Others have posted similar complaints about Fulton Services, and I wish I had seen them earlier. The company takes inadequate responsibility for the quality of its services and disregards customer needs.
On Mar 8, 2022, we paid Fulton Services $2,276.30 at a service visit, expecting that the plumber had completed the work we requested. However, we learned we had paid for plumbing work he never performed, and have new problems as a result of the plumber’s damage.
When the plumber left, he promised to return and fix what he had damaged. He had cracked a faucet valve assembly and stated he would bring a new part along with a gasket to fit our tub stopper. He took the cover from the faucet and the Kohler tub stopper to help him find parts.
After over a year, we are still waiting for them to make this right. To their credit, they made some progress in reparation last August. However, the company maintains that we should pay thousands more to have them install 4 new faucets in our bathroom (2 lavatories, each with a wide-spaced double handle faucet).
The plumber damaged a hot water faucet valve assembly. They can’t find the faucet manufacturer and claim no adequate replacement is available.
Further, they say if you replace a hot water faucet, you must replace the cold also. Each similar faucet costs ~ $600; we must purchase 4 in order for the other 2 lavatory faucets to match.
On Apr 6, after a month of no contact from Fulton Services, I sent a letter to the company by USPS.
I described repairs needed following the plumber’s visit.
—A hot water faucet leaks after the plumber tried to loosen the tight faucet with a wrench, instead of lubricating it. We now have an exposed leaky valve assembly at our lavatory in place of a finished working faucet as it was before he arrived.
—Update: From Scotty’s comments, they can’t find the parts the plumber took from our home, and he has left the company. Their offer was to let us use their discount to buy four new faucets as compensation for their plumber’s damage. Huh!
—Update: Scotty found and repaired the tub stopper.
—We paid $700 to repair a running toilet. However, the plumber didn’t repair it properly, and the problem remained. He had installed American Standard parts in the Gerber toilet without notifying us. Other plumbers say Gerber fixtures need Gerber parts.
—Update: Plumber Steve came by this week, adjusted the toilet handle, and says it’s fixed.
—The plumber charged us $1280 for installing a Watts water pressure valve. Retail for the valve is around $150; others say typical residential pressure valve replacement costs $300‑500.
—Update: Fulton Services has refunded $400.
We had requested a plumbing inspection, but the inspection report was worthless. We have no evidence that the plumber performed the work at all. They sent a second plumber to inspect, but he did similar substandard work with a worthless report. Fulton Services has refunded the $200 we paid.
I also asked Scotty to describe the code numbers on our invoice.
He refused. Scotty says only their computer support person knows the details of the charges! The customer has a right to know labor costs, details of parts they installed ‑ the manufacturer, and any guarantee that comes with the parts. We don’t have that.
Thanks to Fulton Services, we have a hole at the lavatory where we once had a working faucet.
