I STRONGLY recommend Estes Services for your next job.

Luvern Middleton

5 months ago

Estes service had to replace my a/c. My installers were Jered M and Trevor. They were on time professional, informative, courteous. They were extremely knowledgeable of their product. Explained everything and explained process. They were very neat and clean picking up behind themselves. Excellent work and job done in a timely manner with no problem. I would recommend these to individuals to anyone. Job well done Estes.

Stacey Christ

2 years ago

Had a great experience working with the entire Estes team .. from start to finish. Marlee, Erick, Laverne, Marcus and Jordan were all fantastic to work with. Needed 2nd opinion on an old unit and Laverne provided the best customer service reviewing everything needed, what to expect and more when ready to replace. Marcus and Jordan were prompt, professional, attentive and careful, when replacing unit. Didn't waste any time getting things taken care of in a timely fashion. Even though it was a 2nd opinion, and not who I typically have servicing on a regular basis, I switched service companies and highly recommend the Estes team.

Sarah Park

2 years ago

My AC unit had stopped working, so I called Estes after another company had attempted to fix the unit and was not able to find the solution. Estes made two visits - for the first visit, Estes performed an inspection but was not able to locate the problem. My boyfriend was present and took the time to look up what might be the problem on YouTube. He helped the technician locate the fire damper which was closed. I was charged $79 for that visit. The technician informed me that the system needed to be recharged and nitrogen needed (which was an issue I had brought to his attention from the previous company), and another visit would be necessary. He performed the removal and recharge on the second visit and charged $256. The professionalism and lack of initiative was poor, and I would like my money back.-----UPDATE------Estes followed up with me by phone call. They sent a check of the amount spent. I appreciate their customer service.

Tory Noto

a year ago

Justin was our service agent and the work was performed by Fray and Ruben. All three were terrific. They were professional, punctual, and engaged in getting the job done. Fray and Ruben put in the hours - they arrived on time and stayed until the job was done. We were really happy with the services rendered. While we hope to not need maintenance for a long time, we will definitely look to Estes to help.

Lucreta Bolding

3 months ago

Fonte' White is an amazing technician. Very thorough and extremely knowledgeable. Fonté went above and beyond to perform the service needed on my HVAC system. Highly satisfied

Kimberly Sheffield

6 months ago

Fray, Rubén & Sergio installed a new furnace right after Christmas. They were prompt and made sure that they kept me informed during the process. They made sure that everything was cleaned up upon completion and working correctly. They even made sure to reignite my pilot light because it went out during the process.

Laura Martin

a year ago

Carlos & Geovani completed the installation of my new heat pump perfectly and removed the old unit. I'm very pleased with the service on 8/7/21.Prior to that, JOHN the PLUMBER did a great job replacing TWO of my ancient toilets with brand new low flow ADA units on 6/24/21. This man is GOOD and so professional I no longer fear the plumber!It's been a BANNER YEAR for me and Estes having spent >$10k.

Ulric Hodge

7 years ago

I had a great experience with the installers who came and installed my system. Jared & Byron was very professional as well as informative during the installation. They cleaned up the area after they were done and checked for screws. They walked us step by step explaining the type of system we have and how the thermostat operated. They are highly recommended to do any install and I would most definitely recommend Estes to anyone who needs a repair or new system. Jared & Byron represent Estes fully.

Jose Torres

6 years ago

I just had my brand new Carrier system installed today by Jared and Byron from Estes Services. They were prompt, professional and completed the work in a timely fashion. They took the time to explain what the installation entailed and made sure that I understood the process including the use of the new thermostat control panel and its features. I am completely satisfied with the service they provided and I most highly recommend them.

A Brian Hoffman

3 years ago

I recently bought my 2nd HVAC system from Estes. I am very happy with the service, quality, and responsiveness from the company. Specifically, Joel from the main office and Brandon the sales manager were extremely responsive, accommodating, and honored all agreements. Our installers Matthew (his second time in my home) and Brandon were diligent and respectful of my home. They were here from 9 am until 8 pm through thunderstorms trying to make sure everything was perfect for me and my family. Due to rain, they were unable to change my lineset, but assured me they would be out in the next week to complete the job. I am so happy we chose to do business with Estes again.Postscript: They came back out and everything is great!

Rhonda Stuldivant

4 years ago

The team that installed the new ac unit, Jared W., Byron, Christian and Jeremiah were professional and pleasant. I was surprised at the time they actually completed the replacement and install. I thought it would take a lot longer. They ensured that everything was cleaned up after the job and gave me clear instructions on how to work the thermostat. I signed the appropriate paperwork and received the instructions. I would definitely recommend this company to family and friends. They were excellent!

Matt Ro

5 years ago

From my initial contact to end of the project Estes was quick, communicative, friendly, fair and professional.Andrew - personable service tech that made the initial couple of tripsRussell - knowledgeable designer who met me to go over system replacementEd/Alfredo/Christian - friendly and fast crew who handled the installEveryone I dealt with at Estes was great to work with and highly recommend them.Matt

Katy Reichert

a year ago

The several experiences I had with Estes were not positive at all. We initially called Estes because my partner had been under the house and noticed our ducts were in bad shape and some weren't even connected to vents. We had an AC man come out to take a look, and he said he would need to call someone else to look at the ducts. We signed up for their maintenance package at that point because we had a great experience with the AC man. Another gentleman came out and told us our ducts looked fine, but we needed to install a vapor barrier to help with maintain temperature and humidity in the crawl space and the house. We decided to pull the trigger on the vapor barrier after a few months, and as part of the maintenance plan, scheduled someone to take a look at the furnace. Here is where things began to fall apart. The furnace inspector said that we needed some cleaning done on the machine as well as having the vent pipe replaced. He quoted the cleaning, but not the vent pipe. I had to call on 4 separate occasions to be quoted for the vent pipe, and they still had to schedule him to come back out to measure and take pictures to get an actual quote. The same day he was supposed to come back out and quote us on the vent pipe was the day that our vapor barrier was to be installed. The gentlemen arrived to install the vapor barrier, and they stopped the installation once they saw the damage and state of our ducts. They came to me and showed me pictures and told me the ducts needed to be replaced/repaired. I told them that was the initial reason we called Estes, and they apologized and said the assessment person must have been having a bad day. They said I would need to have him come back out again to give a quote for the duct work. At this point, I decided to cut all ties with Estes. Their communication is terrible, and they didn't address the initial reason we requested them to come out and tried to sell me on a vapor barrier instead. I feel like they sold us in to the maintenance package as well. I called another heating and air company, and they said the furnace was fine and didn't need repair as well. We ended up going with the other company for the duct work as well as the vent pipe replacement. I feel like Estes scammed us and sold us on unnecessary services. Be wary!

J Timmerman

a year ago

Great experience with Collin the sales rep and the install team, Marcus and Bryan. Courteous, clean and very responsive. Marcus resolved installation issues that could have delayed the install substantially. I am very appreciative of his effort and professional exchange with the on-site maintenance staff on my behalf.

Grace Patin

7 months ago

Patrick did an excellent job replacing the sheet rock on my living room ceiling Brandon assisted him and it is SEAMLESS. Both guys are professionals and take great pride in their line of work. I highly recommend them.

Brian Smith

8 years ago

I have absolutely nothing but great things to say about Estes. Two weeks ago they installed two systems at my home, a Carrier Infinity central system and a split Mitsubishi Mr. Slim system for our basement. I couldn't be more pleased with the outcome. This was a serious investment for us and Estes did an excellent job from start to finish. Their initial rep Brandon came to our home and was very thorough, knew the intimate details of each system and the intricacies of their installation requirements. He produced three highly detailed quotes for us that same day. In just under a week we were on their schedule for installation. The four installation techs Donald, Clay, Chris, and Dakota did a superb job. They listened to all of my concerns about concealing refrigerant lines, condensate lines, and drywall. They were very easy going and courteous. They worked swiftly, precisely and paid close attention to every detail. These were all characteristics of well experienced installers which set my mind at ease. Within the first half hour of watching them work I knew that I was in good hands and had the best possible technicians performing the necessary work. It seems almost impossible to find good people who perform great work these days and these guys went above and beyond in my opinion. Estes has made a partner for life in my book. I have even scheduled more work with them from their plumbing department for a bathroom remodel. I have every bit of confidence that we'll be just pleased with the outcome. If I can leave the reader of this review with anything, it is that Estes truly represents everything they strive to represent- honesty, quality and integrity without exception!

Horace Dukes

a year ago

New AC and furnace installed to replace my old system. Although the system is new, it appears Carlos and Brandyn did a really good job. They also corrected a drainage line, which drained inside my crawl space, to drain to the outside. They also repaired a ceiling vent, which would not stay flush with the ceiling, by affixing it to a piece of wood, thereby allowing it to seat properly. Good work!!

Renee Rowden

8 months ago

I recently had a new heating system installed and Marcus and Damey made the process smooth. Everything was explained and the customer service was impeccable. I would most definitely recommend for any HVAC services needed.

Kerry Williams

a month ago

Giovanni &Tobias installed a new upstairs a/c unit for me last Wednesday needless to say the service was excellent. Excellent job guys!!

Jerald Facenda

7 years ago

Estes personnel were very professional from the sales person (Chase) to the air flow pressure test person (David) to the installation team. They completed the entire installation in one day and did an excellent job in cleaning up after themselves. Job well done---Thank You Estes. Also a special thanks to Rob Guyette with his help on the financing and to Sandra Tarter with her help on the Carrier rebate form. Thanks again.

Samuel DeCarlo

5 years ago

This team was great to work with. Starting with Dustin, the Sales Consultant, who came to our home promptly and on time. The quote was lower than everyone else but only by a few dollars. But it was the professionalism displayed in the presentation that sold us. Then, the best surprise was yet to come: The Installation Team of Jordan and Colt. They were fast, friendly, efficient, neat, knowledgeable and most of all, thorough. Estes came highly recommended by my son who used them for a new system last year and we followed his advice and did not go wrong. We would recommend Estes and especially this crew to everyone!

Leslie Manaugh

7 months ago

Estes is a fantastic company, and the tech who came today, Thomas Pepe was well informed and answered all my questions. My work was performed perfectly and his professionalism was much appreciated.

Monica Mahone

10 months ago

Techs called and arrived as scheduled to replace my HVAC Unit. The service provided was professional and timely. The techs (Jered, Trevor and Brandyn) provided great customer service and explanation of the new system.

Marilyn Greene

4 years ago

Technician Jason Conger was very personable and did an awesome job in delivering the news that it was now time to replace our sixteen-year old H/A system.We have always been very pleased with Estes techs and Estes products, and trust their recommendations for our home.

Shaun McCune

a year ago

Jason & Ali replaced my HVAC system today after a leak on the evaporator coil was discovered. Both did a fantastic job and I look forward to working with Estes Heating & Air again in the future!

Debbie Barr

6 years ago

Estes came out and installed a furnace an air conditioner for us. Chase, the sales consultant came out first and gave us a quote and I had lots of questions and he answered them all. Jason and Christian came out and installed everything and they were great. They knew exactly what they were doing and they were all so friendly. Very good experience and we are loving our cool air.

Emory Mulling

6 months ago

Brandon was most professional as well as technically competent. I highly recommend him to any of your clients. Emory Mulling

Rev. Evaleen L. Talton Sargent

9 months ago

My service technician was Jonah McClure. Jonah was very professional and has a keen knowledge of my system. He also recommended other services for me to consider. I highly recommend Jonah and Estes Services for your HVAC needs.

King Skippus

7 years ago

Had Paul Harrison come out today for regular system inspection and maintenance. Super friendly, and did a great job replacing the filter and cleaning the coils. He's been working with the company a long time and is very knowledgeable and competent; he's actually come out several times on system inspections. I've never regretted getting my system from Estes, and it continues keeping me cool in the summer, warm in the winter, and power bills low.

Constance Whitehurst

6 years ago

Recently, our A/C system malfunctioned. From my initial office call, to the installation of the final piece of A/C equipment, the Estes service team delivered on their promise of quality customer service. The technician that came to our home to make the initial assessment was very knowledgeable. He referred us to his colleague, Billy Dixon for further assessment of our A/C unit. Billy explained what was causing our A/C to malfunction and recommended a new A/ C system. We agreed, due to the age of our old system. The sweltering heat inside of our home made me ill. To cool things down, Billy, on his time off, brought in and installed window A/C units until our new system could be delivered. Marcus and Jonathan were great. They arrived on time and took great care in installing our new Carrier A/C system. Thanks to Billy Dixon, Marcus, Jonathan and the entire Estes Service Team for making this truly a welcoming and stress-free buying experience. Estes...a quality company, with a quality staff, that delivers quality products and outstanding customer service. I will recommend Estes to my family and friends for all of their heating and cooling needs.

Reginald Blakney

6 years ago

I have to admit I have never used Estes before and I think I have been missing out, everyone I have met even the two Installers were very professional and friendly. They all appear to love the company they work for, my experience tell me that happy employees translate to happy customers. Fray and his coworker was very pleasant and it was a pleasure to welcome them into my home to install my new HVAC unit. Estes was recommended to me by my neighbor, and I am glad he did, they are the best I have used and I look forward to a future partnership.

Jeri Williams

8 months ago

I’ve been a customer of Estees for almost two decades. I trust that the work is done right and on time. This is the third full HVAC system replacement where I’ve used Estees. Fray, Carlos and Ruben installed my systems. They are professional, efficient and friendly. Highly recommend.

Allison Bazinet

3 months ago

Excellent and very fast service! Jared and Byron did a fantastic job.

Tamara Lockman

9 years ago

Carl & Patrick did an excellent job installing the new AC on our roof. Very pleasant, on time, polite & professional, great job! I think the cleanest spot now in my whole house is where they were working & cleaned up, haha! Great team at Estes. Brandon did a super inspection last week; Josh (?) & his teammate were excellent to work with as well. A+!

R. Carter

7 years ago

Chris and Clay arrived on time and did an excellent job installing our new system. They took the time to answer all questions we had. They explained how the the system worked and what things we would need to do. They cleaned the work area after they were done and made sure to check the system before leaving to make sure it was working properly. Chris and Clay made this a painless experience and we highly recommend them and Estes Services.

Rachel Davis

10 months ago

Carlos and Brandyn replaced our HVAC system with a Carrier model. They arrived on time and were very professional. They did a great job!

Kimberly e4657

6 months ago

Fray and Ruben were excellent on the heater install. They were courteous, kept us informed and worked through some hinderances of space to get the new unit, filter, drain and other tools up and running. They taught us how to work the new thermostat and answered any questions we had. Great job!

Catheryne Houston

6 years ago

Donte and Harry were fabulous to us! Fast and great service! Highly recommended! And a couple of days later...we needed a/c help and Estes sent Michael who was terrific! We had a tough week on the home front but Estes made the process a breeze! Great job guys!

Darcel Stewart

6 months ago

Lead Technician Jason was very courteous, professional and knowledgeable with my heat and air installation. Co-lead Gio and teammates Dominic and Tobias were efficient, quick and organized. I am very pleased with the service received.

Jim Newbury

11 months ago

Carlos and Brandyn were excellent on our install. They were courteous and knowledgeable. They kept us aware of the process and accommodated our requests. They made our experience stress-free. I would recommend Estes and especially Carlos and Brandyn for any installation of an AC system.

Doug Freeman

5 years ago

When one of our HVAC units stopped working Estes was one of a few highly recommended companies that I contacted. They reacted to my much needed repair in an effort to get our A/C back in service. I was extremely impressed from the initial discussion with the CSR setting up the appt. the same day as the technician (Collin) that showed up was on time and did a complete review of my system and walked me through all my options to get our A/C back in operation. The salesperson Leverne was extremely professional and sat down with me to provide more detail around our choices and worked with me to make sure the cost was within our budget. Lastly, the two gentlemen (Daniel & Matthew) that showed up the next day and installed our new units did an outstanding job and again, were both very helpful in explaining the process and happy to answer any questions/concerns that we had during the install of two new units. There work was flawless and my wife and I greatly appreciated the can do attitude and utmost professionalism. Lastly, we ended up replacing our 15 year old hot water heaters as well with Estes that same week and the plumbers echoed the same professionalism and quality of work throughout there visit. I would highly recommend Estes for anyone that is in need of HVAC & Plumbing services! Happy customer , Doug Freeman

Shari Mayes

a year ago

Today, June 15,2022, l had a new Carrier HVAC installed. The two technicians, that came to my home were Tyler and David, they were fantastic. My closet where my Furnace sits is in a small tight space. This was a difficult area to work within since the furnace and HVAC are inter-connected in order to work properly. Tyler and David, made a difficult install look easy. I was very impressed with the work that they performed, and I will definitely recommend Estes Services to my friends and family. Please acknowledge these men as outstanding representative of your company. Also l want to Thank Collin, who is the sales consultant that got the ball rolling on this project. Thanks for everything guys.

Tiffani S

3 weeks ago

Wonderful - Carlos and Brandyn came out to install our new A/C - perfect 10 experience. They were kind, professional, efficient, and an overall pleasure. Could not have asked for a better experience. The office staff was also so helpful in getting everything scheduled and ordered so quickly for us. Thank you!

Lawrence Hamilton

8 months ago

Jonah performed the maintenance inspection for my heating this upcoming winter and he was very professional & knowledgeable. Have been with this company a few years now and I would definitely recommend their services.

Barry Smith

a year ago

Had a new heat pump system installed by Estes in January 2022. Sam R. came out and did a great job assessing my air flow issues and recommending additional returns and increasing size of existing supply ducts. Jared M., Trevor, Sonny and Carlos came out and did a great job with the install. Today, 8/18/22, Christian came out to check a noise we had in our outdoor unit that appears to have been caused by a power glitch. All of the above mentioned employees were very professional and prompt. Couldn't ask for any better service than I have recieved from Estes Services!

susan silver

a year ago

Fray, Ruben,Giovanni, and Tobias arrived right on time and worked for almost 12 hours installing 2 new hvac systems and furnaces in my home. They also replaced the outside parts too. They also installed a whole house dehumidifier in my basement! This included adding new ducts and new vents throughout my basement. They wouldn’t stop for lunch or breaks. I had to make them take food and drinks as it was so hot! The entire time they worked, they were friendly and in a great mood. So pleasant to be with and explained everything they were doing. I couldn’t have been happier with the four men who were at my house today. They did an excellent job and cleaned up everything!!

Mary Jacobs

2 years ago

Jordan, Brad and Tyrus came to my home on 11/12/2020 to install a ductless heating and air system in my basement. The team was incredibly professional. They arrived within the time frame that they had indicated. They were extremely friendly and informative. The system that I was having installed was explained to me in-depth. The team answered all of my questions and provided helpful information for me to ensure location of the unit was the most optimal. I was updated along the way as they completed the project. They gave me a very accurate estimate of the time required to complete the job and finished within that time frame. Once the work was completed, they cleaned the area in which they had been working. They gave me a detailed explanation on how to use the remote and made suggestions for maitenance, etc. I was extremely impressed with the effort that all three individuals exerted to ensure I had an excellent experience. We have an annual contract for maintenance with Estes, and I have had phenomenal experience with each team member that I have encountered.

Alena Štícha

a year ago

Prompt and responsive, Estes has been providing quality of service at fair cost for our three locations in GA. They are great to work with, thorough and professional. Highly recommend Estes to anyone with HVAC needs.

Amie Groover

10 months ago

Dontà and Hayden went above and beyond and provided amazing service. My main water service line was damaged and leaking. They explained everything in detail and showed me repairs and issues. They cleaned up after their team as well. Very pleased with Estes team and service!

George Welborn

a year ago

I have been using Estes for approximately 10 years and have always found them to be very professional. I have used their HVAC, plumbing and electrical services over the years. Would not think of having anyone else in my house for these repairs. Brad and Brandon did a great job.

Matt B

4 months ago

Thomas P did a great job. Very thorough, respectful of my property and answer all my questions.

Christopher Randall

5 years ago

My husband and I were totally impressed with our entire experience with Estes Services. Sam Rhone (sales consultant) and his trainee were professional, very knowledgeable, honest and thorough. They suggested the perfect system for us and gave us a very reasonable price. The installation team (Santiago, Rafael, and Travaras) were great. Upon entering our home, they took precautions to make sure they did not damage our flooring while going in and out. They were also very considerate of our service elevator time limits and worked very timely and efficiently. They thoroughly answered our questions. Rafael even showed us pictures of the work he did on the roof. The entire system looks professionally installed. No shortcuts taken. TOTALLY IMPRESSED! While no one really wants to replace an entire HVAC system, we consider this decision well worth the money and a great boost to our homes' value.

LaTrese Coyt

a week ago

Jason (lead) and Kareem were great technicians and moved efficiently and effectively. I think the job took longer than expected but they pushed through to get it done. I appreciated their professionalism immensely.

Jennifer Bosma

9 months ago

John was top notch! He was professional, honest and saved the day by working our leaking pipe into his day. He fixed our problem quickly and efficiently. I would highly recommend John at Estes!!

NunYa Biz

a year ago

7/18/22 - 2nd install:Both Jered & Trevor (A Team for installs), performed an excellent job installing our new Carrier AC System. They removed the old system, installed the new carrier AC, and cleaned up. They were professional, on-time, and Sam (Sales) also did an excellent job helping to determine which system to procure. Our downstairs unit went out 2 months later, so we called them back to perform 2nd installation. They provide financing too.

David Cawrse

8 years ago

The installation of our new air conditioning system by David and Marcus went as smoothly as we could have imagined. The job was finished in a reasonable amount of time, and they did a great job cleaning up after they were done. We've been using Estes for years and the quality of their work continues to be exemplary.

Jeremy Grey

2 years ago

We've used Estes for what was, to us, a major project (replacing two HVAC units and all of our duct work) and for something minor (fixing another electrician's work).The minor project was great; the electrician was quick and professional, and even though he was missing a part, he came back to finish the job within a few days. The price was reasonable and we were very satisfied. We'll definitely contact them for electrical work in the future.The HVAC experience was a bit different, but only because it was a whirlwind of a job due to our situation. Estes came out to repair one of our units and we discovered that one was dead and the other wasn't in good shape, so we suddenly needed two new units and a heap of ductwork replaced. Still, Estes was helpful during the process and got everything installed in one day -- so we averted having to make it through an Atlanta summer without air conditioning -- and any other issues that arose were handled professionally by Estes. We plan to continue relying on them in the future.

Cheryl Fosket

4 months ago

Brandon was very thorough and a pleasure to work with. He was fantastic

Stephanie Underwood

2 weeks ago

Estes Services was quick to help when our A/C quit working on a very hot day. They are very professional, friendly and efficient. I am so thankful for Ashley and Thomas for getting our home cool again!

Sharon Yarbrough

5 months ago

Carlos and Brandyn did an excellent job replacing a 15 year old ac unit. The new graveled pad looks wonderful and they went a step further to reposition the second, existing unit and level it. They enlarged one of the air returns inside the house and the airflow now is so much better. These guys were great--right on time, personable and ready to answer my questions. I appreciate how well they cared for my home. Thank you Carlos and Brandyn!

Bill

2 months ago

Brandon and Carlos were very polite and professional. They installed the AC system in a timely manner and answered all my questions. Highly recommended!

Ellen Cheng

10 months ago

Service was mediocre, not impressed. I was trying to troubleshoot why a new AC install (the install was not by Estes) was not cooling the house. Estes person spent about 10 min checking a few things, said the filter needed to be changed, and charged $80 for the visit. I changed the filter but the problem persisted. So I called another hvac professional who actually did a very thorough check of the system and was able to identify the problem with the hvac install.

Mary Eskrigge

3 months ago

Marcus and Patrick were very helpful through the process of buying our first HVAC unit as new home owners. Always on time, gave proper notice before arriving, never left a mess, knowledgeable about the job. Highly recommend.

Joan Buchanan

4 months ago

Patrick was amazing - he is fabulous painter and took care of our leak stains perfectly! Left the place spotless (cleaner than it was) after sanding and painting. Prompt and extremely polite! Heartily recommend!

Blake Ingram

2 months ago

Geovani and Tobias were very friendly and professional gentlemen. They did a fantastic job replacing a central AC unit and went above and beyond to ensure everything was functioning well. Highly recommend.

Baleigh Peiffer

2 months ago

I had to get my whole furnace and AC system replaced in the middle of June after our AC went out. Estes got someone out to look at our system the following day and immediately got us scheduled for the next morning. Fray and Ruben showed up exactly as scheduled to get the replacement done. They were so nice, courteous and professional. Highly recommend these two guys and Estes to anyone needing work done!

Karla Sutherland

9 months ago

Brandon arrived on time and provided excellent service to my furnace. He also provided recommendations that could extend the life and wear on my furnace. He explained everything he was doing while providing the service and answered all of my questions thoroughly. I am definitely pleased with his level of confidence and knowledge.

jan bolien

7 years ago

AWESOME! Brett K. and Fray H. did a great job today getting my heat back on....just in time for the cold wave tonight. They were quick, efficient, stayed long enough to make sure it was working, explained to me what they did - both of them very professional! I have been with Estes for a long time and one of the two reasons are their employees - always knowledgeable and friendly and professional. The other reason - reliability. The work done today was scheduled for 830 arrival and they were here right on time! I always get a call if there is a delay - imagine that - a company that understands customers are ok with a delay IF they are told there is a delay.I recommend Estes to all my friends and anyone who ever asks me if i know a good heating/air/plumbing company

Ellen Rafshoon

8 months ago

Brad and Brandon arrived promptly to install our new furnace in time for Thanksgiving. We are grateful they could get the job done for us.

John Kingery

5 months ago

We have been customers of Estes a number of year, and we were very pleased with the recent service to our AC unit by Jason and Dominic.I also want to compliment Darryl for troubleshooting the problem we were having with our AC unit. Darryl was very helpful answering all our questions. I like to thank Sam who came out and explained our options. The entire Estes team was wonderful.

Gale Williams

2 weeks ago

Geovani and Tobias were excellent reps. They did a great job and they were very respectful and polite

Emily Ginley

4 months ago

Estes has always been dependable with their service so when we needed a new AC we went with them. Brian and Jose the installers were professional and got the job done with no problem.

Bill Griffin

5 years ago

The estimator, Patrick, and the installers (Dakota, Daniel, Christian, Tyler, Chris) were all very professional and knowledgeable about the product and more than willing to answer my many questions. They also made sincere efforts and succeeded in thoroughly cleaning up the work site after they had finished. At this point I am very satisfied with the installation. Dakota made particular efforts to calm my anxiety at having a new system with new thermostats and dealing with the ensuing disruption of my space, albeit very short. Overall the experience was very positive.

Martha Cary Lowery

a year ago

Estes had excellent service, they were very knowledgeable and had outstanding customer care from start to finish. They showed up on time and got right to work. They kept us informed and answered any questions that we had along the way. We have been extremely pleased with Estes as a company. I would recommend Marcus and Bryan for your next job. They got the job done, cleaned up after themselves, and clearly have years of experience to know how to get the job done effectively and efficiently. I am completely satisfied and would highly recommend their team. So glad we used Estes!

Diane Terrell

4 years ago

Estes has provided several services for me especially during the renovation of my house not including the installation and maintenance of my heating and air unit. I only had one mishap and it was corrected immediately. The staff has always been professional, knowledgeable and friendly. I’ve recommended Estes to relatives and friends.

Cathy Quillen

a year ago

Brad and Brandon installed a new Carrier 16 Cooling and Furnace System for the second floor of our home today. In addition, they installed quite a bit of new duct work, a new programmable thermostat, and additional new vent covers. They were professional and thorough in all of their work. Keep in mind, we are having some of the hottest days on record in GA right now. The attic registered over 130 degrees! These gentlemen never once complained while in the hot attic or scorching outdoors. They finished in a timely manner leaving our home inside and outside clear of any debris. Brad explained important details to regarding our new system as well the operation of the new thermostat. Based on this experience, I plan to contact Estes Services again soon for an estimate on some electrical work.

Greg St Cyr

2 years ago

Carlos and Geovani are true professionals and did an excellent job with the HVAC system modifications at my house. They were very cautious with dust control and careful not to damage things. The system modifications that Estes performed were very beneficial to the system. Very pleased with the result so far.

Margaret Tonkin

5 years ago

Corey and Mitchell were excellent representative of your company!! They were very considerate, professional, and patience! We are very pleased with the new a/c and furnace we purchased. I considered it a blessing that our unit died when it did. We had already spoken and was quoted a price from another company. We were going to commit to them when I return from my girls trip. Lucky it blew the morning of my return on a Sunday. We call the other guy for service they couldn't get here until Friday! Thank God for that your price was so much better!! Feeling Blessed!!!

Gerald Bush

7 years ago

Chris McBride was very thorough in his assessment of the house, helped us order the right systems and modified a supply and return to optimize airflow. The installers were very professional and the service manager came during the install to meet us and describe Estes Services. We also worked with Sandra Tarter for duct cleaning and sealing, which made a huge difference in the system efficiency. In 13 houses, this experience was the most satisfying, and it gave us the best internal environment we have ever had. It cost a bit more, but was well worth it for their professionalism and the quality of work done.

Alyssa Binns

3 months ago

Geovani and Tobias completely replaced my indoor and outdoor hvac units. They did an amazing job and worked as quickly and efficiently as possible.

Frank Ficarrotta

3 months ago

Marcus showed up right on schedule and installed a new A/C system and thermostat. He did an outstanding professional job.

Alexis Ramos

5 years ago

Called Estes Residential Services: Service Rep was pleasant and polite. We confirmed services I needed. We looked at schedules and confirmed best available time. Seems very efficient and was be to accommodate a best time for appointment.8/30: Service technician Mike called me to confirm he was on his way. He arrived on time did an excellent job, was very informative. The installation & clean up was perfectly done. We talked about future services that I would consider for the Estes. Excellent work all the way around!

Eric Wilson

3 weeks ago

Marcus and Jeff, with Estes Services, installed a new A/C and furnace unit and did an outstanding job.

Cheryl Dumss

2 months ago

Genova I & Tobias were amazing! Very friendly, professional and tidy! They communicated during the process and were very knowledgeable.

Tiffany Fowler

8 years ago

We love Estes and our new Carrier unit. Jared and Byron were wonderful. They arrived earlier than expected. They made sure that my house remained clean during the entire process. I was informed during the process of the steps that were being taken. We would recommend Estes to anyone that is in need of service or a new installation.

Donna Beck

a year ago

Excellent across the board! Prompt, professional and clearly know what they are doing. Jason and Josh were polite, left no mess and explained our system to us. Thanks to all at Estes.

Donna Ruehlmann

4 years ago

Estes has done a fabulous job for us with whatever they have come to help us with. We recently had to have some work done that caused us to have to tear out a decent portion of drywall in our finished basement. I was pleasantly surprised when they informed me that Estes had their own drywall/sheetrock person. Patrick came to do the repair work on our walls and he was fabulous. The only way I can begin to do him justice is to call him an artist. He was extremely conscientious and talented and just a great person too. We have had drywall work done in our home before but his quality of work far excelled any of the other jobs we have had done. Patrick is a true craftsman. Thanks Estes. Thanks Patrick.

Carolyn Thompson

5 months ago

Thomas was very thorough and professional. Explained everything he did and gave me peace of mind my system is working properly.

David Mann

a year ago

Everything started out well...we hired Estes to run a gas line for us to a new oven and range and also decided to sign a plumbing+ HVAC contract with them. Since we purchased an older home, we thought it would be good to get everything checked out and work with a company that was large and responsive. Boy, were we wrong. The gas line was installed, and as a new homeowner, I requested a permit. The technician told me we didnt need it, but I wanted to air on the side of caution and gladly paid all fees. Turns out the inspection resulted in us requiring an additional minor fix, which the same technician came out to fix. I told him AND his supervisor that the extra fix was NOT the result of their work or any oversight on their part and that I would gladly pay for it. The tech told me it would be free (it took him all of 5-minutes to fix) but then added very rude and unfiltered comments in my invoice noting how much of an inconvenience it was for him and that he shouldn't be blamed or dinged for the fix. FYI...no one blamed him, but he did find time to badmouth me when I had been nothing but kind and accommodating. That should've been the first sign. Then, we had 2 service calls to our house to inspect the HVAC system. Neither turned up any issues, but trying to get a response from the Estes team, the technician, or their management proved impossible. I had follow-up questions to ensure the tech checked the thermostat readings but never heard back. The final straw for me was when our AC went out entirely recently. We have a 3-week old baby in the house and could not stay here with the inside temp nearing 80 degrees at 10pm. I called the emergency number and was told there was nothing they could do but that they would come out next day. The tech must have been sleeping when he called me at 930p and was barely responsive on the phone. When I called first thing the next morning, I was told I should have turned off the unit (something the emergency tech never mentioned in his rather short call), and was told they couldn't get out for at least another day. At this point, the house was nearing 90 degrees. Again, I guess this wasn't an emergency. Fortunately, we had relatives in the area where we could stay with our baby. After 3 calls to request to speak to a supervisor, I finally got someone on the phone so I could cancel my service contract. Apparently, the new definition for emergency services only applies when the unit is less than a year old. Between that misleading sales pitch, fluctuating prices, and difficulty getting anyone to respond or help, we are done with Estes. I asked them to cancel my service contract because of issues, and they didn't even ask what was wrong or try to keep me. I guess they don't need the business. I called another large local company that came out same-day, fixed the unit with a $75 part, and we had cold air immediately. If you decide to hire Estes, many of whom are very nice, be sure you're not on a timeline, have an emergency, have specific questions, and don't mind constantly changing prices and terms.

Jack Butler

5 years ago

Estes Services is fantastic. On time, professional, reasonably priced, friendly, and very good at keeping my very old heating and AC system going. Technician Paul Harrison just left after doing routine maintenance. He is a great guy and deserves a lot of credit for keeping my house cool in summer and warm in winter. I have been with Estes for many years and plan never to change that. I give them my highest recommendation. Thanks, Estes.That's an old review - here is the newest one: Estes is still the best. Jason was the perfect professional.

Diane Fennig

2 weeks ago

I have used the Estes Service since 2002 and have always been pleased with the pro-active testing of heat and air. I pre-purchase this service and with this remain on the preferred customer list. Always where you want to be if there are any issues.On Sunday evening, of the Holiday Weekend, I returned home to a warm house with the AC running. Today, the first work day back after the Holiday I had a call from the team and reassurance that someone would be at my home before 8 p.m. Noah called at noon and noted he was en route and five hours later, my home is cool again. Everyone from the office team to the technicians are excellent!I highly recommend the team at Estes.

Andrea Atkinson

a month ago

Hector and Damey did a great job installing our new system! They were very professional, friendly, and answered all my questions! So glad we chose ESTES!

Nika Strzelecka

4 years ago

Christian, RJ & Patrick did a really fantastic job with our ductwork modifications to improve air flow and cutting a new register in our floor. Of course, I was apprehensive about anyone cutting a hole into our 100-year-old heart of pine floors but they were extremely patient, addressed my concerns, helped find an appropriate location and made it look really good. Thank you!!

Claudia Kingery

3 months ago

The Estes installers were highly professional, they answered all our questions and were very nice to work with.

Kelsey Taylor

4 months ago

Paul came out to look at my HVAC system because it wasn’t working properly. He found so many issues (from another company’s poor installation). He took his time to correct the dangerous safety issues they had created and helped get my system running properly. He’s the only one I’ll trust with my system now. Highly recommend!

Christen Harbin

3 years ago

Estes came out and gave an estimate which was very competitive and fair for our new HVAC systems. While the contractor was out there was an incident where our wall was damaged. A repairman was sent out promptly who repaired the wall very professionally . The customer service has been excellent and we are very pleased with this company’s service and prices.

Maxx Kent

8 months ago

Overpriced incompetence. They don't even have the equipment they need to perform the service they bill you for. (pressure/leak test) They do the leak test with $800 worth of refrigerant and no way to find a leak & then con you into buying a one year service plan to save some money. They say you can leave at any time. Yes any time as long as you pay the entire year. And there is no negotiating a compromise.They charged a small fortune to Remove water from the system. What they really did was vacuum out the condensate drip tray.DO NOT USE THIS COMPANY!! Total RIP OFF.

Alex Webb

2 years ago

I had a great experience working with the Estes team. Justin was very knowledgeable and helped me pick the right system for my property. After reviewing different bids, Estes was competitively priced and included above and beyond service. Fray and Sonny installed the new system today and were very professional. I will be using Estes in the future and would happily recommend to others.

Ms. Smith

4 years ago

I had been having quite the week with an air unit that had a leaking pipe. Upon discovering the leak, we also found that we had extensive water damage to our living room and bedroom ceilings, walls, and floors. I had contacted our home warranty to have someone come and fix the problem, but they failed to help. I found Estes on my own and was immediately interested after seeing their awesome reviews. The reviews speak for themselves. This company, starting with the receptionists, were so pleasant. They had someone come out two days after my call and lucky for us, it was their technician Robert. He was so knowledgeable and walked me through the cause of the problem, how to repair it, and the cost. He was courteous, kind, and knew exactly what to do. After having a nightmare of a week and battling with our warranty company, Robert was truly our saving grace. I am so beyond grateful for all his hard work to help us get our house back to normal. I would recommend Estes to anyone and everyone and I would definitely recommend Robert. He is an asset to Estes and just the kind of guy and technician more companies like Estes need! Thank you so much Robert! You saved the day!

Lori

2 days ago

Checked system, careful with my home, made trip to attic to determine if insulation was causing the heat issue and found a pipe from the hot water heater vent undone and venting into the attic. Polite, professional. Lee did a great job!

Ally Aguilar

a year ago

My husband and I just moved into our house in July and heard through word of mouth to use Estes for our heating/air maintenance. We called them out for maintenance and other issues we were noticing with one of our units. Justin Hancock was incredible! He was so knowledgeable, patient, and personable. He took the time to educate me on how the systems work and why we were experiencing the issues we were. A team came out the very next week to put in a new unit. They were efficient, did a great job and cleaned up after themselves! Props to Brad, Brandon and Jordan.

Hilary C Carr

5 months ago

The Estes installation team (Carlos & Brandyn) who came to install two furnace units today performed beyond my expectations! They were on time, professional and pleasant, communicative and completed the installation within 4 hrs. In addition they cleaned up after the install. A delightful client experience!This install followed the suggestions made by Leverne Jackson (of Estes Heating & Air) earlier this week. He was very thorough in explaining my options and the pros/cons of each. Communicative, professional and approachable.An excellent experience and I would highly recommend Estes Heating and Air for home ventilation needs.

Maureen Wolosick

4 weeks ago

Brad and Brandon arrived my house right on time. They were so polite and courteous. They installed my new a/c and furnace and gave me some tips about how to make it last longer.Estes has always handled my problems in a very courteous and timely way. And thanks to Brad and Brandon from Kennesaw office!!

Marcia Days

2 months ago

Superb service from Brandon Grant-Inspection of all systems, Jacob Thomas- Comfort Analyst- recommendation of unit(s) for purchase as well as team Marcus and Joel excellent Installers of the HVAC system.

C R Wertzberger

a year ago

After using Estes for servicing and repair of our AC unit, we decided to have a new unit installed. No pressure ever from any of the Estes staff, just great service each time. Today was install day for our new HVAC system and duct modification. The difference inside our home was instant once the new unit was turned on. Rooms that have always been hot/cold spots are now very comfortable. Geovani, Carlos, and Brandyn were very professional and polite. They showed up on time and kept us informed throughout the day. After working on the inside of our home, we could not even tell they had been inside. They cleaned as they worked. We've had nothing but great service from the techs at Estes and will continue to use them for our home service needs. Thank you for providing great service.

Dorothy Meyer

6 years ago

Marcus and Zech were the team that installed my new Carrier furnace and changed out the exhaust pipes. They were courteous and professional, and left the area looking neat and tidy when they were done. They explained everything, and Marcus also informed me about a service package that I might be interested in. I had heard good things about Estes, and can now confirm that based on my experience they are true!

Albert Grasso

2 years ago

I had some serious A/C problems. Unit kept blowing fuses and A/C would shut down. Several repair guys came out (different HVAC companies), but could not fix the system. Estes (I have a service agreement with them) finally sent me Erick H. and he did an excellent repair job that no one else could figure out. It's been working for a week now and it's been HOT as Hell. Thanks to Erick we're enjoying the comfort of our home again. He's a fine young man, very respectful, with a nice personality and very knowledgeable about his work. Thanks again to Erick. Estes is very lucky to have such a fine young man working for them.Al Grasso

Kelcey Davis

9 years ago

My experience with Estes was excellent. They're staff is what makes them a pleasure to do business with. Salesman Chase Carden was great. He was very professional and easy to talk to. He explained to me why our system failed and what can be done to prevent it from happening in the future. The installers, Mark and Jacob were the best. They did an outstanding job installing our new HVAC system. I highly recommend Estes Air to anyone needing heating and air work done.

Janice Carter

5 years ago

We have used Estes for over 30 years. They continue to be honest, effective, and helpful. Our service tech Andrew is very observant and notices details in the area surrounding the furnace, and wiring,in addition, to providing great service. The Building Performance team including Patrick, Howard, Lee H., Lee Smith and Allen efficiently solved a concern they found. Great solution! Great service! Always prompt and helpful. Plus they love my dog. What more could a client ask for?

Michael Dolder

11 months ago

Estes Heating and Air Conditioning did a fall system maintenance check. The technician arrived on time, and performed the work quickly and efficiently. He replaced the filter at no additional charge. He answered all our questions, and was careful to keep the floors clean by wearing plastic booties.

Anthony Owumi

7 months ago

Estes was great, they provided quality service. Fray and Ruben were excellent would highly recommend them if you need heating and AC service or maintenance.

Jermaine Larkin

2 months ago

Jason, Gio, and Tobias I appreciate the great job that was done.

MaryLou Heitner

9 months ago

We had biyearly service this month. Paul Harrison did a complete review of system. He was excellent. Took pictures, discussed problem and recommended a new system to replace our 20+ a/c and furnace. Bad news for us, but thankful that he did a thorough inspection and found we had significant issues. Thank you Paul and Estes

Frank Quinn

11 months ago

Paul Kim needed to replace a capacitor and he explained everything very well and why it was needed and what the consequences would be without the repair or replacement. After Mr Kim left I did some research and found out that a capacitor is supposed to last for 20 years. That brings up the question why did we change it within 6 years. Then I remember him telling me about readings by the manufacturer and then the readings are requirements from Estes. It sounds like Estes what's more stringent and therefore maybe it was having to be changed by Estes standards and not by carriers. I tried to ask Mr Kim to explain it and he never got back to me. So I'm wondering what to do now to get an answer, because I certainly can't remember all the numbers he was reading off to me. I'll try again to find out.

Emily Thompson

a month ago

Howard and Patrick were on time, professional and did an excellent job! Highly recommend!

Beverly Jo Croom

a year ago

I was extremely pleased with the system maintenance completed by technician Christian Reynolds. He was professional, respectful and especially kind which means very much to me as a senior citizen. He pointed out what I feel I need to know about my system, but did not use high pressure tactics. I respect and appreciate this approach! I will request Christian the next time I need service.

Sam H.

10 months ago

Justin replaced a tankless water heater for me today. He was quite professional, on time and kept me informed about what he was doing. He was extremely courteous and made sure I understood everything. Upon completion he left the house just as he found it, clean and neat. I would not hesitate to refer him or his company for any plumbing needs.

queendom41

7 months ago

Estes Services came by way of referral from a family member and they did not disappoint. I had a very pleasant experience from start to finish. Chris McBride's heater replacement home consultation was on spot with no underline pressure with the variety of options discussed. The day of installation was smooth all thanks to the prompt and professionalism of Fray and Ruben who did a phenomenal job. I am forever grateful to Estes for quickly scheduling and installing my heater system just before the first severe winter weather cold snap of Xmas 22'.THANK YOU to the entire staff and keep being GREAT!

John Leyting

7 years ago

Outstanding service from my primary contact, Chris M, who visited my home to assess my AC situation, talked me through my home's needs and his recommendations, and replied quickly and thoroughly to my follow-up questions. Outstanding service from my three-man installation crew, Carter L, James E, and Clay W. They answered all my questions, worked diligently through the installation, kept their work area tidy during the day and cleaned up thoroughly upon completion of the job. Was given a show and tell of the work that was performed. Was told that Estes would register my new AC units with Carrier and two days later received an email from Carrier acknowledging the registration. My new AC units are humming along just fine. Very pleased with the overall experience.

Laura Tucker

2 months ago

Living in Georgia, you are bound to run into AC issues in the summer. Estes always come to the rescue in a very prompt and professional manner. We had a new AC unit installed and Tray and Ruben did a great job. Thanks for coming out on a Saturday!

Vernon Gisi

a month ago

Fray, Ruben and Trevor were all very friendly, professional and responsive to my requests. They were careful in not damaging anything. They arrived on time and had everything to get the job done. The system was explained to me before they left. Everything was cleaned and hauled away with them. I could not have been more pleased with the professionalism of the crew. We now have very cool air.Thank you.

Kimberly Lewis

2 months ago

Jered and Trevor were great. They arrived on time, were very professional and informative, and answered all of my questions

Doug Henderson

2 months ago

I hired Estes Services to replace an old HVAC system (furnace and air conditioning unit). Jared and Byron did a great job! And, my new Carrier system works very well.

Jacob Johnson

6 years ago

I had Estes come to my house to do an annual heating maintenance review of my system. They showed up early and completed the work promptly. Randy did a great job at explaining everything and was able to replace a dead battery in my system. He also reviewed their service packages for me and let me know what else Estes could do for me in the future.Future Update, Just had Estes Install a new Furnace. It was a great Experience once again. David and Chris were my installers and were on time and very professional. Sam was my Sales agent and was extremely nice and knowledgable. Sam walked me through my options and help me find the right equipment for my house. It was a low stress experience, which was great!Another update, Just had Estes Install a new Air unit. Again, they did a great job. Arron was my installer and he was on time and professional. Answered all my questions. Thank you again!Another Update, Just had Estes Install a Bathroom fan and vent system. Patrick, Matthew from Building Performance, and the Electrician Mike all did a great job. Cleaned up well afterwards and were very polite! Thank you!I used again for two toilet installs and the team from Estes did a great job again! They were fast, informative and timely. Mr Campbell and the team did a great job!

Joseph P. Cadray

3 years ago

Estes provides high quality service and advice. Paul Harrison completed preventive maintenance on my ac units today. He provided helpful responses to my questions and thorough inspections of my equipment in a timely manner. As a long time customer I continue to be very satisfied with Estes Services.4/16/2020 Paul was very protective, wore mask and gloves, and did not touch any surfaces unnecessarily.

Curtis

3 weeks ago

Super friendly, had replacement oats on hand. Fixed my AC the same day

Jacqueline Carter

a month ago

They diagnose my problem and what needed to be done to fix my air conditioning . I’m grateful to have the service.

Melody Floyd

4 months ago

Patrick repaired a crack in my ceiling and it turned out great 👍 Thanks Estes.

chyna211

2 months ago

ESTES performed an AC Replacement for me. Jared and Trevor called before arrival to ensure it was ok to come early to complete the replacement and were professional and very proficient. They did a wonderful job.

Kevin Fisher

11 months ago

Overall an awesome experience. From the sales to the install. I felt like they were above and beyond professional, patient and very customer service printed. The install crew (Carlos, Fray and Brandyn) were top notch. I would highly recommend this company for A/C and heating, electrical or plumbing issue.

William Pickard

6 years ago

I am more than pleased with my experience! My entire family has Estes and they said I would not be disappointed and they were right. Not only did they get my new ac unit and water heater installed, in one day, they explained everything to me as well. The building performance specialist was Patrick and the installers were Byron and Jared. Job well done!

Janyce Moreland

5 years ago

We had 23 year-old furnaces replaced in our home. The Estes team was professional and efficient in getting the job done. All of the members involved in this sale and installation were very polite and respectful of our home. From Stan our technician, Dustin our sales consultant, to Carlos and Jered M. the installers, we experienced first class service.

Leigh Priestley

10 months ago

We have used Estes for over 20 years for installation and maintenance of our HVAC system in two homes. They are a reliable, knowledgeable, professional company. We highly recommend them and will continue to use them.Geovani and Tobias installed a new AC and thermostat today. They were prompt, professional, courteous, and communicative. Great representatives for Estes!

Wally Kosh

3 years ago

I finally decided to buying a new HVAC unit from Estes before my old unit stops working. The process starting from the sales person Laverne to the installers,Jordan and Brad, was a breeze! Jordan and Brad were punctual and worked expeditiously. They also cleaned up the area pretty well. I certainly do recommend Estes for the heating and AC works.

Jordan Johnston

a year ago

Turner came by to service my A/C units. He was very thorough and walked me through some sensible recommendations as well for my humidifier and drainage situation. Estes is fantastic and Turner was great.

George Aldridge

5 years ago

Estes did a great job solving my complex plumbing problem. Lacey was very professional, helpful and courteous. She went above and beyond helping me. Harry who worked diligently finding a tough leak was professional and obviously extremely knowledgeable. Where a plumber from Superior gave up, Harry stayed with the problem until it was fixed. As a result of these two customer focused employees, I took an Estes service agreement and you are my new go to plumber.Very Best and Thank-youGeorge Aldridge

Scott Carden

11 months ago

Estes is great. Got a tech out same day, who explained why our unit was beyond repair, got a sales person, Justin, from whom we’ve purchased two units for our previous home, out that night. He gave us an honest appraisal of our options. Install crew out the next morning. Ruben and Fray were awesome. Got here on time, finished ahead of schedule, explained how the fancy new thermostat works, tolerated my loudly barking dogs. They even let me practice my barista skills on them.

Carmen Dollinger

5 years ago

Estes Services is very easy to work with. The repair person and ultimately the sales person were very knowledgable and I never felt pressured. Decided to replace my A/C unit. Installers were on time. Very polite and efficient! Unit is working well. No mess to clean up. Very patient with all my questions. Thank you Chris, Russell, and in particular the installers who worked on a very hot day, Marcus and Jonathan (on the roof)!

Benjamin Davis

10 months ago

Byron and Jarod did a great installing my unit. Both were very professional. The installation process was perfect. The entire Carrier team including my sales rep, Leverne Jackson, Exceeded my expectations.

Pat Fusco

5 months ago

We have been using Estes for all our HVAC needs, and also have a service contract with them. They have replaced two furnaces and one central A./C unit and a separate unit for our sun room over the last twenty or so years. This company's service techs know what they are doing and are very well trained in all HVAC matters. They don't try to railroad you into getting repairs that are not needed or selling you something you don't really need. They may be a bit more expensive than some HVAC outfits, but if you're looking for an honest and competent company, I strongly recommend you give Estes a call. You will not be disappointed in their services.Update 10/8/18: Just had Marcus and RJ here this morning to replace the A/C. They had it done and running in less than 3 hours, and we are very pleased with how quickly and well it all was done.Update 03/17/23: The PTAC heater/A/C unit in my sun room died, and Estes came this morning to remove it and install a replacement system. Jason arrived on time and got right to work, but had a delay due to traffic holding up the delivery of the new unit. Once it arrived, he went to work installing it, and found he had to move the electric outlet to accommodate the new plug. He fixed that problem and I now have a nice new system ready to heat and cool the sun room. Jason was polite and professional, and did a great job. I have never had any problems with any work Estes has done for my home, and recommend their services.