Fulton Services

The usual: quick, friendly efficient. Yeah!

My elderly in laws had a 3/4 water pressure regulator replaced. It is sitting against a wall in a garage, really easy to get to. $696 with a discount!

Stephen did an excellent job in identifying our plumbing issues and resolving them. I have even referred two friends to Fulton Services and mentioned Stephen in particular. He was knowledgeable and after doing the repair, he cleaned up the area.

We just used Fulton Services today. Anyone looking to use this company should be aware that the service charge of $89 is not deducted from the final cost of service/repair. Most plumbing services don't charge the service charge if they do the work. Thought I'd give them a try to replace a garbage disposal. The repair was $882.50 ( $793.50 to install new garbage disposal PLUS $89 service charge for coming out). On the phone when I made the appointment they referred to it as a service charge. On the invoice it says diagnostic charge. We went ahead with the work despite the high cost because the tech was here. He quoted $793.50. Our mistake for assuming the service charge was included. When I called to ask about it they wanted to give me a $30 coupon to use on next service. We won't use their services again.

I had a clogged ca ode. They sent someone out. He plunged it ad it was fixed. $89 house call. I had a drippy shower. He said it was not to bad for the cost. A few weeks later the leak got worse. I called them again. He replaced the washers and spring. It did not leak at the moment. I did not turn the faucet on to check myself. The cost for a tub and shower washer replacement was $325 the $89 house call was included.He was here an hour and the first time I turned the shower on the drip was worse. I would not recommend this company.

They were timely and professional although very pricey. It cost me over $400 to have a wax ring replaced on a leaky toilet. The technician was here for about 30 minutes.

Fulton Services is now my go-to plumbing company. TJ, the plumber who came to my house, was very professional, very thorough, and very respectful of me and all my household needs. He took the time to answer all my questions and address all my concerns. I was very impressed. I would highly recommend TJ and Fulton Services to anyone who needs plumbing services.

After being able to get a plumber out within 24 hours of calling, Ricky arrived and assessed the problem in short order. He got the leak fixed, showed me what had caused the leak, cleaned up and was done in about two hours. I am so pleased to have Fulton Services at the other end of the line when I have a problem.

A second leak was due to an A/C problem and Stephen arrived about six hours after calling in the request for service. He found the problem, offered a solution to fix it, and got it completed fast. Nicely done and much appreciated.

John was prompt to come to my home on Sunday morning, to diagnose proroblem, and fix leak in kitchen sink

Douglas was an awesome plumber. He did everything perfectly and cleaned everything up.
If i have the need , which i knowi will < for further plumbing service , i only want Douglas,
He was extremely fast , courteous, and clean.
Yall have a good man with Douglas

Julian lecraw jr

I highly recommend this company. The technician was incredible. Stephen explained everything he was doing and spent his time making sure he was thorough. We've been having AC issues, another company installed an evap coil in June, and didn't complete the job correctly. Stephen was able to find the problem immediately. I can't tell you how rare good service is. If you are desperate for high quality and HONEST service give Fulton Service a call TODAY!

I called Fulton Services for a few plumbing issues, they quickly sent a technician out to service. Steve was very knowledgable, helpful, & friendly. He took the time to show me the cause of our plumbing problems & let me know my options. He had to return for a more extensive repair the next day, and I got an email from the company letting me know he was en route plus a phone call from Steve. I am very pleased with their high level of customer service and job performance. Would highly recommend them.

Stephen M... has been to our house for the annual Air Conditioner inspection and service in the past. He was prompt and courteous. He was neatly dressed and responsive to all my inquiries. Because of recent surgery on my foot I was unable to accompany him. He knew where our 4 units were located and spent 2 hours inspecting and servicing them and gave me a full report on what he found. He was very efficient and friendly and enjoyable to work with.

Fulton Services were came to my home right away and Stephen really explained to me what my options were when it came to my water heater problem. I'm definitely going to use them for future services!

This is a very professional company. The appointment was easy to make and Steve arrived on time. The company kept me informed by email who was coming and when he would arrive.

Steve was very professional, resolved my issue, and was very friendly.
I will make this company my go-to for all my HVAC and plumbing services.

Happy Customer!

Steve and Chris were a professional team repairing a broken pipe under my driveway. They arrived at the appointed time and worked efficiently until the repair was completed. Will definitely use Fulton Services for any additional plumbing needs.

TJ was great - arrived right on time to diagnose our issue with the water heater. We needed to replace it, but he was able to provide a temporary fix so we could have hot water over a cold weekend. Then he returned the following week with Stephen and they did a great job replacing the unit, plus helping with a separate drain issue in the basement. I'd recommend Fulton Services to anyone looking for professional work and honest, helpful technicians.

Very disappointed that the plumbers did not wear face masks even after we requested they do so. They also brought a school-age child who moved throughout the house (also without a mask) and touched furniture, belongings, and artwork. We had to completely air out and disinfect the house afterwards (July 2020)

Great service! A quick response time to my call for service and the problem was a simple fix. Both the dispatcher and service technician were very professional and got the job done promptly.

This business is very over priced! 1 foot of plastic pipe cost me over $900. Square piece of dry wall was cut out to access pipe. But other than that this company is a HUGE rip off. I would not recommend this business to anyone. Call in to the front desk and the lady was careless and clueless. No return call or explanation to why less than a foot of pipe is $900. DO NOT GET TAKING ADVANTAGE OF Highly Recommend getting a second opinion next time.

Fantastic company! Our family is always impressed with their responsiveness and great service. They have really come through quickly and priced fairly when we had an issue with our shower leaking and HVAC systems.

We had our annual check by Fulton Services. Steve did the work and provided the most thorough and informative checkup we've ever had. He provided several great tips on how to keep the plumbing in good shape! All made sense and were much appreciated!

Steve came when he said he would and fixed what needed to be fixed. A very professional plumber.

We had a plumbing issue at our house yesterday, and I was pleased with how quickly Fulton Services was able to address the issue. Within a few hours of placing my phone call, Douglas came out to our house and could not have been more professional or helpful. He was very empathetic of our situation and was able to correct the issue during his visit. Douglas saved the day, and we could not have been happier! Thank you!

Scotty, Steve, and the whole crew at Fulton Services did a fabulous job from start to finish on replacing our sewer service line. They were on time, courteous, explained each step, and finished on budget. Steve lead our project and we were extremely pleased with his work. We have used Fulton Services for our plumbing needs for years and wouldn't think of using anyone else.

We are a long-time customer of Fulton Services. We noted a rupture in our cast iron drain pipe in our downstairs half bath late afternoon of day 1. My wife immediately called Fulton Services. On the morning of day 2, Ricky was dispatched to diagnose our problem. Ricky has served us in the past and we were glad to see him take charge of the current problem. Ricky quickly assessed the situation, gave us a quote and scheduled the repair starting the morning of day 3 and finishing mid-afternoon of day 3. Ricky and his associate did a great job in a neat and orderly manner. Ricky walked me through the finished job explaining what was done. He's a real pro and we were delighted to have him service us again. It's situations like this that make Fulton Services our go to company for responsive, high-quality plumbing work delivered by pros at a reasonable price.

Fulton Services is great - fast response, great work. TJ is professional, polite and knowledgeable. We will definitely use them for all our plumbing needs.

Stephen is professional like nothing I have seen in this industry. Hands down an easy decision to use this company and this technician.

Fast service and friendly staff but an absolute rip off. I was charged $60 for them to drive two miles and give me an estimate. That $60 is usually $80 which they acted like they did me a favor for charging less. Upon arrival... I was quoted $450 to fix my toilet alone. To install
a kitchen sink, update shower hardware and fix my toilet was $1400. Massive price gouging. For $450 I could buy 3 toilets at Home Depot. Again, the staff was nice but don’t waste your time or money.

Stephen M is always professional and I trust him to handle our heating and cooling maintenance . He replaced my upstairs ac unit and did a great job!

Chris with Fulton Plumbing came to my home today as scheduled, had everything they needed to replace my water heater. I knew it wasn't going to be an easy job as the new water heater was 2 inches bigger than my opening to get it past my outside AC units. They did an exceptional job of taking the old tank out and installing the new tank. Chris also was extremely detailed in his work and even found a gas leak in my old line which he promptly fixed. The new tank looks great and is already producing plenty of hot water. I would highly recommend Fulton Plumbing and Chris Ramsey.

Tim Bishop usually services our home and as usual, he arrived on time and was very prompt and efficient. We have used Fulton Services for years and would never want to change. They do outstanding work and clean up afterward. Also, the price is always known ahead of time - there are no surprises!

Stephen M. handled my lengthy repair today with the assistance of Chris.
They are upstanding and extremely professional. Stephen knows his business better than any other technician I have worked with. He is compassionate, knowledgeable and a perfectionist. Thank you.

We have been using Fulton Services for over 30 years. They have always been very professional and efficient in servicing our HVAC units. They have provided proper maintenance to allow us to receive longer life of the HVAC units that we have. The technicians are always very courteous and helpful.

douglas was very efficient and did an excellent job.he took time to explain everything to me.i am very pleased with work done.
i am new to the area and i selected your company from the best pick reports book.

I am writing today because I did NOT have to call Fulton Services about a plumbing issue. About nine months ago when we had the same issue we had today, Steve came out and, after we'd had one plumber unable to completely diagnose (or fix) our problem, and another tell us we'd need to spend around $10,000 in renovations to fix our problem, Steve not only fixed it, he showed us exactly what the issue was and explained how in the future, we could probably take care of it ourselves. Today is that future: I did what he told me, and I fixed it myself! So I'm writing a long past-due review to say that our experience with Fulton has been great - they've been trustworthy, knowledgeable, and importantly, have not tried to sell us a bunch of stuff we don't need. Highly recommend.

Fulton Services has been our plumber and AC service provider for years. They stand behind their work.

A service call was made at my home by Fulton Services 10/18 and diagnosed roots in my pipes. They gave me detailed information, showing me exactly what the problem was and gave a complete, accurate estimate. They came back the next morning to make the repairs. The job was completed in a timely manner and my property was left in excellent condition. Douglas was wonderful- so courteous and organized. He explained everything in a way I could understand completely. I highly recommend Fulton Services for all your plumbing needs.

I hired Fulton Services to repair a pipe that had been installed incorrectly.

I had requested that any plumbers entering my home wear a mask. One of the men obliged but the other 4 did not.

They had also brought a young teen along with them (I’m assuming it was one of their children.)

I will not be using their services again and I wouldn’t recommend you do either.

Expertise in Plumbing

Douglas performed our annual maintenance inspection and took the time to educate us on how to insure well-draining sinks as well as how to avoid plumbing problems while we're away. He provided excellent service and client training. And retroactively, we want to say thank you to Steve and Ricky for the super plumbing repairs they've performed for us in the past. Great work!

Ricky came in and did an excellent job with correcting a problem with my downstairs toilet. Fast, efficient and courteous service was delivered by him. I will always call Fulton for my plumbing needs and I will always request Ricky... he is that good!

Others have posted similar complaints about Fulton Services, and I wish I had seen them earlier. The company takes inadequate responsibility for the quality of its services and disregards customer needs.
On Mar 8, 2022, we paid Fulton Services $2,276.30 at a service visit, expecting that the plumber had completed the work we requested. However, we learned we had paid for plumbing work he never performed, and have new problems as a result of the plumber’s damage.
When the plumber left, he promised to return and fix what he had damaged. He had cracked a faucet valve assembly and stated he would bring a new part along with a gasket to fit our tub stopper. He took the cover from the faucet and the Kohler tub stopper to help him find parts.
After over a year, we are still waiting for them to make this right. To their credit, they made some progress in reparation last August. However, the company maintains that we should pay thousands more to have them install 4 new faucets in our bathroom (2 lavatories, each with a wide-spaced double handle faucet).
The plumber damaged a hot water faucet valve assembly. They can’t find the faucet manufacturer and claim no adequate replacement is available.
Further, they say if you replace a hot water faucet, you must replace the cold also. Each similar faucet costs ~ $600; we must purchase 4 in order for the other 2 lavatory faucets to match.
On Apr 6, after a month of no contact from Fulton Services, I sent a letter to the company by USPS.
I described repairs needed following the plumber’s visit.
—A hot water faucet leaks after the plumber tried to loosen the tight faucet with a wrench, instead of lubricating it. We now have an exposed leaky valve assembly at our lavatory in place of a finished working faucet as it was before he arrived.
—Update: From Scotty’s comments, they can’t find the parts the plumber took from our home, and he has left the company. Their offer was to let us use their discount to buy four new faucets as compensation for their plumber’s damage. Huh!
—Update: Scotty found and repaired the tub stopper.
—We paid $700 to repair a running toilet. However, the plumber didn’t repair it properly, and the problem remained. He had installed American Standard parts in the Gerber toilet without notifying us. Other plumbers say Gerber fixtures need Gerber parts.
—Update: Plumber Steve came by this week, adjusted the toilet handle, and says it’s fixed.
—The plumber charged us $1280 for installing a Watts water pressure valve. Retail for the valve is around $150; others say typical residential pressure valve replacement costs $300‑500.
—Update: Fulton Services has refunded $400.
We had requested a plumbing inspection, but the inspection report was worthless. We have no evidence that the plumber performed the work at all. They sent a second plumber to inspect, but he did similar substandard work with a worthless report. Fulton Services has refunded the $200 we paid.
I also asked Scotty to describe the code numbers on our invoice.
He refused. Scotty says only their computer support person knows the details of the charges! The customer has a right to know labor costs, details of parts they installed ‑ the manufacturer, and any guarantee that comes with the parts. We don’t have that.
Thanks to Fulton Services, we have a hole at the lavatory where we once had a working faucet.

I was so happy to see T.J. and Steven at my house this morning; we had a backed up drain line and T.J. was here by 7 a.m. Monday morning to get it sorted out. They managed to clear the drain completely, get cleaned up, and head out in just over 4 hours. We used Fulton last year to replace our main drain from the house to the street and I would not hesitate to say that they are the only people we'll call from now on. Thank you so, so much!

Victor arrived well within our agreed to time frame. He identified himself, wearing booties, and repaired/replaced a broken plastic toilet seal with a metal one. He even took smartphone pics of the progress of the repair to share with us. Good experience and Victor is a great technician. We will ask for him again by name.

All the work was completed in a professional and timely fashion. But I believe the charges were excessive to say the say the least.

Harry Kaufman

My experience with Fulton Services started with the helpful young lady who answered my call. I was a bit frustrated and anxious to get a problem with my hot water heater solved before leaving Atlanta. She promised a next day visit from a service tech. As promised, I received a call from Chris, at the time specified. He came in, asked about the problem, and proceeded to explain each diagnostic performed. He patiently answered all questions. He was generous enough to explain how another plumbing issue was affecting the water heater. Chris was friendly, pleasant, & allowed me time to make decisions that would support the resolution of my ‘water heater’ problem. Needless to say I’m a very happy camper, and have already made a referral! Thank you Fulton Services!

So trustworthy! I had gas leak and have a home warranty. The home warranty company sent out a company that had no idea how to find my leaks with the gas off. I called Fulton Services and they sent TJ and Chris who were amazing! They found my leaks and gave me a quote to fix it. I was still going to try to get the warranty company to pay for it. Long story short they sent out two companies that I wouldn't trust to work on gas lines. I took the cash out option, which meant I could use the money for any company to do the repairs and I chose Fulton Services! I'm so glad I did. Don't screw around when it comes to gas leaks. Go with a company you can trust!

They are over priced and were not thorough in what I requested. They charged me over $400 between $60 for a service call that they said should have been $80, labor and a piece of hardware on the tub. When he fixed the leak, I asked him to check the rest of the area nearby because there were water marks on the ceiling. 4 months later(last week), mold formed on my ceiling due to a very slow leak and they said the new leak would be an additional $711. They referred me to the manager for better pricing and he said there was nothing additionally he could do. I have a company coming out tomorrow to fix the leak for only $300. I will never use Fulton Services again!

Had two faucets that were leaking in my home. The technician that came out to our home was professional and courteous. Upon arrival he went straight to work and diagnosed the problem and replaced the leaky cartridges. Now they are working fine.

Ricky was prompt, professional and got the job done. They are the only plumbers I would have come to my home

I called Fulton Services on a Friday night at about 8:30. I had water leaking from the attic area where my tankless water heater was located. It did not look pretty. The woman who answered the phone at Fulton Services suggested I shut off the water to my house to prevent further damage. Ricky called at 7:20 AM on Saturday morning - he was on his way.

He handled everything wonderfully. I could not have been more pleased.

I’ve been a customers for over 10 years and the service has always been excellent. I called concerning a buyers inspection report, multiple items that needed to be checked by a licensed HVAC tech and a plumber. Tracy scheduled Victor to come out and review the items and to repair them if needed. He was prompt and carefully went over all items. I can’t thank you enough.

Great service, quick and fair priced. I could not be happier.