Description
Elite Plumbing, Heating & Air Conditioning is one of the leading companies in Las Vegas providing licensed services for ac repair, heating, and plumbing. The company was founded in 2005 and since then is providing high-quality services both in residential and commercial buildings in Las Vegas.
SERVICES
A/C preventive maintenance, A/C system dismantlement, A/C system maintenance, A/C system repair, A/C system vent cleaning, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, 24 Hour Emergency Service, A C Installation, Ac Installation, Ac Maintenance, Ac Repair In Las Vegas, Ac Replacement Services, Air Balancing, Air Circulation, Air Cleaners, Air Conditioning A C, Air Conditioning Ac, Air Conditioning Ac Installation, Air Conditioning Job, Air Conditioning Repair Las Vegas, Air Conditioning Solutions, Air Ducts, Air Filtration, Air balancing/home zoning, Air filtration system installation, Cleaners Duct, Commercial Drain Cleaning, Commercial Hvac Maintenance, Commercial Hvac Maintenance In, Commercial Hvac Service, Commercial Plumbing, Comprehensive Heating Services, Cooling System, Dehumidifier Installed, Dehumidifiers Repair, Deliver Service, Drain Problems, Drains Cleaned Out, Duct Cleaning, Duct Sealing, Forced Air Heating, Free Diagnostic, Furnace Humidifiers, Furnace Repair, Gas Furnace, Hearing Repair, Heat Pump Repair, Heating & Air Conditioning, Heating And Air Conditioning, Heating And Cooling Systems, Heating Furnace, Heating Heating, Heating Or Cooling, Home Air Conditioning, Humidifier/dehumidifier installation, Humidifiers And Dehumidifiers, Hvac Installation, Hvac Repair Las Vegas, Las Vegas Hvac Repair, Local Air Conditioning, Local Air Conditioning Repair, Maintenance Heating, Mini Split Heat Pump, Plumbing Problem, Plumbing Repair, Plumbing Systems, Repair Drain, Repair Furnace Repair, Repair Heat Pump, Residential Plumbing, Reverse Osmosis Systems, Reverse osmosis, Service All Makes And Models, Service Call, Water Conditioners, Water Heater Repair Maintenance, Water Softeners, Water Softeners And Conditioners, Water Supply, Water Treatment, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Drain cleaning,
Reviews
We've been using Ellite Air Conditioning for all of out a/c and heating maintenance and supplies for at least the last 8 years. I have not one complaint about this company. Armando was my technician this past saturday, and he was more than professional, courteous, let me know everything he was doing. We got so lucky in choosing this company for our heating and cooling needs
MATTHEW GOLDBERG
2 months ago
Just had Jessie repair our central AC unit at our home. Jessie was very polite, professional, and knowledgeable. Thanks to Jessie, our AC now works perfectly. We are very thankful and would strongly recommend Elite Plumbing, Heating, & Air Conditioning.
Christina Furtado
6 years ago
My furnace needed repair and Richard M came out for service. He arrived during the scheduled window, conducted a thorough assessment of the problem, did a fantastic job explaining what was wrong, and spent the extra time to make sure that the repair was done correctly by testing the unit several times prior to leaving.
Patricia Kent
3 years ago
Pete arrived exactly per the scheduled time. He quickly got to work finding the cause of the leak on the back patio. He was finished in less than 30 minutes, much faster than expected. Thankfully, it was a simple fix. I would definitely recommend Elite/Pete to family and friends, or call again for future services.
Bart McGough
10 months ago
A/C technician, Jesse, was early for the appointment and explained everything so that I could understand what he was doing. Very professional. Highly recommend. Scheduled additional work because I believe they will continue to provide outstanding service.Update Jan 2020: Had one of my Free service calls preformed by Vince today. Very professional...told me what, how and why he was doing the service . Answered the couple of questions I had with no hesitation. Very happy with this company!!!Update October 2022: Had Christy come out to do my fall service and she was terrific. Very pleasant and through her her PM for winter service. Very pleased with this Company.
Elizabeth Recientes
a month ago
This company serviced us within the hour I called them. My AC stopped cooling at the height of the hot summer season. Technician diagnosed it as failure of the capacitors and needed to be replaced. The biggest surprise was the cost. My husband and I have no knowledge of the cost and w ere desperate. The technician, did a good job. It was pricey as we chose a longer lasting capacitor. He compensated us buy providing a complimentary service for 1 year.I recommend this company.
Can't stand requesting repair service and getting salesman trying to upsale me on any/ everything. Alan with Elite just might be the very last existing repairman. He showed me what the problem was, explaining it wasn't major. By the time i went to bank for payment and returned, he had been done and even installed clean filters and fixed my hinges that had become loose. Those were extras that I hadn't expected. He advised me of ways to save money, not spend.... is that even heard of anymore?!!! My only regret is not tipping him what he deserves.
My A/C unit had stopped working and they were very understanding and fast to fix the problem and provide a new unit. They were even HOURS early on installing the unit and getting cold air in my house, which had been getting extremely hot fast. I am very grateful! I've ONLY used Elite for all of our HVAC issues for almost 6 years.
Elite did our main AC unit last year and did a great job at a good price, so they were my first call when our water heater started puking rusty water. Jesus was very polite and professional, and showed me where the anode was on my old heater (was completely gone). Did a super good job fitting our circulation pump into the circuit beside the new tank, and even coached me on maintenance tips to keep this one lasting longer than the old one he pulled. Very happy with Jesus and Elite’s service.
Kenneth Cheatham
7 months ago
Furnace Inspection and Plumbing Inspection. Both Service Inspectors Were On Time, Professional and Explained What Service They Performed Well. Thanks!
Daniel Phelps
8 years ago
Long story short they said I needed a whole new a/c system for 4300 plus financing got a second opinion it was a quick 10 minute repair only cost 420 I plan on letting every person I ever come across to never use these rip off artists
Elite! Is a great company that truly does their best for their customers. From the estimate visit through to installation, Jay made sure all of my questions were answered and I was getting the best technology and care for my budget. All of the Elite! employees showed up on time, were friendly, and did efficient but meticulous work. They even fixed problems with the return and exit vents that were done incorrectly when the home was built and never properly inspected. I’ll be recommending them to everyone!
George Cahill
3 months ago
Drained water heater & tried to sell me a better system but I'm still paying off my new AC. Mabey in the future
I have been using Elite Heating and Cooling for years and have never had any issues with the work they have recommended or advised I get done. They are always available for any emergent situation too. I will continue to use them and definitely recommend Elite Heating and Cooling.Thank you Joey and Anthony for the services you did today...great job!
Brenda Gallagher
5 years ago
Jairo was very dependable ,friendly and knowledgeable.He was very courteous and helpful-not like the 2 operators on the phone who made me feel like I was bothering them and wasting thier time.(Sharon and I forget the other ladies name.)
Thank you to Alma and tech Alex both are awesome people Alex showed up on time serviced my AC Im happy with service provided
I get my repairs through Home Advisor and they recommended 3 different A/C and Heating companies but I asked Home Advisor that I get Elite Heating and A/C to do the work. I told them that the company did work for me in the past and they did excellent job for all the work that they did for me. They are very professional, they charge good price, and I trust them.
Albert Mulder
2 years ago
I have been using this company for many years now. They install my new HVAC system and I have been paying yearly maintenance for it. They come out twice a year and do service maintenance on the unit. They are always very friendly and keep in contact for appointments. Theybare very through in their job. They spoke to me before about upgrade thay I inquired about and there is no push to make a sale or suggest unnecessary maintenance. They talk you through it and leave the decision up to you.I will continue tonuae them for all my HVAC needs. (They do plumbing but never needed that service yet but if the time comes I will use them for that as well. )
I was recommended Elite Air Conditioning by a family member and I couldn’t be happier with the service. Jay Troilo came down and took a look at both units and gave me a quote in no time. Getting the unit installed was a quick and easy process and am please with the end results. The service was great and overall a pleasant experience.
Steven Beason
2 years ago
Quick, honest, reliable service. One of our A/C units went out with the onset of hot weather, and Elite was out the same day to assess, then out the next morning to replace. Professional, clean work.
Beverlee Gopp
2 years ago
This company is AMAZING with their follow up. Bought a brand new ac unit 3 years ago and they helped me with financing as well as scheduling routine check ups. Highly recommended!
I had them come out to check on my AC. I will have them come back next mont to replace my AC capacitor.
Very professional, reasonably priced and responsive. This is the second house where Elite has installed new HVAC systems. We were very impressed with the sales technician, Alan F. And with the crews sent to install and maintain the systems. Will continue to use Elite for our future HVAC needs.
Response and service was excellent. I called and withing 2 hours technician was working on replacing water heater. Satisfied like always with Elite Plumbing!
Everyone was helpful and friendly ...didn't feel pressured into things I didn't need...thanks again !!!!!
Mark Baertschi
3 years ago
Jairo came to my house to inspect why I was not getting any heat. He found the problem, fixed it and also ran a diagnostic check to make sure everything was running properly, I appreciated his skill and expertise in handling my problem. I highly recommend Elite Plumbing and Heating.
Joe & Erin Burgess
3 months ago
Fair priced and they do awesome work.
Allen Zaragoza
a year ago
Worst contractor I ever hired!! First they chipped my patio by not tying off a Stella bracket they manufactured to avoid having to replace the duct work that the AC was set on when it was installed in 1992. It looks terrible!! They never even checked my duct work original to the house to make sure it was efficient for the new system, which it was not. They didn’t seal it properly & it leaked & Now I have a water stain on my ceiling of my bedroom. They refuse to pay for the damage that was caused by their lack of quality installation & trying to retro fit the new unit to the old stand. The service manager was not only a lair but very disrespectful blaming me for their lack of a quality install. BEWARE of this company they like to take short cuts instead of just doing the job correctly
Anthony came and checked my AC system and assured me that everything was good to go and also taught me how to change the filter and how often. Thank a bunch ***** 5 starts for y’all!
Paula Manino
2 months ago
I really appreciate you guys for coming out so quickly. Nathan is very knowledgeable and honest. He was straightforward about every detail and knew exactly what he was talking about. We really appreciate his work.Thank you guys again for coming out it means alot especially because we have young children in our home.
Great company! Got out to us on Sunday evening around 8pm. Their service charge to go out was $89 but after they did the work on our a/c unit they told us they were going to wave the fee. Very fast and knowledgeable. Will be using them again.
Elite Air always responds professionally on time and they’re very attentive to customer service which is why I’ve been with them for years.
Randy Stewart
4 years ago
The Elite team is always professional and respectful. Arrmondo should take great pride in the team he has assembled. They take exceptional care not to damage the Elite brand, always representing that brand. I am proud to be a customer.
Great company. I highly recommend.
Kimmie Kaalekahi
a year ago
Business provided same day service, which was great. Tech made some sacrcastic comments, which I didn’t appreciate.
Marie & Edward B
a year ago
12-31-21: Woke up this morning to find water gushing out of my water heater and down the garage. Call delete she calmed me down and and the tech was here within the hour. Very quick very efficient very polite very friendly and replaced my water heater. I use elite for all my heating and plumbing problems.11/2/2020: Had my toilet repaired. Technician even came early! Very polite very efficient very quick.On time. Efficient, clean, friendly. They do all my heating cooling and plumbing now6/4/2019 update: Just wanted to update my original posting about elite. Once again I was very impressed with them today. I am having new thermostats installed that link up with my security system and the Downstairs one was apparently wired kind of funky. The new thermostat wouldn't work with it. So I called Elite, told them about the problem asked them if they could send somebody out as soon as possible while my security Tech was still here and well within an hour and a technician was here got up there fixed the problem and everything is now great. Can't tell you how much are much I appreciate that kind of customer service!6/1/2020 Just had my air conditioners checked out by Elite. Very friendly very polite and very efficient service.
john v. notabartolo
2 years ago
Fast response time and above and beyond service. Nathan was very courteous, knowledgeable, and professional. I would definitely use their services again and recommend them to friends.
Rosa Jefferson
2 years ago
Very helpful and knowledgeable! They always work around my busy schedule with scheduling maintenance.I’m editing my review as recently had an issue with my air conditioner. I called knowing I’ve been using the same company for years now and have always gotten a good deal. My unit is under warranty but I got bit with the labor cost. I asked the agent what the cost would be but could not give me an answer as it was up to the technician. The technician was charging me a big amount and I asked for the breakdown of why it was so much. He stated the work was a 3 hour job but he left after an hour. The part was covered under warranty but the labor I don’t see paying $100 per hour but was done in an hour but still charged $350. I did research and I could have paid less. I asked technician for a discount for being a long time customer he immediately said no. I was bit surprised by it as the company has worked with me. I’m disappointed by this. Also the part that broke down breaks down from not doing maintenance year after year but it’s odd to me that I pay for maintenance every year and it was just done in May and there was nothing wrong at that time.
kelley claiborne
a month ago
Very professional, fixed the problem I would recommend them to everyone!
Janet McClendone
2 years ago
Tech came early, showed me failed parts. Replaced them. Changed filters. Extremely polite. Acknowledged my disability and helped when he could. If work is needed in the future, I hope Alan is sent to me again.
I had a problem with my air conditioner tripping the breakers which actually ended up being my breakers and not my air conditioner. Alan was my service technician. He was so kind and knowledgeable and once he figured out the problem was electrical, he referred me to an electrician. He really went above and beyond for me. I will refer and use them from here on. Haven't had customer service treatment like this in a long time....if you get Alan assigned to you you will not have to worry if things are done right...complete trust.Today I had to use Elite fir a plumbing issue. Great response time, diagnosed and fixed my oroblem immediately Shann was very good and knowledgeable. Good company!! Would highly recommend.
George Kertesz
6 years ago
Elite HAVC Team is a great team. They are both knowledgeable and polite. The service is excellent from the minute you talk to them on the phone. I have been a long time customer. And to top it off the price is always right without a compromise of service.Chris Slajer one of the plumbing techs to replace a water heater. I felt so confident in him that I started to look around the house for other areas that needed work. He had all the parts he needed on his truck, that is important to me.Again, I believe that ELITE has the lowest price and the highest quality. Forget about the YES MAN his prices are steep and I always notice return trips after an in stall.
Always great and Fast service.
Would highly recommend them
Charles Jackson
a month ago
Service was quick but the prices are astronomical. I had the exact same job done in my previous home and it cost me $400 less than what they charged to replace a fan and a capicitor. But everything is high in Vegas, right?
Joanne Campbell
a year ago
I was very impressed with the ease of setting up service. Alan, the service technician was knowledgeable, kind, friendly and honest.
I use this company for my spring and fall maintenance. They are a great company and love all the employees who are polite ad professional.
Tatiana Medins
a year ago
My first sevice call with Elite. Good service, very professional, will use Elite again. AC tech was Nathan.
Alan was very informative and knowledgeable. After talking to a few companies and being thoroughly confused, I didn't know my right from my left!! However, multiple phone calls and thousands of questions later, Alan helped me sort out all of the information I had. Bottom line...staff is very helpful, knowledgeable and informative!
Kryshawna Whitmer
2 years ago
Matthew from Elite came to replace our AC filters as well as clean the units before the hot Vegas summer sets in. Matt was early as well as friendly and professional. He answered all of our questions and kept us informed on the what we needed to maintain our AC. We have been having Elite come out and maintenance our units for a couple years now and they are always responsive and always on time!Great company with fast, reliable AC and Heating Maintenance service. Thank you Elite!
steve “DekeSpeak” launer
2 years ago
Always on time and professional. Would never consider any other service provider. Technician Jairo Galvan was the best! Explained everything in detail.
thomas broce
2 months ago
They show up on time. Always professional, always take care of whatever the problem is. So far I have used them for a water heater, a under the slab water leak and now my new air conditioner. My air conditioner broke at 6pm on a Friday night they had a tech here by 8pm. He got my air running until Monday when they came out and replaced it.
Lina Keopuhiwa
2 months ago
Christy was amazing. She actually arrived early which i wasn't expecting and her professionalism was great, she did a great job and was very knowledgeable of her job. She answered all the questions I had with no hesitation. Definitely recommended Elite Plumbing, Heating and Air Conditioning!
Nunya Business
a year ago
Called another company because the unit the yes guys put in 9 years ago failed. The fetch a tech guy was no tech! He's a salesman, that's all. Got a quote for $40,000 by the time it's paid off! Almost panicked and did it until two minutes of thinking. $40,000! Thieves.Got a fast response from Elite, Vince gave me several options and explained the ins and outs of every option.I can't recommend these guys high enough! Stay away from any company that can run radio every five minutes. The bigger they are the worse they are.Go Elite! It's worth it!
Landon Wilson
11 months ago
Anthony was a good guy did his job got my AC back up and running!! Didn’t try and up charge or steal money. Fixed it and carried on a good conversation. Would recommend this company!
They always arrive in the timeframe that they were given, super friendly. One of our A/C units stopped working, Jairo arrived had a look at the unit and informed us that it was an electrical fault. After a few minutes he found it repaired it and my unit was up and running. Every time I’ve called them out they’ve been super sufficient at getting my units back up and running.
Arrived on time, introduced themselves, and got right to it. They were doing the summer maintenance checkup. There was a mixup on how many units and the work order didn't mention the special I signed up for but we'll get that worked out. We've used them in the past for plumbing issues and they were great on that job as well. Highly recommend!
Pamela Wachter
a year ago
Had my furnace checked before I started using the heat. The tech that came out was very professional. I will definitely use elite again
The Cheeky Whisker
a month ago
Vince was amazing! Extremely knowledgeable and professional. Took time to help us out. Felt like he genuinely cared and we appreciate that! Absolutely amazing.
Delight S Daclan
5 years ago
Professional and courteous. Always on time and knowledgeable. Terri ( office staff ) routinely calls me to schedule maintenance appts; making it easier for me to know they will be completed in a timely manner. She's friendly and helpful. Alan has been our follow up technician for the last several annual service calls. He absolutely knows his product/job, and always takes the time to answer my questions without hurrying me along. My husband and I view this business and it's employees to be honest and committed to giving excellent service and advice to their customers....:)
Georgene Payne
a year ago
Great service. Showed up early and performed a maintenance check on the A/C, which gives us peace of mind during this heat wave. This company has always been the best.
Great customer service. Been with them 14 yrs. Ac service
Nick Harrington
10 years ago
I had three different companies come out to our home for an estimate on replacing our existing air conditioning and heating system. Two of them were high pressure personnel and their estimates were double that of Elite's. Elites personnel were very informative, knew the various products extremely well and were not pushy. I went with Elite because I felt they were very honest and had far more integrity than the other companies. They were on time, friendly and highly efficient.My new system was installed within one day and they cleaned up after themselves. The office staff kept us informed of show/start times and there was no surprizes. Elite also scheduled a time to come out and clean all of our vents and again left no mess. Bottom line; I got the same unit the other companies were offering at about half the price. I was also pleased that the owner gave me a military discount which really helped out. I have recommended Elite to all my friends and family members and they have made Elite their choice in air conditioning needs. Great job gang.
Brandon Quinn
3 years ago
We had one of their Technicians out at our house this morning to check on our a/c unit. And he was incredibly rude and unprofessional. Our a/c has been out for 2 days now and since we rent, we can't contact other companies we were forced to go with this company. The technician walked in looked at the filters, (the filters this same technician replaced a month ago) and chastised my babysitter about changing the filters monthly. He then took the filters out, turned the heater on, (to unfrosted the unit) that he never looked at, and began to demand payment. We have children in our house and in the dead of summer he turned the heater to 89°. Then he stood in my living room demanding payment from my babysitter. We rent, so all payment arrangements are dealt with through the landlord not us. When he started being aggressive he was asked to leave and he refused to leave until payment was made. Eventually he goes to his van and is locked out. The filters were never replaced and the a/c still isn't working. Unfortunately we must use this company to get our a/c fixed. I just hope the next technician isn't as unprofessional and rude.
Evanne Grate
8 months ago
Jesus introduced himself as soon as we met. He was super friendly and informative. He explained what he was doing as I watched. He also made sure that the water was running hot in the kitchen and nearest bathroom. He is someone you can trust. Thanks Jesus and Elite!
I was so happy when I called because my Hot water heater had totally gone out. I had heard from several people beforehand that Elite was a good company to do business with.I called for service and fortunately they had availability to come out that day and replace my hot water heater. So you can understand how happy I was that it was going to be done that day. Sann Was very prompt in arriving as well as very professional. He displayed to me that he knew what he was doing which was a godsend. He was able to remove my water heater.Install the new one and within an hour and a half I had hot water again. Thank you so much for being so efficient and making my day.
Terrie Brooks
11 months ago
I was charged for a service call. repairman never looked at the unit said to turn off the unit for 4 hrs and it would stop leaking into the house I called back telling them the problem was worse than ever they said they would send someone out and charge another service call I asked for a manager the next day the owner Armondo called he was rude called me names and was very disrespectful said he would return the service fee but never has I'll never use this company again my flooring was ruined and that was avoidable take some pride in your business
carrie cipollini
3 years ago
OMG! I love Elite. I have trusted them for all my A/C and heating needs for years. They even replaced my air conditioning unit.Always honest and I have never been disappointed with their service.Their techs are always knowledgeable and so polite.I just trust Elite!
Andrea Vendeiro
3 years ago
Chris and Jesus are amazing! They always take the time to walk me through the details of what needs to happen. I appreciate that they make it easy for me to understand. On time, fairly priced, thorough, and kind. I won’t use anyone else!
Richard, the tech showed me everything he was doing step by step and even told me what could be done to prevent problem in the future. He didn't just fix the problem he looked for other potential issues as well. Pricing was fair and I would certainly recommend them and I'd request Richard.
I really cannot say anything negative Elite. They have always, and continue to be, the best at what they do. Excellent equipment, knowledgeable and courteous employees, and rapid service. Their prices are fair and the winter/summer checkup program is excellent..
Very professional and punctual. Great value on great brand name Trane HVAC systems. Raul Alex Felipe were very respectful, and informative during the installation and remarkable cleanup. Anthony was very helpful and answered all my concerns before signing and following up after the install. I would highly recommend Elite
These guys are the best at what they do I've dealt with them on two separate occasions both times quality service I would recommend them to anyone in need.i normally don't do survays in general but this company deserves the best ratings by far
Had them put in a full ac unit on my old house three years ago and they did a wonderful job. Just had a unit go out on my new home and called them again. Not only did they give me a better price than other offers I looked into, but the units they sell (Trane) are more reliable and their service people are more professional than other companies around town.
Joann Gutschick
8 months ago
Very professional. Explained everything. No hidden charges. Would recommend.
Received prompt and professional service. We used both Heating/Air and Plumbing services. We have more work to be done and we will use Elite. I highly recommend them.
Jules Schreider
6 years ago
We have been using Elite for 10 years & never had a problem.Very honest company.A few days ago, it was time for our summer tuneup.We do one in the summer and fall to make sure our systems are functioning correctly.Our service technician this time was Vince D.He was very friendly, new exactly what had to be done & went over everything with me. He even gave me numerous suggestions on keeping our system up to snuff.In fact, all of their technician are super.Last year, we had to replace our heating and cooling system, and they were the only company that I would call.Not only would I recommend them, we have recommended them to many of our friends and residents of the community we live in . Most have alreadyused Elite, and have recommended them as well.
Phyllis Saloom
10 months ago
Alex was great...on time and very courteous.....great employee
don't lose him....
Maintenance of heating and cooling systems done by technicians is excellent.
Great customer service from Alex.
joann gutschick
3 weeks ago
Very knowledgeable. Answered all my questions.
Excellent customer service! Very thorough information on HVAC replacement. Competitive prices.
Rick Chambers
4 years ago
AC Tech (Jake) was very knowledgeable and explained all issues related to 3 AC units inspected. Office support person (Sharon) was very responsive in confirming appointment window. Jake arrived on time and left us with a complete written inspection report, enabling us to identify issues to place on our watch list.
Nancy Matheny
3 years ago
In my case, same day service, very pleasant and efficient technician. He had our air up and running in half an hour. Reasonably priced. I recommend this company.
Emily Newberry
7 months ago
This company was so great when my AC broke. They came out quickly and installed my new units ASAP. All of the employees that worked on my job were very professional. Couldn’t have been happier with the experience!They continue to be great as time goes on. They contacted me to schedule a service and were super accommodating and had great communication the day of. They arrived in a timely manner and were clean and efficient.
Stan Washington
6 years ago
Elite has always been great. for pricing and service and with honesty. My most recent service call, I was expecting to be charge, when I was told that the fee was paid during a previous visit (6 month ago). What honesty. Thanks guy , will see you in the spring.
Armando thank you so much for helping me, you were so honest and provided excellent customer service. You saved us from not sleeping in a 96 degree home. My family appreciate you and the work you did.
Elite service people are always knowledgeable, efficient, neat, timely and friendly and also very helpful.
They installed our A/C and have had no issues
Both service techs that came into my home were professional, friendly, and polite. They did a great job in a timely manner. This will be my go to company from now own.
I have been a customer of Elite for several years, and the longevity makes a statement. The customer service of its employees goes beyond the call of duty. Over the decades, I have been in a couple of emergency situations, and Elite had my back and was there to support me. Most recently, Sharon made it possible for me to get service when it’s work load was scheduled out for a couple of days. Before days end, Jesus showed up. Professionalism, kindness and caring is exercised at Elite. I would recommend Elite to all, and I’m so appreciative to know it’s integrity which also makes a statement.
Very efficient! Will use them again!
I love Elite’s maintenance program. I know my furnace needs to be replaced eventually and Ken offered to match the price offered by another company that serviced my furnace in January.Second visit. Love their maintenance program. Their price on replacing my furnace is acceptable but the pandemuc has kept me out of work.
Barry Rubinson
6 years ago
Fixed a leaky sink and upgeaded some old and poorly installed origional hot and cold water pipes. Pete was on time and professional. This is the third time I've used Elite Plumbing, and I've never had bad service, nor excessive cost.
BR
patricia Spear
a year ago
Got a call asking if we wanted an a/c tune up. Tech came out and said we needed coolant at a very high cost. When we said we would wait a few weeks as working ok. he said he needed to one last thing outside. Now it’s working much worse from the moment he left.
Leslie O'Neill
10 months ago
Kristy the tech who performed our maintenance was very professional and knowledgeable. She went above and beyond by helping me set up my Google Neat thermostats! Thank you Kristy and thank you Elite!
Not yet I might use them. Allen was very professional, Pleasant and knowledgeable
Michelle Hebert
3 years ago
Elite Plumbing heating and cooling has been servicing my home for over 10 years. They are always reliable and I would recommend them .
Joey was awesome! He was extremely professional and helpful. He clearly communicated the issue, necessary repairs, and costs. Elite Heating and Cooling is a stand-up company and I'll only use them from now on. Thanks again Joey for your outstanding customer service!
I feel that Elite is one of the best companies I deal with. They installed my air conditioner and heating unit years ago and maintain it annually for a reasonable price. Their employees are friendly and on time which I really appreciate .
Christie Karicofe
3 weeks ago
Very impressed and pleased with the quality of service that Vince provided. He was very friendly and professional. Also purchased the maintenance program. So thankful!
Cecile Thompson
4 days ago
Check our plumbing and drained our hot water tank. So professional doing this service. So glad we’re using this service for
Had a great experience with Elite. Richard was very knowledgeable and helpful! Found the problem right away and got a new control board ordered to fix it. Very happy with the service.
I wasn’t sure what rating to leave. Anthony, the technician who came to my house was great. He diagnosed the problem and fixed it the same night. He I would rate at five stars.The reason I chose two stars is because of a sales tactic. My units are 15 years old. I had the option of replacing my units or sinking more money into replacing parts of the current units. They bring in a price sheet and lay out the options. I ask if I can take a picture of the price sheet and was told no. Apparently I’m supposed to spend 27k (3 units) without doing research? Any reputable business would allow the customer to know the prices of all the options. Transparency should be key.I’m sad because I’ve used Elite for the last four years but am now turned off and will not be using them in the future.
I gave one star for the purpose of making an appointment. Told they would be out between 10 and 12, waited till 4pm no show or call. I have one day off and wasting it waiting on a plumber is absurd. So if you want to give them a try cause they have 5 stars go ahead, thats why I tried them. But after this, I stick with my 1 star experience and take my business elsewhere.
Billie Landin
6 months ago
Very happy with company and service technician that came to my home yesterday. She was very friendly and informative.
Allen Alleman
3 months ago
Routine AC check. Thorough, informative, on time. Nice folks. Will keep using their services.
Excellent! Took 10 minutes. Works like new!
Lisabeth Davis
2 years ago
Anthony was absolutely wonderful. He was very knowledgeable and knew exactly what was wrong. He had our air conditioning up and running within no time! I would highly recommend Elite to anyone and definitely request Anthony!
Calvin Springer
5 years ago
We called Elite Plumbing Heating & AC to diagnose our A.C. unit as it suddenly stop operating. Order of events of the diagnostic check: first ,tech checked the AC unit fan after spinning it tech later stated we needed to replace fan motor...odd, as the fan did spin; second, tech went upstairs checked the thermostat stated we need to replace thermostat as it had no power, mind you thermostat is powered by batteries which are new; third, tech went into the attic disconnected a wire then later stated it was not getting power and it was going out and we need a new unit. Man the money PIT was growing vastly as the tech continued to check the unit. Tech removed items from unit and tried to leave without placing them as they were found. Yes, hubby checked him. To that end, we contacted another company to our demise it was just a small electrical switch which cost $0.75 from Home Depot and $20 To install by elcetrician. Elite is not a company to be trusted.
We had a rupture in a pipe to the hot water heater. I called the people that installed the hot water heater and they would not come out. I called Elite and explained my predicament and they sent Shannon out within an hour. Shannon was very professional and Elite provided the customer service that seems hard to find. The office staff also were very understanding and professional. You have earned my business.
Leslie Simone
3 weeks ago
Tech gave me good info I needed about my water softener.
Technician performed annual maintenance on heating unit. Replaced 5 filter on intake to unit, replaced UV Lamp in duct, and performed required checks on system. All checks within manufacturer specs. Have maintained this service for over 8 years and could not be happier with the services provided. All technicians have always been polite and exceptionally competent and professional.
Richard was amazing. He didn’t clown around and had it fixed it not but 30 minutes.
Teresa Watters
2 years ago
Elite installed our HVAC system over ten years ago, and replaced a water heater for us as well. They respond bi-annually to service and maintain the system.. As a result, no failures--ever. Their technicians are experienced, skilled and always friendly/helpful. We recommend their services to anyone who wants reliable, affordable and quality workmanship.
James Dotchin
6 years ago
Rickey was our service technician for a routine heater inspection. The unit was installed by another company that is now out of business (Phoenix) three years ago. During the inspection Rickey found the installation guide and owners manual sitting on top of the heating element box. It had already started to burn, I can't believe it didn't burn more than a smolder. Rickey and Elite may have saved our house and our lives. We will have them out every year. Thank you so much!!
Christy tuned up my A/C. She was very friendly and efficient, pleasant and knowledgeable. Thanks!
Penny Roberts
2 years ago
I sent a message to set up an appointment around 6:30 Thursday, they sent me a text back within 2 minutes. The call in within 5 minutes, the asked me what was wrong. I told them my problem and had an appointment for the next morning. Richard was at the house well within the set time. He was very professional found out what the problem was had the parts in his van. The repair was done very quickly, he kept me updated as he worked. I was very please with the service and will recommend Elite Heating and AC to all of my friends.Penny
Melissa Sandulak
3 months ago
Have dealt with this company for many years. Most recent was replacing the the water pressure regulator, the piece that wines, groans and whistles when it’s broke. They came that same day since I called early morning. The plumber was professional, thorough and friendly. Very reasonable prices. Previous Service was repair of water heater, fixed without replacing and no upsells, gave helpful advice, also they do seasonal checks on the air/heating system. Excellent Service, very informative, checked all filters, thermostat, thermal and air conditioner units and fuse. Office personnel are pleasant and efficient over the phone. Previously installed new HVAC system.
Matthew did a fine job of checking the air conditioners and changing air filters. He was polite, efficient, and a very nice young man. Thank you.
Had a water leak in the house. Could not find the cause. Called Elite and they were here in 45 minutes. Nathan located found the condensation line to the AC system was blocked. Cleaned the line. Very good at explaining the problem. Very Professional. I would highly recommend this company.
Virginia Palumbo
10 months ago
Routine winter maintenance done and replacement of thermostat. Cristy was timely, professional, succinct explanation of the new thermostat features and very thorough with the maintenance. Elite always has good service personnel.
Also the office staff is courteous and prompt/
Annie Emprima
a month ago
I’ve been using Elite Plumbing, Heating, and Cooling since 2010. I like that I don’t have to climb my roof to change my air conditioner filter because they come twice a year to do it for me for a small charge!
We've been with Elite for several years. Alan is one of two Service people who perform the Scheduled maintenance checks on the HVAC systems in our home.I'm a retired Service Manager from an Internationally known Scientific/Medical Equipment manufacturer. I value having access to Knowledgeable, Trustworthy and Customer Service oriented personnel.Alan projects a High Quality, Professional image of Elite Heating and Cooling,
roland fingers
10 months ago
I was expecting to get my air conditioner clean inspected and my heater clean inspected the gentleman that came said that I had to do it in the winter and it’s gonna cost me $180 to get my coils cleaned I don’t know why I just paid $50 for him to be here for 10 minutes and clean my heater or whatever he did. Personally I think it’s a giant rip off
Everything about these guys was extremely professional, timely, and most importantly did phenomenal work. Will use them again for any work I may need in future, you should too!
Mary Ann Brim
a month ago
Armando arrived on time. He was pleasant, answered my questions about the service, and completed the task of summer check up quickly.
Good experience.
Raymond Robinson
3 months ago
Very professional and resolved the issue and the job got done.
Linda Day Harrison
a year ago
Every single time I call Elite I am more and more impressed. The office staff and the technicians are excellent. We have replaced multiple hvac systems and have had various repairs made on our properties and they have always done a great job. We are so grateful to Elite for their responsiveness.
Provided quick response. Service is outstanding. Fair price for work done. Would use them again.
The service I got, during the recent purchase and installation of a new AC/Heater, could not have been better. The initial call to Adam, the follow-up visit from Jesse, the actual install by Hugo & Alex and the wrap up visit from Vince D. ( to install the wireless T.stat ) were all handled courteously and professionally. This service was A++, these guys are the best.
Vince the supervisor that came to my house and told me the sad state of affairs that my AC was in. Only 7 seat but it’s 20 years old. After his inspection he offered me repairs vs replacement. I chose replacement. He hooked me up with Wells Fargo with an interest free loan. $8500 with 24 interest free payments. I used YES sir conditioning for replacement and it cost 16k for 2 units. I would NEVER call them again. The technician that came to my house was named VINCE
Great customer service. Have used this contractor over several years and I feel like I receive honest answers and good work. The reps are always very professional. I now have them on speed dial in case of emergencies with my older building!
I was very impressed! From scheduling to Richard coming out, felt like I was #1. Pricing very competitive and A/C units are rated in the top 5 according to HVAC. Would highly recommend this company.
Elite Plumbing, Heating, & Air Conditioning sent Richard Mollinedo out the morning after I contacted them. He quickly earned our trust and confidence. He both showed and carefully explained the significant problems with our existing old HVAC system which had for all intents & purposes failed. We quickly realized that we needed a full replacement. Richard walked us through our options and enabled us to make the right and best choice for our home. Upon agreement, Richard was able to schedule the installation for Friday, 2 days later. He was also able to temporarily install 2 capacitors to bridge a cooling gap until our new system was installed. We completely trust Richard’s advice and recommendations. We never felt pressured whatsoever.
Eliza Peralta
a month ago
Vince is very courteous and professional.
Elite has been to the house several times for everything from a leak to a HVAC job. They are GREAT. Recommended them to friends and I look like a genius. Competitive pricing but best service and quality you can find!
Kathleen Clemensen
6 years ago
I had an excellent experience with Elite Heating,Cooling & Plumbing. The technician was on time, very polite and respectful, and answered all of my questions. Could not have been any better.
Linda Cordova
10 months ago
Very honest and professional, even called and came early. I would recommend this company to all my friends and family. Good job Elite and Thank you.
We received great service by Vince. He was knowledgeable and explained the job that needed to be done. We decided to go forward with Elite due to Vince and his trustworthy attitude.
Fair pricing and good quick service. All went as proposed and the crew doing the install (2 new split systems) were hard working and efficient. Overall a good experience.
Nancy Risiglione
4 years ago
Been using this company for a few years now so far I am very happy with them! They always come the same day I schedule! Great service and great techs! Thank you so much for all your help.
jeanette rosenberg
3 years ago
Called them and they sent a tech out on a Sunday. He was wonderful and professional. So happy with them and my new hot water heater... Thank you to everyone at Elite Plumbing
Matthew Mullan
a month ago
Great service showed up earlier than their estimate
Susan VanWinkle
4 years ago
Jessie ,our tech did an excellent job. He inspected our air conditioner, gave us an honest report on the functionality of our unit. Was on time and did a great job.
One cannot beat Elite's Maintenance Service. For only $50.00 per year, a qualified, professional and friendly technician will visit your home twice a year to maintain your HVAC system. He will also change your furnace filters which, in our home, are located IN THE CEILING!! We live in a Restricted Age Community so that means all the residents are old. What genius decided to put the air filters in the ceiling of homes occupied by old people???? Not easy to get at, and we're not getting on any ladders!! Anyhow, this service, just for this feature, is worth it.
Alejandro Bihar
2 months ago
Quick, easy, smooth process. Thanks Richard!
Pamela Raser
8 months ago
Nathan arrived within the allotted time frame. Professional, courteous and explained what he service. Thank you Elite!
Britney Johnson
a year ago
Vince and all the people at Elite Heating and cooling always do a fantastic job. They are very knowledgeable, professional, and just all around nice people. The type of company I enjoy doing business with.
bcrichdragonlord
3 years ago
Get out here and fix your guys faulty gear costing us ridiculous amounts of money every month on our power bill.This company is absolutely horrible.very unprofessional company they don’t deserve the money they were paid.Sharon and Nick working the phones are telephone tough guys.
As always the service was excellent! Morro went above and beyond what was required and offered helpful advice moving forward. He was pleasant and understand even in these difficult times. A+
Wanda McCurry
3 years ago
We love Elite Plumbing and Heating, it doesn’t matter what the problem is, they are there to fix it. The technicians are always nice and very professional.
Always completely satisfied with their professionalism and work!
Alan was the consummate professional in servicing my AC system.Explained each step and did so in a manner that made like I was dealing with an old friend.Look forward to dealing with Elite for all my Heating & AC as well as Plumbing needs.
My daughter was referred to this company when she needed a new AC system. I recently moved in with her and we moved to a different house which needed AC maintenance/servicing. Since she had experience with Elite, we called them again. They came on a Sunday, checked out our AC unit and suggested a part be replaced, then came back within a few days to install the part.Our technician was Alex. I was totally impressed by his professionalism and his knowledge even though he is pretty young!! I also LOVE that this company is a family business and local to this area!!! I highly recommend them and would not hesitate to use them again!!
Excellent, on time and great job and technician
The tech man did a great job. was great
Fast, clean and took extra care of are equipment. This is why i renewed my maintenance contract again.
They installed are current A/C unit and have serviced for the last 3 years. Gave us the best option for what we could afford. Service calls are always on time; usually towards the front end of their arrival window. I've had no issues to date.
Doing business with Elite was great. The service technician, Nathan M., was awesome! Very professional and pleasant to work with. He educated me on my A/C system and informed me on industry standards regarding warranty and maintenance issues. I will use Elite in the future and recommend them to friends and family. Thanks!
Morton Friedlander
2 years ago
Been using Elite since 2008. Had them Install a new dual pack in another house last year. Today they repaired my a.c. It was around 106 today. Service was fine but pricey.
Juan Valbuena
4 years ago
Pete was amazing. Didn't try to sell me on things I didn't need and even helped me figure out what to do with another home repair. They came same day and replaced my water heater.
Jonathan Aguilar
a month ago
Armando showed up same day after the recent heatwave left my family without A/C. He had system up and running in no time. Highly recommend.
Massoud Arefi
2 months ago
Quick response to my request and done a professional job with reasonable price. Quite courteous and professional on the phone.
Barbara Connolly
3 months ago
Using them for years they have put in my A/C and my water heater always very good. And come over 2 x a year to check everything
my AC went out on a Sunday, called Monday morning and they sent a tech out right away. within hours I had a whole new unit and furnace installed. very fast to respond and complete work!
Vince was knowledgeable, honest, not pushy, informative and a very amicable man. He did a system diagnostic on HVC for free. Vince suggested I buy new system , which I already suspected and have been pricing. Gave me an excellent quote on a Trane HVAC.After I verify a few details, I will probably sign purchase order on Monday.
Were actually a few minutes early. Tech immediately knew what the problem was. Has it fix and back cooling in 15 minute. Courteous, professional and knowledgeable. Don't normally make recommendations, but I highly recommend them got all HVAC needs! Thank you!😁
My name is David Bryan Wade a month ago I paid $4000 for the best AC system they have and now it went out it's July 29 my house is 80° and now I'm waiting for a response from them please standby I'll keep you updated on their customer care and what they say.
The professional team at Elite came through for us again. We can't thank you enough!! Always on time, they know exactly what needs to be done. From HVAC installations and maintenance to plumbing concerns they are the best!!
Anthony is a great representative for the company. He has been here twice and really does a great job. He goes out of his way to be helpful and make customer happy. Need more like him in Las Vegas!!!
Freda MagdayoDahan-Taer
6 years ago
It's our 3rd time to have Elite serviced our AC/Heating. Thomas, the technician came on time and did an excellent job. It was beyond our expectations! He is one we can count on and Elite should be proud of him. We certainly recommend Elite to anyone. Thanks again Thomas for a job well done!!!
Brian Spriggs
2 months ago
Christina was great - we love the PM service you offer
Alex was professional and engaging answered all my questions. Great guy. Great company
Anthony from Elite arrived on time , I am impressed. We had requested an inspection of our air conditioning unit. He was very professional, and honest, he answer all of our questions . I will be using Elite for my air and heating needs from now on. Anthony you ROCK! Thank you very much.
Collette Putnam
3 years ago
My AC has been limping along. It finally quite at about 9:00 p.m. I called Elite and requested service. They were willing to come in 2 hours. I put it off until 8:00 a.m. It was determined that I needed a new unit. There were a total of about 3 different crews who worked like a well oiled machine, including a crane. The unit was installed and fully functional by 4:00 p.m. I had anticipated a couple days to finish the job, and a heat way and warning was scheduled for the weekend.I was truly amazed at the efficiency and professionalism of the entire crew from start to finish. i have used Elite before and was pleasantly surprised then. I have a perimeter inside wall that has been hot very summer since I moved in. Not any more.this is a great company. I have two large dogs, this was not a problem either.
Manny Abalos
3 months ago
Happy with the a/c tuneup service. Nathan was great. I’m
Dan Szarzak
10 months ago
On 8/2/21, we had our HVAC system serviced by Elite...once again, I was impressed with the tech (Nick) they sent...He was polite, efficient, worked quickly, carefully, & very cleanly,; he took the time to explain what he did & clearly answered my questions...Elite & their people are excellent...I highly recommend them for quality workmanship...Thank You Elite & Nick!
Salli Tulumello
3 months ago
Armando was very professional, knowledgeable & polite! Great company!
Robert Campbell
a year ago
Alan was awesome. He came in inspected our HVAC systems found that one of our 23 year old units finally surpassed its time of value. He explained everything gave us great value for the money we are spending. Most of all he was honest and a no nonsense man. That’s why we always Elite. Thanks
The entire team is very professional. I will always use this company. Keep up the great work!
Polly Brinkley
a month ago
I have to thank the Elite employees for assisting in my need. I greatly appreciate all who helped resolve the situation.
Friendly, fast service that isn’t charging excessive corporate rates like some well known local businesses who are not independently owned. Knowledgeable in what would need to be done. An independent business. Highly recommend.
Heather Foster
2 years ago
Both office staff and technicians are always professional, timely, and nice to work with. They’ve done the maintenance on our hvac for years and went the extra mile to help us keep the old unit running. Good company, reasonably priced.
Nancy Portalatin
4 years ago
Been with Elite since 2011 had my AC unite installed with them. All staff are very polite and helpful. Never had any problems getting service. This last time I had service they gave me a time between 10-12, they never came called the office and they got on it right away I had someone there within the hour. They told me the service man had problems on one of his jobs. I am happy with there service and staff. I do recommend Elite Heating. My service man was Alan was so nice and helpful and explained everything he did. Thanks Alan.
Website says 24 hours a day 7 days a week. No one answered the phone, it kept going straight to voicemail. What a garbage company.
Techs that come out every year are great and knowledgeable. The office staff that does their scheduling not so much. They need to review customer notes before comming out.
Heavy snowfall lately lead to breakage of the main water supply channel and water drainage channel that was outside the house. I was really freaking out because all of my kitchen preparations had to be put on hold for the day which was troublesome as i had a house party the very next day. My neighbor suggested me to check out Elite heating, cooling and plumbing service and I must say .. it was incredible to get their services. Thanks for helping me out !
Dresden Thomas
9 months ago
Very professional service all the time. I have been a customer for many years and always received superior service. Elite plumbing and heating also installed my a/c and furnace. I tell it like it is, they do outstanding work!
I found the service to be very professional, the young man was very knowledgeable and very personable. Highly satisfied customer.
Great Company to work with. They really helped me with the purchase of new AC units for my house. They did a fast, quality installation the same day I decided on the new units. I highly recomend them.
Johnnie Vargas
10 months ago
I received a call that their technician was in my area and could arrive sooner than scheduled and I said that would be no problem. Within 10 minutes of the call Alan arrived and went about the work without delay. He was very professional and ensured to clean up after he had finished. I am very happy with the HVAC systems that were installed and look forward to many years of great service.
Needed a new a/c and hot water heater over a year. Great pricing and super great employees. Friendly courteous service from everyone involved. Will use them everytime now.
Joey is great!!! Just had Alan out, great guy, very professional and explained everything very well to me.
Jay was very informative, professional and helpful.
Pasha Sollinger
3 years ago
Working with the Elite team has been a great experience. From our original consultation and purchase to the service appointments. The team members are friendly, polite and make sure the job is done right. I don’t look forward to having AC/heating issues but when I do, I know I am getting great service with Elite. JR in the service team is especially great to work with, he is upbeat, polite, friendly and knowledgeable!
Elite installed two new units for us in 2020 after our 18 year olds finally broke down. The experience was great all around, good contact, professional, responsive. Since then they have called to schedule the included system checkups for winter and summer, which gives us peace of mind. Great company to use for service!
On time. Good-natured. I loved the team lead. Equipment is working beautifully. Reasonably priced. Cleaned up well afterwards. No complaints. Would highly recommend.
I’ve been using this company for 2 years now. The service that I’ve received is exceptional. Mauro was very informative and helpful. Great company. I would definitely recommend to others. Thank you
Lawrence Martino
a year ago
We made our regular spring maintenance appointment for a 2pm-4pm window with Elite HVAC. Once again, they called us before noon and asked if it would be alright if they came early. We agreed, but we would appreciate on time appointments in the future. Everyone we spoke with is courteous and professional. Technician Joey did a very thorough, excellent job on the spring maintenance and also replaced a capacitor that was failing. All-in-all, a positive experience, we just wish they would stick to the appointment window.3/17/22We made an appointment for our annual A/C maintenance for 11a-1p on Wednesday 3/16/22. Once again, I received a phone call TWO HOURS BEFORE our scheduled appointment time from their scheduling personnel asking if they could come over now. Why do the schedulers bother to make appointments that they refuse to keep? I guess they could not fill up all the time slots with appointments on the days that I book and they don't want their technicians sitting around doing nothing. It is getting ridiculous though. The customer's preference does not matter to them. They need to realize that in a city like Las Vegas, not everyone works from 9a-5p and sleeps from 11a-7a. Some of us work odd hours. Getting a wake up call at 9am after only 4 hours sleep did NOT please me. The technician, Nathan, did a good job and was courteous and professional though. My problem is with the employees who do the scheduling and/or the person who is in charge of those personnel and the inconsiderate policies to which they make their schedulers adhere.
The professionalism & compassion that we received from the time we called Elite until the job was done was outstanding. I spoke with Sharon T in the office & she took the time to listen to our needs & concerns. She knew what to do to hook us up with the right field specialist. Richard M came out to our home & was soooo kind & compassionate to our needs. He made us feel like we were important & not just another number. Good customer service is hard to find these days but with Elite it is as it should always be, outstanding!!! I can not thank them enough & I would give them 10 stars if I could.
Kristyne Croce
a year ago
I run a large multi family apartment complex as well as a commercial office complex and Elite has been nothing short of professional, budget conscious and experts in their field. I rely on the knowledgeable input not only to keep my Tenants comfortable but also to stay within budgeting.
Natalie Rosenberg
2 years ago
Called Elite to have them check an A/C unit that wasn’t working. I was able to schedule a same day service appointment which is a plus when the inside of the house is 90 degrees. Jairo arrived on time and quickly diagnosed the problem. He was amazing! I’ve used Elite for many years at my home and my brothers. We definitely recommend their company for A/C and plumbing repairs.
Amy Williams
6 months ago
Heating motor wouldn't work, so Nick came out and fixed that but recommended replacing motor and housing unit or brand new unit. Feel confident with information he gave me. Now have to decide cost.
I only had Vince in for a consultation regarding my AC unit. I have not decided yet how to deal with my issue but found Vince and Elite to be quick in response, they were able to come out same day and also were thorough in their inspection.
My technician Jairo was very professional and helpful. He educated me on my unit and options available. I felt very comfortable and happy with my service.
MichelleMc M
11 months ago
Very professional and excellent pricing! They were fast and friendly and gave us a bonus warranty service! Very pleased , especially since our home warranty company screwed us, the shock of having to pay out of pocket for a new system was less due to this honest, reliable company! Thanks Elite!
A/C went out morning of a 110 degree day. Called Elite at 7:15am, tech Alan arrived at the appointment time of noon, repair was completed by 12:30pm...Would definitely use again.
Christy is easy to talk to, very professional
Kathy Lee Smith
7 months ago
Jesus is awesome so is the company. He was here about two yrs ago to help with one of my lavatories.
Really nice guy. Thank you
Elite installed new air for us a couple of years ago and we were very impressed at that time. At the one year anniversary, Alan came and did the complementary summer check up. All is well. I told him this unit actually makes the farthest room cool which the old unit never had. Alan was very friendly, polite, and fast. We look forward to seeing him again in the late fall!10/14/22 We love that Elite calls to set up routine checks twice a year. It’s so nice to not have to rely on our own memories! We pay for 2 visits at a time - spring and fall - so this one was already covered. Nathan was wonderful!
Elite Heading and Cooling are the best in Las Vegas. I recently had my Hot Water Heater flushed by Elite and the service was great. Chris one of the lead tech was so friendly and helpful. Christophor his assistance was on the job training. He was also so helpful. I have been with Elite for many years and I will always recommend them to all my friends and family. Also if you have any Plumbing service I recommend Pete , He is the best in Las Vegas.
I have purchased two units from Elite, both are in perfect condition, very pleased with Service and installation.
Elite is the only company I would use for my air conditioning and heating. They are reasonable in price, and when I call them, they come out immediately. I never have to wait long, and their technicians are trained and know exactly what they are doing.
I called Lee to make an appointment to have my air conditioner serviced. They were very helpful and explaining my options for service. The service technician that came out was very knowledgeable helpful and professional. Very happy with the service I received
PATRICIA COLLETON
5 years ago
Alan is as honest as the day is long (on June 21st). And so professional - he even called me back while on another visit to ensure the office called me back to schedule his f-up visit. His recommendations are very sound.
I used Elite to replace my old HVAC system and was aware they also do plumbing. I needed my old R/O system examined and possibly install a new replacement. The plumber assessed the problem and found the storage tank bladder was blown out and the spigot was on the verge of fracturing. I had him install a new system I had secured from Lowes. He did a great install job and gave me enough slack in the line to make it easier for me to service the filters myself in the future. I plan on using Elite for future plumbing needs.
Douglas Fenton
3 months ago
You have done maintenance checks for years at my house. This last person was very non-professional. I did not get my receipt or my report. He didn’t turn the water off completely either.. I have no confidence this person did the job .
James Terrance
4 years ago
Over the past three years we have had different Elite representatives at our home, usually just for spring/fall checkup--which is a great value. Each of them have been friendly, knowledgeable and patient with our questions. And they are clean and sensitive about keeping our house clean too Great company/great people (office staff too!)
Michael Mrkonic
6 years ago
Set up an appointment over a week ago for regular maintenance. They called today, the day of scheduled appointment to say they had to reschedule into July, because of the heat wave. If they are so honest then why set my maintenance back to take calls that make them MORE MONEY? Not a reliable company to make an appointment with!
Dennis Edwards
2 years ago
We had Elite perform maintenance on our water heater. Shann was very professional and did a great job. Answered all my questions and was very pleasant to deal with.
As a first time homeowner with their first repair, I was very nervous about who to call when my A/C was acting up. I am beyond thankful to have been paired up with Joey after contacting Elite Plumbing, Heating & Air Conditioning. Not only was he fast & efficient, he was extremely personable throughout the whole service. He explained to me in detail what problem I had with the unit & was able to fix it immediately. I would definitely call them again if I have any future issues & request Joey because he made this otherwise stressful situation more enjoyable. Now a days it’s hard to find a company to trust but Joey definitely proved to be reliable & trustworthy. Thank you again Joey !
Deborah Williams-Scherer
2 years ago
Very nice and professional would definitely use them again I am also having them come back tomorrow to check my AC unit for its yearly check up. Was very happy with how it was a easy fix. Will let you know how things come out tomorrow with AC check up.
Had an appointment at 5-7pm but Richard came early he was very efficient, friendly did the job as I ask for. Thank you! Definitely would recommend to friends and family.
Heads and shoulders above the competition. No secrets. No gimmicks. High quality of customer service, which is a rarity these days.
Holly Osborne
3 years ago
We had our furnace checkup. Tech was very nice, patient, and understanding. I am used to a furnace in a basement with filters at the furnace, not in an air intake, so I was slightly upset when Elite didnr have the tech bring it with him. He kindly explained that we didnt need both the filter at the furnace and the intake and that I could just buy the intake filters at almost anyplace. It we ould cost me less and then he showed me how to change them.
Jacqueline Macmillan [Speech Department]
2 months ago
I highly recommend this company for air conditioning, heating and plumbing
Technician showed up on time and explained what was our problem. Gave us options so we had unit recharged. Now we are set. Thank you Elite for the professional service.
Quick friendly good service.
Captain Moroni
5 years ago
Year 4 of great customer service... the tech just got done servicing our two units, he was on time, fast and very friendly. One of the best things about this company is the communication, they call to confirm appointments, they call to remind about annual service, and the friendly attitude is always there. Because of these things , I just signed up for their gold service program that will cover our cooling, heating and plumbing for two years. Winter and summer maintenance with coil cleaning, air filters and the service calls are all included... In my book, this is money well spent with the right company.
Greg Millhouse
2 weeks ago
Best prices and very respectful employees
Our technician, Mauro, did an exceptional service call. He not only serviced our furnace for the upcoming winter months but cleaned all the filters and the grates. He was very personable and knowledgeable. He always kept us in the loop as to what he was doing and frequently asked if we had any questions. True professional!!!
Diana Battista
2 months ago
Great business! Always highly recommended. They are responsive, timely, answer any questions you may have and do a fabulous job!
Jesse is very knowledgeable and direct. Tells you what the problem is and gives you options to chose from for your repairs or replacement. I would definitely recommend him for your required services. Elite is a very reliable company that can be trusted. Have been using their services since coming to the valley in 2009.l would like to add that tech Nicolas was very professional and qualified. Elite has very good technicians and would hire them again. Thank You.
Professional service from sales to installation to maintenance. I highly recommend Elite A/C & Heating
Micah Brandenburg
2 weeks ago
I've used them to install 3 new ac units at 2 different houses. Prices are always the lowest of any bid I had from other companies. Out of the 3 13 &14 seer units Elite never had to come back to service the equipment. Today Elite came to check 13 year old equipment they installed and freon was full and everything was running fine. Best money I've ever spent. Jay has been my salesperson for both houses and he's super professional, knowledgeable and doesn't blow smoke. Service technicians have always been professional and do an amazing job too.
Taywplay Wolf
3 months ago
I thought the service was honest up front and professional...
Michael Wren
2 months ago
So happy. Capacitor went out overnight with a house full of guests! Told me they would be there between noon and two.
Arrived at 11 and had it fixed in 30 minutes!!
Awesome team!
Teela Griffin
a month ago
Richard was very knowledgeable, and informative. However we did not use the service at this moment. It's a newer home so if it's not covered I will most definitely be requesting Richard
Connie Gellert
a year ago
We just had Richard back for our Furnace check up. Great Guy. Professional, trustworthy, nice, always a pleasure to see him. Thank you Richard.We Love Richard. We have had him servicing our ac/furnace for many years and my husband & I are always glad to see him. Richard is all of the above plus very knowledgeable, honest, & trustworthy. Highly recommend him to anyone. In fact we just referred our friends to him. Thank you Richard & Elite.
Kenneth Snauwaert
5 months ago
The technician was friendly and knowledgeable without any pressure to purchase their yearly plan. I am very well satisfied with the service.
Arrived earlier than scheduled time fast and efficient! Friendly easy going customer service! Same day service!
Patricia Dominguez
a week ago
Repaired my A/C quickly and efficiantly
richard terry
5 months ago
They were quick, got someone here in about an hour. He was able to check warranty for me and luckily I got a warranty trade off, so only had to pay for labor and the new piping they had to do. He was quick, very courteous, seemed very knowledgeable. I will definitely be calling them for my plumbing needs again.
Laverne Baptiste
3 months ago
Chris was vert made sure that everything was in perfest running order.
Elite is fantastic! They came out on a holiday weekend to replace my A/C unit. This was greatly appreciated as we were in the middle of a heat wave. I can't say enough good things about them. All of their technicians are friendly, courteous, and prompt. They are simply the best!
Carol Austin
9 months ago
Jairo was early which was nice.
He was extremely informative and polite. An asset to the company!!
From the dispatcher to the technician very nice friendly people. The unit coils were dirty and in need of an acid wash. Simple honest and concise diagnosis and repair. Something that will not happen again because I now have an annual service call scheduled, If something does go wrong,, I trust Elite to quickly respond and provide an honest and accurate diagnosis and repair. This is important as I am in NYC and the home is rented to my long-time tenant.
Nathan did a great job. If you need someone elite is the number to call
Elite is the only air conditioning and plumbing contractor we will use. We have 6 air conditioning units and a house with old plumbing, so we are frequent fliers. Other service companies have tried to up-sell and outright rip us off. Elite has always been honest and have done the job right. When I call them I don’t have to worry about the service being done right and for a reasonable price. They are also the quickest to respond when you need them most! When I find a vendor that I can trust, I stick with them and they always treat me right. Elite is the best.
Mary Mathiason
a year ago
Mike was awesome he connected my water line to new fridge from Lowes that delivery guys from Lowes refused to do today. It was done in 10 minutes , so very kind very professional. Thank you Mike . Most importantly I have to say Thank You to Vince that showed so much compassion for our situation when our AC went out , he guided me through each step , his words were honest and comfortable, he made me feel safe, being a senior is hard to trust. Vince is professional, dependable, compassionate. This is missing most in our world today, human kindness 💛 Elite AC should be # 1 choice in anyone's choice. I have lived long, I have seen good and bad . ELITE was very impressive, thorough, timely, straight forward on details. From office staff to my guy Vince I thank you so much for all you have done !
Felicia Kramer
3 years ago
Elite has been my heating and cooling company for 11 years. They are professional, helpful, and price competitive. Every serviceman that has serviced my units has been courteous and knowledgable. Whenever you have a concern or problem, there is a PERSON that answers the phone and they schedule you at your convenience. I am grateful that I found Elite and highly recommend them.
glencora lannen
2 years ago
Very thorough technician, Joey, found the issue in my fairly new A/C system very quickly. Super nice guy and I immediately trusted him. Nice and cool in my house now!
Terry Williams
a year ago
This was a terrific encounter with a terrific company (Elite heating and Air).The technician arrived on time and explained in full what was scheduled and immediately went to work. He was a very pleasant young man and answered all my questions and concerns. He went about his work in a professional manner and completed the entire operation in a decent time. He also volunteered to change my A/C filter which sits about 18 feet above the floor and is a total nightmare every six months when the filter needs to be changed. When you get to be over 70, climbing a ladder and balancing on a ledge is not your idea of fun. We have had our Elite system for about 5-6 years and it has been a wonderful investment. I recommend Elite to everybody looking to install a new A/C system here in the Las Vegas area.
Jesus is the most polite, and professional. He was very helpful, and his customer service skills are 100%. If you need to service your home, give Elite a call. The best in town.
justin polman
6 years ago
They came out on short notice and looked at my heating issue. Jesse showed up right on time and within a few minutes was able to find the issue. He went and got the parts and had me up and running in no time. Thank you Jesse and Elite for keeping my kids warm tonight.
The two technicians were courteous and professional and performed the inspection in a timely manner.
sharon nelson
5 years ago
Ken's service was excellent. He's very informative and efficient. He explained the problem and worked out the perfect solution in my situation. I would definitely use and/or recommend his(Elite) services again. SNelson
Kerstin Earnest
4 years ago
Chris at Elite is the guy you want to come and fix your plumbing problems. He is patient, explains what he's doing and how we can prevent further problems. He is friendly and professional, a definite asset to his employer! What a difference from the last guy they sent out to us - WOW!!!!! Call Elite and ask for Chris when your plumbing is acting up!
The company has installed a new HVAC and does twice a year maintenaces, They also do as need AC check-ups. I think they are very professional.
Richard Smallwood
5 years ago
Hot Water Heater went out and most service companies didn't want to take the job because it was almost Christmas Eve. Elite answered the phone and got right on the problem. They were able to arrange for a tech to be at the hose in less than 4 hours. They were neat clean and helpful at every step of the process. End result was water heater was replaced wit only minimal disruption and we were with hot water again. There is not enough good things that can be said about this company and their people. Needless to say I recommend them and would call them if I had another problem.
Kris Hostetter
2 years ago
Fantastic service - always timely, prompt, responsive, professional, and they get the job done well! My service representative Matthew was great!
Phyllis Morris
a year ago
Responded after 5:00 pm when our heater went down. The next morning, they arrived and installed a new unit. We are very grateful.
Larry Fresinski
3 years ago
Service and follow up were fine, but labor For testing an AC unit that was 2 years old was $750! And that was after another tech already found the problem! Plus, Trane warranties don’t cover labor for a manufacturing defect. That’s not the dealer’s fault. They just had high prices.
Gregory McWilliams
a month ago
Great experience! I wouldn't go anywhere else!
Cornelius Johnson
4 weeks ago
Did a good job explaining the problem. They fix the problem very quickly. Courteous and professional.
Joey just left my house! He was excellent explained everything to me and even showed me what AC cover to purchase from Amazon .
Eric Creighton
a year ago
Alan came to my home and did a thorough check of my a/c and I was very pleased with his professionalism and if I have any a/c needs I will be using elite air conditioning in the future 😀 😎 👍 😄
As always Elite's tech Vince is fast on A/C inspection and helpful with info on the unit.
Well they were suppose to be here for the one year check after I bought two brand new units from them in August of 2018 didn't hear from them till late September of 2019 and have made three appointments now and haven't seen them for any appointments of the three made.but they were Johnny on spot to install and collect payment but there follow up for the free check up after install is terrible. Just thought I'd let it be known to all.
Eddie Badaloni
3 months ago
We had our 20 year HVAC die on us. Apparently the compressor died and we needed to upgrade entire system because of the refrigerant type (R22). We did get 4 estimates and while a couple were outrageous Elite came in as one of lowest and we really connected with them. The work was scheduled for next day and went smoothly. Our system works great and we are grateful for the quick turnaround.
Good teachers and fixed the problems effectively.
The guy Nick who came here was excellent very t horough and honest wouldn't mind him every year thank you
My AC went out this July and Elite came down and got me set up with a new unit and an installation the following day. You guys rock!
Kevin J. Kilroy
5 months ago
This was for an A/C purchased from them on May 31, 2022. So Far So Good.
RAIDERGIRL 67
4 years ago
Professional & affordable. No b.s.! Techs know what they're doing & aren't trying to rip you off like other plumbing/ heating company's I've encountered in the past have done. Definitely will be using them again.
Cathie Burford
3 years ago
Jairo educated me on my heating system. A few rooms get really warm when the heating system heats to my desired temperature. I was told closing vents to redirect the heat is not good for the health of my system and could in fact harm it. He gave me 2 other choices. Thank you Jairo!
Elite was able to come out within 2 hours on a weekend without an extra emergency fee. Joey yhe tech was very personable, followed mask protocols, and clear on explaining the issue along with repair options. Great service.
Shann is always caring and helpful. We have veen a customer of Elite for eleven years and we recommend them to everyone.
matthew jordan
2 years ago
We were lucky enough to be referred to this company when moving to Vegas. After 3 years of service I would gladly recommend them to anyone. Polite and competent techs, great communication, and always deliver on what they promise.
Krystal Tromboni
9 months ago
We have been depending on Elite services for over 10 yrs . They have replaced a ac / heat unit at a prior home and we continued to rely on them when we moved for all our ac/ heat needs. They are always honest & respond fast when we have had A/c go out mid July. Each tech has been amazing & we refer all our friends/ family because of their honesty. Having a company that is genuine is a blessing . Thank you Elite Team !!
The Serviceman. Nick was very Attentive Experienced and Loyal to this family-owned company Elite. He was recommending me to by my neighbor and I'll continue to refer your company as well. Great job Nick thank you very much so refreshing to see an honest company out there in Vegas. I will continue to use your business thank you. Rick
After making an appointment to have our water heater fixed the next morning, Elite's plumber (Jesus) called & patiently guided me through the process of turning off and draining the water to avoid a flood. The next morning he installed the new water heater, and was prompt, professional, and efficient.
Thanks Jesus!
McKenzie Stewart
3 months ago
We have used Elite for plumbing, new water heater, and AC repair and replacement for years. They always have the best prices and have better quality than anyone else we inquire with. Today they replaced an old AC unit that stopped working and the crew was professional, courteous, and maintained a clean work space. I was very impressed and so happy to have great AC!
Daisylynn Hoffman
6 years ago
Woke up at 5 am to a busted main water pipe in our front yard... neighborhood flooded. Called Elite and they were at our house by 8 am. They sent out Shanty who busted his behind digging up our front yard to find the broken pipe and worked nonstop till 3 pm. He managed to dig around a tree so it wouldn't die. I also wanted to add Elite does service on our air conditioning units and everytime they come out they are very nice and professional. Thanks Elite for your services.
Shann was friendly and patient with all of my questions. He arrived early and was great all around. Elite is the best !
your service is always very good and richard had a lot knowledge and could explain exactly what he did and why. he also answered all my questions. i would highly recommend elite, heating and cooling for their friendly service
Ther service techs I have had out to my house have been amazing. Berry out going and professional at what they do. I would choose them over other due to that. The prices are also unbeatable!
Rhonda Killough
a month ago
My faith in this company remains strong as ever. They've served us with excellent care for more than 5 years. My new favorite part of their team way that our tech was a woman for the first time ever and it made me so happy to see strong support of equal opportunities for females happening at Elite Heating and Cooling!! They continue to earn my loyalty.
The BEST SERVICE I have ever seen from the side of air conditioning or plumbing businesses in Nevada, really! As soon as I called them, they came even more quickly that I could ever imagine, and did the job accurately. I am very satisfied with their professional approach and would recommend to everyone!
Alan came again from Elite air and heating to service my heating units. Alan is always professional, always on time, and completes the job with a smile. The Employees at Elite are are up to speed with everything to do with air-conditioning and heating. Great customer service... A+
ReD LighT ViBes
2 weeks ago
Excellent customer service, start to finish! Came out quick
Best hvac company I have had the pleasure of calling. Thank you
Linda Sooley
2 months ago
I had a bad clog in My kitchen sink
They were greT but now after 12 + years they can not offer me service because my modular home is considered a mobile home even though it can not be moved. Supposedly this decision was made several years ago but I was just informed todY. Thank you.
Dominic Weiler
3 years ago
Pete is amazing. I am a lifer with Elite as long as Pete doesn't retire 😄. He is very knowledgeable, only recommends what you need and prices are very fair. To put it simply, he is trust worthy.
Very courteous and helpful young man.
Michelle Wood
a month ago
Have used them twice. First time was a great experience. 2nd time it was not.
Carla Martinez-Herrera
a month ago
Vince is so nice! He is compassionate and professional. I'm so glad he is easy to work with. He definitely has my business 👍👍
Susan Johnson
2 years ago
Vince is terrific as well as other teammates. I've been with them for 10+ years and recommend them to everyone. Quick, professional, efficient and take the time to explain everything. There is no such thing as a stupid question to them!
David Ballard
3 months ago
Good an courteous service rep.
Garrett Miller
a year ago
They are prompt, professional and courteous. They are expensive though. Our last visit cost $180 in parts and $500 in labor. The tech spent maybe 30 minutes in the attic. All works though...
Alex was very professional. He solved a problem I was having with my circulation fan. Did a complete check of my AC. This is the second time in a year and a half I’ve used them. Very happy with there service
The technician was on schedule, went straight to work and kept me updated. Upon completion he explained what was done as well as discussed my next service. He was super professional and the company has always done a superb job for our systems. Today they took care of our new system since we moved 7 months ago.
Norman Roulet
2 years ago
Did excellent install on replacement HVAC system and just performed 6 month maintenance. Very satisfying and maintenance was performed with exceptional effort to make sure everything was working to my fullest expectations. Even fine tuned the Honeywell T-6 thermostats to work more efficiently.
monique johnson
2 months ago
Alan was great and gave me great info on my AC needs. Great company from start to finish.
Cynthia Rueger
2 months ago
Bought both units from Elite. Had service every year and no issues.
Guys are always great.
William Toof
9 months ago
Nathen was prompt professional and very wonderful to have at the house. Probably most important he determined the problem and fixed it immediately
Winter furnaces check up and as always Nick was very professional and answered questions I had. Very satisfied with Elite from new furnaces and A/c unit installation spring of 2017 as well as the winter/summer service checks they do.
Laurie Daleus
3 years ago
JR was fantastic! Checked out our unit and gave us great information on upgrading in the future and what we will need to do. Everyone at Elite has always done an excellent job for us, whether it has been heating, AC or a plumbing issue. I highly recommend them!
Vince came out for annual heating check up. Arrived early-got to love that-and very professional. Vince was also very efficient and polite. This tells me I found the right company and I can place my confidence in the company. I look forward to a long relationship with this company.
Stuart Reyburn
7 months ago
These guys are great and very reasonable. I look Forward to more business with Elite plumbing and AC.
Carolee Peterson
2 years ago
We have one of the nicest service reps that takes care of our ac and heating it is Allen and if you are looking for a very friendly person and will treat you right and Elite. Is the best company to have working for you. They will give you fair prices and only do what needs too be done. No over priceing or selling you something that you don't need. So Elite the best air and heating company in Las Vegas. and Allen is the man .so for service call Elite and ake for Allen.
Ernie Padillo
2 years ago
It’s maintenance check- up the guys did. Five years ago Elite Heating & A/C replaced the whole system and the house is a in excellent condition during summer and winter. I could say the same thing with my water heater .
Awesome service. I set an appointment time from 12pm -2pm. They called me to let me know the tech Alan was on his way about 11:30am. I let them know I'll be home in about 20 mins. I didn't make it home until about 30min. Alan called me to let me know he was at my house already and said he'll wait there until I came home. When we went upstairs to fix my furnace Alan was very knowledgeable. He let me know what he was doing the whole time and explained how the whole heating and cooling system works. I'll be using them for all my heating and cooling problems in the future. Thx for the great service Alan Furukawa
Great estimator, listened to our situation, how small our power bills are, recommended the lower SEER rated unit and had a crew install the new unit the same day
I called their office on February 16th and spoke to James to ask for a mini split quote. Alan came out on February 21st and was diligent in explaining the process, and got back to me with a number. They had a competitive price, but we went with another company who better met our needs.
Garett Nicols
a month ago
Always great service, and super personnel. I highly recommend Elite A/C.
Joey came out and took a look at my AC system and was extremely professional and helpful. Would absolutely recommend.
Had our annual check up. Everything was great. Technically was prompt and professional. Very knowledgeable!!!!As always working with Elite was great. Called this afternoon AC was blowing out warm air had somebody here within a few hours unit is blowing cold again. Thank you to everybody at Elite we appreciate all you do for us!!!!
Dawn Buonconsiglio
8 months ago
Alex was prompt, professional, and helpful. He answered all of our questions and was polite and courteous. He worked quickly and cleaned up completely when he was finished. I would highly recommend his services to friends and family.
Air conditioner was out, tried using home warranty and of course they sent two companies one didn’t show ( first day at 106 degrees) second company totally incompetent!! Just didn’t want to replace our 28 yr old air conditioner!!Armando at Elite heating and cooling came in one day replaced our air conditioner unit at a very reasonable price!! Actually saved us a thousand bucks maybe more! On time ( when it was 100 plus degrees) professional all the way around , quality ( nothing runs like a Trane)!!! Thanks Elite !!
Dominique Law
2 years ago
Excellent service. Jairo, the Service Tech, knew exactly what the problem was and fixed it immediately. He was prompt, efficient and professional. Thank you Elite, once again.
Jay was excellent explaining how things work with different types of A/C unit very informative, if I decide to replace my air conditioner I definitely call Elite
Helen Hartmann
3 years ago
I received a very honest and forthright assessment from Elite. Their representative was knowledgeable, friendly and professional. I am looking forward to proceeding with them.
The gentleman that has come over multiple times has been one of the best guys I've ever dealt with.
Jene Hollingsworth
a year ago
My service man Vince was very professional and on time explained what needed to be done to fix the problem and no quick fix
Steve Corrieri
2 years ago
Alan has worked on my AC at another house and is amazing. Straight shooter, honest, and gives great advice for maintaining my equipment.
Cheryl Lea Azevedo
4 years ago
The service I received was excellent. DJ was my technician and he was very polite and knowledgeable. He was very thorough and exceeded my expectations. Thanks for such nice work.
Loralee Clause
2 months ago
Great! Friendly guy with tip for AC winter cover for outside.
This company is the best in Las Vegas. No BS, no up selling, nothing but competent and friendly service. Have been using them since 2017 and won't call anyone else.
I have used Elite Heating, Cooling and Plumbing previously for a seasonal Air Conditioner Tune-Up.They have checked many of the components of the air conditioner to make sure it is running well.The technicians are very professional and explain each component that was checked and how the overall condition of the unit is functioning.I will continue to use Elite Heating Cooling and Plumbing for my annual Tune-Up and repairs should something go wrong with it.
Dominick Copas
a month ago
Responsive, quote was fair and reasonable, work/install next day!
Thanks to the company that broke my system, I went 5 days/4 nights during the most recent excessive heat warning (June 8th, 2022). Temps in my home were up to 100 degrees. All Ineeded was some refrigerant added to my old system. The company I called originally broke the Schrader valve (King Valve), then refused to repair/replace it because the system is old, claiming it would be to costly, but they did give me estimates to buy a new system for 10k...shady to say the least.After deciding to replace the system, and calling a few other places for a pricing, I went with Elite. I'm glad I did. Jay was friendly and down to earth about this expense I was about to take on.Elite showed up that Monday and within 3 hours had the old system out and the new Trane system installed and running. It's quiet, smooth, and works great. Tony and his crew were awesome and Jay stopped by to check on the progress. I would definitely recommend Elite. Thanks Guys!!
Kristine Anderson
5 years ago
Very professional and knowledgeable this company came out after 3 other companies couldn't get the job figured out. They were honest and simply amazing. Would use again.
Marcia Peterson
a year ago
My tech Alan was amazing. All tech's should be this thorough and helpful. He answered all my questions and concerns. Even about another service item from his company he went out of his way to get me an answer to.
luna terra zulu
10 months ago
Outstanding service, the tech was professional and knowledgeable. Extremely impressed with the service and the quick response. Will definitely use them again for any cleaning or issues in the future.
Jesse was an excellent technition. He serviced my three air conditioning units with efficiency. Showed up to my place exactly at appointment time and explained what parts of my units were good and what parts could use some updating. I was very happy with Jesse and Elite.
Jairo was very honest and professional. He worked very hard on cleaning my outside ac unit and replaced a part the same day.
Kitty Barnett
3 years ago
This company responded to my issue within 2 hrs. I had contacted another company and was not comfortable with iffy repair of my unit or the replacement cost. Elite came in and was on point in their dialogue and my unit was replaced within 24 hrs of contact for $2800. less than first company. Great service from this company.
Dominic Marchese
2 years ago
They install top brand name TRANE air conditioning and supervisor comes back to check the work done. You can make payments interest free 18 mos. Good warranty!
Joseph Reynolds
a month ago
Guy who came out was awesome!! Took time to answer my questions..
Dorothy Jestes
a month ago
Great service very quick response!
Princess Clarke
2 years ago
Elite Heating Plumbing Heating and Air Conditioning conducted a water heater flush on my water heater. The technician arrived earlier than scheduled. He was thorough as well as knowledgeable.
The gentleman was very professional and knowledgeable. He explained things and shared information. Kind and friendly. Very happy with Elite.
Anita Clifton
3 years ago
Extremely disappointed that Elite Air Conditioning would try to take advantage of my mother who’s a senior citizen. The technician lied and told my mother she needed a new air conditioning unit because hers could not be repaired. He claimed the compressor was defective and said the unit had many other problems to repair. Note, all lies! I had someone else come out and the compressor wouldn’t start because the run capacitor was broken. That is all that was required. And no, she didn’t need a new unit at the cost of $4,900. Stop trying to rip people off during these already difficult times. I will never again refer anyone to your company. I don’t like, nor do I deal with crooks.
Today, the service representative arrived early and checked the out our HVAC unit. He gave us our options for future maintenance. The process took just 10-15 minutes. I could not have ask for better. Thanks Elite!
Walter Johnson
6 years ago
The service provided by this young man was outstanding!! He immediately recognized the fact that he had helped install our units and proceeded with confidence to check safety requirements .We were impressed with his professionalism as he explained what he was checking on the heating systems and reinforced our understanding of the importance of this service.I would highly recommend him as a model for all your service members to emulate and we will continue to count on your service in the future.Thanks you,Walt& Rose Johnson
Kathryn Foxworthy
8 months ago
I have used Elite in all three homes I have owned over the last ten years. The found an issue in our heater one time that prevented our home from catching on fire and I have used them ever since. They have been dependable, professional, and are reasonable in their pricing.
Called at 8 am - got an appointment fast & Richard came at 11 am & was finished in 15 mins! HOW AMAZING! This company works fast & great ! Thank you so much !
Lawrence Bauer
a year ago
Elite was one of the many that I called that was able to get someone out on a hot evening without charging a ridiculous up charge. Richard arrived much earlier then they calculated. He was extremely friendly and got the issue and repaired very quickly. Price very reasonable.Elite is now my go to company…5star rating!!!
marsha oritt
4 months ago
Nick was very timely, very friendly, efficient.
Used them for the 2nd time because they were good the first time
Valerie Martin
4 years ago
Nick was our service technician. He was professional, courteous and friendly. He explained clearly the maintenance and repair he was performing and finished work in a timely manner. Good job!
Douglas Weiss
2 years ago
Initially installed a new unit probably 10 years ago now. They have followed up every spring and winter for service. Quite happy dealing with this company.
Mary Steinman
3 months ago
Every time I ask for service on my heating and cooling units, I am pleasantly reminded that this company the best? With the best technicians!
Excellent service from Pete. He did a very professional job on my sinks and shower. If you have a plumbing problem - this is the guy to call. Thank you.
All the Elite technicians were great. They arrived on time, very professional. Installed new furnace system and A/C unit. Happy with the end result! Also the cost was reasonably priced. I recommend this company and will continue to use them in the future!
Always an A+ experience! From installation to twice yearly maintenance, always fabulous service! Vince, one of the techs who has been to our house several times is awesome! My dogs can sound vicious when the doorbell rings and it never fazes him. Super nice guy and always makes sure I know what’s going on and what service may be needed.
Frank Tuozzo
5 months ago
Richard was very professional and pleasant.
Gerry Gillett
a month ago
Very good customer service. Tech was very nice & gave great service. Thanks
Diana L Franco Lopez
5 years ago
I have done my AC service with them for years now and is very efficient and affordable. Ken is very knowledgeable and give all the information, in and outs of current unit and possible upgrades which we are considering, and will do at some point.
I was referred to this company by my neighbor. I’m so thankful that I called to get a quote on replacing my AC. It wasn’t an emergency, but they were able to schedule an appointment that very same day (a few hours later, to be honest). Alan came out, he was professional, thorough, honest & definitely gave off the “family” - we truly care about you vibe. I knew before he left that they would be installing my AC. The price was very reasonable, affordable & the quality of product “Trane” is top of the line. If I’m this pleased now, i can’t wait to post another review once the job is done.3/14/20 - a water heater issue - Jesus was efficient, professional, knowledgeable, and friendly. I’m thankful & trusting of this company to resolve any of my home issues. Customer for life!
Christopher Asberger
4 years ago
Jake came to do a tuneup. And after scheduled an appointment for the next day. And solved all my problems!I wouldn't use any other air conditioning company but Elite! With This company it's about solving problems and not just making money.
Anthony Griffith
5 years ago
We have a two-story house with dual air conditioning systems. In 2011 our systems were about 13 years old. I wanted a specific brand of air conditioning system and Elite was certified to install that brand. So, April 2011 Elite installed to Trane air conditioning systems in her house. Air Handlers upstairs, and condensing units outside. 7 years later June 2018, the upstairs unit quit working. Was blowing out hot air. My wife called them while I was at work, and they came out sooner than expected. Come to find out, the the start capacitor was bad on the condenser unit. It was under warranty and they replaced it. We were charged for labor, but that is normal. Thank you to the folks at Elite Plumbing, Heating & Air Conditioning for the outstanding service.
Bill Rentner
10 months ago
Christy. Just completed my wintertime service on my Heater she did a great job. She isvery friendly and knew herbusiness. Elite has been taking care of our house for the last 3 year's. Before he left I signed up for next year's service on heating and air conditioning.
I’ve been using Elite for many years, they are honest, flexible schedule and well priced. It’s great to have a company that you can rely on!
Daniel Tumilty
2 years ago
Very Prompt, Professional, competitive, and skilled in there Kraft. I wouldn’t use anyone else. By far the most reliable and dependable company we have ever used. Residential as well as commercial, Elite is second to none.
I always love working with Elite. I have never had any issues. They are always on time or even early. Always calling first to make sure it's not inconvenient to come early. The techs and office personnel are always friendly, efficient, and respectful.Today's tech rubbed me the wrong way a little today though. Suggesting that my thermostat was too low at 73 degrees. Instead of NV Energy 's recommended 78 degrees. I have multiple medical conditions that make it that I have to keep my home at 73-75 degrees at most. He was like well you're going to have a large power bill. To which I stated well isn't that my business and well my decision... My doctor can write you a note, if you need it. I'm sorry but I didn't know I had to discuss my medical well-being with him in order to maintain my A/C and/or HVAC system. Maybe I am being too judgemental, but when it comes to my health I am very direct and don't take any guff... from anyone.
Roberto Morales
2 years ago
Richard came earlier than expected and resolved our AC issue very quick and in a professional manner. He showed me the area that needed repairs and took care of the issue right away. I will definitely recommend Richard and Elite Heating and AC to anyone needing quick AC repairs.
I had used Elite for jobs in the past and they were good until the this happened...A tech came to service our AC Unit and was fiddling with our electrical panel. As she was doing so, the lights in one of our rooms went out. She then proceeded to inform us that we would need an electrician to fix the initial problem with the AC unit. An electrician came out and solved our AC issue but now I'm stuck with a diagnostic bill to try to fix the lighting problem that Elites tech created. When I called to speak with a manager, he was smug and dismissive. With a straight face he told me it had to be a coincidence that our lights went out when his employee was messing with our electrical panel! This is laughable and a total attempt to skirt responsibility. This business is a joke and the way they treat customers is pathetic. I had plans to use them for regular services in future. Not any more.
Douglas Meyer
4 years ago
I bought an A/C unit a couple of years ago. Elite was always ready to perform the service requirements and to make sure that my new unit performed well in all seasons. I would, and do, recommend them.
JR was great. He was quick and knowledgeable, and very personable. He gave me all our options with the expected ramifications, allowing us to choose what was best for our situation. This is the third time going with Elite, and I'll definitely choose Elite again.
Our service tech, Jesse, was very polite & professional. He explained everything and preformed his checks quickly.
Bonnie Lacombe
3 months ago
it went well they were on time and the repair man was very nice everything was good and working fine.
Cassidy Johns
2 years ago
Sent someone out the same day after my kid threw a Boulder down the sewer pipe in the front yard. It caused a back up in the whole house. Shann was great and very patient, he spent an hour and successfully removed it without having to dig! Highly recommend.
Donna Hengen (dlhbc)
5 months ago
Excellent turnaround, very prompt and courteous
Prayoon Hodges
3 months ago
Hvac system check up. Service was excellent and they answered all questions that I asked. Highly recommend them and will certainly use them in the future.
Vicki Willett
10 months ago
HVAC maintenance ...absolutely professional and easy!
Jairo was very professional.. very good and thorough explanation…thank you for sending him out.
Krystyna Smith
3 weeks ago
Very pleased with Armando Thank you
lindsay molloy
2 years ago
Elite replaced my air conditioning unit and Upsold me on replacing my heating unit as well last summer even though there was nothing wrong with the heater. It cost $7000. The next day I had water leaking from the ceiling in my garage. They came out and fixed the leak and said that the next couple of tune ups would be covered for me. I made an appointment for a tune up today with a very rude lady. It was for a 4-6p appointment today and when they no call no showed I called them at 6:10. The gentleman said he didn’t see my appointment and all his staff were off because of the election but all the polls close at 7 and I begged him to have someone come out because it was my only day off for the next 2-3 weeks and he said no. I asked for a Saturday appointment and he said no. This is completely unprofessional and there’s no excuse for what happened to me tonight. Sitting at home for a 2 hour window and then having to contact them and being told there’s nothing they can do has been a huge inconvenience to me.
Robert Chavez
7 months ago
Alan is the most honest and professional HVAC person we have encountered since relocating here in 2010. Unfortunately, we have had bad experiences with two other companies here in the past.
The most wonderful amazing AC company ever . They work fast so get someone 26-year are the first day you call their honest reliable and great customer service , they make everything great easy fast and perfect ! great with their customers and affordable. They definitely went above and beyond and did the extra little things I needed as well :-) the best AC company I have ever worked with so helpful so wonderful :-) I will never use another company. They are number one for sure!
Elite replaced our A/C unit. We were given a good price, explained the peocedure, and answered our questions. They arrived on time. They were polite, professional, and efficient. They explained our newthermostat and made sure it was functioning properly. We would highly recommend them.
Once again called on Elite, this time for a plumbing problem. No hot water. Elite was here in less than 24 hours, arrived in the 2 hour window they gave me and finished the repair before the 2 hours were over. My pilot light would not stay lit in my 12 year old water heater. Jesus replaced the thermocouples and had everything working in under 45 minutes. 90 percent of the plumbing companies in town would have tried to convince me To replace the water heater. Jesus did exactly as I asked and gave me a bit of good advice. Next time something goes wrong replace the heater. They don’t usually last this long but this one is going strong. Thank you Elite for never doing me wrong.
Greg Mahoney
11 months ago
Richard was professional and knowledgeable. Diagnosed the possible issues instantly.
Highly recommended.
Catalina Tellez
8 months ago
Mike did a great job! I strongly recommend it.
THESE FOLKS ARE NUMBER ONE . But this trip, tec tried to up sell me for $189.00 to clean 1 year old dirty a/c coils, or buy a $190.00 gold service warranty. I feel that since I bought the unit from Elite, the tec might have taken the time to clean it at no charge? I'm 80 and doing this myself ain't on my bucket list. Gas is $5 a gal., and $189.00 to clean dirty coils is not happening. I don't think would take 20 minutes, and tec was only here a very SHORT time.........Joe
francisco silva
5 years ago
I called elite on December 7 2017 because my heating system wasn’t working so they sent out a technician over to look at my unit $25 charge to come out .My unit is in a pretty good condition the technician never mentioned that about my unit, he checked the unit and came to a conclusion that I needed a new unit because the unit was on a lock out and there’s was nothing he could do to fix it . He offered me a new unit and thank goodness I refused to buy it I told him I was going to shop around before to buy it . After I called about 10 different companies I found a guy actually the owner of sun city &cooling inc I explain him over the phone what was wrong with my heating he came over and took him about 10 minutes to fix it by just replying a part and for a very cheap price now you know before you call elite
Michael Van Laar
a year ago
I have always used Elite and will always use Elite, these guys are the best in the business, you're crazy if you pick anyone else to work on your HVAC system or plumbing.
tanya johnson
2 weeks ago
I didn't select this business because not all available options were offered to me, i.e. repairing my A/C unit vs replacement. Not sure if the technician lacked knowledge of this option or whether the company's profit margin was his only concern. Another company BEST A/C (Technician Lex) provided ALL available options along with the pros and cons for each. So as a prudent & financially focused customer I chose them and truly believe that I made the BEST decision for my set of circumstances.
David Pacheco
2 years ago
Rudy was punctual, professional, and very informative. I have had nothing but great experiences using Elite for my HVAC needs.
Anne Tours of Distinction
6 years ago
I have used Elite Heating & Cooling for years and always been very satisfy. Just moved to another home and had the first visit and didn't enjoy as much. It was more like a sale call. Didn't assist with setting up the thermostats, filters or if I needed anything. Just everything that is wrong and should replace. He left saying see you in the springs and will let you know what is wrong with your AC.
Duane Swierski
2 months ago
Elite plumbing provided great service when they installed our new AC / Heater. Their great service has continued with them calling me and scheduling preventative maintenance on the unit to keep it running at peak efficiency. I would recommend this company with zero hesitation.
Pamela Doroshuk
3 months ago
Have used them in the past (2 years ago) for condenser coil repair. Today was for maintenance They come promptly and are very knowledgeable. They are licensed, very reliable and willing to explain what/why repairs need to be done. Also have military discount. 👍🏻
A and E Morse
5 months ago
Cristy is amazing, She came out to do my spring check on the air conditioning. I asked her about a problem I had with the heat constantly coming on. Cristy is super knowledgeable, professional, explained things very well. I had a problem with heat always being on in one room, she found that The damper that goes to large bedroom, was not wired. She wired it to the zone And found that it had originally been wired to the other bedroom zone instead of to the correct side of the house. So she fixed it she is outstanding. She is an excellent asset to Elite Heating and Air Conditioning. She definitely deserves a kudos or a great lunch. Thank you for having her come out. Andrea Morse.
Always excellent service with Elite. Nelson did a spring service and acid wash on our air conditioner. He was very thorough and friendly. Very happy, as always with the excellent Customer Service we receive fro Elite. Been using them for years! 😊
Irene Casella
3 years ago
The first time I turn on my A/C , was a 100* degrees in the last week April and discovered it was not working and could not be repaired anymore.So, I looked at all the reviews and liked what I read, so I called ELITE.I talk to Jay Troilo and he guided me with his knowledge and professionalism in making a choice .Now, I have piece(peace) of mind of knowing I can have a TRANE dependable quality A/C unit.Thank you to Jay Troilo, and the crew; Raul, David, and I forgot the others that did an outstanding job.
Had my water heater go bad after 18 months ( installed by Elite and under a 6 year warranty) had them come out to replace and was told it would be $700 to replace. I told them that it was still under warranty and the installer told me that the charge was for the labor ! I thought that $700 for a hour and 15 minutes was way out of line. Really ! There were no extra parts, $700 !!! For a little over a hour !
Christine Hylton
2 years ago
Update: since my compressor was under warranty, Elite would not do the installation. I'm not sure why because two other companies quoted me and I went with one of them. I don't know if I'll use Elite again and I definitely will not recommend them.I called Elite because my AC was not working right and in Las Vegas that's a huge problem. Richard came out, inspected everything and told me what the problems were, yes, there were multiple. The thing I liked most is that he showed me the problem and explained it to me. My products might still be under warranty, so I'll check on that but if they are not, I'll definitely call Elite to repair the issues and will call on them in the future, if needed. I'll also be recommending them to others.
Christopher Shepherd
a month ago
Very good. Arrived early and did the repairs.
Phil Perkins
9 months ago
Elite Heating and Cooling is my go to company for the last 4 years. Excellent work and unusually FAIR pricing. Alan was great today with my AC check up prior to the summer season. I HIGHLY RECOMMEND THIS COMPANY!!
Richard Schecter
2 years ago
Elite is always honest, trustworthy and offer very good prices. Alan actually arrived a bit early, was pleasant and did a great job, as usual. Elite phoned me that he was on his way. I trust this company and they have never let me down. An A+ all the way!
I have used Elite’s services for the past 5 or 6 years. I needed to replace a part on my heating unit. My old company said it would take a week or so to get the part. Elite got it same day or next day and their price was less. Since that time I have used them for maintenance on my past house as well as my current residence. Their Silver plan includes maintenance visits twice a year (one in the spring for the a/c and one in the fall for the heater) prices at only $50. I upgraded to their Gold plan @ $199 which includes the maintenance checks in the Silver plan plus additional services.At each service appointment they are always on time (sometimes they will call and move forward the appointment). Always professional and clean up (if necessary). Great service at reasonable prices unlike some of their competitors. Highly recommend.
Erin The Landscape Helper
4 years ago
Our families (3) have been using Elite for years. Their quality service is top notch. Correspondence with the office has been great. They know how to run a business the right way. I recommend them to all my friends and my customers
jorge palacios
2 months ago
My air conditioner broke. I called and Nick sent a technician within an hour. The technician explained to me what was broken, how much it was going to cost me, it was reasonable, and fixed it in 20 minutes.
Joseph Thrower
4 years ago
I was with Elite for 3 years. I even purchased a system (not a complete system according to my conversation with the manager today.. you learn more about that below). My service with them have been pretty good. However, after my last experience with them I will be discontinuing my services. Most of the team, is pretty good. The issue is the MANAGER who has a “matter of fact” attitude when it comes to customer concerns. Apparently he has a Ph.D in air conditioning knowledge and he acts as if you are not one of his “colleagues” in then you are beneath him. He’s inability to relate to a customer when they have a justifiable concern is dismal. Use them, If you don’t ever expect to have an issue with your A/C in the desert. If you have this expectation, then go somewhere else!
Nick once again was great! He is always so professional and kind. He never tries to over bid us when we have issues and he is always very fair! Great tech.
They responded quickly to a bit of an emergency of no hot water, showing up promptly as agreed. Plumber checked a couple of things, but said he didn't know why it wasn't working and someone would get back to me shortly.About an hour later, I received a call letting me know I probably needed to replace my 3-4 year old water heater and it would cost about $2,200. Since the previous one ran about $900, that seemed to be far over the top as to the price so I suggested he sharpen that pencil and give a call back. $2,200 was far more that I was willing to pay No return call.Later in the evening, I ran into two handymen that are friends of mine at a meeting. Both said it was probably a temperature gauge issue. Later that evening, they both came by, shut off the gas, blew out the line, restarted the pilot light and suddenly everything was working just fine. Cost? A rather fancy tip for each of them.The handymen were clearly on the ball. I'm not a plumber, nor do I play one on T V, but it would seem to me, based on my conversations, that the plumber should have definitely at least done what they did. It was quick and simple. And it worked.I will probably not be calling this firm in the future.Following the owner's comment below, I rechecked my facts. He is correct. Google sent me to the wrong Elite Plumbing (in Vegas?). I am very sorry for the screwup, but is just another reason to be very careful using Google to search anything! I'm in Ventura, CA and that city was in my search thread, not in Vegas!
Jeffery LaCaze
4 years ago
Was worried it was gonna cost more. Got a repair vice replacement. I watched the work and feel pretty solid about the answer. Came out same day. Ken was great, straightforward, professional; didn't try to sell me extra stuff. Strongly recommend their HVAC services.
Traci Stilwell
6 years ago
They arrived very quickly each time we called and explained the many problems with our furnace. J.R. explained each issue and the cost to fix it. The cost versus replacing a furnace that was 17 years old made our decision easy. A new furnace was installed the same day. We have only high praise for the employees and the company and would highly recommend using Elite Heating, Cooling & Plumbing to everyone.
Alice Ziroli
2 months ago
Wonderful technician Vincent. Fair and honest. Prompt service
Have always used this company and they have been excellent. However, this time had regular service, and the technician never email a a description of what he did...detailed invoices are required by home warranty to prove u have kept it maintained. Called office twice, still nothing. I have always recommended this company but thinking that over now. Only my wife was home this time and I dont think he did anything to service the unit
We had our heating units checked for our upcoming cold weather. The technician arrived early. We were kept up to date with phone calls as to arrival time. He was very polite and careful with the ladder inside the house. He even offered to change the filters for us. He was also very neat leaving no dirt behind. He was also very quick and efficient when checking the units.
Professionals, suggests the best approaches to solving what is needed, and what’s best for your pocket $$!
Emily Craine
11 months ago
Elite's technicians and office staff are very knowledgeable, efficient and personable. I have been using their yearly maintenance services for about 7 years and will continue to do so. Highly recommend them!!!
Elite came out on a Sunday nite when our AC went out on the hottest day of the year. Within 1 hour Anthony came out and repaired our unit and also recommended some things to help our AC work better. Anthony was great and we highly recommend Elite.
Jessee did an outstanding job in diagnosing methodically and resolving the problem quickly.
Altho they made a mistake on their service window time scheduling, the techs were very informative & not pushy w/service. & More Importantly, their prices are much more affordable than other companies. Will start referring to friends & family.
Elite was fast to respond and their technician, Jake, was helpful and skilled. He answered all my questions and went above and beyond to get my system working again. I will definitely go back to Elite for my future needs.
J R Thompson (J R Thompson)
2 years ago
I’ve been Elite’s customer since 2006. When it was time to replace my 2 units I purchased them from Elite. Both units have been maintained by Elite. The maintenance check now costs more money and they do less work. The debris is no longer removed from my units and washing/hosing the dirt is no longer included in their maintenance but the cost has gone up. I don’t feel like an appreciated long time customer.
Brittany Burns
3 years ago
I have been using elite for 9 years now and every single time the technician has been wonderful. Even the office staff is amazing. I get the summer and winter maintenance done every year.
I received 3 quotes from 3 different companies and Elite came in cheaper and with a better product. Got the quote on a Thursday and they came out that Saturday to replace my upstairs unit. They showed up on time and completed the work in around 2 hours. They cleaned up before they left so you couldn’t tell they were even there.Highly recommend Elite.
Richard has been to my home before. He is an excellent representative of your company. He is knowledgeable, reliable and a friendly person.
Patty Shaffer
5 months ago
Gabriel was very friendly and knowledgeable. He explained everything to us and made helpful suggestions.Marvin and Patty Sowards
I’m a big fan of Elite. They installed my HVAC several years ago and have handled routine periodic maintenance since. Today, they flushed my water heater and solved my kitchen’s low hot water problem. The service tech was friendly, knowledgeable and efficient and I’m grateful for Elite’s ability to send someone to address my concerns with a timely appointment.
Cesar was very professional and explained everything. I would not hesitate to call this company again. He replaced the water heater.
Debbie Grigas
2 years ago
We have maintenance every 6 months and the last several have been done by Alan. He is professional, informative and always very personable.
Great customer service. From the person on the phone to whomever comes out. Rudy was here this time and was great. Elite has installed A/C units at my house, my mom's house and my sister's house. Always awesome. I recommend them to everyone.
For several years Elite has provided prompt and excellent service. The service people, Ctristy and Jessie, were professional and eager to insure that our equipment was ready for summer. They answered all our questions and we recommend all Elite services.
Richard Gaspa
2 years ago
Today I had my Water heater serviced by Elite Plumbing and could not be happier with both the Technician and the company. I had a water leak in my water heater and had no idea what the problem could be. I was sweating that I had to purchase a new heater witch is very expensive especially being on a 100% disabled veteran's pension. The tech took his time trying to figure out what the problem was for about 45 minutes. In the end, it turned out to be only an inside valve that needed to be tightened. My total bill was $182.00. The tech could of very easily told me he had to replace the whole water heater, but he didn't. Wow! An honest company and a real trustworthy technician. I'll be calling Elite Plumbing again very soon as I now need a water softener for my home. At least this time, when I call, I will feel at ease that I am not being taken for a ride. By the way, the Technician's name was Sean, the plumber.
Deborah Pando
3 years ago
The tech who came was very helpful in giving us ideas on different ways to keep up on the garbage disposal. Chris was professional, smart and on time. Chris did GREAT and we will continue referring our friends to you.
Brian Thunstrom
3 years ago
We had our two ac units inspected as they are original to the house and 18 years old. The technician was thorough but did not oversell us. He fixed the only problem he recommended and having fixed the same problem myself before I know we were not overcharged. My in-laws used a different company and were told they needed a whole new ac unit even though the one they had was only 6 years old. We will be calling Elite when we have our next hvac or plumbing issue.
Bill and Karen Meadors
5 years ago
Outstanding service. Technician Ken did a very thorough job and was very professional. I asked for help replacing a battery in a smoke detector that's atop a 15 foot ceiling. He did this with ease and without question.
Paul Flanigan
2 years ago
I use Elite for Heating & Air for all our houses and they always do a great job. Alan was the last tech out and is very reliable. 5 Stars.
Leslie Harrington
a year ago
We have used Elite for years. They are reasonably priced, show up on time, and the service reps are always friendly and professional.
Emi Olmeztoprak
4 years ago
Nick N. came out for a summer maintenance check on my ac. The pressures weren’t quite right and he was very thourough in diagnosing the problem and repairing it. Nick is very polite and respectful and explained everything he was working on along the way.
Thomas was punctual and cordial. The service was for yearly maintenance on my new Trane AC/Heating unit and was the first time I've had a service person come since the purchase last December. Thomas changed the air filters first and then explained what he'd be doing up on the roof. The service call went pretty quickly and Thomas reported there were no issues as should be expected with a new unit of this quality. He also let me know Elite makes plumbing calls, which I did not know, but probably will be calling for a minor thing going on with the kitchen sink. Thank you, Elite. Perfectly Satisfied Customer. Thank you, Thomas.
Elite Services did a great job installing my new water heater. I called two other plumbers before I called Elite: Ideal Services & and Goettl. Not only was Elite Services the most cost effective, they didn’t send a salesman to my house to try to convince me to buy a tankless water heater. The only reason I can’t give Elite 5 stars is because the technician left a huge dent on my water heater. It’s definitely an eye sore. Other than that, great job Mike!
Captain Moroni
a year ago
Elite is not only professional and friendly but they're caring, I'm disabled and they really look after me and take care of everything that I need, I appreciate their service very much.
I would not recommend this company for any commercial work. First they sent out an residential technician even though we explained that we were a commercial company. The tech looked at it and said he could do nothing and would send out another tech. I called the company the next day and the original tech didn't say anything to their bosses, but said they would send someone else. Once again no one was dispatched. I called again today and was informed that they wouldn't even send out someone to take a look at the system. They are completely unprofessional.
blythe Smitten
2 months ago
Really fast service and on time. They did a promotion of free one year service to see if i like their service and I cant complain given i never had my AC services before.
Pamela Leonard
2 months ago
Jesus came promptly at the expected time; was warm and courteous to my elderly parents, and listened intently to my plumbing issue. As we walked through the house, he gave me options that made sense. I feel I made an “informed” decision and we set up the appt for repairs.
When we bought our house, Angie's list had a special from elite plumbing and Pete came to the house and was awesome. We always call Elite now and ask for Pete, if he's not available we wait till he is.
Needed to have our system replaced. Jay came to my residence and I found his humor and salesmanship to be poor considering he would only tell me if they had the inventory in stock if I committed to financing. I asked if the financing was fixed term and he said no and found him dismissive. Not a good listener and bad at answering my questions or acting like he cared. At one point, saying I’m lucky to get a folder with my estimate, because usually he throws the papers at people he doesn’t like. Was told repeatedly that he was very busy so I was given the impression I was inconveniencing him. It’s too bad because I put off my own departure (we live in Vegas part time) due to a neighbor’s referral for Elite and was looking forward to him coming over and help clarify and go over details of an estimate. Had we had a different salesman we may have considered Elite, but too late. His salesmanship is way out of date and chauvinistic. Funny how people think they can treat people so poorly, especially those genuinely interested in what they are offering. I would assume this company still has great offerings and salesmen and ours was a dupe. But by then comparing all the different companies we had contacted, Elite failed to deliver by way of Jay. Very likely could have gone with them if we had a nicer person.
Brandon Peterson
3 months ago
Awesome experience. Elite A/C has and will always be my families choice. Excellent service ,Richard is highly skilled and motivated. I highly recommend this company.
Tracy Rice-Slater
a week ago
We have used Elite for many years for our air conditioning needs. We find them dependable and reasonably priced. We never have to wait long for service and they fix everything in a timely manner: Everyone they have sent out to our home are professional and knowledgeable. A company we trust!
Jacqueline D B
5 years ago
These guys and gals are great! Bought two AC units from them on two separate houses and very pleased with customer service and prompt arrivals. If the AC unit guys are running late, you actually get a phone call informing you of the delay! How great is that!!!!
Elite was great! Had the house nice and toasty in no time! Thanks for speedy repair!
Cesar came to check on the leakage from my water softener system and gave me honest recommendation. Good professionalism.
clifford grady
3 years ago
1st, I will not recommend this company to anyone.Started off well, I called them because they installed my system in 2015, and the tech did find a bad transformer which was replaced at a ridiculous price. I know people do not work for free but why do they want to get rich off one person.After the system started running the tech informed me it was a bad reverse valve and because the system was r22 obsolete freon they would have to replace with a new system with r410, but wait you just installed it 5 years ago, and just out of warranty.And 5 years ago they also did not make r22 so why is this system even here......I still could not figure out that one.A new budget system installed was going to cost $12100.00. Good thing they finance!!!!!Second opinion;Turns out system was low on freon, sealed leak and charged with expensive r22 and all is good so far.Thank you for helping me find a great tech with another company....always a silver lining.
Wendy Fillmore
a month ago
Alex was very professional and thorough. We are pleased, as usual, with the service. Thanks!
Elite is fantastic!!! JR is a very knowledgeable and honest salesman. They replaced my downstairs AC unit in July 2018. They were able to fit me in right away, no waiting a day or two, and in a matter of hours it was replaced. Now it’s August 2019 and my upstairs unit went out last night. I called JR first thing the next morning. He came to my house a few hours later and by 1:30pm the same day the techs were at my house replacing the upstairs AC unit. I will refer Elite to anyone that asks! Great customer service, very quick, respectful and honest!!!
lauri hageman
9 months ago
Our new furnace wouldn’t heat so I called them he was able to come out that afternoon and fix the problem quickly.
Della Drowns
8 months ago
We have used Elite A/C for approx 12 years and have always given us excellent service.This time we had a plumbing issue with our sewer line.They scheduled us the very next day and Jesus came out to fix our problem. Jesus was very professional,friendly and knowledgeable. He explained everything to us while he was doing the work. Jesus gave us great customer service. Could not be any happier😁Jim DrownsHenderson Nv
13 months ago we called Elite heating and cooling who installed a new furnace after 3 estimate that we got altogether. We chose Elite they did excellent job with no problems since. Yesterday we had problem with water heater. I called Einstein plumbing who came out said i really needed new system 1500$ didnt have that kink of money and water heater was only 7-8 yrs old. Then he said he could fix gas valve for 650$. And that would get it up and running again i got a 2nd opinion today from Elite. A guy named Pete came. He looked at it. Went to his truck got his tools started taking a heat sensor out put a new one in and now it works perfect. 130$ total labor and material. Very professional. Thats why they have a 5 star rating. Not just from me but had one 13 months ago and still do. Great job Elite And Pete.!!! Thanks Al
Cynthia Green
4 years ago
This review is for Chris S and Terri M. I had a main line leak and it was driving me crazy. My water bill was off the chain! I called my people at Elite Plumbing, Heating & Air Conditioning and as always they came to my rescue! They're the very best! Thank you so very much:-D
Elite Plumbing, Heating and & Air Conditioning is incredible!. I first called another company, who I have used before, which felt what I needed was minor and couldn't get to me until Sunday; this was on a Monday. I did not feel I could wait that long and then called Elite. The person who answered the phone was professional, nice, and very accommodating. She offered me 2 service times, today between 4 and 6 or tomorrow. I chose the 4-6 today. They got here 2 hours earlier - at 2:00. It's 2:35 now and they're finished and gone. The 2 gentlemen who came were very polite, professional, and fast! It took them less than 10 minutes to fix what I had called about. (They also liked my cat; I think she wanted to go home with them!). Elite is just a very professional business and care about their customers, including those who have never used them before. The other company has now lost a customer and Elite has gained a customer. I can very highly recommend them to everyone; I'd give higher than a five star * rating if I could. Thank you, Elite!
Service was fast and efficient, including water heater flush. Both technicians were knowledgeable and friendly.
George Perkins
3 years ago
The technician arrived on time and successfully completed the checkup in a timely manner. He was very professional and courteous.I would recommend your service any time in the future. Thanks for the checkup and we look forward to a lasting relationship.
Elite has been a plus way more often then naught, and don’t we all have things that come up unexpectedly that cause someone else frustration?Elite sold me my AC units, and have serviced them every year since then. And I’ve referred several friends and colleagues to them as well. JR was referred to me by by neighbor and did a phenomenal job helping me select the units that were right for my home. I feel like Vince has practically become a family member, because I see him a few times a year for maintenance before the summer heat and again after. He’s taught me to be practical and remember to check if my filters have been washed before I panic and decide my AC is broken, and he’s incredibly knowledgeable and courteous.The office called me when Vince was about 30 minutes from my home so I could maximize my time at the office before meeting during our scheduled two hour window.Five stars for the quality product, five stars for knowledgeable and courteous service, five stars for scheduling and customer care, and five stars for putting up with me when I’m nice and when I’m less nice because I need the AC to work ASAP, lol.
David Wangsgard
a month ago
Fast, friendly, professional and fair.
I cannot say enough GREAT THINGS ABOUT THIS COMPANY!!!! Nathan was so nice and thorough. Told me exactly what was wrong with a noise and to not worry. He never even tried to sell me anything and said my AC units were doing good for now. Yes they are old. But not to spend money if you don't have to. Just very very honest! And it was a free Diagnostic Check ! It seriously seemed to good to be true. ! What an Amazing Company!!!!!! They are Seriously out there to help us and not rip us off !!!!! 😭😭🥰🥰❤️❤️
Our water heater leaked--it sprung a hole in the side overnight--and flooded our garage. We had to call at 4:25 am with this emergency and fortunately, Sharon had Chris at our home by 7 am. We had our new water heater installed by 10 am and had hot water by 11:30 am. We appreciated how responsive Sharon and Chris were. We also had our air conditioning/heating system replaced with Elite almost two years ago and they did an excellent job with great prices. They even replaced the batteries in our smoke alarms while they were here. We've also had plumbing work completed with Elite over the last several years and this went well also. Professional and competitive prices; honest and reliable.
Elite Heating, Cooling & Plumbing is the best, they always keep accurate appointments to serve my A/C i bought with them. Its techs are very knowledgeable and friendly. I have been served since 2015, Barbara and Jairo always will to support my A/C needs. Thank you so much
Great company. Came ahead of schedule. Same day as my call. Friendly polite and professional. Nathan Mollinedo did a quick job and fixing my AC. Highly recommend!
Prompt, polite, clean cut, maintains my heating and air conditioning equipment; and the technician repairs parts that are not functioning as they should before the system breaks down. Glad I am a club member to have their professional watching over my AC and Heating equipment.
Nathan Findlay
11 years ago
What a day to experience a problem with your plumbing. We needed a plumber to come over quick to fix a pipe in our master bathroom. I called Elite and they said someone would be out in 30 minutes or less. They came quick and my bathroom is in working order again. Price seemed reasonable and I would recommend them to others.
Steve Pollaro
2 months ago
Jesse just came out did our summer service. Great guy answered all my questions. This is the type of service that we’ve always received from Elite and will continue to be a client as well as referring other people to them.
Christine Price
2 years ago
I called today for an appointment, received one for the same day and within 2 hours. Anthony showed up on time and was very professional. Answered all questions and made this experience a very easy and understanding one. The service was completed within an hour. I have dealt with many companies and this is the first one that I will recommend to others.
Lost my heat. Came out and told me I need a new furnace. Gave price of $9800 than dropped to $7500.
Had another company come out and changed 2 fuses for $20. Certainly an unethical company.
They went in the attic in July just to check the duct
Cool air stopped working in our AC. Nick was able to identify the problem very quickly and explained what our options were to fix it. Our AC works again and we are happy with the price and service.
Barbara is always such a big help in scheduling my seasonal maintenance. She works with me on dates and times and is always flexible. Vince showed up on time. He and his partner were professional and friendly. They were careful about coming into the house because of the rain. They completed their services quickly, informed me of any problems and quickly corrected the problems that were found. Elite is the best maintenance company that I have found. Thanks Elite...UPDATE: Just had plumbing service for a garbage disposal. Pete took the call and had me scheduled right away. Very professional and friendly. Chris came out for the repair and did an excellent job. He was professional, personable, and knowledgeable. I really do like this company.
I will reschedule for the service. Alan is great . Professional. On time
blanca sandoval
a month ago
Anthony Mollinedo, thank you for explaining everything.
He just installed a new motor fan. Have to wait for the quality of the unit
Elite had been a fantastic company who are honest in their service and repairs. I’ve been in my home for 12 years and they are the company that I’ve entrusted my a/c service with. They don’t pressure to upsale you, but they do present your options if necessary and that is why we will keep using them.
Julie Logsdon
3 years ago
They actually arrived a little earlier than we expected them, ready and equipped to replace our broken water heater and to do routine maintenance on our heating/air conditioning systen (which was very old equipment. When they found serious problems developing with the a/c system (which didn't surprise us), they offered new , more efficient equipment at very reasonable prices. The tear-out & installation were done quickly & professionally because they were well staffed and well-equipped. And they left everythin clean! No trash left behind. I highly recommend Elite Air Conditioning and Plumbing.
I've been using Elite for years. Just had a new AC/Heating unit installed and a new thermostat. Same day service from the purchasing to the installation. Their technicians are great and I wouldn't consider using any other company but Elite!
Chelita Clinkscale
2 years ago
Elite installed a new air conditioner about 3 years ago. They have made timely calls to periodically remind me to set up appointments to have a workercome out to seasonally maintain the system. The workers have been friendly, knowledgeable, and professional. I have recommended this company and will continue to recommend Elite to other individuals.
Jesus Galvan
2 months ago
Great costumer service ,,, he help a lot
Miguel Jauregui
10 years ago
What a great company! I became aware of Elite when I was on the market for a replacement AC unit for my home. Elite saved my $2000 compared to the price that I had negotiated thru a national big box home supply store in additional to giving me a higher SER unit that saved me an additional $1500 in energy credits. Since then I had an occasion to call on Elite to repair a unit on one of my rentals and their service was exceptional and very modestly priced. I highly recommend Elite.
John Phillips
3 months ago
After looking at the system, the tech said bad news. We starteted at a $1200 repair then jumped to 2900 then replace the system at 7600 but mine would run 9600 and the 700 more for warrenty.
all in 15 minutes.
Richard was able to show up early and gave me plenty of notice to wrangle all my dogs. Although he had his vaccinations, he wore a mask in deference to the customer. He evaluated the effectiveness and condition of my AC and explained what I could do to increase the efficacy of the system. Pleased with the service and will recommend both Elite and Richard to my friends!
carlos hernandez
5 months ago
Technician was on time he was able to fix the timing belt on my Honda. The toilet was clogged so he went to town on it. Overall great service. I just wish he had fixed my ac as well. I do want to add that he came in without knocking and caught me with me knickers down. Boy was that embarrassing!
I’m so impressed with this company and Robert who came to do my initial inspection. So quick and professional, I’ll never use anybody else!
Elite was awesome! David and Art were very friendly, professional and know their stuff. I would definitely recommend them to others. Great job! :)
Richard Calvert
6 years ago
TJ was a real good installer, gave us sound advise. He now is a great service tech, as he represents Elite very professionally. But most of all
he is a super guy. Y'all should be extremely proud of him.
Barbara Schumacher
5 years ago
Ken was excellent! He was very professional and informative. He went over all of my options to solve the problem. I would recommend Elite heating to all who need good service.
Pete is the best! Very friendly and professional, and does great work. I’ve used Elite many times and am always very happy with the service.
Mike DaSilva
3 months ago
I've been with elite for over 10 years now very happy very satisfied bunch of good guys at work for him too
Virginia Snyder
a year ago
The tech Cristy was very good - professional, knowledgeable, pleasant and friendly!! She did a very good tune-up work and noted some problems which could cause more problems later if not fixed in time.
Marcia Carlson
4 years ago
A fine representative for your company. Definitely knows his craft. We appreciate the time and service he provided. Gave him 5 stars.
Great company. They are honest and helpful.
Terry Glasgow
4 years ago
Elite sent JR only a few hours after I called. JR was great at explaining my choices and sent his team the next morning. Tony and his 2 guys worked as a great team and were in and out in less than 3 hours! Great service!
Gundy Gunderson
a year ago
Great crew . Excellent timely professional installation at the right price. We would recommend Elite to anyone for their air conditioning needs.
Randy Slovacek
a month ago
Showed up on time, knew exactly what they were doing, and were quick and efficient in tuning up my AC system.
I have used Elite numberous time and each time they go above and beyond. Recently my ac went out, it was a Friday evening around 6pm Temperature outside was 100+, I called and conveyed I had family intown staying with me for the weekend and need help asap, impressingly their tech Nick arrived withing the hour. He quickly diagnosed the problem which was a bad Blower. Luckly they had a spare at their office, he returned quickly and had me upandruning that day. Elite saved the day! Thank you!!! 🙌🏻
Our blower motor was going out. A new one was ordered warranty work, but before it came in our blower motor quit working. I talked to the owner and he said it would be a week before the part would be in, But he would take one out of a new one in the warehouse and asked if 1 to 3 pm would work that day. I said definately, this was at 930 am. By 1130am they were at the house across town from their office and had it working. I can't say a big enough thank you.
Danielle Belliveau
2 months ago
This is my one year annual inspection. Technician arrived on time. Asked many questions regarding the performance of the system if there were any issues. They checked all the specs on the condenser outside looked to see if there were any Freon leaks and how the system was running outside. System is running very well after one year change the filters inside and evaluate it the inside components and said all looks great. Very happy with them to evaluate prior to there being a problem included in the maintenance agreement.
Christy is a very good HVAC technician. She discovered a leak due to a duct strap failure. She came back out the next day and it was covered by my warranty at no extra charge.
KATHY CALABRO
6 years ago
Elite Heating & Cooling replaced our A/C & Furnace about 5 years ago. Their price for replacement was far lower then other companies we received estimates from. Since then, there service has been A-1We only deal with Jesse Lyon. He is very knowledgeable, honest and professional. We take their Golden Customer Agreement which is only $50 annually. It includes a spring & fall maintenance. We had used another company prior and found Elites service far superior. We are very happy. Be sure if you call you request Jesse!
Daisy Castrejon
3 years ago
Been a customer for more then 3yrs., not very punctual but good at calling u back, leaving messages, answering ur questions and not being very pushy to sell things, so far the quality of job has been really good and most important constant regardless of which technician i get and they have always cleaned up after them selves
Tony and Nathan did an outstanding job performing our annual AC maintenance. The price was more than reasonable and they were very thorough. They were both extremely pleasant and professional.
We will continue to use their services
Chris and Jesus were very knowledgeable , pleasant and definitely the right people to take care of your plumbing needs. Chris helped me a few years ago when my ground floor flooded with water and he found the source of problem . Today he helped us with our water filter system and provided us with tips on keeping the calcium deposits at bay on faucets and shared many other tips . Thanks so much
Crystal Davis
3 years ago
I called them this morning to schedule an appointment. I spoke to a man named Nick, he kept talking to me as if he didn't want to do his job, over the phone. I addressed him on the issue. Why are you talking to me like this, he responds, look we don't want to do the job, then hung up on me. Customer receptionist that answers the phone is a horrible person.
Bill Singleton
5 years ago
We have used Elite for several years now not only for HVAC assistance but also for plumbing issue. Everyone who we have made contact with, whether it be the office staff or the technicians, are courteous and knowledgeable. If we had anything negative to share, it would be at times different technicians have given us different opinions of the condition of our systems. As in most cases with just about anything, those who were negative were trying to get us to spend money and in this case by replacing the units. However, we never took offense and would recommend Elite with no problem.
Got a tech to come out same day I called in to look at a leaking water main. Tech was very personable and knowledgeable and was able to give me a quote same day for the repairs. Will definitely call them against
peterdallasdrums
5 years ago
One star for being on time- But not Recomended- less than a year ago Elite installed a new Fan motor on our York AC. 540.00- Last week it seized and stopped and started again while under 1year parts and labor warranty from Elite - Elite Tech diagnosed a bad compressor-3500.00 dollar repair or better to get a new ac unit for 6500.00 quote from Elite tech - we paid 140.00 for service call and replace another part on ac unit- We almost did it but decided to wait - Ac worked for a few hours and stopped getting cold-we called out another company and they diagnosed in minutes a short in the electrical line to the compressor. They also replaced the fan motor with the correct size and rewired everything correctly -it is quieter and the AC runs much better and cooler now. bill-395.00
Elite sends a technician to do the inspections and not a salesperson. I switched from YES! when they switched from sending a single technician to a two-man team with an aggressive sales approach. Very pleased with Elite.
Loretta Brodeur
2 months ago
My AC died on a Thursday morning. Elite sent someone that same day to diagnose the problem. Unfortunately, due to the old age of the unit, the parts needed were no longer available but they arrived the next day and put a new AC unit and I was cool in no time.Thank you Elite.❤👍❤
Patricia Quenzel
a year ago
Jesus diagnosed my problem and suggested what needed to be done to fix it. He left an estimate for the repair. Was very willing to explain everything to me so I could make a decision.
Elite came out to repair my AC since my home was not cooling. I got service within a few hours and it was cooling my home shortly after. Very happy with this fast efficient ac tech. Highly recommend
Sharilyn Voorhees
6 years ago
Everyone from Elite Heating Cooling & plumbing were very helpful and friendly. They showed respect and concern for my needs. They were very prompt to fix problems. Even though we ran into some old wiring issues that were difficult to discern.....they were persistent and reassuring that the problem would be resolved in short order....and it was! Thanks Team! Especially JR who sold me the unit, and Vince, Thomas, and Jairo.
John Edenbuurn
a month ago
On time, had difficulty with the problem had to send another tech out. Showed up quickly and resolved the issue. Great people worked hard to fix it.
Jean Cornelius
3 years ago
Vince came out and checked out the new heater. We were concerned because it is very loud, much more than the old unit . He reassured us that every thing checked out ok. He was very professional and we were glad we had it checked. Now we can just enjoy the new heater. Thank you Elite Plumbing
Glenda Patterson
a month ago
Very professional great personality quick service explained everything
Carrie Block
4 months ago
They are just trained salesman not actual repairman! I have been a customer of Elite for over 10 years. I bought two AC units from them brand new and I’ve had them maintenance those two units for the last 10 years. I’ve had numerous issues with one of the units, keeps freezing the coils and has had several leaks . They’ve always replaced a part or supposedly fixed it because it was under warranty. Never once did they mention in the 10 years that it could be leaking in the walls until now, that it’s out of warranty. The owner actually called me and said they would stand behind their work unless it was in the walls which in less than 30 minutes of ”investigation“ they of course said it’s in the walls. Have not heard from them since they just left my A/C dismantled and have not contacted me with a quote or paperwork or anything. They are just after your money not really trying to fix anything just bandaid it to get through the summer then try to get more money out of you. I would find another company to use Elite will not actually fix anything you will keep having the same problems with them.
Jason Thornhill
8 months ago
Cory was on time and professional. Work was completed swiftly and proper. Would recommend.
John Naccarato
a month ago
My wife, Tonya called and talk to James. He was extremely professional, actually answered the phone was attentive and very clear and kind. We were lucky enough to get Vince out here to our house to look at our air conditioner within a couple hours of the initial call. Vince arrived after calling us and telling us he was on his way and did a quick professional diagnostic and did everything he could to save us money. He explained everything in full and fixed our air conditioner within 30 minutes. We could not have asked for a better company to deal with during a heat wave and we highly recommend anyone looking for a professional family family owns service to look at Elite. They are top notch! We just signed up for the maintenance plan and our forever a customer.
Neil Stinson
3 months ago
I have used Elite for years for plumbing, heating and air conditioning for the 18+ years I have been in my home. The technician Jesse was professional and courteous. Thank you again.
Steven Meltzer
a year ago
This was my first experience with Elite. I got home at 8pm and noticed my AC wasn’t turning on. Elite answered my call and said a tech would be out in 90 minutes. The tech, Nick, arrived in only 20 minutes. We had AC again by the time we went to bed. Elite will be my first call from now on. Thank you Nick.
Joey DeBenedetto
3 weeks ago
Our AC was blowing hot air in 100 degree heat. I called, Our technician showed up early. Took the time to educate us on the issue and the solution. And saved us from spending $9,000 on a new AC UNIT.She was exceptional.
This company was awesome service, I have appointments 6pm, the came early and Cristy, as a technician was provided customer service and highly skilled technician, she is really great and provide the problem solution, I will highly recommend to friends and family to have this company. thanks a lot and I do appreciate your business Elite AC company
Steven Zalcman
5 months ago
Only obtained an estimate so far, but the estimator Alan was professional, comprehensive and affable. Still taking other bids
Cory came by fixed my kitchen sink issue. Was professional and polite.
People in the office were polite as well
I have used Elite for a number of years. Elite is always one of the best in price and performance. Their techs Shannon & Alan were both very knowlagable and were on time. Would recommend Elite and both of these techs.
Alec Dillard
7 months ago
These guys are awesome! Very knowledgeable, very nice, very flexible. Would recommend their services them to anyone!
Michael J. Rosenheck
2 years ago
Very knowledgeable and patient with me. Use of high quality air conditioner equipment that will do the job efficiently . I would recommend this company to everyone.
I have been a customer of Elite Heating & Air Conditioning since 2011. In addition to their Heating and Air Conditioning services, I have regularly uses their plumbing services as well.In the past, all of my experiences with Elite have been positive. Their technicians have been excellent and their costs seemed fair. However, I am deeply disturbed by the cost of the repair that I incurred on Monday. The technician replaced a faulty blower fan in my heating and air conditioning unit. I was charged almost a thousand dollars for this repair work ($985 to be exact). Home Advisor, the equivalent of Blue Book, ascribes an average cost of $450 for this type of service. I am a 72 year old senior citizen who feels that I was taken advantage of in this instance.On Tuesday, I emailed a detailed account of the Elite service and cost that I incurred on Monday. I left my name and phone number hoping to hear back but have not received a call back to this point.
Winston Figueroa
2 years ago
So far every maintenance visit has been great. Friendly and helpful technicians. They call to schedule your maintenance and also keep you informed as thr date and time nears.
Faith Macpherson
2 years ago
Elite is great about providing service, even on the weekends. They have recently helped me with two issues I had at a rental property. Pete was very professional when scheduling the visits and Shannon was thorough and very professional. I would definitely recommend Elite for your plumbing needs.
These guys Have great Customer care. They were able to get out here same day and fixed my ac as well as changed all my filters and got me ready for sumer. So now I can stay nice and cool while its hot out there. I had my HVAC system cleaned out as well. Thanks again guys.
Service Tech Nathan was young with only three years experience and he already knows quite a bit about how to check on air conditioners! He gave us good tips and advice on how to clean our filters by showing it to us as he cleaned them and taught us how to use our thermostat properly! He was altogether very delightful, personable, and courteous at all times. He has a nice smile on his face and that helps break the ice; even my pet, Rover, allowed him freedom to move around! He did recommend an additional “capacitor” to help our 12-year-old a/c unit so it does not have to work too hard when turning on the unit? We were not too sure if we needed to get one especially when we are Seniors living on fixed incomes and any additional expenditure needs to be budgeted before we can invest in additional items we may require! Nathan was sweet enough to say that it can be considered later when we decide and that there is no “push” to purchase it there and then! I would give him a 5-star evaluation for his service and please inform him accordingly! Mrs. Choon - Satisfied Customer!
Marshal Lightner
a month ago
On a Friday evening they responded to a tenants ac issue. They promptly showed up and were extremely professional. They resolve the issue and their price was very reasonable. Would definitely recommend them.
Nathan was great, knowledgeable and professional. Will call them again when service is needed...
Great Service
Robert Exconde
2 years ago
Had AC routine service today -- had great service by Matthew. In and out quickly, gave us some other service options on our silver plan. We didn't know about the combined HVAC and plumbing service plans.As a company so far I've been pretty happy with Elite since they have helped my parents in Summerlin. I haven't heard one complaint about Elite from them. I really do like the service plans they offer, fixed (reasonable IMO) price to maintain and make sure stuff is working yearly.
Kendall Smith
4 years ago
I was told that my furnace needed a new board and a new motor in order to get it working again. I was quoted around $900 dollars for the repairs $6,000 for a replacement. Luckily I am a person who believes in due diligence. After having another company come out and inspect my equipment they determined that I had a faulty thermostat (a $24 fix). I had that replaced and my furnace ,which according to the tech from this company told me would not function with out at least a new board ($300+). I’m working like a champ! So either this company hires incompetent technicians or they are willfully shady in their diagnosis process. Whichever is the case, do t do business with these people.
My appt was for 2-4pm and Elite called me with a earlier window so I took it.20 minutes later a Technician was here and checked out the AC before the summer heat.I will definitely use Elite again their maintenance program is a great deal.
Karen Cardinale
a year ago
This company has the best employees and are very professional. Have used them for years. Would gladly recommend.
Todd Thorsteinson
a year ago
Office personnel called ahead, then Technician complete the pressure checks and changed out return air filter in short order. Paperwork was electronic and whole experience great!!
Came home to a hissing water heater and no hot water. Sharon and Jesus were very honest in their assessments and information. Jesus came out, discovered it was a faulty valve and replaced it. Very responsive, professional, helpful, even on aweekend! Thanks Elite!
Prices are extremely reasonable and the technician explained things very well. He was courteous and took his time with us to make certain we understood what he was saying. I can understand why they have such a great reputation in the Anthem area.
Jesus was outstanding, professional and went step by step on what he was going to do to fix my issue. The issue was resolved and my water heater is working once again. My appointment was for 2pm and Jesus showed up at 8:30 am.
Ken was very nice and informative. We have a new Unit and so far the service has been great. May God protect you through this difficult time. Stay safe.
Andrea Marchant
2 years ago
Great experience! They showed up sooner than we had expected. Amazing customer service as well! I will be using them again when it is time to replace my AC. Thanks Joey!
In a 100 plus degreeThey were extremely Fast and prompt had a great attitudeKnowledgeable and honestOriginal time slot 5-7 pm in same day serviceThey realized they were closer to my house then they thought they were here 90 mins later from original call timeAnthony is a great technician
Jared Gibson
8 months ago
Great service with great technicians! On time and do what they say they are going to do.
My rental had a leak under the slab. They reran pipes from outside up above the ceiling to the garage. That was a year ago and then they came out to give us a free maintenance service this year.
Christopher Haman
a month ago
Incredible service. I’ve had several companies out here to solve a plumbing issue without any progress. Shan isolated the problem and fixed it in less than an hour. And the customer service when you call in is friendly to use as well! I can’t say enough good things about the people and intelligence this company provides. Thank you Shan and Elite.
Elite has always been very informative with the technician arrival. Excellent service. Alan was exceptional by suggesting preventative information.
Amanda Polito
3 years ago
3.5
Seemed efficient and checked everything over with our furnace. But the tech went over what he did and the pictures he took so fast, had a hard time understanding what was done and way may need done in the future.
Jake was absolutely wonderful. I couldn’t have asked for a nicer or more professional person. And all of the office people are amazing as well. I purchased a new air conditioner a few years ago from Elite and couldn’t be happier. And they are still servicing the unit twice a year at no additional cost.
Diane Logsdon
6 years ago
I saw Elite Heating & Cooling at a home show. She offered two free annual inspections - one on my furnace and one of my A/C. The first guy came to assess my furnace in early spring (just after heating season). Nice guy, knew his stuff, everything was ok (you're always afraid they're going to find something that will make your free visit cost you something! But he didn't! :) )Then Jesse came last week to check out our A/C unit. He offered to let me watch the inspection (which I always like to do whenever I have anything serviced!) and explained everything as he went along. He said the freon was good, the motor had already been replaced, and it was the original in my 1997-built house. It's not running very efficiently but nothing I need to worry about right now.He sat down with us gave cost if & when I would want to switch over to a new unit (they offer Trane which is an excellent, high-quality choice!) and gave two options: to replace everything including furnace or just a new compressor and air handler). No pressure, no sales pitch, and he really knows his stuff and took the time to explain everything.I would highly recommend Elite. Very happy with their service, honesty and knowledge.
Colleen Lozano
3 months ago
Jesus came out to do a plumbing inspection. He was professional and friendly. He addressed issues I was having with low water flow out of a couple sink faucets. He had to crawl under the sinks to get to the problem. Everything he had to remove from under the sink he put back and left everything clean and dry just as he found it. During the inspection, he found and fixed a slow drain in my guest bath tub that I forgot about. He then flushed my water heater and recommended services to extend the life of the heater. He answered every question I had with a smile.I purchased a new hvac unit several years ago. Every employee I've encountered have been incredible. I can't say enough good things about Elite. Update a couple years after posting original review: I continue to use Elite. Still, every tech and customer service personnel I’ve spoken to have been very professional, courteous, and just a pleasure to deal with. My AC was making unusual noises and they came out same day. Alex found the problem right away (minor issue) and said he’ll also check the compressor just to make sure it was still functioning properly. All was working well. He didn’t try to sell me something I didn’t need. That’s why I love Elite. They’re honest and priced reasonably. I can’t say enough good things about every person who works for Elite.
Elite plumbing, heating and air conditioning lives up to their name!I got an estimate from one company who quoted $13k to replace my air conditioning unit. I called Elite for a second opinion and they replaced the fan for $750 and had my house cooled down.I found them on Google. I called for an appointment and was told the soonest they could come out was between 2-4. They arrived earlier and completed the job before the time they were scheduled to arrive.Elite is the absolute best! Honesty, integrity and professionalism.
Came for estimate for garage a/c estimate. Richard was very patient explained everything to us and took his time so we understood everything. We have used Elite in the past to replace a a/c unit with a job well done, very happy with Elite’s service and have referred many people in the past 4 years. recommend them highly.
George Hilton
3 years ago
Tech came for our Spring A/C check and said we needed a new fan motor for $490 on our 5 year old unit. I told him “no” as I used to manage 51 apartments and didn’t believe it, he left so fast I thought he was the Road Runner. A friend was told the same thing by Elite and he got a second opinion who said his a/c was fine. We called the same company and their tech said our unit was 100% ok. I then told him what Elite said, he double checked and said there was absolutely nothing wrong.
Lawrence Lewandowski
5 years ago
I forgot to mention Sharon in the office. She was very courteous and responsive to my predicament when I explained that it was 62 degrees in my house downstairs. She assured me that she would send someone out that same day. I thank her for that.
Very professional and great company. Referred to my son and he bought several units as well
Wandering Soul
5 months ago
Just a free courtesy check up on condition of capacitors and amp draw of 2 ac units.
On time, Cordial and informative visit.
Thank you Elite for bringing Alan to talk about your company and product. Top notch professional who answered all our questions and put us at ease. The whole process was so smooth. The installers came and again showed the professionalism that we would expect from a top notch company. We talked to several installers and Elite could not be beat. They even cleaned our much needed duct work for half the cost. We have 2 systems that were replaced. Again a big thank you to Alan at Elite!!!
We had issues with the AC while the temperature outside was close to 113 degrees. A call was made to Elite and they were able to address the problem within hours. Their Tech was very knowledgeable of our AC system and extremely courteous. The problem was fixed and we were very happy with Elite. Needless to say, if there’s ever a need in the future we’ll be using Elite to help us out. G
Lindsey Stalnaker
4 years ago
We use Elite for all of our commercial properties and they are excellent. They always show up on time, are very professional, and always make sure everything is working properly.
Beverly Stevenson
3 months ago
The technician arrived promptly and was able to solve our problem during this visit. His name is Caesar. He was efficient and professional.
Hans Gehlhaar
7 months ago
The technician was both friendly, knowledgeable, and efficient. Her recommendations, based on conditions found and age of our system, included both what needed to done now, and recommendations of what not to do given the age of the system. Additionally, when she left, you could not tell she had been at our house, which was awesome since the visit required access into separate attic spaces. We will definitely use this company again!
Our service guy was great and very fast at checking our air conditioner today, very personable and nice. Will request him next time for our yearly service..
JACK MARTINELLI
5 years ago
the company my home warranty sent was the pits. (ABSOLUTE COMFORT) wanted me to wait two days to get a motor they don't stock parts. Small rinky dink outfit. First American allowed me to find a vendor and they would reimburse me. called Elite around 2pm, repairmen was here by 6pm, job finished by 8:30. THANK YOU don't know how these kids work 12 hours in attics as hot as 160 degrees
Hands down the worst consumer experience of our lives all because of one individual name Dave the owners brother. After repeated requests for this team to cover everything in plastic before work began we came home to nothing covered and dust covering everything. Even though a family friend met and greeting and supervised Elite air and repeated our requested for covering everything they flat out ignored our requests.When pressed to stop work and cover everything up they slowly and reluctantly covered furniture and flooring...what was the point anyway right the damage had been done!If that wasn’t enough David the Forman had the Audacity to verbally accost us the client as we took pictures of the dust covering everything so that we could have some recourse with the owner and then escalated his verbal assault to our family friend calling him a gardener and evading his personal space to point that we had to make everyone stop and kick them out of the house. All of this was capture on video by the way.As this was all happening the sales rep who we thought was the boss shows up in time to witness this nightmare- intervenes but ultimately does what a salesman does and sides with the owners brother to the get the job down.He explains to me that this “Hot head” has a reputation for this kind of behavior but he is powerless to confront him about it. He is the owners brother after all! “He is really a cool guy if you go have a beer with him.”They promised to personally clean and sanitize everything and did nothing for it. They also did not take Covid precautions until we showed up on property.They got the job done and they were relatively affordable but at a great cost!Avoid Elite Air at all cost!
It wasn’t super hot the night my A/C went out but I have kids and knew they were going to have a hard time sleeping comfortably. Called around and no one had techs on call like Elite. Dispatcher was cool and professional, tech was efficient and knowledgeable, He was getting ready to go to bed when he got the call to come out to our residence, my family really appreciated him coming out and Elite for being well organized and professional. Price was a bit crazy but hey, it was 10 pm and my kids are more important so I expected to pay premium fees. All in all super happy, super grateful and will definitely call these cats again and recommend to my neighbors👊🏽
I found Elite on Yelp and they were great from Start to Finish. We needed work done quickly and the accomadated our schedule and even added on additional things we needed done. They quoted me a price and that did not change. I would definately call Elite again.
Alex was awesome! Very kind and informative.
Always professional and ontime 😍
After waiting 2 days for another company to even call me back,I call Elite Air at 2:30 in the afternoon on the hottest day of the year; the guy tells me they can have a tech out this afternoon!! Unbelievable! A couple hours later the have my A/C working like new. Very professional, very fast, and great pricing. Elite Air I’m a costumer for life! THANK YOU
Promotional free maintenance that I received for attending a home show. The technician was on time and professional. Fortunately, everything was in working condition. Will reach out to them again next year
I would highly recommend this company.
They were very efficient and got the job done in a timely manner.
Very fair pricing for equipment and labor, and followed up with everything they stated in our agreement.
Anthony is professional, knowledgeable, and courteous, checked out my heaters and will come back in the spring for the AC maintenance. A very good experience, thank you.
Hey these people are great, they arrived early, ( after calling first to see if it was ok), there service guy was great, polite of course. We have used them in the past for a pre check on our heating and coolant unit. Their price was very reasonable and I will use them again.
Actually got to my home earlier than the time range that I was quoted. Informative, polite, friendly and efficient. Definitely recommend Elite
Matthew with Elite Heating and Air came out today for our annual A/C check up and to check on the noise we heard coming from the outside unit. Matthew did a complete check of all units and advised us of his findings. Matthew was on time, knowledgeable, professional, and took time to explain everything and answer questions. He also made sure to email a copy of his visit / findings to us. We used Elite for 2 new unit installs a couple of years ago and highly recommend them.
Edith Laflamme
11 months ago
Mike was great!! Our water heater needed to be replaced due to leakage and age. He explained what was wrong with it, replaced it, and showed us how to maintain it every 6 months. Also extra details on ingiting it back on as well. Great guy and great personalized service. Will definitely recommend and use again.....maybe to attack my old water softener next.
Had a heating system failure. Called Elite for a service call 9 am on a Sunday. They had a tech at my home in 2 hours, diagnosed the issue as a carbon monoxide leak. Unit was 30 years old, needed to be replaced. Not really a surprise. Provided a rough quote on the spot.Followed up with the office Monday morning, got a firm quote, gave the go ahead @ 9:30 am.Crew arrived with a new system at noon. System replaced, online, carpets vacuumed, trash gone, house warmed up by 5PM.Stopped by the next day to follow up, no issues.No drama, no delays. They did what they committed to, and got it done fast while respecting my home. Great job.
Sonya VanWoerkom
4 years ago
Last summer Elite replaced two of our four A/C units. Alan arrived, he explained the process and wrote a bid for the cost to replace the two failed units. Elite's bid was $2000 less than the bid I received from the a/c company we'd worked with for many years. We took a leap of faith, purchased two Trane a/c units from Elite and are very happy we did. We just had the first seasonal service. Alan arrived early for our appointment, checked the units and emailed his evaluation. Elite provided a service contract for the two new units. As a courtesy, Alan did not charge us for servicing our two old units. Without doubt, we will purchase two more a/c units from Elite when our remaining old units fail. Thanks Alan!
I appreciated my experience with Elite. From Celeste, customer service to Nathan, technician, who were both friendly, courteous, and professional we were able to get the AC up and running in a couple of days. Although we were away out-of-state, Nathan kept me informed from the first visit, through the parts ordering, and the completion. Sometimes vendors like to take advantage of the elderly, but Nathan's honesty, and matter of fact communication made us trust his word. Elite is pricey (hence the 4 stars) but they've got some good people working for them.
Briana Chance
2 years ago
Fabulous service!! I have used elite plumbing twice now and am incredibly pleased with the service! The most recent time our tech Jesus showed up on time, worked fast and efficiently and was extremely professional! My husband and I are super pleased and will definitely be calling again when we have another emergency!
Anthony DiPasquale
6 years ago
I have used Elite Plumbing, Heating & Air Conditioning for many years. Over time, they have replaced 4 hvac units, water heater, washer hoses and more. Most recently, they repaired a very hard to find pipe leak. I have interfaced with around 12-15 people and they all are terrific. Jobs were done quickly with no call backs ever. Elite's work is great and their prices are fair and reasonable. I highly recommend them.
Brendan Bates
3 years ago
I have been using elite to maintain my HVAC system for years. They have saved me a fortune with preventative maintenance. Their technicians are on time, polite, knowledgeable and most importantly professional. I strong recommend them, and their maintenance program!
They actually showed up 10 minutes after the beginning of the scheduled time window! ie... between 8-10. Richard was great. He explained everything that was malfunctioning with my units.They have to be replaced... which I already knew. Very professional and knowledgeable.
Vince did a great job checking our heater, letting us know about changing the filters and why he recommends getting the ducts cleaned in the near future.
Michael Johnson
3 months ago
As usual good service. Would not use anyone else
Richard Pierson
5 years ago
Jessie Lyon responded to our air conditioner problem quickly and professionally. He diagnosed the problem immediately, had the part in his service vehicle and made the repair. He explained the problem and the fix as well as other useful information regarding our system, problems we could be facing in the future relative to the age of the AC system. I would definitely call Elite for future work on my AC or furnace. i was very impressed with Mr. Lyon's knowledge, skill, and professionalism.
Trey was the technician that came out. He was/is very friendly, courteous, professional, and aware of the quality of work he provided. He made sure that everything was done correctly as he checked his work when he completed each task and checked everything again when all the work was completed. As a company, we have used Elite when it came time to replace our air conditioner and heater. We were equally more than satisfied with the products and quality of work with the a/c technicians. When anyone has asked me, I have highly recommend Elite and will continue to do so.
William Linnemeyer
a year ago
I have used Elite for years now and am extremely pleased with their work and their employees. They promptly respond to requests for service and are very competent in the work they perform. They replaced my water heater as well as the soft water system for which I am no longer required to add expensive and heavy bags of salt. When it came time to replace the softener cartridge they came right out and finished in minutes. I am very satisfied with Elite and highly recommend them to others.
These guys are bad! Do not recommend this company.Elite came out to our house today because our AC wasn't working. My amateur thought was that it may be a bad blower motor by the sound it was making. Richard the tech came out on time which was the only thing done correctly by them. He then went up to our attic and he told me that he gave the blower direct power and that it wasn't working. He then said that our computer/circuit board had also burned out and that needed replacing as well. I was with him in the attic. When I asked him how he knew the board was burnt out he just said because I looked and didn't show me any evidence of it. From then on I started to get a bad feeling.He quoted us $750 for a new blower motor plus $550 for a new computer/circuit board, $1300 total. He then said instead of fixing an old unit he would recommend replacing everything and from that point on he started trying to up sell us a $11K new unit. When we told him we needed to think about it, he called his boss and lowered the price on the new unit down closer to $10k as well as just fixing the blower and board down to $1100.We told him that we still needed to think about it. He said I'll go have a drink of water and I'll be back after you guys think it over. When he returned, he had another discounted price for the new unit. We paid him his $25 service fee and sent him away.We called another AC company and they came by a few hours later. They actually took the time to take the unit apart to look at the blower and said that the blower motor was fine as well as the computer/circuit board. We just needed to replace the capacitor for the blower motor. It only cost us $160 instead of $1100 or possibly $10K.I didn't like the up selling from the get go. Richard and Elite weren't interested in actually seeing what was wrong with the unit they just wanted to gouge us, a potential customer, for as much money as possible for fixes that we didn't need.
Thomas Private
5 months ago
Gouging! $200 for a half an hour to fix two small items.
Then, Manager (Nick) says there's no owner involved, that 200 is cheap with high gas prices. And, would not explain what I was being charged for. It's a flat rate. For what? It just is.
Richard Allen
a month ago
I called at 645 am and a tech arrived at 8am and the problem fixed by 825am . Nothing more I could say except why go anywhere else or pay crazy getuppel prices
Rosemary Stortz
2 years ago
During routine maintenance, I requested that the heating/cooling pump for my casita also be checked. (The unit was not installed by Elite.) A freon leak was detected and repaired. I was told that the unit probably wouldn’t last much longer and was quoted a replacement price - the exact total cost of my furnace/air conditioning units for my entire house! Of course, I was offered a reduction in cost if I purchased within the next three weeks. Seriously?
Richard came to perform service of the air conditioner. He was professional advised me of services that were needed and completed the job promptly. He did a great job.Shann came the next day and installed new water heater and Nuvo system. In addition he unclogged a drain. He answered all of my questions was professional and did a great job.I recommend Elite for all plumbing heating and air conditioning services.
Debbie Richins
2 months ago
AMAZING !!!!! I was helping do things for my neighbor cuz she leaves part time in Canada. I really liked working with Vince.
Joanie Greenberg
3 years ago
Elite sent a technician out the same day. Our technician was very helpful and patiently answered all our questions. He stayed until we fully understood how to use our new thermostat - good listener and teacher.
Kimberly Flanery
a week ago
Everyone at the company provides excellent customer service - from the person that answers the phone to the person that does the repair. This company is Honest, reliable, and fairly priced!!
Annette Jaramillo
2 years ago
Very responsive, they showed up quickly. Friendly staff both in the office and tech that showed up. They let me know when tech was on the way. Very respectful of the property. Highly recommend
Technician was on time and polite. Answered all my questions.
Very courteous technician and thorough. Answered my few questions and explained everything. This has been a wonderful company to deal with the last three years. Thank you and keep up the good work:)
Jesus was fantastic did a great job 👏 had 4 water leaks and a hot water heater installed plus my toilet fixed always use Elite the best 👌
Pete came to my home and took pictures of my shower faucet. He said it was German made and would need to research. I never heard from him again. I called 3 times and never got a response to any of my messages. I finally called another company. Such bad customer service. Such a shame, that Pete has such a low work ethic.
From 5 stars right down to 1 star. They scheduled a service call a week out. When the tech came after a week without ac, he didn't fix the problem and just tried to sell me a new system.This new ac system thing is a complete scam. Great way to ruin your reputation. Are there any competent honest ac companies out there?
Steve Lodesky
3 months ago
Friendly, helpful. I’m very pleased
pamela stahurski
5 months ago
Richard did our maintenance on our sytem was very knowledgeable and through with info. I have requested that we get him every time when we need it done.
Patrick Taylor
2 years ago
Matthew (service tech) came out for the spring Air Conditioner maintenance. Checked both units and all was well. Good service visit. Matt was professional, had great communication skills, and was efficient and quick in checking both outside HVACs. Well done.
Geoffrey Bauer
2 years ago
Was on time, professional, understood the problem and how to fix it. Explained what he was doing and what caused the problem. Assisted us by explaining how our water system works since we have never had a RO filtration system.
Tanner Johnson
11 months ago
Elite is always there for me when I need them. I help run a property management company and we give them all our AC work. Always satisfied.
Chris Shearer
2 years ago
Best price, fast service, courteous technicians! Our a/c was on the way out, and our home warranty wasn't about to do anything about it. I got a quote from Elite, checked around, and decided to go with it. They knocked my expectations right out of the park. Now it's 10 weeks later, and i had them come back for a duct cleaning service. Same results! If you need a good, reputable a/c company, look no further!
Lori Calderon
2 weeks ago
Wow! The best service ever. They showed up (plumbing and air conditioning) within four hours.
Walter Johnson
3 years ago
I was very satisfied with the service on my units and plan to continue to utilize this checkup on units installed by Elite in 1914 and continue to provide results and comfort to me and my family.
Stephanie Veldman
3 years ago
Very professional and courteous! We love our new Trane units!!!
Update: 1 year courtesy check up and everything is looking great. These guys are very professional!
Melinda Conger
a week ago
Technicians were on time and courtesy. Quick response time.
K. Amy Kaltman Kraft
7 months ago
Our service tech, Ken, always looks out for my family. Elite remembers to book our regular checks, even when I forget and they’re so easy to work with. Can’t say enough good stuff. They just rock!ADDED: Our AC unit has finally decided to die, in a record breaking heat wave - on a SUNDAY!!! The Elite team showed up ready to help. Our ew compressor was ordered immediately and less than 12 hours later is being installed. They even sent us Ken! There was no added Sunday fee, there was no arguing, no nothing except for just being there when we need them. These folks are dependable and helpful.ADDED: No one wants to deal with this kind of stuff, but Elite makes it easy. Our most recent tech, Anthony, was patient, clear and helpful. I was blunt and he rolled with the punches. And as always, Elite is a company I trust - that makes them worth everything. Trust is earned and they do that every time - I just wish there weren’t so many times.
Joyce Blaszak
3 weeks ago
Anthony very knowledgable and made a quick assessment of air loss. Seems to be the company to go to. Also, 0% interest plans.
Stephen P Shaffer
5 years ago
Elite phoned to see if the tech could arrive early. That was fine. He arrived as scheduled and performed his work quickly and explained some new features the company was offering. We set up next year’s scheduled maintenance so everything will be ready. I have been using Elite for 9 years now and have no intention of changing at this point. I am very happy with their service and prices.
The serviceman that came out was friendly and very helpful. He showed me where to put the A/C filters and that they need to be clean them every few months.
Charmaine Piotrowski
3 years ago
We have been using Elite, Plumbing and Heating for years to monitor both our heating and air conditioning units. They are always on time, also accommodating if necessary, courteous and efficient. We also purchased a new Trane air conditioning unit a few years ago and have been perfectly happy with the unit.
David Christensen
a month ago
Jay was out to the house promptly and he gave a pretty fair, unpushy estimate that was well within my budget.
I have used Allen to fix my A/C on more than 1 occasion. He was efficient and helpful. I would highly recommend him. Not many like him around. He should know that he was much appreciated.
Gayle Saragoza
7 months ago
I have used Elite for other purposes and I have never been disappointed! My urgency is their urgency! I won’t change to any other company!!
Irene de Groot
3 years ago
Always excellent service. They come within the time frame given and if any change they will notify you right away. Never had any problems or complaints with Elite A/C.
Rosanne Green
2 years ago
Excellent installation of both the heating & AC units, as well as, follow-up service for the tune-up for each. Mgr. Alan Furukawa was very knowledgeable in the sale of the units, as well as providing excellent service in the spring AC tune-up. I will highly recommend Elite to everyone.
Their technician showed up a few minutes early and quickly diagnosed the problem. My 5 year Amana unit, 2 months out of warranty with aluminum coils which had ruptured. Once we opened up the unit, you could see the ruptures. You don't get what you pay for when going with the lowest priced units. I will never use AC Las Vegas or Amana again. Go with quality, you may pay a little more up front, but you will save more in the long run. I had my doubts, but was talked into it by their representative and my contractor, as it was in budget. I will definitely warn as many people from doing business with AC Las Vegas or Amana if they have a choice.
Chantelle Lace
2 weeks ago
Used them before and will be again
Elite has been my AC/heating maintenance company for 10 yrs. I have been very satisfied with the service they have provided. I always request Alan to preform the maintenance. He is very courteous, knowledgeable and professional. He explains the condition of my AC and heating units (both are 20+ yrs old), without pressuring me with a sales pitch.
Great service. Very fair pricing. Professional. Will use again.
Neil Curschman
4 years ago
In Vegas, a lot of companies are dishonest or overcharge for AC products/services because of the extreme heat. I have dealt with 5 of the top AC companies in Vegas, and in terms of prices for AC units, prices for regular maintenance, quality of customer service, quality of AC technicians, and overall customer experience and trust in the company, Elite AC has been the best in all of these categories.
Shannon Walton
a month ago
Very happy with the Technician. He was on time and very thorough in explaining everything. Thank you
Anthony was great! He was very knowledgeable, and fixed the problem quickly. I would highly recommend him any day!
Michelle Kenstler
a year ago
Having your hot water heater go out is never fun. Elite did A fantastic service, the gentleman that came out was very pleasant it was a pleasure to work with. I would highly recommend
Sharron always provides superior customer service and quick replies. Alan, the technician I always request is exceptional and very thorough explaining everything he does clearly and efficiently. Thank you both.
Showed up on time, cleaned up afterwards, did a great job - kudos to Jay, Raul, Samuel and Tony. Highly recommend Elite! Also, recent heating maintenance check done by Jairo Galvan - EXCELLENT! And, also, office staff, Barbara, Sharon - everyone helpful and friendly.
Ivan Milosevic
5 years ago
I thought after seeing all 5 stars that we found a company we can trust, but man was I wrong. They come as they please. U say 6 they come at 5. I treated workers with great deal of respect. Got them food and drinks. All good. They r ready to leave I ask when will we make a payment. They say no sir we dont collect that office will call. That was in july....no calls nothing. Next morning we find out that as workers were walking over in the attick have tripped and pulled our HDMI cable that was in the attick going,to our movie room equipment. Pull was that strong that damaged the hdmi and the port on the 3k projector. My house next morning was covered in white sand looking material and the unit took hours and hours to cool of 2nd floor. We called the office and sent numerous texts to technician David. When we finally got to speak with David he said at first No worries sir, lets first take care of the projector and then we talk about payment. That was 4 months ago. We finally got a text that he will be ordering a projector and coming in to,replace. He tried first to give us 400$ projector. We all know how that went. We said no and then he finally ordered a replacement. We arange the time, he comes in hour early. We were at work. We ask to,come back at 6,as agreed. He comes in puts new projector in and,realizes that cable was totally demaged. Then he calls a buddy. Etc etc....Buddy worked hours that were not working with us. And then true David came out. Called us and said so many things that made me so mad that i want to take them,to,court. He insulted,my wife and started converting all to us and telling us how we r tbe ones dragging,this bc we dont want to pay the bill. Insults continued when i was prohibited to send any texts to him. I called the office and asked,to,speak with an owner. So currently trying to,resolve it though him alone. ........saga continues..
I've used this service for many years. They are professional, knowledgeable and don't push to sell equipment. Today the technician wore protection for both of our safety. Great service.
Rohit Tahiliani
4 years ago
Very cuurteous and professional. I called to have them come look at my AC unit because I thought it was acting up and they came promptly within a few hours to check it out. Very nice and gave me some tips about how to maintain the unit. Would highly recommend
MIchelle Cole
4 years ago
Our experience with Elite was above excellent. I've never done business with a better company. Honest, upfront, No trying to sale you more than what you actually need. Jesse was our tech... just wanna give props, 2 thumbs high.. you're awesome man. Thank you, thank you, THANK YOU!We'll definitely recommend!!
Debra Chadband
8 months ago
Nathan was prompt, courteous, professional and knowledgeable. I plan to use Elite for all my HVAC needs. Once again fabulous professional service from Elite. Highly recommend!
Kiara Sanders
8 months ago
They were very fast and efficient fixed the heater in less then two days.
Its a Date International
3 years ago
We had them install a new heating system, and had them back door annual servicing. Very professional, informative and fair price. I will use them again!
sarahetta thompson
2 years ago
When booking the appointment, the staff was very responsive and scheduled at our convenience. Alan was on time and very professional, explained everything in detail to us. We will definitely use this company and Alan when we are ready to replace our units.
All employees are very courteous and friendly and again they understand your time is important. They listen to your concerns and don’t try to upsell especially when they know the customer has done his homework. Works well both ways!!
Michele Wright
9 months ago
GREAT COMPANY AND EMPLOYEES! Bought a new AC/Heating unit a year ago - very impressed with cost, maintenance & consciousness employees!!
On time, quality work, clean up after the job, fair prices.Used Elite to replace both my A/C units. They went out late Fri on 4th of July weekend. Got 4 quotes on Sat. Gave Elite the contract late Sat afternoon. Installed On Monday.Have had Chris do 5-6 plumbing jobs. Will always request Chris. Does not try to sell me un-necessary work. Trust him.
I originally evaluated a number of companies before purchasing from Elite. Having worked for 40 years designing HVAC systems I found them knowledgable, reasonably priced and honest. I would recommend Elite to anyone needing a new system or service.
Very professional,no wasted expense, always friendly and easy to deal with. Uses quality equipment, more thenhappy and satisfied.
Outstanding experience from beginning to end. From Jay in sales to the three installers, Tony, Raul, and Sam that changed out my complete HVAC system everyone was ultra professional. Everyone was respectful of my property and polite and all practiced Covid guidelines. I would highly recommend Elite to anyone.
Boujee Bakers
4 years ago
Showed up within the hour! Jake was extremely helpful, friendly and was patient with explaining what he was doing. I would highly recommend.
Akeem Johnson
2 months ago
Alex was nice and professional and he said he would take pictures of the flex line that was on the roof of the AC unit.
I'm really concerned about how the gas line is mounted..
Marsha Mullera
11 months ago
I am concerned about cost. I am gettingother bids. One companywill be using a mach4to confirm leak is where we think it is I always use you, but I need some comparisons. .
Thomas Ringer
2 years ago
Service person showed up on time....gave me an a overall condition of my unit and performed the necessary maintenance. Charged me accordingly and advised the age of the unit and possible issues I could be facing in the future. Did not try to hard sell me, just advise. This company originally installed the unit.
Very professional and personable service every time they arrive. Went above and beyond expectations when reparing gas valve. Ended up replacing entire water heater that was still under warranty.
Charles McCarthy
2 years ago
Installed whole house water filtration. Chris did a great job. He was very meticulous and answered all my questions.
Lynsey McAuliff
a year ago
I've used elite on several homes I've had in Las Vegas. I have no plans to use anyone else. They never disappoint. They're friendly, professional and have very fair and respectable prices. Today Alan came and inspected the AC unit on a home we purchased last year and gave us great advice. He took time to answer all of my questions and was polite and professional. Thanks!!
David Jamison
3 years ago
They installed my new Trane units 6 years ago and their service and reliability has been perfect.
Valerie Smith
2 months ago
I just had my yearly check up and it went great!! The guy was on time, finished in a timely manner and he was very respectful!!
Efficient and competively priced. They installed both of my A/C units over a couple of years and we have had no problems.
This company is on top of everything. I called in the AM and they were out by 10AM problem fixed. Tech's are very good, I will use them again.
meredith green
a year ago
Alan with Elite is the ultimate professional. Kind, knowledgeable and passionate about his work. You’re in great hands with him! Looking forward to working with him and Elite in the future.
I use Elite's AC service as well as their excellent plumbing service. Both have provided excellent and on time personnel who deal with me honestly and treat me fairly. I have no reason to want to contact anyone else.
Danyell Harding
a year ago
Every season they come out to service our unit. Very quick, effective, and helpful. We appreciate that they take such great care of our expensive home investments.11/26/21Another quick, yet thorough service for our furnace for the coming winter season. Always on-time and reliable!
I can't begin to explain how amazed I was with the service Jesse and his helper delivered while doing a yearly tune up on our heater.While Jesses helper went in the attic and checked the heater for our safety Jesse was so polite to take our filter out and not only did he wash it out he asked for a sanitizer so he could help keep our family from breathing unhealthy air 😃Great service to say the least and will definitely let anyone who asks for HVAC services to not only call ELITE but ask for Jesse he was great!
Naomi and Howard Rosenberg
2 months ago
Very professional and friendly they quickly addressed my issue and made sure they took care of my problems and concerns.
Steven Beason
a month ago
Technician was right on time, and as always, very professional
Technicians have always been very professional
One of our AC compressor units stopped working. Elite sent Ken out the same day. Ken was awesome. He explained the problem, provided our options (which were definitely reasonably priced), and made an appointment to fix it tomorrow morning. Very happy with our experience so far!!
Richard was our technician and he was very polite and professional. He did have his mask on also. I would definitely use Elite again and will ask for Richard.
Michael Papas
3 years ago
What I really like with Elite is their honesty. They give great service with honest prices.
I highly recoomend them, Ken and Chris bother gave excellent service. Both a credit to your firm.
Mike Schroeder
3 years ago
I just wanted to say that these guys are top notch. Jesus came to our home and fixed a water leak in the outdoor control box. He was knowledgeable and fun to talk with. He was very efficient and just an overall great person. So glad we called this great company. Price was right too! For all of our repair needs we are definitely calling Elite. Hopefully we get Jesus again. Thank you for your hard work and attention to detail.
Loretta Maldonado
3 months ago
Reps always very nice and very helpful
Incredible that’s all I can say, very very good techs, very nice a helpful the best I met and seen in Vegas !!! Guys I recommend them so bad. They will get you rolling in no time .. thanks again for your service elite ! I was so pleased thank you.
Linda Rubinson
2 years ago
Jesus is wonderful. He throughly investigates problems and educates homeowner on possible issues. Then determines actual cause and resolves problem. He is efficient, proactive and diligent in solving issues. Thank you Elite!
Elite is by far the best Plumbing/AC company in town. Over 20 years in the same residence with lots of companies but none can match Elite for service, products and professionalism.
Laurel Pourboghrat
4 years ago
Maro did our servicing. He was quick and efficient and very friendly. He made sure that I asked any questions I might have. He gave a concise summary of his service and didn’t try to get me to buy a new system, which they usually do. I really appreciated that! I want to request that he does all of our servicing.
Studio702 Photography
2 years ago
Asked them to come out and discharge my split system, redo 1 flange that was leaking and recharfe system (less than 5lbs of coolant) and they wanted to charge me over $1,200.FRACK THESE GREEDY BASTERDS. THEY ARE NOTHING BUT THEVES. I will find a freelance tech on craigslist.
Not sure about the value because I did not shop around but your service man (Jairo) seemed sincere and knowledgeable. I can assume the the quality of the parts are good but repair was just done.
Tina L .Elias
8 months ago
I purchased and had a HVAC system installed. Jay was very forth coming with the costs and product information. I will be using Elite for future repairs and installations.
Jesse was very professional, went about his work quickly and efficiently.
Had my annual service done today. Everytime they come they are awesome. Matthew came to do my service and he was very professional, kind, and efficient. I have used them since they put my new unit in and wont go to another. The office staff is awesome as well always calling ahead and very kind. Wish more businesses had the same integrity.Also also always nice when they are handsome 😉😁
Disappointed that we needed service so soon after installation but so very pleased with Jesse service. Fixed in very little time, knew exactly what the problem was and service on the same day I called. Jesse is very responsive and very knowledgeable.
Replaced R-22, HVAC system, 2018, it cost less to operate, and provides good coverage, quite. System was less then two years old when technician noticed that condenser fan motor, showed signs of seeping lubricating oil. Maintenance is up to date. System is operating well. Keeping a eye on the fan motor.
Carol Schneider
a year ago
Caught up in the morning use the bathroom flush the toilet and everything started backing up into the house. Called elite and they were here within an hour or so. Great guy that came to the house answered all your questions.
When our A/C went out last week, we had another company come out before Elite who diagnosed the problem, but couldn’t fix it for 3 days. Knowing we couldn’t wait that long I called SO many companies who either couldn’t come out the same day or wouldn’t check to see if they carried the part we already knew we needed to fix the problem before coming out and charging me a diagnostic fee. Not only did Elite agree to check for the part before coming out and charging me, they fixed it within hours. They were professional, informative, and efficient. I would recommend them to anyone, and we will definitely use them again in the future.
Melinda Victorson
3 years ago
Using this company was a pleasure from start to finish. From the girls I spoke to on the phone who set up the appointment and then called to confirm, to the technician who came to my home. Mauro the service technician could not have been more respectful and thorough. Will definitely use this company in the future. A++They came out again today for another checkup. Again a great experience with Nathan. These guys are top notch!!!
Lyle Clutter
2 months ago
Might try an app like Life360 that way we don’t have to call the company to find out where the tech is.
Richard Gruner
a year ago
I was somewhat nonplused to learn that the maintenance package that I purchased last fall (HVAC check, replacement filters, and drain water heater) requires two separate appointments - one for HVAC and another for the plumber. Double the hassle!
Clarice Florence
3 years ago
Richard and his partner were very professional, friendly and patient. I am extremely happy and satisfied with them. My Ac is old. He showed and explained everything to me. After 3 hours of his patience and didn’t stop until my AC was working. I appreciate them for their effectiveness, patience and hard work
Thanks guys
I've been using elite for 15+ yrs. I always get quick, reasonable and great service. They never bs me and I've never waited more than 3/4 hrs for them to get here. I won't use any other company.
Annette Crowder
6 years ago
Discovered heater wasn't working early on a Saturday morning - Jesse showed up right away and had it running. Very professional and pleasant. Nothing other than a positive experience with this company.
Tanner Woodbury
2 years ago
We have been using Elite for over 10 years. They have always been great. Alan always does a wonderful job and has great customer service.
Paul Pittenger
2 months ago
I know you are like me. I would like someone to treat me fair and honestly. I've found this with Elite Plumbing. They helped me by explaining every stage of repair that they were doing when I needed to make an informed decision. Thank you, Elite, we've found a company we'll continue to do business with as long as we need.
Ken R. is very nice and knowledgeable. He provided me with different options and explained everything to me. Responded to my questions/concerns in a timely manner. I would recommend Elite AC to anyone that needs help with their AC unit.
Terri Schnitzler
2 years ago
Anthony was awesome! I was able to get my appointment right away - very professional - and always honest!
ingrid spranger
a year ago
We had technician here to give us a proposal (Anthony M.). He was very knowledgeable about the Trane A/C/Furnace installation with all the specifics.
Always professional and never pushy to up sell.
Called to have our heater checked out as it wasn’t working right. They were here within two hours of my call and found out it was my thermostat. He walked me through the entire thermostat process (it was a WiFi system) and how to override it if necessary. Great service. Friendly. I would highly recommend Elite.
Brian McMahon
3 years ago
Alan is the best - knowledgeable, dependable, competent and always friendly and courteous. He is an exceptional representative of your company.
Installed my A/C 3 years ago. Yearly checkups on A/C and heating. Great company and no problems with the installed unit.
Dana Alvarez
2 months ago
Elite's service tech was professional and extremely knowledgeable. He gave recommendations to help us be more cost efficient and extend the life of our unit. Thank you Armando!
Russell McElrath
5 years ago
I’ve been a customer of Elite since I purchased my home in 2010, and I have always received the best service for all of my plumbing and HVAC units. The technicians are on time and courteous and the pricing is more than competitive. I’m proud to say that my master plumber “Pete” is the best in the business. I would be lost without him! In addition, the office staff has always been helpful and professional. Great job!
Robert Furlow
3 years ago
The service technician, Alan, was a nice guy. Cheerful, polite, considerate, efficient, eager to please and knowledgeable of my heating system.But the office person I spoke with was very rude, inconsiderate, abrupt and not customer friendly. My 4-star rating is based mostly on the customer service of the service technician.
Nathan was great. Explained what he would be checking and reviewed after service. Hi appearance was neat and clean with a company shirt with his name on it. He wore a mask and didn't ask if he could remove it. Very happy with Nate and Elite Plumbing.
I have relied on Elite Heating and Cooling for over a Decade. They are always there whenever I needed assistance in getting my heat going in the winter, or the air conditioning going in the summer. As my old system was finally going out I chose to have Elite put in my new Trane Air/Heating system. I always call around just to make sure I'm getting the best price and found Elite to always be number 1 in both price and service. I highly recommend Elite for any of your Heating, Cooling, or Plumbing needs!
I was referred to Elite by my next door neighbor.Richard was her technicianI called and set up an appointment to have my unit serviced with RichardRichard is very knowledgeable and friendlyExplained everything to me and the one thing I really appreciated was when he left he didn’t slam my front doorI highly recommend this company and Richard
Richard Moeller
4 years ago
The Elite worker diligently tested my air conditioning system and explained to me the results. He shown complete knowledge of what he
was doing. I was very satisfied with his visit.
Maureen Topscher
3 years ago
Today I had my yearly check up on my AC system. My tech was polite, presented himself well, his appearance was clean & professional. He was very helpful with information & was able to answer questions. Also, he came in wearing a filtered mask which made me feel very good.
We originally bought a whole Air / Heat System from Elite a few years ago. We chose them because of the attitude of the sales/installer..Had three other quotes from different companies. Elite was the only one to FULLY EXPLAIN how the system operated. Never have had a problem with the system, Elite or any of their service people. (Twice a year checkup program is wonderful.) When we wanted to get the ducts cleaned (house is more than twenty years old) we called Elite. We are planning to expand our system to our garage and I have already contacted them. Overall a wonderful company, more importantly RELIABLE..
The tech, Joey, was professional, knowledgeable and very courteous. He diagnosed my AC problem and explained it in a way that I understood. Give him a raise!
Very good experience both times I have used Elite. I have recommended them to friends.
Patsy Hendricks
4 years ago
Fabulous service as always. Between them, Kendra and Pete managed to work out a tricky situation, with a supplier. We have a replaced product!! We couldn't be happier. Elite never lets us down; we really trust them!
Within 24 hours for a non emergency visit....we had 5 smallish items to deal with. Chris...on time and whipped thru all of our issues. Thank you, at last we have a plumbing company we know we can trust. Two neighbors on our block told us about Elite....glad they did. Now it is our turn. We spent a well-worth-it $139.00 complete for all of our items to be corrected.
My family uses Elite heating and cooling and a few of my friends do as well. They have the best price in town and they use the best unit, Trane. Everyone is very knowledgeable at Elite Heating and Cooling
Scott NeverMindMyLastName
3 years ago
Middle of the summer a few years ago and my AC went out. It was 107° outside, and my house was just going through 90° inside by 1pm with my two dogs inside when I came home from work.Every company in town was busy and couldn’t get to me for 2 to 3 weeks. Armando not only came to the house within one hour, but he had a brand new Trane AC and brand new heater installed within four hours.I have used Elite heating and cooling for all my AC and plumbing needs since, and have never had bad service. Every employee who has ever came out to do routine maintenance or service, has been exemplary.Personally, I feel if you choose any other company, you’ve made a mistake, and I say that because I have spoken to a lot of people who have had their AC replaced, and only a couple have gone with Elite, and they’ve been happy, everybody else has complained about this or that with any of the other major AC/plumbing companies in town.To each their own, but my personal experience with Elite has always been ⭐️⭐️⭐️⭐️⭐️
My Ac was down over the weekend. Call them this morning and the issue was corrected the same day. I am so grateful during this hot season!!! Would highly recommend them. Great people and service!!!!
Sue Tharaldson
5 months ago
They were very prompt at coming to help me figure out where my leak was coming from. Jesus was very courteous and respectful. I would definitely have Elite come out next time I have a plumbing problem.
My family has been customers of Elite for years now and are very happy with their all around service, thank you Elite
All they want to do is sell you something. It was a paid for yearly inspection, all I got is doom and gloom. I need a kick starter for the AC unit and a chemical wash. I asked about a hosing down with water. He said it's better than nothing. I asked him to do it. he said it's $25.00 labor charge. I said I will do it myself! May not use them again.
Michael Littlefield
a month ago
Jay was fantastic in explaining all of the options for new AC units.
Nice, friendly service from the techs and when calling business. Honest about what needed to be done and when it would be completed. Had a new unit installed in 2 days.
Nathan did the a/c maintenance. He was prompt, personable, and professional. All good.
Fran Granger
8 months ago
Professional service, maintains contact with customer after installing AC and HVAC unit. You know they’ll be around and you can rely on the company for future repair and maintenance.
John Balkwill
2 years ago
Annual service for air conditioning. On time, well prepared and using the latest test equipment. Excellent service. Elite has performed service for me twice a year since 2015. I won't change providing I get the same technician.
Kristina Curebanas
6 years ago
0 stars really. Technician came out twice - problem wasnt fixed. Then we got a huge leak from the ac vent (which was supposedly inspected on the first visit). Called the supervisor - he refused to send anyone tonight. I told him my grandparents are in their 80s and one is very ill we cant leave them here like this. Jerk laughed. I said thats funny to you? His response - dont know what to tell you we can have someone there tomorrow. No customer service. We already spent over $500 and wasted most of the day waiting for the tech to come back since he never fixed the problem in the first place. Refused to refund any money so we can call another company to fix it. Refused to send anyone tonight. Refused to even tell me a name of another company we can call that might be open. Then questioned why Im calling at 9pm at night. Hmm I dunno dude maybe because we have a waterfall inside the house from an area that YOUR trchnician had opened and messed around with earlier today. Just disgusted right now.
Installed hvac a year or two ago and provided followup preventative services since. Installation was painless and priced right.
Richard Kast
5 months ago
Great job . Tech was very helpful.
Jay! Our Tech ! Totally professional, knowledgeable, & a warm person! He was totally thorough & concerned, & explained all in detail! I feel secure & in good hands! I am grateful I encountered him!
Bryan Horsewood
3 years ago
There was a little miscommunication at first but that was taken care of with ease. The appointment was scheduled and I received a confirmation call that Elite was on their way. The technician, Ricky, was professional and polite. I would highly recommend Elite and will be using them as our regular heating and cooling repair company.
William Cunningham
a month ago
Always on time, courteous, professional and always seem to fix the problem quickly
Lisa Friedlander
3 years ago
I'm very happy so far with Elite Air. They were on time,very polite and helpful, installed my air conditioner in prompt time. I recommend them to family and friends.
As always Elite was timely and seems to have fixed my AC problem. Richard did a quick and to this point effective repair
Thanks Elite!
Larry Weisman
4 years ago
Outstanding service from Jessie. He is always the consummate professional. Incredibly attentive, great problem solver, and addresses all my concerns— makes Elite my go to choice for any of my HVAC needs
Donald Baltz
3 months ago
Technician checked my A/C. Everything checked out. Technician was on time and polite.
They were upfront, to the point, and didn't try to sell me unneeded services or equipment.
Jay and team were the absolute best. From the moment he came out to give me the quote to today when my new system was installed they were just totally great. They were very communicative and always returned my calls. I'm so happy I chose to use this company. The install seemed to go well, I have heat and AC now and the system is blowing more air than before because they installed a wider intake line. The other companies that came out didn't even mention that. I just couldn't be happier. Thank you!
Vicki McFaddan
3 years ago
Vince is the absolute best. Being without my AC for 24 hours was unpleasant but both he and the gals I spoke to about my appointment were very sympathetic.Thank you, Elite!!!! I’m cooler already and really appreciate the help.
Very friendly and polite employees. I called with a problem with our new air-conditioner they came out the next day.
Anorene Townsend
4 years ago
The technician was prompt and very honest and very knowledgeable about our air conditioning problem. He only charge $25 for a service charge. And didn’t try to sell us items are problems that we did not need. He was very informative and made suggestions on how we could alleviate any future problems with our at conditioning system..
Diane Wilson
2 months ago
Called on a Sunday and they came over right away. Fixed my ax in 15 minutes
Fast, professional service. Jesse IS the face of Elite. Installers are top-notch. Prompt, polite and CLEAN. See you at the next ac check up. Thanks again.
Alexander Morehouse
a month ago
My A/C wnt out. Elite had a technician here within an hour. Richard was very professional, talked me through everything thing he checked and showed me on his instruments that my compressor was bad. Ultimately we decided to replace the unit. The installation crew was also very professional and efficient. Raphael, Oscar and Felipe were on time and the installation went off without a hitch. Very, very good service.
As a Property Manager I use Elite Heating & Air often. They always take care of my issues in a timely manner, keep me informed on the work being performed and are competitively priced. While all the techs seem great, we have used Jesse for years and he has always done a terrific job.
Alan was simply the best. He took his time to explain everything in terms my wife and I could understand. He thoroughly inspected every aspect of our HVAC and let us know the origin of each issue. Alan is definitely the best person I’ve dealt with in over a decade of houses and hvac issues. Elite is very lucky to have him on the team and I feel lucky to have Alan deal with all my family’s needs. Thank you Alan👊🏽
Jennifer Doty
6 years ago
This is the second time I have used Elite to do a tune up on my AC units. They are very friendly and helpful and arrived on time. The technician, Ken R, was great. He gave me suggestions on how to improve my cooling system. I have already referred Ken to my friends and family.
Tech was very kind and professional.
Great company! Jairo was friendly, professional and did a fantastic job on my a/c unit repair. Will definitely use Elite again. Also want to mention J.R., another great asset for this company. He is extremely knowledgeable and took great care of me from start to finish. Give these guys a call if you need any a/c help!
Alicen Baird [Psychological Services]
a year ago
We had Joey come out from Elite to troubleshoot an air conditioning issue we were having. He was absolutely amazing. Showed up early, took his time to explain everything to us, never rushed us, and most importantly was honest. He also took pride in the company he works for. I cannot recommend this company and Joey enough.
David Kaeding
6 months ago
The tech was incompetent. We had another company come out and they fixed it.
Once again, if I have a plumbing issue, I contact Elite Heating, Cooling and Plumbing and specifically ask for Chris S. Chris has serviced my plumbing needs for the past several years. In addition to being professional and skilled, Chris is very congenial and understanding of my needs. I highly recommend Chris and congratulate Elite for employing such a professional technician.I received a gas bill which was twice the amount I normally would pay this time of the year. I contacted Southwest Gas and asked them to come out and read my meter again just to make sure that their initial reading was correct. They confirmed their reading was correct and suggested that I contact a plumber to check my gas line connections (stove, fireplace, water heater and dryer) to insure that there was no leak coming from these appliances. Consequently, I contacted Elite and asked them to send out Chris S. to check for a possible gas leak. Chris arrived and thoroughly checked all these appliances and confirmed that he did not detect a leak. He did notice a water leak on the side of my building. He assumed that the builder may have failed to install a stubbed outlet for either my overflow to the water heater or my AC. I have since contacted my HOA and unfortunately, have not received a response back from them. I need to see what my next gas bill reads before I take formal action. Chris S was instrumental in determining this possible construction defect.Respectfully submitted,Bob Cauley2050 W. Warm Springs Road #3523Henderson, NV 89014
Susan Jane Kent (desertgardeners)
2 years ago
The filter replacement was done cleanly and quickly. They have a wide selection of services. Vince was social distancing and mask wearing compliant.Vince has great interpersonal skills , treats the home with respect, and knows the business.
Hi! Great install last Aug. everything went smooth and enjoy the lower electric bills.
Today I got a free summer ckup. Elite called to see if they could come early which was great!
Crystal Beasley
a month ago
Very professional. Really liked this company.
Joan VanBlarcom
5 years ago
Richard is a very nice, professional young man. He proceeded to do what he needed to do and did it very quickly. Thank you your technicians are all very nice.
Richard arrived in no time on a Sunday 110 degrees outside and changed the capacitor and our ac is now blowing cold air. The fee was very reasonable considering the circumstances, Thank you Richard.
Tech diagnosed the issue and corrected it. Good job.
angela wilson
2 months ago
Used them for many years and they are top notch professionals.
Michaela Soler
a year ago
Joey was great. He was on time and immediately knew what the issue was just by the sound of the unit. He took the time to explain the issue to me and answered all my questions. He had my unit up and running in 15 minutes.
The team of technicians came quick on a very hot day. They accurately assessed the problem and made a quick repair.
Richard was very professional and knowledgeable. After 26 years I believe I finally found an air conditioning company I can count on Would Highly recommend Elite Air
Addie Yungmee
4 years ago
I’m very happy with Elite Plumbing, Heating & Air Conditioning company. It’s 100+ degrees here in Las Vegas and having Alan Furukawa arrive within an hour from my phone call makes all the difference. He was efficient, straightforward, courteous and very informative.
LEONARD COLBERT
6 years ago
Wow oh wow. I love this company. No bs!! I dealt with other companies and it seems like they always want me to pay more than I usually need to. I knew what needed to be fixed, and I googled the price, but the problem was it would take 5 days to arrive at my house so I called elite and they sent a technician over by the name of David. Very out going good personality guy. Made me feel safe having him in my house. But after he looked at the unit he told me what was wrong. He told me the part was cheap and labor would be a half hour. I told him after, I knew what it was but wanted to see if I was correct and 2nd if he was gonna be honest. The crazy thing is another company told me I needed a whole new unit. I will always use these guys from now on and suggest anyone reading this do the same.
Laurel Glasgow
3 years ago
Our air conditioning suddenly stopped working on August 21, 2019. I researched AC companies online and saw Elite was licensed & bonded, etc. I called them and they sent a rep over THAT DAY to access the system! His name was J.R. and he was amazing! He told us all our options, from cheap fix (not recommended) to replacing the 22 year old unit. He didn’t try to pressure us into getting a bigger size than we needed or anything like that. He helped us get the best deal we could for the best unit for our home. And it was totally installed by noon the next day! The 3 installers were like a well-oiled machine! I HIGHLY recommend them. Ask for J.R. He’s the best!
I am very happy with this company. We bought our house in April and by July both of the outside AC units were toast from the scorching, insanely hot Vegas summer. They were old and we were expecting them to need to be replaced but they went out and it was the middle of summer so we were terrified. I did research and found this company, they came out the next day to check out everything, gave us a temporary fix to hold us over and then promptly replaced our units within a few days. I was beyond thankful and pleased with the service and response times. They called me to schedule our maintenance (I would have totally forgot let’s be honest!) and again I’m just very happy with them. I feel so relieved to know they are there if anything goes wrong with the new units and that it will be handled quickly even in the chaotic summer.Thank you so much!
Ken was real helpful i had to replace a gas valve & Ken explained in detail why i asked why its only 5 years TRANE HEATING & COOLING UNIT. He said part was under warranty & i would have to pay $150.00 for labor which expire after two years. He said gas setment gets in lines & can clog valve At times it could work & times stick i wasn't planning something like this to happen , but stuff happens Better to be safe it does have saftey shut off i was concern for saftey about gas im amputee in wheelchair cant get into garage unless someone opens. Office lady Kendra was nice when she set up appointment for between 8 & 10 am window ALL WORKING OK Have a great day all
Ronald Bucki
5 months ago
Richard did a great job of explaining the testing procedure on my HVAC system.He indicated one of the testing numbers didn’t measure up.Rather than wait for a possible failure later on decided to replace the part and look forward to a functioning unit come July/Aug.
Elite is a very good company. They always call to confirm appointments and are customer oriented. Alan, our tech, was very personable and thorough. Highly recommend Elite!Alex came today for the winter maintenance. He was very personable and efficient. Thanks for the great service!For our summer checkup Nathan came. He was on time, professional and explained the work he performed. Renewed our maintenance plan for another year!
Greta Gloetzel
4 years ago
Sharon,the office personnel, kept me updated with my appointments & was quick to schedule my estimate & repair. JR was very detailed with explaining our diagnostic & was quick to come to repair our heating system after our initial estimate. He got the parts quickly & came back the next business morning. We’ve used this company before for our rental property & have been satisfied every visit. Thank you so much for your awesome services!
Lesley Zamora
2 years ago
The 2 men that came out - earlier than their proposed time - were extremely knowledgeable and courteous. They answered all of my questions and fixed the problem. Will definitely be using them in the future!
Michael Barrett
a month ago
The technician, Jesse was prompt, courteous and answered my questions about the service of my HVAC system.
TRY TO SCAM ME OF $15,000 - a plumber came out for blockage in my drainage line. the plumber used a cheap snake system, which i already tried on my own with my snake system. when he failed after a poor excuse of an attempt to clear the blockage after 5-10 minutes, he then proceeded to say he needed to create a new drainage line and it'll cost at least $15,000 dollars... i called up mc plumbing for a second opinion. he came out and used a professional snake system, cleared the blockage and it cost me $200 bucks. elite has scam artist working for them.
Deborah Hyland
2 years ago
Jesus did an excellent job. He was polite and explained what he did. I made another appointment with him to come back and install a toilet.
Excellent service. Very professional. Trusted Elite for years. Always reliable.
I've been using Elite for years and when my AC quit working on the hottest day of the year, they were here in about 2 hours and fixed the problem quickly and efficiently.
Christopher Gutierrez
2 years ago
Alan did the repair on my ac unit. Was very informative about all the repair he was doing. Had him look at a problem in one of my rooms and gave me
Different options to think about on how to solve my issue.
They were friendly and courteous. My daughter was napping on the couch and the service tech quietly did his work to not disturb her. He was very quick and efficient. He explained everything so we would know how to not have these ac issues in the future. Thank you so much Elite for having such a great staff
They are great. Kitchen faucet tube with a hole, ordered part and they will come back Monday. No charge today. If I had called YES, which I will never do again, this would never have occurred. Elite is awesome!
David Gilbert
4 years ago
The service was great. A technician arrived within 1 hour of my call and fixed the broken AC fan. Saved the day when temps are in excess of 100 degrees.
Paul Kaahanui
3 years ago
Very efficient/professional services, technicians are among the most knowledgeable I've encountered, always an updated well diagnosed report/follow up call and report. Top company in the Las Vegas area.
Anthony Rodriguez
2 years ago
Our service technician Joey very professional, quick and efficient. Immediately Diagnosed our unit and replaced the parts needed for repair. Great pricing would definitely recommend EITE AIR for any HVAC repair or maintenance.
Technician showed up as scheduled. He checked out the system and recommended what is needed to fix the system. The current heater/cooler is about 12 years old and worn out. The technician didn’t pull any punches and gave me all of the options. Technicians like this are hard to find. Honest and knowledgeable.
Jerald White
9 months ago
I have used the services of this company for at least 16 years. They are transparent with their inspections. Consistent in their maintenence practices and thoughtful through their customer interaction. I highly recommend them.
They came to my house and told me my air conditioning system was completely shot. It was going to have to be completely replaced. They quoted me $8400. The next day we had Bishop Air come out. They told me it was the compressor fan and my air conditioner did not need to be replaced. It was fixed for $480.
Christopher Oelerich
2 years ago
Excellent service, explained everything in detail. Look forward to working with them going forward for our heating and air conditioning needs.
Just installed new furnace and air. In and out in two hours and we could not be more satisfied with their service.
Robin Mackey
9 months ago
Service was great, fixed leaking plumbing and repaired broken faucet. Job done quickly and efficiently! Cory was pleasant and professional, thank you!
Miles McCormick
8 months ago
I didn't know they made AC technicians so friendly!! My heat went out last night and I scheduled with Elite for Nate to check it out at 9AM. He showed up 10 minutes early, figured out the problem within minutes, got my part and had my heater working again in less than an hour!! Very professional I already recommended him to another friend of mine.
Elite has been servicing my AC for over 3 years now. In 2019 when my AC went down, I had 3 different AC & heating companies over for diagnosis and service. They all told me that its done. One tried to talk me into a new unit of more that $13K. A friendly neighbor referred me to Elite plumbing and Heating. I called, and they came right over. Long story short-- the refilled the freon, and a condenser fir $250. That was all it took. Now, for $50/yr; they service my heating and cooling twice a year. My System is up and working.They've earned my trust, and I recommend them to my neighbors.
Integrity Window fashions
5 years ago
We bought this unit from elite over 8 years ago... last summer we paid a chunk to replace compressor... as we started it this year.....no workeeMade appointment quickly... Johnny was SO PROFESSIONAL! Discovered a bad capacitor....said they got a bad batch last year. We are cooling again very nicely! Elite ROCKS! Fixed @ NO CHARGE! U cant find a better AC company! Thanks ELITE!
Technician Richard was amazing. He was able to install a part and get the unit running quickly. Elite scheduled the appointment the next day which was surprising
during this heatwave
Jr saw a coolant leak, looked at the capacitor and instantly launched into how much a new system would cost me. Didn’t meter the capacitor, didn’t meter the compressor, didn’t meter the wires of the harness, didn’t talk about checking the valves, didn’t diagnose where the leak might have been coming from, just started on we can do a leak check and recharge, but then your compressor will probably die and you’ll be upset with me and now you’ll need to spend over 2 grand on a new compressor, so don’t waste your money...and launched into a long sales pitch of mostly random prices and meaningless discounts. After the whole pitch I said, “But we could do the leak check & recharge for $850,” and he said, “but your compressor is probably dead already from running without coolant.” I asked if he could check it and he hesitated for a moment and agreed to...since finding out what was wrong was what he was here for. He pulled the plug, exposed the three contacts on the compressor, put his meter to it and said, “see no beep. This one will beep,” but it didn’t...because he put his meter on DC and not continuity. After switching it to continuity, he tested the posts and all three had continuity and beeped to which he said, “See? No good. It’s all bound up.” But continuity is EXACTLY WHAT YOU WANT in compressor coils. He was thinking I didn’t know anything about compressors, so he played it off like he was right. He said once again that he could do a peak check & recharge if I wanted, but I was just gonna get upset with him when it dies again, so let me know if you just wanna do the new unit. He also asked me 3 times in a 10min span how long I’ve owned the home and when I said I’d only be in the house another 5 years, he said, “Oh, you’ll be in here longer. You’ll want this new unit.” I’ll never call ELITE again. I recommend avoiding them.
Norma Stewart
3 weeks ago
So my AC system froze - dirty air filter. Anthony came and identified the problem. He was professional, courteous and Friendly!I’ve been a customer for over 10 years. I called for service on two air ducts that are not providing air. One in my kitchen one in my upstairs guest room. I also wanted a price on moving the register where the air filter goes. When the service person Kurt arrived he had no ladder to get into my attic to look at the ducts and he knew nothing about the register. And didn’t seem to know anything about the ducts. I had to provide the ladder. I had taken majority of my clothes out of the closet and covered the rest in preparation of Kurt going into my attic. He seemed bewildered when I told him why he was here. I asked him straight out do you even know why you’re here? He never really answered. So he climbed the ladder, stood on the 3rd rung, never went into the attic. Looked around came down. Never went to where the air ducts were (which could possibly just have shifted). Told me to move the register would be about $1300 to $ 1400. I said which is it? He then went outside and checked my unit to make sure it was winterized. I have called at least 5 times in the last two weeks asking to speak to Nick the Manager. I spoke with Shannon, Sharon, Kendal, and James and I’ve left messages. I was told each time Nick would get back to. Every time I call he’s not available or out of town. Today I said he’s always out of town. I was told; “yes it’s our slow season”. Kurt advised me that I would need to installed equipment to rezone my air conditioner. And, it would cost me $2400 to $2500 Really?? All this without even going into my attic where the air conditioner and air ducts are located. I’m so frustrated.
Elite Plumbing, Heating & Air Conditioning installed two new TRANE XR (4 ton & 5 ton) units 6 years ago and have serviced/checked them regularly to make sure they are operating properly and correctly. YThis was a great investment in both products and service companies. Thank you Richard the service technician and Elite
tech walked in I showed him the leak I had in the slab which I had cut out the concrete for access within 5 seconds said he can't do the repair and motioned with his hand a 5 foot circle of concrete he wanted removed so he could make the repair I said he could leave so upon his exit he felt it necessary to slam my security door hard enough to get it jambed , So i Went to HD bought what was needed and made the repairs myself took a total of 1-1/2 hours including the trip to HD. The teck they sent is afraid of a little hard work and challenge . stay clear is my only recommendation.
michael gilbert
a year ago
Unlike other company reps Jay actually got on my roof with a measuring tape and clip board to pull measurements and take notes. He then walked the interior of my home explaining how everything would fall into place and function. I had three estimates and Elite was the least expensive with the lowest interest payment. I highly recommend Elite.
Robert Collins
a year ago
We have been using Elite for the last 10 years and very pleased with the service we get from Nick thanks. I recommend them to everyone.
I am very happy with my service. Jesus was friendly, clean, and professional. I highly recommend Elite.
technician was prompt and quickly identified the problem.
Michelle Van Laar
a month ago
We have been customers of Elite AC for over 15 years. Recommend this great business to all my friends and family.
Claudia Romero
a month ago
I have used Elite to replace my two ac units through the years and intall UV system, they always have been wonderful, but most important, their prices are by far the lowest and their service impecable! Alan explained all very clear to the point, a consultant for sure. Tony and his crew did a great job with the installation, they were professional and kept me in the loop through the process. 100% Satisfied!
Jay was great his service guys are professional on time made you feel like family saved me more money than i thought i could
Glen Hartman
3 months ago
I had Elite service my rental properties AC units last year and they did a pretty good job so I had them service them again this year. The Elite tech told me one of my AC units was leaking Freon and est cost $1,000 to fix it. He only checked the condenser fan current, but did not wash the condenser coils nor did he inspect the fan blower in the attic. And I never received a final inspection report for Elite.This was very surprising as in the past all the AC techs as part of the contract AC service did all of cleaning and inspection listed above. And I always got a final inspection report.So, I got another AC company to inspect the same AC units and they said the Freon pressure was fine. No Leaks! Needless to say I cancelled my contract with Elite and found a more reliable HVAC company. Also, when I mentioned the poor quality of service of their tech they didn't seem to care.Bottom line, no matter how good the HVAC company 'online ratings' are, if they quote you an expensive AC repair- always get a second opinion! I'm starting to believe that its the quality of the tech that happens to service your HVAC units as to the quality of service you receive...
David Comarow
2 years ago
Elite is always my go-to service company for plumbing and air-conditioning. They are competent and fair. Plus they show up when they say they will. I’ve been using them for over 20 years and couldn’t be happier.
Robert Fregeau
3 years ago
1. Great customer service from the office.2. Service contact an hour before the job started.3. Arrived on time and professional.4. Job was very fairly priced.5. Highly recommend Elite/Pete for plumbing issues.
Carolyn Camp
5 months ago
Elite installed a new HVAC system last year. I just had the first free inspection. Alex was friendly and thorough. He answered my questions and did extra inspections because I asked him to. Every interaction I've had with this company has been excellent!
Laurie Gabriel
a year ago
Elite always does a great job. They installed a new HVAC system for me in 2019 and I have them out to do inspections/maintenance 2 x year. Their techs are always friendly, helpful, knowledgeable and professional.
Nathan is wonderful. He explain everything.
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