Best Drain Replacement in Henderson NV

Roy was awesome! He came when we needed him and helped us so we wouldn't have a sewage back in our home. Thanks Roy!!!

Wonderful customer service and very knowledgeable.Thank you.

Installer very good!
Knows what he is doing!
Cares about the clients experience!

Only called for an appointment friendly lady on the phone but I ended up fixing my shower myself.

Our experience with Elite was above excellent. I've never done business with a better company. Honest, upfront, No trying to sale you more than what you actually need. Jesse was our tech... just wanna give props, 2 thumbs high.. you're awesome man. Thank you, thank you, THANK YOU!We'll definitely recommend!!

We have used this company a couple of times, and they are extremely reliable. They do a great job and are also super friendly; we have had Dan out here twice. We will continue using this company's service while we live here. Thanks, you guys are the best!

Sent a plumber to check my PRV. Got here on time and was very polite, helpful, and informative. 10/10 experience.

They were very responsive and were able to come out the same day. They were able to fix our leak very easily. The guys were great! Price was right too

Great experience with Mach 1 plumbing! Doug is knowledgeable and will tell you what is needed to fix the problem. Best plumber in Vegas!

This company is a vendor of American Home Shield- Birds of a feather as they say.
They were scheduled to come out on a Thursday between 12-4 and called at 2:30 to reschedule. We were understanding and R/S'd for the following day 1-5. At 5pm, no call, no show. We called AHS which got in touch w/ Water Wise- who then called us at 5:20, & stated they'd arrive which they did approx 5:40. They were here for no more than 10-15 minutes and suggested an upsell camera service which wouldn't be covered by AHS and a consumer product from Amazon called Bio Clean (50$). We paid AHS 100$ for this.

After getting the official cameral denial and declining the 275$ camera service- we sought out to get our 100$ back from AHS.

(Note that we had our own plumber out to estimate the issue (Wax Rings) on a prior AHS call- determining that Wax Rings ARE Covered- when we were told initially they weren't)).

AHS won't refund the $ and offered a follow up visit for WW to come back. We speak to them about our issue and what the 1st techs stated. They schedule an appointment for 2/19 12-4 and not only again do not show (At All), but never called.

I reach out to them after hours and get a call back the next day at 8am (Thanks?) and their response to why they never called or showed up was that AHS canceled our call.

I of course call AHS to validate this and WW lied. AHS had not only the tech name, but date and time of the cancellation on 2/16.

Both companies dropped the ball here- but we made the appointment with WW and they cancelled it, lied about it and never took responsibility for it other than offering a lame apology stating it fell through the cracks.

If they can't manage communication, and then they LIE about who canceled the call, do you trust them with expensive estimates to get your plumbing needs met?

They couldn't pick up the phone to communicate to us they were cancelling the call.
They Lie About it...I certainly wouldn't trust this business to come into my home to service delicate AND Costly Plumbing issues.

In hindsight, the Camera Upsell was a ploy to get the call complete at least for the night. It was the end of their work day, they were late, they didn't call. They knew the camera upsell would be declined and hoped we would go away.

Well, we are, but not without giving a review. I want to thank Water Wise Plumbing LV for not only costing us 100$ for their late visit the first time, but for suggesting the bogus Bio Clean solution (which didn't work) and then blowing us off and lying about it on the recall.

If businesses and people can suck at what they do and how they do it... Water Wise takes the cake.

Be Wise, DON'T USE WATER WISE....OtherWISE, you'll be disappointed, just like we were.

(As a side note, don't work w/ AHS either- Those that Scam Together, Stay together)

Although things started off on the wrong foot, manager, Angel Martinez, handled the situation beautifully. Mr Martinez replied immediately to my concern with professionalism and knowledge. He truly wanted to please me and have a happy and satisfied customer. Chris, the plumber, did an excellent job installing my new toilet, and within minutes after my new toilet was installed, Mr Martinez contacted me to see if I was happy with the new toilet. We need more people with outstanding work ethics like Mr Martinez.

Truly an amazing company. The Owner George has started this company from the ground up with a few things as his key focuses. From customer service, to running a family owned and operated company he and his family can be proud of. If you're looking for a company that will care from the moment you place the call, until the work has been completed call 702. We've used them from our business office all the way to our owners home. If you're looking for one of the best in town, you've found them.

Thank you for you for being professional and doing such a great job

Once the service gent showed up ,he fixed the problem,we think .trying to get in touch even when there was an emergency ,wasn't possible. Finally the next day we got someone . Two days later tried our mightiest to get someone on the phone for a quick question couldn't even leave message as oth numbers said their message box is full???